OUTWARD HOUSING

Description

Role: Interim Accommodation Officer

Location: Hackney Older People Services

Contract: 12 month fixed term, with view to extending

Hours: Full time, 38 Hours per week

Salary: £28,000 per annum

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

Outward’s Older People’s services include a number of self-contained flats used by the London Borough of Hackney as interim accommodation. These homes provide short-term housing for older residents who can no longer remain in their previous accommodation but are yet to be offered a permanent home that meets their changing needs.

We are seeking a motivated, compassionate, and organised Interim Accommodation Officer to join our team. You will be responsible for providing a housing management service that ensures residents are safe, comfortable, and well-supported throughout their stay, and that they are well-prepared when it’s time to move on.

Your responsibilities will include:

• Liaising with Hackney’s teams, including Social Workers, Occupational Therapists, and Brokerage Officers
• Supporting residents at the point of move-in and move-out
• Carrying out risk assessments and regular welfare checks
• Reporting repairs and health & safety concerns
• Coordinating with care providers, families, and other stakeholders to meet residents’ individual needs

This is a varied role that requires excellent interpersonal and organisational skills, a flexible approach to managing day-to-day responsibilities, and a genuine commitment to supporting vulnerable people.

If you’re looking for a new challenge and want to bring fresh ideas, energy, and dedication to a role that supports older people to feel safe and in control, we’d love to hear from you.

Requirements

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post you involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

Experience and Knowledge

• Experience of providing housing or supported accommodation services to vulnerable individuals
• Experience of managing voids and tenancy processes, including sign-ups, end-of-tenancy checks, and property inspections
• Experience of managing tenancy breaches, including anti-social behaviour, and responding to complaints
• Experience of assessing client needs and working collaboratively with social workers, care providers, and support agencies
• Understanding of welfare benefits, including the ability to support with claims, appeals, and access to entitlements
• Sound knowledge of housing management procedures, including arrears management, tenancy sustainment, and repairs
• Experience of liaising with landlords, contractors, and local authority teams
• Strong understanding of safeguarding principles and ability to work with vulnerable adults
• Awareness of voids management procedures and experience working to targets

Skills and Abilities

• Excellent communication and interpersonal skills, with a track record of building and maintaining professional relationships across a wide range of stakeholders
• Strong organisational and time-management skills, with proven experience managing competing priorities and meeting deadlines
• Confident working independently and taking ownership of tasks, while actively contributing to team objectives
• Skilled in writing clear, accurate reports and maintaining professional records
• Proficient in using IT systems, including Microsoft Office and housing or case management software
• Experienced in supporting clients with practical tasks, such as completing benefit applications, sourcing documentation, and tenancy paperwork
• Competent in managing data, including using spreadsheets and tracking performance indicators
• Capable of monitoring and planning service charge expenditure, ensuring accuracy and value for money

Desirable

• Working knowledge of housing legislation, including:
• Housing Act 1985
• Housing Act 1996 (as amended by the Homelessness Act 2002)
• Homelessness Reduction Act 2017
• Experience attending court and representing landlords at possession hearings
• Knowledge of housing benefit rules, especially within an inner London context
• Understanding of local authority housing pathways and temporary accommodation processes
• Experience supporting older people or adults with complex needs
• Knowledge of grant application processes for housing adaptations or repairs
• Experience supporting clients through resettlement or move-on processes

Full JD available upon request

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Description and the Person Specification.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

Description

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Please Note

Outward has a number of Deputy Service Manager roles across a range of services in North and East London. Deputy Managers may occasionally move between services depending on organisational needs. If your experience fits the wider profile of service management and complex needs support, even if not every detail matches, we strongly encourage you to apply — we will consider your application across our current opportunities .

About the Role

We are seeking an enthusiastic, committed and values-driven Deputy Manager to join our Care & Support services. You will support adults with learning disabilities and/or autism, many of whom have moved towards independent living, to achieve greater autonomy, build confidence, and engage fully with their communities.

You will play a key leadership role in the day-to-day running of one or more services, supporting the Team Manager in supervising staff, overseeing rota planning, promoting quality and compliance, and maintaining strong partnerships with families and professionals.

We currently have vacancies at several supported living services across North East London, where we support adults with autism, learning disabilities and PMLD.

