CALL CENTRE

AGENT

Variable Hours

Love what you do. Do what you love!

Grade: SCP 9 - £14.13 P/H

Base:

 Accrington Town Hall

Working Hours:   Variable Hours

Closing date:

XX 2025

Interview date:   Week Commencing

XX 2025

HL360
Hyndburn Leisure is the leading sport, health & leisure
charity in Hyndburn with a strategic aim to improve the
health & wellbeing of local people.

We are seeking Call Centre Agent who will provide an
effective and customer focused contact Centre via
telephone, email and face to face service.
These positions are based at Accrington Town Hall
where you will be part of a team of staff who ensure
that Hyndburn Leisure offers the highest standards to
our customers.

The Successful Candidate will be able to:

1)  Handle a high volume of inbound calls and
make high quality call backs meeting KPIs.

2)  Meet and exceed individual and team sales

targets through upselling and cross selling
techniques.

3)  Maintain and regularly update customer records

accurately and promptly.

4)  Stay updated on all company services,

products, and offers to provide accurate and
comprehensive information to customers.

5)  Utilise CRM and other software systems to
efficiently make bookings, record customer
interactions and provide relevant information as
required.

6)  Engage and build strong rapport with

customers, allowing you to up sell other
services.  To ensure that the Contact Centre
operates efficiently ensuring performance
targets are met and that all calls are handled in
a polite and courteous manner.

7)  To ensure that information issued is accurate
and to report any changes and/or updates to
information to all Contact Centre Officers.

All posts are subject to a criminal records check (DBS)
and exempt from rehabilitation of offender’s act.

For an informal discussion please contact Tina McNiff,
on 01254 385945 or email:
tina.mcniff@hyndburnleisure.co.uk

We offer an attractive benefits package with free use of
leisure facilities (Subject to three months service), free
uniform and free quality training and career development
opportunities. If you feel you have the right attitude &
knowledge that we are looking for then for an application
form click on: - www.hyndburnleisure.co.uk