COMMUNICATIONS SPECIALIST Appointment brief October 2025 Hannah Whittington Director , Harris Hill Ltd 020 7820 7302 hannah.whittington@harrishill.co.uk www.harrishill.co.uk BACKGROUND Consumers International is the leading global membership organisation bringing together over 200 consumer organisations in more than 100 countries to empower and champion the rights of consumers. We work with our Members and partners across national borders to address critical, systemic global issues that impact consumers. Representing and empowering consumers, we are their voice in international policy-making forums and the global marketplace to shape a world where everyone has access to fair, safe and sustainable products and services. Working for Consumers International provides the opportunity to build solutions and partnerships to address the foremost marketplace issues and opportunities at global scale. See a selection of our most recent achievements here. OUR VALUES The Consumers International team strives to live the following values: Leadership • Making tough trade-offs to ensure we deliver against strategy. • Charting a path forward – listening to other perspectives, while being independent of those perspectives. • Self-starting, motivated to put ourselves in leadership positions and drive forward pieces of work. • Striving to bring others with us – colleagues understand the direction we are taking and our reasoning. Viewpoints are sought at key moments and delivery is orientated around the strategy. Inclusivity • In delivering our strategy, creating the space to listen and understand views, and diversity of participation and representation. Caring • Caring about the career development and success of our colleagues and how our team collaborates together. • Caring about the future of consumers and members and achieving impact for them through our strategy and change agenda. Innovation • Pursuing new creative ideas that have the potential to change the world. Agility • Adapting quickly in response to opportunity. Efficiency • Generating the greatest impact for the least effort. Keeping it simple and systemising for efficiencies. Excellence • Delivering work to the highest standards with professionalism and integrity. The quality of work is evident to all. Passion • Passion for a safe, fair, and sustainable marketplace for consumers drives our impact and the achievement of our organisational goals. • Engaging with energy and excitement. JOB DESCRIPTION Job title: Communications Specialist Location: Remote working, with a strong preference for monthly meetups in London. Managed by: Head of Communications and Membership Contract: 2 years fixed term with a strong likelihood of becoming permanent Salary: £32 - £35k per annum Deadline: Interviews are being held on a rolling basis so we encourage applicants to apply early. Purpose of the role We are looking for enthusiastic colleague ready to work in a fast-paced and exciting work environment who can easily grasp and communicate impact to our different audiences. The Communications Specialist will be an exceptional writer across different platforms, be an excellent coordinator across the communications and wider team and be a strategic thinker. They will love the opportunities that come with working in an entrepreneurial environment, with a drive to deliver excellence and to support project management across our high-profile moments – events, product launches, campaigns. Key responsibilities Content generation • Draft compelling content for our different audiences across a broad suite of communications, particularly for our website, newsletters and materials. Strategic delivery • Support the Head of Communications and Membership and the Communications Lead to implement our Communications Strategy and Social Media Strategy. • Design and deliver several communications plans for key global opportunities – for our latest insight/research/tools and for our participation at high-profile events. • Take a strategic focus across communications outputs, identifying core audiences and the best messages and approaches to reach those audiences. • Oversee funding communications, developing materials and digital communications to resonate with business, foundations and other funders. Drive efficiency and continuous improvement • Aptly project manage the delivery of our key moments, particularly for research and events, being exceptionally organised and working well with external suppliers and the wider team. • Seamlessly coordinate the planning and evaluation of communications milestones, including our communications calendar. • Maintain and improve core systems including our mailing lists and help to improve our website through regularly maintenance and updates. • Support the development of processes to enhance how we plan communications opportunities and evaluate impact from across the team. Using relationships for change • Build relationships with our Members, partners and donors to share their story, make them feel valued and ensure they promote our initiatives. • Support capacity building of the wider team in communications (e.g. providing feedback, templates and running training sessions). • Work openly with colleagues, collaborating enthusiastically and asserting and influencing effectively for timely communications. Visual identity • Be a brand ambassador and champion, implement and support development of protocols and house style guidelines, ensuring high standards of accuracy and consistency across the team and our content. • Develop compelling visuals to accompany communications. Other • Support the navigation of communications issues. This is a description of the job as it is presently constituted. It is the practice of Consumers International to review job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you. It is the organisation’s aim to reach agreement on changes, but if agreement is not possible, Consumers International reserves the right to insist on changes to your job description, after consultation