Key Responsibilities

• Work in partnership with the Team Manager to ensure the delivery of high-quality, person-centred care and support.
• Provide hands-on support, with at least 50% of your working hours directly supporting people.
• Mentor, coach and lead staff through best practice, reflective supervision, and day-to-day operational guidance.
• Support the development and regular review of support and risk plans tailored to individuals’ goals and preferences.
• Provide a robust induction to new staff to include regular 1:1 mentoring, coaching and modelling best practice
• Build effective relationships with family members and stakeholders, advocating for the people we support.
• Support positive behaviour support (PBS) approaches within the team and promote a strengths-based culture.
• Monitor service performance and quality, ensuring services meet or exceed CQC standards.
• Help manage rotas, finances (including petty cash and purchasing), staff inductions and competency assessments.
• Monitor service budgets and work closely with operation team to ensure services are financially viable.
• Be a key player in implementing upcoming digital systems e.g Nourish, Sona etc
• Work closely with Team manager with change implementation for frontline staff as and when required.
• Liaise with HM/Landlord/colleagues, lead on and have main oversight of sign up process, referrals and assessments, following up in-action.
• Contribute to audits, reporting, and inspection readiness.
• Participate in on-call duties as part of the management rota.
• Take part in assessments from receiving referrals and oversee void management.

Requirements

What we’re looking for

We’re looking for someone with integrity, energy and a commitment to empowering people with complex needs to lead fulfilling lives. You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want

Requirements

Essential:

• Experience supporting adults with learning disabilities and/or autism, including behaviours of distress
• At least 1 year of experience in a supervisory or leadership role within social care.
• Proven knowledge and skills to co-produce and review person-centred support and risk management plans.
• Strong interpersonal and communication skills; able to liaise with professionals, families, and staff.
• Ability to motivate, support and lead a team in a flexible and responsive manner.
• Established commitment to safeguarding, equality, and the rights of people with disabilities.
• Comfortable working weekends, evenings, and providing on-call support on a rota basis.
• Proficient IT skills (e.g. Microsoft Office, case management systems).
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship

Desirable:

• Experience supporting service users in supported living or outreach services.
• Formal qualification in health and social care (e.g. Level 3 or 5 Diploma).
• Experience working with Positive Behaviour Support (PBS).
• Experience contributing to service quality audits and CQC compliance.
• Budget awareness or experience managing petty cash or local service budgets.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is open-ended. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

Description

We are looking for people to join our supported living service in Hackney, providing support for autistic young adults and learning disabilities, to transition them into adulthood and independence while living in their own flat.

This is a hands-on role where you will spend your time supporting people with everyday life activities, from developing essential life skills and accessing the community, to personal care and wellbeing.

No previous professional care experience is required. If you have personal experience of care or simply a strong desire to support others, we’ll provide you with training, including Positive Behaviour Support (PBS). If you hold a current driving licence, this would be an advantage.

This role includes working evenings, weekends and bank holidays, on a rota basis.

Supporting people we work with (People We Support)

· Deliver high-quality care and support to individuals in line with their support plans and risk assessments

· Enable people to access the community, develop independence, and pursue interests and goals

· Support with daily living, including personal care, meal preparation, budgeting and household tasks

· Act as a keyworker, maintaining regular contact and building meaningful relationships

· Encourage participation in planning services, recruitment and feedback opportunities

· Uphold dignity, respect and choice in all support activities

Financial and contractual responsibility

· Follow all financial procedures and policies, including appropriate use of petty cash

· Ensure value for money in all purchases and day-to-day activities

· Support the people we support to manage their finances responsibly and securely

· Promptly report any concerns regarding financial safety or signs of financial abuse to your line manager

· Record support hours accurately and notify your manager if any planned support is not delivered

· Encourage and support participation of the people we support in recruitment and service development

· Take personal responsibility for keeping your knowledge and skills up to date

Service delivery

· Ensure delivery of safe, high-quality, person-centred support—this may include lone working

· Follow support plans, risk assessments, and organisational policies and procedures at all times

· Monitor and report any changes in the needs or wellbeing of the people you support

· Maintain up-to-date, accurate records and complete all documentation to a high standard

· Inform your manager of any concerns, risks, or gaps in care, and escalate where necessary

· Provide both direct and indirect care across multiple services if required

· Be available to work flexibly, including evenings, weekends and bank holidays, as part of a rota

· Carry out personal care tasks safely and appropriately, and guide others in best practice where required

· Develop positive working relationships with families and external professionals

· Attend and complete all essential training and apply learning in your daily practice

Positive Behaviour Support (PBS)

· Promote and embed a PBS approach that focuses on improving quality of life, inclusion and participation

· Use proactive strategies to understand and meet the needs of individuals who may display behaviours of concern

· Work in partnership with individuals, families, and professionals to implement PBS plans

· Take part in reflective practice and training to continuously improve your understanding of PBS

· Help create a supportive environment that reduces distress and promotes wellbeing

Teamwork and safeguarding

· Work collaboratively with colleagues, families, and professionals to deliver joined-up care

· Support the induction of new team members, apprentices and volunteers

· Attend team meetings and contribute to service improvements

· Understand and follow all safeguarding procedures and respond appropriately to incidents or concerns

· Promote the health, safety and wellbeing of everyone in the service and report health and safety issues promptly

· Act as an ambassador for Outward and uphold our values in every interaction

This job specification is not an exhaustive list. You are expected to undertake any other duties as may be reasonably requested of you by your line manager.

