Job Description
Customer Service Assistant
Job Title
Customer Service Assistant
Department
Operations
Grade
L2
Reports to
Facilities Co-ordinator
Staffing
Responsibility
No
Organisation
Attached
JOB PURPOSE:
Provide a vibrant and high quality customer service by undertaking a wide range of duties. Provide
information and support to users and ensure all trust venues are safe, secure and well presented.
ORGANISATION CHART:
Head of Operations
Creative Cluster
Manager
Heritage Cluster
Manager
Facilities
Co-ordinator
Facilities
Co-ordinator
Customer Service
Assistants
Customer Service
Assistants
- 1 -
Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16
%
45
PRINCIPAL RESPONSIBILITIES:
1
2
3
4
5
6
7
8
Assist customers in a proactive, friendly and positive manner, with a wide range of
tasks. Signpost customers as required. Assist with and take room bookings, set up
refreshments, set up rooms, carry out retail and programme ticket sales, record
visitor information and ensure all Culture Trust venues are kept safe secure and well
presented. Assist with preparing buildings for specific events, i.e. exhibitions,
meetings, functions, performances etc. including lifting and carrying equipment.
Undertake financial procedures including cash handling, operating a till and banking
in accordance with the Trust’s financial regulations.
20
Promote services, programmes and ticketed events and signpost to other services
as appropriate.
Undertake clerical procedures. Input, add, and amend data to maintain accurate
records, taking into account Data protection legislation.
Support new staff, casual staff and volunteers during their training and probationary
period.
Open and secure all sites as appropriate.
Prepare and maintain buildings for visitors on a daily basis. Carry out regular
building checks and report any problems relating to the building or equipment,
including health and safety issues. Carry out basic cleaning duties where required
to ensure areas are kept clean and tidy. Undertake general maintenance duties as
instructed, in line with procedural guidelines.
Assist with catering facilities as required, including clearing tables, serving hot
beverages, delivering food and operating the till, taking payments and assisting with
cashing up.
5
5
5
5
10
5
Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
tasks – it is designed to give an overall view of the job and not to indicate what the sole requirements
are for the post. Post holders will be required to perform other related duties as assigned.
DIMENSIONS:
Supervisory Management: Directing volunteers
Financial Resources & Responsibilities: None
Physical Resources:
• Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the
Marketing Team.
• Appropriate use of Trust retail and till systems (Sum-up) under training and supervision of the
Retail Coordinator
Work Ethos:
- 2 -
Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16
Respect colleagues and work together to achieve high standards of customer excellence in all our
work. Work flexibly and positively to achieve the business objectives of the Trust.
Other:
• Able to work across Trust sites when necessary to support other teams in order to meet the
business requirements of the organisation.
• Able to work evenings and weekends as required as part of a shift pattern.
Trust Objective:
Our vision is to be an award winning cultural Trust providing exemplary public engagement with
arts and culture.
Context:
The Culture Trust, Luton is a charity Established in 2008, the Culture Trust, Luton is a vibrant and
progressive independent charity and our mission is ‘to connect communities through culture’. We
do this through our accredited museums, theatres, galleries, creative workspaces and Arts Centre in
Luton. Pre-Covid we attracted over 285,000 visits per annum. We animate five sites: The Hat Factory
Arts Centre, Hat House creative workspace, Hat Works Creative Workspace, Wardown House
Museum & Gallery and Stockwood Gardens & Museum. We present multi-cultural and year-round
programme of events, exhibitions, workshops and performances. We support creative talent and
skills by providing opportunities, platforms and cultural career progression for young people. We
care for a collection of over 2 million artefacts, 1.5 million photographs and maps and hold the most
extensive and complete hat and headwear collection in the UK. We co-produce activity with our
community, Museum Makers volunteers and team of cultural experts
Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as set out in the Team
Responsibilities Grid at all times.
