Job Description Transport Administrator Required: As soon as possible Reporting to: Chief Operating Officer Salary: £13,750 per annum Hours: Part-Time (20 hours per week, term-time plus 10 days) The Role We are seeking a highly organised and proactive Transport Administrator to oversee the smooth, safe, and efficient operation of the School’s transport provision. This is a busy and fast-paced role, supporting the coordination of daily bus routes, and transport for co-curricular trips and activities. For the right candidate, this highly rewarding role represents an opportunity to contribute directly to the day-to-day experience of pupils and staff, helping to keep the School moving with reliability and care. The School The King’s School is one of the dozen oldest schools in the country and has a proud heritage dating back to at least 1087, with a re-foundation in 1541. King’s is the Cathedral School in the city of Gloucester, whilst the surrounding county is home to many excellent grammar and state schools, as well as other independent schools. King’s is held in high regard amidst this competitive area; our academic, co-curricular and pastoral attainment is second to none. As a result, the last three ISI reports for King’s have all been classified as ‘excellent’ in every area. Local media brand SoGlos has awarded King’s the title of ‘Independent School of the Year’ or ‘Highly Commended’ in every one of the last six years – a feat unmatched by any other local independent school – most recently winning the title in May 2025. Despite the multiple national-scale challenges of recent years, King’s has seen its pupil roll growing steadily and parental satisfaction scoring very highly indeed. With careful investment in the campus and facilities, as well as a continuous focus on improving teaching and learning and developing our outstanding pastoral care, King’s is now seen as a dynamic, forward-thinking and impressive place to study and to work. Main Duties • Manage the day-to-day running of home-to-School transport; • Monitor departmental usage and manage the day-to-day allocation of the School minibus fleet, including updating the calendar for trips, the PE Department’s fixtures and other usage; • Maintain accurate registers and billing information; • Liaise with bus companies and the School’s minibus drivers regarding route issues, pupils on their routes and to ensure their registers are up-to-date and completed; Liaise with new parents to allocate bus places and ensure they are aware of procedures, timings, pick-up and drop-off locations; • • Carry out analysis of required bus routes and stops to meet demand; • Monitor general traffic conditions, particularly during adverse weather, and ensure parents are notified via MySchoolPortal of disruption or delays; Ensure School minibuses are in safe running condition and that they meet legislative requirements; Liaise with the Bursary on any insurance issues; • Respond appropriately to parents’ transport-related queries; • • • Carry out driving licence checks for all staff who drive minibuses; • Liaise with service companies to ensure minibus maintenance schedules are followed and required repairs are carried out; • Continually look for improvements, efficiency and cost savings where possible; • Any other duties that may reasonably be assigned by the Chief Operating Officer or Headmaster. Personal Profile • Clean driving licence with D1 approval (or willingness to obtain); • Outstanding organisational and administrative skills with a meticulous eye for detail; • Able to work under pressure, plan and prioritise own workload with minimal direction and remain professional • at all times; Friendly and approachable, with outstanding written and spoken communication skills and the ability to put staff, pupils and parents at ease; • Able to demonstrate a comprehensive knowledge of Office 365, particularly Word, Excel and Outlook (further knowledge of OneDrive and SharePoint is desirable); • Capable of showing initiative, including the ability to think ahead and work flexibly, adapting to rapidly changing scenarios; Prior knowledge of My School Portal and iSAMS would be an advantage; Prior experience of working in a fast-paced administrative environment is desirable. • • Hours of Work The post is for 20 hours per week, to be worked from 08:00 – 12:00 Monday to Friday, term-time only plus INSET days and 10 days of the published School holidays as agreed with the COO. Benefits • A contributory pension through Aviva APTIS; • Generous fee remission for children at King’s; • Before / After School Care for children at King’s; • Access to a Doctor for advice and short consultations; • • • Cycle to Work Scheme; • • Staff Wellbeing Programme; Staff Wellbeing Day (additional leave); Lunches; Parking. Applications Candidates should apply through TES or by sending a completed School Applica...
Digital Systems Manager
ApplyUWC International - London
Job title: Digital Systems ManagerDepartment: External Relations Responsible to: Head of External RelationsResponsible for: Digital Marketing OfficerLocation: London (UK) - hybrid workingSalary: £46,800 gross per annumWorking pattern: Full time, 38.5 hours per weekDuration of contract: Permanent Start date: As soon as possible
Help us shape the digital future of our global education charity.
