Support Worker - Residential

To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; reduce loneliness; increase social participation; work towards goals; develop their independence

Working with services users in accordance with the regulations laid down by the Care Quality Commission and the Care Act

£24968.26 per annum

£24968.26 per annum

Key Responsibilities

Establish and maintain relationships of trust with service users, to build engagement
Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
Work flexibly with service users
Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service
Carry out assessments and determine urgency of service user needs
Work with professionals from other agencies and make onward referrals
Carry out risk assessments, in order to keep service users safe and improve the quality of our support
Attend placement reviews
Work with service users on a 1:1 basis and in groups
Assist service users to navigate the benefits and education systems
Assist service users to manage friendships and family relationships
Assist Service Users to manage medication, including supporting people by prompting and/or administering medication according to Together procedures
Assist service users to manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as and when necessary
Encourage positive choices around food, leisure etc.
Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
Assist service users with personal care as and when required
Adhere to the Together policy on lone working
Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
Write clear word processed and handwritten reports (training provided) and records in English
Participate in mandatory and job-related courses and learning activities
Maintain professional boundaries in all aspects of work with service users

Generic Tasks

Undertake and assist with all tasks and responsibilities connected to Fire Safety and H & S in the service
To uphold and practice Together’s organisational values in delivering this role
Represent the service positively with service users and other agencies
To adhere to Together’s Equalities policy
To maintain confidentiality with regard to service users
To be aware of and work follow Together’s Safeguarding policy

Skills, Knowledge & Expertise

Demonstrate a non-judgemental attitude
Able to be empathetic towards service users and create a trusting environment
Ability to work alongside individuals experiencing mental distress
Able to work in partnership with services users
Able to establish and maintain professional boundaries in working with service users
Able to establish and maintain a safe environment
Willing and able to undertake domestic tasks with, and for, service users as necessary
Demonstrate problem-solving skills relating to welfare benefits, education and relationships
Open to - and willing to participate in - formal and informal job-related learning
Willing and able to collaborate with colleagues and other organisations
Able to use email and computerised systems for service user records and reports
Able to produce clear records and reports in English
Committed to work in ways which reflect Together’s values
Safeguards the wellbeing of clients and colleagues at all times
Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
Aware of, and adheres to, Together’s policies regarding Equalities

Know-how

Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
Lived experience of mental distress (desirable)
Minimum of GCSE or Level II qualification in English, or equivalent
Basic competence in the use of email and word processing software
NVQ Level II in Health and Social Care, or equivalent (desirable)

Practicalities

Able to travel
Access to car/public transport
Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
DBS clearance
Willing to undertake regular C...

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