Trust Standards:
Post holder will o...Job Description Department: Customer Service Job Title: Customer Service Assistant Contract: Fixed Term Contract until 31st July 2026 Responsible To: Customer Experience Manager and Customer Service Supervisors Job Purpose: The Customer Service Assistants engage with our diverse Theatre audiences, delivering an excellent customer experience in a welcoming, helpful and consistent way whilst ensuring compliance to all safety regulations. Key Task Areas: Customer Experience • Comply with the Core’s experience standards to provide an excellent customer service for every customer. • Ensure the Theatre remains clean, hygienic and is immaculately presented at all times. • Conduct safety checks and security checks as instructed. • Understand that customers have questions and be knowledgeable about the theatre, retail operation and current productions in order to answer them. • Proactively direct customers to the auditorium, toilets and bars. • Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the Customer Service Management Team. • Conduct ticket checks, help customers locate their seats and seat latecomers quickly and discreetly at the times prescribed. • To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders. Health and Safety • Participate in all required safety and security training and drills. • Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices. • Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills. • Participate in the theatre’s cleaning and sanitising procedures. Job Ref: Customer Service Assistant January 2026 Retail • Prepare bar and retail point of sale positions in line with hygiene and merchandising standards. • Proactively sell retail products to customers, with the goal of improving the customer’s experience. • Make customers aware of any current promotions at the time of sale. • Prepare any pre-ordered items or drinks. • Be fully knowledgeable about the entire range of products on sale. • Ensure that service areas, equipment, cellars and stock rooms are clean and hygienically sanitised. • Participate in all stock control processes; stock rotation, stock counting, stock deliveries. Additional Responsibilities: • Promote and adhere to the organisation’s culture and values. • To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards. • To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities. • To be aware of and adhere to policies and procedure related to Lone Working. • To be aware of and adhere to policies and procedure related to Safeguarding. • To be available to work evenings and weekends to include Friday & Saturday nights and Bank Holidays as these are the core operating times. • To undergo relevant training and development required by the Customer Experience Manager and wider organisation. • To carry out any other tasks that will, from time to time, be allocated by the Line Manager Title on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post. You must be aged 18+ years due to the required sale of alcohol It is a requirement of The Core at Corby Cube all colleagues work in a flexible manner compatible with their jobs and in line with the objectives of the company. This job description is a guide to the key duties, responsibilities and tasks for which the jobholder is accountable but due to the nature of the business, the specific responsibilities and activities may vary and develop over time. Therefore, this job description should be seen as indicative and not as a permanent, definitive and exhaustive statement Job Ref: Customer Service Assistant January 2026 Person Specification Essential Experience: • Experience of working face to face with diverse audiences • Experience at working in an engaging and welcoming manner Essential Knowledge/Qualifications: • Understanding of, and commitment to, live performance • Health & Safety Essential Skills/Abilities: • Excellent communication skills • Excellent organisational skills • Excellent interpersonal skills • Pro-active, can-do and passionate attitude • Ability to meet deadlines and work under pressure • Ability to work independently or as part of a team • Excellent attention to detail • Problem solving skills Desirable Experience: • Direct Sales and experience of up-selling in a busy environment • Visual display and merc...
- Job Summary
-
Role: Lead Manager - Lambeth Individual Placement Support (IPS)
Salary £45,966 per annum
Contract: Fixed term until 02/03/2027
Hours: 37.5 per week
Location: Stockwell – London
Closing date: 25/01/2026
Interview date: 05/02/2026
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Manager, we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Lead Manager to join the Individual Placement Support Team.
Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
You will:
- Lead the operational delivery of an integrated IPS service, ensuring programme outcomes and contractual targets are met or exceeded.
- Manage and support delivery teams, promoting effective integration and joint working with NHS and clinical partners.
- Promote the role of employment within clinical teams, raising expectations around clients’ ability to achieve paid work.
- Ensure services achieve and maintain good fidelity to the evidence-based IPS model, including preparation for service reviews.
- Use performance data, service feedback, and evaluation to identify gaps, drive service improvements, and support future growth.
- Oversee the collection, quality assurance, and submission of accurate service data to funders and stakeholders.
You will have:
- Experience delivering employment support services, including managing contracts, performance, and people to achieve KPIs and outcomes.
- A good understanding of the Individual Placement and Support (IPS) model, including its practical application, fidelity standards, and review processes.
- Experience in a leadership or management role, with responsibility for line management, supervision, and staff development.
- Experience in leading and motivating teams supporting people with complex needs.
