Job description

IT Support Technician (0408)

At Amica Care we believe that our people are at the heart of everything we do. We're proud to provide exceptional care across our homes and services and we're looking for a proactive and organised IT Support Technician to help ensure our IT systems run reliably, securely, and effectively across our services.

This is an excellent opportunity for someone with strong customer service skills and a practical understanding of first-line IT support to join a values-led organisation that supports high-quality care delivery.

The role:

Working closely with our external IT support provider, you will act as the internal first point of contact for routine IT queries, supporting colleagues with day-to-day technical issues, managing user access, and helping to maintain secure and efficient systems across the organisation.

This is a part-time role 20 hours per week to be spread across the week Monday – Friday (no weekends) but there will be flexibility for the right candidate.

Key Responsibilities:

Provide first-line IT support for routine hardware, software, and access issues.
Carry out password resets, account unlocks, and basic user account administration.
Support staff with access to Microsoft 365 services, systems, and applications.
Maintain accurate records of users, licences, devices, and access permissions.
Set up and remove IT access for starters and leavers in line with organisational policies.
Monitor and manage IT support tickets, escalating more complex issues where needed.
Work with the external IT provider to help resolve issues and improve service delivery.
Support cyber security awareness, system compliance, and safe IT practices.
Assist with IT projects, system improvements, and technology rollouts across services.

About You

We are looking for someone who:

Approachable, methodical, and confident supporting colleagues with routine IT queries.
You should have a relevant IT qualification or equivalent practical experience, along with familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
You will also need a basic understanding of IT systems, hardware and software support, user account management, access controls, and cyber security principles.
Strong communication skills, good attention to detail, and a commitment to excellent customer service are essential.
Experience in a helpdesk or service desk environment.
Knowledge of Cyber Essentials.
Previous work in a regulated or care-based setting would be advantageous, but are not essential.

Why join Amica Care?

At Amica, you'll find a caring, inclusive culture where people genuinely matter. We offer:

A supportive and friendly team environment
Opportunities for professional growth and development
Competitive salary and benefits package
The satisfaction of knowing your work makes a real difference every day
Cycle-to-work scheme.
Eyecare vouchers.
Hybrid working.
Employee Assistance Programme (EAP) free, confidential support for you and your family (wellbeing, counselling, legal advice).
Early access wage scheme for financial flexibility.
A refer a friend bonus of £200.
A friendly, inclusive and supportive environment where your contribution truly matters.

The closing date for this vacancy is 3rd July 2026

Location:Support Office
Vacancy Type:Permanent
Working Schedule:Part-time
Days/Nights:Days
Working Hours:20
Pay Rate:£30,000 pro rata (£16,000) per annum

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