with you. PERSON SPECIFICATION Essential Requirements Experience & Understanding Skills And Abilities Criteria • Over 4 years’ experience in communications or another relevant field. • Strong track record of creating compelling communications, particularly for digital (website, newsletter and social media). • Excellent project management, coordination and organisational skills, with the ability to meet multiple tasks and deadlines at a given time and being able to coordinate well across teams and with external stakeholders. • A good understanding of how to communicate with external partners, including funders. • A keen interest and experience in delivering high-profile moments for organisations (for events, research or campaigns). • Demonstrable experience in designing and implementing communications plans which have delivered impact. • Able to map audiences, develop the right messages for them and take ownership for evaluating impact. • Excellent visual eye and brand awareness and evidence of crafting compelling design materials. • Ability to introduce new systems, processes and tools to help drive efficiency and impact in communications. • Able to thrive in a start-up and fast-paced environment, with a mindset of continuous improvement. • Takes a proactive approach and brings solutions to issues. • Good relationship skills, with the ability to influence, inspire and assert within the organisation and with core partners. • Takes a big picture focus, to help drive long-term change. Other Essential Requirements • Strong IT skills with excellent use of MS Office. • A good grasp of virtual meeting software (e.g. Zoom and/or Teams), with ability and/or experience in external events and/or meeting set up. • Excellent spoken and written communication. • Commitment to the aims, objectives and values of Consumers International. Desirable Requirements • An understanding of the consumer rights movement and/or experience working in sustainable consumption, digital rights or towards financial fairness. • Second language would be an asset (French, Spanish, Portuguese Arabic). • Good grasp of Salesforce and project management tools (e.g. Microsoft Projects and/or other online applications). • Campaign and/or event management experience. TERMS OF APPOINTMENT Job title: Located: Communications Specialist Remote working, with a strong preference for monthly meetups in London. Managed by: Head of Communications and Membership Contract: Salary: Benefits 2 years fixed term with a strong likelihood of becoming permanent £32 - £35k per annum • Employee benefits offered will be in line with the statutory requirements in effect for the regional location that the applicant resides in. • We offer co-working spaces (up to 2 days at Regus offices) and an allowance for the pension scheme if the individual is hired through Globalization Partners, our International recruitment partner. • Holiday entitlement will be specific to each location and will be dependent on the public holidays available in the location. HOW TO APPLY If you would like to apply, please send the following: • An up-to-date CV • A Supporting Statement (no more than 2 x A4 pages) outlining how your skills and experience relate to the criteria detailed in the person specification of the job description. Please submit your completed application to hannah.whittington@harrishill.co.uk ASAP as the applications will be reviewed on a rolling basis. Interview information First stage interview: A screening call with the Head of Communications and Membership Second stage interview: Task and panel interview (dates on a rolling basis) Should you be invited to interview, please let us know if you require any reasonable adjustments so we can support you through the process. SPECIALISMS chief executives & directors • data management • fundraising • finance human resources • marketing, pr & digital • operations, admin & support policy, advocacy & campaigns • projects & programmes • temporary & interim 020 7820 7300 info@harrishill.co.uk www.harrishill.co.uk
LEAD, MEMBER ENGAGEMENT Appointment brief November 2025 Lizzy Clark Director , Harris Hill Ltd 020 7820 7333 lizzy.clark@harrishill.co.uk www.harrishill.co.uk BACKGROUND Consumers International is the world’s leading network of consumer organisations, uniting over 200 Members in more than 100 countries. Together, we work to protect and empower consumers everywhere, championing their rights and ensuring their voices shape products, policy and practice. We collaborate with our Members and partners to tackle critical, systemic issues that affect people as consumers. As the only independent global advocate for consumers, we represent their interests in international policy forums and the global marketplace – helping to shape systems that are fair, safe and sustainable by design. Joining Consumers International means contributing to bold, cross-border solutions at the forefront of consumer rights. Explore a selection of our recent achievements here. OUR VALUES The Consumers International team strives to live the following values: Leadership • Making tough trade-offs to ensure we deliver against strategy. • Charting a path forward – listening to other perspectives, while being independent of those perspectives. • Self-starting, motivated to put ourselves in leadership positions and drive forward pieces of work. • Striving to bring others with us – colleagues understand the direction we are taking and our reasoning. Viewpoints are sought at key moments and delivery is orientated around the strategy. Inclusivity • In delivering our strategy, creating the space to listen and understand views, and diversity of participation and representation. Caring • Caring about the career development and success of our colleagues and how our team collaborates together. • Caring about the future of consumers and members and achieving impact for them through our strategy and change agenda. Innovation • Pursuing new creative ideas that have the potential to change the world. Agility • Adapting quickly in response to opportunity. Efficiency • Generating the greatest impact for the least effort. Keeping it simple and systemising for efficiencies. Excellence • Delivering work to the highest standards with professionalism and integrity. The quality of work is evident to all. Passion • Passion for a safe, fair, and sustainable marketplace for consumers drives our impact and the achievement of our organisational goals. • Engaging with energy and excitement. JOB DESCRIPTION Job title: Lead, Member Engagement Location: Remote working, with optional two days per week co-working space provided Managed by: Head of Communications and Membership and connected to Director General Contract: Full time, permanent Salary: £40,000 - £50,000 Deadline: Interviews are being held on a rolling basis, so we encourage applicants to apply early. Purpose of the role We are seeking a dynamic Lead, Member Engagement to strengthen our relationships with our global membership, grow our community, and deliver meaningful value to members. This role is central to our mission, ensuring that Consumers International remains a trusted, vibrant platform for consumer organisations around the world. The successful candidate will lead initiatives to enhance member experience, design compelling engagement activities and campaigns, and identify opportunities for collaboration and growth. This is a hands-on role for someone who is highly organised, creative, and passionate about building strong communities. Why Join Us? • Play a pivotal role in strengthening and growing a global movement for consumer rights. • Lead initiatives that directly impact and support over 200 member organisations worldwide. • Collaborate with a passionate, diverse, and mission-driven team. • Be part of a globally respected organisation driving meaningful change. Key responsibilities Strategy & Innovation • Ensure and deliver a clear and robust strategy and value proposition for Member engagement and outreach aligned with Consumers International organisational strategy. • Identify new opportunities for Members and propose practical approaches to growth and development. Community Relationship Management • Work closely with our Members around the world, maintaining and deepening relationships. • Connect and visit with Members – leading consumer advocates around the world - to understand their opportunities and challenges, respond to opportunities, ideas and concerns. • Ensure the rest of the organisation is engaging effectively with Members in all our work. Community Activity Management – Events, Projects, Campaigns & Communications • Support the design and delivery of a dynamic and inspiring calendar of virtual and in- person events, webinars, workshops, and networking opportunities for Members, which inform and help Members with their own efforts to build organisational resilience. • This includes for our global events for our Members such as our Global Congress and World Consumer Rights Day. • This includes effective collaboration with internal teams and external partners to deliver engaging and impactful programming for Members. • Shape and deliver campaigns that address top consumer issues together with our Members, such as our recent campaigns on transparency in finance or Buy Now Pay Later. • Support communications efforts to ensure Members are consistently informed, inspired, and engaged. Community Development • The Lead identifies strategies and opportunities to grow our network worldwide and pursues these with active support of the team. Special Initiatives • We also conduct projects and initiatives on topics of relevance to our Members related to trade, product safety or other issues. The Lead will identify these opportunities and shape and deliver them with support from the team. Organisational development for member engagement • Lead on developing and embedding procedures that ensure compliance with the Articles of Association and wider organisational policies, safeguarding the integrity and effectiveness of the membership function. • Anticipate, identify and proactively manage issues, ensuring risks are mitigated swiftly and constructively to protect the organisation’s reputation and member experience. This is a description of the job as it is presently constituted. It is the practice of Consumers International to review job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you. It is the organisation’s aim to reach agreement on changes, but if agreement is not possible, Consumers International reserves the right to insist on changes to your job description, after consultation with you. Consumers International is an equal opportunities employer with a policy to ensure that no job applicant or employee should receive less favourable treatment on any grounds not relevant to good employment practice. PERSON SPECIFICATION Essential Requirements Experience & Understanding Criteria • Proven experience in membership management, community building, or stakeholder engagement, ideally in a global or non-profit context. • Track record in organising impact-driven events and campaigns. • Excellent stakeholder analysis experience. • Risk management experience. Skills And Abilities • Exceptional interpersonal, networking and communication skills (both online and in person) with a strong service mindset. • Highly organised, with the ability to prioritise well and manage complex schedules and information. • Passionate about building inclusive, vibrant communities. • Collaborative, culturally aware, and comfortable working with a diverse, international network. • Self-starter with can-do attitude, proactively proposing new ideas and solutions in support of our strategy and continuous improvement • Strong IT skills, including for delivering an exciting online experience for Members and a good grasp of Salesforce (or equivalent software) and project management tools. • Ability to introduce and use new systems, processes and tools to help drive efficiency and impact. • Commitment to the aims and