Listed 4 months ago
10th September 2025 Job description Food Policy Officer Reports to: Based at: Head of Food Policy Coeliac UK Head Of f ice, High Wycombe with the possibility to regularly work f rom home by prior agreement with your line manager Salary grade table: Specialist (SP4) Contract: Permanent, Full Time - 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required Line management: No direct reports The role: To support the charity’s activities in relation to f ood policy and inf ormation with a f ocus on maintaining Coeliac UK’s f ood standards and f ood inf ormation Key responsibilities • • • • • • • • • • • • • Monitor Coeliac UK’s gluten f ree catering accreditation scheme including reviewing audit reports, f eedback and corrective actions. To ensure menus and documentation are in line with Coeliac UK guidance. Work alongside the commercial team to assist caterers in their preparation f or Coeliac UK’s gluten f ree accreditation scheme Attend meetings with caterers and manuf acturers working with Coeliac UK. Manage the creation of quarterly reports f or the gluten-f ree catering accreditation scheme To work with the Head of Food Policy in the development and review of f ood policy to draf t policy positions and to contribute to the necessary intelligence gathering, horizon scanning and consultations to represent the charity. To be able to critically analyse the evidence and ensure that inf ormation on f ood and the gluten f ree diet is up-to-date. Provide administration f or Coeliac UK’s Food Standards Committee. Contribute to the evidence base relating to f ood policy, standards, legislation and technology. Contribute to f ood research in order to develop the evidence base in the area of f ood and the gluten f ree diet, to inf orm charity policy and meet the charity’s business and strategic aims. To contribute to articles f or Coeliac UK publications and consumer/trade press, as required. To represent and promote the work of the charity amongst stakeholders f rom the f ood sector. To represent the charity by speaking at f ood events. To have a continuing plan f or personal development Knowledge, skills and experience • A motivated individual with initiative and a structured approach to work Page 1 of 3 • • • • • • • • • • Excellent communication and inter-personal skills. Able to work under pressure and meet deadlines. Excellent attention to detail. Educated to degree standard. Knowledge in the areas of quality assurance, f ood technology and nutrition Understanding of scientif ic evidence base and research. Numerate with necessary skills to produce, monitor and interpret audit inf ormation, quality assurance processes and guidance documents. Ability to critically review scientif ic literature. Good IT skills - MS Excel, MS Word, MS Outlook, MS Power Point. CMS and website content management experience Competencies 1: General profile Of f ers mentoring/guidance to others Is a key contributor, acts individually as a specialist expert in own area or as a team leader providing direction f or others Acts with no supervision 2: Technical expertise; building & maintaining Demonstrates depth/breadth of knowledge/skills in own area 2: Technical expertise; applying & anticipating Applies knowledge/skill through handling complex problems and/or co-ordinating work which may extend beyond own area of expertise; shares expertise with colleagues and other work groups 3: Client/organisation orientation; client response Proactively acts to understand client needs and identif y solutions to non-standard tasks/queries; actively seeks opportunities 3: Client/organisation orientation; organisation understanding Interprets internal/external organisational issues; makes changes to own and others work to meet these 3: Client/organisation orientation client response; costs Manages costs against specif ic contracts 4: Creating & delivering solutions; problem solving Anticipates patterns and links; looks beyond the immediate problem to the wider implication/knock on ef f ect; takes a new perspective on existing solutions to complex problems 4: Creating & delivering solutions; planning & organising Develops longer term plans which ef f ect own and other areas and manages resources to achieve the plan 5: Working relationship; communicating, negotiating & influencing Explains/presents highly complex ideas; anticipates potential objections and prepares case accordingly; inf luences others 5: Working relationship; teamwork, coaching & guiding Acts as a f acilitator and mentor; moves the team f orward; may be a team leader 5: Working relationship; networking Creates networks internally and externally Page 2 of 3 This job description is not intended to be an exhaustive list of duties to be perf ormed by the employee. This job description may be altered to ref lect the needs of the charity. Page 3 of 3
COELIAC UK
Artisan, Hillbottom Road, High Wycombe, Buckinghamshire, HP12 4HJ
Full-time
Listed 3 months ago
Document: Head of Philanthropy - job description
15 October 2025
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15 October 2025
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Listed 3 months ago
Document: Data Analyst - Job Description - Coeliac UK
23 October 2025
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23 October 2025
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COELIAC UK
Artisan, Hillbottom Road, High Wycombe, Buckinghamshire, HP12 4HJ
Full-time
Listed 1 month ago
Document: Commercial Business Development Manager
16 December 2025
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16 December 2025
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Listed 1 month ago
Document: Commercial Account Executive
16 December 2025
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16 December 2025
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Listed 3 weeks ago
