Accommodation Advanced Practitioner

Location:

Pdap Accommodation Properties

Hours:

Full time (37.5 hours)

Salary:

£28,000- £30,000 per annum

Reports to:

Accommodation Manger

Flexible working hours according to the needs of the project.  Evening and weekend work as
required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the
organisation and with the prior agreement of the CEO.
The post is based within Pennine Domestic Abuse Partnership (Pdap)
N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

Overview

We are seeking a highly skilled and compassionate Advanced Practitioner to join our dedicated team
working across our safe accommodation service. This role focuses on providing specialised support
to women who have experienced domestic abuse and are living with the impact of the trauma they
have experienced. The successful candidate will play a pivotal role in delivering trauma-informed
care, promoting recovery, and empowering women to rebuild their lives in a safe, supportive
environment through both one to one and group interventions. Our safe accommodation service
offers holistic, person-centred approaches to ensure residents feel heard, respected, and
empowered.

The successful applicant will embody the Pdap values and keep the client at the heart of everything
they do.

Key Responsibilities

1. Direct support and interventions

•
•
•

•

Provide one-to-one trauma informed interventions
Help women rebuild and strengthen their self-esteem and emotional wellbeing
Support women in understanding the impact of domestic abuse and provide practical
tools to support recovery.
Signpost to specialist services when applicable.

2. Facilitating Group Activities

•

•

•

Design and facilitate a regular programme of group activities aimed at building
confidence, skills, and emotional wellbeing.
Promote peer support, personal development, and recovery through workshops on
topics such as self-esteem, healthy relationships, assertiveness, and life skills.
Encourage participation and co-production by involving women in planning and leading
group sessions where appropriate.

3. Individual Support

•
•
•

•

Hold a small, manageable caseload and provide responsive, ad hoc support as needed.
Conduct holistic, trauma-informed assessments, support plans and safety planning.
Empower women to make informed choices and access relevant services (e.g. legal,
housing, benefits, health).
Advocate on behalf of residents where necessary to ensure their rights and needs are
met.

4. Partnership and Safeguarding

•  Work closely with external agencies (e.g. Adult social care, housing, mental health services)

to ensure coordinated support.

•  Proactively contribute to multi-agency safeguarding and risk management procedures.
•  Maintain accurate records and case notes in line with organisational policies and

confidentiality standards

•  To adhere to defined service standards and accreditation frameworks and remain up-to-date
and compliant with all organisational procedures policies and professional codes of conduct
and uphold standards of best practice

5. Organisational Development

•  To ensure the views of clients and stakeholders are embedded into the work of PDAP and to

take full account of these in the development of services

•  To participate in, and support organisational policy development and implementation
•  To embrace Pdap’s approach to continuous improvement

6. Internal and External Liaison and Engagement

•  To promote Pdap ethos and values across the organisation
•  To liaise with other agencies on behalf of clients, the organisation and volunteers
and represent the wider complexities of those experiencing domestic abuse

•  To represent Pdap operationally where required.
•  To develop and maintain good positive working relationships with relevant agencies and

professionals

•  To attend and participate positively in relevant meetings, training, supervision and annual

appraisals.

Other

•  To undertake other related duties required by your manager, the Senior Leadership Team and

Board of Trustees

•  To keep up-to-date with national and local government decisions, policy and agendas pertinent
to domestic abuse and Pdap, implement this learning to develop services and enhance the work
Pdap carry out, also disseminate learning, knowledge and awareness to colleagues

•  To undertake all other reasonable tasks requested by the senior leadership team
•  To take part in Pdap 24hr out of hours on-call rota

 It is essential to the development of Pdap service delivery that the post holder is able to respond
flexibly to changes in the requirements of this post. This job description is therefore a guide and not
an exhaustive list of all responsibilities the post holder may have over time

Person Specification

•  Minimum 3 years experience  of working with adults who have experienced trauma

•  Knowledge of trauma-informed approaches and strength-b...

Salary: up to £21,087 per annum (depending on working hours)

Hours: part-time, 25 hours per week (0.71 FTE), with requests for working hours from 17.5  hours per week (0.5 FTE) also welcome. Please specify when applying.

Contract Type: Permanent, subject to six months’ probation

Selwyn College wishes to appoint an Alumni Relations Officer to join the College's busy, friendly Development team. Working as part of a job share with a fellow Alumni Relations Officer, you will be an important part of a small but dynamic team responsible for keeping in touch with over 7,000 alumni and friends of Selwyn College, scattered all over the world.  In dealing with a wide range of enquiries from alumni, you will be friendly and confident with excellent communication skills.

A strong team player, you will assist with the organisation of regular events in Cambridge, London and elsewhere and online. You will also be responsible for recording and updating event information and attendees’ details accurately on the database – Raiser’s Edge.

There is potential for career advancement, so it may especially suit a candidate with aspirations for a more senior role. The College is happy to consider flexible working arrangements although the role is principally office based.

The College offers excellent benefits, including:

• Generous occupational pension scheme
• A free meal on duty
• Free use of the College gym
• Free on-site parking
• Pleasant working environment
• University of Cambridge staff card (for a small charge), which offers a wide variety of perks and local discounts
• Access to the College Library and University Library
• Professional development and training opportunities
• Healthcare benefits*

*subject to completion of probationary period

Our beautiful grounds are generally open to visitors without appointment, so if you would like to have a look around Selwyn prior to submitting your application, you are very welcome to call in at the Porters’ Lodge. If you would like to discuss the role in more detail, please contact us at the email address below and we will be happy to arrange an informal chat with a member of our Development team.

Selwyn College is home to students of all backgrounds from the UK and across the world. We are proud of our diversity. We are keen to receive applications from people who may be under-represented in our community.

Downloads:

How to Apply

Send a completed application form via email to recruitment@sel.cam.ac.uk. (Please do not send a CV unless this is accompanied by a completed application form.)  

Closing Date: Noon, Monday 9 February 2026

Interviews: expected to be held Friday 13 February 2026

Alumni Relations Officer

Job Description

Job title:

Alumni Relations Officer

Department:

Development

Reports to:

Development Director

Working pattern:

This post will operate as a full-time equivalent job share

Contract:

Permanent, subject to a probationary period

Purpose of the role

To encourage and strengthen the relationship between alumni and the college through
managing a successful events programme.

Key responsibilities

The Alumni Relations Officer has principal responsibility for the creation and running of a
wide range of events for alumni and friends.   The post offers an attractive range of
responsibilities and career development opportunities for an individual who is looking to
become part of a successful and well-regarded team.   The small but increasingly busy alumni
and development office is responsible for keeping in touch with over 7,000 alumni of Selwyn
College scattered all over the world.  The organisation of regular events online and in
Cambridge, London and elsewhere is one of the most important and effective ways for the
College to maintain and develop its relationships with alumni, friends and other potential
supporters; this position is integral to that operation.

The role requires following established administrative procedures to ensure that event
information and attendees’ details are recorded and updated accurately on the database –
Raiser’s Edge.  The post will also support running an established programme of local, regional
and international events and looking for new opportunities to engage with alumni and friends
of all ages.

In addition, the post liaises with the Publications and Marketing Officer in promoting online
and live events via email invitations, social media and other traditional publication

Alumni Relations Officer JD – January 2026

opportunities.  Close attention to detail and a good eye for creating visually attractive
communications is required.

The role will require liaison with individual alumni who contact the office with a wide variety
of enquiries.  This requires sensitivity and tact, together with a flexible approach to
communications using letter, email or phone as required.

