Technical Consultant - BREEAM

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment.

Your role at BRE

This role supports the management, operation and ongoing development of the BREEAM suite of sustainability assessment and certification schemes. Working closely with colleagues across BREEAM and the wider BRE organisation, the role provides technical expertise that helps ensure BREEAM remains robust, credible and responsive to industry needs.

Key responsibilities and tasks include:

• Providing high-quality technical guidance and advice to internal and external customers through written and online support channels

• Supporting the research, review and updating of BREEAM assessment schemes in collaboration with the BREEAM Science Team

• Contributing to specialist technical services, including bespoke criteria development, approved Standards List management and Innovation research

• Interpreting and applying technical standards, evidence and sustainability guidance accurately and consistently

• Supporting the effective operation and continuous improvement of BREEAM products and services

• Engaging with internal and external stakeholders to resolve technical queries and share technical insight.

What we are looking for

• Experience working in a technical role related to sustainability, environmental assessment, the built environment, or construction

• Working knowledge of sustainability assessment or certification methodologies (such as BREEAM or similar schemes)

• Understanding of building design, construction processes and the environmental impacts associated with the built environment

• Ability to interpret technical standards, guidance and evidence and apply them accurately in a practical context

• Experience providing clear, accurate technical advice or guidance to customers or stakeholders

• Strong written communication skills with attention to detail and quality

• Ability to research, analyse and summarise technical information to support decision-making

• Comfortable working collaboratively across teams and managing multiple tasks to agreed deadlines.

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution

• Life assurance – 4x your basic salary

• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform

• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Mostly Remote – This role is primarily home-based, with occasional travel to our head office in Watford for planned meetings once per month.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment...

Overview

Regional Technical Advisor – Laboratory Strengthening

Sightsavers is looking for an experienced Regional Laboratory Technical Advisor with experience of quality control and capacity building, to provide technical support to laboratories as part of Reaching the Last Mile Fund (RLMF) programme.

Salary: £44,464.00 to £52,311.00.

Location: UK remote and/or Haywards Heath office based with occasional travel to Africa

Contract: 12-month fixed-term contract (renewable subject to funding)

Hours: Full-time with some flexibility around hours worked

Responsibilities

The Reaching the Last Mile Fund (RLMF) expansion project is a six-year, $500m programme that will progress the elimination of onchocerciasis (OV) and lymphatic filariasis (LF) in Africa. Sightsavers is looking for an experienced laboratory professional with direct experience of technical operations and sample analysis, to support the establishment and expansion of a small external quality assurance network and ensure compliance with the relevant accreditation standards.

This is an exciting opportunity to be directly responsible for the standardisation and accreditation of RLMF funded laboratories, implementation of external quality assurance and strengthening logistics and supply chains, in order to support and advance the elimination of OV in Africa. You will be confident managing the collaboration of other laboratories, external communications including to donors and stakeholders, and disseminating information and learnings.

As a Laboratory Technical Advisor for RLMF, you will have extensive experience in laboratory systems, quality control and capacity building with the ability to advise, support and provide training. Relevant experience in onchocerciasis and lymphatic filariasis, or other Neglected Tropical Diseases (NTDs) is beneficial.

This is a large work plan with extensive deliverables and as Laboratory Technical Advisor for RLMF you must be able to confidently work independently. This opportunity includes significant travel across Africa with occasional visits to the Head Office in Haywards Heath.

