Youth Adventure Trust
Challenge Events Manager
 Job Pack

Date: 12th January 2026

Prepared by: Louise Balaam, Director of Fundraising
Email: louise@youthadventuretrust.org.uk  Tel: 07904 037525

Summary

Home-based with easy access to South West

Events Fundraising Officer

Challenge Events Manager

Title:
Reports To:   Corporate Partnerships Manager
Reports:
Location:
Contract:
Salary:
Hours:
Holiday:
Application:   Application Form
Closing Date:  Sunday 8th February 2026 at 23:59

25 days plus public holidays

Permanent, full time

£28,000 - £30,000

35 hours per week, flexi-time available

The Role

If you are passionate about the outdoors, have a "roll up your sleeves" attitude and are looking for a
role where your event management skills will make a lasting impact on young lives, then this is the
job for you. We’re seeking a dynamic individual who can lead our exciting portfolio of outdoor
challenge events and help us take our fundraising to the next level.

Our outdoor challenge events are a vital source of funding for the charity, and the relationships we
build with our participants and corporate partners are more important than ever. This is where you
come in.

As our Challenge Events Manager, you'll be the driving force behind our exciting challenge events
portfolio.  You'll work on bespoke corporate team-building challenges, high-energy industry
networking events like the Hike Bike Paddle for the sports and outdoor sector and the Housebuilders
Challenge, and our popular open events like the Wiltshire 3 Peaks Challenge and the Somerset Cycle.

Challenge events not only enable people to raise amazing sums for the charity, but are also a
fantastic way to engage supporters with our work, giving them the opportunity to step outside their
comfort zones, embrace the outdoors and achieve things they never thought possible - similar to
our work with the young people on our programmes.

The Challenge Events Manager role is a varied position which would be perfect for somebody who
has event management experience. You will be responsible for the full event cycle, from the initial
planning, participant recruitment and stewardship to on the day event delivery and post event
follow ups. You will be somebody who can spot opportunities, take on a project and run with it.
You’ll be an excellent communicator, happy to pick up the phone to chat to event participants,
deliver pre-event webinars or create engaging participant emails. You’re self-motivated, well
organised, able to multi-task, a strong administrator, a fantastic team player, have excellent
2

interpersonal skills and enjoy being outdoors.  You should also have some fundraising experience,
ideally in a paid capacity but in a voluntary capacity would also be considered.

You'll work closely with the Corporate Partnership Manager, who is highly experienced in delivering
our challenge events, but needs time to develop new corporate partnerships which is why we have
created this new role. You'll also line-manage our Events Fundraising Officer who plays a key support
role on the events.  You must live in or near the South West as there will be a semi-regular
requirement to attend in person staff meetings, visit programmes and join event planning sessions.

About You

You’re a people-person, self-motivated and highly organised. You are as comfortable managing a
budget and a CRM database as you are standing on a mountain side in your waterproofs! You’ll
have:

●  Event Expertise: A proven track record in delivering successful fundraising or challenge

events.

●  Fundraising Experience: You might be an existing fundraiser or somebody who has taken on

fundraising activities in a voluntary capacity. You will need to be able to relate to the
challenge participants and guide them on how to reach their fundraising targets.

●  Agility: The ability to think on your feet and adapt plans dynamically when situations change

on the ground.

●  Leadership Skills: Experience managing staff or volunteers and the ability to motivate a team.
●  A Passion for Adventure: A genuine love for the outdoors, comfortable in wellies and

waterproofs with an understanding of 'the power of the outdoors'.

The Charity

At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from
Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We
work with them to build resilience, develop confidence and learn skills that will last a lifetime,
helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from
our staff and volunteers ensures young people receive the maximum benefit from our long-term
intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All
our services are provided completely free of charge to the young people who are nominated by
schools and other youth organisations to take part.

We’re proud to offer our programmes complet...

Salary £14,472.40 per annum (£12.37 per hour), 22.5 hours per week.

Every Friday, Saturday and Sunday, flexibility if hours need to change to cover other days.

Based at LOROS Spiral Scratch, Queens Road, LE2 1TT

No two days are the same in Charity retail and we are looking for those who are committed to making a real difference. Working in the LOROS Spiral Scratch shop is a fast-paced environment, managing multiple real-time responsibilities whilst making effective decisions.

The successful applicant will have an excellent knowledge and understanding of music, ideally coupled with experience of handling vinyl and CDs to effectively assess and discern their value. Technical proficiency and experience of working with stereo equipment and musical instruments is highly desirable.