Requirements

Essential

· Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

· A genuine passion for supporting vulnerable adults to live independently

· Strong communication and interpersonal skills

· Ability to build trusting relationships with the people we support

· Willingness to support people with personal care

· Resilience and emotional maturity, especially when working with behaviours of concern

· Good written and IT skills for maintaining support records

· Willingness to work flexibly including weekends, evenings and bank holidays

· Commitment to safeguarding and following support plans

· Willingness to undertake training and apply learning in practice

· Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access

· A values-driven approach aligned with Outward’s mission

Desirable

· Experience supporting people with learning disabilities, autism, or complex needs (including unpaid or personal experience)

· Familiarity with Positive Behaviour Support (PBS) or willingness to learn

· NVQ Level 2 or 3 in Health and Social Care (or working towards)

· A full UK driving licence

· Understanding of person-centred planning and support planning tools

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter. In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements.

The closing date for all applications is open-ended. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Description

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a proactive and passionate s to join our dedicated team. Outreach is a community-based service designed to support adults with learning disabilities to maintain or gain independence by supporting people to learn new skills, find new social activities, deal with housing matters, get support around money management, benefit applications and paying bills as well maintaining or achieving a healthy lifestyle. This role offers a unique opportunity to combine direct support responsibilities with service coordination and expanding professional networks with other professionals.

As a Community Outreach Officer, you will play a key role in empowering the people we support to live independent and fulfilling lives. You’ll provide high-quality support, while also coordinating day to day elements of your individual service delivery such as support planning, key working, rota session times. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred, well-led, and delivered with Outward’s core values of engage, enable, and empower.

Requirements

Your Responsibilities

The role of an Outreach Support Worker can vary from a ‘Life Coach’ style of support, to more hands on practical support where some individuals will never be able to achieve independence in certain areas. We signpost, prompt, encourage, challenge and actively assist people to make and reach their goals.

This is not a prescriptive or exhaustive list, and is provided for illustrative purposes only, but the tasks completed by Outreach workers could easily include active assistance with the following:

· Claiming benefits – helps with filling out forms, providing advice, contact with DWP services,

· Budgeting – preparing and monitoring a budget plan / diary

· Employment – encouragement to apply for jobs, assistance with completing CV, application forms, etc.

· Meaningful activities – encouraging the customer to think of options, finding and presenting opportunities, encouraging and monitoring participation

· Identifying and actioning issues around Safeguarding

· Tenancy at risk – help to seek legal advice, contact with landlord to delay / stop legal action, support customer through court process

· Health – promoting a good diet and exercise, linking with GP and specialist services.

· Attending Appointments and providing detailed written feedback afterward

· Household chores, cooking and shopping - prompting and encouraging customer to undertake these chores, skill-sharing and supervision on a limited (and reducing) basis to encourage self-reliance.

· Accessing community resources – accompanying to appointments and activities on a limited (and reducing) basis to encourage self-reliance, signposting and sourcing options. An HRFS worker may find the best way to support on any of the above needs is to refer and support the person to access local services (e.g. CAB, Jobcentre, and GP).

But not normally:

· any aspect of hands-on personal care (Though prompting and encouragement required)

· supervision / prompting of medication on a regular basis.

· solely general social contact / befriending

· holding and distributing customer finances

· formal counselling

· cooking / cleaning for the customer (and with the customer on a limited and reducing basis only)

Essential Criteria (examples)

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable Criteria (examples)

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward:

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. 

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

Description

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

We are looking for a proactive and passionate Support Coordinator to join our dedicated team supporting adults with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine hands-on support with service coordination and leadership responsibilities, supporting the effective day-to-day running of the service.

As a Support Coordinator, you will play a key role in empowering the people we support to live independent, meaningful, and fulfilling lives. You will provide high-quality, person-centred support while coordinating key aspects of service delivery, including support planning, key working, rota oversight, and staff guidance. Working closely with the Deputy Manager and Team Manager, you will help ensure services are well-organised, safe, and outcomes-focused, and that practice reflects Outward’s core values of engage, enable, and empower.

Your Responsibilities

As a Support Coordinator, you will:

- Provide direct, person-centred support to people we support, promoting independence, dignity, choice, and wellbeing in line with individual support plans.

- Coordinate day-to-day service delivery, ensuring support is consistent, well-planned, and responsive to people’s needs.