Skills and Experience

• Proven working experience and/or qualifications in laboratory management, quality assurance, laboratory capacity building or similar;
• Experience conducting and quality assuring Enzyme-Linked Immuno-Sorbance Assays (ELISA)
• Experience conducting and quality assuring Polymerase Chain Reaction (PCR) and quantitative PCR assays
• Experience conducting the above ELISA and PCR/qPCR assays in African laboratories
• Working knowledge of GLP, SLIMTA, SLIPTA or ISO 15189 accreditation frameworks
• Previous experience managing EQA and quality control in resource constrained environments
• Strong design and delivery of training to laboratory personnel
• First class time management to meet donor driven deadlines
• Strong or fluent English both written and spoken
• Able to work largely without supervision (and within a team)
• Willingness and availability to travel for training, attending meetings, workshops and conferences, subject to an appropriate risk assessment being in place
• Current and ongoing right to work in the UK

Desirable

• Experience with onchocerciasis diagnostics
• Experience working as part of a multi-organizational team
• French as a second language. Candidates with French and English fluency will have preferential weighting during the assessment process.
• Understanding of research governance and ethical principles particularly in relation to research with vulnerable people
• Knowledge of NTDs and health systems

This is a varied role, please read the full job description for full details.

The deadline to complete your application will be Sunday 25 January 2026 by 23.30pm GMT. 

We intend to conduct a two stage recruitment process. The first stage will be a virtual interview lasting up to 45 minutes. If successful at this stage candidates will then be invited to a final virtual interview lasting up to one hour. We may ask you also complete an online task. Interviews are intended from 2 February 2026 onwards.

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Overview

Regional Technical Advisor – Laboratory Strengthening Burkina Faso

Sightsavers is looking for an experienced Regional Laboratory Technical Advisor with experience of quality control and capacity building, to provide technical support to laboratories as part of Reaching the Last Mile Fund (RLMF) programme. If you have this skill set and experience this is a good career move to take.

Salary: Local terms and conditions apply

Location: UK or Burkina Faso with Africa Regional remit and travel

Contract: 1-year fixed term contract (renewable subject to funding)

Hours: Full-time with some flexibility around hours worked and occasional home working

Responsibilities

The Reaching the Last Mile Fund (RLMF) expansion project is a six-year, $500m programme that will progress the elimination of onchocerciasis (OV) and lymphatic filariasis (LF) in Africa. Sightsavers is looking for an experienced laboratory professional with direct experience of technical operations and sample analysis, to support the establishment and expansion of a small external quality assurance network and ensure compliance with the relevant accreditation standards.

This is an exciting opportunity to be directly responsible for the standardisation and accreditation of RLMF funded laboratories, implementation of external quality assurance and strengthening logistics and supply chains, in order to support and advance the elimination of OV in Africa. You will be confident managing the collaboration of other laboratories, external communications including to donors and stakeholders, and disseminating information and learnings.

As a Laboratory Technical Advisor for RLMF, you will have extensive experience in laboratory systems, quality control and capacity building with the ability to advise, support and provide training. Relevant experience in onchocerciasis and lymphatic filariasis, or other Neglected Tropical Diseases (NTDs) is beneficial.

This is a large work plan with extensive deliverables and as Laboratory Technical Advisor for RLMF you must be able to confidently work independently. This opportunity includes significant travel across Africa with occasional visits to the Head Office in Haywards Heath, UK.

Skills and Experience

• Proven working experience and/or qualifications in laboratory management, quality assurance, laboratory capacity building or similar;
• Experience conducting and quality assuring Enzyme-Linked Immuno-Sorbance Assays (ELISA)
• Experience conducting and quality assuring Polymerase Chain Reaction (PCR) and quantitative PCR assays
• Experience conducting the above ELISA and PCR/qPCR assays in African laboratories
• Working knowledge of GLP, SLIMTA, SLIPTA or ISO 15189 accreditation frameworks
• Previous experience managing EQA and quality control in resource constrained environments
• Strong design and delivery of training to laboratory personnel
• First class time management to meet donor driven deadlines
• Strong or fluent English both written and spoken
• Able to work largely without supervision (and within a team)
• Willingness and availability to travel for training, attending meetings, workshops and conferences, subject to an appropriate risk assessment being in place

Desirable

• Experience with onchocerciasis diagnostics
• Experience working as part of a multi-organizational team
• French as a second language. Candidates with French and English fluency will have preferential weighting during the assessment process.
• Understanding of research governance and ethical principles particularly in relation to research with vulnerable people
• Knowledge of NTDs and health systems

This is a varied role, please read the full job description for full details.

