Job Description Department: Customer Service Job Title: Customer Service Assistant Contract: Fixed Term Contract until 31st July 2026 Responsible To: Customer Experience Manager and Customer Service Supervisors Job Purpose: The Customer Service Assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations. Key Task Areas: Customer Experience • Comply with the Core’s experience standards to provide an excellent customer service for every customer. • Ensure the Theatre remains clean, hygienic and is immaculately presented at all times. • Conduct safety checks and security checks as instructed. • Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them. • Proactively direct customers to the auditorium, toilets and bars. • Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Service Management Team. • Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed. • To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders. Health and Safety • Participate in all required safety and security training and drills. • Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices. • Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills. • Participate in the theatre’s cleaning and sanitising procedures. Job Ref: Customer Service Assistant January 2026 Retail • Prepare bar and retail point of sale positions in line with hygiene and merchandising standards. • Proactively sell retail products to customers, with the goal of improving the customer’s experience. • Make customers aware of any current promotions at the time of sale. • Prepare any pre-ordered items or drinks. • Be fully knowledgeable about the entire range of products on sale. • Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised. • Participate in all stock control processes; stock rotation, stock counting, stock deliveries. Additional Responsibilities: • Promote and adhere to the organisation’s culture and values. • To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. • To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities. • To be aware of and adhere to policies and procedure related to Lone Working. • To be aware of and adhere to policies and procedure related to Safeguarding. • To be available to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times. • To undergo relevant training and development required by the Customer Experience Manager and wider organisation. • To carry out any other tasks that will, from time to time, be allocated by the Line Manager Title on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. You must be aged 18+ years due to the required sale of alcohol It is a requirement of The Core at Corby Cube all colleagues work in a flexible manner compatible with their jobs and in line with the objectives of the company. This job description is a guide to the key duties, responsibilities and tasks for which the jobholder is accountable but due to the nature of the business, the specific responsibilities and activities may vary and develop over time. Therefore, this job description should be seen as indicative and not as a permanent, definitive and exhaustive statement Job Ref: Customer Service Assistant January 2026 Person Specification Essential Experience: • Experience of working face to face with diverse audiences • Experience at working in an engaging and welcoming manner Essential Knowledge/Qualifications: • Understanding of, and commitment to, live performance • Health & Safety Essential Skills/Abilities: • Excellent communication skills • Excellent organisational skills • Excellent interpersonal skills • Pro-active, can-do and passionate attitude • Ability to meet deadlines and work under pressure • Ability to work independently or as part of a team • Excellent attention to detail • Problem solving skills Desirable Experience: • Direct Sales and experience of up-selling in a busy environment • Visual display and merc...
- Job Summary
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Role: Lead Manager - Lambeth Individual Placement Support (IPS)
Salary £45,966 per annum
Contract: Fixed term until 02/03/2027
Hours: 37.5 per week
Location: Stockwell – London
Closing date: 25/01/2026
Interview date: 05/02/2026
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager, we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Lead Manager to join the Individual Placement Support Team.
Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
You will:
- Lead the operational delivery of an integrated IPS service, ensuring programme outcomes and contractual targets are met or exceeded.
- Manage and support delivery teams, promoting effective integration and joint working with NHS and clinical partners.
- Promote the role of employment within clinical teams, raising expectations around clients’ ability to achieve paid work.
- Ensure services achieve and maintain good fidelity to the evidence-based IPS model, including preparation for service reviews.
- Use performance data, service feedback, and evaluation to identify gaps, drive service improvements, and support future growth.
- Oversee the collection, quality assurance, and submission of accurate service data to funders and stakeholders.
You will have:
- Experience delivering employment support services, including managing contracts, performance, and people to achieve KPIs and outcomes.
- A good understanding of the Individual Placement and Support (IPS) model, including its practical application, fidelity standards, and review processes.
- Experience in a leadership or management role, with responsibility for line management, supervision, and staff development.
- Experience in leading and motivating teams supporting people with complex needs.
- Strong stakeholder management skills, including working with commissioners, partners, and funders.
