We are looking for a passionate and gifted Children, Youth and Family Worker to join the staff team here at Holy Trinity, Heworth. This is a vital role in helping our children and young people continue to explore and deepen their faith and grow in discipleship, as well as connecting with their families and families in the wider community.

We are looking for someone who is able to demonstrate a clear passion and ability to work with children, young people and their families and can demonstrate creativity in communicating in interactive, engaging and relevant ways. This person will also have a clear understanding of safeguarding practices and while not essential, it would be ideal for this person to have previous experience in leading children's and youth work ministry.

The successful applicant will be stepping into an established ministry, and depending on the candidate and their experience this role could be between 24 and 37.5 hours a week with a pro rata salary between £28,392 - £30,576.

Deadline: Sunday 1st February 2026

How to apply: Submit a CV, cover letter and completed Confidential Declaration Form to mike.perkins@htheworth.org 

We hope to interview the week commencing 9th February 2026

Holy Trinity Heworth

Our vision as a church is to Serve Jesus and Serve Heworth.

First and foremost, that means we are a church who love to worship God the Father, Son and Holy Spirit (as our name 'Holy Trinity' suggests!) but we also want to live out our faith and serve our local community by showing and sharing the love of God in practical ways.

Back in February 2022, as part of the Diocese of York's plan to plant new churches and revitalise existing ones, a team from St Michael-le-Belfrey were asked to come and graft with the existing community here at Holy Trinity. This simply means that two communities came together with the aim of re-energising the church and re-engaging with the community.

By combining some new ideas and fresh energy with a faithful and committed existing church community - who have been worshipping here for over 150 years - we have seen a renewed passion to serve Jesus and serve Heworth grow in our church family.

As we grow together, our desire is to become more and more, a creative, joy-filled and accessible community who love Jesus, the Bible and the work of the Holy Spirit and that we will flourish together as we commit to serving those around us and sharing the hope and love we have found in Jesus.

Visit website

Working at JAGS is about more than just working.

Working at JAGS is a great opportunity for anyone, whether a teacher, a gardener or an IT technician, and we work with all our staff to offer development opportunities wherever possible.

JAGS is a community and a family that strives to create a warm and supportive environment for both the girls that come to learn here, but also for the staff that come to work here. From your first day at JAGS you will have access to some of the best facilities in the country and will be encouraged to take part in the many activities here.

Contact

Email: recruitment@jags.org.uk

Benefits

We offer:

• Competitive salary
• Choice of Teachers’ Pension Scheme or generous alternative defined contribution scheme
• Support staff pension scheme with 10% employer contributions
• Enhanced sickness, maternity and paternity pay
• Free onsite parking
• Free gym membership with discounted family rates
• Free lunches, tea and coffee all year round
• Free access to the Dulwich Picture Gallery
• School fee discount
• Cycle to work scheme
• Interest-free computer loans
• Interest-free transport season ticket loans
• Employee Assistance Programme

Current Vacancies

Please see below for the latest employment opportunities. If you are interested in working at JAGS but can’t see any current suitable vacancies, do get in touch at recruitment@jags.org.uk to express your interest in working with us.

We currently have 3 vacancies available at James Allen's Girls' School:

8 Days Remaining  •  Apply by Midday, Wednesday 28th Jan, 2026  •  Job start: March 2026

6 Days Remaining  •  Apply by Midday, Monday 26th Jan, 2026  •  Job start: 01/01/2026

Expiring Tomorrow  •  Apply by 09:00am, Wednesday 21st Jan, 2026  •  Job start: 01/09/2026

Leaflet| ©

OpenStreetMap

Perk 1

Perk 2

Perk 3

Salary HDH Band 8a £59,746 - £64,696 per annum

Location 14A Magdalen Road, Oxford, OX4 1RW and Hybrid

This is a Permanent, Full Time vacancy that will close in 19 days at 12:00 GMT.

The Vacancy

Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care

• Hours:Full time – 37.5 hours per week
• Location:Oxford and Hybrid
• Salary:HDH Band 8a £59,746 - £64,696 per annum
• Closing date:9th February 2026 at 12 noon
• Interview date:w/c 16th February 2026

A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care.

Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation.

As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services.

Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings.

The role includes:

• Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making.
• Strategic and professional leadership of the Outreach Specialist Nursing Team.
• Leading and developing non-medical prescribing practice within community palliative care.
• Influencing clinical strategy, governance, safeguarding and quality improvement.
• Education, supervision and development of advanced practice roles.

You will be:

• A registered NMC/HCPC practitioner (Child or Adult).
• Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent).
• An independent non-medical prescriber (or completing training).
• An experienced leader with a passion for innovation, collaboration and excellence in care.

This is a rare opportunity to step into a visible, influential role within the world’s first children’s hospice, where your expertise will genuinely shape services for children and families.

For an informal conversation or visit please contact the Director of Nursing and Care shayes@helenanddouglas.org.uk.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.

The Company

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

The Benefits

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Closing

{Expiry}

14A Magdalen Road, Oxford, OX4 1RW and Hybrid

HDH Band 8a £59,746 - £64,696 per annum

09/02/2026

Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care Hours: Full time – 37.5 hours per week Location: Oxford and Hybrid Salary: HDH Band 8a £59,746 - £64,696 per annum Closing date: 9th February 2026 at 12 noon Interview date: w/c 16th February 2026 A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care. Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation. As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services. Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings. The role includes: Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making. Strategic and professional leadership of the Outreach Specialist Nursing Team. Leading and developing non-medical prescribing practice within community palliative care. Influencing clinical strategy, governance, safeguarding and quality improvement. Education, supervision and development of advanced practice roles. You will be: A registered NMC/HCPC practitioner (Child or Adult). Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent). An independent non-medical prescriber (or completing training). An experienced leader with a passion for innova

Expires

09/02/2026

Community based

HDH Band 6 £41,598 - £51,091 per annum (pro rata)

09/02/2026

Social Worker Hours: Part time - 30 hours per work, Monday - Thursday Location: community based Salary: HDH Band 6 £41,598 - £51,091 per annum (pro rata) Closing date: 9th February 2026 at 12 noon Interview date: 18th February 2026 Would you like to connect and engage with families and use your specialist knowledge and skills within the context of social work? We invite you to join our multi-disciplinary team developing social work programmes to empower children, young adults, and their families to optimally manage all psychosocial areas of their care The complexity of the needs of the children and families’ Helen & Douglas House children’s hospice support are increasing. As a Social Worker you will be providing specialist psychological, emotional, and social support to patients and families whose lives are impacted by illness, loss, and grief. Your excellent interpersonal and organisational skills, and a clear understanding of the holistic needs of patients and families living with life-limiting illness will come into play when formulating accurate assessments of need. From assessments and planning to delivery and review, your passion for achieving positive outcomes for our children and families will shine through! As part of our multi-disciplinary team, you will have a wonderful opportunity to influence the shaping, development, and delivery of care that inspires and motivates patients and staff. Experience of working with people with complex needs would greatly benefit you in this role, however what is crucial is a genuine wish to work collaboratively with children and their families to make a real, lasting difference. If you hold a recognised social worker qualification with experience in a relevant healthcare environment, we would love to hear from you. You will need to be able to travel independently to cover the 6 counties of the Helen & Douglas House Hospice catchment area Informal conversa

Expires

09/02/2026

268 Banbury Road, Summertown, Oxford, OX2 7DY

£15,052.20 per annum (full-time equivalent salary of £25,087 per annum)

22/01/2026

Assistant Shop Manager Hours: 22.5 hours per week (worked as 3 out of 7 days, including weekend rota) Location: Summertown, Oxford Salary: £15,052.20 per annum (full-time equivalent salary of £25,087 per annum) Closing date: 22nd January 2026 at 12 noon Join us as an Assistant Shop Manager in our Summertown shop in Oxford and become an ambassador for our charity! We have a permanent part time position available working 22.5 hours per week. You will join a busy shop and will work alongside a team of volunteers helping ma...

Deputy Domiciliary Care Manager

Deputy Domiciliary Care Manager

Location: Shotover View, Oxford, OX4 2SQ

Pay Rate: £16.52 per hour

Contracted Hours: 37.5 hours per week

Shift Pattern: Monday to Friday 08:30am - 16:30pm

Can you lead a team of care staff to deliver outstanding care to our clients, whilst encouraging them to always do their best? We have a great opportunity for a Deputy Care Manager to join us at Shotover View and Isis Court in Oxford!

ABOUT THE ROLE

Do you have experience of working in elderly care, with the passion to make a difference?

Can you lead a small team of people to deliver outstanding care to our clients, whilst encouraging them to always do their best?

Our Extra Care Housing schemes are made up of self-contained one or two-bedroom apartments in one location, all carefully designed and built to help clients live as independently as they can. With their own front door within the apartment block, clients can come and go as they please, socialise with neighbours in the communal areas or enjoy their own company in privacy. Within each housing scheme our care teams are on hand round the clock to support our clients with daily tasks.

Our care teams make a real difference every day and your professionalism, teamed with kindness and compassion, will be at the core of everything you do. Supporting the Domiciliary Care Manager, and leading a small care team, you’ll manage the day-to-day running of the domiciliary care service, focused on giving our clients a real sense of security, dignity, and independence. You’ll ensure care plans are regularly reviewed through continuous assessment, planning, implementation and evaluation. You’ll be able to manage your time between supporting your team effectively and ensuring the wellbeing of our clients.

ABOUT YOU

Ideally with, or working towards, a Diploma/NVQ Level 3 in Health and Social Care or equivalent, you’ll have a proven track record caring for vulnerable individuals with a commitment to providing high quality care at all times.

You’ll also have previous supervisory experience from the health and social care sector, including; managing rotas and payroll, performance reviews, interviewing and inductions for new starters. Alongside being confident in working on your own and being able to use your own initiative to resolve problems and deal with queries.

At the request of your manager, you may be asked to travel to some of our other schemes, so you’ll need to have access to transport. You will also be part of the on-call rota.

AND IN RETURN

The Trust is a great place to work; we’ve been providing care for almost 1,000 years and we’re currently the second largest not-for-profit provider in the UK. Not-for-profit means that we reinvest every penny we make into our residents, clients, colleagues and the care homes and schemes we live and work in. Here are some of the other benefits you’ll enjoy as a valued member of our team:

• 30 days holiday (including Bank Holidays)
• A Company pension
• Access to our Employee Assistance Programme
• Blue Light Card and “My Rewards” programme, offering you discounts on shopping, days out, restaurants and much more

If you think you have the right skills and attitude to deliver the highest quality of care for our residents as a Deputy Domiciliary Care Manager within our schemes, then you could be the next to join us. So, apply and get your career started with us today.

We reserve the right to close this role before the closing date, with no advance notice. We do encourage you to complete an application as soon as possible if interested.

#IND1

Family Worker

• locations
• Reconnected to Health - HMP Northumberland

• time type
• Full time

• posted on
• Posted 3 Days Ago

• job requisition id
• JR011021

Family Worker - HMP Northumberland

Location: HMP Northumberland, Wansbeck Road, Morpeth, NE65 9XGWorking Hours: 37 Hours Per WeekContract Type: PermanentSalary: £25,110-£32,090

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

An exciting opportunity has arisen to join and be part of the Drug & Alcohol Team, DART - Reconnected To Health within North East Prisons.
You would be employed within HMP Northumberland, one of seven prisons across the North East of England.
HMP Northumberland is a male custodial establishment, supporting males from aged 18 and you will be required to work in a fast paced challenging environment.
As a family support worker, you will be integral to the overall DART service, supporting males with specific needs, reconnection of family ties, impact of offending behaviours and substance use. You will be forefront of the service offering psycho social interventions to promote and support recovery.About the Role
As part of a passionate team, you'll be — working face-to-face with males, young people, families, and professionals in with custody and community facilitating support, information and advice, clinical healthcare, probation, social services and education.
Your day-to-day might include:

• 1:1 psychosocial sessions
• Group work, workshops
• Promoting recovery and raising awareness of substance use throughout establishment and community
• Supporting men with recovery through both individual and partnership working to improve their mental health, physical wellbeing, and resilience

For more information on the role please contact lea.hanson@waythrough.org.ukTo view the full job description please click this link.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

About Us

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship.

Our vision is to break down the barriers that stop people getting the...

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• Job Title:Clinical Lecturer in Psychological Medicine (Teaching & Scholarship) / Honorary Consultant Psychiatrist
• School Name:Leeds University
• Department:Medicine and Health
• Salary:109725 to 145478
• Application Closing Date:2026-02-01
• Working Hours:full time
• Reference Number:MHIHS1436
• Date Posted:17/11/2025

Are you passionate about the future of the NHS workforce? Do you recognise the importance of delivering an exceptional student experience in a research-intensive Russell Group University?

The Leeds Institute of Health Sciences (LIHS) invites applications for a Clinical Lecturer /Honorary Consultant Psychiatrist in the Division of Psychological and Social Medicine. As a Clinical Academic in Psychological Medicine, the focus of the role will be the development and delivery of high-quality teaching including contribution to the MBChB curriculum and our postgraduate CPD programme. Our aim is that all Leeds graduates are equipped with the knowledge and skills to integrate mental health care into general medical practice and advocate for patient wellbeing whatever speciality they enter.

You will be a member of the Royal College of Psychiatrists or equivalent and be clinically active in Psychiatry. You will spend a maximum of five programmed activity sessions per week on academic work and a minimum of three programmed activity sessions per week on clinical work. Being clinically active you will contribute to the delivery of up to date, excellent educational programmes responsive to the needs of the current and future NHS workforce. You will have the opportunity to benefit from the research culture and activities within the school to help you deliver research-informed teaching. Administration duties will also be expected.

The clinical component of the post can be negotiated with a relevant clinical provider once the post has been offered. Once this occurs, in accordance with Clinical appointment process, Royal College approval and a second stage interview with an Advisory Appointments Committee will be required. This will be a joint clinical academic appointment, with the post-holder holding a contract of employment with the University and an honorary contract with the relevant NHS Trust / other clinical provider.

In line with the Follett Report recommendations, the post-holder will be expected to participate in joint job planning and appraisal.

What we offer in return 

26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!

Generous pension scheme options plus life assurance

Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.

Personal Development:

-Access to courses run by our Organisational Development & Professional Learning team.

-All FMH staff are entitled to ten days staff development per year (pro rata). Please speak to your Line Manager a...

Migrant Housing Move On Specialist

This new exciting role will support make our services accessible for our residents

We're looking for a Migrant Housing Move On Specialist to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role 

Based in the PDT team this role will contribute towards Your Place’s overarching mission to end homelessness one person at a time and meet organisational KPI’s around outcome based contracts.

In response to an increasing proportion of residents who have been referred to us holding refugee status we are seeking to develop our supported accommodation services to meet the particular needs of this group.

This role will be responsible for developing our services to make them more accessible to our resident population who are from a migrant background. This includes:

• Developing our move on offer to residents from a migrant background including the design and delivery of move on training in particular ensuring that they have a realistic understanding of the housing market and to provide the appropriate support to enable them to maintain accommodation in future.

• The development of bespoke accommodation pathways and support to ensure that barriers that migrants face within housing market are overcome.

• To identify and liaise with reputable private sector landlords including on issues such as rent, housing standards and tenure.

• Working with Frontline Services colleagues to improve accessibility and cultural relevance of services to resident from a migrant background that promotes inclusivity and is trauma informed.

• To provide additional support to Housing Service team around Clearing House referrals where appropriate.

This post is funded by London Housing Foundation.

Salary: £32,240-£38,480 annual salaryContract: Full-time, permanent Hours: 37.5 hours on site Location: Canning Town, London

Responsibilities 

• To work with residents/tenants to develop culturally accessible resources to prepare them for a move to appropriate accommodation, including advice and support on move-on accommodation, rent deposit schemes, understanding tenancies, budgeting, accessing utilities and services, and accessing welfare/housing benefits and grants.