When fully staffed, the Alumni and Development Department will comprise six individuals,
two of who are part time and four full time: the Development Director (p/t), the Major Gifts and
Legacies Manager (f/t), the Development Officer (f/t), Communications and Marketing Officer
(f/t), Database Manager (p/t) and this post (f/t – shared). Although each role has its own specific
tasks to fulfil, the team is flexible and works closely together during busy periods.  As a
member of this close-knit team, the post can expect help and support as needed, as well as
being expected to reciprocate by helping with other fundraising and alumni activities as
required.

Members of the Alumni and Development Office enjoy a light and spacious open plan office
within the recently refurbished former library building.  Team members are expected to work
from the office as this improves communication and learning, mutual support and efficiency.
Occasional working from home or variable hours will be considered, but working from the
departmental office is the norm and encouraged wherever possible.

Duties

•  Organising upwards of 40 local, national, and international events per annum, including

attendance at some events in evenings or at weekends.

•  With the Publications and Marketing Officer producing and distributing posters, leaflets

and other events related publicity as required.

•  Recording and responding to event bookings in line with office protocols.
•  With the Database Coordinator, maintaining accurate records and updating the database
(Raiser’s Edge) daily, ensuring that information is entered consistently, accurately and in
a timely fashion.

•  Communicating with alumni and answering queries or requests in a mature, polite and

friendly manner.

•  Assisting with the organisation of Master’s Circle and Patrons events and attending these

and similar events as necessary.

•  Liaising  with  the  College  Archivist  on  occasions  where  access  to  archive  material  is

required

•  Alongside other team members, providing general administrative and office support as

required.

•  Performing any other comparable and reasonable duties that may from time to time be

assigned by the Development Director.

Alumni Relations Officer JD – January 2026

Requirements for the role

Person specification
SKILLS
Good, accurate, computer skills, particularly with Word and Excel
and a willingness to undergo training for other IT skills that may
be required
General office and administration skills
Well organised and able to deal with several projects at once.
Attention to detail and accuracy
Self-starter with an ability to manage own work-load
A mature approach to communicating with a wide variety of
people of all ages, in person, in writing and on the telephone.
Flexible and wil...

The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way.  

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contactinclusiverecruitment@macegroup.com to speak to a member of our team. You can read our diversity and inclusion strategy here. 

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact

Whatever your aspiration, we’ll help you redefine the boundaries of your ambitions.

1a66e66225894936908c25bdbf1d9380

JOB DESCRIPTION

D3.1.2

Name of project:

Norfolk Community Law Service

Address:

14 Prince of Wales Road, Norwich, NR1 1LB

Title of Post:

Family Legal Services Officer

Responsible to:

Family Service Manager

Responsible for:

Volunteers

Date revised:

October 2025

Job summary:

To be NCLS’s ‘front door’ providing a client focused service, supporting the Family and
Domestic Abuse Free Legal Advice clinics and assisting with administrative aspects to
contribute to the effective running of NCLS office and services.

Responsibilities:

To take client and agency calls into NCLS including triaging and booking in clients for Free
Legal Advice appointments in our Family and Domestic Abuse clinics

To provide office and telephone cover and general office duties as necessary, and to deal
in person with clients as appropriate

To deal with signposting and referrals for clients, including via the NCAN referral system,
maintaining up to date lists of groups, law firms etc who may be able to help

To assist with arrangements for the Free Legal Advice clinic rotas, liaising with solicitors as
necessary

To accurately record client data on the case management system

To support the supervision and training of volunteers

To support the Senior Management Team as required

To deal with incoming and outgoing post

General Duties

To maintain a duty of confidentiality in respect of all client matters at all times;

To abide by the NCLS Equal Opportunities policy and to implement any relevant practice
guidelines.

To adhere to NCLS hybrid model of home working and office working agreeing to attend
the office at the required hours.

To undertake any other duties commensurate with the post as per the requirements of the
Senior Management Team.

The above may be subject to alteration from time to time according to any changes in
service delivery, politics or priorities.  As such, changes will be carried out following
consultation with all parties involved.