Join our international team as Digital Systems Manager, where you will play a pivotal role in strengthening and shaping the digital infrastructure that supports education across our global movement. This is an exciting time to join UWC International as we prepare to procure a new CRM and focus on digital transformation to improve efficiency, data quality and ways of working.
As the organisation has grown, our digital systems and tools have developed organically. We are now seeking a dedicated individual to take ownership of our digital systems, tools and IT landscape. This is a new, full-time role requiring a strong understanding of system integrations and APIs, experience managing and developing business systems, and a willingness to learn and adapt to new technologies. You will help ensure we have an effective, well-integrated digital ecosystem with systems that are fit for purpose, fully utilised and data-compliant.
You will work closely with colleagues across our London and Berlin offices, while also ensuring our digital tools effectively support our global volunteer network (National committees) and prospective students across more than 150 countries and territories. The successful candidate will bring proven experience in business systems or application development — particularly CRMs — and the ability to bring clarity, structure and optimisation to a complex digital environment.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:UWC International London and Berlin
- Hybrid working- we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home.
- Flexible working hours- our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance– we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth- up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learn...
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Wysing Arts Centre and St Peter’s School are inviting applications from artists for a paid residency built around an academic year embedded within the school environment.
Now entering its fifth year, this established programme supports sustained creative engagement between an artist and young people. The selected artist will work directly with Year 7 and Year 8 students (ages 11–13), delivering 44 creative workshop sessions on Fridays during term time from September 2026 to June 2027. These workshops form part of the school’s Learn Aspire Exceed (LAE) curriculum, which provides students with enriching experiences beyond the core curriculum.
Find out more on opportunities.
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: LiverpoolWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives o...
Customer Service Advisor
We are looking for a Customer Service Adviser to join our Taunton office. Competitive salary and excellent benefits.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Taunton
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Advisor to join the Affinity GI team in their Taunton office.
The ideal candidate will be ambitious and looking to develop their career in insurance. They will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.
What you'll be doing
-
Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
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Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
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Ensure all policy administration is dealt with in a professional and timely manner
-
Underwrite scheme policies within underwriting authority level & referral guidelines
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Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you'll need to have
-
Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
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Confident and capable of building rapport over the telephone to provide an excellent client experience
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Ability to work in a regulated, compliant and client focussed environment
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Organised, resourceful, deadline driven and supportive of the wider team
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Quality orientated with great attention to detail
What makes you stand out
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Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
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Previous customer service experience
What we offer
28
days annual leave plus bank holidays-
Your birthday off
-
Group Personal Pension
-
Bonus scheme
-
A holiday buy scheme
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An array of health and wellbeing benefits, company cash plan, income protection and life assurance
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Enhanced sick pay and parental leave
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Support and funding toward study and professional qualifications
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Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high ...
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Register for job alerts and we'll tell you when your perfect job comes up.
Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
Please note that the assessment centre will be held in person at our Leeds office on Wednesday 28th January, with sessions taking place both in the morning and afternoon.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
Search vacancies
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Find out when we're hiring first.
Register for job alerts and we'll tell you when your perfect job comes up.
Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
- You are here:
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- Job Description
- Location:Herons Leisure Centre
- Contract:Active Life
- Vacancy Type:Permanent
- Hours per Week:6.25
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
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- Job Description
- Location:Kingsmead Pools & Fitness
- Contract:Active Life
- Vacancy Type:Casual Bank
- Hours per Week:0
- Salary:£10.18 - £12.21
- Pay Type:Per Hour
- Function:Front of House
We are now hiring Customer Service Advisors
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service.
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.
What you will do:
As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Some of the main tasks and responsibilities of this role will include (but are not limited to):
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
Reference Number: XL243
Closing Date: 1st February 2026
Location: Xcel Leisure Centre
Hours: 24 & 13.5 Hours (2 roles)
Rate of Pay: NMW/NLW
CVLife are looking for an amazing customer focused individual to join our dynamic team as a Customer Service Advisor at the Xcel Leisure Centre. You’ll deliver an exceptional, personable and professional customer experience. Putting our customers at the heart of everything you do. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are visible, polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.
We want every single customer to have a positive experience at CV Life.
