Senior ICT Support Engineer
Full-Time, Fixed Term
January 2026
Job Specification
We are seeking a pro-active and energetic ICT professional to support the School’s ICT provision. The
successful candidate will have strong interpersonal skills, excellent technical knowledge, and proven
problem-solving ability, ensuring the delivery of a reliable, secure and forward-looking ICT service across the
School.
The salary will be £35,000 to £38,000 dependent on experience, with a generous pension and benefits
package.
CURRENT IT DEPARTMENT STAFFING
Head of Commercial Operations & Communications
ICT Manager
Job Role and Responsibilities
Reporting to the ICT Manager, the Senior ICT Support Engineer will be responsible for:
• All aspects of ICT facilities provision, including curricular, administrative and financial services
needs.
• Ensuring the ICT Department provides an efficient and effective service to all users.
• Providing day-to-day ICT support to pupils and staff.
•
• Liaising with external ICT support partners and suppliers.
Investigating, recommending and implementing future ICT developments.
Key Tasks will include:
• Responding to Helpdesk requests.
• Providing technical support for all end users.
• Managing both on premise and cloud environments.
• Managing user accounts, onboarding and leavers.
• Maintaining asset and licence registers.
• Managing print services, namely PaperCut.
• Managing Apple devices using Apple School Manager and Jamf School.
• Liaising with external ICT providers regarding infrastructure, cyber security and disaster recovery.
Infrastructure and Networking
• Maintaining and supporting wired and wireless networks.
• Having a strong understanding of VLANs and physical network topologies.
• Configuring and supporting Fortigate firewalls.
• Support switching, routing and TCP/IP networking.
• Supporting VoIP / IP telephony systems.
Systems and Security
• Ensuring compliance with data protection regulations.
• Ensuring secure remote access solutions are in place.
• Maintaining backup and disaster recovery systems.
• Keeping knowledge up-to-date of emerging cyber security threats.
Audio Visual
• Supporting and maintaining classroom AV equipment and smartboards.
Training and Development
• Providing ICT guidance and training to staff where required.
• Undertaking ongoing CPD to keep skills up to date.
APPLICATION PROCEDURE
The application form can be found on our website here and must be submitted to recruitment@st-
columbas.org by 12 noon on Monday 26th January 2026. Interviews will take place week commencing
Monday 2nd February.
For further information about this post please contact Jill Glen, Head of Commercial Operations &
Communications on 01505 872238.
Senior ICT Support Engineer
Person Specification
Qualifications
Essential
• Degree or equivalent relevant
Desired
qualification.
CCNA or higher networking
certification (or equivalent
experience).
Experience
• Minimum of 3 years’
• Experience managing
Apple devices.
• Experience with print
management solutions.
experience providing desktop
and network support in a
multi-user environment.
• Strong understanding of
Active Directory
• Experience managing
Windows environments.
• Experience with Microsoft
365.
Skills
• Excellent troubleshooting and
• Experience with FortiGates
problem-solving skills.
• Strong understanding of
networking, VLANs, firewalls
and WiFi.
• Knowledge of firewalls
• Knowledge of VoIP systems.
• Strong documentation and
communication skills.
Personal
competencies
and qualities
• Strong organisational and
time management skills.
• Ability to work independently
and as part of a team.
• Willingness to work
occasional evenings or
weekends.
• Eligible to work in the UK.
• Member of PVG Scheme or
equivalent.
Assessment Method
• Production of
certificates.
• Application Form
•
Interview
• Application Form
•
Interview
• Passport
• Application Form
•
Interview
• References
