Academic and Student Support Officer

Administrative

Full-time, permanent

£30,378 to 35,608 plus £1,730 Oxford weighting

35 hours per week

Deadline: Tuesday 17 February 2026

We’re looking for an organised, approachable and student-focused Academic and Student Support Officer to join our Academic Office at St Antony’s College. This is a full-time role (35 hours per week), with a salary of £30,378 to 35,608 gross per year plus an annual Oxford weighting allowance of £1,730.

Reporting to the Academic Services Manager, you will play a key role in supporting students throughout their time at the College and ensuring the smooth delivery of academic and examination-related administration.

About the role

The Academic and Student Support Officer provides high-quality administrative support to current students and works closely with colleagues across the College and the University. You will be an important point of contact for students, offering clear guidance, excellent customer service and well-judged support.

The role sits within the Academic Office, which supports students across the full student lifecycle, from admissions and pre-arrival communication through to graduation. You will work as part of a small, friendly and busy team, liaising closely with academic leads and other key College teams. The role is based on site at the College.

Your work will include:

Student administration

• Acting as the first point of contact for taught-course students, responding to enquiries about academic progression and student status
• Managing on-course processes such as progression, suspensions, withdrawals and returns to study
• Maintaining accurate student records, ensuring data integrity and GDPR compliance
• Preparing standard documentation, including status letters, transcripts and enrolment certificates
• Supporting induction and enrolment for new students and helping maintain accurate student records and lists
• Assisting with hardship funds and College grants, and escalating welfare or academic concerns when appropriate
• Organising termly student events and preparing the weekly student newsletter

Examinations support and administration

• Coordinating examination processes in line with College and University regulations
• Monitoring academic progress and proactively identifying issues
• Arranging reasonable adjustments and alternative exam arrangements for students with disabilities
• Processing applications for extensions, mitigating circumstances and academic adjustments
• Supporting examinations held in College, including exam set-up, invigilation coordination and paper handling
• Updating examination records and relevant College webpages

Graduation and Academic Office coordination

• Managing graduation administration, including registration on the student system and liaison with the University
• Organising College graduation ceremonies and acting as the attending College Officer on the day
• Maintaining the graduation section of the College website
• Supporting Academic Office projects, initiatives and peak-period activity across the student lifecycle

Some evening or weekend work will be required at key points in the academic year, including graduation ceremonies.

What we’re looking for

Essential

• Proven administrative experience with a strong commitment to excellent customer service
• Clear and confident communication skills, both written and verbal
• Strong attention to detail and the ability to work accurately
• Good numeracy and strong IT skills, with confidence using office systems and learning new applications
• Ability to prioritise competing demands, plan work effectively and remain calm under pressure
• Sound judgement and the ability to use initiative when dealing with queries or complex cases
• Awareness of data protection and GDPR requirements
• Tact, discretion and professionalism when handling confidential matters
• A collaborative, hands-on approach and willingness to support colleagues as part of a small team
• Flexibility and a cooperative attitude, including willingness to work occasional evenings or weekends

Desirable

Programme Manager – Schools, WASH and Solar

(Madagascar based)

We  are  excited  to  offer  an  excellent  opportunity  for  a  development professional with 2-5 years of
experience  in  programme  and  team  management,  grant  writing,  reporting  and  evaluation  to  join
SEED Madagascar as our Programme Manager.

SEED Madagascar is a UK-based charity dedicated to creating long-term, sustainable change in
partnership with communities in the southeast of Madagascar. We integrate high-quality community
health, WASH (Water, Sanitation, and Hygiene), education, rural livelihoods and conservation
programmes, while contributing to international best practices through research and publications.

In this role, you will be at the heart of our mission, coordinating and managing our Schools, WASH
and Solar programmes on the ground in Madagascar. You will be responsible for securing funding,
expanding our network of partners and maximizing the impact of our work both locally and
internationally.

