PMO Analyst - Maternity Cover

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

WSET’s purpose is to empower people through inspiring learning experiences across the globe. We offer a comprehensive suite of globally recognised qualifications in wine, spirits, and sake and are the world’s leading provider of drinks education, delivering over 140,000 exams each year in more than 70 countries via our network of Approved Programme Providers (APPs).

As a truly global organisation, we have teams in the UK, Australia, Canada, China, Hong Kong, Singapore, and the USA. The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity, helping our global talent innovate and thrive.
Please note: Employment is conditional on a successful background check. If you currently work for a WSET APP, eligibility may vary — please contact the hiring manager to discuss.
This is an exciting opportunity to contribute to the ongoing digital transformation of WSET. Working within the IT & Projects Department you will have hands-on responsibility for overseeing the project lifecycle, securing and improving standards and consistency. Contributing to the creation and maintain a centre of excellence for project management.

Overall Responsibility

• Establish framework, structures, and processes to continuously support the management of projects, programmes, and portfolio work throughout the organisation ensuring alignment to the business strategic direction

• Manage online information & repositories (Teams & SharePoint), to ensure project documentation and information are up to date and easily accessible to stakeholders.

• Implement processes to improve project communication and limit information silos and miscommunications

• Create, maintain, and standardise a library of documents, models, and reporting templates across project delivery

• Support overall Portfolio Governance through triaging new project ideas and proposals

• Develop and maintain an overview of project resource capacity across the Portfolio

• Monitor and track the status of active Projects and Programmes for senior stakeholder and leadership visibility

• Produce relevant status reports and additional information to support the operation of leadership level governance meetings

• Assist Project Managers with updating and maintaining the control documents (RAID, Action & Decisions, Complex Project Plans, Benefits, Training, Comms & Resource logs)

• Provide health checks for portfolio, programmes, and projects to promote best practice through conducting audit & peer reviews

Person Specification

Essential

• A track record of successful delivery in PMO roles within an IT and Business change environment.

• A firm understanding of the importance that PMO has on good project and programme management.

• Knowledge of project management methodologies (Prince2, Agile)

• Excellent communication skills for stakeholder and third-party vender collaboration

• Safeguarding organisational knowledge and learning

• Strong attention to details and technicalities.

• Ability to interpret complex project data and summarise to multiple audiences

• Self-motivated

Desirable

• A professional qualification such as PRINCE2, PMP, Agile, Scrum,

Have a high level of Emotional Quotient (EQ) and empathy to support team wellbeing

Experience of working with Asana

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Information Technology
• Locations
• Baden Place, London
• Remote status
• Hybrid

About WSET

WSET (Wine & Spirit Education Trust) is the world's leading provider of wine, spirits and sake qualifications; since 2003 over a million people have taken a course with WSET. Our courses are designed to inspire and empower anyone looking to develop their drinks knowledge - from beginners to experts and from enthusiasts to professionals.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Accounts Assistant

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

At the Wine & Spirit Education Trust (WSET), we believe in the power of education to inspire and transform lives. We offer globally recognised qualifications in wines, spirits, sake, and beer, empowering over 140,000 learners every year in 70+ countries.

We’re proud to be the world’s leading provider of drinks education, supported by a global network of Approved Programme Providers and a team based across the UK, USA, China, Canada, Hong Kong, Singapore, and Australia.

We’re currently looking for a dedicated and proactive Accounts Assistant to join our Finance Team in the UK. This is a key role supporting the day-to-day financial operations of our business and ensuring the accuracy and integrity of our Purchase Ledger. You’ll be part of a collaborative, purpose-driven team at the heart of a dynamic, international organisation.

