COMMUNITY INITIATIVES SOUTH WEST LIMITED
28,500 - 30,000 per year
Bristol Hubs (Little Ann Street BS2/Vale Lane Hub, BS3), + ad hoc support to our Sisna Park Hub, Plymouth PL6
Full-time
Hub Manager, West of England Reporting to: Head of Operations Salary: £28,500 - £30,000, depending on experience Hours: 37.5 hours per week (Monday to Friday, rota’d evening shifts and occasional weekends) Terms: 6 to 12 month Fixed-Term Contract, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution Location: Based at one of our Bristol Hubs (Little Ann Street BS2/Vale Lane Hub, BS3), + ad hoc support to our Sisna Park Hub, Plymouth PL6 Manage: Directly: Lead Supervisor, Supervisors, Community Food Produce Coordinator, (fixed term role), Volunteer Team (incl. Corporate Volunteers, Drivers, Drivers Mate), agency staff About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the Role The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement. Key Responsibilities 1. Operational Management Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard. Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations. Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams. Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly. Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication. Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams. Coordinate and manage external contractors for maintenance and repairs. Provide procurement support to secure value for money on consumables and equipment. With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs. Ensure adequate stock of operational supplies and equipment to support daily operations. Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls. Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency. Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant. Contribute to delivery of the Operations Strategy, including key developments for FSSW. Carry out other duties as required to support the successful running of the hub. 2. Team Management Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment. Manage, supervise, and develop Line Reports, including performance management, appraisals, and training. Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner. Work with temporary staffing agencies to arrange short term hire drivers, when necessary. Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days. Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions. Foster a positive and productive team culture in line with FareShare South West values. 3. FareChance Employability Programme Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team. Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams. Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress. 4. Health & Safety (H&S) and Compliance Take lead responsibility for the health, safety and security of the hub, and the safety and wellbeing of all staff, volunteer and visitors Champion a culture of safety and compliance, setting a strong example and ensuring robust H&S protocols are always followed. Effectively manage and resolve incidents in line with emergency procedures, including product recalls and escalation protocols. Keep accurate, up-to-date records of all H&S activity, including staff and volunteer training, audits, corrective actions and incident reports. Support the development, communication and enforcement of H&S and compliance- related policies, procedures, and risk assessments. Ensure that all legal and FareShare South West requirements related to food safety and H&S are understood and adhered to on site. Operate in accordance with the FareShare HACCP Food Safety Manual and local environmental health regulations. Ensure the site is always audit-ready and support internal and external audits as required. Ensure facilities and equipment are used safely, regularly maintained, and reported if defective. 5. Quality Assurance and Continuous Improvement Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice. Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency. Work with others to identify and implement improvements to systems, processes and workflows. Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered. Collaborate cross-functionally with other teams to support service development and innovation. Person Specification It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged. Essential Proven experience in warehouse/hub or logistics operations, with responsibility for delivery of KPIs. Strong working knowledge of health & safety legislation and risk management within a warehouse/hub setting and able to champion a safety-first culture while enabling productivity. Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes. Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management. Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure. Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar). Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication. Able to demonstrate good judgement and decision-making, including escalating issues appropriately. Physically able to carry out the role, including manual handling and operating in warehouse/hub conditions. Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents). Full UK driving licence. Forklift truck operator’s qualification (or willing to train as an essential part of the role). Desirable Formal training or certification in health & safety, manual handling, or food hygiene. Experience of working in a charitable, volunteer-led, or community-based organisation. Experience of route planning and/or vehicle logistics coordination. Experience of working within a regulated or audited environment. Experience contributing to or delivering change initiatives. Attributes & Values Strong team player who supports collaboration and mutual accountability. Committed to FareShare South West’s work to fight hunger and tackle food waste. Organised and methodical, with strong attention to detail. Reliable, consistent, and takes pride in maintaining high standards. Acts with integrity and openness; willing to learn from feedback and take responsibility. Enjoys being hands-on and actively involved in operational delivery. Behaviours Leads by example and motivates others through positive, proactive behaviour. Calm and solutions-focused in challenging situations. Values and supports diversity and inclusion across the team. Communicates with respect and clarity, adapting style to suit audience. Champions a safety-first culture while enabling productivity. Embraces change and drives continuous improvement. Confident working within clear procedures and standards. Additional Information Role may involve some manual handling; training will be provided. Enhanced DBS check required. June 25
COMMUNITY INITIATIVES SOUTH WEST LIMITED
25,000 per year
Sisna Park Hub, Plymouth
Full-time
Community Food Produce Coordinator – Devon & Cornwall Region Reporting to: Hub Manager Salary: £25,000 per annum Hours: 37.5 hours per week Terms: Full-time (9 months fixed term contract to end March ’26, with possibility to extend beyond this date), 25 days holiday pro-rata (exc. Bank Holidays), 5% pension contribution Responsible for: Volunteers Location: Sisna Park Hub, Plymouth. About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the post Working with the Hub Manager & operations team, the Community Food Produce Coordinator will effectively support the warehouse operation, incoming goods, storage and dispatch of goods to Community Food Members (CFMs) receiving surplus food from FareShare South West - to high levels of compliance and service. The role includes a focus on increasing the volume of food being redistributed, with particular focus on Produce. This role will include supervision of a large and diverse team of volunteers throughout the week. Key Responsibilities: Warehouse Supervision • Working with the warehouse team, ensure the smooth running of food intake, storage and food distribution. Liaising with food industry representatives, FareShare UK (FSUK), distribution companies and hauliers to maximise the volume of food we can distribute to our CFMs. Support the warehouse team in coordinating and maintaining the fleet of vans and machinery used. • • Ongoing support to the Hub Manager to ensure high levels of compliance in the warehouse throughout the year and for internal/external audits. • Work with the warehouse team, Head of Operations and Food Team to reduce waste and maximise the distribution of surplus food to CFMs. • Report to Hub Manager with operational improvements to increase efficiency and implement agreed changes. Volunteer Supervision • Lead teams of volunteers from our cohort of over 200, delegating/assigning tasks, delivering training and supervising work to ensure all tasks are completed effectively. Support, train and coordinate volunteer van crews to deliver food across the South West. • • Ensure all warehouse volunteers are effectively supported and trained for allocated tasks and can develop in their roles. Supporting the volunteers’ health, safety and welfare during their shift. • • Coordinate corporate volunteer programmes and delivery, with support from the wider FSSW team. Goods In and Storage • Directly support the introduction of new food handling equipment and associated procedures to increase capacity and throughput of surplus food. • Follow FSSW Goods in procedures including liaising with suppliers, completing relevant paperwork, using inhouse software and fork-lifting duties. • Ensure pickable and non-pickable areas are ready to always receive goods in and dispatch orders. • Manage storage of stock within the warehouse, including: o Assisting with stock checks o Ensuring effective stock rotation and sharing best practice • Oversee the dispatch of goods through deliveries and collections ensuring all FSSW procedures are followed. • Liaise with the wider FSSW team and FSUK to report quality, quantities and other issues. Compliance and Health & Safety • Operate according to the FareShare HACCP Food Safety Manual. • Support the Hub Manager to ensure compliance with relevant Food Hygiene, Health & Safety and other standards applicable to FareShare premises, vehicles, refrigeration equipment, staff and volunteers. • Ensure the warehouse complies with FareShare standards and processes as per the FSSW Warehouse Manual. • Undertake relevant training in Food Hygiene and Health & Safety as required. General • Respond to/answer any enquiries/communications via telephone, email, in person or via inhouse IT/systems. • Be willing to receive and engage positively with any visitors to the warehouse. • • Carry out any other duties that may reasonably be required in support of the main Support FSSW events. purpose of the role, including liaising with the wider FSSW team. • Uphold high quality customer care and standards of conduct when dealing with all stakeholders and the public. • Ensure the security of the FSSW Hub and all assets located within it, including food. • Driving and fork-lifting duties where appropriate. Person Specification: Essential • Ability to develop, initiate and maintain systems and procedures. • Excellent communication and interpersonal skills. • Good administrative and organisational ability. • Problem solver and competent decision maker. • Full UK driving licence. • • Experience and knowledge of adhering to health and safety standards within a IT competent and able to use various IT platforms/systems. warehouse operation. • Forklift truck operator’s qualification (or willing to train as an essential part of the role). • Awareness of and commitment to safeguarding principles when working with volunteers and vulnerable groups. • Proactive approach to ensuring safety, compliance and hygiene in line with organisational policies. Desirable • One year's experience of working in warehousing operations. • Experience of working in the voluntary/community sector. • Experience of working with people who require support. • Experience of working within a food operation. • Qualification in Food Hygiene Level 2. • Experience of supervising/managing staff and/or volunteers and delegating tasks. • Experience of delivering training. Attributes & Values • A clear commitment to the ethos of FareShare South West, to the agreed plans of the organisation, and able to positively contribute towards its achievement. • Values equity, diversity and inclusion and creates welcoming environments for people from all backgrounds. • Has a flexible, can-do attitude and is comfortable with adapting priorities and responsibilities. • Respectful, supportive and empathetic when working with people from all walks of life. • Positively engages with constructive feedback and opportunities for learning. Behaviours • Takes ownership and shows initiative in problem-solving. • Leads by example with a consistent, proactive and supportive attitude. • Works effectively across teams and builds productive relationships internally and externally. • Comfortable working in a fast-paced, changing environment. • Treats colleagues, volunteers and partners with integrity and professionalism. • Acts as an ambassador for FareShare South West and promotes its values through day-to-day work. Please send your CV and covering letter to: Louise Zaal (email address recruitment@faresharesouthwest.org.uk). If you need additional support with your application or would like more information, please contact Louise Zaal email: louise.zaal@faresharesouthwest.org.uk
HGV Driver (7.5T) – Surplus Food Redistribution Reporting to: Head of Food and Logistics Salary: £26,000-£27,000 per annum Hours: 37.5 hours per week (Monday to Friday, 08:00–16:30 with flexibility required between 07:00–18:30 depending on shift pattern) Terms: Fixed term until 31st March 2026, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution after 3 full months: there will be a requirement to work some bank holidays Location: Plymouth About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you’ll be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the role The HGV Driver plays a key role in FareShare South West’s mission to reduce food waste and fight hunger across the South West. You will be responsible for collecting surplus food from suppliers and delivering it to our Plymouth depot. The role primarily involves driving a 7.5T vehicle and may also require operating other vehicles in our fleet. As an ambassador for FareShare South West, you will provide excellent customer service to food suppliers and work closely with our operations team to ensure food is transported safely, efficiently, and with care. Key Responsibilities Driving, Collection & Delivery • Collect surplus food from food suppliers, farms, and warehouses across the region • Deliver stock to our depot in accordance with delivery schedules • Communicate proactively with the operations team about route issues, delays, or changes • Carry out visual checks on all goods, highlighting any quality issues or discrepancies before loading • Maintain accurate delivery and collection records in line with internal and legal requirements Customer Service & Representation • Provide excellent service to all food suppliers, acting as a professional and friendly FSSW suppliers relationships Build Act as a point of contact between supplier sites, the food team and operations, escalating any issues as needed ambassador positive with for • Build positive relationships with suppliers, providing feedback from suppliers and contribute to the continuous improvement of our logistics service Vehicle Maintenance & Compliance • Carry out daily vehicle checks and report any incidents, defects, or concerns • Comply with all relevant driving laws and working time regulations, including tachograph use and payload limits • Liaise with the Head of Food and Logistics on vehicle servicing and repairs • Follow FareShare’s procedures for Food Hygiene, Health & Safety, and vehicle cleanliness General Operational Support • Support warehouse operations between driving activities, including loading, unloading, and occasional forklift use (if qualified) • Undertake relevant training in Food Hygiene, Manual Handling, and Health & Safety as required • Contribute to a positive, inclusive, and safety-conscious working environment Person Specification It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged. Essential • Full, clean UK driving license with Category C1 (7.5T) entitlement • Valid Driver Qualification Card (CPC) • Minimum of 1 years’ experience driving a 7.5T or larger vehicle • Physically capable of lifting and moving goods as part of daily duties • Experience working within a health and safety-focused environment • Good geographic knowledge and confident navigation skills • Strong communication and customer service skills • Reliable, proactive, and able to work independently • Positive and professional attitude • A strong alignment with FareShare South West’s mission and values Desirable • Experience in multi-drop delivery driving • Accredited forklift truck license (counterbalance) • Experience in a food handling or distribution environment • Level 2 Food Hygiene qualification (or willingness to obtain) • Previous experience working in a charity or community organization Behaviours At FareShare South West, we value people who share our commitment to social justice, sustainability, and teamwork. We expect all team members to demonstrate the following behaviours: • Mission-Driven: Believes in FareShare’s purpose and shows a strong commitment to tackling food waste and food poverty • Accountable & Reliable: Takes ownership of tasks, meets deadlines, and ensures a high standard of work • Collaborative: Builds positive working relationships and values team input • Adaptable: Responds constructively to change and finds practical solutions to operational challenges • Respectful & Inclusive: Values diversity and treats everyone with dignity and fairness • Calm Under Pressure: Maintains a composed and professional approach in busy or unexpected situations • Clear Communicator: Shares information appropriately with team members and partners to support safe and efficient operations • Detail-Oriented: Pays attention to the small things that matter — from vehicle checks to food quality and documentation