WJEC CBAC LIMITED

iSeries Development Lead
Salary: £60,348 - £62,766 per annum (Grade 13)
Contract type: Full-time (36.5 hours per week), Permanent

The challenge
At WJEC, we contribute to our education communities by providing trusted qualifications and specialist
support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be
part of an organisation that both encourages and enhances the minds of tomorrow.

The role
The iSeries Development Lead is key to ensuring our examinations related systems run reliably for a
myriad of external and internal stakeholders. They provide leadership and management to a team of 5
developers at various stages in their career and act as a point of reference across the business in regard
to COBOL and RPG programming languages.

They’ll be closely involved in the design, implementation and integration of business systems, setting the
technical direction of the deliveries then applying the principles and methodologies of software
engineering to the technical design, development, testing, and maintenance of applications and services.

About you
Candidates will have significant experience developing systems in a computer language such as RPG,
COBOL, Java, or .net, ideally with some understanding of the AS400 operating environment. They’ll be
good at networking and be able to communicate effectively with a range of stakeholders to understand
system requirements and produce development specifications that mitigate risk and support various
needed integrations. Previous experience managing a team and providing technical and pastoral support
to others would also be advantageous.

Benefits
At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of excellent
benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays), free
Welsh lessons, a competitive pension scheme and numerous family friendly policies. A career with
WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to
develop your professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time between
WJEC offices and working at home, subject to business need. As such, applications are invited from
individuals across the UK but please note that regular working from our Cardiff offices will be required.
Welsh language skills are not essential but the willingness to learn is always valued.

If you would like to know more about this role, or about working at WJEC, please do not hesitate to
contact our HR team (HR@wjec.co.uk), who will be more than happy to help.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Sunday 11 January 2026
Interviews are anticipated to be held in person on Monday 26 January 2026

JOB DESCRIPTION

Job Title:

Department:

Section:

iSeries Development Lead

Digital and Transformation

Technical Services

Responsible to:

Assistant Director of IT

Grade:

Location:

Main purpose of Job:

13

Western Avenue

The iSeries Development Lead will lead a team of development professionals who are responsible for the design,
implementation and maintenance of exam processing data solutions for multiple products and services used by
internal and external stakeholders.

The post holder will collaborate with other stakeholders including product managers, developers, research,
business intelligence and marketing, to ensure that the data team delivers high-quality and innovative solutions
that meet the business goals and user expectations.

As part of the IT Development Group, the post holder will work collaboratively with colleagues in Solutions
Delivery, the wider IT team and across the organisation, to ensure the successful delivery of projects and service
level agreements. A key element of the role will be providing regular updates on project progress to the project
lead, ensuring that project deliverables are completed within the appropriate timeframes and that workload is
effectively prioritised within the team.

Principal Duties and Responsibilities:

iSeries Maintenance and Development

•

To lead the maintenance and modernisation program for iSeries-based components and
services.

•  Lead the maintenance and enhancement of existing iSeries software using current programming
languages (primarily COBOL & RPG but utilising CL and DDS) whilst ensuring that software
amendments do not materially affect operational considerations.

•

Identify development projects for iSeries enhancements and new application processes,
reporting on short, medium and long-term development projects, highlighting risks and providing
contingency plans.

•  Ensure system development conforms to development standards and frameworks

•  Manage and ensure regulatory data extracts and examination processing workloads are produced on

time and are accurate in accordance with specifications.

Solution Design and Delivery

•  Act as lead RPG / COBOL system developer.

Author: Line Manager

Version: September 2025

•  Be design authority for exam systems integrations between WJEC and external partner systems.
Evaluate externally produced software to ensure that design principals are maintained, and data
flows are accurate.

•

To design and implement code packages, applications and systems based on business and IT
requirements, and architectural designs using appropriate methodologies, tools, languages and
formats.

•  Provide exam series systems analysis, support, and enhancement expertise, advising PMO on

progress.

•  Provide technical advice on infrastructure required to host applications

•

•

To design user interfaces within the examinations systems; including front end screens and
links to back-end processes and recommend programming languages to be used by
programmers.

To ensure appropriate testing and user training is carried out.

•  Ensure all software and data systems are in line with architectural guidelines, following the

architectural, programming and documentation standards specified within the IT Development
Group.

•  Produce clear and well-structured documentation to support designs/solutions where required,

ensuring adherence to version control and task management standards.

