Description
Role: Caretaker - central team
Contract: 1xFull Time Permanent 1x part Time
Hours: 38 hours per week/16 hours per week
Salary: £27,368 Per annum full time. Part time pro-rata per annum
Location: Various - Must have full, clean UK driving licence
Company van provided.
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
Outward’s Supported Housing Department provide a high quality intensive housing management service that supports our residents to sustain their tenancies. We work with a number of registered housing providers, our principal landlord being Newlon Housing Trust, for whom outward manage properties across in several London Boroughs.
An exciting opportunity has now arisen for 1 x full time and 1 x part-time Caretaker to join the central caretaking team.
- Are you an enthusiastic, motivated and conscientious individual?
- Do you care about the wellbeing of vulnerable people and want to ensure their homes are safe?
- Do you have experience of delivering an excellent property maintenance service?
- Are you an excellent communicator?
- Can you manage your own time efficiently? And yet are happy to be part of a team dedicated to our residents.
Requirements
Essential:
· Provide an excellent caretaker service to all Outward customers, ensuring that once works are carried out, the property is left safe, clean and tidy.
· Managing and planning your day to ensure you optimise your time.
· Carrying out regular health and safety checks and tests.
· Carrying out documented property inspections where required.
· To complete all relevant training.
· Providing caretaker support to our old peoples’ services.
· Basic DIY or trade skills (plumbing, carpentry, electrical, painting)
· Experience using hand tools and light machinery
· Right to work in the UK.
· Clean UK Driving Licence
Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access [this must be included]
Right to Work in the UK. Please note: Outward will not provide visa sponsorship.
Desirable:
· Previous caretaking or maintenance experience (e.g., in a residential building, or healthcare setting)
· IT literacy for logging maintenance issues or using facility management systems
· Health & Safety training or awareness (e.g., COSHH, risk assessments)
Other Requirements:
- Ability to travel across multiple sites within a broad geographical area
- Adapting to changing duties or priorities
The successful applicant will have at least one year’s experience in a similar role and have the ability to carry out maintenance tasks safely and with practical ability, having a can-do attitude towards our residents and colleagues. Because of the requirement to work alone with vulnerable adults, a full DBS check will be completed before a final job offer can be made.
How to Apply
The above is not an exhaustive list of requirements for the role.
If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.
There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity and Safeguarding at Outward :
We are committed to equal opportunities and welcome applications from all sections of the community.
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.
Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.
Description
Role: Interim Accommodation Officer
Location: Hackney Older People Services
Contract: 12 month fixed term, with view to extending
Hours: Full time, 38 Hours per week
Salary: £28,000 per annum
About Outward
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
About the Role
Outward’s Older People’s services include a number of self-contained flats used by the London Borough of Hackney as interim accommodation. These homes provide short-term housing for older residents who can no longer remain in their previous accommodation but are yet to be offered a permanent home that meets their changing needs.
We are seeking a motivated, compassionate, and organised Interim Accommodation Officer to join our team. You will be responsible for providing a housing management service that ensures residents are safe, comfortable, and well-supported throughout their stay, and that they are well-prepared when it’s time to move on.
Your responsibilities will include:
- Liaising with Hackney’s teams, including Social Workers, Occupational Therapists, and Brokerage Officers
- Supporting residents at the point of move-in and move-out
- Carrying out risk assessments and regular welfare checks
- Reporting repairs and health & safety concerns
- Coordinating with care providers, families, and other stakeholders to meet residents’ individual needs
This is a varied role that requires excellent interpersonal and organisational skills, a flexible approach to managing day-to-day responsibilities, and a genuine commitment to supporting vulnerable people.
If you’re looking for a new challenge and want to bring fresh ideas, energy, and dedication to a role that supports older people to feel safe and in control, we’d love to hear from you.