NORFOLK COMMUNITY LAW SERVICE

PERSON SPECIFICATION

Family Legal Services Officer

•  Experience in an administrative role Essential
•  Confident in speaking with a range of people over the telephone Essential
•  Experience of working with those effected by Domestic Abuse Desirable
•  A commitment to issues of equality and diversity and an understanding of barriers

to accessing services Essential

•  Ability to listen and communicate sensitively and effectively, both orally and in writing

Essential

•  Demonstrable experience/understanding of the importance of teamwork Essential
•  Strong IT skills, especially Microsoft Office packages, with an ability to pick up new

packages Essential

•  Ability to plan and prioritise work Essential
•  Ability to be self-motivating and self-managing Essential
•  Ability to deal with emotional situations calmly and objectively Essential
•  Attention to detail Essential
•  Willingness to travel occasionally within and outside Norfolk. Essential
•  Ability to attend occasional out of hours meetings and events as required

Desirable

Behaviour Officer

Are you an experienced dog trainer and handler? We are looking for someone who can assess, design and implement behavioural rehabilitation plans for our dogs.
As Behaviour Officer, you'll take the lead, figuratively and literally, when it comes to the assessments of our dogs and their training programmes, playing a key role in their journey towards rehoming.

What does this role do?

As a Behaviour Officer you’ll: 

• assess the behaviour of dogs, before they enter the centre and during their stay, to identify potential behaviour needs, as per Dogs Trust Standard Operating Procedures,
• design and implement Behaviour Modification Programmes and training plans to enhance each dog’s chances of rehoming, in support of the centre’s priorities based on individual dog welfare and requirements,
• oversee and support the implementation of training and behaviour plans by colleagues, working with other departments to modify and seek guidance,
• monitor the progress of individual training and rehabilitation programmes and maintain detailed records of the progress of each dog,
• provide professional training and support to colleagues.

Interviews for this role are provisionally scheduled for week commencing 9th February 2026 at our transfer centre in Penrith.

Could this be you?

To be successful in this role, you'll have a in-depth knowledge of dog behaviour and welfare, including experience of writing training and behaviour programs. You'll also have achieved ATBC competence at

What does this team do?

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home, and the success of our centres wouldn't be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service. 

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Documents

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. Feel free to send us an email at

jobs@dogstrust.org.uk. We're here to support you every step of the way.

Description

Role: Interim Accommodation Officer

Location: Hackney Older People Services

Contract: 12 month fixed term, with view to extending

Hours: Full time, 38 Hours per week

Salary: £28,000 per annum

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

Outward’s Older People’s services include a number of self-contained flats used by the London Borough of Hackney as interim accommodation. These homes provide short-term housing for older residents who can no longer remain in their previous accommodation but are yet to be offered a permanent home that meets their changing needs.

We are seeking a motivated, compassionate, and organised Interim Accommodation Officer to join our team. You will be responsible for providing a housing management service that ensures residents are safe, comfortable, and well-supported throughout their stay, and that they are well-prepared when it’s time to move on.

Your responsibilities will include:

• Liaising with Hackney’s teams, including Social Workers, Occupational Therapists, and Brokerage Officers
• Supporting residents at the point of move-in and move-out
• Carrying out risk assessments and regular welfare checks
• Reporting repairs and health & safety concerns
• Coordinating with care providers, families, and other stakeholders to meet residents’ individual needs

This is a varied role that requires excellent interpersonal and organisational skills, a flexible approach to managing day-to-day responsibilities, and a genuine commitment to supporting vulnerable people.

If you’re looking for a new challenge and want to bring fresh ideas, energy, and dedication to a role that supports older people to feel safe and in control, we’d love to hear from you.