- Excellent communication, organisation, and reporting skills, with the ability to work independently and use initiative.
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please c...
One Day : The Musical - Customer Service Assistants
Job Description
About The Lyceum
The Lyceum is one of Scotland’s leading producing theatres — where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!
About the Role
We’re looking for enthusiastic, customer-focused Customer Service Assistants to join us to be part of our new breathtaking musical based on the global bestselling novel One Day: The Musical. We’re looking for individuals who love working with members of the public, are passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back. You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience. You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile. If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you.
Key Responsibilities
• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion.
Why You’ll Love Working with Us
• Join a friendly, motivated team in one of Scotland’s most iconic theatres.
• Be part of the excitement of live performance every day.
• Develop valuable skills in customer service, hospitality, and sales.
• Gain hands-on experience in a creative, collaborative environment.
• Opportunities for ongoing casual work beyond the festive season.
• 4% matched pension contribution
• Accrued holiday pay
Person Specification
Essential:
• A confident communicator who thrives in a fast-paced, customer-facing environment.
• Previous experience in a front of house, hospitality, or bar role.
• A natural salesperson — comfortable engaging customers, recommending products, and upselling in a friendly, authentic way.
• Strong initiative, with the ability to think on your feet and make smart decisions.
• A team player who contributes ideas and energy to a positive, collegiate workplace.
• Flexibility to work evenings, weekends, and must be available throughout the festive season.
Desirable:
• An enthusiasm for theatre, live entertainment, and creating great audience experiences.
• Experience in event or venue-based customer service.
• A Personal Licence or similar bar service qualification.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
- Location High Blantyre
- Job-type Permanent
- Reference 004664
- Sector
- Salary £15.00 per hour
- Contact Name Katrina Cameron
Job Application
ID4664-502355 - Later Living Senior Care Worker - High Blantyre (HR)
Please login before applying
We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
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Job Title: Outreach Worker - Female
Department: Women’s Community Services
Location: Gloucester Women’s Centre
Salary: £25,000 - £27,000 per annum (dependent on experience)
Hours: 35 hours per week (including one evening outreach session per week)
Pension: Auto Enrolment pension (6% employer contribution)
The Nelson Trust is dedicated to supporting women affected by exploitation and sex working. We aim to break the cycle of offending, addiction, sex working, and trauma through holistic support and multi-agency collaboration.
As an Outreach Worker, you will engage and support women in Gloucester who are affected by exploitation and sex working (both on and off the street). Your role will involve providing practical and emotional support, coordinating multi-agency approaches, and offering holistic interventions to reduce social harms such as homelessness, substance use, mental and physical health issues, extreme poverty, violence, and abuse.
Key Responsibilities:
- Conduct asset-based holistic needs assessments and develop individualised support plans and risk assessments.
- Deliver evening outreach services to reach women who street sex work.
- Provide intensive, personalised support with a bespoke, holistic, and integrated wrap-around service.
- Offer information, advice, and advocacy, including signposting and liaising with other services.
- Plan, coordinate, and undertake outreach activities in collaboration with colleagues and partner agencies.
- Attend or convene multi-agency meetings and act as an advocate for women.
- Coordinate care planning, including drug treatment interventions and progress to residential treatment.
- Build close working relationships with partners such as Probation, Police, Integrated Offender Management, Health services, and other voluntary sector partners.
- Support women through the court process, whether they are attending as offenders or victims.
- Ensure adherence to The Nelson Trust Safeguarding principles, practice, and procedures
Person Specification:
- Experience working with women affected by multiple disadvantages, preferably those affected by sex working or at risk of exploitation.
- In-depth understanding of substance use, treatment, recovery, and routes into and out of sex work.
- Knowledge of historic abuse, domestic and sexual violence, and their impact on women.
- Excellent advocacy skills and the ability to promote the needs of vulnerable women.
- Understanding of both mental and physical health issues related to sex working, homelessness, and substance use.
- Commitment to identifying and challenging injustice, discrimination, and prejudice.