•

To work with relevant internal and external staff to determine IT requirements, consider the
impact of any change and the feasibility of alternative technical solutions. To provide outline
programming specifications for programmers/developers and establish formal system
specifications after establishing requirements.

Project Management

•

Input and contribute to strategic projects and IT system developments, ensuring appropriate project
documentation and risk registers are in place.

•  Working collaboratively with colleagues in Solutions Delivery and the wider IT team, gather and

define user requirements for both internal and external service users.

•  As part of the IT Development team, work to meet project deadlines and the successful delivery
of service level agreements, ensuring that workloads are prioritised appropriately in line with
business requirements.

•  Provide regular updates on project progress to the project lead, ensuring that project deadlines

are completed within the appropriate timeframes.

Stakeholder Engagement

•  Liaising with internal colleagues in all areas of the business to enable learning, collaboration

and improvement, providing support and solutions as required.

•  Establishing effective communication channels with users throughout the design and

implementation process, relaying complex technical concepts in a clear and concise manner.

•  Working collaboratively as part of a team to understand existing code bases and produce code

that is tested, readable and built with a view to industry best practices.

Line management

•

To lead and manage the iSeries team, including relevant recruitment and selection, allocation of
workloads and providing pastoral care and feedback.

•  Manage and mentor a technical team, providing guidance, support, and professional development

opportunities.

•

To be responsible for performance management of team members including managing probation/PMR,
setting objectives and supporting their delivery.

Author: Line Manager

Version: September 2025

•

Inspire and support continuous improvement opportunities relevant to the department.

Other

•  Alongside fellow team members, having a shared responsibility for maintaining and securing

data assets.

•

To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in
particular, ensuring you understand your role and responsibilities in relation to Safeguarding, Information
Security, GDPR, Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in

WJEC’s Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•

•

•

To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC
aims and objectives.

To engage in personal and professional development activities relevant to the role.

To undertake other duties, as required, which are commensurate with the grade of the post.

Author: Line Manager

Version: September 2025

Person Specification

Job Title:

Department:

iSeries Development Lead

Technical Services

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have.  Desirable criteria
are those which would add value to the job if present, and also include potential for growth and development
into the role.

Skills and Abilities

Highly desirable

•  Excellent communication, interpersonal and presentational skills, with the ability to explain complex

material to a variety of audiences across a range of medium.

•  Self-driven, with an ability to independently manage conflicting deadlines and respond to changing

demands effectively.

•  Excellent interpersonal skills, with the ability to engage with, negotiate, influence and motivate a range of

stakeholders.

•  Analytical and methodical, with the ability to produce detailed and clear development specifications for

development and testing.

Desirable

•  Ability to communicate through the medium of Welsh or willingness to learn.

Knowledge

Highly desirable

•  Highly skilled knowledge of one or more of the following:

o  RPG
o  COBOL 400

•  Good working knowledge and understanding of one or more of the following:

o  AS400 operating environment.
o  CL, DDS
o  Development methodologies such as agile
o  Transact-SQL

Desirable

•  Knowledge of source control technologies and management.
•  A basic understanding of the UK education awarding frameworks.

Experience

Highly desirable

•  Experience and ability to generate design specifications in relation to data processing.
•  Significant experience of developing systems in a relevant computer language (i.e. RPG Cobol, Java, .net

etc), including the production of specifications and testing user journeys.

•  Demonstrable experience of documenting code bases and modernising legacy code for future

compatibility and execution.

•  Experience of designing/maintaining databases (using DB2, Sql server, etc).
•  Prior experience of producing integration workflows for system interdependency management.

Desirable:

•  Experience of leading and managing staff; delegating work, monitoring performance and providing

professional development and pastoral care for a team.

Training / Qualifications

Highly desirable

•  Educated to degree level or equivalent professional qualification or demonstrable experience for the role.

Desirable

•  Relevant professional accreditation (BCS membership / accreditation, FED-IP accreditation or similar).
•  Certification (or working towards) in ITIL v4.