Principle duties and responsibilities:

• Ensure all purchase orders, invoices and expense claims are approved in line with the purchasing policy, are correctly coded and accurately recorded in finance system (NetSuite).
• Prepare and process payment runs, including electronic payments adhering to payment terms and company policies.
• Ensure claims on our expenses platform (currently Webexpenses) are exported and accounted for in NetSuite.
• Handle supplier queries and disputes in a timely and professional manner, resolving issues to maintain positive vendor relationships.
• Maintain accurate and up-to-date records of supplier accounts, payments, and transactions.
• Assist in month-end and year-end closing procedures, including journal entries, accruals and prepayments related to purchases.
• Ensure compliance with relevant financial regulations and internal controls.
• Full ownership of the ‘Accounts Payable’ inbox.

Other Duties

• Balance sheet reconciliation for selected accounts
• Purchase Order and Expense platform training for non-finance colleagues
• Assisting with queries and reporting as required by management.
• Collaborate with other departments to streamline processes and improve efficiency in the purchase-to-pay cycle.
• Contribute to the development and implementation of policies and procedures related to purchase ledger activities.
• Assisting AR Team if required.
• Additional duties may be assigned based on the needs of the organisation.

Requirements for role

Essential

• Sound knowledge of accounting principles and practices.
• 3 - 4 years’ experience with data input, accounts payable and administration.
• Effective communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders.
• Impeccable accuracy.
• Proficiency in accounting software and Microsoft Office applications, especially Excel.
• Commitment to maintaining confidentiality and integrity in handling financial information.
• Ability to prioritise a busy workload.
• Ability to build good working relationships.

Desirable:

• Experience in using NetSuite
• Experience of accounting in charity sector
• Experience of working with foreign subsidiaries and/or multi-site business.

Hybrid | Salary: £31,500 | Full-Time

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Finance
• Locations
• Baden Place, London
• Remote status
• Hybrid

About WSET

WSET (Wine & Spirit Education Trust) is the world's leading provider of wine, spirits and sake qualifications; since 2003 over a million people have taken a course with WSET. Our courses are designed to inspire and empower anyone looking to develop their drinks knowledge - from beginners to experts and from enthusiasts to professionals.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Digital Marketing Executive

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

Are you passionate about all things digital and love getting hands-on with the latest tools and trends?

Do you thrive on creating content that stops the scroll and want to make a real impact in a global brand?

Are you curious about what motivates online audiences and excited to help grow digital communities?

If yes, we’d love to hear from you!

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer.

Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide.
We are a global organisation and are proud to have people from all over the world working for us. We have people in Australia, Canada, Chinese Mainland, Hong Kong, Singapore and the USA as well as the UK.
This is an opportunity for a creative, insights-driven digital marketeer to join our vibrant, supportive and ambitious global marketing team.

You’ll play a key role in delivering our organic social media, content and email activity, helping connect WSET with digital audiences around the world.

What you’ll do

• Drive our social media presence– with a primary focus on LinkedIn, Instagram, YouTube and Facebook, and a secondary focus on TikTok. You’ll help monitor emerging platforms like Reddit too, always ready to spot the next big thing.

• Spot and share trends– you’re always in tune with what’s happening online and know how to create content (static and video, especially short-form vertical like Reels and Shorts) that grabs attention and gets people talking.

• Collaborate and connect– work closely with the Digital Marketing Manager to make sure our organic and paid media work hand in hand, similarly with our Communications Manager to help bring influencer campaigns to life.

• Grow our community– respond to questions, nurture conversations and help our audience feel part of something special.

• Deliver email marketing– plan, build and write campaigns for our global and beer-specific audiences using DotDigital, always looking for ways to grow our lists through creative lead gen campaigns.

• Help with CRM integration– support our email activity so it works seamlessly with Microsoft Dynamics, help us get the most from our data and take us to the next level.

• Keep our website up to date– upload and edit pages in our CMS (we useUmbraco), apply SEO and ensure copy, imagery and links are accurate and accessible.

• Contribute to our content strategy– commission and manage external writers, journalists and third-party content creators (including influencers) to deliver SEO, SEM and GEO-rich content for blogs, websites and social channels that supports our marketing goals.

