WIRRAL HOSPICE ST JOHN'S

PERSON SPECIFICATION

Job Title:
Hospice Pay Band:
Accountable To:
Responsible To:

Clinical Administrator Apprentice
In line with National Minimum Wage rates of pay
Patient and Family Support Services Manager
Director of Clinical Services

QUALIFICATIONS

COMPETENCIES
AND KNOWLEDGE

Essential
Minimum of 5 GCSEs at grade 4/C or above to include
English and Maths - or Functional Skills equivalent. If no
Maths GCSE, Functional Skills in Maths will be offered
and needs to be achieved alongside apprenticeship.
Keyboard and computer literacy skills

Understanding of Confidentiality.

SKILLS

PERSONAL
ATTRIBUTRES

Effective written and verbal communication skills.
Ability to relate well to a wide range of people.
Organised.
Good teamwork.
Attention to detail.
A desire to:

•  Learn and develop.
•  Support the work and care of the hospice.
•  A willingness to have a go and ask when in need

of support.

Ability to

•  Produce work of high quality.
•  Prioritise work.
•  Work independently as well as part of a team.
•  To confidently interact with service users and

other professionals.

Desirable
Higher level qualifications

Evidence
Application form

Microsoft Office skills or similar

Application form
Interview

Knowledge of health care record
systems

Application form
Interview

Ability to communicate well with
people who are distressed

Interview
References

•  To remain calm and understanding in challenging

situations

•  Treat others politely and with dignity
•  To work equitably.

To work:

•  With honesty and integrity
•  Flexibly to support the organisation
In an organised and efficient way
•

Job Title:
Hospice Pay Band:
Accountable To:
Responsible To:

Health Care Assistant Apprentice
In line with National Minimum Wage rates of pay
Ward Sister/Deputy Community Services Manager
Clinical Services Manager/Community Services Manager

PERSON SPECIFICATION

QUALIFICATIONS

COMPETENCIES
AND KNOWLEDGE

Essential
Minimum of 2 GCSE’s in English and Maths at grade 4
or above- or Functional Skills equivalent.
Dealing with the public or experience in a public facing
role
IT skills including Microsoft office

Desirable

Evidence
Application form

Application form
Interview

Knowledge of health care record
systems

Full driving license with access to a
car

Application form
Interview

Interview
References

SKILLS

PERSONAL
ATTRIBUTRES

Ability to relate to a wide range of people
Effective verbal and written communication skills.
Team Working Skills
Willingness to learn how to drive during apprenticeship
A desire to:

•  Learn and develop.
•  Support the work and care of the hospice

A willingness to:

•  have a go and ask when in need of support.

Ability to

•  communicate well
•  demonstrate kindness and compassion
•  work as part of a team.

To work:

•  With honesty, integrity and mature attitude
•  Flexibly to support the organisation
In an organised and efficient way
•

Job Profile

Job Information
Job Title
Hospice Pay Band

Apprentice Clinical Administrator
In line with National Minimum Wage rates of pay

Job Summary
The role will provide administrative support across hospice clinical services working with staff, volunteers
and service users.
Through a calm and professional approach this role will help deliver the smooth running of services
supporting service user’s needs.
You will be dealing with telephone calls, e-mails and face to face contact with staff, volunteers and
service users, ensuring enquiries are dealt with in an efficient and supportive manner.

Tasks and responsibilities.
Tasks will vary depending on the department being supported. The apprentice will gain a breadth of
knowledge of all areas of clinical administration at the hospice, having the opportunity to work with the
different teams.  Training and support will be provided.

The following are an example of the tasks the apprentice may undertake.