- Strong stakeholder management skills, including working with commissioners, partners, and funders.
- Excellent communication, organisation, and reporting skills, with the ability to work independently and use initiative.
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please c...
One Day : The Musical - Customer Service Assistants
Job Description
About The Lyceum
The Lyceum is one of Scotland’s leading producing theatres — where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now!
About the Role
We’re looking for enthusiastic, customer-focused Customer Service Assistants to join us to be part of our new breathtaking musical based on the global bestselling novel One Day: The Musical. We’re looking for individuals who love working with members of the public, are passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back. You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience. You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile. If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you.
Key Responsibilities
• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion.
Why You’ll Love Working with Us
• Join a friendly, motivated team in one of Scotland’s most iconic theatres.
• Be part of the excitement of live performance every day.
• Develop valuable skills in customer service, hospitality, and sales.
• Gain hands-on experience in a creative, collaborative environment.
• Opportunities for ongoing casual work beyond the festive season.
• 4% matched pension contribution
• Accrued holiday pay
Person Specification
Essential:
• A confident communicator who thrives in a fast-paced, customer-facing environment.
• Previous experience in a front of house, hospitality, or bar role.
• A natural salesperson — comfortable engaging customers, recommending products, and upselling in a friendly, authentic way.
• Strong initiative, with the ability to think on your feet and make smart decisions.
• A team player who contributes ideas and energy to a positive, collegiate workplace.
• Flexibility to work evenings, weekends, and must be available throughout the festive season.
Desirable:
• An enthusiasm for theatre, live entertainment, and creating great audience experiences.
• Experience in event or venue-based customer service.
• A Personal Licence or similar bar service qualification.
Archive Specialist (Library and Archive)
Job Overview
About the BMA
The British Medical Association (BMA) is the trade union and professional body for doctors in the UK. We represent, support and negotiate on behalf of all UK doctors and medical students.
Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession.
About the role
We have an exciting opportunity for an Archives Specialist to join the BMA library and archive team, to deliver and develop the BMA archive collections and manage the daily operations of the archive.
The Archives Specialist will ensure that the collection is catalogued and cared for to a high standard and that BMA members, staff and researchers can access material in a variety of formats. The role will have oversight of both electronic and print collections and physical objects.
The successful applicant will play an integral role in the modernisation of the archive service, collaborating closely with the Library and Archive Lead, the Records Manager and other departments across the organisation.
Due to the nature of the role, the successful applicant will predominantly be based onsite at BMA House in central London however, there is flexibility to work from home when required.
To be successful in the role you will have:
- Demonstrable experience of collections management alongside experience of working archives, ideally in a health or business environment.
- A professional qualification in records and archives management (or recognised equivalent) (essential)
- Good experience using an archives management system
- Knowledge of ISAD (G)
- Experience of cataloguing material in a variety of formats
- Experience of collections care and conservation
- Excellent communication skills and outstanding interpersonal skills
- Commitment to ensuring access for all BMA’s members, staff and researchers and the ability to build strong professional relationships, networks and to promote collections and services innovatively
Why work for us?
We offer a wide range of benefits including:
- 30 days holiday entitlement plus bank holidays and a BMA company day
- Double matching pension contributions up to 12% of salary
- Additional leave entitlement for volunteering, moving house or wedding leave (after completion of probationary period)
- Enhanced maternity and paternity leave
- Group Income protection & life assurance that is seven times your annual salary
- Annual salary reviews & incremental salary increases from year one to year three
- Onsite gym and subsidised café (at BMA House in London)
- Electric Vehicle and Cycle to work salary sacrifice scheme's (available after completion of probationary period)
- Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available
- Long service recognition every 5 years
- Professional subscription cover where membership of a professional institution is required for your role
- BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
- Multiple flexible benefits and discounts through our employee benefits platform
- Lots of Learning and Development/training opportunities via our internal learning hub
- Season ticket loan (up to £10,000) (after completion of probationary period)
- Additional annual leave- buy up to 5 additional holiday days per year
Anonymous recruitment
The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview.
To apply please upload an up to date version of your CV and supporting information setting out your suitability for the role.
Whether the role needs you to work at home, in an office or in a hybrid way, we`ll provide all the support you need.
