Join Wonderseekers, the Charity behind Winchester Science Centre as our Visitor Operations Manager and help inspire the next generation of science lovers!

Job details

Work Pattern: 37.5 hours per week. Worked across 5 in 7 days on a rota basis but will include frequent weekend shifts, bank holidays, and evenings. We are open to discussing flexible working

Salary: £30,000-£33,000 (37.5 hours per week, 1 FTE). Salary pro-rata'd depending on agreed hours.

Contract: Permanent

Line manager: Head of Visitor Operations

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location: Usually Winchester Science Centre with occasional working required at Wonderseekers HQ, Eastleigh. Onsite presence is essential for the majority of this role.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Closing Date: Wednesday 28th January 2026 Please note, we’ll accept applications until the closing date, but we may start interviewing earlier - so we encourage you to apply as soon as possible.

Interviews:

Our interview process is designed to be relaxed and informative, and will include an in-person interview, tour and a brief task. Depending on the number of applicants, we may also arrange an informal Teams call prior to meeting in person. We look forward to getting to know candidates through a two-way process, so you’ll have plenty of opportunities to learn about us and what it’s like to work at Wonderseekers.

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

To lead the delivery of a high-quality, customer-focused and commercially sustainable experience for all visitors, guests and users of Winchester Science Centre. From ticket purchase to departure, the Visitor Operations Manager ensures that every touchpoint is welcoming, accessible, efficient and inspiring, supporting Wonderseekers’ charitable mission to spark curiosity in science and nature.

The role combines operational leadership, team management, customer service excellence, and responsibility for ticketing systems, visitor reporting and insight. As part of the Commercial Operations team, the Visitor Operations Manager plays a key role in ensuring that the Science Centre is data-led in understanding and improving the visitor journey across all activity on site — from general admission days to special events and experiences.

Key Responsibilities

• Act as part of the Duty Manager team, taking lead responsibility for operational delivery of all activity on site (general admission, schools, groups, planetarium shows, special events, private hires and evening programmes) including troubleshooting incidents, complaints, accidents and emergencies.
• Ensure the site is always clean, safe, accessible and well-presented, working closely with Estates and external contractors as needed.
• Lead daily operational briefings and deploy staff dynamically in response to visitor demand, events and challenges.
• Maintain up-to-date knowledge of the Science Centre’s offer, ensuring staff and visitors receive accurate information and a seamless experience.
• Monitor and uphold visitor experience standards, resolve escalated complaints, and role-model excellent customer care that is inclusive and accessible.
• Take lead responsibility for the ticketing system, including event set-up, pricing, allocations, memberships, group bookings a...

December 2025

Visitor Operations Manager

Application deadline: Monday 26 January 2026, 9:00am

Join us as Visitor Operations Manager and lead the day-to-day operations at
Wordsworth Grasmere, our world-class visitor destination in the Lake District. You
will manage a dedicated team across all visitor operations – including the
popular Café and Shop – ensuring exceptional experiences for every visitor whilst
driving strong commercial performance.

Background

The Wordsworth Trust has celebrated the life and work of William Wordsworth
since 1891, bringing poetry, people and place together in a unique way – nowhere
else can so much of a great writer’s original work still be seen in the place where
it was both written and largely inspired.  Through exhibitions, events, and our
work with schools, universities, families and communities, we fulfil Wordsworth’s
own wish for his poetry to ‘live and do good’ bringing history to life and making it
accessible to all.

Following a £6.5 million transformation, Wordsworth Grasmere now features the
historic Dove Cottage, a state-of-the-art Museum, a thriving Shop, and a
welcoming Café. As an Arts Council-funded National Portfolio Organisation and
an Accredited Museum, we offer outstanding experiences to visitors from around

the world.  This is a busy, hands-on role with significant onsite management
responsibility in an exceptional and unique workplace.

We are committed to addressing the imbalance of equality in the cultural sector.
We particularly welcome applications from candidates who are under-
represented within the sector, including by ethnicity, disability, and socio-
economic background.

Job Details

Job title:

Visitor Operations Manager

Reporting to:

Head of Visitor Experience

Responsible for:

Deputy Visitor Experience Manager

Visitor Experience Supervisor/s
Visitor Experience Assistants
Trainees

Organisation:

The Wordsworth Trust

Location:

  Wordsworth Grasmere, Dove Cottage, Grasmere

Term:

Hours:

Permanent, full-time

37.5 hours per week, 5 days over 7.  Shifts are 7.5 hours,
usually between 9am and 5.30pm.  You may also be required
to work the occasional evening for events.

Salary:

£33,000

Job Purpose

To be responsible for the delivery of an exceptionally high-quality visitor
experience for all our visitors, reflecting our role as an international visitor
destination and an Arts Council-funded National Portfolio Organisation.

The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the
Museum, the Shop, the Café, venue hire and estate-wide activities and events. As
Visitor Operations Manager, you will have independence and authority for day-
to-day operational decision-making across the site and will act as a Duty
Manager.

You will also take responsibility for evaluating the experience of all visitors to the
organisation, working with colleagues to ensure every visitor has the highest
quality encounter with Wordsworth Grasmere.

Key Responsibilities

Strategic Audience Development and Growth

•  Contribute to long-term strategies to grow and diversify audiences in line

with the Wordsworth Trust’s vision

•  Collaborative with the Head of Visitor Experience and Marketing to identify

trends and engagement opportunities

•  Support innovative programming and interpretation to attract new audiences

and deepen engagement with existing visitors

•  Assist in developing digital initiatives, including virtual experiences and

interactive resources

•  Champion inclusivity and accessibility, working with the Access & Inclusion

Group, external advisors and user groups

•  Monitor audience KPIs and provide insights for organisational planning and

funding applications

•  Ensure GDPR compliance in all aspects of visitor data collection and CRM

management

Visitor Operations

•  Delivery a high-quality and professional experience for all visitors, including

FIT, group and specialist bookings

•  Lead an exceptional service culture within the Visitor Experience Team

•  Manage staff deployment across all visitor operations and prepare master,

weekly and daily rotas to optimise resources

•  Collaborate across departments to ensure exhibitions, events, and activities

meet the highest standards

•  Drive admissions, Café, and Shop sales in partnership with Marketing,

achieving and exceeding financial targets, including Gift Aid on admissions

•  Coordinate seasonal decorations and site presentation for exhibitions and
events, ensuring alignment with brand standards and visitor expectations

•  Oversee the online visitor journey, including ticketing, booking systems, and

CRM integration

•  Collect and analyse visitor feedback using tools such as Illuminate; implement

improvements where needed

•  Ensure that all complaints are received, handled and/or forwarded as

necessary in line with the Wordsworth Trust’s Feedback Policy

•  Recruit, train, and develop the Visitor Experience Team, fostering a dynamic

and positiv...

Retail Assistant Manager (West Ealing)

• locations
• West Ealing Shop
• London

• time type
• Part time

• posted on
• Posted Yesterday

• time left to apply
• End Date: February 2, 2026 (11 days left to apply)

• job requisition id
• R032647

Endless pre-loved items. A talented team. One clear purpose.   

Retail Assistant Manager 

£25,591 - £29,068 plus benefits

Reports to: Shop manager 

Department: ​Trading​ 

Contract: Permanent 

Working hours: Part time 22.5 hours per week 

Location: West Ealing shop

Closing date: 1st February 23:55 ​This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found​ 

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

​​At Cancer Research UK, we exist to beat cancer.​ 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. ​

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? 

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for? 

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? 

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to tech...

Retail Assistant Manager (South Woodford)

• locations
• South Woodford Shop

• time type
• Part time

• posted on
• Posted Yesterday

• time left to apply
• End Date: February 2, 2026 (11 days left to apply)

• job requisition id
• R032811

Endless pre-loved items. A talented team. One clear purpose.   

Retail Assistant Manager 

£25,591 - £29,068 plus benefits

Reports to: Shop manager 

Department: ​Trading​ 

Contract: 6 month Fixed term contract

Working hours: Part time 30 hours per week 

Location: South Woodford shop

Closing date: 1st February 23:55 ​This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found​ 

**The internal title for this role is Assistant Shop Manager.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

​​At Cancer Research UK, we exist to beat cancer.​ 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. ​

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? 