•

•

•
•

•

•

•

•
•

•

To work with the different members of the clinical administration team to learn the various
aspects of clinical administrative support within the hospice.
Liaise with other agencies, departments and official bodies to assist in providing a high quality
and efficient service, sharing information as appropriate.
To act as an ambassador for the hospice and promote its services.
To provide administrative support i.e. filing, scanning, photocopying and producing
letters/documents.
Accurately input, retrieve and collect data and information using the Hospice computer
systems.
Work confidentially with the clinical computer systems and electronic patient records including
retrieving, uploading and inputting information that may contain details and images of severe
illnesses.
Deal with face to face and telephone enquiries, convey messages and transfer calls as
necessary whilst maintaining confidentiality at all times.
To be responsible for receiving and processing incoming and outgoing emails and mail.
To communicate effectively and liaise with other professionals in a clear, concise and
professional manner.
Take telephone calls from bereaved family and distressed patients, dealing with them
empathetically and professionally.

Training & professional development.

•

•

•

•

To attend all sessions associated with apprenticeship programme, meet deadlines for
assignments and assessments.
To raise any concerns about progress in the apprenticeship programme with the supervising
Patient and Family Support Services Manager.
To engage in regular supervision and workload management meetings with the supervising
Patient and Family Support Services Manager.
To work with and take direction from the clinical administrators for daily tasks.

•
•

To complete and maintain all mandatory training.
To achieve training and development requirements as identified in annual appraisal process.

Other

•  Undertake conscientiously other tasks and responsibilities that may be required and reasonable

in the circumstance at the time.

•  Undergo training and instruction that may be required to competently carry out the needs of the

job.

•  Attend and participate in meetings that may reasonably be required.

The duties and responsibilities referred to above are an outline only and may be changed from time to
time in accordance with the needs of the Hospice.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be
necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly
known as CRB) to check for any previous criminal convictions.

Organisational Philosophy of Care, Purpose and Values
Wirral Hospice St John’s aims to offer care and support for patients and their families living with a life
limiting illness based around what is important to them. It endeavours to meet the holistic needs of our
patients – physical, psychological, social and spiritual needs and support their loved ones and carers
without discrimination.

Wirral Hospice St John’s CARES
So that we can deliver on our Philosophy of Care and Purpose, the Hospice has developed the following
Values that we uphold in all that we do.

Compassionate:  To care for and support patients, families, colleagues and the wider

Accountable:

Respectful:

Equitable:

Sustainable:

community with compassion and understanding.
To be accountable for our own actions and decisions, and to hold each other to
account.
To treat others with respect throughout all interactions, acknowledging and
considering differing opinions.
To act in an equitable manner for all, ensuring that individual needs are
considered and supported.
To manage our resources efficiently, optimising use and value, whilst
minimising waste.

Safeguarding
Wirral  Hospice  St  John’s  has  a  responsibility  to  ensure  that  all  children/young  people  and  adults  are
adequately  safeguarded  and  protected  and  that  “Safeguarding  is  Everyone’s  Business”.  As  a
consequence, all staff are required to adhere to national and local safeguarding policies/procedures and
to act upon any concerns in accordance with them.

Equality and Diversity
Wirral Hospice St John’s has given its full commitment to the adoption and promotion of the key principles
of equality and diversity of equal opportunities contained within current legislation and the Wirral Hospice
St John’s Equality Policy.

Health and Safety
It  is  the  duty  of  every  employee  to  work  in  such  a  way that  accidents  to  themselves  and  to  others  are
avoided,  and  to  co-operate  in  maintaining  their  place  of  work  in  a  tidy  and  safe  condition,  thereby
minimising  risk.  Employees  will,  therefore  refer  any  matters  of  concern  through  their  line  manager.

Similarly,  it  is  each  person’s  responsibility  to  ensure  a  secure  environment  and  bring  any  breaches  of
security to the attention of their manager.

Confidentiality
In the course of your duties, you will have access to confidential material about patients, members of staff
or other hospice business. On no account must information relating to identifiable patients be divulged to
anyone other than those authorised persons, for example, medical, nursing or other professional staff, as
appropriate, who are concerned directly with the care, diagnosis and or/treatment of the patient. If you are
in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you
must  seek  advice  from  your  manager.  Similarly,  no  information  of  a  personal  or  confidential  nature
concerning individual members of staff should be divulged to anyone without the proper authority having
first been given.

General Data Protection Regulations (GDPR)
Wirral Hospice St John’s is required to process personal data relating to its employees, including ‘special
categories of personal data’, as defined in the General Data Protection Regulations 2018 (the ‘Act’).