December 2025 Job description Membership Experience Manager Reports to: Based at: Salary grade table: Services (SE3) Line management: 3 FTEs The role: Director of Membership, Services and Volunteering Coeliac UK Head Office, High Wycombe The Membership Services team ensures excellent member experiences and operational delivery of the charity’s membership scheme. The Membership Experience Manager is responsible for leading the Membership Team to deliver high quality services to existing members, oversee membership operations, implement acquisition and retention strategies to support the charity’s growth and engagement goals. This role partners closely with managers to build cohesive teams, across the Membership, Services and Volunteering Directorate and Audience Engagement Department to create a positive and productive workplace culture. Key responsibilities • Work closely with Director of Membership, Services and Volunteering to manage and deliver direct member services and positive experiences, adding value and creating high levels of satisfaction and retention. • Support and implement plans for the charity’s membership scheme considering fees, personalisation and efficiencies to deliver a highly valued scheme for members, generating sufficient income for the charity Lead day to day activities in the membership journey from prospective membership enquiries to joining, to new member communications through to renewal and reactivation strategies Ensure the consistency and accuracy of all direct support and information to members, prospective members and other stakeholders across our communication channels, including our Helpline Work with all teams across the charity to maximise engagement with membership acquisition, retention, fundraising and marketing strategies Collaborate across teams to deepen member engagement by driving participation in volunteering, mentoring, advocacy and fundraising initiatives Track key performance indicators and analyse and report on member behaviour and scheme initiatives to identify opportunities for improvement and future development Co-create content for digital and printed membership focused collateral Support Coeliac UK’s community outreach programme, which may include out of hours working. • • • • • • • Knowledge, skills and experience • Experience of delivering excellent service in a membership role • Excellent communication skills – verbal and written • Numerate with necessary skills to produce, monitor and interpret complex data • Experienced and supportive team leader with the ability to develop and motivate a team Page 1 of 3 • Able to manage complex projects on time and to budget • Ability to manage workload on own initiative within a team environment • Proficient in GDPR compliance and monitoring • Ability to demonstrate Coeliac UK’s values. Competencies 1: General profile Monitors, co-ordinates and supervises the daily activities of staff in an assigned work area in similar or related disciplines Experienced. Fully competent in own area. Shares own expertise with others; provides guidance and support to others Resolves problems through immediate actions or short-term planning and sets priorities to ensure task completion Maintains orderly work processes by co-ordinating work flow and work quality. Adheres to established practices and procedures in work area Builds an environment that supports cooperation and cohesiveness among the direct work team and within other areas in the organisation 2: Technical expertise; building & maintaining Demonstrates depth/breadth of knowledge/skills in own area; may be acquiring knowledge of other disciplines/areas 2: Technical expertise; applying & anticipating Applies knowledge/skill through handling complex problems and/or managing work which may extend beyond own area of expertise; shares expertise with teams and other work groups 3: Client/organisation orientation; client response Understands client needs and identifies solutions to non-standard tasks/queries; actively seeks and closes opportunities 3: Client/organisation orientation; organisation understanding Decisions impact primarily on own work group/team; may have an impact on department objectives 3: Client/organisation orientation client response; costs Manages departmental costs 4: Creating & delivering solutions; problem solving Resolves problems through immediate actions or short-term planning and sets priorities to ensure task completion 4: Creating & delivering solutions; planning & organising Maintains orderly work processes by co-ordinating work flow and work quality. Adheres to established practices and procedures in work area 5: Working relationship; communicating, negotiating & influencing Builds an environment that supports cooperation and cohesiveness among the work team and with other areas within the organisation 5: Working relationship; teamwork, coaching & guiding Oversees the day-to-day activities of work group/team; accountable for work group/team results 5: Working relationship; networking Creates extensive networks internally and externally Page 2 of 3 This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity. Page 3 of 3
Listed 1 week ago
February 2026
Job description
Community Events Assistant
Coeliac UK Head Office, High Wycombe.
Based at:
(Office based role, requiring some travel around UK and occasional
weekend working, there is some flexibility for hybrid working.)
Contract Type:
Salary:
Line management: No direct reports
The role:
Full time, Permanent
Circa £23,000 (GA 6.1), per annum
The Community Events Assistant will play a vital role in supporting the
charity to meet our strategic aim to provide support and connection for
people affected by coeliac disease when and where needed. You will play a
key part in making sure that Coeliac UK’s public events whether run by the
charity’s staff, our volunteers or are participation in a larger event are
successful by supporting their planning, management and delivery. This
role sits within the Audience Engagement Department and will involve
working with teams from across the department and the wider charity.
This is an excellent role for an individual looking to start a career in the
charity sector or in events management, with or without prior events
experience.