objectives of Consumers International • Excellence in English essential • Able to work autonomously in a distributed (remote) organisation • Ability and interest in travel • Understanding of international non-profits, consumer rights, or advocacy sectors is desirable. • Second language would be an asset (in particular, Arabic, French, Spanish) Other Requirements Desirable Requirements TERMS OF APPOINTMENT Job title: Located: Managed by: Lead, Member Engagement Remote working, with optional two days per week co- working space provided Head of Communications and Membership and connected to Director General Contract: Full time, Permanent Salary: Benefits £40,000 - £50,000 • Consumers International employee benefits offered will be in line with the statutory requirements in effect for the regional location that the applicant resides in. Applicants must have residency rights in their specified location. • We offer co-working spaces (up to 2 days at Regus offices) and an allowance for the pension scheme if the individual is hired through Globalization Partners, our international recruitment partner. • Holiday entitlement will be specific to each location and will be dependent on the public holidays available in the location. HOW TO APPLY If you would like to apply, please send the following: • An up-to-date CV • A Supporting Statement (no more than 2 x A4 pages) outlining how your skills and experience relate to the criteria detailed in the person specification of the job description. Please submit your completed application to lizzy.clark@harrishill.co.uk ASAP as the applications will be reviewed on a rolling basis. Interview information First stage interview: A screening call with the Head of Communications and Membership Final interview: Task and panel interview (dates on a rolling basis) Should you be invited to interview, please let us know if you require any reasonable adjustments so we can support you through the process. SPECIALISMS chief executives & directors • data management • fundraising • finance human resources • marketing, pr & digital • operations, admin & support policy, advocacy & campaigns • projects & programmes • temporary & interim 020 7820 7300 info@harrishill.co.uk www.harrishill.co.uk
CONSUMERS INTERNATIONAL
38,000 - 43,000 per year
Remote
Full-time
15th December 2025
Lead, Communications Appointment brief November 2025 Hannah Whittington Director , Harris Hill Ltd 020 7820 7302 hannah.whittington@harrishill.co.uk www.harrishill.co.uk BACKGROUND Consumers International is the world’s leading network of consumer organisations, uniting over 200 Members in more than 100 countries. Together, we work to protect and empower consumers everywhere, championing their rights and ensuring their voices shape products, policy and practice. We collaborate with our Members and partners to tackle critical, systemic issues that affect people as consumers. As the only independent global advocate for consumers, we represent their interests in international policy forums and the global marketplace – helping to shape systems that are fair, safe and sustainable by design. Joining Consumers International means contributing to bold, cross-border solutions at the forefront of consumer rights. Explore a selection of our recent achievements here. OUR VALUES The Consumers International team strives to live the following values: Leadership • Making tough trade-offs to ensure we deliver against strategy. • Charting a path forward – listening to other perspectives, while being independent of those perspectives. • Self-starting, motivated to put ourselves in leadership positions and drive forward pieces of work. • Striving to bring others with us – colleagues understand the direction we are taking and our reasoning. Viewpoints are sought at key moments and delivery is orientated around the strategy. Inclusivity • In delivering our strategy, creating the space to listen and understand views, and diversity of participation and representation. Caring • Caring about the career development and success of our colleagues and how our team collaborates together. • Caring about the future of consumers and members and achieving impact for them through our strategy and change agenda. Innovation • Pursuing new creative ideas that have the potential to change the world. Agility • Adapting quickly in response to opportunity. Efficiency • Generating the greatest impact for the least effort. Keeping it simple and systemising for efficiencies. Excellence • Delivering work to the highest standards with professionalism and integrity. The quality of work is evident to all. Passion • Passion for a safe, fair, and sustainable marketplace for consumers drives our impact and the achievement of our organisational goals. • Engaging with energy and excitement. JOB DESCRIPTION Job title: Lead, Communications Location: Remote working, Managed by: Head of Communications and Membership Contract: 2 years fixed term with potential to change to a permanent role. Salary: £38-43k per annum Deadline: Interviews are being held on a rolling basis so we encourage applicants to apply early. Firm deadline for applications is Monday 15th December 2025. Purpose of the role We are looking for enthusiastic colleague ready to work in a fast-paced organisation who can easily grasp and communicate impact to our different audiences. The Lead, Communications will be an exceptional writer across different platforms and a strategic thinker, developing a solid understanding of our audiences and the best ways to share our story with them. They will love the opportunities that come with working in an entrepreneurial environment, with a drive to deliver excellence and aptly project manage across our high-profile moments – events, product launches, campaigns. The role is currently fixed term with potential to change to a permanent role. Key responsibilities Content generation • Draft compelling content for our different audiences across a broad suite of communications, including for our website, social media, materials