Young Persons Practitioner Job 0307

• Job Reference
• Job 0307
• Location
• Brent
• Salary
• £29,124.00 to £32,946.00 per annum including London Weighting where applicable
• Vacancy Type
• Fixed Term/Full Time
• Working Hours
• 37.5 hours per week
• Application Deadline
• Sunday, February 1, 2026
• Job Summary
• The Role

  We are looking for a vibrant and enthusiastic individual to join our Young Persons Team who has a passion for supporting young people to encourage positive change.

  You will be a key part of the Young Person’s team, ensuring the delivery of excellent YP services. Working with young people face to face across the borough helping to improve their lives. This role includes delivering key working sessions, workshops in a variety of youth settings and training to professionals.

  The ServiceVia Elev8 Young Peoples Service

  Elev8 Young People’s Service has been supporting Young People aged 10-25yrs in Brent since April 2018 offering Drug & Alcohol and Emotional Health & Wellbeing support.

  LocationBrent

  The job will be based predominantly at New Beginnings’ Cobbold Road Hub, with travel across the borough.

  To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our

  Benefits Package

  Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Via we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

  For an informal chat about the role please contact

  Jenna ConnockYoung Persons Team Managervia jenna.connock@viaorg.uk

  The closing date for applications is 1st February

  2026at midnight.Interviews are likely to take place the week of the 16^thFebruary 2026.

  We only accept applications via

  http://www.viaorg.uk/work-at-via/career-paths/using our application form, sorry we don’t accept CVs. For guidance on how to complete the application visithttp://www.viaorg.uk/work-at-via/how-to-apply/. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.

  Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

  We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.

  Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.

  Please email

  people@viaorg.ukif you have any recruitment enquiries or if you require this documentation in an accessible format.
• Job Profile
• Job Profile document
  
  

Job Description

Job Title:                      Information & Advice Caseworker
Ref:                              IA-CW-25- PT
Primary Focus:
Contract Type:
Hours:
Salary/benefits:
Location/Team:

Information & Advice
Permanent
3 days (22.5 hours) per week
£19,478 (FTE £32,464) pa inclusive; access to pension scheme
The post holder will be required to work at various locations and within different team
settings, in line with business needs.

Reports to:                   Team Leader – I&A Services

PURPOSE of the ROLE

The aim of the Age UK Islington Information and Advice service is an early intervention and prevention service
that works with people to identify and resolve the root causes of their problems with the aim of preventing
escalation of the problem. Optimised for residents/clients looking for answers to simple information/advice
requests to help themselves in looking after their wellbeing, both as preventative opportunities and in dealing
with current issues. The purpose of the offer is to support early resolution and problem-solving to help people
to become more self-sufficient and resilient.

You will have responsibility for ensuring the I&A service is provided effectively and efficiently on a day-to-day
basis through face-to-face and digital platforms such as Zoom and Microsoft Teams. You will be able to
develop effective partnerships and positive relationships with professionals across organisations.

Our Information and Advice service is Advice Quality Standard (AQS) accredited. Therefore to maintain this
standard you will need to continually evolve and respond to changes in advice provision, including
technological advances and shifting societal needs.

You will be an excellent communicator and able to prioritise daily challenges and expectations. You will be
confident in making sound decisions that respond flexibly and quickly to changing needs that arise in a range
of community setting requirements.

The I&A worker will provide up-to-date, accurate and impartial information and support to Age UK Islington`s
clients. You will need to respond sensitively to those who call, email, write and contact us via social media,
also including carers, employers, and healthcare professionals. Supported through an ongoing programme of
coaching, updates, and personal development, you will deliver the highest quality service, ensuring that we
are responsive to clients’ needs and striving to ensure that everyone who contacts us feels that they have a
positive experience of Age UK Islington. Working within a framework of customer focussed policies and
processes, you will be part of a team that is committed to continuous improvement and will regularly contribute
to the development of the service in order to meet evolving client needs and expectations.

Information & Advice Worker  JD                                               © Age UK Islington 2019                   Version V.1  January 2023

Summary

To provide an Information & Advice casework service to help clients with issues relating to their wellbeing such
as: Housing, Income Maximisation, Money Management, Grant Applications, Employment, Consumer, and
other areas of social welfare.

To take a person-centred approach. Communicating in a friendly, confident and empathetic manner in order to
try and understand the clients problems, their aims and goals and empower them to find solutions.
To help clients resolve their issues by helping them to prioritise, understand letters, support them to complete
forms and challenge decisions, contact relevant organisations, and signpost to other specialist services.

To network with the local authority and local organisations and services to develop referral and signposting
pathways, and effectively promote the service.

To obtain and record all essential information accurately on our Customer Relationship Management (CRM)
system including personal details, equality monitoring data, consent, and enquiry details.

Main Responsibilities and Duties

1.  Provide high-quality information and Advice in an empathic and professional approach via in-person,

telephone, email, letter, and social media platforms to clients.