You will need to have experience of delivering excellent customer service. People management skills are essential, as you will be supporting the Shop Manager to lead your team of staff and volunteers. The role is very active and you will need to be able to lift and sort donations throughout the day.

You will be maximising profits to meet the targets and ensuing all customers receive an outstanding shopping experience. You will be supported by the Shop Manager and your Area Manager

Closing Date:         27th January 2026

Interested?  For an application pack please email HR@loros.co.uk and send your completed application forms or CV’s with personal statement to HR@loros.co.uk

Privacy Notice

I understand that LOROS will hold and process personal data about me. This information is collected for the purposes of the recruitment and selection process and where necessary, for the conduct of LOROS business. I understand that some of the personal details LOROS will hold about me may be classed as sensitive (such as medical information). I understand that LOROS will not disclose any of my personal information to third parties unless required to do so by law or to meet a statutory obligation, or I have consented to that sharing where necessary. All details will be held securely during the period of time that you are employed at LOROS and for six (6) years after ceasing your employment at which time the records will be destroyed. LOROS is subject to the Data Protection Act 2018 and all applicable law about the processing of personal data and privacy; and will process personal data in accordance with all relevant legislation. I understand that if I am not successful in my application any application document will be kept on file for six (6) months following my application being received; at which point it will be destroyed. *For more information on your rights and what we do with your information, view the LOROS Privacy policy.

Post 1 : 37.5 hours per week
Post 2 : 30 hours per week

Full time salary : £28,939.00 (£14.84 per hour)

Closes 21 January 2026

Closing date: 21st January 2026

LOROS, Groby Road, Leicester LE3 9QE

• Home
• Job Details

• Location:Oxfam Shop - Newcastle upon Tyne - Percy Street
• Workplace Type:On-site
• Hours:18 hours per week
• Salary:£11,971 per annum
• Job Family:Retail
• Division:Retail (Engagement)
• Grade:E
• Job Type:Open ended
• Country:United Kingdom

About Us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Oxfam Purpose

To work with others to overcome poverty and suffering 

Trading Purpose

To make as much money as possible to overcome poverty and suffering

About our Oxfam Shops

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

The Role of our Deputy Shop Managers

Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.

Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Please be aware we will be reviewing applications and offering interviews on an ongoing basis for this role, hence we have no listed a deadline for the vacancy.  We would therefore encourage you to apply as early as possible to avoid disappointment.

Our Values and Commitment to Safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Key Skills and Competencies required

• Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
• Some commercial awareness with ability to support effective retail processes and strong merchandising
• Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
• Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
• Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter expl...

• Location
• Hybrid/London
• Contract Type
• Fixed Term Contract
• Apply by
• 07-Jan-2026
• Salary range
• £59,885.00 - £66,188.00
• Job Category
• CRM
• Working pattern
• 5 days per week
• Weekly Hours
• 35 hours

Age UK is committed to helping older people live better every day. To support this mission, we’re transforming the Age UK Network with a modern CRM approach, centred on Salesforce. We are hiring a National Manager, CRM Systems on an 18 month fixed-term basis to oversee this programme. 

As National Manager, CRM Systems, you will lead and manage a team delivering Salesforce solutions across the Age UK Network. You will oversee the day-to-day management of the platform while developing long-term strategic plans for governance, improvement, and adoption. This role involves driving implementation projects with Network Partners, ensuring successful onboarding and continuous improvement, and acting as product owner to manage the Salesforce roadmap, sprint planning, and quality assurance.

You will deliver training and engagement sessions to maximise user adoption and impact, manage external suppliers, and ensure robust support functions for the platform. A key part of the role is enabling effective data capture and reporting to demonstrate impact for older people.

This is a senior leadership position for someone with strong experience in CRM systems, preferably Salesforce, combined with expertise in project and product management and team leadership. You will bring technical understanding and strategic vision to deliver real change across the Age UK Network.

For a more extensive list of responsibilities, please review the job description below. 