The deadline to complete your application will be Sunday 25 January 2026 by 23.30pm GMT UK.

We intend to conduct virtual interviews from 2 February 2026 onwards. The interview will last up to one hour.

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. We ask that you compl...

Emergency Cash Technical Advisor

• remote type
• Open to Remote

• locations
• Nairobi, IHUB, Kenya
• Amman, Jordan
• London, UK

• time type
• Full time

• posted on
• Posted 2 Days Ago

• time left to apply
• End Date: February 2, 2026 (28 days left to apply)

• job requisition id
• JR00001511

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC SUMMARY:

The IRC’s Emergency Management Unit (EmU) leads global emergency preparedness and response for large-scale crises. Its mission is to strengthen IRC’s ability to support communities in acute and hard-to-reach emergencies by investing in people, systems, and solutions. EmU works through risk analysis, capacity building, partnerships, technical support, and deploying expert emergency staff. The Cash and Emergencies team within EmU specifically contributes to IRC’s global Economic Wellbeing efforts in critical emergencies, focusing on rapid, scalable cash and voucher assistance and emergency-focused markets and food system interventions.

JOB OVERVIEW:

The Emergency Cash Technical Advisor (TA) is based within the Emergency Management Unit’s Quality in Emergencies (QiE) team, and works closely with the Economic Recovery and Development (ERD) Technical Unit. Under the guidance of the Senior Technical Advisor (STA) for Cash and Emergencies, the Emergency Cash TA will provide dedicated technical support and strategic guidance to teams implementing cash and basic need programming in acute emergencies, as determined by the IRC’s Global Emergency Service Offerings which are interventions evidenced to be the most impactful methods of assisting people’s lifesaving basic needs in emergencies. To this end, you will provide robust and tailored technical support to emergency cash and basic needs interventions at the IRC, supporting both existing country teams as they respond to acute emergencies per the IRC’s Emergency Classification system, as well as to new start-up country programs. You will spend a significant proportion of your time supporting programs deliver quality cash and basic needs programming quickly and at scale during emergencies.

Additionally, you will coordinate closely with regional ERD Technical teams and other members of the Cash and Emergencies team to align minimum quality standards, and impactful program design for scaled cash responses. You will also support the integration of cash as a modality in emergency programs beyond basic needs, working with counterparts in the Education in Emergencies, Violence Prevention in Emergencies, and Emergency Health teams to develop processes and strategies in support of compliant and quality cash assistance in support of these programmatic outcome areas. This role will also serve as a technical resource for deployed Cash Emergency Response Team (ERT) Coordinators and Emergency Surge Team (EST) members, providing tools, sharing best practices, and gathering learning to strengthen our emergency strategy and improve IRC’s Global Emergency Service Offerings.

This role is a dynamic, fast paced role merging advisory and strategic support with more hands-on support to countries navigating complex and acute crises. You’ll need to balance quality assurance and best practices with speed and agility during emergency responses, mentoring country teams while providing hands-on support, and be able to provide timely support to country teams while also contributing to and leading strategic work for the Emergency Management Unit, collecting learning and catalyzing it into improved processes for emergency cash implementation.

MAJOR RESPONSIBILITIES:

Response-Centered Support (50%) 

• In select Orange and Red classifications, provide emergency technical support and backs...

Description

Technical ExpertContract type: Long Term | Full time – 37.5 hours per week

Location: WaterAid Bangladesh Country Office Dhaka, Bangladesh

Salary:Monthly starting gross salary is BDT 94,000/- (flexible for deserving candidate).

Change starts with water. Change starts with you.Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAidWe’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Technical Team, under the Technical Services Department, provides expert guidance to implementing units on water, sanitation and hygiene interventions to ensure quality, sustainability, and compliance with standards defined by organisation. The team provides extensive support to design, implement, and assess interventions, and not limited to but conducting studies, research, developing technical guidelines. The team also initiates piloting innovative technologies, climate resilient and environment friendly WASH solutions. Strategic collaboration with sector actors, academia, private sector enables the team to ensure impactful evidence-based intervention & knowledge sharing across the sector.