Key responsibilities
Supporting the charity with the administration and planning of events:
• Event ticketing: Set up and manage the ticket platform for Coeliac UK and volunteer
led events including event emails and tracking links for monitoring marketing success
• Event promotion: Coordination of our printed events supplement with our marketing
team, agreeing promotion for volunteer events and actioning accordingly, ensuring
volunteer events are listed on website.
• Event logistics: Support with venue selection, liaison with event organisers, booking of
hotels, hire cars and other event logistics ensuring best value for money while
maintaining flexibility
• Event queries: Answer queries from volunteers, members and the public with
professionalism and empathy. Responding to telephone, web and email enquiries.
• Events Data Management: Ensure that events bookings are loaded onto CRM from
ticketing platform
• Events Feedback: Support feedback through event surveys and record information on
CRM
• Event Hardware: Manage requests and bookings for event hardware. Ensure hardware
it is in good condition and packed and stored safely for future events
• Event Collateral: Manage printed collateral for events ensuring numbers used at events
are know and that supplies are ready for next event. Collate and send out relevant event
collateral to volunteers.
• Event Merchandise: Liaise with fundraising team to ensure appropriate shop
merchandise at any events
• Event staffing: Running board of staff and volunteers supporting at events and raising
any concerns with numbers etc in good time.
Page 1 of 3
• Event Set up and Participation: Set up and represent the charity at events where
necessary around the UK – this will require some weekend and out of hours working.
And may require an occasional overnight stay.
Knowledge, skills and experience
• Customer Care Experience: Previous experience working on events or with volunteers
would be an advantage
• Organisational Skills: Ability to plan and prioritize workload effectively.
• Communication Skills: Good written and oral communication skills, with the ability to
engage confidently with volunteers, staff, other organisations and the public.
• Interpersonal Skills: Strong interpersonal abilities to connect with volunteers,
suppliers and our community face-to-face, over the phone, and online.
• Attention to Detail: High level of accuracy in all tasks, particularly in data entry and
communication.
• Self-Motivation: Ability to work independently and manage time efficiently.
• Technical Skills: Proficient in Microsoft Office (Outlook, Excel, Word). A clean UK
driving licence would be an advantage to drive hire vehicle to transport equipment and
collateral to events. Experience with databases, ticketing platforms, wordpress and social
media would be an advantage.
• Enthusiastic Team Player: Willingness to collaborate within a lively and friendly team
environment.
Competencies
1: General profile
Typically a graduate or equivalent once in a contributory role
Does not include new graduates unless they go straight into contributory role
May be working towards relevant professional qualification
Depends on others for instruction, guidance and direction but able to take
responsibility for their own work, and use initiative
2: Technical expertise; building & maintaining
Develops skills in basic theories, practices and procedures in one skill area through
formal training
2: Technical expertise; applying & anticipating
Able to apply basic knowledge/skills to own work
3: Client/organisation orientation; client response
Responds to standard client requests
3: Client/organisation orientation; organisation understanding
Understands relationships between work processes and the organisation but horizons
limited to own team
3: Client/organisation orientation client response; costs
Is aware of costs related to own work
4: Creating & delivering solutions; problem solving
Uses existing, clearly defined procedures to solve routine problems
4: Creating & delivering solutions; planning & organising
Manages own time to deliver against tasks set by others, with a short term horizon
5: Working relationship; communicating, negotiating & influencing
Asks questions, checks for understanding, provides explanation clearly and precisely
5: Working relationship; teamwork, coaching & guiding
Page 2 of 3
Works co-operatively with others to achieve team goals
5: Working relationship; networking
Builds stable and useful working relationships
This job description is not intended to be an exhaustive list of duties to be performed by the
employee. This job description may be altered to reflect the needs of the charity.