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for? 

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? 

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a gener...

Join our Team

Assistant Shop Manager

Hours: Part Time – 5.5 hours (Mainly weekend working, possibility of overtime)

Salary: National Minimum Wage (Subject to ongoing pay review)

Department: Retail

Location: 10 High Street, Norton, TS20 1DN

We are currently seeking Assistant Shop Manager to assist the Shop Manager to secure the target budget sales income contribution from the Teesside Hospice Charity Shop and to take the lead in the Shop Managers absence.

You will assist with the development of a sales team through effective management, motivation and leadership of staff and volunteers. To exceed customer expectations by delivering high quality customer service. To adhere to all Teesside Hospice policies and procedures. To work closely with the Charity Shop Manager, Retail Administration team and Area Manager to ensure the effective day to day running of the business. To contribute to the further development of the charity shops department.

The Assistant Shop Manager has a responsibility to actively contribute to Teesside Hospices published ambitions for the future and strategic objectives.

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

How to Apply

To apply for this exciting role, go to our website https://www.teessidehospice.org/vacancies and apply.

For more information about the role, including the job description and person specification, please go to our website: https://www.teessidehospice.org/vacancies

Closing date for applications is 15^th February 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role requires an enhanced DBS check, we will do this for you

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Retail Assistant Manager (Dumbarton)

• locations
• Dumbarton Shop

• time type
• Full time

• posted on
• Posted Today

• job requisition id
• R032426

Endless pre-loved items. A talented team. One clear purpose.   

Retail Assistant Manager 

£25,020 - £29,232 plus benefits

Reports to: Shop manager 

Department: ​Trading​ 

Contract: ​Permanent​ 

Working hours: Full time 37.5 hours per week 

Location: Dumbarton Shop

Closing date: Open until filled - ​This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found​ 

**The internal title for this role is Assistant Shop Manager.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

​​At Cancer Research UK, we exist to beat cancer.​ 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. ​

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? 

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for? 

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? 

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also ha...

                                APPLICATION PACK FOR:
HR Manager

APPLICATION PACK
HR Manager
(Maternity Cover)

HR & Operations Manager
CFO
Staff, Volunteers, Partners, Government, Board of
Trustees and relevant Stakeholders
£36,000 - £41,000
50-52 Camden Square, NW1 9XB (Hybrid with a
minimum of three days a week on site)
35 hours per week
6-9-month FTC (Maternity Cover)

Job Title:
Reporting to:
Working with:

Salary:
Office location:

Hours
Contract type:

Who We Are

The London Irish Centre’s mission is to empower and enrich lives through Irish community and
culture. Since 1955, we have served the Irish community in London, providing crucial support,
connection and a ‘home from home’ to those living in the capital.

Our  services  include  accredited  advice  and  support,  community  wellbeing  activities,  and  an
extensive programme of Irish arts, culture and education. Our venue also comprises of a licensed
bar and shop, as well as private hire spaces to support the work of our charity.

As  the  Irish  heart  of  London,  we  extend a  warm, inclusive  welcome  to  all who  seek  our  help,
offering support, community, and a place to celebrate the best of Irish culture.

The  London  Irish  Centre  is  the  oldest  and  largest  Irish  Centre  in  Britain,  offering  a  mix  of
community and cultural services for both Irish and local communities in London and UK wide.

How to Apply

In  this  pack  we  have  included  a  job  description  and  person  specification  to  support  your
candidature. The details in the job description and person specification should be addressed in
a maximum one-page cover letter. The cover letter should include your current job title, salary
and  position  within  banding  where  relevant.  To  apply,  upload  your  CV  and cover  letter  to  this
portal:
https://londonirishcentre.peoplehr.net/Pages/JobBoard/Opening.aspx?v=9f96678f-1876-4d5f-
b430-c86c6b805b4b
Please note that all roles at the London Irish Centre are subject to enhanced DBS (Disclosure and
Barring Service) checks as part of our commitment to safeguarding and promoting the welfare of
vulnerable individuals.