Requirements

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post you involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

Experience and Knowledge

• Experience of providing housing or supported accommodation services to vulnerable individuals
• Experience of managing voids and tenancy processes, including sign-ups, end-of-tenancy checks, and property inspections
• Experience of managing tenancy breaches, including anti-social behaviour, and responding to complaints
• Experience of assessing client needs and working collaboratively with social workers, care providers, and support agencies
• Understanding of welfare benefits, including the ability to support with claims, appeals, and access to entitlements
• Sound knowledge of housing management procedures, including arrears management, tenancy sustainment, and repairs
• Experience of liaising with landlords, contractors, and local authority teams
• Strong understanding of safeguarding principles and ability to work with vulnerable adults
• Awareness of voids management procedures and experience working to targets

Skills and Abilities

• Excellent communication and interpersonal skills, with a track record of building and maintaining professional relationships across a wide range of stakeholders
• Strong organisational and time-management skills, with proven experience managing competing priorities and meeting deadlines
• Confident working independently and taking ownership of tasks, while actively contributing to team objectives
• Skilled in writing clear, accurate reports and maintaining professional records
• Proficient in using IT systems, including Microsoft Office and housing or case management software
• Experienced in supporting clients with practical tasks, such as completing benefit applications, sourcing documentation, and...

Services [quality] Committee co-optee

The opportunity

Queen Alexandra Charity is pleased to offer you the chance to help ensure that the quality of our college, community services and supported living provision is as it should be, or better.  As a co-optee to our Services Committee, you can help ensure that our students and clients receive the best support possible and we comply with requirements.

The commitment

At present, the Services Committee meets four times each year, for up to three hours each time.  While we keep timing under review in the light of changing membership, this year's meetings have started at 2.00pm and all of them have been virtual.  Of course, you would also need to prepare for meetings by reading papers.  Co-optees also attend annual appraisal and are invited to our annual governance strategy days.   For these roles, how far away you live from us is not important over time.  However, we know that you would want to come on site at least at the start, to get to know us and what we do.  

What we are seeking

We seek interest from people who can digest sometimes large amounts of reading and challenge the executive, and governing colleagues, on whether we are performign as well as we should.  So as well as being analytical, applicants will need the necessary confidence to contribute during meetings actively and, sometimes, to defend their viewpoint.  We welcome anyone with these skills but, right now, but we especially need to add to our expertise in education (especially specialist further education) and care.

The Queen Alexandra Charity, Birmingham

In addition to community services and supported living for adults, we run the Queen Alexandra College with 480 specialist further education places for people who have a diverse range of abilities and plans to grow to 700.  Please look us up on

Is this role right for you?

Being a co-optee brings a commitment that is much more limited than that for trustees/governors.  If you are looking to gain experience in governance, but have limited time, this may be the manageable role that you're looking for, through which you can have a major impact as part of a rigorous, but friendly, team.

Get in touch

Please contact Paul Walker, our Director of Governance, with any initial queries.  At that time, we can arrange a chat with other key people and/r a visit to us if that would be helpful.  Telephone 07515 760020.  Email governance@qac.ac.uk 

Key Responsibilities

Attending Governance meetings. Please see attached schedule. 

Why work at Queen Alexandra Charity Birmingham

Join our team at Queen Alexandra College!

Are you passionate about making a difference to the lives of students with special educational needs? Do you thrive in an inclusive and supportive academic environment? If so, we want YOU to join our team. QAC has just gone through an exciting rebrand, dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.  

The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued, supported, and empowered to reach their full potential. 

QAC offers a vibrant, varied and enriching educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are designed to meet specific needs and support levels are high. 

Our benefits include;

Our benefits include;

Schedule 1 Benefits (reviewed annually and/or as appropriate)

Academic Year 2024/25

• Access to on site car parking
• Use of QAC Fitness Centre (subject to opening hours)
• Cycle to Work Scheme (Salary Sacrifice)
• 24/7 Employee Assistance Programme Helpline (BHSF)
• Access to Education Support Free Helpline for Teachers & Education Staff
• QAC Mental Health First Aiders & activities to support health and wellbeing
• BHSF Benefits Package including Healthcare Plans, discounted shopping/services
• Annual Flu vaccination/voucher
• Access to other benefit/discount schemes (which may be s...

