Housing Support Worker

You will provide high-quality support to young people living in our accommodation projects, helping them to build the skills, confidence, and resilience needed to achieve positive outcomes.

Role overview

The Housing Support Worker role is part of the Housing Team at New Horizon Youth Centre (NHYC). The role is primarily focused on assessing young people referred to the service and determining their suitability for New Horizon's Accommodation Pathway or private rented accommodation. You will provide tailored support to young people within designated housing projects throughout their stay, helping them to develop the skills and stability needed to achieve positive outcomes.

You will also be responsible for identifying appropriate and sustainable move-on options in a timely manner, ensuring young people are supported to progress into independent living. The role involves managing a diverse caseload across multiple accommodation schemes, working collaboratively with internal teams and external partners to deliver high-quality, person-centred housing support. You will be based at both our day centre and/or as designated accommodation schemes, Monday to Friday.

Key details

Contract type and hours:permanent, full-time (35 hours a week Monday-Friday)
Starting salary:£32,136 (salary scale is: £32,136.00-£35,778.00)
Location:New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
Application deadline:9am,Monday 3rd August 2026

How to apply:complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Main tasks and responsibilities

Accommodation services

Summary paragraph if needed, then list in headings and ordered bullet points. This will include:

Providing a programme of support that responds to young people’s accommodation, independent living and move-on needs.

Contributing to the effective delivery of NHYC’s accommodation projects and the development of NHYC’s wider accommodation options, including private rented access.

Ensuring NHYC’s legal and regulatory compliance in all areas of housing management and support.

Providing expert coaching and guidance to young people and monitoring and evaluating their progress, as well as providing resettlement support which includes support with life skills, Jobs, Education and Training (JET), and preparation for independent living.

Continued use of feedback and report mechanisms and commitment to service provision that is sensitive and responsive to clients’ needs, including: · Completing assessments, resettlement and action plans with clients

· Ensuring that all relevant work is recorded both in case files and on the NHYC database

· Regular reviewing of case files

· Ensuring risk management and assessment procedures are followed

Client support work, advocacy and referral to additional services

Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Information management

Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.

Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.

Being self-servicing in day-to-day administration.

Performance and development needs

Continuously reviewing own working practices in line with client feedback and current best practice.

Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.

Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.

Other

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