1

                                APPLICATION PACK FOR:
HR Manager

Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve
the  right  to  close  applications  before  the  stated  deadline.  Interviews  will  begin  with  an  initial
online screening, followed by in-person interviews at the Centre.

If you would like to have an informal conversation with Louise Rowe (CFO and hiring manager)
please contact us by email at recruitment@londonirishcentre.org to arrange a call.

Job Brief

The  HR  and  Operations  Manager  plays  a  pivotal  role  in  ensuring  the  effective  and  efficient
functioning of the London Irish Centre’s (LIC) internal operations, with strategic oversight of all
HR functions, organisational policies, facilities management, and volunteer coordination.

This key position supports a positive and inclusive workplace culture, embedding best practice,
staff  wellbeing,  and  continuous  improvement  across  the  organisation.  With  a  focus  on  both
people and operations, the role is central to developing our growing team and delivering well-
managed operations that collectively advances LIC’s strategic goals.

About You

•  You are a professional and enthusiastic HR and Operations practitioner with experience

spanning people management and day-to-day organisational operations.

•  You have a strong track record of developing, motivating, and supporting both staff and

volunteers.

•  You have the ability to manage a wide range of operations - including health and safety,
policy, compliance, quality, governance, contracts, and contractor oversight - to support
service delivery across the Centre’s diverse functions.

•  You are experienced in building and maintaining effective organisational systems.
•  You demonstrate outstanding communication skills, attention to detail, and discretion,
and  you  excel  at  managing  a  varied  workload  with  competing  priorities  and  tight
deadlines.

•  You are highly organised and thrive in dynamic environments where flexibility, initiative,

and sound judgment are essential.

•  You are committed to fostering a welcoming and inclusive culture; You are proactive and
comfortable  working  independently,  while  also  able  to  build  strong,  collaborative
relationships across all levels of the organisation.

Key areas of responsibility

•  Lead the day-to-day HR function providing support to staff across all areas of HR.
•  Ensure HR policies are reviewed and updated to ensure compliance with employment
laws, regulations and best practice. Develop new policies that are fit for purpose, legally
compliant, and embedded within the team.

2

                                APPLICATION PACK FOR:
HR Manager

•  Update,  maintain  and  develop  employee  handbook,  HR  templates,  processes, ...

Candidate Pack
HR Manager
Part Time, 32 hrs per week
Permanent Contract

Introduction

The Wallace Collection is an internationally outstanding collection which contains unsurpassed masterpieces of
paintings, sculpture, furniture, arms and armour and porcelain. Built over the eighteenth and nineteenth centuries
by the Marquesses of Hertford and Sir Richard Wallace, it is one of the finest and most celebrated collections in
the world. So that it could be kept together and enjoyed by generations of visitors, the collection was given to the
British Nation in 1897 and opened to the public in June 1900. It was an astonishing bequest and one of the
greatest gifts of art works ever to be transferred into public ownership. The museum is internationally famous for
its collection of French eighteenth-century art, Arms and Armour and for its Old Master paintings.

The museum is managed by the Director Dr Xavier Bray, who reports to a board of Trustees appointed by the
Prime Minister, and is financed by a combination of grant-in-aid from central government and self-generated
income.

We aim to engage with and diversify our audience and attract over 500,000 visitors a year to the museum.

In June 2025, the Wallace Collection announced that Selldorf Architects, in collaboration with Purcell and
Lawson Ward Studio, has been appointed to lead the design and delivery of a transformational masterplan for
Hertford House, the museum’s historic home in London. This ambitious project will reimagine and revitalise the
museum’s spaces for the 21st century, preserving the charm and unique character of the building while
improving access, sustainability and visitor experience.

CANDIDATE PACK FOR HR MANAGER - THE WALLACE COLLECTION

Our priorities

The Collection is committed to providing access to as wide a public as possible and to helping visitors
engage with this diversity. Our goal is to create a place of understanding, cultural pluralism, curiosity
and learning. To do this, we plan to create a world-class visitor experience for all ages which stimulates
engagement with our collection through a new programme of exhibitions, major gallery refurbishments
and an enhanced and expanded digital presence.
Our strategic priorities are to:

• To maintain, research and preserve the Collection for future generations;
• To broaden and deepen visitor engagement, connecting with audiences onsite and digitally;
• To build and support a strong exhibition programme;
• To lay a strong financial foundation for the future; and
• To embark upon a Masterplan programme to transform the museum.

