WHAG
23,244 per week
All WHAG Projects (predominantly Cheshire West and Chester)
Full-time
Domestic Cleaner WHAG was formed over 40 years ago to provide accommodation and support to homeless vulnerable women in Rochdale. At the time there was no other support for women in Rochdale. 40+ years later WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness and young parents across Northwest England. Improving the safety and life opportunities of our service users and supporting them in their recovery. We empower them to build up the skills and resources they need to take on a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse. Our Vision - To support and empower vulnerable women and those affected by domestic abuse. Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. Our Values - Empowerment, Choice, Change, Strength Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future. Be non-judgmental and supportive at all times. Ensure trauma-informed, flexible support is accessible to all those in need Support individuals to take responsibility and accountability for their actions Support individuals, partners and families to live independently within the community of their choosing. Help develop new knowledge and create new skills for individuals and families to make better life choices. Provide positive alternatives to current services and resources available in a community. WHAG has a strong values base, embedding, empowerment, choice, strength and change into or organisation. We are looking for staff that can deliver person-centred, trauma-informed services, are innovative, trustworthy, can do, self-motivated and excellent at all times, so it is important that you are as passionate about these principles as we are. JOB DESCRIPTION Job Title: Domestic Cleaner Reports to: Facilities Team Leader and ultimately the CEO Location All WHAG Projects (predominantly Cheshire West and Chester) Responsible for Ensuring WHAG office, accommodation and properties are kept in an excellent state of cleanliness and repair; meeting health and safety and housing legislation requirements. Date Reviewed May 2024 Overall Aim • Provide a comprehensive cleaning service at WHAG’s, properties and offices across Cheshire West and Chester. • Ensure turnaround of properties meets targets. • Ensure properties remain in excellent condition. • Comply with safe working practices and high standards. Maintaining H&S regulations, housing legislation and follow WHAG policy and procedure. Requirements • Ability to attend and complete WHAGs standard employee training requirements, sometimes outside normal working patterns. • Ability to work across WHAG’s contract area and travel for training and meeting purposes. • Access to a car for work purposes and Full UK driving license. • Ability to work flexible hours including evenings, and weekends when required. Job Description The list does not cover the full scope of tasks and responsibilities of a Facilities Domestic but illustrates some of the areas of emphasis for this post. Key Objectives • To be accountable and responsible to the Facilities Team Lead and ultimately the Chief Executive Officer (CEO) for the effective cleaning at all WHAGs owned or rented properties/offices. • To ensure the working environment meets health and safety requirements. • To ensure that the delivery of cleaning services for the organisation, clients, funders, and stakeholders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity. Key Tasks and Responsibilities • To demonstrate a proactive and positive approach to cleaning; showing willingness to take initiative and tackle tasks with a cheerful and enthusiastic attitude to work. • To ensure our customers and their properties are cared for and cleaned to the highest possible standards, in line with budgets, service level agreements and regulatory requirements. • Communicate with a professional manner. • To ensure communal areas in WHAG buildings are cleaned and maintained to the highest standard. Sweeping, mopping floors, sanitising areas etc (this list is not exhaustive) • To maintain all dispersed accommodation in good repair, keeping records of all repairs due to damage and/or wear and tear accurately and timely. • To clean vacant properties for re-letting, assisting on occasions with inventory restocking to ensure turnaround targets are met. • Work closely with Facilities Team Lead to clean and resolve reported issues inside properties in a timely manner; liaising daily to ensure scheduled jobs are completed. • To keep an inventory and monthly audit of all cleaning equipment and products, reordering accordingly. • Ability to support the wider facilities team with practical tasks, cover for annual leave sickness etc. • Occasional travel to complete cleaning across Wigan and Rochdale service areas to support the wider team. • Maintain effective information systems, processes and record keeping ensuring all works are documented and ensure all parties involved are informed of all progress. • To conform to all data protection rules, and regulations, and keep sufficient records for audit purposes. • Comply with safe working practices & report faulty equipment and potential hazards. Responsibilities shared with all staff • To ensure that the values and principles underlying WHAG’s services are maintained and developed. • To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. • To work at times other than office hours to attend meetings, participate in networks, and fundraising events and ensure that the service is accessible. • To undertake any other duties that may be required which are appropriate to your role. • To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Person Specification Experience and Knowledge of Proven experience in a Domestic role (Residential Property would be advantageous) No specific academic qualification required but must be willing to undertake training Excellent communication skills & professionalism. Organised and able to problem-solve IT skills, particularly Microsoft Office, Outlook and Internet. Effective record keeping working to deadlines Good communication and organisational skills. To ensure the individuals and families we work with receive the attention and service they deserve Ability to work on own initiative and of working as part of a team. Ability to communicate verbally and in writing in a confident and professional manner. Ability to work flexibly within the confines of the role Have a high degree of integrity, tact, diplomacy, and organisational spirit. Experience of working within the voluntary sector. Ability to travel to other locations Knowledge of Health & safety standards such as manual handling, hazards (list not exhaustive) Experience or understanding of working in a confidential setting of sensitive nature. Other Information Salary: Scale: NJC Salary Point 10 Principle Terms and Conditions Actual Salary: £23, 244 Hours Per Week: 36 hours Essential Desirable x X X X X X X X X X X x x x x Annual Leave: 23 days per annum rising to 28 + 8 Bank Holidays (Pro Rata) DBS Car user Valid DBS Regular travelling is required. The role holder must have access to a car. Business mileage is payable from an agreed base. The role holder must possess a full current driving license, road fund license, MOT and business use Insurance. Pension: Health Plan Bike to work scheme Tech Scheme Benefits WHAG operates an auto-enrolment pension plan, which all employees are enrolled after a 3-month probation period via NEST. WHAG contribute to this pension in line with legislation. WHAG operate a health plan for all employees after completion of their probationary period. This includes Free eye testing Access to counselling Reduced gym membership WHAG operate a bike-to-work scheme. WHAG operate a salary sacrifice tech scheme. This includes all products from Curry’s Save January – November (Core hours 10.00am -3.30pm) Christmas saving scheme Flexi for non-rota posts Holiday Purchase One week I confirm that I have read and understood this document Signed _________________________________________ Name_______________________________ Date______________________
Children’s Worker WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness and young parents across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery. We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse Our Vision - To support and empower vulnerable women and those affected by domestic abuse Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. Our Values - Empowerment, Choice, Change, Strength Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future Be non-judgemental and supportive at all times. Ensure trauma informed, flexible support is accessible to all those in need Support individuals to take responsibility and accountability for their actions Support individuals, partners and families to live independently within the community of their choosing. Help develop new knowledge and create new skills for individuals and families to make better life choices. Provide positive alternatives to current services and resources available in a community. WHAG has a strong values base, embedding, empowerment, choice, strength and change into or organisation. We are looking for staff that can deliver person-centred, trauma informed services, are innovative, trustworthy, can do, self-motivated and excellent at all times, so it is important that you are as passionate about these principles as we are. JOB DESCRIPTION Job Title: Reports to: Location Childrens Worker Wigan – DA Safe Accommodation Team Lead and ultimately the CEO Wigan Domestic abuse service – Although may be expected to work across the organisation to maintain service levels. Responsible for Support and development of CYP work within Wigan DA Service Date Reviewed May 2024 Overall Aim • To provide activities and support for children and young people across all Wigan DA safe accommodation including core refuge, dispersed refuge, and resettlement. • To work with families to improve parenting and parent child relationships. • To ensure the service is delivered to a high standard following WHAG policy and procedure paying particular attention to: H&S, Child and Adult Safeguarding and confidentiality practice. Requirements • Relevant qualification CYP/Domestic abuse or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification • Ability to work across WHAG’s contract area and travel for training and meeting purposes. • Access to a car for work purposes. • Ability to work flexible hours including evenings, weekends when required. Job Description The list does not cover the full scope of tasks and responsibilities of Children’s Worker but illustrates some of the areas of emphasis for this post. Key Objectives • To be accountable and responsible to the team lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective support, empowerment and advancement of clients. • To ensure the working environment meets health and safety requirements. • To ensure that the delivery of the service to clients, funders and stake holders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity. • To work within quality assessment frameworks, associated regulations and WHAG’s policy and procedure. Key Tasks and Responsibilities • To create a safe, supportive, and welcoming environment for children and young people in DA safe accommodation services in Wigan. • To plan and provide one to one and group play sessions for children of all ages to develop the skills required to work though their experiences of domestic abuse. • To take an active role in organising/ leading play activities during school holidays and after school. • To provide fun and creative activities for families that nurtures the child and parent relationship. • To provide childcare to enable the parent to speak openly in support sessions and protect the children. • To support