All such data will be processed in accordance with the provisions of the Act and the relevant hospice’s
policies. For the purposes of the Act, the term ‘processing’ includes the initial collection of personal data,
the holding and use of such data, as well as access and disclosure, through to final destruction.

Other
This  job  profile  is  intended  to  provide  an  outline  of  the  duties  and  responsibilities  of  this  post,  it  is  not
exhaustive and may be modified and developed periodically following discussions between the post holder
and the relevant line manager.

Job Profile

Health Care Assistant   - In-Patient Unit
Band 2

Job Information
Job Title
Hospice Pay Band

Job Summary

The post holder will:

•  Aim to maintain a high standard of nursing care for patients within the Inpatient Unit

•  Work under the instructions of a qualified nurse to give care to patients and their families.

•  To undertake clerical duties as required.

Key Responsibilities

1.

Clinical

•  Be  aware  of  the  holistic  needs  of  patients  and  their  families  and  the  Philosophy  of

Hospice Care.  Refer any queries to the Nurse in Charge

•  Work within the agreed policies, procedures, and guidelines of the Hospice.

•  Assist  the  trained  nurse  or  work  independently,  as  per  Care  Plan  set  out  by  Trained

Nurse in administering direct patient care.

•  Assist trained staff/work independently following instructions from trained staff, in taking

care of patient’s property and valuables according to Hospice policy.

•  Assist qualified staff in dealing with bereavement issues.

•  Attend Mandatory Training and keep updated and adhere with hospice policy.

•  Take responsibility for keeping supplies topped up.

•  Assist with appropriate aspects of nursing care and with support from qualified staff to

ensure patients carers are appropriately supported...

•  Escort and chaperone patients, as appropriate.

•  Collect and deliver specimens as appropriate.

•  Maintain patient clinical documentation within the guidelines of the activities of the role
and ensure this is countersigned by a qualified member of the nursing team, within the
hospice.

•  Work as a member of the ward team to provide a climate conducive to learning and high

standards of patient care and strive to maintain relationships within the ward.

•  Ensure  safe  storage  and  economic  use  of  equipment.    Be  aware  of  COSHH

Regulations.

•  On occasions represent the Hospice at outside fundraising events.

2.

Personal

•  Be aware of the Hospice Grievance and Disciplinary Procedures.

•  Recognise the contribution of the Volunteers within the Hospice.

•  Take responsibility for undertaking the NVQ training.

•  Take responsibility for keeping updated with relevant courses and study.

•  Support and participate in developing and maintaining link nurse subject in conjunction

with members of the MDT.

•  Be aware of and participate in audit as directed by Team Leader.

•  To demonstrate understanding and empathy to patients and carers.

Organisational Philosophy of Care, Purpose and Values
Wirral Hospice St John’s aims to offer care and support for patients and their families living
with a life limiting illness based around what is important to them.  It endeavours to meet
the holistic needs of our patients – physical, psychological, social and spiritual needs and
support their loved ones and carers without discrimination.

Wirral Hospice St John’s CARES

So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed
the following Values which we uphold in all that we do.

Compassionate:  To care for and support patients, families, colleagues and the wider
community with compassion and understanding.

Accountable:
other to account

To be accountable for our own actions and decisions, and to hold each

Respectful:
and considering differing opinions.

To treat others with respect throughout all interactions, acknowledging

Equitable:
considered and supported

To act in an equitable manner for all, ensuring that individual needs are

Sustainable:
minimising waste

To manage our resources efficiently, optimising use and value, whilst

Safeguarding
Wirral Hospice St John’s has a responsibility to ensure that all children/young people and
adults  are  adequately  safeguarded  and  protected  and  that  “Safeguarding  is  Everyone’s
Business”.    As  a  consequence,  all  staff  are  required  to  adhere  to  national  and  local
safeguarding policies/procedures and to act upon any concerns in accordance with them.

Equality and Diversity
Wirral Hospice St John’s has given its full commitment to the adoption and promotion of the
key  principles  of  equality  and  diversity  of  equal  opportunities  contained  within  current
legislation and the Wirral Hospice St John’s Equality Policy.