• Identify and liaise with landlords, building relationships to secure move on accommodation for residents. Negotiate reasonable rents and deposit/advance payments.

• Receive details of appropriate properties from landlords, view property for suitability and carry out Health & Safety check.

• Ensure that properties meet relevant standards for safe occupancy (Housing Health & Safety Rating Systems, LA Licencing).

• Identify suitable residents; prepare them and their paperwork which includes Housing Benefit, deposits, loan applications, Discretionary Housing Payments. Arranging viewings.

• Develop networks of migrant support which contributes towards this migrant move on pathway. Act as a broker to facilitate access to relevant services.

• Working in conjunction with the Resettlement Officer supporting residents into their own accommodation arranging utilities connections, supporting resident access to furniture/furnishings, moving resident or supporting to move their belongings. Liaison with landlord for access. Managing expectations of both resident and landlord. Identify and apply for grants for move on funds for residents.

• Where residents have additional support or care needs to lead and co-ordinate on finding specialist accommodation.

• Keep up to date and inform team on changes in law, local authority conditions and benefits that affect move on. Respond to changes and implement strategy.

Person specification  

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience of housing support with people with a migrant background.
• Experience of negotiating with private landlords
• Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessme...

Young Peoples Practitioner - WEST EIM

What will the role look like?

Commissioned by West Leeds AIP, the postholder will work across schools and education settings within the West Silc’s catchment. The postholder will provide creative and strength based interventions to young people referred for support due to risks outside the home (CSE/CGE) IT is expected that interventions will enable young people to overcome barriers and to reengage with education and learning.

What we are looking for? 

The post holder will be expected to  provide mentoring and intensive support for young people referred to the service. Provide access to a range of interventions that are planned around the needs of the young person. This could include group work, one to one support and access to holiday activities. Support the wider family as required, strengthening attachments and improving relationships. And advocate with schools and other professionals involved.

We are ideally looking for an immediate start.

To download a full job description/person specification, click here . If you require this document in an alternative format, please email recruitment@barca-leeds.org

A copy of our competency framework can be found here .

All our roles are subject to funding.  For further information and guidance when applying, please have a look at our information for applicants guide .

If you find you have any problems with our application process or you think we’re not meeting your accessibility requirements, please email recruitment@barca-leeds.org

The use of artificial intelligence (AI) generated answers is discouraged. The use of AI may affect the depth and understanding that is required, to demonstrate successful answers to experience and knowledge based questions, in our shortlisting process.  Barca-Leeds uses Humans to shortlist for interview.

Barca-Leeds is committed to safeguarding and promoting the welfare of children and vulnerable adults. It is the organisation’s policy to require the successful applicant to undertake a Disclosure and Barring Check at a level appropriate to the role, before appointment is confirmed. The disclosure of a criminal conviction will not necessarily exclude candidates from appointment.

Please Note- To apply, you must have the right to work in the UK. Please note, we are currently unable to accept applications from individuals requiring a Skilled Worker Visa.

• Department
• Counselling and Wellbeing
• Role
• Youth/Group Worker
• Locations
• Leeds
• Salary
• £25,392- £27,804 p/a (Pro rata)
• Employment type
• Part-time, Fixed Term
• End of fixed term contract
• 31 August, 2026
• Working hours
• 30 hours per week
• Closing date
• 23/12/2026
• Interview date
• 29 December, 2025
• Benefits
• 29 days holiday plus bank holidays, Monthly acts of kindness , Cycle to work scheme, Company sick pay scheme, Pension scheme, Eye Care

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24hr Free Help: 0808 2000 247

Local Help: 0808 80 20 028

Quick Exit

24hr Free Help: 0808 2000 247

Local Help: 0808 80 20 028

Quick Exit

Closing Date:

Friday 23 January 2026, 4.30pm

Due to the nature of the role this post is open to women only under the Equality Act 2010, Schedule 9, Part 1 and subject to enhanced DBS checks.

Please note that if you have previously accessed support from WALL, you will need to have completed your support two years ago or more before you can apply for a role.