and externally placed opinion pieces. Leadership • Play a key role in implementing our Communications Strategy. • Lead on the design, delivery and evaluation of several communications plans for core global opportunities – such as the release of research, events and campaigns. • Apply strategic oversight when designing and delivering plans – identifying audiences, speakers, messages and partners to champion the opportunities. • Take ownership for new initiatives which drive our communications – identifying the opportunities, value proposition and leading on them. • Aptly project manage to our core opportunities working with the team, external suppliers and partners to do so. • Be the core lead for our communications to partners. Drive efficiency and continuous improvement • Take ownership for developing efficient systems and processes to improve how we plan communications opportunities and evaluate impact from across the team. • Design core protocols to mitigate issues, e.g. how to communicate on sensitive issues. • Be diligent in monitoring the results of our communications performance, to proactively share outcomes with the team and help to improve outcomes. Using relationships for change • Build relationships with our Members, partners and donors to share their story, make them feel valued and ensure they promote our initiatives. • Actively build the capacity of the team in communications (e.g. providing feedback and training sessions). Visual identity • • Support the evolution of our visual identity to reflect new work and our mission and vision. Other • Navigate communications crises and issues. • Be willing to work on opportunities not part of the regular job description. This is a description of the job as it is presently constituted. It is the practice of Consumers International to review job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you. It is the organisation’s aim to reach agreement on changes, but if agreement is not possible, Consumers International reserves the right to insist on changes to your job description, after consultation with you. PERSON SPECIFICATION Criteria Essential Requirements Experience & Understanding Skills And Abilities Other Essential Requirements • Over 5 years’ experience in communications or another relevant field. • Strong track record of creating compelling communications, particularly for digital (website, social media) and externally placed pieces (opinion pieces). • Evidence of crafting a range of communications that have resonated with funders and/or partners, including across industry and policy-makers. • A keen interest and experience in delivering high-profile moments for organisations (including for events and campaigns). • Demonstrable experience in designing and implementing strategic communications plans which have significantly raised an organisation’s profile. • Strong audience mapping, message development and evaluation experience. • Excellent visual eye and brand awareness. • Excellent project management and organisation skills, being able to lead well across teams and managing external stakeholders to time and budget. • Experience managing communications issues calmly. • Experience introducing new systems, processes and tools to help drive efficiency and impact in communications. • Comfortable working in a start-up and fast-paced environment, turning barriers into opportunities. • Has a mindset of continuous improvement, takes a proactive approach and brings solutions to issues. • Advanced relationship skills, with the ability to influence, inspire and assert within the organisation and with core partners. • Comfortable making tough decisions and trade offs. • Takes a big picture focus, to help drive long-term change. • Strong IT skills with excellent use of MS Office, a good grasp of virtual meeting software (e.g. Zoom or Teams), and ability to use project management and CRM management tools well (e.g. Smartsheets, Salesforce). • Excellent spoken and written communication. • Commitment to the aims, objectives and values of Consumers International. Desirable Requirements • An understanding of the consumer rights movement. • Good grasp of sustainability issues, including the energy transition and other areas. • Second language would be an asset (French, Spanish or Arabic). • Line management experience. • Budget management experience. TERMS OF APPOINTMENT Job title: Located: Lead, Communications Remote Managed by: Head of Communications and Membership Contract: Full-time, fixed term (two years) Salary: Benefits £38-43k per annum • Consumers International employee benefits offered will be in line with the statutory requirements in effect for the regional location that the applicant resides in. • We offer co-working spaces (up to 2 days at Regus offices) and an allowance for the pension scheme if the individual is hired through Globalization Partners, our International recruitment partner. • Holiday entitlement will be specific to each location and will be dependent on the public holidays available in the location. HOW TO APPLY If you would like to apply, please send the following: • An up-to-date CV • A Supporting Statement (no more than 2 x A4 pages) outlining how your skills and experience relate to the criteria detailed in the person specification of the job description. Please submit your completed application to hannah.whittington@harrishill.co.uk ASAP as the applications will be reviewed on a rolling basis and no later than 9am, Monday 15th December 2025. Interview information Interviews will be held on a rolling basis from Wednesday 03 December. Should you be invited to interview, please let us know if you require any reasonable adjustments so we can support you through the process. SPECIALISMS chief executives & directors • data management • fundraising • finance human resources • marketing, pr & digital • operations, admin & support policy, advocacy & campaigns • projects & programmes • temporary & interim 020 7820 7300 info@harrishill.co.uk www.harrishill.co.uk