If this sounds like the right opportunity for you, please apply through our website. However, if you require any reasonable adjustments or additional support at any point during the application process, please email
Closing date:
Location:
Salary:
Work pattern:
Join our team as a Care & Repair Officer
Cairn is seeking a dedicated Care & Repair Officer to contribute to the efficient and effective operational delivery of the Association’s Care & Repair service, in accordance with the policies and procedures of the Association, the Care and Repair Highland Operational Manual, Care and Repair Scotland Guidance and statutory requirements.
Key Responsibilities include:
For full details, please download the job description.
Requirements:
Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more! Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members. A registered Scottish Charity SC(NO):016647
Application Process:
You can download an Employment Application Form for this post in PDF format, or you can apply online.Care & Repair Officer
Application documents
Night Rehabilitation Support Worker - Aylesbury
Req # 728
Buckinghamshire - Kent House, 1 Haslerig Close, Aylesbury, Buckinghamshire, United Kingdom
Job Description
Posted Monday 5 January 2026 at 02:00
Night Rehabilitation Support Worker
Aylesbury
Salary: A competitive rate of up to £13.75 per hour
Hours: Minimum of 21 hours per week. we do not offer 20 hour contracts.
Here is your opportunity to start a career in rehabilitation support work. You do not need experience in care or support roles – we provide a full induction and specialist training and coaching.
Working in brain injury rehabilitation is different to other kinds of support work. You’re there to encourage and guide individuals, helping them gain the skills and confidence to live independently.
You will share the journey with these inspiring people as they overcome hurdles, achieve milestones, and reach the goals they’ve set. Many of the people we support only stay for three months before they are ready to move on. You can make a massive difference in that time.
We have full and part-time roles on offer.
Why join us?
Brainkind is a charity that aims to improve the lives of people
with brain injuries in the UK.Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you’ll find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.
The Role
Located in Aylesbury, Kent House is a specialist residential centre providing continuing rehabilitation and specialist care and support for people with acquired brain injury (ABI). It forms part of the nationwide network of rehabilitation support services provided by Brainkind.
We will train you to provide personalised support to our adult residents. You will follow individual support plans to meet the needs and aspirations of each person. The focus is developing independent living skills: personal hygiene, meal preparation, exercise, leisure activities, socialising – the daily routine of regular life.
It is a really varied job, with all kinds of different activities to organise and participate in – both at Kent House and in the local Aylesbury community: art, crafts, music, sports, gardening, shopping, swimming, and countless others.
You’ll get huge job satisfaction from seeing the people you are supporting do more for themselves and live the life they want to live. If you’re interested in building a career, we’re here to support you all the way on your own journey.
About you
We’re not looking for any kind of specific experience. It is your personality and values that will make you a good fit for the role and our Charity. We can train and develop you to become a great rehabilitation support worker if you:
• have genuine empathy for our residents, with the positivity, patience, and resilience to support them through the difficult times of their rehabilitation
• enjoy teamwork and take pride in getting a job done well alongside your colleagues
• have excellent face to face communication skills and a good standard of literacy
• have good time management skills and the ability to prioritise your own workload.
Rewards
You can look forward to excellent benefits, including handy discounts on many brands and services.
- A competitive rate of Up to £13.75 per hour
- 33 Days AL
- Buy/Sell up to 5 days AL each year
- Health Cash Plan
- Access to our Employee Assistance Programme (EAP)
- Excellent training and support
- Company Pension
- Group life assurance
- Eye voucher scheme
- Long service and staff awards
- Free parking
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.
To join our friendly team please click the
Apply Now Button.Please note: we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible.
*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*
Brainkind is committed t...
Job reference:000333
Salary:£12.70
Branch:Outreach (Homecare)
Location:Wyre
Employment type:Permanent
Hours Per Week:16
Closing date:10/02/2026
Job Description
We support a young man living in his family home with his mum and two siblings in the Thornton area and are recruiting a support worker to join his dedicated team. Ideally the successful candidate must be experienced in working with a person with a learning disability who is non-verbal, has epilepsy and requires peg feeding. However, for those who do not have this experience, full training will be given, in fact we offer full and wide-ranging training opportunities for all, in a charity that encourages personal development.