This position is ideal for someone with a background in international development who is ready to
step into a leadership role, managing a small team and a portfolio of impactful projects. Strong grant
writing skills, experience in WASH, education, or solar energy, and fluency in English and an B2-C2
level in French are essential. We are looking for candidates who meet these criteria and are eager to
contribute to the growth and success of our programmes in Madagascar.

Location: Fort Dauphin, Anosy Region, Madagascar

Contract minimum duration: 2 years

Probationary period: 3 months

Terms  and  conditions: Local salary plus contributions of up to £1,200 for a return flight to post and
£650 contribution to insurance

Duties and Responsibilities

 Programme Development

1.  Work  closely  with  both  national  and  international  staff to design Schools, WASH and Solar

projects that address local needs and align with SEED Madagascar’s strategic goals.

2.  Ensure that project designs incorporate past learning, international best practices, contextual

challenges, and government priorities.

3.  Oversee the development of project frameworks, such as Log Frames and Theory of Change,
ensuring they accurately reflect community needs while also being compelling and attractive
to donors.

4.  Support  the  team  in  conducting  research  on  national  and  international  development  best
practices,  as  well  as  identifying  funding  opportunities  for  the  Schools,  WASH  and  Solar
programmes.

5.  Build  and  nurture  networks  and  partnerships  across  the  Schools,  WASH  and  Solar

programmes to enhance the impact of SEED Madagascar’s work in these areas.

6.  Represent SEED Madagascar at external meetings with other agencies, donors and partners
both  in  Madagascar  and  the  UK,  advocating  for  our  work  and  fostering  collaborative
relationships.

Programme Management

7.  Provide  timely  updates  to  the  Programme  Funding  Coordinator  of  project  activities  and
support them to communicate any changes in project activities to donors when necessary
8.  Ensure the high standard of all project documents submitted to donors to secure the ongoing

funding of SEED’s projects

9.  Oversee  effective  systems  for  monitoring  project  progress  against  activity  plans,  working
with project teams to ensure objectives are met and using learning from ongoing evaluation
to inform the development of projects

10. Conduct  fieldwork  and  monitoring  visits  to  project  sites  when  appropriate  and  ensure

observations are fed back into ongoing project design

Team Management

11. Recruit,  support,  and  manage  a  team  of  Programme  Interns,  Officers,  and  Specialists,

providing regular reviews and professional development opportunities.

12. Delegate  tasks  effectively  and  ensuring  that  team  members are aligned with departmental

objectives, reporting deadlines and SEED’s organisational values and strategy.

13. Foster  essential  collaboration  and  learning  between  national  and  international  teams.
Provide support to bridge any gaps in understanding and priorities, ensuring effective project
development and implementation.

14. Offer pastoral care, guidance, and act as a role model for a team of early-career professionals
living  and  working  in-country,  supporting  both  their  professional  growth  and  personal
well-being.

Budget Management

15. Oversee the development of budgets, including full cost allocation with consideration of the

organisational strategy and priorities over the coming years

16. Provide  monthly  overview  of  financial  reports,  ensuring  project  spending  is  on  track  and

identifying trends in expenditure, and management of exchange rate gain.

General

17. Provide  core  support  to  the  Director  of  Programmes  &  Operations  in  management  and
ensuring  the  support  and  security  of  all  international  staff,  including  acting  as  an
in...

Programmes Manager - Community Health
Madagascar

Position Overview

We are a medium-sized NGO looking for a Programmes Manager to coordinate the development and
management of our Community Health Programme in Madagascar. This is a superb opportunity for a
development  professional  with  two  to  four  years  work  experience  to  work alongside national and
international staff, leading on the programme development, grant writing, reporting and evaluation
of SEED’s Community Health Programme.

This post would suit someone who has experience in international development and is now ready to
make the move into managing a team and a portfolio of projects. It is essential that the post holder
has grant writing experience, community health knowledge, a minimum C1 level of French, and is
able  to  work  in  English  to  a high standard. Candidates who do not meet these criteria will not be
considered.

