Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.
Do you want a rewarding career in care where you can really make a difference every day?
We have new an exciting opportunity for a talented, committed, and passionate Deputy Service Manager. (driver is essential)
Reports To – Service Manager
Hours – 40 hours a week
Job Purpose:
To assist the Service Manager in the management of the services in accordance with Heart of England Mencap’s policies and procedures and values. To ensure that all Safeguarding and Whistleblowing responsibilities are implemented in line with the organisations policies and procedures. To promote choice and independence where possible to the people we support.
Key Responsibilities
- To deputise in the absence of Service Manager
- Ensure that high standards of care and support are delivered to all customers.
- To ensure that all customers have appropriate and relevant documentation including Support Plans, Risk Assessments and medical information.
- To ensure that regular and timely reviews are held in a person centred way, ensuring that all documentation is kept up to date.
- Help to manage and monitor the delivery of medication and medication systems.
- Under the supervision of the Service Manager you will help to lead, manage and develop the staff team and ensure that training requirements are up to date.
- To undertake supervisions and appraisals with support workers and at times to lead and facilitate Team Meetings.
- To ensure that all Heart of England Mencap’s Policies and Procedures are followed.
- To take responsibility for management of specific matters as required by the Service Manager.
- Assist the Service Manager in staffing and recruitment and running a safe service which the correct amount of staffing.
- To support the Service Manager with audits and compliance and attending any external inspections with the Local Authority or CQC and supporting with any actions.
- Support and lead on elements of Service Development Plans where needed.
- To support the Service Manager in monitoring the use of utilities, supplies and equipment and follow up on any actions identified.
- To support the Service Manager to ensure that the fabric and security of the buildings are properly maintained.
Person Specification
Experience:
- Proven track record of working in a care/support role
- Proven track record of being in a supervisory/people management role
- Proven track record of supporting people who present with challenging behaviours
Skills and Abilities
- Good communication skills, both written and verbal
- Be able to confidently use IT systems – Word, Excel and other internal systems
- Good time management and organisational skills
- Be able to manage and prioritise your duties and responsibilities
- Supervision skills
Knowledge
- Up to date knowledge of Learning Disabilities
Qualifications
- Evidence of Level 3 qualification
Alongside being part of something amazing, our employee benefits include:
Extensive training and development – we will support with health and social care diplomas together with the care certificate.
25 days’ annual leave plus bank holidays.
Access to 24-hour Employee Assistance Scheme and trained mental health first aiders.
Discount card for high street and online retailers.
Employee ‘Refer a Friend’ scheme.
Long service awards
Sick pay after a passed probationary period
Life assurance scheme
Staff recognition awards
Work mobile.
Mileage rates
Enhanced pay for Bank Holiday and certain shifts
Flexible shifts
Company pension
If you want to really make a difference every day and share our values: Honest Effective Aspirational Respectful Trustworthy why not apply today!
We are currently not able to provide Employee Sponsorship
Summary
Salary
£14.00 per hour
Closing date
Here at Heart of England Mencap we enable people with learning disabilities to lead fulfilling lives allowing them to thrive and do, be and feel their best! We know that we can only achieve this by hiring the best staff who share our values.
Mission Statement
At the heart of everything we do is a commitment to Empower individuals to reach their full potential, inspire them to Enjoy the journey, and create opportunities to truly Live—with purpose, passion, and fulfilment.
Culture Statement
At the heart of our organisation is a culture rooted in inclusivity, diversity, and support. We believe that every voice matters and that our strength lies in the unique perspectives, backgrounds, and experiences of our people. We foster an environment where everyone feels welcomed, respected, and empowered to thrive. We encourage and support career development to ensure all employees have the opportunity for growth and challenges.
We are compassionate in our interactions, recognising the humanity in each other and building strong, empathetic relationships across teams and with our customers. Our commitment to professionalism and accountability ensures that we hold ourselves to the highest standards, taking ownership of our actions and delivering on our promises with integrity.
Above all, we are customer-focused—driven by the needs of those we serve, dedicated to creating exceptional experiences, and constantly evolving to exceed expectations.
Together, these values shape a workplace where people grow, contributions are valued, and excellence is a shared journey.
Do you want a rewarding career in care where you can really make a difference everyday?
We are looking for a Senior Support Worker for our Ash Grove Service in Evesham. You will need to be a driver, be flexible and adaptable under pressure and most of all have care and compassion for our customers to ensure they live their best life!! Ideally you will have at least 2 years’ experience within the care industry.
This opportunity is 40 hours per week (various shifts as needed) at £13.50 per hour.
Reports To: Service Manager
Purpose of the job:
To support the Operations Manager and Service Managers in delivering effective, outcome focused day-to-day delivery of high-quality support.
To promote and encourage a culture that works towards empowerment, and values equality and diversity and is proactively targeted to achieve levels of independence and fulfilment appropriate for each Customer.
To work collaboratively with your team to ensure that the service always runs compliantly and smoothly.
KEY RESPONSIBILITIES
- To deputise in the absence of the Service/Registered Manager as required.
- Assist with the general day to day running of the service.
- Act as a responsible role model for other members of staff on the shift and supporting the staffing team in their duties when required.
- Develop professional and constructive relationships with customers and their families.
- Adhering to strict policies and guidelines within the health and social care industry (both internal and external) with a working knowledge of them.
- Ensure that a positive and imaginative approach is adopted by the support team to develop a culture that will support the physical and emotional needs of the service users.
- Arrange and actively participate in the organisation and carry out of events and day trips.
- Liaise with external healthcare professionals with matters related to the care of the service users.
- Support with the completion of audits for Quality Assurance.
- Support with uploading and archiving historical records.
- Daily you will be responsible for ensuring that all Customers receive the appropriate level of quality support.
- To actively challenge stigma and discrimination and to raise awareness of Learning Disability issues amongst professionals, carers and people using the Registered/Service.
- To assist in ensuring that the training requirements of staff are facilitated.
- To undertake these duties within a framework that recognises the diversity of the people we support and encourages quality and opportunity for all.
- To participate in supervision, appraisal procedures and training as agreed or directed.
- To undertake such other duties as would be reasonably required for a post of this level of responsibility, as directed by the Registered Manager/Deputy Manager.
If you are looking for variety, want to work with passionate people, have a resilient nature and great at communication we would love to hear from you!
In our latest inspection, we were rated GOOD by CQC!
Alongside being part of something amazing, our employee benefits include:
• Extensive training and development
• 25 days plus bank holidays
• Access to 24-hour Employee Assistance Scheme and trained mental health first aiders
• Discount card for high street and online retailers
• Employee ‘Refer a Friend’ scheme
• Long service awards
• Sick pay
• Life assurance scheme
• Staff recognition awards
Summary
Salary
£13.50 p/h
Closing date