- Ability to work under pressure and manage high levels of distress.
- Good interpersonal skills to build relationships with service users, volunteers, and other agencies.
- Computer literate with experience using spreadsheets and word processing programs.
- Car driver with access to a vehicle - essential.
If you are passionate about making a difference and meet the person specification, we would love to hear from you.
Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).
The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check
We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.
We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.
This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Students with Disabilities and Neurodivergent Student Champions
Unpaid
£0
SU based
Flexible
There are 2 voluntary roles available. We are seeking two individuals who identify with having a disability (hidden or physical) or identify with being neurodivergent to enhance our representation through the following:
1. Grow and engage a community of students, ensuring participation across the disabled and neurodivergent communities;
2. Help the SU organise and host events, that engage, celebrate and speak to students within these communities.
3. Help the SU to improve equal opportunities and accessibility for students with disabilities and neurodivergent students here at the University;
4. Gather feedback and discuss interests of students within these communities, sharing key issues with the Student Affairs Committee;
Customer Services Manager
Closing Date: 10/02/2026
East Lothian Housing Association is a growing organisation that builds and manages a range of properties to meet a variety of needs in East Lothian. We have an exciting opportunity for an enthusiastic individual, passionate about excellent customer services and helping others, to lead a new Customer Services Team.
The Role
We are looking for an experienced person to develop and manage a team of high-performing Customer Advisers responsible for ensuring that our customers get accurate information and advice on a range of housing, repair and maintenance related issues, who administer our Digital Lettings Service and who provide administrative support to the Housing & Asset Management Teams.
The postholder will be responsible for managing day to day operations in line with regulatory requirements and will play a key role in embedding a strong customer focused culture within our organisation, ensuring services are accessible, inclusive and responsive to diverse customer needs. They will manage our complaints function to deliver timely, empathetic and high quality responses, and use insights to drive service improvement.
As an effective member of our Management Team, the postholder will work collaboratively across departments to identify delivery challenges across the services, problem solve, and find solutions that mean we are giving the best service to our customers, aiming to ensure our objectives are met and that high levels of customer satisfaction are achieved.
About You
You will be a confident people manager who supports and develops their team, and will have a strong background in customer service, ideally within housing or a similar public facing environment. You will be highly motivated and passionate about improving outcomes for our customers, and skilled at balancing empathy with performance management.
With a strong understanding of complaints handling best practice and regulatory expectations, you will manage the complaints service and will take a calm empathetic approach in dealing with complaints, having the confidence to handle difficult and emotionally charged situations. You will possess strong analytical skills and have the ability to turn customer feedback into practical improvements.
Why Join Us
We are a values-led organisation where customer experience truly matters, and if you like helping others, this role provides an opportunity to make a real and positive difference to the lives of our tenants and other service users.
We are a friendly and supportive organisation that offers generous conditions and a great work/life balance. Some of the benefits include:
- 30 days annual leave plus public holidays
- Flexible working
- A Defined Benefit Pension Scheme with employer contributions
- Employee Advice Service including counselling
- Simply Health Care Plan
All available from day one.
How to Apply
If you have the necessary skills and experience and you would like to work in an innovative and fast moving environment, please complete an application form via our website.
If you would like a printed application pack, please telephone 01620 825032.
For more information about ELHA and the role, please click here.
Please note that CV’s will not be accepted for this post.
Closing date for applications : Tuesday 10 February at 12 Noon
Interviews will be held week commencing 23 February 2026
If you would like an informal chat about the job, please contact Karen Barry, our Director of Housing & Customer Services or email her at enquiries@elha.com
As a Disability Confident Employer, we will interview all disabled candidates who meet all of the essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
ELHA is committed to Equal Opportunities.
Scottish Charity No: SC028900.
Published on 21/01/2026
Learning Disability Community Leader, L'Arche London
ABOUT THE ROLE
Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)
Salary: £55,000 (including London weighting)
Reports to: L’Arche UK Director of Care and Communities
Place of work: L’Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK.