Age UK internal grade – 4LT

The below competencies will be assessed at the indicated stage of the recruitment process: 

Experience of managing a Salesforce solution, including managing a team of certified Salesforce colleagues to continually deliver, improve and implement a Salesforce solution. A, I

A substantial and successful track record of programme and project management delivering at all stages, in particular case, contact & rostering system implementation health/care/voluntary sector environment. A, I

Experience of working with operational and service delivery teams to gather, assess and validate requirements, and establishing set processes across a team. A, I

Experience of managing day to day relationships with key suppliers, maintaining operational delivery. A, I

Experience of multi-year roadmap planning for CRM solutions, developing strategic and operational plans to deliver against the requirements of the organisation. A, I

Experience of working in a fast paced, complex environment, working collaboratively with a diverse range of senior stakeholders and managing cross divisional/organisational input. A, I

Experience of establishing, managing and continually improving governance processes in relation to CRM solutions. A, I

Experience of the provision of a range of services or projects for older people in a not for profit organisation or other relevant context.  A

Expert knowledge of Salesforce, specifically the Non-Profit Cloud, Service Cloud and Field Service.  Certified Salesforce Administrator. A, I

Understanding of the role CRM systems play in enabling the delivery of services for older people, and enabling the wider operations of small to medium sized charities. A, I

Exceptional communication, negotiation, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. I

Excellent analytical, problem-solving, and decision-making skills, with the ability to understand and interpret complex information and make evidence led recommendations. I

Understanding of the role the voluntary sector plays in the provision of services for older people, within the wider health and social care landscape. A

Understanding of data protection general principles, and processes, including an understanding of the DPIA and how legal agreements may be established to support effective data sharing. A

Ability to deliver to deadlines within a fast paced environment, and able to prioritise capacity across multiple demands, requirements and stakeholders. I

Ability to easily communicate complex information to a variety of audiences and stakeholders at all levels. I

• Competitive salary, 26 days annual leave + bank ho...

WELFARE MANAGER - ISS

PERSON SPECIFICATION

Qualifications/Attainment

Essential

Desirable

Evidence of vocational training obtained in an education/childcare
or counselling setting

HSE recognised First Aid Certificate

Full UK Driving Licence

X

X

X

Level 3 Safeguarding Training (can be obtained after recruitment)

An appropriate Degree in Education, Psychology or Social Work

X

X

Experience/Knowledge

Essential

Desirable

A  minimum  of  2  years  of  experience  working  with  children  in  a
professional capacity and in a similar setting

Proven experience in a Pastoral or Welfare role

Demonstrated understanding of health and safety and safeguarding

Knowledge  of  safe  storage  and  distribution  of  medication,  including
controlled substances.
Previous summer school and/or boarding school experience

X

X

X

Experience of working with international pupils

X

X

X

Skills/Abilities

Essential

Desirable

Trustworthy, compassionate and approachable

Ability to lead, supervise and engage staff and pupils alike

Excellent communication, time management and organisational skills

A flexible attitude and ability to work under pressure

Experience leading or managing a team

Ability to speak other languages

X

X

X

X

X

X

Head Office

Operations Manager - Wellbeing

Operations Manager - Wellbeing

Tunbridge Wells | Gym | Permanent | Full Time

40 hours per week

Up to £32,000 per annum

Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success, and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Fitness & Wellbeing Club and help us build a healthier nation?

As an Operations Manager at our Tunbridge Wells Gym, you’ll bring an operational background in the leisure or hospitality industry. You’re a National Pool Lifeguard Qualified Assessor with a track record in managing performance, improving potential and leading teams. Ideally, you hold a health and safety qualification.

As an Operations Manager, you will:

• Ensure we meet health and safety legislation, and internal audit requirements

• Support the General Manager with technical support and guidance

• Continually improve site standards

• Embed a sales mentality into the duty management and reception teams

• Nurture our teams’ confidence and pride to help them promote our services to members

• Recruit and develop the colleagues that will help us deliver our quality and commercial goals

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or...

Join the family

Job Pack:
Box Office Supervisor

“The team at the

theatre are organised,
professional, and very
welcoming. We felt at

home.”

“I can’t imagine our

community without Theatre
Royal Winchester, the
extraordinary Hat Fair or

Playmakers.”

Hello and welcome

We are delighted you are interested in coming to work with us
at Play to the Crowd.

We are a fantastic arts and education charity based in Winchester, Hampshire, with a friendly,
committed core team of about 25 people with a further 25 or so in the broader casual team as
well as many volunteers.

People say they love working with us because they feel part of a family and everyone pulls
together in a supportive environment to make wonderful, memorable experiences for our
audiences and participants.