SEED  Madagascar  is  a  British  charity  working  in  partnership  with  communities in the southeast of
Madagascar.  We  integrate  high  quality  community  health,  WASH,  rural  livelihoods,  schools  and
conservation  programmes  to  support  long  term,  sustainable  change  and  add  to international best
practice through research and publication across all our programmatic areas.

Location: Fort Dauphin, Anosy Region, Madagascar
Contract minimum duration: 2 years
Probationary period: 3 months
Terms and conditions: Local salary, plus £1,200 contribution to flight and £650 to insurance
Reporting to: Director of Programmes & Operations

Responsibilities:
Programme Development

1.  Work with national and international staff to design community health projects that fulfil local
needs and align with SEEDs strategic aim, taking into account past learning, international best
practice, contextual constraints and government objectives.

Seed Madagascar
Company No. 3796669
Charity No. 1079121

United Kingdom:
Suite 7,
1a Beethoven Street,
London,
W10 4LG
Tel: +44 (0) 20 8960 6629

Madagascar:
Villa Rabemanda,
Ambinanikely,
B.P. 318, Tolagnaro

info@seedmadagascar.org
www.madagascar.co.uk

2.  Oversee the development of project frameworks (e.g. Log Frames and Theory of Change) and
proposals to ensure they are representative of the community needs whilst being attractive to
donors.

3.  Support  the  team  to  conduct  research  into  international  and  national  development  best

practice and funding opportunities for the Community Health Programme

4.  Ensure the high standard of all project documents submitted to donors to secure the ongoing
funding  of  SEED’s  projects  –  currently  at  around  £150,000  per  annum  across  all  active
interventions

5.

Identify  partners  and  build  networks  and  collaborations  across  the  Community  Health
Programme to increase the impact of SEEDs work in these areas

6.  Use  evidence-based  advocacy from research and project findings in briefing papers for staff,
local and regional stakeholders, and government departments to inform regional and national
development strategy.

Programme Management

7.  Provide  timely  updates  to  the  UK  based  Programme  and  Funding  Coordinator  of  project
activities and support them to communicate any changes in project activities to donors when
necessary

8.  Oversee effective systems for monitoring project progress against activity plans, working with
project  teams  to  ensure  objectives  are  met  and  using  learning  from  ongoing  evaluation  to
inform the development of projects

9.  Conduct  fieldwork  and  monitoring  visits  to  project  sites  when  appropriate  and  ensure

observations are fed back into ongoing project design.

People Management

10. Recruit,  support,  manage,  review  and  provide  professional  development  to  a  team  of
Programme  Officers  and  Specialists,  delegating  to  and  managing  their  work  to  achieve
departmental objectives and support organisational ethos and strategy

11. Foster  essential  cross-cultural  collaboration  and  learning,  providing  support  to  both  the
national  and  international  teams  to  bridge  gaps  in  understanding  and  priorities  for  project
development and implementation

Seed Madagascar
Company No. 3796669
Charity No. 1079121

United Kingdom:
Suite 7,
1a Beethoven Street,
London,
W10 4LG
Tel: +44 (0) 20 8960 6629

Madagascar:
Villa Rabemanda,
Ambinanikely,
B.P. 318, Tolagnaro

info@seedmadagascar.org
www.madagascar.co.uk

12. Provide  pastoral care, guidance, and act as a role model, both professionally and personally,

for a team of early career professionals living in country

Budget Management

13. Oversee the development of budgets, including full cost allocation with consideration of the

organisational strategy and priorities over the coming years

14. Provide  monthly  overview  of  financial  reports,  ensuring  project  spending  is  on  track  and

identifying trends in expenditure, and management of exchange rate gains

Gene...

Job Title
Job Holder
Responsible to:
Responsible for:
Hours:
Salary Band:

Main Duties:

JOB DESCRIPTION

Skills Officer
TBC
Youth / NEET Manager
N/A
35hrs
£23,790 - £27,000

1.  Delivering specific operational / delivery tasks
2.  Following procedures and reporting issues
3.  Building relationships

1.  Delivering specific operational / delivery tasks

Delivers assigned operational tasks to support service and programme delivery.