- Carry out key working responsibilities, including completing and reviewing support plans and risk assessments, supporting outcomes, and maintaining regular communication with families and professionals.

- Lead on shift coordination and rota oversight, including covering shifts when required to maintain safe staffing levels and continuity of care.

- Support staff practice, providing guidance, mentoring, and role-modelling good practice, including active support and positive behaviour approaches.

- Provide line management and supervision to support staff, as delegated, including inductions, supervisions, performance feedback, and development support.

- Carry out routine medication checks, including MAR chart reviews, stock counts, and escalation of medication concerns in line with policy.

- Support financial monitoring, including basic checks of service petty cash, receipts, and people we support’s finances, escalating discrepancies appropriately.

- Report and monitor maintenance issues, liaising with relevant teams to ensure health, safety, and property standards are maintained.

- Ensure accurate, timely, and high-quality documentation, including daily records, incident reports, safeguarding logs, and updates on digital care systems.

- Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.

Requirements

- Experience supporting adults with learning disabilities, autism, mental health needs, and/or complex support needs within a supported living or care setting.

- Good understanding of safeguarding and risk management, including recognising concerns, taking immediate action, and escalating appropriately.

- Knowledge of health and safety requirements in a 24-hour supported living environment, including lone working, medication safety, and environmental risks.

- Experience of key working, including contributing to support plans, risk assessments, and outcome-focused reviews.

- Ability to support and guide staff in day-to-day practice, including role modelling good care, supporting shifts, and maintaining professional standards.

- Confidence completing and reviewing medication checks, incident reports, and basic service monitoring tasks.

- Experience maintaining accurate records and using digital systems for care documentation, rotas, and communication.

- -Strong communication and organisational skills, with the ability to work effectively with people we support, colleagues, families, and professionals.

-          Commitment to person-centred practice, dignity, equality, diversity, and inclusion.

Essential Criteria

-          Good understanding of safeguarding and risk management within a supported living setting, particularly when supporting adults with learning disabilities, autism, mental health needs, and complex health or behavioural presentations.

-          Knowledge of health and safety requirements in a 24-hour supported living environment, including lone working, moving and handling, infection prevention, and environmental risks within shared and self-contained accommodation.

-          Clear understanding of confidentiality, GDPR, and data protection principles, with the ability to manage sensitive information, records, and digital systems appropriately.

-          Experience maintaining accurate records and using digital care, medication, and rota systems to support safe and consistent service delivery.

-          Ability to work confidently within a multi-disciplinary framework, liaising with families, health professionals, social workers, and internal teams as required.

-          Strong organisational and communication skills, with the ability to prioritise tasks, support staff practice, and contribute to the smooth running of Desmond Court.

-          Commitment to person-centred practice, positive risk-taking, dignity, and promoting independence in line with individual support plans.

-          Access to a smartphone capable of receiving SMS messages and installing authentication applications, required for secure access to organisational systems used at Desmond Court.

-          Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation

How to Apply:

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. 

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

Description

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North and East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable and empower, and we work in partnership with individuals and their families to promote choice, control and inclusion.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

Join our friendly team at Nutley Edge, a beautiful holiday destination nestled in the heart of East Sussex, where you'll play a crucial role in maintaining the cleanliness and welcoming atmosphere of our charming self-catering holiday lets. Simply put, your efforts will help create memorable stays for our guests, supporting individuals with learning disabilities as well as general holidaymakers.

Contract – Flexible Zero Hours

Salary: 12.98 per hour

Location: Nutley Edge , East Sussex, TN22

Your Mission: As a cleaner at Nutley Edge, you will ensure that every corner of our cottages shines, creating a lovely and hygienic environment for our guests. We are looking for someone dedicated to cleanliness and attention to detail, who takes pride in their work and truly cares about guest experience.

By joining Outward, you're not just taking a job; you're becoming part of a community that values dignity and support for all. Your contribution will make a real difference in the lives of those who stay with us!

Requirements

Your Responsibilities

As a cleaner you will:

• General cleaning throughout our fourteen self-catering cottages - following a check list
• Play a key role in ensuring that all accommodation is cleaned to a high standard and all health and safety aspects adhered to.
• Ensure any areas of concern including Health and Safety issues are reported to management in a timely manner

Requirements:

Essential Criteria

• Must be able to work on own initiative.
• Must be able to carry out job role to a high standard
• Must be able to carry out physical tasks.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship.

Desirable Criteria

• Knowledge of COSHH and any other health and Safety

How to Apply:

If you think this role sounds like a perfect fit for you, we want to hear from you! Please submit your CV along with a statement highlighting how your experiences align with our requirements. This is an ongoing recruitment process, so don’t delay—apply today and help us make Nutley Edge a welcoming home away from home!

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding:

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. 

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.