• Measure what matters– use analytics to track performance, report on results and suggest improvements.

• Embrace innovation– bring fresh ideas, experiment with Generative AI and help us stay ahead of the curve.

• Pitch in and support– whether it’s managing inboxes, helping at events or supporting lead gen, you’re always ready to get stuck in.

What you’ll bring

• A good working knowledge of analytics tools (GA4), email marketing platforms (DotDigital is the platform we use), Generative AI platforms (we use Microsoft Copilot) and CRM platforms (Microsoft Dynamics preferred).

• Experience in a similar digital marketing role, with a passion for social media, content and email.

• Familiarity with content management systems and confidence making day-to-day updates in a CMS (Umbraco experience a plus)

• Exceptional written English and a flair for creating engaging copy and visuals.

• A deep understanding of the social media landscape.

• Experience with SEO, SEM and GEO, and a keen eye for what makes content perform.

• Ability to use design tools (like Canva, Figma or Adobe Creative Cloud) and a willingness to experiment with new tech.

• A collaborative, can-do attitude and a love of learning and sharing ideas.

• High attention to detail, strong organisational skills and the ability to juggle multiple projects.

• Bonus points for knowledge or experience in the drinks industry, not-for -profit or education.

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Marketing
• Locations
• Baden Place, London
• Remote status
• Hybrid

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Credit Controller

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

As the world’s leading provider of qualifications in wines, spirits, beer and sake, we deliver over 140,000 exams every year to students in more than 70 countries, supported by our global network of Approved Programme Providers (APPs).
We are proud to be a truly international organisation, with passionate colleagues based across the UK, Australia, Canada, China, Hong Kong, Singapore and the USA. Our people share a commitment to integrity, empowerment, dynamism and inclusivity—values that shape how we work and how we support our global community of learners.

About the Role

We’re looking for a proactive and collaborative Credit Controller to join our friendly Finance Team. This is a key role that helps ensure WSET’s cashflow is well managed, customer accounts are accurate, and finance queries are handled with professionalism and care.
You’ll take ownership of core finance functions—credit control, cashbook management, and the Finance Inbox—while also supporting wider team initiatives. If you enjoy building positive relationships, solving problems, and bringing clarity to financial processes, we’d love to hear from you.

Key Responsibilities

Credit Control

• Manage the full credit control cycle, including issuing statements, chasing overdue payments and maintaining accurate customer ledgers.
• Build and nurture positive relationships with customers while ensuring timely collections.
• Escalate aged debts or potential credit risks to the Finance Manager when appropriate.
• Review and update credit limits and terms in collaboration with management.

Cash Book Management

• Maintain and reconcile daily cashbooks across all WSET bank accounts.
• Post and allocate customer BACs payments to invoices in NetSuite.
• Support month-end close by preparing and posting all relevant cash-related journals.

Finance Queries & Team Support

• Take full ownership of the Finance Inbox—triaging, prioritising, and responding to enquiries promptly and professionally.
• Raise manual invoices (e.g., rent and ad-hoc invoicing).
• Provide ad-hoc reporting, analysis, and general support to the Finance Manager and wider team.
• Contribute to continuous improvement of finance processes and systems.

Person Specification
Essential

• Minimum 2-3 years’ experience in a credit control role
• Strong attention to detail and high level of accuracy
• Excellent communication and interpersonal skills
• Ability to manage competing priorities and meet deadlines
• A proactive, problem-solving approach to work
• A strong customer service ethos
• Proficiency with accounting systems and MS Office package (intermediate level skills in Excel)

Desirable

• Experience of using NetSuite accounting system
• Experience of working in an international business

Hybrid | Salary: up to £36,000| Full-Time

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Finance
• Locations
• Baden Place, London
• Remote status
• Hybrid

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Contract for Services: Greek Linguist (Wine )

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

We usually respond within a week

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world’s leading provider of qualifications in wines, spirits and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

We are seeking a detail-oriented and knowledgeable Greek linguist (with drinks industry knowledge, subject matter expertise in wine) to ensure accurate and high-quality translation of educational content. The candidates must be fluent in English and Greek and would join our team on a freelance basis. The ideal candidates have a passion for accuracy, education and effective communication. This role involves reviewing translations, proofreading and copy editing for accuracy, fluency and clarity and ensuring the precision of primarily wine-related, but also beer and spirits-related content, terminology and translation memory.