Skills, Knowledge and Attributes:
- The ideal candidate will be a ‘people person’ with experience of working with a diverse range of customers or individuals.
- Have strong interpersonal skills, both face to face, written and on the telephone.
- Good problem-solving skills, use of initiative, being proactive and have a good attention to detail.
- Computer literate but training will be given on our systems.
Working days:
Shifts available. There are 2 roles available:
Shift Pattern A
- Week 1: Monday 4:00pm – 8:00pm & Saturdays 1:30pm-6:00pm.
- Week 2: Monday 4:00pm – 8:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am-3:30pm
- Week 3: Monday 4:00pm – 8:00pm, Thursday 4:00pm – 9:00pm, Saturday 1:30pm – 6:00pm & Sunday 10:30am – 3:30pm
Shift Pattern B
Every Week: Monday 10.00am-4.00pm, Tuesday 10.00am-2.00pm, Wednesday 10.00am-4.00pm & Friday 10.00am-6.00pm
Apply today and join our team!
CV Life is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Reporting to: Duty Manager
Coventry Sports Foundation and Culture Coventry are independent organisations who work collaboratively through CV Life, so that this Job Description as a CV Life document extends to cover the employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.
Working in a Leisure Facility/Waterpark venue, as first point of contact, you will be responsible for ensuring our visitors receive high service standards throughout their visit, including bookings, admissions and general enquiries whether that be in person, by phone or by email.
- To work in a front facing customer role, maintaining a professional manner at all times promoting exceptional customer service standards.
- Maintaining a proactive attitude in promoting the venue to all visitors, including contacting visitors when required in advance of their visit.
- Building excellent product, service and company knowledge, to assist visitors with enquiries and promoting, upselling and cross-selling to all customers.
- Dealing with any visitor issues or complaints in a professional, caring and understanding manner, using initiative to resolve situations at the time and referring as appropriate in accordance with the Company’s Complaints procedure.
- To deal with incoming calls, emails and customer enquiries promptly, efficiently and professionally.
- Maintaining the Reception area, ensuring it is presented to a high standard at all times, Keeping it free of clutter, maintaining adequate levels of leaflets and ensuring that in any information being displayed is up to date and in accordance with Company marketing standards.
- To be responsible for the confidentiality of your personal login details to the till system, the security of your takings and the accurate recording of payments etc.
- Responsibility for cashing up and reconciling your till at the end of every shift.
- Ensuring all paperwork and documentation is processed in accordance with Company procedures and is not left in unattended in public places.
- Ensure hand over of duties is communicated effectively to colleagues.
- Ensuring Contractors and visitors for meetings etc, adhere to the procedures for signing in and out of the premises, following Safeguarding and Health & Safety protocols.
- Actively promoting future even...
Customer Service Advisor
Join our team in Wakefield and embark on a fulfilling career in Customer Services!
Ready to change your life for the better?
- Full-time Role: 35 hours per week
- Salary: £24,479 from January 2026
- Great Location: Wakefield, with Free Car Parking
- Almost immediate interviews and start dates available
- Permanent Positions with Excellent Benefits and Growth Opportunities
We have several vacancies in our Customer Services department, so apply now.
This is a dedicated customer service/contact centre role—no sales involved!
Whether you have previous customer service experience or just are passionate about providing exceptional customer experiences and looking for your first job, we want to hear from you.
Why City & Guilds?
At City & Guilds, we offer fantastic opportunities for individuals who pride themselves on delivering outstanding customer service. Here’s what you can expect:
- Best-in-Class Benefits: Private medical healthcare, life assurance, group income protection, increased company pension contributions, and many other voluntary benefits.
- Competitive Pay: Start as an Entry Level Advisor at£24,479 per annum(working 35 hours per week). Progress to Level 1 and Level 2 Advisor roles with increased salary upon successful completion of mandatory training.
- Nurturing and Progressive Environment: Join a supportive team that encourages growth and development.
We are looking for passionate/ ambitious/ friendly individuals to join our Customer Service team in Wakefield. You will be part of a dynamic and busy department that is based in our modern office here in Wakefield.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
By joining City & Guilds you will become an integral part of a well-established business with over 140 years of history.
City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com
This appointment will be made on merit.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented within the company, we particularly encourage and welcome applications from these communities.
About The Role
As a Customer Service Advisor, you will be supporting centres, employers, learners and third parties via telephone and email, providing an exceptional experience.
- This is a pure customer service role, providing a first time resolve where possible.
- All Advisors start at an entry level position with a chance to progress both within the Advisor role and the wider business.
- Full training is provided.
- We offer a friendly working environment with an encouraging team of Trainers, Team Leaders and experienced colleagues.
- You can use your own initiative and you do not work with a script.
- Free car parking is available.
Our best advisors come from many different backgrounds, including experienced customer service professionals and individuals looking for a career change who have worked in retail, hospitality, tourism, and many other fields.
If you have a passion for excellent customer service and thrive in a fast-paced environment, we want to hear from you!
The Customer Service Advisor role in full time, 35 hours per week/ 5 days per week. You will work shifts between the hours of 8am and 6pm. You will mainly work Monday to Friday, but we require flexibility to work one day of the weekend if needed.
You will be contracted to work Monday to Sunday. We would like you to keep a healthy work-life balance and your rota will be provided 3 weeks in advance. You will also always have 2 consecutive days off.
About You
To succeed as a Customer Service Advisor, you’ll need to be a great team player and comfortable using various IT systems to resolve queries efficiently.
You will have a passion for delivering great customer service and be capable of providing an excellent customer experience, both over the phone and via email. A high level of attention to detail is essential.
Key Attributes:
- Customer Service Excellence: A genuine passion for providing great customer service.
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Customer Service Advisor
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend home working with supportive time in the office?
About the Role
As a Customer Service / Debt Advisor at StepChange, you’ll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isn’t just about financial guidance it’s about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed.
You’ll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction.
Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, you’ll the opportunity for a blend home working with supportive time in the office for collaboration, development, and staying connected with your team.
What You’ll Be Doing
Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, you’ll:
- Listen with care to understand each client’s financial situation and emotional needs
- Analyse information and offer clear, practical advice based on their circumstances
- Build realistic budgets and recommend tailored solutions that clients can sustain
- Help clients stay engaged and confident throughout their journey with us
- Work closely with colleagues to ensure clients can access specialist support when needed
- Stay up to date with the latest guidance, policies, and digital tools
You’ll be supported with structured training, ongoing coaching, and a clear development pathway.
What You’ll Bring
You’ll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
- Purpose— work that genuinely makes a difference
- Belonging— being part of a supportive, respectful team
- Growth— ongoing coaching and development to build your capability
- Balance— a hybrid model that supports wellbeing and flexibility
You don’t need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn.
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
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Speculative applications
We'd also welcome a speculative application if you think you'd fit in with our team.
Customer Service Advisor
Job Description
Job Title: Customer Service AdvisorContract Type: Permanent Salary: £26,840.68 Per Annum (£29,499.27 Per Annum is achieved after 12 months successful performance in the role) Working Hours: 35 hours per weekLocation: CarlisleWorking Pattern: Rotation pattern between 7am – 10:15pm
Start date early February
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person
needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload
What You’ll Need
• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications What We Will Offer You
• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks
Are you ready to make a difference?
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives ou...
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offence, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
Complex Needs Practitioner
- locations
- Oasis House AQ
- time type
- Full time
- posted on
- Posted Yesterday
- job requisition id
- JR011482
Location:High Wycombe
Working Hours: 37
Contract Type:Permanent
Salary:£27,341 - £29,500
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Aquarius
Aquarius Action Projects is a long-established charity (since 1977) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About The Role
The purpose of the role is to engage people in a variety of interventions, using a person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
All Complex Needs Practitioners (Recovery Worker) work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care. You will join our caring multi-disciplinary teams, to help empower you to provide quality psychosocial interventions to our diverse client groups.
About You
You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner (Recovery Worker).
This role is for a service run in Partnership with an NHS Trust – MPFT Inclusion. The service is called ‘One Recovery Buckinghamshire’ (ORB).Aquarius is a long established charity based in Birmingham (since 1982) with a national reach of contracts and Partnerships.
We are looking for two Complex Needs Practitioners (Recovery Worker) to join our team in High Wycombe.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our
Way to GoandAspirationsportals£500
Recommend a FriendbonusCycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Inclusion and accessibility
At Aquarius, we are committed to bu...