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Volunteer Training and Development Coordinator

Do you enjoy coordinating training and development activity that enables others to do their best work?

Are you confident managing records, systems and compliance in a structured, fast-paced environment?

Could you be our next Volunteer Training and Development Coordinator, playing a key role in the volunteer journey at the IET?

Up to £28,655 Permanent / Full Time Stevenage with Hybrid Working

At the IET, making our world a better place starts by creating a better place for our people.

At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.

We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you'll be doing

As a Volunteer Training and Development Coordinator, you’ll play a key role in ensuring IET volunteers are fully supported, well-trained, and compliant throughout their journey with us. with a particular focus on those volunteers involved in Professional Registration and Fellowship. Your work will help ensure that volunteers have the right skills, knowledge and training in place to deliver high-quality outcomes and uphold the IET’s standards.

This is a varied and fast-paced role where organisation, accuracy and collaboration are essential. You’ll coordinate training activity from end to end, covering everything from scheduling sessions and tracking attendance, through to maintaining records and ensuring all mandatory requirements are met before volunteers are activated in role. Working closely with colleagues across Volunteer Services, Operations, and our international offices, you’ll act as a central point of coordination, ensuring data is accurate, reporting is robust, and volunteers feel informed and supported.

From maintaining CRM records to producing compliance reports and supporting revalidation activity, you’ll be at the heart of delivering a consistent, high-quality volunteer learning experience that enables the IET to meet its strategic and regulatory commitments.

Please note, if taken forward, in-person interviews for this role will be held on Thursday, 12 and Friday, 13 February 2026 in our Futures Place venue.

What we hope you can bring to the role

We’re looking for someone with experience in a training and development, or learning, coordination or administrative role, who is confident managing detailed processes and working to deadlines in a regulated or structured environment. You’ll bring strong organisational skills, a keen eye for detail, and a proactive approach to keeping records accurate and training activity on track.

Excellent communication and relationship-building skills are essential, as you’ll work closely with volunteers, colleagues, and stakeholders across the IET. You’ll be comfortable using CRM systems and digital tools to manage data, monitor progress and produce reports, and you’ll enjoy finding practical ways to improve how things are done.

If you’re someone who takes pride in supporting others, enjoys coordinating activity behind the scenes, and is motivated by delivering a positive, compliant volunteer experience, we’d love to hear from you.

A little more about the role

• Identify and support training needs across volunteer roles, particularly within Professional Registration and Fellowship
• Plan, schedule and coordinate training sessions for new and existing volunteers, including tracking attendance and follow-up
• Ensure all mandatory training is completed prior to volunteer activation
• Maintain accurate and up-to-date volunteer records, including skills, training completion, availability and appointments, within CRM and RPS systems
• Coordinate ongoing training and revalidation activity to ensure continued compliance
• Prepare and distribute training materials and learning resources, ensuring content is current and accessible
• Produce reports, metrics, and compliance updates for internal teams, boards and committees
• Support volunteer onboarding and offboarding processes, ensuring smooth transitions and accurate record-keeping
• Manage associated administrative processes, including expenses, travel and accommodation bookings
• Work collaboratively wit...

ASSISTANT DIRECTOR OF STUDIES (ADOS) - ISS
PERSON SPECIFICATION

Qualifications/Attainment

Essential

Desirable

An appropriate TEFL qualification (CELTA or equivalent): applicants
with the DELTA, or CELTYL, are particularly welcomed
                                                  and/or
Degree  or  equivalent  (Level  6  on  the  Ofqual  register  of  regulated
qualifications) with QTS in English, MFL or primary level

HSE First Aid Certificate (can be obtained through the school)

X

X

Experience/Knowledge

Essential

Desirable

Previous summer school and/or boarding school experience

Demonstrated understanding of health and safety and safeguarding

Passionate about the welfare of children

A minimum of 2 years of previous EFL experience teaching children in
a classroom situation

Experience of leading pupils and supporting staff on excursions

X

X

X

X

X

Knowledge  of  British  Council-level  accreditation  requirements  and
processes

X

Skills/Abilities

Essential

Desirable

Demonstrated ability to lead and manage a team

Outstanding organisational, administrative and communication skills

Energy, enthusiasm and the ability to motivate pupils and staff

Ability to work under pressure and manage competing demands

Native/near native competence in spoken and written English

X

X

X

X

X

Ability to speak other languages

X

Customer Resolution Specialist

We are looking for a Customer Resolution Specialist to join Ecclesiastical Planning Services based at our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 204548

About the role

Ecclesiastical Planning Services, are looking for a Customer Resolution Specialist to join our Gloucester office.

In this role you will support the Head of Compliance & Risk (SMF16) and the Compliance & Risk Manager (Compliance & Risk Management) with the ongoing handling and management of customer complaints. You will be the lead investigator of complaints, liaising between business stakeholders and complainants.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Manage the full complaints process, including logging, acknowledging, investigating impartially, and producing fair written responses within regulatory timescales.

• Maintain accurate, audit‑ready records and ensure all complaint handling complies with FCA rules and internal procedures.

• Communicate professionally with stakeholders, including customers, funeral directors, senior management, and the Financial Ombudsman Service.

• Identify risks, trends, and root causes, escalating serious issues, reporting breaches, producing MI, and recommending or carrying out remedial actions.

• Support wider business needs, contributing to a positive team environment and assisting with pricing, product matters, and cross‑department collaboration.

What you'll need to have

• Excellent knowledge of customer services and complaints handling within financial services

• Experience of investigating complaints and writing complaint responses

• Experience of managing and influencing internal and external stakeholders, at all levels.

• The ability to build collaborative, productive relationships.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

• Competent IT and data skills (including Microsoft Office).

• Understanding of data protection and importance of confidentiality.

• High levels of personal organisation and accuracy, with the ability to manage own workload.

What we offer

• A competitive salary - let's discuss it

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme between 6% and up to

  24%

• 25

  days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay