Job Title: Service Manager (Newark) Salary: £28,500 Hours: 37.5 per week, Monday – Friday (ability to work flexibly – early, late and weekends) Type of contract: Full-Time, Permanent Reporting to: Registered Care Manager Benefits: 25 days annual leave + bank holidays (pro-rata), pension contribution and sickness scheme Job Purpose: The purpose of this role is to oversee the day-to-day operations of some of Reach Care’s supported living and community care support services within Newark, Nottinghamshire. Provide high-quality line management of Reach Care’s Team Leader and Care Support Workers workforce, within the settings of the services in which you are responsible, thus aligning with Reach Care’s values. Key Responsibilities: Supported Living and Community Care Services • Oversee the day-to-day operations of some of Reach Care’s supported living and community care support services within Newark, Nottinghamshire. • Manage the delivery of high-quality, person-centred support in accordance with Reach Care’s values, policies and procedures and in line with our contractual and regulatory requirements. • Provide hands-on care support within the services for which you are responsible when scheduled (20% of contracted hours, per week). • Participate in Reach Care’s on-call responsibilities. • Lead on ‘Positive Behaviour Support’ (PBS) and monitor the implementation of its principles within the services for which you are responsible. • Stay up to date with the latest research and best practices in the field of PBS, integrating new knowledge into the development of intervention strategies. • Monitor and evaluate service performance, including quality of care, staff productivity, stakeholder satisfaction and implement necessary improvements to enhance service delivery. • Review and update service user care plans and risk assessments. • Support the planning and mobilisation of new care support provision. • Complete annual service user reviews and multi-disciplinary meetings. • Support Reach Care’s Scheduling Coordinator, ensuring effective scheduling to meet the needs of people using our services. • Manage health and safety requirements within the properties where you work, ensuring the regular scheduling of fire safety checks and the monitoring and reporting of any required property/equipment safety checks and repairs. • Prepare reports on service delivery, for which you are responsible, as directed by Reach Care’s Registered Care Manager and/or others within Senior Management positions. • Undertake regular spot checks, quality assurance audits and health and safety spot checks. Workforce Management • Undertake regular supervision of Team Leaders and Care Support Workers through observation, practice and 1:1 supervision/appraisals. • Provide honest and effective communication to staff within the settings of the services in which you are responsible, thus ensuring staff are informed, engaged and productive. • Provide leadership and guidance to team members (Team Leaders and Care Support Workers), fostering a positive and collaborative work environment. • Complete regular staff team and service meetings. • Provide service and workforce data, when required, to support staff recruitment and induction processes. • Identify and support staff/team development and training needs. General • Collaborate with other Service Managers within the organisation and provide cover where required. V1 Job Description (B2) • Be a visible, inclusive and transformational leader; demonstrating our values, equity and inclusion within your behaviours and attitudes at all times. • Identify and escalate issues, risks and safeguarding concerns to Reach Care’s Registered Care Manager. • Attend required training in Safeguarding, Data Protection, Health & Safety, First Aid and any other subjects identified as a requirement for the role. • Establish strong working relationships with all stakeholders. • Work, always, in accordance with Reach Care’s Policies and Procedures Reach Care retains the right to change or assign other duties to this position to meet the needs of the Charity. Person Specification Essential Criteria: Desirable Criteria: Key Skills & Qualifications: • Works well and efficiently in a team and independently. • Communicate clearly and • Experience working with adults with learning disabilities. concisely through a variety of methods (verbal and written). • Experience in using IT. • Good knowledge and • Level 3 in Health & Social Care, (or equivalent) (Desirable) experience of safeguarding. • Can drive and is willing to travel for work purposes. • Creative and innovative in their ways of working. • Good time management, enabling deadlines and time scales to be met. • Flexible and adaptable approach to their work. • Works collaboratively with a variety of stakeholders. • Solution-focused and has a can-do attitude to problem- solving. • Proactive, concise and considered in decision-making. • Good attention to detail within their work. • Self-motivated to make a positive difference and elicit individual and organisational growth. Being a ‘Reach Person’: Inspire trust and confidence in others. • • Treat others with dignity and respect to create an environment that contributes significantly to everyone feeling safe, encouraged and valued. • Promotes innovation, inclusion and diversity that provides everyone with the right to aspire. • Can build and maintain strong relationships by taking time and investing effort to understand the unique needs and goals of the organisation and individuals. • Emphasises and understands the importance of individuals’ rights to participate. • Understands the importance and, prioritises listening to, the voices of people with learning disabilities and their families. • Commits to and maintains high standards in every aspect of their work. • Advocates for people with learning disabilities living independent lives. V1 Job Description (B2) V1 Job Description (B2)