Key Responsibilities

Content Review and Quality Assurance:

Review translated exam papers and course content in Greek to ensure accuracy and adherence to industry and professional standards.

Verify the correct usage of terminology and industry language in educational materials.

Ensure that the final translation is of high quality, meets industry expectations and is free from any technical inaccuracies.

Wine Knowledge Consultation:

Act as a consultant to provide insights and guidance on wine-related topics and terminology in the target language(s).

Assist the Localisation Team with linguistic queries throughout the project localisation process.

Team collaboration:

Collaborate with content creators and other teams to ensure technical accuracy in wine-related materials in the target language(s).

Collaborate with WSET’s Localisation Team, other linguists and technical editors to discuss and establish translations for key terminology.

Requirements

• Certification: WSET Level 2 Wines or equivalent required, WSET Level 3 Wines equivalent highly desirable.

• Proven expertise in content review and editorial processes.

• Language Skills: Fluent (native level) Greek; good command of English at CEFR B2/C1 level or equivalent.

• Strong attention to detail and commitment to producing high-quality, error-free work.

• Excellent communication and organisational skills.

• Ability to work collaboratively with cross-functional teams.

Preferred Skills

• Experience working in a multicultural or multilingual environment.

• Familiarity with printed and digital content creation tools or platforms.

• Familiarity with CAT tools or any translation-assisted software (XTM preferred)

• A keen interest in wine education and advancing global wine knowledge

• Previous experience in teaching, training or educational roles in the wine industry desirable.

• Department
• Business Development
• Remote status
• Fully Remote

Charlotte Van IttersumLocalisation Programme Manager – Product Planning & Content Operations

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Contract for Services: French Linguist (Wine)

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

We usually respond within a week

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world’s leading provider of qualifications in wines, spirits and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

We are seeking a detail-oriented and knowledgeable French linguist (with drinks industry subject matter expertise in wine) to ensure accurate and high-quality translation of educational content. The candidates must be fluent in English and French and would join our team on a freelance basis. The ideal candidates have a passion for accuracy, education and effective communication. This role involves reviewing translations, proofreading and copy editing for accuracy, fluency and clarity and ensuring the precision of primarily wine-related, but also beer and spirits-related content, terminology and translation memory.

Key Responsibilities

Content Review and Quality Assurance:

• Review translated exam papers and course content in French to ensure accuracy and adherence to industry and professional standards.

• Verify the correct usage of terminology and industry language in educational materials.

• Ensure that the final translation is of high quality, meets industry expectations and is free from any technical inaccuracies.

Wine Knowledge Consultation:

• Act as a consultant to provide insights and guidance on wine-related topics and terminology in the target language(s).

• Assist the Localisation Team with linguistic queries throughout the project localisation process.

Team collaboration:

• Collaborate with content creators and other teams to ensure technical accuracy in wine-related materials in the target language(s).

• Collaborate with WSET’s Localisation Team, other linguists and technical editors to discuss and establish translations for key terminology.

Requirements

• Certification: minimum WSET Level 2 in Wines or equivalent certificate, Level 3 Wines or equivalent highly preferred.

• Proven expertise in content review and editorial processes.

• Language Skills: Native French

• Good command of English at CEFR B2/C1 level or equivalent.

• Strong attention to detail and commitment to producing high-quality, error-free work.

• Excellent communication and organisational skills.

• Ability to work collaboratively with cross-functional teams.