About the role

This role will play pivotal role in developing engineering design of climate-resilient water supply systems across small to medium-scale schemes, including assessing groundwater & surface water sources, treatment process, storage, distribution networks, water vending machine etc. The incumbent will prioritise fit-for-purpose, technically sound, environmentally sustainable, and socially acceptable water interventions, optimising source selection, treatment reliability, and lifecycle costing.

The position will contribute to the development or review of technical design guidelines, standards, and toolkits using advanced digital design and data practices (e.g., CAD/BIM, hydraulic modelling, GIS/ asset data), and translate engineering insights into clear, actionable evidence for decision-makers and partners.

In this role, you will:

• Engineering Design & Innovation:Design and develop small to medium-scale, fit-for-purpose and resource-efficient water supply and WASH solutions, including decentralized systems, safe water dispensing, and appropriate treatment technologies, while proposing innovative and climate-resilient design approaches.
• Technical Documentation & Standards Compliance:Prepare complete engineering design packages (design basis, calculations, drawings, specifications, BoQs, cost estimates) and lead/support design review processes to ensure compliance with organizational standards and national/international codes, with proper documentation and archiving.
• Feasibility Assessment, Modelling & Construction Support:Conduct and support technical feasibility assessments, site surveys, and hydraulic/hydrologic modelling (e.g., EPANET, GIS), and provide technical support during construction to ensure quality implementation and smooth system handover.
• Operations, Capacity Building & Knowledge Development:Develop O&M manuals, SOPs, training materials, and inclusive guidance; build capacity of staff, partners, and operators; and contribute to research, technical briefs, and publications.
• Coordination, Tendering & Project Delivery:Collaborate with internal teams and external stakeholders (government, utilities, academia, private sector) to align designs with policies and service delivery arrangements, support tendering and consultant engagement, and assist in effective delivery of assigned project activities.These responsibilities will be reviewed with the line manager from time to time.

Requirements

Education: Bachelor’s degree in civil engineering, Environmental Engineering, or Water Resources Engineering from a recognized and reputable university in Bangladesh or abroad. A master’s degree in relevant field or a closely related discipline will be considered an advantage.

Experience: At least five years of professional working experience with demonstrated involvement in ...

Money Advise Technical Supervisor

32,042.00 GBP annually

Location Davidson Building Swan Street Gateshead Tyne & Wear NE8 1BG United Kingdom

This job ends on Friday

Join Us as a Money Advice Technical Supervisor!

About the role

Are you passionate about making a real difference in people’s lives? Do you have a strong background in money and debt advice, and a talent for leading and inspiring teams? If so, we want to hear from you!

What you'll be doing

This supervisory position offers an exciting opportunity to lead a team focused on delivering high-quality financial guidance and support. The role involves overseeing the provision of advice and assistance related to personal finance management, debt solutions, and budgeting. The successful candidate will play a key part in ensuring that advice services run smoothly, maintain compliance with regulations, and meet client needs effectively. This role is well suited to someone passionate about helping others navigate financial challenges while supporting a committed team.

What We’re Looking For

• At least 2 years’ experience providing specialized money and debt advice within the last 5 years.
• Proven ability to support, coach, and mentor advisers and colleagues.
• Strong organisational skills and a methodical approach to work.
• Excellent communication skills, especially via digital channels.
• Experience managing your own workload and supporting others to do the same.

What you need to know

• Full time hours
• Start date 1st February 2026

Ready to make a difference? Apply today and help us empower individuals to take control of their financial wellbeing.

Money advice Technical Supervisor role profile (1).pdf

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a colleague within the Rights Respecting Schools Team.

With knowledge and experience of child rights education in school settings, you will play a key role in the implementation of the RRSA in London. Liaising with colleagues and London Boroughs, you will recruit schools to the Programme, currently funded for London state schools by the Mayor of London’s Violence Reduction Unit. You will support schools by delivering our online training, conducting accreditations and writing supportive and developmental reports.