Author: Line Manager

Version: September 2025

Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Arweinydd Datblygu iSeries /
iSeries Development Lead

Cyflog /
Salary:

£60,348 - £62,766 y flwyddyn (pro-rata lle y bo'n gymwys /
£60,348 - £62,766 per annum (pro-rata where relevant)

Gradd /
Grade:

13

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.
25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.
The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:

Hyd y Contract / Length of Contract:

  Llawn-amser / Full-time

☒
☐  Rhan-amser / Part-time

☒  Parhaol / Permanent
☐  Tymor penodol / Fixed-term

Nifer yr oriau'r wythnos /
No. of hrs per week:

36.5

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed-term:

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Gorffennaf – Awst yn flynyddol
July – August annually

Dull Ymgeisio / Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at ad@cbac.co.uk erbyn 23:59, dydd Sul 11 Ionawr 2026.
Rhagwelir cynnal cyfweliadau wyneb yn wyneb, ar dydd Llun 26 Ionawr 2026.

Completed forms should be sent by email to HR@wjec.co.uk by 23:59, Sunday 11 January 2026.
Interviews are anticipated to be held in person, on Monday 26 January 2026.

Author: Line Manager

Version: September 2025

VTQ and Skills CASS Manager
Salary: £39,852 - £41,778 per annum (Grade 8)
Contract type: Full-time (36.5 hours), Permanent

We are excited to be inviting applications for a CASS (Centre Assessment Standards Scrutiny)
Manager to join our VTQ and Skills Delivery team.

The role
The post holder will apply their experience of vocational qualifications and assessment delivery to
play a key role in the external quality assurance function, identifying risks and insights to underpin
our CASS strategy for verification. Working closely with the Assistant Director: VTQ and Skills
Delivery, you’ll ensure our services are high-performing, compliant, and focused on continuous
improvement. This role involves leading the management and analysis of data to support external
quality assurance across our VTQ and Skills portfolio. You’ll lead on compliance with operational
delivery plans and ensure effective monitoring and scrutiny of assessment standards in line with
regulatory expectations.

About you
The post holder will have strong analytical skills with the ability to interpret complex data to spot
trends, risks, and opportunities that improve qualifications and operational processes. You’ll have
experience in creating clear, accurate reports that support informed decisions and help maintain
compliance. You’ll also have experience managing regulatory requirements, including keeping risk
registers up to date, working with regulators, and supporting audits. You’ll have strong
communication skills, including oral and written presentation, with the ability to build strong
relationships both internally and externally.

The benefits
At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of
excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional
holidays) adjusted for part-time/compressed working patterns, free Welsh lessons, a generous
pension scheme and numerous family friendly policies. A career with WJEC can be extremely
rewarding and you will be encouraged throughout with great opportunities to develop your
professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time
between WJEC offices and working at home, subject to business need. As such, applications are
invited from individuals across the UK but please note that regular working from our Cardiff will be
required. Welsh language skills are not essential but the willingness to learn is always valued.

If you would like to know more about this role, or about working at WJEC, please do not hesitate to
contact Sarah (she/her) in our HR team (HR@wjec.co.uk), who will be more than happy to help.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Sunday 04 January 2026
Interviews are anticipated to be held in person, on Wednesday 14 January 2026

JOB DESCRIPTION

Job Title:

Department:

Section:

VTQ and Skills CASS Manager

Directorate of Qualifications and Assessment Delivery

VTQ & Skills Delivery

Responsible to:

Assistant Director: VTQ & Skills Delivery

Grade:

Location:

Main purpose of Job:

8

Western Avenue, Cardiff

The VTQ and Skills CASS Manager works closely with the Assistant Director: VTQ and Skills Delivery to support
the continuous review of the organisation’s CASS (Centre Assessment Standards Scrutiny) strategy for external
verification.

This role combines analytical expertise with governance knowledge to ensure that services are high-performing,
compliant, and continuously improving. They have significant experience of vocational qualification and
assessment delivery across a wide range of vocational, technical and skills qualifications.

The VTQ and Skills CASS Manager leads the management and analysis of data to support external quality
assurance activities across the externally verified VTQ and Skills portfolio. They have experience in operating
learner management systems to support qualification delivery and compliance.

The role also involves the project management of planning, organising, and implementing ad hoc process
changes and developing new processes, whether permanent or tailored for specific qualifications in response to
external policy decisions. The postholder will lead relevant task-and-finish groups to deliver these activities
effectively.

Principal Duties and Responsibilities:

General responsibilities

•  Support the delivery, review, and maintenance of externally verified VTQ and Skills qualifications by

advising on process improvements and compliance with regulatory requirements.