Page 3 of 3
COELIAC UK
35,000 per year
Coeliac UK Head Office, High Wycombe
Full-time
Listed 1 week ago
February 2026 Job description Community and Events Fundraising Manager (Maternity Cover) Based at: Coeliac UK Head Office, High Wycombe. (Hybrid, minimum 2 days a week in office.) Fixed Term 12-14 months, Full Time (35 hours per week) £35,000 General Administration (GA 4), per annum Contract Type: Salary: Line management: No direct reports The role: The fundraising team raises substantial levels of income for Coeliac UK each year. This role is perfect for an energetic, self-motivated, organised fundraiser who will focus on managing and developing challenge events and community fundraising. You will be responsible for ensuring individual fundraisers have a great experience supporting Coeliac UK, helping to maximise the amounts they raise. You will manage and develop our existing portfolio of challenge events (including the TCS London Marathon and Great North Run), and support and inspire individuals and groups who want to fundraise for Coeliac UK, to help grow fundraising income and engagement. The role will work closely with Membership, Volunteering and Marketing & Digital colleagues to grow participation, maximise reach and convert interest into active fundraising through integrated supporter journeys. Key responsibilities Supporter Stewardship • Oversee the stewardship journey for all challenge event participants and community fundraisers, ensuring every supporter receives timely, friendly and proactive support. • Provide guidance to the Fundraising Assistant to ensure consistent delivery of excellent supporter care. • Maintain high standards of supporter communication, ensuring fundraisers feel valued, motivated and connected to the cause. • Gather and share fundraiser stories, ensuring permissions are in place and records are kept up to date. Challenge Events • Lead the planning, delivery and growth of Coeliac UK’s challenge events portfolio, including flagship events such as the TCS London Marathon and Great North Run. • Manage the charity’s presence at events, including on-the-day logistics and cheer squads, ensuring a memorable and motivating experience for all participants. • Build and maintain strong relationships with event organisers, suppliers and fundraising platforms (e.g. JustGiving, Enthuse) to optimise supporter journeys and event delivery. • Monitor, analyse and report on event performance, using insight to drive income growth and improve supporter experience. • Manage event budgets, ensuring effective cost control and accurate forecasting. Page 1 of 4 Community Fundraising • Lead the development and delivery of community fundraising activities, including mass participation virtual events such as the 64 Challenge. • Support and inspire individuals, groups, schools and community organisations to fundraise for Coeliac UK, providing tailored guidance and resources • Develop and maintain high quality fundraising materials (e.g. guides, posters, collection tins, bunting, t-shirts, running vests) ensuring all content is on brand and supporter focused. • Create and update fundraising and supporter packs, including tailored versions for specific audiences such as schools. Cross team Collaboration • Work closely with the Marketing and Digital team to plan and deliver integrated campaigns that recruit, convert and retain challenge event and community fundraisers. • Collaborate with the Membership team to: o Promote challenges and events to relevant member segments. o Support cross-sell journeys between fundraising, membership and wider engagement. Identify opportunities to deepen long-term supporter value. o • Ensure community and events web pages are engaging, accurate and regularly updated. • Provide content for social media, newsletters and email communications to celebrate fundraisers and promote opportunities. • Contribute editorial content for digital and print channels to support fundraising engagement. • Ensure community and events activity is aligned with wider audience journeys, messaging and organisational priorities. Other responsibilities • Oversee the Fundraising Assistant in processing income, fulfilling fundraising pack requests, and managing stock of fundraising materials and merchandise. • Provide support and mentorship for the Fundraising Assistant, helping them to develop within their role and competency skills. • Support the development of shop products including Christmas cards, Christmas gifts and branded products sold online and at events throughout the year. • Maintain accurate CRM records in line with GDPR and fundraising regulations, generating reports to analyse income and campaign activity. • Assist with supporter care tasks when required, including handling enquiries, processing donations and supporting appeals. • Report regularly to the Head of Fundraising on income performance, expenditure, event participation and key KPIs. • Support the annual planning and budgeting process for challenge events, community fundraising and merchandise work packages. Knowledge, skills and experience • Experience of delivering successful mass participation or challenge events, within the charity sector. Page 2 of 4 • Excellent relationship building skills, with experience of delivering exceptional supporter stewardship. • Experience of working collaboratively across teams (e.g. marketing, digital, membership or volunteering) to deliver shared outcomes. • Ability to influence and coordinate without direct line management, balancing multiple priorities and stakeholders. • Highly organised with strong project management skills and attention to detail. • Effective communication skills across all channels, in person, on the phone and in writing. • Confident using digital tools and a CRM system to support event delivery and supporter journeys. • Numerate with experience of managing budgets. • Energetic, self-motivated and a strong team player, with a genuine enthusiasm for the cause and community. Competencies 1: General profile Demonstrates competence in own area. Typically works with moderate guidance in own area of knowledge. 2: Technical expertise; building & maintaining Deepens knowledge/skills in one area or broadens ability over a variety of skills. 2: Technical expertise; applying & anticipating Applies knowledge/skills to a variety of standard day to day activities; identifies unusual technical problems. 3: Client/organisation orientation; client response Responds to client requests in non-standard situations, investigating all the facts. 3: Client/organisation orientation; organisation understanding Understands the key organisation driver, uses this knowledge to focus own work. 3: Client/organisation orientation client response; costs Works to control costs related to own work. 4: Creating & delivering solutions; problem solving Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision. 4: Creating & delivering solutions; planning & organising Prioritises and organises own work. 5: Working relationship; communicating, negotiating & influencing Probes and listens carefully, presents information clearly and in appropriate style, makes technical information clear, persuades others in straightforward situations. 5: Working relationship; teamwork, coaching & guiding Contributes actively in team activities, sharing experience and ideas. 5: Working relationship; networking Page 3 of 4 Builds productive relationships internally and externally. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity. Page 4 of 4