The successful applicant will have:

• Excellent knowledge of the CRC, the UK education landscape and the challenges facing school leaders at this time.

• Well developed ICT and communication skills and a clear capacity to engage, motivate and support schools to progress on their rights respecting journey.
• High levels of personal drive and motivation with a proven commitment to effective teamwork and delivering positive change for children.

Please bear in mind that when you write your response to our application questions, you demonstrate your knowledge, skills, and understanding of the role requirements and how well UNICEF UK’s values and mission aligns with yours. Using Artificial Intelligence (AI) such as ChatGPT to generate your answers, will automatically exclude your application from our recruitment process.

In order to complete your application, please download the following:

Job Description – this includes the criteria for the role, which you will need to respond to as part of your application

Our Shared Commitment – our organisational values. Please demonstrate how you meet these in your application.

Benefits – UNICEF UK salaries and benefits are benchmarked against other organisations in the charity sector.

Fair and Inclusive Recruitment – Read to see how we support you throughout your candidate journey.

Technical Coordinator

Job Description

Job Title: Technical Co-OrdinatorContract Type: PermanentSalary: £24,047.89 Per Annum pro-rata (£26,685.04 Per Annum pro-rata is achieved after 12 months successful performance in the role)Working Hours: 17.5 Hours per weekWorking Pattern: Monday, Tuesday, Wednesday (to be discussed), HybridLocation: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Technical Co-Ordinator
Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents.

About you
We are looking for someone with (to be taken from essential criteria)
• Experience of scheduling / diary management ideally within a repairs environment
• Proven track record of providing administrative services including accurate record keeping
• Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
• Ability to show initiative and propose solutions to issues identified

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays, pro-rata
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
 Applications may close before the deadline, so please apply early to be considered

Role Profile
•    Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. 
•    Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group 
•    To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards
•    Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed.
•    Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly
•    Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets 
•    Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaiso...

Technical Coordinator

Job Description

Job Title: Technical Co-OrdinatorContract Type: PermanentSalary: £24,047.89 Per Annum pro-rata (£26,685.04 Per Annum pro-rata is achieved after 12 months successful performance in the role)Working Hours: 17.5 Hours per weekWorking Pattern: Monday, Tuesday, Wednesday (to be discussed), HybridLocation: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Technical Co-Ordinator
Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents.

About you
We are looking for someone with (to be taken from essential criteria)
• Experience of scheduling / diary management ideally within a repairs environment
• Proven track record of providing administrative services including accurate record keeping
• Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
• Ability to show initiative and propose solutions to issues identified

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays, pro-rata
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
 Applications may close before the deadline, so please apply early to be considered

Role Profile
•    Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. 
•    Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group 
•    To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards
•    Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed.
•    Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly
•    Support the Case Management Officers in the production of management data on the status of caseload, detailing trends and geographical concerns which feed into the management of assets 
•    Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaiso...

Customer Tech Solution Representative

Posting Details

Job Details

Description

Department:            Customer Care Center 

SUMMARY

This position responds to customers by email and phone on behalf of all Customer Care Center (CCC) clients at the Christian Science Publishing Society and The Mother Church. The incumbent works independently with support from a dynamic team focused on providing customers with a positive and helpful experience that seeks to increase loyalty and appreciation for The Mother Church and products of the CSPS.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides testing / troubleshooting and stays current with technical issues for e-titles and digital products in relation to operating systems, web browsers and device upgrades; develops technical solutions for customers to resolve access or product issues and shares this content for the CCC knowledge base; provides technical support by phone and email and stays current with technical support skills; collaborates with Lead representatives and the management team to provide effective support to customers.