Requirements
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post you involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Experience and Knowledge
- Experience of providing housing or supported accommodation services to vulnerable individuals
- Experience of managing voids and tenancy processes, including sign-ups, end-of-tenancy checks, and property inspections
- Experience of managing tenancy breaches, including anti-social behaviour, and responding to complaints
- Experience of assessing client needs and working collaboratively with social workers, care providers, and support agencies
- Understanding of welfare benefits, including the ability to support with claims, appeals, and access to entitlements
- Sound knowledge of housing management procedures, including arrears management, tenancy sustainment, and repairs
- Experience of liaising with landlords, contractors, and local authority teams
- Strong understanding of safeguarding principles and ability to work with vulnerable adults
- Awareness of voids management procedures and experience working to targets
Skills and Abilities
- Excellent communication and interpersonal skills, with a track record of building and maintaining professional relationships across a wide range of stakeholders
- Strong organisational and time-management skills, with proven experience managing competing priorities and meeting deadlines
- Confident working independently and taking ownership of tasks, while actively contributing to team objectives
- Skilled in writing clear, accurate reports and maintaining professional records
- Proficient in using IT systems, including Microsoft Office and housing or case management software
- Experienced in supporting clients with practical tasks, such as completing benefit applications, sourcing documentation, and tenancy paperwork
- Competent in managing data, including using spreadsheets and tracking performance indicators
- Capable of monitoring and planning service charge expenditure, ensuring accuracy and value for money
Desirable
- Working knowledge of housing legislation, including:
- Housing Act 1985
- Housing Act 1996 (as amended by the Homelessness Act 2002)
- Homelessness Reduction Act 2017
- Experience attending court and representing landlords at possession hearings
- Knowledge of housing benefit rules, especially within an inner London context
- Understanding of local authority housing pathways and temporary accommodation processes
- Experience supporting older people or adults with complex needs
- Knowledge of grant application processes for housing adaptations or repairs
- Experience supporting clients through resettlement or move-on processes
Full JD available upon request
How to Apply
The above is not an exhaustive list of requirements for the role.
If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Description and the Person Specification.
We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application
Description
About Outward
For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.
Please Note
Outward has a number of Deputy Service Manager roles across a range of services in North and East London. Deputy Managers may occasionally move between services depending on organisational needs. If your experience fits the wider profile of service management and complex needs support, even if not every detail matches, we strongly encourage you to apply — we will consider your application across our current opportunities .
About the Role
We are seeking an enthusiastic, committed and values-driven Deputy Manager to join our Care & Support services. You will support adults with learning disabilities and/or autism, many of whom have moved towards independent living, to achieve greater autonomy, build confidence, and engage fully with their communities.
You will play a key leadership role in the day-to-day running of one or more services, supporting the Team Manager in supervising staff, overseeing rota planning, promoting quality and compliance, and maintaining strong partnerships with families and professionals.
We currently have vacancies at several supported living services across North East London, where we support adults with autism, learning disabilities and PMLD.
Key Responsibilities
- Work in partnership with the Team Manager to ensure the delivery of high-quality, person-centred care and support.
- Provide hands-on support, with at least 50% of your working hours directly supporting people.
- Mentor, coach and lead staff through best practice, reflective supervision, and day-to-day operational guidance.
- Support the development and regular review of support and risk plans tailored to individuals’ goals and preferences.
- Provide a robust induction to new staff to include regular 1:1 mentoring, coaching and modelling best practice
- Build effective relationships with family members and stakeholders, advocating for the people we support.
- Support positive behaviour support (PBS) approaches within the team and promote a strengths-based culture.
- Monitor service performance and quality, ensuring services meet or exceed CQC standards.
- Help manage rotas, finances (including petty cash and purchasing), staff inductions and competency assessments.
- Monitor service budgets and work closely with operation team to ensure services are financially viable.
- Be a key player in implementing upcoming digital systems e.g Nourish, Sona etc
- Work closely with Team manager with change implementation for frontline staff as and when required.
- Liaise with HM/Landlord/colleagues, lead on and have main oversight of sign up process, referrals and assessments, following up in-action.
- Contribute to audits, reporting, and inspection readiness.
- Participate in on-call duties as part of the management rota.
- Take part in assessments from receiving referrals and oversee void management.
Requirements
What we’re looking for
We’re looking for someone with integrity, energy and a commitment to empowering people with complex needs to lead fulfilling lives. You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want
Requirements
Essential:
- Experience supporting adults with learning disabilities and/or autism, including behaviours of distress
- At least 1 year of experience in a supervisory or leadership role within social care.
- Proven knowledge and skills to co-produce and review person-centred support and risk management plans.
- Strong interpersonal and communication skills; able to liaise with professionals, families, and staff.
- Ability to motivate, support and lead a team in a flexible and responsive manner.
- Established commitment to safeguarding, equality, and the rights of people with disabilities.
- Comfortable working weekends, evenings, and providing on-call support on a rota basis.
- Proficient IT skills (e.g. Microsoft Office, case management systems).
- Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
- Right to Work in the UK. Please note: Outward will not provide visa sponsorship
Desirable:
- Experience supporting service users in supported living or outreach services.
- Formal qualification in health and social care (e.g. Level 3 or 5 Diploma).
- Experience working with Positive Behaviour Support (PBS).
- Experience contributing to service quality audits and CQC compliance.
- Budget awareness or experience managing petty cash or local service budgets.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
How to Apply
If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.
The closing date for all applications is open-ended. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
Diversity at Outward
Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application