•  Ensure accurate collation and reporting of operational and KPI data to meet contractual and regulatory

obligations.

•  Collaborate with internal teams and external stakeholders to ensure data integrity, compliance, and

effective operational delivery.

•  Collaborate with the VTQ and Skills Development department to provide data and operational insight to

inform the design and development of new qualifications and sector needs.

•  Coordinate improvements to increase the effectiveness of operations and processes to support external

verification.

Author: Line Manager

Version: November 2025

Quality Assurance

•  Monitor the effectiveness of internal and external quality assurance strategies for VTQ and Skills

qualifications.

•  Provide insights to underpin the CASS strategy, ensuring centre-assessed qualifications meet regulatory

expectations.

•  Produce and analyse management information and quality assurance data to identify and track centre

behaviour over time, inform strategic decisions, and drive continuous improvement.

•  Support the design and implementation of quality frameworks and standards.

•  Monitor performance against quality indicators and KPIs.

•  Lead internal audits and evaluations to ensure compliance with processes that support external

verification requirements.

Insight Generation & Analysis

•  Produce clear reports and summaries to communicate findings effectively.

•

•

Identify trends, gaps, and opportunities for improvement.

Translate insights into actionable recommendations for quality improvement and risk mitigation.

Risk Management

•  Analyse risk data to identify emerging issues, inform mitigation strategies and turn analysis into

actionable recommendations.

•  Maintain departmental risk registers and support governance reporting.

•  Collaborate with teams to embed risk awareness and proactive management.

•  Lead VTQ and Skills CASS risk review meetings.

•  Lead on compliance with operational delivery plans and implementation plans to ensure timely delivery

of projects and highlight any delivery risks.

•  Ensure systems and workflows support monitoring and scrutiny of assessment standards in line with

regulatory expectations.

Collation of KPI data

•  Liaise with operational teams to ensure accurate recording of data relating to achievement of KPIs and

external quality assurance.

•  Produce, check and format statistical information to ensure accuracy.

•  Produce accurate reports to demonstrate compliance with KPIs.

•  Effectively present KPI data to internal and/or external stakeholders.

Other duties

•

To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in
particular, ensuring you understand your role and responsibilities in relation to Safeguarding, Information
Security, GDPR, Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in

WJEC’s Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•

•

•

To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC
aims and objectives.

To engage in personal and professional development activities relevant to the role.

To undertake other duties, as required, which are commensurate with the grade of the post.

Author: Line Manager

Version: November 2025

Person Specification

Job Title:

VTQ and Skills CASS Manager

Department:

VTQ and Skills Delivery

Essential criteria are the optimum skills and experience the applicant will ideally have. Desirable criteria are
those which would add value to the job, if present, and also include potential for growth and development into
the role.

Skills and Abilities

Highly desirable

•  Strong analytical and problem-solving skills.
•  Excellent communication and interpersonal skills, with the ability to build strong relationships and work

effectively across cross-functional teams and with stakeholders at all levels

•  Research and report writing skills for internal and external requirements
•  Experience of preparing for and presenting to a wide range of target audiences
•  Ability to organise, prioritise and complete a varied workload with minimal supervision
•  Ability to work independently using own initiative and as part of a team
•  Excellent IT skills are essential particularly in the use of Excel, Word and other Microsoft Office applications

Desirable

•  Ability to speak and work through the medium of Welsh

Knowledge

Highly desirable

•  Knowledge of qualification structures, assessment methods, procedures and awarding processes
•  Knowledge of internal and/or external verification processes
•  Knowledge of regulations for qualifications and awarding

Desirable

•  Working knowledge of risk management, including identifying, assessing, and reporting risks, and

supporting mitigation planning.

Experience

Highly desirable

•  Experience of working within a regulated qualifications framework
•  Experience of managing regulatory compliance functions, including liaising with internal and external

governance functions, monitoring compliance risks, and supporting audits or inspections

•  Experience of working with vocational qualifications
•  Experience of analysing data to generate insights supporting compliance and performance improvement
•  Experience of working within a quality management framework

Desirable

•  Experience of using regulatory and/or awarding body learner management systems
•  Experience managing or improving system workflows, particularly those supporting qualification

development or delivery

•  Experience in applying project management principles, tools, and methodologies to support effective

delivery

Training / Qualifications

Highly desirable

•  Honours degree or equivalent qualification/professional experience

Desirable

•  Educational assessment qualification
•  External quality assurance qualification

Author: Line Manager

Version: November 2025

Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Rheolwr CASS CGaTh a Sgiliau /
VTQ and Skills CASS Manager

Cyflog /
Salary:

£39,852 - £41,778 y flwyddyn (pro-rata lle y bo'n gymwys /
£39,852 - £41,778 per annum (pro-rata where relevant)

Gradd /
Grade:

8

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.
25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.
The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:
☒  Llawn-amser / Full-time

Hyd y Contract / Length of Contract:
☒  Parhaol / Permanent

☐  Rhan-amser / Part-time

☐  Tymor penodol / Fixed-term

Nifer yr oriau yr wythnos /
No. of hrs per week:

36.5

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed-term:

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Amh /
N/A

Dull Ymgeisio / Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at AD@cbac.co.uk erbyn 23:59, dydd Sul 04 Ionawr 2026.
Rhagwelir cynnal cyfweliadau wyneb yn wyneb, ar dydd Mercher 14 Ionawr 2026.

Completed forms should be sent by email to HR@wjec.co.uk by 23:59, Sunday 04 January 2026.
Interviews are anticipated to be held in person, on Wednesday 14 January 2026.

Author: Line Manager

Version: November 2025

Senior Full Stack Developer
Salary: £45,264 - £49,143 per annum (Grade 10)
Contract type: Full-time (36.5 hours per week), Permanent

Are you a passionate and experienced full-stack developer looking for an exciting new challenge? Do
you want to work on high-profile projects that will shape the future of digital resources? If so, we
want you!

We are looking for a talented Senior Full-Stack Developer to join our team and help us create
cutting-edge frameworks and systems. You will be an expert in development technologies, always
learning about the latest trends and how we can use them to create commercial content. You will
also work closely with the Product Development Manager and Innovation Lead to make sure our
five-year roadmap is achievable.

If you are a creative problem-solver with a passion for innovation, we encourage you to apply.

Benefits
At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of
excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional
holidays) adjusted for part-time/compressed working patterns, free Welsh lessons, a generous
pension scheme and numerous family friendly policies. A career with WJEC can be extremely
rewarding and you will be encouraged throughout with great opportunities to develop your
professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time
between WJEC offices and working at home, subject to business need. As such, applications are
invited from individuals across the UK but please note that regular working from our Cardiff offices
will be required and whilst flexibility can be discussed, this team currently attend the office, on
average, one day a week. Welsh language skills are not essential but the willingness to learn is
always valued.

If you would like to know more about this role, or about working at WJEC, please do not hesitate to
contact our HR team (HR@wjec.co.uk), who will be more than happy to help.

Please visit our website to download a copy of the job description and application form.

Closing date: 12:00, Wednesday 07 January 2026
Interviews are expected to take place in the week commencing 12 January 2026.

JOB DESCRIPTION

Job Title:

Department:

Section:

Senior Full Stack Developer

Digital Resources

Educational Resources

Responsible to:

Product Development Manager

Grade:

Location:

Main purpose of Job:

10

Western Avenue, Cardiff

•

•

•

To create cutting edge frameworks and systems that support the creation of our digital resources.

To be an expert in development technologies keeping abreast of technological changes and how we can
harness new tools to create commercial content.

To work closely with the Product Development Manager and Innovation Lead to ensure that our five-year
roadmap is achievable.

•  Work with the Product Development Manager and other Senior Developers to challenge and improve

processes and increase productivity year on year.

•

•

•

To take the lead in coding standards and specifications and share good practice ensuring that the skill
set of the team is fit for purpose.

To lead on all back-end development.

To be an expert in React development.

Principal Duties and Responsibilities:

Innovation

•

•

•

•

•

•

To research and develop new content and tools.

To be proactive in researching emerging technologies and how their application can support, develop
and enhance good classroom practice within a range of settings, covering ages 16 - 19 and to push the
boundaries of these technologies for the production of the most innovative resources possible.

To recommend work processes and technologies to be utilised across the team assigned to individual
Digital Learning Packages.
To support the lead developer – innovation in producing and monitoring coding standards and report
progress to the Product Development Manager.

To support the Innovation Lead in developing and maintaining a code library and other reusable
components.
To work closely with other agencies and organisations involved in the creation of learning materials.