CANDIDATE PACK FOR HR MANAGER - THE WALLACE COLLECTION

Role summary

The HR Manager is responsible for the provision of a comprehensive, high quality HR service to all the
Collection's employees (circa 140 staff) and is supported by a HR Assistant.

The HR Manager oversees the full employee lifecycle, including recruitment, onboarding, performance
management, employee relations, and offboarding, ensuring all practices are compliant and aligned
with the Collections values. The postholder will work closely with the Collections Senior Management
Team to develop a strong people strategy aligning with the Collections strategic objectives.

This role will report to the Director of Finance and Resources.

CANDIDATE PACK FOR HR MANAGER - THE WALLACE COLLECTION

Role description

General

• Ensure the provision of a consistent and comprehensive HR service to SMT, managers and staff in

respect of all aspects of employment advice.

• Develop and maintain all HR systems and processes to ensure compliance with current and

emerging employment law.

• Ensure that all recruitment is carried out in a fair, open manner and in accordance with the

Collection’s recruitment procedures; liaising with relevant line managers and ensuring deadlines
are met in a timely manner for all recruitment campaigns. Ensuring safer recruitment deadlines are
adhered to, following up references and overseeing DBS checks and renewals for all staff.

• Maintain and develop the Collection’s induction processes, with support from the HR Assistant.

• Provide comprehensive advice to SMT and line managers on all matters relating to disciplinary,

grievance and/or performance issues, and attending formal meetings as and when required, with
the support of the Collections External Legal Advisors.

• Play a leading role in any proposed organisational change, consulting with SMT, managers, staff

and Trade Unions as appropriate and ensuring effective channels of communication are maintained
at all times.

• Act as secretary to the regular Management/Trade Union meetings including preparing agendas

and taking and circulating notes of meetings and acting on follow up actions.

• Keeping up to date with developments in Employment Law legislation and case law, ensuring

policies, practices and procedures are updated or introduced as required, including communicating
changes to Trade Unions, managers ...

Insight Performance and Data Manager

Job Introduction

Do you want to use your business acumen, performance analysis and improvement skills for good? Turning Point is a large Social Enterprise supporting around 100,000 marginalised and disadvantaged people across the country each year.

We need a passionate and experienced person to take on the role of Insight Performance & Data Manager for our City & Hackney Substance Use Treatment Service, as part of our Insight team.

The role is based at our Hackney service but allows for hybrid working. The expectation being a minimum of 2 days per week in the office.

The interviews will be held remotely on Wednesday 11th February 2026.

Role Responsibility

You will need to respond to regular and ad-hoc reporting requirements which cover varied audiences from team level to senior management team and up to commissioner level. You will help find ways to showcase performance and celebrate the great work our services and staff deliver, looking beyond commissioner and contract KPIs and into best practice.

You will be able to demonstrate you can get the best out of teams, using your aptitude for leadership, influencing others to be the best they can be.

We are looking for a self-starter with the ability to quickly research and understand the social value of the work we do, alongside that of our local, regional and sector competitors.

You will make recommendations and suggestions on where our services and organization should go.

You will also help provide information to improve the operational effectiveness and, consequently improve the quality of lives for the people we support.

The Ideal Candidate

You’ll be experienced in the preparation and command of large volume data, able to navigate databases and Excel with ease, in order to compile engaging data which can drive performance, tell the story, and really add value for the service, its staff, and its service users.

You will need to know how to convert a complex problem in to a manageable (bite-sized) solution. This includes collaboration with others in and out of the organisation to agree the logical/best approach.

Experience working with client management systems would be advantageous, particularly in supporting service process and improving data quality.

Experience in line management or supervision of direct reports is desirable, particularly in supporting team development, performance management, and day-to-day coordination.

You do not need to have experience working in health and social care or with substance misuse and public health data sets, although knowledge in these areas would be advantageous.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

 We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.