The young man is in his twenties and receives all his fluids, food and medication via a gastro tube. It is very important medication is received in a timely manner. He is wheelchair bound and has a ceiling track hoist and requires full support to transfer.
We are looking for a support worker who can follow support plans and protocols very closely as it is crucial due to the complexities of his conditions. He appreciates staff who have a sense of humour and who are patient. Someone who can provide full supervision to ensure his safety is expected.
We are looking for someone who enjoys going out into the community as he loves to look at the scenery and visit the windmill at the local park. Back at home, he enjoys playing on his iPad, watching TV, reading books, and being out in the garden. If you share some of these interests, it will be a real plus! He appreciates people who take the time to develop a shared means of communication and promote choice and independence.
Do you want to work for an organisation that has a strong purpose and unites and inspires people? Start a career where you can be involved in supporting people to see change for the better. Whatever your level of experience, at One Fylde we champion enthusiasm over experience. Matching the right people with the people we support is our number one priority, so if you have the drive then we will give you all the tools you need to succeed.
As a Support Worker, you will empower individuals with learning disabilities and autism to live vibrant, independent lives! have daily adventures, foster community connections, and champion personal growth. Your passion and support will help unlock their potential—making every day meaningful!
Benefits of working at One Fylde:
- Annual Leave: 20 statutory days + Bank Holidays (Pro Rata).
- Buy annual leave scheme.
- Access to Wage-stream services including pay advances and savings scheme. Access to a Credit Union through payroll.
- Free Employee Monthly Lottery with £50 prize.
- Staff Monthly Recognition Scheme with £30 award.
- Refer a friend Scheme with £100 award.
Our Values
- Inclusive: believing that we all have the right to live the life we choose.
- Respectful: valuing everyone and appreciating their contribution.
- Enabling: supporting people to work towards their dreams and goals.
- Flexible: being ready to make changes and adjustments.
- Open: a willingness to be honest and transparent
Our focus in Outreach is to support people to live as independently as possible, to maintain their home environment, and manage their health, finances, social activities, hobbies and interests, this could be anything from supporting someone to manage their weekly shop, visit friends and family or even to go on Holiday.
Not every day is the same on Outreach, you have to be adaptable to the people you are supporting and punctual with your time management. Most of our support revolves around supporting our individuals to access the community whether this is supporting someone swimming, to the cinema, golf or slimming world.
Are you compassionate and patient? Do you have strong communication skills and love working with people? Do you have the ability to work flexibly, including evenings and weekends?
For those of you who have not done support work before, full training will be given, in fact we offer full and wide-ranging training opportunities for all, in a charity that encourages personal development.
Key responsibilities:
- Maintaining a quality service.
- Ensuring that the people we support have a safe, appropriate, and comfortable living environment.
- Communicating effectively ...
Job reference:000332
Salary:£12.70
Branch:Outreach (Homecare)
Location:Blackpool
Employment type:Permanent
Hours Per Week:35
Closing date:10/02/2026
Job Description
Do you want to work for an organisation that has a strong purpose and unites and inspires people? Start a career where you can be involved in supporting people to see change for the better. Whatever your level of experience, at One Fylde we champion enthusiasm over experience. Matching the right people with the people we support is our number one priority, so if you have the drive then we will give you all the tools you need to succeed.
As a Support Worker, you will empower individuals with learning disabilities and autism to live vibrant, independent lives! have daily adventures, foster community connections, and champion personal growth. Your passion and support will help unlock their potential—making every day meaningful!
Benefits of working at One Fylde:
- Annual Leave: 20 statutory days + Bank Holidays (Pro Rata).
- Buy annual leave scheme.
- Access to Wage-stream services including pay advances and savings scheme. Access to a Credit Union through payroll.
- Free Employee Monthly Lottery with £50 prize.
- Staff Monthly Recognition Scheme with £30 award.
- Refer a friend Scheme with £100 award.
Our Values
- Inclusive: believing that we all have the right to live the life we choose.
- Respectful: valuing everyone and appreciating their contribution.
- Enabling: supporting people to work towards their dreams and goals.
- Flexible: being ready to make changes and adjustments.