Contract type: Permanent
Closing date: Midnight on Wednesday 11 February 2026
Main purpose of the role
The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for spirituality, and engaging with our neighbours and the wider community around us.
The Community Leader will:
- Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners;
- Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities;
- Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities;
- Lead and manage a diverse, committed, and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our leaders;
- Cultivate an open, creative, and spiritual life, inviting everyone in the Community to deepen their connections;
- Model, advocate for, and embrace the L'Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities, planning and leading a regular calendar of events that build community belonging and help keep people connected;
- Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources;
- Be a visible representative of L'Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L'Arche world wide;
Key essential criteria
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field);
- Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities;
- Good financial planning skills and experiences of successfully managing a substantial budget;
- Ability to think strategically and work collaboratively to develop and implement community plans;
- Experience of living or working alongside people with learning disabilities and/or autistic individuals;
- Passionate about person-centred support and the values and mission of L'Arche;
This role is subject to an enhanced DBS criminal record check.
You can find more details about L'Arche London here.
Additional details about L'Arche can be found
here.
Discover what makes L’Arche a rewarding place to work—explore our employee benefits here.
A full job description and person specification can be found in the Community Foster Care are recruiting a full time family Supervising Social Worker or Senior Supervising Social Worker (depending on experienc) based in Lancaster Community Foster Care are recruiting a part time family finding officer based in Lancaster
Job: Supervising Social Worker
Job: Family Finding Officer
Visitor Services Manager
Job Description
About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?
Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.
Join Our Team: Visitor Services Manager Anderton Boat Lift and Visitor Centre
We’re excited to welcome a new Visitor Services Manager at our North West location
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.
Role Overview
The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at Anderton Boat Lift and Visitor Centre. The Visitor Services Manager (VSM) will lead the site team at Anderton (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.
As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.
A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.
The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.
Key Responsibilities
- Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
- Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
- Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
- Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
- Lead on volunteer growth, building the volunteering team to deliver key operational functions
- Maintain an overview of the presentation of the site at all time
- Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
- Playing a key role in all projects that hav...
New Year, New Role – are you looking for an opportunity to make a real difference?
Our vision at Thurrock and Brentwood Mind is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect – we won’t give up – and our valued employees bring this vision to life.
Healthy Mind is a flexible, accessible, and person-centred community mental health and wellbeing service that promotes early intervention, resilience, and social connection for adults with emerging or non-clinical mental health needs, reducing the risk of escalation and supporting individuals to manage their mental health effectively within their community.
At the core of peer support is the value placed on the use of lived experience of mental health difficulties, to foster hope, resilience and recovery.
Are you an expert by experience, a positive role model and enthusiastic/passionate about the value of peer support? If you would like to be part of our empowering Healthy Mind Service, we want to hear from you! Join us – with your help, we can make an even greater impact.
Download the Job Description & Person Specification
Thurrock and Brentwood Mind is a successful independent registered charity, helping to improve the lives of people with mental health problems. We are affiliated to national Mind, and we are proud to be part of a network of over 100 local Mind organisations.
Our vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect.
Our Charity Values are at the heart of everything we do:Respect – put people firstIntegrity – do the right thingCollaboration – stronger togetherEvolve – keep learning and adaptResponsible – own it and find creative solutions
We are Investors in People accredited and value the people that bring our vision to life via competitive salaries, 35 days annual leave (increase with service), pension scheme, access to discount schemes (inclusive of corporate gym membership and a Blue Light Card), ongoing support, training and development opportunities, Employee Assistance Programme via Bupa, a family ‘feel’ team working environment and flexibility to support a healthy work/life balance. We are also a Mindful Employer, and are proud to champion the lived experiences and unique perspectives of our employees and volunteers.
This post comes under the terms of Mind’s Equal Opportunities Policy. To ensure that our workforce reflects the diversity of our service users as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.
This post is exempt under the Rehabilitation of Offenders Act. Any provisional offer of employment made will be subject to receipt of a satisfactory Disclosure and Barring Service (DBS), to include an annually renewed DBS Update Service subscription.