Health and Safety
It is the duty of every employee to work in such a way that accidents to themselves and to
others are avoided, and to co-operate in maintaining their place of work in a tidy and safe
condition, thereby minimising risk.  Employees will, therefore, refer any matters of concern
through their line manager.  Similarly, it is each person’s responsibility to ensure a secure
environment and bring any breaches of security to the attention of their manager.

Confidentiality
In the course of your duties, you will have access to confidential material about patients,
members of staff or other hospice business.  On no account must information relating to
identifiable  patients  be  divulged  to  anyone  other  than  those  authorised  persons,  for
example, medical, nursing or other professional staff, as appropriate, who are concerned
directly  with  the  care,  diagnosis  and  or/treatment  of  the  patient.  If  you  are  in  any  doubt
whatsoever as to the authority of a person or body asking for information of this nature, you
must seek advice from your manager.  Similarly, no information of a personal or confidential
nature  concerning  individual members of  staff  should be  divulged  to  anyone  without  the
proper authority having first been given.

General Data Protection Regulations (GDPR)
Wirral  Hospice  St  John’s  is  required  to  process  personal data  relating  to  its  employees,
including ‘special categories of personal data’, as defined in the General Data Protection
Regulations 2018 (the ‘Act’)

All such data will be processed in accordance with the provisions of the Act and the relevant
hospice’s policies.  For the purposes of the Act, the term ‘processing’ includes the initial
collection  of  personal  data,  the  holding  and  use  of  such  data,  as  well  as  access  and
disclosure, through to final destruction.

Other
This job description is intended to provide an outline of the duties and responsibilities of this
post,  it  is  not  exhaustive  and  may  be  modified  and  developed  periodically  following
discussions between the post holder and the relevant line manager.

Job Title: Health Care Assistant – In-Patient Unit
Hospice Pay Band: Band 2
Reports to: Ward Sister
Responsible to: Clinical Services Manager

PERSON SPECIFICATION

QUALIFICATIONS

•  QCF or equivalent Level 2 in Health

Essential

Desirable

Evidence

Application

ATTRIBUTES
KNOWLEDGE

MOTIVATION

PERSONALITY

OTHER

and Social Care or equivalent

•  Care Certificate

•  6 months Nursing Auxiliary/HCA

 Enthusiastic
 Assertive
 Work under pressure.
 Confident
 Ability to prioritise.
 Ability to work unsupervised.

•
•
•
•
•
•
•  Good initiative
•  Good communicator
•  Confident
•  Reliable
•  Excellent initiative
•  Conscientious
•  Excellent communicator
•  Team Player
•
 Flexible
•  Commitment to work unsocial hours

•  Specialist Palliative Care

Application and Interview
Application and Interview

Application and Interview

Application and Interview

Job Profile

Registered Nurse
5

Job Information
Job Title
Hospice Pay Band

Job Summary

The post holder will:

Assess, implement, review and evaluate care needs for designated group of patients.

Demonstrate procedures to and supervise qualified and/or unqualified staff.

Maintaining overall standard of care for patients at all times

Educational and development role

Key Responsibilities

Clinical/Professional

•  Be responsible for maintaining one’s own NMC Registration including maintenance of

clinical portfolio.

•  Be aware of and adhere to all relevant NMC Codes of Practice and Advisory Papers.

•  Be  accountable  for  maintaining  a  safe  and  responsible  approach  to  the  sphere  of
practice  acknowledging  the  holistic  needs  of  the  patient  and  families  and  the
Philosophy of Hospice Care.

•  Work within the agreed policies, procedures and guidelines identified for the sphere of

practice.

•  Ensure at all times a good role model is presented to other members of the hospice

team.

•  Provide nursing care to the patient according to their specialist palliative care needs

and commence and update plans of care as required.

•  Coordinate and lead care for an allocated group of patients.

•  Demonstrate a commitment to developing own critical analytical skills.