1 BASE Leicestershire

2 CONTRACT Fixed-term until 31 March 2026, with possibility of extension subject to funding

3 SALARY Starting salary £26,421 per annum (pro rata)

4 HOURS OF WORK 27.5 hours per week, Saturday to Wednesday

5 MAIN TASKS To provide practical, emotional and personal development support so that women and children are able to deal with the effects of domestic violence in their lives. To provide a safe and supported environment for women and children living in the refuge.

Download the job pack below for the job description and person specification.

Applications are to be emailed to recruitment@wallaction.org.uk 

en

Notifications

Job Description – Service Manager – Mediation and Child Contact Services

Overall purpose of role

Kapella’s core focus is to build better relationships and improve the wellbeing of families
and individuals.  We pride ourselves on offering accessible and affordable services,
including counselling, family mediation, training and domestic abuse programmes across
the wider Birmingham and Black Country area, with self-paying clients as well as funded
work through contracts, grants and partnerships.

Our Mediation and Child Contact Services aims to help guide families to conflict
resolution, support separated parents and provide safe, child focused contact.

As the Service Manager, you’ll be instrumental in developing and shaping this service,
alongside establishing and overseeing new child contact centre services.

This role combines service leadership with operational management, focusing on quality
assurance, safeguarding and continuous improvement, and achieving sustainable growth.

Main duties and responsibilities

Service Leadership and Development
•  Work with the Chief Executive to develop the current service offering in line with the

strategic plan.

•  Ensure service meets the needs of the individuals, families and children we support

and is also responsive to changes in demand, legislation, commissioning requirements
or funding opportunities.

Operational Management
•  Manage service delivery, including case management, staffing, scheduling, and referral

pathways.

•  Line manage staff, placements and volunteers, recruiting as needed.
•  Monitor and evaluate service performance against KPIs, targets and budgets.
•  Prepare reports for internal use, contracts, funders and regulators.

Partnerships and External Engagement
•  Build and maintain strong relationships with key partners and local agencies, including

effective contract management.

•  Represent Kapella at external meetings, forums or networks to promote services,

presenting as required.
Identify opportunities for service expansion, partnerships and contracts.

•
•  Support the Chief Executive with bids, tender submissions and grant applications.

Safeguarding & Quality Assurance
•  Ensure all activities are delivered in line with our safeguarding policy and procedures.
•  Act as Designated Safeguarding Lead.
•  Ensure services are compliant with national standards (e.g. FMC, NACCC, LAA) and

retain accreditations.

September 2025

•  Maintain the highest standards of professional practice, including adequate training

and CPD for all practitioners.

•  Monitor service delivery to ensure accessibility, equity and inclusion.
•  Lead service evaluations and monitor impact and effectiveness of services.
•  Maintain accurate records and reports in line with policy and data protection

legislation.

Other
•  Work collaboratively as part of the management team, contributing to organisational
objectives, operational projects and planning, marketing and promotion activities,
development of policy and good practice and duty manager cover.
•  Understand and work within all policies and procedures of Kapella.
•  Support inclusive and anti-discriminatory practice in all areas of your work.
•  Undertake training and other duties required to meet the objectives of the post.

Skills & experience

•  Service management experience within mediation, family support, parental conflict or

similar.

•  Proven leadership skills, including team managements, contract and budget

management.

•  Strong knowledge of safeguarding practices and experience of managing safeguarding

issues.

•  Proven ability to work effectively with families in high conflict and sensitive situations.
•  Experience of successful partnership working and networking.
•  Strategic thinking and ability to adapt services in changing funding or policy landscape.
•  Strong organisational skills, with a high level of IT literacy.
•  A strategic, creative and solution-focused approach.
•  Ability to work flexibly, including occasional evenings/weekends

Additional information

Reports to: CEO
Responsible for: Mediators, family support practitioners and contact workers.
Location: Birmingham Office / hybrid, with travel to our other premises or delivery venues
from time to time and to external meetings.
Hours: Ideally full-time (37.5 hours per week), but we are open to flexible or part time
working arrangements for the right person
Salary: £42,000 - £46,000 pa pro rata
Contract type: Permanent
This role will require an enhanced DBS check

September 2025