Turning Point

Apply

Job Vacancy

Regional Partnership Senior Officer: West Wales

Disability Sport Wales are looking for a team-focused, organised and proactive Regional Partnership Senior Officer, with exceptional communication skills and demonstrable strengths in productive, supportive and inclusive partnership relationships to enable great regional and multi-organisation working.  This role will integrate significantly into West Wales Sports Partnership (WWSP) and work closely with other equity and diversity organisations, both regionally and nationally, who could be connected to it.

Responsible to:

Head of Active Pathways

Location:

Flexible, but with a need to be West Wales-based with access to a DSW Office, or partner offices within the West Wales regions.

Salary:

£31,668 pa

Hours:

35 hrs/week (full time)

Contract:

Permanent. Applications for job share, secondment or part time working are welcome and will be considered.

Travel:

Some travel within Wales (especially within West Wales) is essential to this role (where required)

Closing Date:

Thursday 5^th February 2026, 12.00 midday

Interview Details:

Face-to-face interviews will be held on the week commencing 23^rd February 2026, timings will be confirmed with each short-listed candidate.

Application Pack

Please read:

• Job Description

Please complete and return:

• Application Form
• Equality Monitoring Form
• Offer an Interview Scheme(if applicable)
  

Applications should be submitted to office@disabilitysportwales.com 

Background:

The Federation of Disability Sport Wales (or Disability Sport Wales (DSW)) are the lead organisation in Wales for disability sport and sport for disabled people. We are a company limited by guarantee and a registered charity. We share the vision for sport in Wales (an active nation where everyone can have lifelong enjoyment of sport) and our mission is to:

influence, include, inspire, insport

We do this through the provision of specific programmes (Community programme, insport, Performance Pathway Hubs) and services (Education and Training for those involved with physical activity (including sport) which is intended to support a pathway of choice from initial engagement to performance sport at the highest level. We are a small team of incredibly committed, passionate individuals whose shared purpose is to advocate for an inclusive approach within the sector.

DSW Value Statements

You will always be able to expect DSW (as an organisation and individuals within the team) to:

• Champion Everyone- We believe in meaningful opportunity, broad diversity and great achievement. People drive all that we do.
• Proudly Welsh- Together we are dedicated, passionate and welcoming
• Value Growth- We listen and learn, we nurture, share and support
• Highlight Possibility- We are ambitious, creative and resourceful
  

This role will also be strongly connected to West Wales partners and it will be essential that there is an understanding of the regional partnerships as they continue to grow.

The Opportunity:

The role will drive the focus on and development of inclusive policy, and support colleagues across the region to embed inclusion throughout their provision. This will include frequent facilitatory contact with key stakeholders engaged within physical activity (including sport) across West Wales and require strategic conversations about how equity can be promoted to increase opportunities for disabled people in the area. Continuing and extending current inclusive approaches will be at the core of the post holders work programme.

Experience of strategic planning and the organisation of programmes without always being the deliverer is essential, as well as familiarity with budget management and maximising resources for impact. Directing and supporting partners to make decisions at strategic and operational level regarding focus of investment, and mechanisms for evaluating and reporting the impact of that work will be a central element of the work programme.

The successful applicant will be involved as a key member of the DSW team, as well as entrenched within the regional working practices across West Wales. A personable, inquisitive, positively challenging and supportive candidate, who can communicate effectively with a range of individuals, and is keen to lead inclusion would be well suited to this role.

This is a key role within the DSW te...

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• Cardiff

• Commercial

• Fixed Term

This role offers a competitive salary, with hybrid working with 1 just day (usually a Wednesday), in the Cardiff office. 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £30,000 - £34,000 per annum

About the role

As a Premier Account Manager you will be the main point of contact for corporate clients across all Which? B2B propositions in your business area. You will be responsible for providing ongoing engagement and education to the clients about the services we provide, ensuring they are seeing a positive commercial impact in order to maintain/renew the ongoing relationship. You will focus on optimizing renewals and retention,to meet business targets.