•  Engage in clinical training as relevant to role

•  Fulfil  practice  supervisor  role  and  once  appropriately  qualified  and  experienced

practice assessor role for nursing students

•

In  conjunction  with  other  members  of  the  Multi-Disciplinary  Team  assess,  plan,
implement and evaluate patient care.

•  Attend  weekly  Multi-Disciplinary  Meeting  and  communicate  decisions  to  team

members.

•  Maintain accurate and legible written and electronic records in accordance with NMC

guidelines.

•  Support learning for qualified and unqualified staff including students and volunteers.

•  Ensure safe and economical storage and use of equipment.

•  Be receptive and supportive towards the research and audit plans of others, participate

in research audit studies as required.

•

Identify own areas of interest and become involved in research and development of
new ideas.

•  Be responsible for  developing  and maintaining  link  topic  ensuring relevant  evidence
based practice is disseminated to all staff. As link nursing coming back relevant to keep
this

•  Undertake all scope of practice roles which are identified by the Hospice as integral to

the role.

•  Share  knowledge  and  expertise  with  others  and  assist  in  facilitating  a  learning

environment conducive to the acquisition of further knowledge and skills.

•  Work with agreed correct policy for safe custody, storage and administration of drugs
including  competency  of  single  nurse  administration  for  specified  control  drugs
following appropriate training and supervision.

•  Participate  in  and  contribute  to  the  setting  and  measuring  of  standards  within  the

sphere of clinical practice and as laid down by the Care Quality Commission.

•  Work as part of a team and liaise with the appropriate colleagues to ensure optimum

care for the patients under your care

•  Work within own scope of practice and ask for help when needed

2.

Managerial

•  Maintain a safe and therapeutic environment for patients and carers.

•  Have regard for the resource implications of decisions made.

•  Attend  face  to  face  mandatory  training  and  complete  e-learning  within  a  timely

manner as per hospice policy

•  Ensure accidents and incidents are correctly reported as per hospice policy.

•  Take responsibility according to Hospice policy for patient’s property and valuables.

•

In  exceptional  circumstances  and  with  direct  support  of  senior  clinical  staff  take
responsibility for the management of the unit in the absence of other senior clinical
staff.

•  Be  prepared to  represent  the  Hospice  at  both  specialist  clinical  events  and  also

fundraising events.

3.

Personnel

•  Work  within  agreed  Hospice  grievance,  disciplinary  and  whistle  blowing

procedures.

•  Supervise non-nursing staff as required.

•  Strive  to  promote  good  working  relationships  throughout  the  Hospice  and

community.

•  Take personal responsibility for own professional development and updating. Not

sure exactly what is meant here

•  Demonstrate flexibility with regard to reasonable request to adjust duties and hours

worked.

•  Work towards continued professional development as identified as part of individual

appraisal with line manager

•  Awareness of hospice values and demonstrating these through your work

Organisational Philosophy of Care, Purpose and Values
Wirral Hospice St John’s aims to offer care and support for patients and their families living with a
life  limiting  illness  based  around  what  is  important  to them.    It  endeavours  to meet  the  holistic
needs of our patients – physical, psychological, social and spiritual needs and support their loved
ones and carers without discrimination.

Wirral Hospice St John’s CARES

So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed the
following Values which we uphold in all that we do.

Compassionate:
community with compassion and understanding

To care for and support patients, families, colleagues and the wider

Accountable:
to account

To be accountable for our own actions and decisions, and to hold each other

Respectful:
considering differing opinions.

To treat others with respect throughout all interactions, acknowledging and

Equitable:
considered and supported

To  act  in  an  equitable  manner  for  all,  ensuring  that  individual  needs  are

Sustainable:
minimising waste

To  manage  our  resources  efficiently,  optimising  use  and  value,  whilst

Safeguarding
Wirral Hospice St John’s has a responsibility to ensure that all children/young people and adults
are adequately safeguarded and protected and that “Safeguarding is Everyone’s Business”.  As a
consequence,  all  staff  are
local  safeguarding
to  national  and
to  adhere
required
policies/procedures and to act upon any concerns in accordance with them.