- Open: a willingness to be honest and transparent
Our focus in Outreach is to support people to live as independently as possible, to maintain their home environment, and manage their health, finances, social activities, hobbies and interests, this could be anything from supporting someone to manage their weekly shop, visit friends and family or even to go on Holiday.
Not every day is the same on Outreach, you have to be adaptable to the people you are supporting and punctual with your time management. Most of our support revolves around supporting our individuals to access the community whether this is supporting someone swimming, to the cinema, golf or slimming world.
Are you compassionate and patient? Do you have strong communication skills and love working with people? Do you have the ability to work flexibly, including evenings and weekends?
For those of you who have not done support work before, full training will be given, in fact we offer full and wide-ranging training opportunities for all, in a charity that encourages personal development.
Key responsibilities:
- Maintaining a quality service.
- Ensuring that the people we support have a safe, appropriate, and comfortable living environment.
- Communicating effectively with both internal and external stakeholders, including families and social services.
- Following support plans and other relevant information regarding how to assist the people we support, including Health and Safety requirements.
- Advocate for the rights and needs of the people we support.
Outreach Support Worker
Please note that you will need to be able to drive and hold a valid Driving licence in order to apply for this role
Working hours: 40 hours per week (Monday - Friday 6:30am-15:00pm (Please see rota included as part of the job pack)
Interview Date: To be confirmed
We are looking for an enthusiastic and adaptable individual to join our team, as part of The Open Door Project, Newport.
What is the Open Door Project?
The Open Door Project delivers outreach support to rough sleepers and vulnerably housed people across Newport. We aim to improve to support the wellbeing of individuals and develop the skills and confidence needed for future independent living.
We reach out to support homeless people sleeping rough. We reach out to support homeless people in temporary accommodation. We host a drop-in 7 days a week and we ensure our support is available across multi-agency locations
Key Responsibilities:
- To lead our early morning outreach provision, traveling across the city centre and nearby locations assertively engaging with individuals who are sleeping out. Your role will be essential in the assessment of rough sleepers, promoting safety and creating pathways into accommodation. A caring and compassionate approach is essential, alongside an ability to robustly record essential data.
- Taking a collaborative approach, working with a wide variety of statutory and voluntary partners, supporting homeless people.
The successful candidate(s) will be able to:
- Demonstrate knowledge around homelessness and the key needs experienced by vulnerable homeless people
- Demonstrate great communication and IT skills
- Enjoy working as part of a team
- Hold the ability to work in sympathy with the spiritual principles of The Salvation Army
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced DBS Disclosure check for the adult workforce
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme
Outreach Support Worker (Bognor Regis)
Role/Job Title: Outreach Support WorkerLocation: Office Littlehampton, with Support Packages in Littlehampton, Bognor Regis, Chichester, and other areas across West Sussex
Hours of Work:Part-Time role available (16- 20 hours per week, including some weekends)
Optional Sleep-In shifts at £62 per night when available
Salary:£12.21 per hour
All mileage between support and during support is paid at 45p per mile, All travel time in working day is paid
Drivers with business insurance are required, however some shifts are based in Bognor only
Equal Opportunity/Accessibility and Accommodations Statement:As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
We provide support and care to children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes; supported living; community outreach; day services, including pathways to employment; children and young people’s groups and support; specialist support; and free online support for families and carers across the South-East.
What We Offer:
- Comprehensive Paid Trainingand opportunities for career progression, including recognised qualifications in health and social care
- Paid DBS Check(we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
- Flexible Work Arrangementswith the option to take on additional bank shifts
- Annual Leave(including Bank Holidays) pro-rated based on your hours, with additional leave accrued with length of service
- Nest PensionandDeath in Service Benefit
- Access to a Dedicated Employee Assistance ProgrammeandMental Health First Aiders
- 20% Discountat Aspens High Street Stores for all staff
- Discounted Menuat the Bluebell Café (Pembury) for employees
- Refer a Friend Scheme– earn up to £250 for every successful referral
- Employee recognition programmes, including ‘Employee of the Month’
About the Role:
At Aspens we work across Kent and Sussex; supporting individuals with autistic spectrum conditions, learning disabilities and physical disabilities.