Key responsibilities include: 

• Building and maintaining effective client relationships
• Client retention
• Consistent ability to meet set personal and departmental targets
• Ability to manage a busy administrative workload

About you:

To be successful in this role, you should have experience in delivering results within a customer-focused industry, preferably within a high-performing sales or retention team. You should be skilled in value delivery, business development, retention and stakeholder management. You should have demonstrable experience of account management at senior level, and be able to work under pressure and to tight deadlines. Additionally, you should be able to communicate effectively with a wide range of audiences and cultivate relationships with both internal and external stakeholders.

The interview process for this role involves:-

• 1.5 hour interview, covering competence based questions and a task (will be briefed in the interview.)

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.

Job Introduction

Bradford Children and Families Trust are looking for Experienced, Innovative and Dedicated Practice Supervisors to drive our services forward and to ensure that our promise to improve the lives of Children and Young People in Bradford becomes a reality.

You will have a passion and drive to ensure children are at the heart of all we do. You will practice within a relational and restorative culture of continuous learning and reflective practice that inspires staff to give their best in their roles.

If you’re up for the Challenge and want to help us achieve our vision, then we’d love to hear from you!

We are recruiting in the following Services/Localities:

• Bradford East - currently based at Sir Henry Mitchell House
• Bradford South – currently based at Sir Henry Mitchell House
• Keighley and Shipley – based in Keighley Townhall.

About Us

Bradford Children and Families Trust was established in April 2023 to bring a step change in the quality and delivery of Children’s Services across our district.

Our purpose is clear - to ensure that our promise to improve the lives of children and young people in Bradford becomes a reality. It’s a tough ask. It requires dedication, determination, and resilience – but under our Chief Executive, Senior Leadership team and an unswerving drive to deliver the best outcomes, we are confident that we will achieve our ambition. Our Ofsted monitoring visits over the past 18 months, evidence that we are on the right trajectory and that significant improvements have been made and are being embedded. This means that the children and families we come in to contact with are having a better experience with the right support being offered at the right time. We are not sitting on our laurels and know that there is still a lot of work to do but there is a solid commitment to getting this right.

Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. We cannot do this alone and have strong, collaborative working relationships with our partners. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive. Our workforce is unwavering in their pursuit to give the best possible services to those who need support.

We have invested in our services to ensure that we are the best we can be. We have and continue to invest in our Early Help services so that we are reaching as many people as possible who need support to prevent things escalating into statutory services; this includes the development of a Family Help Team who offer intensive support to families.

Families are the experts in their own lives and we need to listen to what they have to say; to that end, we have also invested in our voice and participation service to support children and families to have a voice in what happens next and our aspiration is that all our development is co-produced with those who need our support in their lives.

We are striving to ensure that we are a restorative and relational organisation and have been working with Leeds Relational Practice Centre for over 12 months, they will continue to work with us for the next 12 months, working with our leaders, managers and workforce so that we all have a shared understanding of what this means for children and families. We have invested in conferences and workshops led by Mark Finnis who is a renowned expert in this field.

Our ASYE academy is well established, and we have a high number of applicants who want to have the dedicated support the academy offers during the full 1 months of the ASYE programme; those who have gone through the academy have felt supported through dedicated practice educators, the learning and development offer and the experience of those delivering. We are committed to the ongoing development of all our workforce.

About the Role

You’ll know how to keep everyone in your team energised and focused on doing the right thing for the children of Bradford.

Managing a team of professional Social Workers and Community Resource Workers, you’ll help us achieve our aim of delivering outcomes for the children, young people, and families of Bradford. It’s about showing strong leadership, driving continuous improvement, and putting the needs of children first, always.

Here in Bradford, we lead from the front, and we know our most valuable resource is our staff, helping us to meet the needs of our communities. We have built a strong culture of listening to our staff and involving them to ensure every ch...

WELFARE MANAGER - ISS
JOB DESCRIPTION

Job Title: WELFARE MANAGER

Responsible  to: Course Director

Main Purpose:

•  To  Manage  and  have  overall  responsibility  for  the  pastoral  care  of  pupils  attending  Sedbergh
International  Summer  School, monitoring and managing conduct and behaviour  to ensure  a safe and
harmonious  environment  for all.

•  To act as the Deputy  Designated  Safeguarding Lead (DDSL)  for the summer  school, implementing

the ISS safeguarding policy to the benefit of all pupils  and staff.

•  To act as line manager to the Houseparent  and welfare teams, managing the boarding  element  of
the Summer  School and  liaising with the medical  team and  welfare team to ensure  that all pupils’
medical needs  are met, including  distributing  medication.

Course Dates: The course in 2026 will run for 4 weeks, and the Welfare Manager will arrive prior to the course
start  date.  If candidates  have  holidays,  weddings,  graduations  etc  booked,  they  must  mention  this  at  the
interview  stage. Time off for such events  cannot be guaranteed  otherwise.
The course  is run  on the Senior  School campus  (Sedbergh),  with  three London  trips  running  throughout  the
course. See breakdown  of dates below (subject  to change).

-
-
-

-
-

22nd June 2026:  Welfare Manager arrives  on-site
27th – 30th June: London trip
30th June  – 8th August:  Senior  School campus  at Sedbergh  (staff induction  begins  on 27th June  or 2nd
July, depending  on contract start date)
18th – 21st July: London trip
25th – 28th July: London trip

Summer  School roles are residential  and involve  variable  hours, including  evenings  and weekends.  Weekly
pay reflects both  active working hours  and periods  of standby/on-call  duty. Staff receive one full day off per
week and reasonable  daily rest periods.
The school cannot cover the cost of travelling to and from the school.

Roles and Responsibilities:

•  To  act  as  the  summer  school  Deputy  Designated  Safeguarding  Lead  (training  can  be  organised),
dealing  with  and  recording/reporting  all  safeguarding  concerns,  seeking  advice  from  the  Course
Director and/or main  school’s DSL where  necessary.

•  To take full responsibility  for the overall safeguarding, safety, welfare and behaviour,  including
discipline,  of all staff and pupils  during  their stay, ensuring  that rules are  always abided  by and
according to the Staff and Pupil  Handbooks.
In conjunction  with the Operations  Director, to ensure  that all necessary steps  are taken to
minimise  risk, e.g. risk assessments  are carried out, acted on and regularly reviewed,  fire drills  are
carried out regularly  in all communal  areas and First Aid  is always available.

•

•  To professionally  line manage the House Parents, overseeing  and managing all pastoral aspects of
Sedbergh  ISS, ensuring  they  adhere  to school policies and expectations throughout  the course.
•  To ensure  that all Boarding Houses are run  safely and all necessary  procedures  and protocols are

carried out effectively.

•  To establish  a positive, welcoming and supportive  atmosphere  throughout  ISS for staff and pupils

alike.

•  To attend daily  Senior Leadership  Team meetings  and report  regularly to the Course  Director.
•  To meet daily with pastoral staff ensuring  minutes  are taken and  appropriately  stored.
•  To visit all Houses  on a regular basis.
•  To take lead responsibility  to ensure  staff are always sensitive  to the welfare of pupils  for whom

they are responsible.

•  To support  the Course Director and Operations  Director to ensure  all GDPR protocols are met

throughout  the programme.

•  To carry out end  of course appraisals  for the Welfare Team (House Parents  and Assistant  House

Parents).

•  To ensure  relevant  pupil/staff  welfare information  and guidance is displayed  on notice boards.
•  To be in daily contact with the Course Director and liaise with parents  and agents in an efficient and

polite manner  as required.

•  To deal with any complaints  or grievances from staff, pupils,  parents, or agents in a calm and

efficient manner.

•  To notify the Course Director of all incidents,  grievances  and accidents and make sure  they are

logged within  the appropriate,  stipulated  time frame.

•  To ensure  pupils  are adequately  supervised  according to established  criteria.
•  On an agreed rota basis, to be in possession  of the emergency  phone  out of office hours and during

the night.

•  To ensure  new arrivals, including  accompanying  parents,  are made to feel welcome and well looked

•

after.
In conjunction  with the Course Director, ensure  Group  Leaders are welcomed, briefed  and aware of
and abide  by ISS School rules and  safeguarding legislation as it pertains  to them.
•  To contribute  to an end of summer  report  including  learnings  and recommendations.
•

In conjunction  with the Course Director and Operations  ...