Equality and Diversity
Wirral Hospice St John’s has given its full commitment to the adoption and promotion of the key
principles of equality and diversity of equal opportunities contained within current legislation and
the Wirral Hospice St John’s Equality Policy.

Health and Safety
It is the duty of every employee to work in such a way that accidents to themselves and to others
are  avoided,  and  to  co-operate  in  maintaining  their  place  of  work  in  a  tidy  and  safe  condition,
thereby minimising risk.  Employees will, therefore refer any matters of concern through their line
manager.  Similarly, it is each person’s responsibility to ensure a secure environment and bring
any breaches of security to the attention of their manager.

Confidentiality
In the course of your duties you will have access to confidential material about patients, members
of staff or other hospice business.  On no account must information relating to identifiable patients
be divulged to anyone other than those authorised persons, for example, medical, nursing or other
professional  staff,  as  appropriate,  who  are  concerned  directly  with  the  care,  diagnosis  and
or/treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or
body asking for information of this nature, you must seek advice from your manager.  Similarly, no
information of a personal or confidential nature concerning individual members of staff should be
divulged to anyone without the proper authority having first been given.

General Data Protection Regulations (GDPR)
Wirral Hospice St John’s is required to process personal data relating to its employees, including
‘special categories of personal data’, as defined in the General Data Protection Regulations 2018
(the ‘Act’)

All  such  data  will  be  processed  in  accordance  with  the  provisions  of  the  Act  and  the  relevant
hospice’s policies.  For the purposes of the Act, the term ‘processing’ includes the initial collection
of personal data, the holding and use of such data, as well as access and disclosure, through to
final destruction.

Other
This job description is intended to provide an outline of the duties and responsibilities of this post,
it is not exhaustive and may be modified and developed periodically following discussions between
the post holder and the relevant line manager.

PERSON SPECIFICATION

Job Title:
Hospice Pay Band:
Accountable To:
Responsible To:

QUALIFICATIONS

Registered Nurse
5
Qualified Nurse in Charge
Clinical Manager
Essential
NMC registration

EXPERIENCE &
ATTAINMENTS

Interest in palliative care

SKILLS & ATTRIBUTES

Enthusiastic
Assertive
Work under pressure
Confident
Ability to prioritise

Evidence

Desirable
Practice Assessor Qualification
Relevant post graduate qualification
(this could include oncology, palliative
care, leadership, advanced practice
etc)
Experience of supporting learners
(such as junior staff and pre-
registration students)
Recognised communication
qualifications (such as Advanced
Communication Skills)
Previous experience caring for
palliative patients and supporting their
loved ones
Completed clinical preceptorship or
willingness to complete preceptorship
within organisation
Experience of Advanced Care
Planning

KNOWLEDGE &
UNDERSTANDING

Reliable
Excellent initiative
Conscientious
Excellent communicator
Team Player
General Nursing
Knowledge around medication
administration and safety
Experience with admission and
discharge process

OTHER REQUIREMENTS  Commitment to work unsocial hours

Specialist palliative care nursing
expertise
Demonstrable clinical skills and
experience
Experience working as part of a
multidisciplinary team
Experience around complex
discharges and inter organisational
referrals

Job Profile

Apprentice Health Care Assistant
In line with National Minimum Wage rates of pay

Job Information
Job Title
Hospice Pay Band

Job Summary

Health care assistant for the Inpatient unit and Community Services including
Hospice at Home, Wellbeing and Outpatients

Key Responsibilities
Clinical

•  Assist the registered health practitioners in developing and maintaining a safe,

caring and supportive environment for patients, relatives and staff.

•  To assist and work under the instruction of a designated person to deliver care

to patients on the inpatient unit and in community services.

o  Carry out personal care including washing and dressing patients as per

care plan

o  Support patients with their nutritional needs and simple meal

preparation with supervision

o  Support patients with their mobility

•  Communicate clearly and effectively with patients, families and other health

care professionals

•  Use electronic systems to document patient care with support and

supervision

•  Share written information with families and patients as directed
•  To work alongside the clinical team, engaging in clinical handovers, safety

huddles and team meetings

•  Upholding all infection prevention and control requirements
•  Services run 7 days a week with shift work covering long days and short shifts

and nights. (Day shifts only whilst undertaking apprenticeship)

•  The ability to drive and have access to a car is required for this role, therefore a
full driving license or willingness to learn how to drive is essential for this role

 Training & professional development

•  To achieve training and development requirements in line with apprenticeship

learning programme and as identified in annual appraisal process.
•  To attend all sessions associated with apprenticeship programme, meet

deadlines for assignments and assessments.