We are looking for Support workers to join our team to cover Outreach Support to Adults with Autism and Learning Disabilities.
As part of our Outreach Service we also provide 24/7 support to two people living in their own home in Bognor. This means that several shifts are available across each day/ week. We have day shifts, afternoons and evenings as well as sleep in shifts. Sleep in shifts also include a morning shift until 9/10am.
We are looking to build their team of Support Workers who also support other Service Users in the area.
Our shifts can include:
- Weekdays various from 9am-4pm across a range of Service Users.
- Evenings from 2:45pm till 6pm (till 10pm if Sleep in)
- Sleep in shifts 10pm-7am inc evening 6-10 & waking shift 7am-9/10am
- Weekends: 9:30-4:30pm, (Sleep ins optional when available)
- Some shorter sessions with Service Users at weekends
About You:
- As a support worker at Aspens you will have enthusiasm and a positive attitude towards supporting people with Autism, learning disabilities, physical disabilities and mental health issues to lead independent and fulfilling lives.
- You do not need to have had previous experience in these areas, but we do ask that you are a compassionate, caring and friendly person w...
Outreach Support Worker
- Location:Caerphilly, Caerphilly, United Kingdom
- Earnings:£23970.00 to £24480.00
Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period
Location: Caerphilly
Contract Type: Permanent in line with funding - Agile – working where and when required, to do the job most effectively
Hours & working Pattern:
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35 hours per week (full time)
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Generally, Monday to Friday, with occasional evening and weekend work
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Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times.
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Mandatory hwb days as part of a rota
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All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
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Participate in the organisation’s Tier 2 emergency on-call rota (paid)
Accountable to: Assistant Support Services Manager
Purpose of the post:To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence
Specific responsibilities:
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Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
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Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
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Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.
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Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online.
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Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning.
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Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals.
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Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans
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Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual’s expressed needs, interests, and readiness —such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol’s internal services (e.g. group work, sexual violence services, counselling).
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Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership.
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Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol’s Case Management System and other internal records
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Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development.
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Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
General responsibilities:
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Actively contribute to the achievem...
Outreach Support Worker Start Date: February/March 2026 Pay: NJC Pt. 11 - 14 Are you motivated to work in a provision that really is more than a school where the vision is to improve the quality of life for all students? Are you enthused by the prospect of supporting an ethos where the holistic needs of every student are prioritised and where we strive to see the good in everyone? Breckenbrough School are seeking a dynamic and skilled applicant to join our Post 16 team. The successful applicant will support our students in facilitating social education, supporting academic programmes of learning, ensuring their safety and wellbeing, and promoting the development of personal independence in order to best prepare students for adulthood. Although the main base is at school, the role involves driving to and from other locations, currently York College, and will include the transportation of students with a vehicle provided for business travel. A full clean driving licence is essential in order to fulfil the role. Breckenbrough School caters for boys aged 9 to 19, who are primarily diagnosed with Autism, PDA, ADHD, and other complex needs. As a school with a Quaker ethos, we pride ourselves on our shared values of equality, respect, tolerance, honesty, forgiveness, and conflict resolution, as we strive to attain the best outcomes possible for all our students. If you have a genuine love of working with young people and an appreciation of how a nurturing and caring environment can support all children to grow into happy, healthy, and successful individuals, you will make a great addition to our team. Working at Breckenbrough always requires: • Providing our students with truly person-centred support in doing the things they love to do, and in making choices and decisions • Supporting students in getting their voice heard • Enabling students to learn, grow and develop to be the very best they can be • Compassion, care, respect and reflection • Treating everyone as an equal • Supporting the other people in your team in achieving the team's objectives • Being resilient when things get difficult, knowing that with your support amazing results are possible In return, we will offer you: • An incredibly happy working environment with a staff team who are extremely supportive • A leadership team who are hands-on and accessible every single day • Continuous CPD and opportunities for professional and personal growth • An exceptional ethos of care for students, staff, and families • Pay parity offered for similar position and responsibilities • Complimentary refreshments throughout the day • Cycle to work and Tech schemes Breckenbrough are dedicated to safeguarding and require all our staff to hold and Enhanced Disclosure from the Disclosure and Barring Service. Portable DBS is preferable. For further information and to request an application pack, please visit our website www.breckenbrough.org.uk Closing date for completed applications: Noon, Wednesday 28th of January 2026 Interview date: Wednesday 4th of February 2026 for short listed candidates
Nursing
Healthcare Apprentice
Healthcare ApprenticeChester Hospital | Nursing | Permanent | Full time£24,043.50 per annum37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. We’re here to look after the nation’s health. And a big part of this is about creating the best possible experience for our patients. That’s why we’re looking for someone new to support our colleagues and be there when it matters, helping to deliver the highest standards of care.