Support Worker – Job Description Reach Care CIC. is an organisation dedicated to the care of adults with a learning disability. Our staff continually work to provide care and support to improve the lives of those they have the privilege to work with. We endeavour to ensure the support is right for the individual service user to enable them to reach their full potential, take advantage of opportunities and lead a full and satisfying life. Our staff are passionate about working with the people we support and are flexible in their approach to work. They participate with enthusiasm in all aspects of the care and support they provide. It’s essential that our staff get to know the Service User, what is important to them and how they want to be supported. Also it is essential that they communicate and give information in ways that the person can understand, so they can make their own choices and decisions. Main Duties and Responsibilities: • To support Service Users to carry out household tasks – cleaning, hoovering, laundry and gardening. • To support Service Users in supported living with all aspects of household living including bills and accounts • To support Service User to keep accurate records of personal monies and to budget where necessary. • To support Service Users to maintain their home and uphold their tenancy agreement. • To support Service Users to go shopping, menu planning, preparing and cooking meals, ensuring appropriate standards of health & safety and hygiene in the kitchen. • To support Service users to make and attend appointments e.g. doctors, bank etc. • To support Service Users with reading, writing and dealing with mail. • To maintain existing skills and develop new ones – road safety, use of public transport, cooking • To build relationships with neighbours and other Service Users. • To enable Service Users to keep in contact with family and friends • To support Service Users to look after their health and support with medication. • To support and maintain Service Users mobility • To support with dressing and undressing, personal hygiene and bathing • To support Service User to plan and accompanying the service user on holidays and outings as and when required. • Encouraging and supporting the Service User to try out new things. • To follow the Service Users person centred support plans and review and update as required. Reach Care CIC provides personal support to a number of people in the local community enabling them to live independent and valued lives in their own home and supported living homes. We deliver care and support through personal support plans which focus on the individual and their welfare, needs, wishes and interests. Personal Assistant will be expected to: • Keep accurate records as required, and maintain confidentially • Work as part of a team, supporting colleagues to do their jobs. • Attend mandatory and service user specific training as required. • To attend team meetings and supervisions. • Work with other professionals when necessary in order to fulfil the requirements of the job, this may include meetings. • Speak up on behalf of the people you support to your manager. • To undertake key worker responsibilities if required. • To have an understanding of CQC and the key lines of enquiry. • Report any deficiencies of the service to the Manager The scope of the job may be subject to review and change in consultation with the employee. Job Specification – Support Worker The skills and experience the Support Worker must have: Essential: • To be able to read and write in plain Desirable: • Experience of working with people English and work with figures. • A willingness to undertake training and development. with a learning disability. • Basic computer skills • Health and Social Care NVQ level 2 • To be able to travel to different or equivalent locations if required. • To be able to work as part of a team • Has an awareness of basic health and safety • Able to work alone in the home of the people who are receiving support. The kind of person we are looking for: Essential: • Able to use your own initiative. • Remain calm and deal with emergency situations • Honest and open • Reliable and a good time keeper • Takes an interest in the people you support • Prepared to be flexible and adaptable in the way you work • Confident to work alone • Ability to be caring, patient and sensitive to the needs of the service user • Able to work to a high standard • Enthusiastic and positive in your outlook Desirable: • Have full driving licence and use of own car • Creative and innovative.