•  To raise any concerns about progress in apprenticeship programme with

Clinical services manager/community services manager

•  To complete and maintain all mandatory training
•  To attend all internal education sessions as directed.

Other
 The duties and responsibilities referred to above are an outline only and may be
changed from time to time in accordance with the needs of the Hospice.

 Organisational Philosophy of Care, Purpose and Values
Wirral Hospice St John’s aims to offer care and support for patients and their
families living with a life limiting illness based around what is important to them. It
endeavours to meet the holistic needs of our patients – physical, psychological,
social and spiritual needs and support their loved ones and carers without
discrimination.

Wirral Hospice St John’s CARES
So that we can deliver on our Philosophy of Care and Purpose, the Hospice has
developed the following Values that we uphold in all that we do.

Compassionate: To care for and support patients, families, colleagues and the

wider community with compassion and understanding

Accountable: To be accountable for our own actions and decisions, and to hold

each other to account

Respectful: To treat others with respect throughout all interactions,

acknowledging and considering differing opinions.

Equitable: To act in an equitable manner for all, ensuring that individual needs are

Sustainable: To manage our resources efficiently, optimising use and value,

considered and supported

whilst minimising waste

 Safeguarding
Wirral Hospice St John’s has a responsibility to ensure that all children/young people
and  adults  are  adequately  safeguarded  and  protected  and  that  “Safeguarding  is
Everyone’s Business”. As a consequence, all staff are required to adhere to national
and  local  safeguarding  policies/procedures  and  to  act  upon  any  concerns  in
accordance with them.

Equality and Diversity
Wirral Hospice St John’s has given its full commitment to the adoption and promotion
of the key principles of equality and diversity of equal opportunities contained within
current legislation and the Wirral Hospice St John’s Equality Policy.

Health and Safety
It is the duty of every employee to work in such a way that accidents to themselves and
to others are avoided, and to co-operate in maintaining their place of work in a tidy and

safe condition, thereby minimising risk. Employees will, therefore, refer any matters of
concern  through  their  line  manager.  Similarly,  it  is  each  person’s  responsibility  to
ensure a secure environment and bring any breaches of security to  the attention  of
their manager.

Confidentiality
In  the  course  of  your  duties,  you  will  have  access  to  confidential  material  about
patients, members of staff or other hospice business. On no account must information
relating  to  identifiable  patients  be  divulged  to  anyone  other  than  those  authorised
persons, for example, medical, nursing or other professional staff, as appropriate, who
are concerned directly with the care, diagnosis and or/treatment of the patient. If you
are  in  any  doubt  whatsoever  as  to  the  authority  of  a  person  or  body  asking  for
information  of  this  nature,  you  must  seek  advice  from  your  manager.  Similarly,  no
information  of  a  personal  or  confidential  nature  concerning  individual  members  of
staff should be divulged to anyone without the proper authority having first been given.

General Data Protection Regulations (GDPR)
Wirral Hospice St John’s is required to process personal data relating to its employees,
including  ‘special  categories  of  personal  data’,  as  defined  in  the  General  Data
Protection Regulations 2018 (the ‘Act’).

All such data will be processed in accordance with the provisions of the Act and the
relevant hospice’s policies. For the purposes of the Act, the term ‘processing’ includes
the  initial  collection  of  personal  data,  the  holding  and  use  of  such  data,  as  well  as
access and disclosure, through to final destruction.

Other
This job profile is intended to provide an outline of the duties and responsibilities of
this  post;  it  is  not  exhaustive  and  may  be  modified  and  developed  periodically
following discussions between the post holder and the relevant line manager.