As a Healthcare Apprentice at our Chester Hospital, you’ll show us you’re able to meet deadlines and follow instructions. You have a good telephone manner, and great computer and database skills. And if you’re qualified to NVQ Level 2 or 3, with relevant experience in an acute hospital or care setting, that’s even better.
As a Healthcare Apprentice, you will:
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Put patient care first.
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Carry out administrative duties.
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Enjoy time to get to know the people who are our patients.
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Meet the needs of every individual.
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Use your organisational skills to make a positive impact.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Rewards & Benefits
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
Emotional Wellbeing Support
Access to our Emotional Wellbeing services and discounted virtual, telephone, and face-to-face treatment.
Healthcare Scheme
Provides you with access to treatment in our own hospitals (or other Nuffield Health approved facilities).
Overtime
For clinical roles grade 9 and below, the overtime is at a standard rate of pay. For unsocial hours, you’ll be paid an additional enhancement to your salary at the following rates: Nights Hours worked between 7pm and 7am on any day of the week, 30% of basic hourly rate. Weekends Hours worked between 7am and 7pm on a Saturday or Sunday, 20% of basic hourly rate. Bank Holidays Hours worked between midnight and midnight of a bank holiday, 100% of basic hourly rate.
Relevant Stories
Sharing memorable experiences.
Hints & Tips
Help with your application.
Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.
Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.
CV
<...Job Introduction
- Location:Doddington, March
- Hourly rate:£12.60 per hour
- Hours per week:Various
- Training Provided:Full training provided and an opportunity to complete an NVQ Level 2 in Health & Social Care
- Sponsorship is not available for this position
Make a difference by supporting people to live their life, their way
In this role, you will provide essential support in people’s homes during the night, fostering connections and sharing interests. Whether they love watching late-night movies with a hot chocolate or need assistance getting up early, your presence will be invaluable. You will build meaningful relationships and offer thoughtful, responsive care, empowering individuals to navigate life with confidence and independence.
We can teach you everything you need to know about supporting people well. What we can’t teach you, is the stuff that comes from within:
✨ That buzz you get when you celebrate someone’s wins – big or small.
✨ That natural sense of wanting to make someone’s day brighter.
✨ That understanding that climbing a mountain starts with a single step.
In essence, that’s what we are looking for from you.
"Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010".
What does it mean to be a support worker?
Think about your daily routine and what matters to you. If you needed support to keep your day the way you like it, what would be important to you?
In this role, you will:
- Take time to understand what a great day means to the person you support.
- Adjust your approach to meet people’s needs and build on both their strengths and your own.
- Help build a supportive environment that encourages everyone to thrive and gives them the freedom to live their life their way.
People are at the heart of everything we do and as a support worker you will embody our core values by:
Working together
- Respecting the strengths and differences of the people you work with
- Communicating openly and building trust.
- Helping each other to provide the best support possible.
Giving our best
- Being dedicated to making a difference in people’s lives.
- Whether the day was easy or tough, taking responsibility for your actions and focusing on what matters most to those who you support.
Having courage
- Being open to new ideas and approaches.
- Using creativity and flexibility to try different ways of helping others.
- Providing the most effective and adaptable support possible.
What benefits will I have?
We have a range of benefits that you can mix and match to suit you, such as:
- Buy and sell annual leave– transfer windows open twice a year.
- Stream– an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
- Vivup– spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year.
- Simply Health- Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians, and access to many more health benefits.
- Blue light card– we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
- Pension and Life Assurance -you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme.
If you’re all about possibilities and interested to support someone in a way that is meaningful to them, apply today.
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.
Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate. Apply without delay!
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