Contents

•  About this role

•  What you will do

•  What you will bring

•  Other stuff and how to apply

•  About Us

•  Our Vision and Values

•  Our Personality

About this role

This is a part-time, permanent position (20 hours per week) with a salary scale of £23,793 -
£26,227 (pro rata) depending on experience.

The Box Office Supervisor is a key new role within the Communications and Development Team
managing the day to day operations of the charity’s Box Office. This will include working with the
wider Communications team to increase ticket income, develop group sales, maximise
fundraising opportunities and upsell merchandise and packages. The role supports the Box
Office and Data Insights Manager, acting as their deputy when required.

The Box Office Supervisor plays a vital role in communicating with our customers, developing
new audiences as well as helping to create an excellent audience experience.

This role may be required to work both daytimes and evenings. The role will primarily be based
on the Box Office counter but will involve working in the office as well.

What you will do

Sales and Communication

•  Provide and ensure excellent levels of customer service across the team

•  Sell tickets and upsell merchandise, refreshment packages and gift vouchers - whether in

person or by telephone for all of Play to the Crowd’s activities

•  Assist with all ticket queries from customers, staff and visiting companies, contacting ticket

holders with any changes in the performance schedule

•  Open and close Box Office, ensuring takings are counted and placed in the safe

•  Ensure the security of the Box Office is maintained at all times

•  Manage ticket agent allocations efficiently

•  Set up sales reports for visiting companies and prepare reports for other purposes as

required, manage company holds

•  Help to ensure customer records are accurate, regularly de-duping and checking new

accounts

•  Together with the Box Office and Data Insights Manager, manage key external

relationships with group and school bookers ensuring timely, warm communications and
prompt payment

•  Work with the wider Communications Team to sure all listing sites are up to date with the

current programme and assist with postal mailings as and when required

•  Help distribute print to key points around the city centre

Preparing for incoming audience prior to performance

•  Ensure that the seats from any sold wheelchair positions have been removed by the

Technical team

•  Be the initial point of contact to welcome ticket holders to the building, distribute any

COBO tickets and be responsible for any ticketing queries

•  Distribute hearing loop headsets and assist the Duty Manager with any other tasks

required

glorious theatrical opportunities
and experiences that enrich

“Play to the Crowd offers
us all.”

What you will do

Audience Experience

•  Act as the main information and reception point for the venue, ensuring a professional,

customer focused welcome for all visitors including professional companies, hirers and the
general public

•  Actively engage with the charity’s customers and provide the best level of customer

service at every point in the customer journey

•  Deal with any customer service issues that may occur either in person, on the phone, via

email, or via the post show questionnaire in a professional, on brand manner

•  Report feedback – both positive and negative – to the Box Office and Data Insights
Manager, or relevant team member, to help Play to the Crowd improve our service,
systems & offer

•  Champion our accessibility, and help to improve our offer for those with access

requirements

•  Work as part of a team to constantly improve the Front of House environment, audience

experience and to champion the organisation’s values

•  Ensure lost property is correctly logged, stored and removed after a suitable time

Fundraising

•  Maintain excellent knowledge of the charity’s Memberships and other fundraising
opportunities, proactively encouraging donations and Memberships sign ups

•  Support the Fundraising Manager in the administration of the Membership schemes,

benefits and events

•  Ensure gif...

Search and applyJob description

Job description

• City:Sidcup
• Vacancy type:Full Time
• Salary:£43,000
• Salary To:£44,000
• Rate:per annum
• Plus:benefits
• Closing Date:29 January 2026

Group Transactions Manager (6031)

Group Transactions Manager - Be a part of an organisation making a difference!

Location: Hybrid with office base in Sidcup, Kent

Hours: Permanent, Full time – 37 hours per week

Salary: £43,000 - £44,000 per annum

Are you looking to lead a critical finance function and make a real impact? We’re looking for a Group Transactions Manager to play a key role in shaping the future of our finance function.

About the Role

We are seeking a Group Transactions Manager to lead our transactional finance teams and ensure seamless delivery of payments, billing, and cash collection across the organisation. This pivotal role will focus on leading and managing high-performing, efficient teams and processes that support our financial operations. You’ll be the driving force behind our Sales Ledger, Purchase Ledger, and Payroll teams.

This isn’t just about managing numbers—it’s about leading people, improving processes, and building strong relationships across the organisation. You’ll play a key role in cashflow management, payroll operations, and financial reporting.