• Provides first-class customer service on all customer interactions. (70%)
  • • Provides testing/troubleshooting and stays current with technical issues for e-titles and digital products concerning operating systems, web browsers, and device upgrades;
    • Receives direction from the CCC Operations team to develop technical solutions for customers to resolve access or product issues and shares this content for the CCC knowledgebase in providing effective tech support to customers;
  • Processes and responds to emails and calls in an efficient manner, improving daily volume and quality with training and experience;
  • Sends out most email responses without review;
  • Calls customers as needed to convey information and assist with basic troubleshooting and site navigation;
  • Provides support for calls from Reading Rooms, customers and members requiring help with ordering and other business needs;
  • Uses exceptional communication skills by mirroring and listening, having a solution-oriented approach, and by under-promising and over-delivering.
  • Handles technical questions related to cookies, login issues, issues on mobile devices, eReaders, video webcasts, podcasts, etc. Comfortable handling questions for both Mac and PC computers.
  • Reads and understands subscription and product accounts and conveys the necessary information to customers, handling transactions as required;
  • Obtains and uses thorough product and organizational knowledge about TMC & CSPS – including ready access to information about Church, Library and CSPS events and resources – and integrates this information into communications that inform and up-sell to customers.
  • Masters and leverages knowledge of 3-5 complex fulfillment systems to best serve customers;
  • Familiarizes self with all of the self-service and account management portals available to subscribers;
  • Transacts all orders accurately and efficiently;
  • Is aware of and responsive to customer service levels for calls and emails, including contact volume, queues, and wait times, exhibiting a sense of urgency about helping the customer.
• Contributes to team oriented work as part of the CCC Team. (20%)
  • Takes proactive action in a quick-paced, fluid work environment.
  • Proactively works to improve processes;
  • Demonstrates a willingness to adapt to change, and eagerness to learn new things and contribute toward progressive change.
  • Provides back-up to CCC Leads and Supervisors as needed.
• Acquires needed information and communicates customer needs to interested parties. (10%)
  • Uses tools available to stay up-to-date on information, policies, and offers by attending and participating in update training meetings, visiting TMC/CSPS Websites regularly for latest information, and keeping resource materials organized and easily accessible;
  • Provides regular customer feedback to CCC Leadership;
  • Completes other projects as needed in support of TMC and CSPS.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor:  CCC Supervisor

Supervises: None

Regular ContactsThis position regularly interfaces with customers, employees, managers, and other professionals.

JOB REQUIREMENTS

Education/Experience

Bachelor's degree or equivalent professional work experience required. Additional 2-4 years of work experience with a focus on writing and customer communications preferred. Applicant must be proficient in the use of modern compu...

Kiosk mode

Before you apply, check out our handy hints and tips.

• Cardiff

• Commercial

• Permanent

This role offers a competitive salary, with hybrid working with 1 just day (usually a Wednesday), in the Cardiff office, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £30,525 per annum and potential for up to 30% annual bonus

About the role

Internally this role is known as an experienced applications adviser and we are only considering applications from experienced sales people. As an experienced Sales Advisor, you will be well versed in how to align the benefits of your product with the genuine needs of the target audience and naturally conclude the call with a sale. You will be a target driven  team player, eager to share your knowledge and act as a mentor to your peers, so the whole team succeeds. This isn't just a sales job; it's an opportunity to drive business growth and help shape your team's success.

Key responsibilities include: 

• A self driven sales-hungry mindset
• Previous sales experience with a consistent ability to exceed personal and departmental targets
• Competitive and demonstrable high achiever
• Coached or mentored sales advisors with demonstrable impact.
• Ability to manage a busy administrative and pipeline workload

About you:

To be successful in this role, you should have impactful previous sales experience, consistently delivering results within a customer-focused industry. You should be skilled in managing a pipeline to align product knowledge with the needs of the customer, with a natural desire and ability to conclude the sale. Additionally, you should be comfortable sharing your knowledge, through mentoring and coaching, to help drive team success.

The interview process for this role involves:-

• An interview up to 90 minutes, consisting of the below format
• Competency based interview questions approx 60 minutes
• Role play approx 30 minutes

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteri...