Location: Emirates Old Trafford, Manchester, M16 0PX

Salary: Competitive

Employment Type: Full Time, Permanent

About Us

Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world.

Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. It’s a unique place to build a career where no two days are ever the same!

The Opportunity

An exciting opportunity to join our Conference & Events team, supporting the conference, events and hotel sales functions with a range of administrative duties including proposals, contracts, leads and enquiries.

You will play a key role in supporting the department’s commercial success, with responsibility for responding to all incoming Christmas enquiries and helping to deliver the annual Christmas sales target.

Working in a fast-paced environment, you’ll provide efficient sales administration support while delivering excellent customer service and helping to maximise revenue opportunities across the business

What You’ll Be Doing

Responding to incoming enquiries, with a particular focus on Christmas events, including preparing proposals, converting bookings, issuing contracts, managing deposits and conducting show rounds
Supporting the delivery of the annual Christmas revenue target through effective management of incoming bookings and enquiries
Maintaining accurate sales tracking, booking systems and client databases
Following up on new business leads and proactively re-engaging lapsed, cancelled and declined business opportunities
Conducting research to generate new pipeline opportunities, target industries and future networking or trade events
Promoting the venue’s facilities to new and existing clients through a proactive sales approach
Delivering outstanding customer service from initial enquiry through to successful event completion
Coordinating and maintaining all event paperwork, contracts and invoicing administration to ensure smooth event delivery
Supporting the wider Business Development and Conference & Events teams with networking events, exhibitions, open days and operational event support when required
Working collaboratively with internal teams to develop Christmas event concepts, review guest feedback and enhance the overall customer experience and commercial performance

What You’ll Bring

Excellent administration skills with strong attention to detail and the ability to prioritise workload to meet deadlines
A passion for sales and delivering results
Strong negotiation and relationship-building skills
Excellent verbal and written communication skills
A proactive and reactive approach, with the confidence to contact prospective clients, agents and venues
A commitment to delivering high standards of customer service
Flexible and adaptable approach to work
Ability to work well under pressure in a fast-paced environment
Strong IT skills, including Microsoft Word and Excel; knowledge of Delphi.fdc would be advantageous
Flexibility to work varied hours and days throughout the year, particularly during the cricket and concert season

What We Offer

At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.

Wellbeing & security

Enhanced pension scheme
Life assurance scheme
Health Cash Plan covering everyday healthcare costs (including optical and dental)
Confidential on-site counsellor

Work-life balance

Enhanced annual leave, increasing with length of service
Annual leave purchasing scheme
Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)

Family & life moments

Enhanced maternity, adoption and paternity pay
Additional paid leave including birthday leave, grandparent leave, pet...

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