Key responsibilities include:

•  Deliver engaging and relevant sessions to participants
•  Ensure  delivery  of  your  Future  Pathways  provision  clearly  evidences  the  intent,

implementation, and impact of the curriculum area

•  Deliver, as required, including after school and holiday activities.
•  Assist  with  tournaments/challenge  events  and  intergenerational  activities  and

experiences

•  Deliver sessions in line with lesson plans and the requirements of the programmes,

ensuring the timetable is always serviced

•  Delivering specific operational tasks
•  Supporting frontline delivery or internal operations

2.  Following procedures and reporting issues

Follows established procedures and escalates issues in line with reporting requirements.

Key responsibilities include:

•  Ensure your delivery is inline with the Quality Manual
•  Attend staff training, delivered on a weekly basis
•  Ensure own targets are met
•  Following procedures and reporting issues
•  Support  in the  development  of  a robust  curriculum for  Skills,  including measuring

and recording intent, implementation, and impact

•  Ensure  all  data  management  systems  are  updated  with  your  lesson  and  learner

information, including but not limited to Views, Salesforce, Pics, SharePoint, Abler

•  Complete  relevant  administration  for  partner  agencies  to  the  required  standards
expected  by  the  Foundation  and  our  partners/donors,  including  all  Due  Diligence
requests

•  Attend and positively contribute to programme standardisation meetings
•  Delivery  of  programmes  to  a  good  or  better  standard  following  the  Ofsted

Framework

•  Produce accurate ad hoc reports as requested
•  Ensure databases are updated on a regular basis with correct information and in line

with the impact strategy

•  Contribute to the Self-Assessment process and work to the agreed objectives for

your team’s developmental plan and the wider organisation’s strategy

•  Ensure all your learners complete Impact Data and all your registers are updated

on Prime systems

•  Ensure all your paperwork is accurately completed

3.  Building relationships

Builds effective working relationships with colleagues, stakeholders, and service users.

Key responsibilities include:

•  Support in the development of partnerships with employers, local authority, voluntary
and community organisations to add value to adult skills provision and support with
achieving programme KPIs including Starts and Positive Destinations

•  Support and facilitate progressions for learners and their families, to Foundation of

Light programmes and beyond.

•  Guide participants through challenging periods and help them in changing attitudes

and behaviour

•  Challenge  participants,  in  a  positive  manner  to  help  improve  their  personal  and

social skills

•  Develop relationships with participants, ensuring a safe and conducive environment

for learning

•  Collaborate with stakeholders when required to ensure we meet the needs of donors

and partner organisation

•  Support in the development of a pipeline of learner Starts and programmes so we

are proactive with learner recruitment

•  Manage, develop, communicate with, and engage the employees within your remit
•  As a member of staff for the Foundation of Light Staff, communicate and engage

across the wider team

•  Ensure compliance with the timetable created for you and programmes start and

end at the expected date/time, and learner starts are achieved

•  Build strong and lasting external business relationships with partners, donors and

agencies
Identify and source new opportunities

•
•  Provide IAG to learners pre and post programme and ensure your learners on

programme receive impartial IAG

•  Support in the gathering and tracking of learner data, ensuring your programmes
achieve the KPIs for Starts, Attendance, Achievement, and Positive Destinations
and Retention

Other duties

You will be required to undertake other duties from time to time as required.

Any potential permanent changes to your role will be discussed, and agreement reached
prior  to  being  undertaken.  You  will  be  notified  of  any  permanent  change  in  writing.    In
addition to your normal duties, you may be required to undertake additional or other duties
as necessary to meet the needs of the Foundation of Light.

Staff are required to work with volunteers in a way of mutual respect and commitment to
organisational  goals  and  objectives.  This  includes  staff ...