REACH LEARNING DISABILITY
32,000 per year
Nottinghamshire (Newark, Southwell & Mansfield)
Full-time
Job Title: Deputy Care Manager Salary: Starting at £32,000 (on-call duties paid in addition) Hours: 37.5 per week, Monday – Friday (ability to work flexibly – early, late and weekends) Location: Nottinghamshire (Newark, Southwell & Mansfield) / Hybrid Working Type of contract: Full-Time, Permanent Reporting to: Registered Care Manager Line Reports: Service Managers (x3) Benefits: 25 days annual leave + bank holidays (pro-rata), pension contribution and sickness scheme Job Purpose: To support the Registered Care Manager in the day-to-day management of the domiciliary care service, ensuring safe, effective, person-centred care that complies with CQC regulations and promotes the dignity, independence, and well-being of service users. Key Responsibilities: Leadership & Management • Support the Registered Care Manager with the daily running of Reach Care’s services. • Deputise for the Registered Care Manager during periods of absence. • Champion and role model Positive Behaviour Support strategies within our services, supporting capable environments for service users and our staff teams. • Line manage Reach Care’s Service Managers (x3) (Newark x 2 and Southwell). • Support, where relevant, the line management of Team Leaders. • Support, where relevant, with staff supervisions, appraisals and spot checks. • Participate in the recruitment, induction and training of staff. Quality & Compliance • Completion of audits and management of identified actions. • Ensure Reach Care’s services operate in line with CQC standards, company policies and sector best practice. • Monitor and audit care plans, risk assessments and care records for accuracy and compliance. • Assist in preparing for CQC inspections, relevant agency audits, and contribute to quality improvement plans. • Respond to incidents, complaints and safeguarding concerns in a timely and professional manner. • Produce care-related reports for Reach Care’s Senior Leadership team and Executive Board. • Support Reach Care’s training programme: workshops, coaching, mentoring and delivering in-house training sessions. Care Coordination • Support initial service user assessments, care planning and service user reviews. • Maintain effective communication with service users, families and relevant healthcare professionals. • Ensure Reach Care’s service delivery is personalised and responsive to individual needs. • Assist with rota management, thus ensuring adequate staffing levels. • Provide ‘hands-on’ care support, when needed, thus establishing strong rapport with staff teams, service users and families. • Participate in on-call responsibilities as required. General • Be a visible, inclusive and transformational leader; demonstrating our values, equity and inclusion within your behaviours and attitudes at all times. • Promote a positive workplace culture that values teamwork, respect and continuous improvement. • Attend required training in Safeguarding, Data Protection, Health & Safety, First Aid and other subjects identified as a requirement for the role. • Establish strong working relationships with all stakeholders. • Work, always, in accordance with Reach Care’s policies and procedures. V1 Job Description (B2) Reach retains the right to change or assign other duties to this position to meet the needs of the Charity. Person Specification Essential Criteria Desirable Criteria Key Skills & Qualifications • Works well and efficiently in a team and independently. • Communicate clearly and • Experience working with adults with learning disabilities. concisely through a variety of methods (verbal and written). • Experience in using IT. • Good knowledge and experience of safeguarding. • Can drive and is willing to travel for work purposes. • Creative and innovative in their ways of working. • Good time management, enabling deadlines and time scales to be met. • Flexible and adaptable approach to their work. • Works collaboratively with a variety of stakeholders. • Solution-focused and has a can-do attitude to problem- solving. • Proactive, concise and considered in decision-making. • Good attention to detail within their work. • Self-motivated to make a positive difference and elicit individual and organisational growth. Being a ‘Reach Person’ • Experience in a supervisory or • senior role within health and social care. (Essential) Line management experience within a senior role. (Essential) • NVQ/QCF Level 3 in Health and Social Care. (Essential) • Good understanding of CQC regulations and domiciliary care compliance requirements. (Essential) • NVQ/QCF Level 5 in Leadership for Health and Social Care (or willingness to work towards). (Desirable) • Experience in conducting audits and quality assurance. (Desirable) Inspires trust and confidence in others. • • Treat others with dignity and respect to create an environment that significantly contributes to everyone feeling safe, encouraged, and valued. • Promotes innovation, inclusion and diversity that provides everyone with the right to aspire. • Can build and maintain strong relationships by taking time and investing effort to understand the unique needs and goals of the organisation and individuals. • Emphasises and understands the importance of individuals’ rights to participate. • Understands the importance and, prioritises listening to, the voices of people with learning disabilities and their families. • Commits to and maintains high standards in every aspect of their work. • Advocates for people with learning disabilities living independent lives. V1 Job Description (B2) V1 Job Description (B2)