About Us

At Avenues Group, we are a values-driven organisation who believe in creating opportunities for disabled and autistic people to live the life they choose. When you join us, you become part of a community that cares deeply about making a positive difference—not just for the people we support, but for every member of our team.

What we’re looking for

• Qualified Accountant (CIMA/ACCA) with at least 2 years in a senior accounting role.
• Proven experience leading transactional teams and managing payroll in a large organisation.
• Expertise in cashflow management, reconciliations, and process redesign.
• Experience of redesign and change management within teams.
• Strong leadership, communication, and problem-solving skills.
• Advanced Excel skills and familiarity with accounting systems.

For more information on the role and what we are looking for, please see the attached role profile.

Why Join Us?

As we prepare to launch our new organisational strategy in April 2026, this is an exciting opportunity to play a key role in shaping the future of our finance function.

We offer flexible working, meaningful perks that value your time, energy and wellbeing, and the chance to be part of something that truly changes lives. Plus, we offer ongoing professional development to help you grow and thrive in your career.

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

Ready to make a difference?

If you’re excited by the idea of using your expertise to help shape the future of social care and our organisation, we’d love to hear from you.

Apply now and help shape the future of our financial operations.

For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch.

We may close the advert earlier than stated if we experience a high level of applications.

27.5 hours per week (7.00-9.00 a.m. and 2.30-6.00 pm every weekday during term time, and between 8.30 am-4.00 pm during school holidays - £13.72 per hour

The Directors of St Francis Youth and Community Centre are appointing a Deputy Manager to support the K@Boom Manager in ensuring the safe, effective and stimulating running of the K@Boom Out of School Club and Holiday Club. To deputise for the K@Boom Manager in their absence.

Candidates interested in this post are encouraged to make contact with us prior to submitting an application.

For an application form or copy of the Job Description/Person Specification, please contact Carol Glynn at parishadmin@stfrancisbournville.co.uk

Application deadline: 28/1/2026 at 5.00 p.m.

Interviews: 11/2/2026

The Directors of St Francis Youth and Community Centre welcomes applications from any individuals who feel that they meet the person specification for this post. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

All post holders are expected to share this commitment. All appointments to roles undertaking regulated activity are subject to pre-appointment checks, including references and a satisfactory Enhanced DBS Check.

Description

Head of Program Management

Contract: 12 Month Fixed-term contract, Maternity cover, Full-time

Location: Canada, Remote - Preference will be given to candidates in the Eastern Time Zone. Candidates must be based in Canada and legally able to work in Canada.

Salary: CAD 80,000 - CAD 90,000 per year with excellent benefits, depending on candidate experience

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the role:

Reporting to the Director, International Programs and working closely with the IP team, WaterAid Country Program and Regional staff, as well as other WA member colleagues, the Head of Program Management (HPM) will play an integral role in providing leadership, strategic guidance and oversight of WAC’s portfolio of programs. The HPM will also engage across all WaterAid Canada (WAC) departments to ensure effective donor compliance and to integrate program knowledge as part of joint departmental initiatives.

The HPM will lead and/or provide oversight on all aspects of WAC’s donor compliance requirements for assigned projects. The HPM will lead the participating WA Country Program teams and partners through all phases of the project cycle, building country program staff capacity where requierd. The HPM will provide excellence in donor compliance, program and financial management, monitoring and evaluation (M&E) and partnership management. The HPM will also support business development initiatives by providing strategic and programmatic insight into concept design and will act as the Director, International Program’s deputy during periods of absence or travel. The HPM will travel as needed to CP locations as part of monitoring and program support activities as well as to Ottawa to participate in organization-wide and partnership meetings.

• Provide leadership, strategic guidance and oversight for assigned projects:This includes leading in all aspects of the project cycle, to ensure project start-up, implementation and close-out are in line with WaterAid quality principles and standards, donor guidelines, and industry best practices.
• Donor compliance, reporting and budgeting: Ensure all assigned programs are in compliance with donor requirements and support other IP staff with donor compliance on non-assigned grants. Lead in the preparation and/or review of WAC baseline and end-line reports, periodic narrative and financial reports, proposals, workplans and budgets within the required formats. Ensure internal sign-off as necessary.
• Agreement preparation and review: The HPM will take a lead role in the development and review of partnership teaming agreements as part of program implementation and WA member-to-member (M2M) agreements which set out the roles and responsibilities and partnership parameters between WA members engaged on specific programs. In some instances, the HPM will be required to ensure that agreements assigned to other IP colleagues are adequately reviewed and completed to a satisfactory level.
• Technical advisor collaboration: Ensure that all programs within the IP portfolio receive sufficient technical expertise from various WA federation technical advisors, including seeking input as needed, following up on recommendations and using their expertise to pursue program quality.
• Lead the development of project learning: Identify opportunities for continuous learning, to improve the quality of programming and in line with WaterAid’s Planning, Monitoring, Evaluation and Reporting (PMER) guidelines. The HPM will work with the M&E teams in each Country Program and partners, to promote adapted accountability systems which feed into programmatic learning.
• Monitoring & Evaluation (M&E): Ensure that fully functional M&E systems are in place and aligned with donor requirements for all assigned grants while supporting other grants within WA’s portfolio as needed. The HPM will collate, analyse and eva...