To work closely with colleagues in IT to ensure consistent working practices across teams

To encourage an iterative approach to the work of the team

Author: Line Manager

Version: March 2025

Project Management

•

•

•

•

•

Other

•

To manage the development of new tools and content to set deadlines and quality criteria, ensuring
that the reputation of WJEC is enhanced.

To work with relevant internal and external stakeholder to determine development requirements

To ensure appropriate Project Management documentation is provided and maintained.

To develop and utilise tracking mechanisms and project management tools through Agile product
developments to ensure that deadlines are met, and that any problems are recognised well in advance
and reported to the Product Development Manager.

To contribute and support the Innovation Lead on a lessons learned exercise at the close of projects
within your team.

To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in
particular, ensuring you understand your role and responsibilities in relation to Safeguarding, Information
Security, GDPR, Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in

WJEC’s Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•

•

•

To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC
aims and objectives.

To engage in personal and professional development activities relevant to the role.

To undertake other duties, as required, which are commensurate with the grade of the post.

Author: Line Manager

Version: March 2025

Person Specification

Job Title:

Department:

Senior Full Stack Developer

Educational Resources

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have. Desirable criteria
are those which would add value to the job if present, and also include potential for growth and development
into the role.
Skills and Abilities

Highly desirable

•  Supervisory skills
•  Ability to work with attention to detail and accuracy
•  Self-driven and pro-active, with the ability to independently manage and organise your own and others’

busy workload to meet multiple and conflicting deadlines.

•  A creative problem solver, comfortable using initiative and flexibility to resolve novel or complex

problems in work.

•  Able to collaborate on projects with others in the team
•  Able to complete a project from start to finish independently as well as part of a team
•  Clear communicator with excellent people skills

Desirable

•  Ability to communicate through the medium of Welsh or willingness to learn

Knowledge

Highly desirable

•

In-depth knowledge of one of the more of the following:

o  Basic technologies; HTML5, CSS3 and JavaScript (typeScript).
o  Front-end frameworks; REACT.js, Angular.js, etc.
o  Back-end languages; Node.js etc.
o  Databases in support of web content architecture; SQL, NoSQL etc.
o  Creating content platforms for mobile, tablet and desktop
o  The latest features and development for cross platform applications, resource optimisation

techniques and social network integration (e.g. Facebook, Twitter)

•  A strong understanding of the education market and the benefits digital resources can offer
•  Ability to lead as the team expert in new technologies, platforms and services

Desirable

•  Demonstrable knowledge of current techniques and practices in digital development

Experience

Highly desirable

•  Previous experience working in a similar role
•  Extensive experience of resource development
•  Staff supervision experience, ideally managing teams and projects both face to face and remotely
•  Extensive experience in the successful delivery of Digital Learning Platforms
•  Experience in training others in digital procedures

Desirable

•  Mentoring experience or willingness to undergo training

Training / Qualifications

Highly desirable

•  Educated to Degree or equivalent in digital technologies.

Desirable

•

Training or Qualification in Project Management

Other

•  Flexible in approach and willing to learn new things

Author: Line Manager

Version: March 2025

  Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Uwch Ddatblygwr Stac Cyflawn /
Senior Full Stack Developer

Cyflog /
Salary:

£45,264 - £49,143 y flwyddyn (pro-rata lle y bo'n gymwys /
£45,264 - £49,143 per annum (pro-rata where relevant)

Gradd /
Grade:

10

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.
25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.
The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:
☒  Llawn-amser / Full-time

Hyd y Contract / Length of Contract:
☒  Parhaol / Permanent

☐  Rhan-amser / Part-time

☐  Tymor penodol / Fixed-term

Nifer yr oriau yr wythnos /
No. of hrs per week:

36.5

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed-term:

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Amh /
N/A

Dull Ymgeisio / Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at AD@cbac.co.uk erbyn 12:00, dydd Mercher 07 Ionawr 2026.
Disgwylir cynnal cyfweliadau yn ystod yr wythnos yn dechrau 12 Ionawr 2026.

Completed forms should be sent by email to HR@wjec.co.uk by 12:00, Wednesday 07 January 2026.
Interviews are expected to take place in the week commencing 12 January 2026.

Author: Line Manager

Version: March 2025

(2511-07) IT Operations Support Co-ordinator
Salary: £35,403 - £38,745 per annum (Grade 7)
Contract type: Full-time (36.5 hours per week), Permanent

The challenge:
At WJEC, we contribute to our education communities by providing trusted qualifications and specialist
support, to allow our learners the opportunity to reach their full potential. This is a fantastic opportunity
to be part of an organisation that both encourages and enhances the minds of tomorrow.

The role:
This role forms part of the IT Operations team at WJEC, providing support across a range of our IT
systems.  These systems underpin business-critical processes in the delivery of general (e.g. GCSE and
A-Level) and vocational qualifications for candidates (students) in Wales and England. The post holder
will carry out a range of activities in support of this aim, such as:

•  Data quality and validation checking;
•  The review and resolution of data inaccuracies / errors;
•  Support the development of automation and ‘self-serve’ procedures, to improve efficiency.

The person:
We are looking for an individual who is comfortable working with business systems/processes and
enjoys understanding the detail of how they work. Technical competency is desirable but not essential
for the role, of greater importance is the ability to communicate clearly with colleagues and
stakeholders, to ensure the effective support of WJEC IT systems. The post holder will ideally have a
background in application support and/or IT systems administration.

The role requires an individual who places importance on quality and accuracy, with the ability to apply
critical thinking to solve sometimes complex problems.

Our benefits
At WJEC, we are proud to be a flexible and inclusive place to work. We offer a range of excellent benefits
including: 25 days annual leave together with 16 days statutory and additional holidays (adjusted for
part-time or compressed working patterns), free Welsh language courses, a generous pension scheme
and numerous family friendly policies.

We operate a hybrid working model, enabling the successful candidate to split their time between WJEC
offices and working at home, subject to business need. As such, applications are invited from individuals
across the UK but please note that regular working from our Cardiff offices will be required – whilst
flexibility can be discussed, this team currently attend the office, on average, 1-2 days per week.

If you would like to know more about the position or about working for WJEC, please contact our HR
team (HR@wjec.co.uk) who would be more than happy to speak to you.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Sunday 11 January 2026
Interviews are expected to be held on Tuesday 20 January 2026

JOB DESCRIPTION

Job Title:

Department:

Section:

IT Operations Support Coordinator

Digital and Transformation

IT Services

Responsible to:

IT Operations Manager

Grade:

Location:

Main purpose of Job:

7

Western Avenue

Under direction of the IT Operations Manager, ensure the smooth and effective delivery of key systems and
processes throughout the examination cycle.

Key Responsibilities

•  Collaborating with the IT Helpdesk manager to support escalated service requests/tickets to a timely

resolution.

•  Conducting detailed analysis of service requests and incident reports to help maintain the timely and

reliable operation of WJEC systems.

•  Act as a central point of contact for internal teams, providing guidance on the optimal use of systems to

support examination-related processes and tasks.

•  Deliver administrative support and escalated end-user helpdesk assistance for IT services, including

Developers, internal customer support teams, and external stakeholders.

Principal Duties and Responsibilities:

IT Operations supporting Examinations Delivery

•

To coordinate and lead in IT operational processes and tasks. e.g. publication of results, certificate
stationery, regulatory data requests.

•  Ensure the ongoing quality assurance of IT operational processes by undertaking and scheduling

appropriate pro-active checks throughout the examinations cycle.

•  Providing specialist advice to internal teams regarding data and operational processes.
•

To produce and maintain appropriate documentation and guidance of IT operational processes and
systems.

To promote an effective use and coordinated approach to IT systems.

•
•  Promote and support the migration of operational exams work from IT development personal to

appropriate organisational departments for new and existing systems.

Author: JH/FS

Version: November 2025

System and Development Support

•
•

•

•

To provide detailed analysis and priority review of IT system support calls.

To be a key decision maker in the allocation, escalation, and provision of completion timescales of
system support calls.

To assist in the sharing of knowledge and skills across helpdesk team to enable a greater percentage of
system support calls to be answered by front line support.

To support management of system admin level administration and data maintenance to ensure systems
are ready for operational use – e.g. iSeries physical and logical file set up and creation of appointee’s
series tables and ROM session set up.

•
To lead on provision of exam system user management adhering to organisational security protocols.
•  Work with technology partners to deliver or manage support resolutions and testing of new software,

system fixes and changes.