2.  Accurate and timely data capture of enquiries working alongside agreed measures.
3.  Manage own caseload  - including prioritising issues and meet tight deadlines.
4.  Work within the policies and processes in place for the service, including enquiry handling processes,

data input and management, quality assurance processes and safeguarding procedures.

5.  Escalate difficult issues, queries or complaints in a timely and appropriate way and take responsibility

for any ongoing actions to ensure issue/query/complaint is resolved.

6.  Provide input into projects as required to ensure that the I&A service is represented internally, across

Age UK Islington activities.

7.  Support the Team Leader to plan, organise, co-ordinate and deliver I&A outreach sessions to Islington

residents across the...

Job Coach (Westminster)

Job Role

We’re looking for motivated job coaches who enjoy delivering practical hands-on support to people with learning disabilities. We work in a person-centred way and help individuals to identify their skills, aspirations and support needs. 
As a Job Coach you’ll work with people who are in employment to further develop their skills for work, teamwork and communication skills, with the key aim of supporting to maintain and thrive while in work.  You’ll identify training and development opportunities through practical work activities. 
This role is varied and there will be opportunities to work a multitude of different employment settings and is a hands on busy role.
We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups
In return for your dedication, knowledge, and commitment, we offer a competitive salary of £34,000 - £36,000 p.a (dependent on experience)  with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employe
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

  
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. 

.

Job Description – Service Manager – Mediation and Child Contact Services

Overall purpose of role

Kapella’s core focus is to build better relationships and improve the wellbeing of families
and individuals.  We pride ourselves on offering accessible and affordable services,
including counselling, family mediation, training and domestic abuse programmes across
the wider Birmingham and Black Country area, with self-paying clients as well as funded
work through contracts, grants and partnerships.

Our Mediation and Child Contact Services aims to help guide families to conflict
resolution, support separated parents and provide safe, child focused contact.

As the Service Manager, you’ll be instrumental in developing and shaping this service,
alongside establishing and overseeing new child contact centre services.

This role combines service leadership with operational management, focusing on quality
assurance, safeguarding and continuous improvement, and achieving sustainable growth.

Main duties and responsibilities

Service Leadership and Development
•  Work with the Chief Executive to develop the current service offering in line with the

strategic plan.

•  Ensure service meets the needs of the individuals, families and children we support

and is also responsive to changes in demand, legislation, commissioning requirements
or funding opportunities.

Operational Management
•  Manage service delivery, including case management, staffing, scheduling, and referral

pathways.

•  Line manage staff, placements and volunteers, recruiting as needed.
•  Monitor and evaluate service performance against KPIs, targets and budgets.
•  Prepare reports for internal use, contracts, funders and regulators.

Partnerships and External Engagement
•  Build and maintain strong relationships with key partners and local agencies, including

effective contract management.

•  Represent Kapella at external meetings, forums or networks to promote services,

presenting as required.
Identify opportunities for service expansion, partnerships and contracts.

•
•  Support the Chief Executive with bids, tender submissions and grant applications.

Safeguarding & Quality Assurance
•  Ensure all activities are delivered in line with our safeguarding policy and procedures.
•  Act as Designated Safeguarding Lead.
•  Ensure services are compliant with national standards (e.g. FMC, NACCC, LAA) and

retain accreditations.

September 2025

•  Maintain the highest standards of professional practice, including adequate training

and CPD for all practitioners.

•  Monitor service delivery to ensure accessibility, equity and inclusion.
•  Lead service evaluations and monitor impact and effectiveness of services.
•  Maintain accurate records and reports in line with policy and data protection

legislation.

Other
•  Work collaboratively as part of the management team, contributing to organisational
objectives, operational projects and planning, marketing and promotion activities,
development of policy and good practice and duty manager cover.
•  Understand and work within all policies and procedures of Kapella.
•  Support inclusive and anti-discriminatory practice in all areas of your work.
•  Undertake training and other duties required to meet the objectives of the post.

Skills & experience

•  Service management experience within mediation, family support, parental conflict or

similar.

•  Proven leadership skills, including team managements, contract and budget

management.

•  Strong knowledge of safeguarding practices and experience of managing safeguarding

issues.

•  Proven ability to work effectively with families in high conflict and sensitive situations.
•  Experience of successful partnership working and networking.
•  Strategic thinking and ability to adapt services in changing funding or policy landscape.
•  Strong organisational skills, with a high level of IT literacy.
•  A strategic, creative and solution-focused approach.
•  Ability to work flexibly, including occasional evenings/weekends

Additional information

Reports to: CEO
Responsible for: Mediators, family support practitioners and contact workers.
Location: Birmingham Office / hybrid, with travel to our other premises or delivery venues
from time to time and to external meetings.
Hours: Ideally full-time (37.5 hours per week), but we are open to flexible or part time
working arrangements for the right person
Salary: £42,000 - £46,000 pa pro rata
Contract type: Permanent
This role will require an enhanced DBS check

September 2025