Join Wonderseekers, the Charity behind Winchester Science Centre as our Visitor Operations Manager and help inspire the next generation of science lovers!

Job details

Work Pattern: 37.5 hours per week. Worked across 5 in 7 days on a rota basis but will include frequent weekend shifts, bank holidays, and evenings. We are open to discussing flexible working

Salary: £30,000-£33,000 (37.5 hours per week, 1 FTE). Salary pro-rata'd depending on agreed hours.

Contract: Permanent

Line manager: Head of Visitor Operations

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location: Usually Winchester Science Centre with occasional working required at Wonderseekers HQ, Eastleigh. Onsite presence is essential for the majority of this role.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Closing Date: Wednesday 28th January 2026 Please note, we’ll accept applications until the closing date, but we may start interviewing earlier - so we encourage you to apply as soon as possible.

Interviews:

Our interview process is designed to be relaxed and informative, and will include an in-person interview, tour and a brief task. Depending on the number of applicants, we may also arrange an informal Teams call prior to meeting in person. We look forward to getting to know candidates through a two-way process, so you’ll have plenty of opportunities to learn about us and what it’s like to work at Wonderseekers.

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

To lead the delivery of a high-quality, customer-focused and commercially sustainable experience for all visitors, guests and users of Winchester Science Centre. From ticket purchase to departure, the Visitor Operations Manager ensures that every touchpoint is welcoming, accessible, efficient and inspiring, supporting Wonderseekers’ charitable mission to spark curiosity in science and nature.

The role combines operational leadership, team management, customer service excellence, and responsibility for ticketing systems, visitor reporting and insight. As part of the Commercial Operations team, the Visitor Operations Manager plays a key role in ensuring that the Science Centre is data-led in understanding and improving the visitor journey across all activity on site — from general admission days to special events and experiences.

Key Responsibilities

• Act as part of the Duty Manager team, taking lead responsibility for operational delivery of all activity on site (general admission, schools, groups, planetarium shows, special events, private hires and evening programmes) including troubleshooting incidents, complaints, accidents and emergencies.
• Ensure the site is always clean, safe, accessible and well-presented, working closely with Estates and external contractors as needed.
• Lead daily operational briefings and deploy staff dynamically in response to visitor demand, events and challenges.
• Maintain up-to-date knowledge of the Science Centre’s offer, ensuring staff and visitors receive accurate information and a seamless experience.
• Monitor and uphold visitor experience standards, resolve escalated complaints, and role-model excellent customer care that is inclusive and accessible.
• Take lead responsibility for the ticketing system, including event set-up, pricing, allocations, memberships, group bookings a...

December 2025

Visitor Operations Manager

Application deadline: Monday 26 January 2026, 9:00am

Join us as Visitor Operations Manager and lead the day-to-day operations at
Wordsworth Grasmere, our world-class visitor destination in the Lake District. You
will manage a dedicated team across all visitor operations – including the
popular Café and Shop – ensuring exceptional experiences for every visitor whilst
driving strong commercial performance.

Background

The Wordsworth Trust has celebrated the life and work of William Wordsworth
since 1891, bringing poetry, people and place together in a unique way – nowhere
else can so much of a great writer’s original work still be seen in the place where
it was both written and largely inspired.  Through exhibitions, events, and our
work with schools, universities, families and communities, we fulfil Wordsworth’s
own wish for his poetry to ‘live and do good’ bringing history to life and making it
accessible to all.

Following a £6.5 million transformation, Wordsworth Grasmere now features the
historic Dove Cottage, a state-of-the-art Museum, a thriving Shop, and a
welcoming Café. As an Arts Council-funded National Portfolio Organisation and
an Accredited Museum, we offer outstanding experiences to visitors from around

the world.  This is a busy, hands-on role with significant onsite management
responsibility in an exceptional and unique workplace.