Preferred Skills

• Experience working in a multicultural or multilingual environment.

• Familiarity with printed and digital content creation tools or platforms.

• Familiarity with CAT tools or any translation-assisted software (XTM preferred)

• A keen interest in wine education and advancing global wine knowledge

• Previous experience in teaching, training or educational roles in the wine industry desirable.

• Department
• Product Planning & Content Operations
• Remote status
• Fully Remote

Charlotte Van IttersumLocalisation Programme Manager – Product Planning & Content Operations

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Exam Coordinator

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world’s leading provider of qualifications in wines, spirits, beer and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

WSET is a global organisation and we are proud to have people who work for us all over the world. We have people in Australia, Canada, China, Hong Kong, Singapore and the USA as well as the UK.

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

WSET fosters a welcoming, empathetic and inspiring culture that empowers our global talent to innovate and thrive.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party. NB - If you currently work for one of WSET's APPs (Approved Programme Provider), you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.

The Exam Coordinator is responsible for contributing to an environment of continuous improvement and customer focus to deliver a high-level of service for our customers. You will take responsibility for all aspects of processing WSET exams, ensuring that all customers receive the best possible level of support in line with agreed KPIs / SLAs. Your success will be measured through the value you add to the organisation by delivering against our operational objectives, driving continuous improvement and high-quality customer centric performance.

PRINCIPAL DUTIES AND RESPONSIBILITIES 

1. Exam administration and processing 

• Take ownership of processing exam orders and results delivery according to the most current standard operating procedures.

• Stay up to date with WSET’s systems and products, especially as they relate to exam delivery.

• Proactively suggest improvements to processes and workflows to contribute to greater efficiencies, enhanced working practices and WSET’s ESG strategy.

• Support ongoing compliance with Ofqual and associated reporting and tracking.

• Liaise with other teams e.g. Qualifications and Business Development teams to ensure best-in-class delivery of qualifications.

2. Provide a consistently high level of customer service to all WSET customers 

• Take ownership of providing resolutions to exam-related customer enquiries received via a range of channels, in a manner consistent with WSET’s customer service ethos and agreed time frames.

• Contribute to creating an environment of continuous improvement and customer excellence to deliver an efficient, best-in-class service for our customers.

• Embody a customer focused and global approach.

• Contribute to the Trust by participating in cross-functional teams and undertaking other various tasks as required.

• Evolve in the role according to digital developments and operational strategy.

Skills & Competencies 

Essential  

• Experience of high-paced delivery or customer service environments.

• Strong track record of personal performance and achieving objectives.

• Exemplary customer service skills and a desire to put our customer at the heart of all we do.

• Ability to quickly become proficient in new and evolving systems and processes. Collaborative, working as part of a global team.

• Positive solution-oriented mindset and proactive engagement with WSET’s values and behaviours.

• Written and verbal communication skills in English.

Desirable 

• Experience using CRM and query management software.

• Experience of or interest in working in education administration and/or digital assessment.

• Customer service experience.

• Additional languages relevant to WSET customers.

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Exams Team
• Locations
• Baden Place, London
• Remote status
• Hybrid

Colleagues

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.

Delivery Manager

This is a great opportunity to join the leading global provider of drinks education at a time of exciting change, helping to empower people through inspiring learning experiences all over the world.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world’s leading provider of qualifications in wines, spirits, beer and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

WSET is a global organisation and we are proud to have people who work for us all over the world. We have people in Australia, Canada, China, Hong Kong, Singapore and the USA as well as the UK.

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

WSET fosters a welcoming, empathetic and inspiring culture that empowers our global talent to innovate and thrive.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party. NB - If you currently work for one of WSET's APPs (Approved Programme Provider), you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.

As the outcome-focused Delivery Manager, your mission is to drive the accurate and timely processing of digital and paper-based examinations for WSET qualifications. You will lead your team towards outcomes that align with our business objectives and core values, focusing on efficiency, reliability, and customer satisfaction.