•  Work with 3rd party technology partners deliver or manage support resolutions and testing of new

software, system fixes and changes.

•  Where required, support the completion of User Acceptance Testing (UAT) of new IT services and/or

changes to the functionality of existing systems.

IT Helpdesk and Internal Support

•  Support the administration & management of WJEC Centre and Appointee-facing platforms – i.e. Secure

Website, Portal, Surpass, Appointees Management System (AMP).

•  Support, administer and undertake checking on examination processes thought out the examinations

cycle – e.g. processing of marks & awards.

•  Creation of user accounts and assignment of appropriate roles within WJEC platforms and systems –

e.g. Surpass, Portal, AS400.

•  Provide 1st line technical support for internal staff for WJEC systems. Assist in the preparation and

updating of user guides.

Centre and External Support

•  Provide 2nd line system support for centres and candidates for WJEC Centre and Appointee-facing

platforms.

•  Liaise with colleagues in providing 2nd line system support to centres.
•  Provide 1st line support for the Data Protection inbox, including the provision of subject access requests.
•  Support CPD activity though preparation of materials & servicing of CPD events.
•  Updating of online documentation/web pages.
•  Work with 3rd party technology partners in resolving technical or operational issues.

Other
•

To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in
particular, ensuring you understand your role and responsibilities in relation to Safeguarding, Information
Security, GDPR, Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in

WJEC’s Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•

•
•
•

To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC
aims and objectives.

To engage in personal and professional development activities relevant to the role.

To deputise for the IT Operations Manager.

To undertake other duties, as required, which are commensurate with the grade of the post.

Author: JH/FS

Version: November 2025

Person Specification

Job Title:

IT Operations Support Coordinator

Department:

IT Services

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have. Desirable criteria
are those which would add value to the job if present and include potential for growth and development into the
role.

Skills and Abilities

Highly desirable

•  Data literate, with a high degree of competency in understanding data and its importance in supporting

organisational aims and objectives.

•  Great interpersonal skills and able to provide high-quality customer services, building rapport and

communicating clearly and effectively to a range of audiences.

•  Highly organised and able to independently prioritise workload effectively to ensure both long-term and

urgent deadlines are met.
•
Tenacious and able to maintain accuracy and quality throughout busy/challenging periods of work.
•  Excellent diagnostic and problem-solving skills, with a good track record of resolving a range of business

problems.

Desirable

•  Ability to communicate through the medium of Welsh or willingness to learn.
•  Some knowledge of SQL programming / querying.

Knowledge

Highly desirable

•  Competency in IT, with good knowledge of main tools, trends, and frameworks currently in use within an
IT Operations function, including the range of collaboration and communication tools available via the
Microsoft 365 suite.

Desirable

•  Basic knowledge of the UK qualification systems in England and Wales and/or qualification assessment

techniques.

•  Understanding of database structures, data and likely interdependencies.

Experience

Essential:

•  Experience working in a business support function, providing advice, guidance and problem solving to a

range of stakeholders/customers.

Desirable

•

IBM iSeries/AS400 hardware and/or Windows operating system experience

Training / Qualifications

Desirable

•

Information Technology related degree or equivalent qualification/professional experience

Author: JH/FS

Version: November 2025

Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Cydlynydd Cefnogi Gweithrediadau TG /
IT Operations Support Co-ordinator

Cyflog /
Salary:

£35,403 - £38,745 y flwyddyn (pro-rata lle y bo'n gymwys)
£35,403 - £38,745 per annum (pro-rata where relevant)

Gradd /
Grade:

7

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.
25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.
The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:

Hyd y Contract / Length of Contract:

  Llawn-amser / Full-time

☒
☐  Rhan-amser / Part-time

☒  Parhaol / Permanent
☐  Tymor penodol / Fixed-term

Nifer yr oriau yr wythnos /
No. of hrs per week:

36.5

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed-term:

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Amh /
N/A

Dull Ymgeisio / Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at AD@cbac.co.uk erbyn 23:59, dydd Sul 11 Ionawr 2026.
Disgwylir cynnal cyfweliadau yn ystod ar dydd Mawrth 11 Ionawr 2026.

Completed forms should be sent by email to HR@wjec.co.uk by 23:59, Sunday 11 January 2026.
Interviews are expected to be held on Tuesday 20 January 2026.

Author: JH/FS

Version: November 2025