We are committed to addressing the imbalance of equality in the cultural sector.
We particularly welcome applications from candidates who are under-
represented within the sector, including by ethnicity, disability, and socio-
economic background.

Job Details

Job title:

Visitor Operations Manager

Reporting to:

Head of Visitor Experience

Responsible for:

Deputy Visitor Experience Manager

Visitor Experience Supervisor/s
Visitor Experience Assistants
Trainees

Organisation:

The Wordsworth Trust

Location:

  Wordsworth Grasmere, Dove Cottage, Grasmere

Term:

Hours:

Permanent, full-time

37.5 hours per week, 5 days over 7.  Shifts are 7.5 hours,
usually between 9am and 5.30pm.  You may also be required
to work the occasional evening for events.

Salary:

£33,000

Job Purpose

To be responsible for the delivery of an exceptionally high-quality visitor
experience for all our visitors, reflecting our role as an international visitor
destination and an Arts Council-funded National Portfolio Organisation.

The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the
Museum, the Shop, the Café, venue hire and estate-wide activities and events. As
Visitor Operations Manager, you will have independence and authority for day-
to-day operational decision-making across the site and will act as a Duty
Manager.

You will also take responsibility for evaluating the experience of all visitors to the
organisation, working with colleagues to ensure every visitor has the highest
quality encounter with Wordsworth Grasmere.

Key Responsibilities

Strategic Audience Development and Growth

•  Contribute to long-term strategies to grow and diversify audiences in line

with the Wordsworth Trust’s vision

•  Collaborative with the Head of Visitor Experience and Marketing to identify

trends and engagement opportunities

•  Support innovative programming and interpretation to attract new audiences

and deepen engagement with existing visitors

•  Assist in developing digital initiatives, including virtual experiences and

interactive resources

•  Champion inclusivity and accessibility, working with the Access & Inclusion

Group, external advisors and user groups

•  Monitor audience KPIs and provide insights for organisational planning and

funding applications

•  Ensure GDPR compliance in all aspects of visitor data collection and CRM

management

Visitor Operations

•  Delivery a high-quality and professional experience for all visitors, including

FIT, group and specialist bookings

•  Lead an exceptional service culture within the Visitor Experience Team

•  Manage staff deployment across all visitor operations and prepare master,

weekly and daily rotas to optimise resources

•  Collaborate across departments to ensure exhibitions, events, and activities

meet the highest standards

•  Drive admissions, Café, and Shop sales in partnership with Marketing,

achieving and exceeding financial targets, including Gift Aid on admissions

•  Coordinate seasonal decorations and site presentation for exhibitions and
events, ensuring alignment with brand standards and visitor expectations

•  Oversee the online visitor journey, including ticketing, booking systems, and

CRM integration

•  Collect and analyse visitor feedback using tools such as Illuminate; implement

improvements where needed

•  Ensure that all complaints are received, handled and/or forwarded as

necessary in line with the Wordsworth Trust’s Feedback Policy

•  Recruit, train, and develop the Visitor Experience Team, fostering a dynamic

and positiv...

Retail Assistant Manager (West Ealing)

• locations
• West Ealing Shop
• London

• time type
• Part time

• posted on
• Posted Yesterday

• time left to apply
• End Date: February 2, 2026 (11 days left to apply)

• job requisition id
• R032647

Endless pre-loved items. A talented team. One clear purpose.   

Retail Assistant Manager 

£25,591 - £29,068 plus benefits

Reports to: Shop manager 

Department: ​Trading​ 

Contract: Permanent 

Working hours: Part time 22.5 hours per week 

Location: West Ealing shop

Closing date: 1st February 23:55 ​This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found​ 

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. 

​​At Cancer Research UK, we exist to beat cancer.​ 

​​We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you. ​

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing? 

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.

• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.

• Leading by example and providing excellent customer and supporter service.

• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.

• Creating relationships with your local community and Cancer Research UK colleagues.

• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.

• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

• Deputising for the shop manager in their absence.

• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for? 

• A working knowledge of what makes great customer service.

• Experience of working in a lively and vibrant environment.

• Adaptability in changing situations, including being able to work effectively independently.

• Commercial awareness.

• The ability to create relationships and communicate well.

• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain? 

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to tech...