Role Description and Person Specification

Job Title: Emotional Wellbeing Coach - fixed term basis 9-12 months
Hours:  28 hours per week, between Monday and Friday (with a 1hr unpaid lunch break) –
flexibility around the days/hours worked can be offered.
Salary: £19,200-£21,600 per annum pro rata - dependant on experience (£24,500-£27,000 FTE)
Reports to: Deputy Director
Direct reports: N/A
Clearance required: Enhanced DBS
Driving licence required: Yes – travel between Bedfordshire and Hertfordshire will be a
requirement of the role and access to a reliable vehicle and business insurance will be a
requirement of the role.
Key stakeholders: Our primary beneficiaries, local community, statutory agencies and
funders.

Workplace values
The post holder will be expected to live our workplace values which are:

Inclusivity
Integrity
  Compassion
  Collaboration

Context and purpose of the role

YouTurn Futures is a Charitable Incorporated Organisation, which delivers a number of programmes
to reduce reoffending.

Our  vision  -  To  create  safe  communities  by  working  with  professionals,  communities,  families,
offenders and vulnerable people.

Our mission - To support the integration and engagement in society of marginalised groups.

As  small  charity working  in  close  partnership  with  statutory services  (police,  probation,  schools,
social  services,  mental  health  teams),  this  role  focuses  on  providing  therapeutic  support  to
individuals, both young people and adults, who are either involved in the criminal justice system or
those at risk of entering it due to challenging life circumstances such as family involvement, social
exclusion, exploitation or other vulnerabilities.

The  post  holder  will  apply  their  therapeutic  support  knowledge  and  skills  to  offer  emotional
wellbeing support in a way that is inclusive, approachable and accessible. The role requires working
collaboratively with statutory services to ensure that the emotional wellbeing needs of individuals
and their families are met as part of a holistic, multi-agency approach. This includes helping service
users manage stress, anxiety, and other emotional challenges that may arise from their family or
social circumstances, making them more vulnerable to involvement with the justice system.

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).

The  postholder  will  focus  on  promoting  emotional  resilience,  offering  coping  strategies,  and
signposting individuals to the appropriate services when more specialised mental health or social
care support is needed.

We work in a holistic, person centred and trauma informed way to support the  individuals (and
sometimes their families) to identify and put in place solutions that will help them move forward in
their lives.

Key accountabilities:

•  Providing emotional support - providing empathetic, one-to-one emotional support to

service users, helping them navigate emotional challenges and build resilience.

•  Developing personalised wellbeing plans - Working collaboratively with service users to

develop personalised emotional wellbeing plans, focusing on practical self-care, stress
management techniques, and positive coping strategies tailored to their circumstances.

•  Group facilitation - Leading therapeutic wellbeing workshops and group sessions that

focus on emotional resilience, improving self-care and managing stress, providing a safe
space for service users to explore ways to improve their emotional wellbeing particurlaly
in the context of navigating the criminal justice system.

•  Crisis support - Offering emotional support during times of distress, using listening and
grounding techniques, and referring to appropriate services such as crisis teams when
necessary.

•  Referring & signposting - Guiding service users to additional services, such as mental

health support, substance misuse, housing support, community resources, or social care,
when deeper clinical intervention is needed.

•  Empowering - individuals through promoting independence for those who may struggle
with everyday life activities and supporting them to build life skills. Empower individuals
with knowledge about appropriate services and support them to access these when
required.

•  Collaboration – Working closely with other charity team members and statutory services
to ensure the emotional wellbeing of service users is supported as part of a broader
intervention plan.

•  Monitoring and Feedback - Keeping accurate records of service user interactions,
wellbeing plans, and progress, providing regular feedback to the team on the
effectiveness of the emotional support offered.

•  Advocating – Advocating for the emotional wellbeing of service users and colleagues.
•  Continuous Improvem...