You will act as a key source of knowledge and support for all exam processing and delivery activity and related system functionality, as well as identifying and championing efficiencies in our ways of working.

Your success will be measured through the value you add to the organisation by providing efficient exam processing services, and by driving continuous improvement and high-quality customer-centric performance across your team, along with your contribution to WSET's culture and values of integrity, trust, empowerment, inspiration, dynamism, and inclusivity.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Leadership

• Lead, empower and inspire your team through a forward-thinking approach and driving change where needed; fostering a culture of continuous evolution, accountability, innovation, and customer-centricity.

• Drive and optimise team performance through continuous performance management, taking the lead on regular activities such as performance reviews, and supportive coaching and talent development initiatives.

• Champion Environmental, Social, and Governance (ESG) initiatives within the team, promoting ethical conduct and sustainability.

Streamline Workflows for Optimal Performance

• Monitor and optimise team performance, through effective workload allocation, driving accountability and continuous improvement, and reporting on performance against key metrics.

• Analyse working practices, behaviours, feedback and KPIs to proactively identify opportunities for enhancing efficiency and customer satisfaction.

• Ensure regulatory compliance and cost-effectiveness in examination logistics and timetabling.

• Collaborate with cross-functional teams to ensure best-in-class qualifications delivery.

Deliver an exceptional customer experience

• Cultivate customer-centric mindset and behaviours within the Examinations Team, prioritising inclusivity, and responsiveness.

• Address customer and stakeholder enquiries and escalations promptly and empathetically, ensuring a seamless experience.

• Develop user-friendly documentation and guides to enhance clarity and support for colleagues and stakeholders.

• Consistently embody a customer focused and global approach

Other

• Contribute to the Trust by participating in cross-functional teams and undertaking other various tasks as required.

• Champion WSET’s values and behaviours and positively represent the brand at all times

• Collaborate with external suppliers to optimise qualification delivery, fostering ethical and reliable partnerships.

• Evolve in the role according to digital developments and operational strategy.

SKILLS & COMPETENCIES

Essential

• Inspirational leadership: Ability to inspire and lead teams towards shared outcomes, fostering a culture of accountability and innovation.

• Solution oriented: Demonstrated initiative in identifying and implementing improvements, with a focus on sustainability and quality.

• Exceptional collaboration: Strong interpersonal skills, enabling effective collaboration with diverse global teams and stakeholders.

• Positive attitude: Can-do attitude with a commitment to driving positive change and delivering excellence and proactive engagement with WSET’s values and behaviours.

• Strong track record of personal performance and achieving objectives.

• Exemplary customer service skills and a desire to put our customer at the heart of all we do

• Ability to quickly become proficient in new and evolving systems and processes.

• Written and verbal communication skills in English

Desirable

• Experience of training, coaching, performance management or similar.

• Experience using CRM and query management software.

• Experience in exams processing and awarding functions, ideally in a regulated environment.

• Expertise in WSET qualifications: In-depth knowledge of WSET qualifications and course specifications.

• Industry Knowledge: Proficiency in wines, spirits, sake, and beer, enabling informed decision-making and customer support.

• Experience of or interest in working in education administration and/or digital assessment or high-paced delivery or customer service environments.

• Additional languages relevant to WSET customers.

UK Benefits  

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (Generous options available after three months)

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned, at any time. 

• Department
• Exams Team
• Locations
• Baden Place, London
• Remote status
• Hybrid

Colleagues

About WSET

WSET is the global leader in drinks education, setting the international standard for qualifications in wine, spirits, sake and beer. Since 1969, WSET has awarded qualifications to over 1.5 million candidates worldwide. Our four progressive levels of study – from beginner to expert-level diploma – are open to both industry professionals and enthusiasts.

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits, sake and beer.

Join us!

Already working at WSET?

Let’s recruit together and find your next colleague.