positive parenting by providing parenting support and programmes. • To provide practical information and assistance to clients about local services for children, such as children’s centres, nursery or schools. • To work closely with DA Support Workers to maintain a multiagency approach to safeguarding with TAF and Children’s Social Care. • To undertake risk assessment for all activities to ensure that all health and safety requirements are met. • To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of team lead and Designated safeguarding Officer. • To set up and maintain library of child and parenting resources to be accessed by families. • To support and supervise students or volunteers. Responsibilities shared with all staff • To ensure that the values and principles underlying WHAG’s services are maintained and developed. • To participate in regular supervision and annual appraisal and help in identifying your own job- related development and training needs. • To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible. • To undertake any other duties that may be required which are appropriate to your role. • To be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. • To work at times other that office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible Person Specification Knowledge and skills NNEB, NVQ Level 3 or equivalent Significant experience of working with children and/or young people Experience of organising and providing play and other activities. An extensive understanding of individuals and families, who have or are experiencing domestic abuse. An understanding of health and safety requirements in providing services for children. Understanding of safeguarding and proactively promoting the welfare of children, young people and vulnerable adults. IT skills, particularly Microsoft Office, Outlook and Internet. Effective record keeping. Good communication and organisational skills. Ability of working on own initiative and of working as part of a team. An understanding of confidentiality and health and safety procedures Ability to communicate clearly verbally and in writing in a confident and professional manner. Knowledge of, and commitment to, equal opportunities with regard to service users and colleagues. Have a high degree of integrity, tact, diplomacy and organisational spirit. Have hands on approach and be a team player. Experience of working within the voluntary sector. Experience of delivering parenting support and programmes Essential Desirable X X X X X X X X X X X X X X X X X Other Information Salary: £26,000 Hours Per Week: 36 hours Principle Terms and Conditions Annual Leave: 25 days per annum rising to 28 + 8 Bank Holidays (Pro Rata) DBS Car user Valid DBS Regular travelling is required. The role holder must have access to a car. Business mileage is payable from an agreed base. The role holder must possess a full current driving license, road fund license and business use Insurance and MOT, providing proof when requested. The role holder must ensure the car is maintained and in a roadworthy condition. Benefits Pension: Health Plan WHAG operates an auto-enrolment pension plan, which all employees are enrolled in after a 3-month probation period via NEST. WHAG contribute to this pension in line with legislation. WHAG operate a health plan for all employees after completion of their probationary period. This includes Free eye testing Access to counselling Reduced gym membership 5 hours (pro rata) for hospital appointments WHAG operate a bike to work scheme. WHAG operate a salary sacrifice tech scheme. Hospital Appointments Bike to work scheme Tech Scheme This includes all products from Curry’s Save January – November (Core hours 10.00am – 3.30pm ) Christmas saving scheme Flexi for non-rota posts Holiday Purchase One week Sell Holidays One Week Long service recognised Discounts Employees rewarded Access to charity worker discounts Parking Free parking at projects Bonis payment for introducing new employees Up to £1000 I confirm that I have read and understood this document Signed _________________________________________ Name_______________________________ Date______________________
Evening Assistant DA Support Worker WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the Northwest of England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery. We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. As well as delivering courses to our staff, WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse. Our Vision - To support and empower vulnerable women and those affected by domestic abuse. Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. Our Values - Empowerment, Choice, Change, Strength Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future. Be non-judgmental and supportive at all times. Ensure trauma-informed, flexible support is accessible to all those in need. Support individuals to take responsibility and accountability for their actions. Support individuals, partners, and families to live independently within the community of their choosing. Help develop new knowledge and create new skills for individuals and families to make better life choices. Provide positive alternatives to current services and resources available in a community. WHAG has a strong values base, embedding, empowerment, choice, strength and change into our organisation. We are looking for staff who can deliver person-centred, trauma-informed services, are innovative, trustworthy, can do, self-motivated and excellent at all times, so it is important that you are as passionate about these principles as we are. JOB DESCRIPTION Job Title: Evening assistant DA Support Worker Reports to: Joyce House – DA Safe Accommodation Team Lead and ultimately the CEO Location Ellesmere Port Domestic Abuse Service – Although it may be expected to work across the organisation to maintain service levels. Responsible for Evening Support and delivery within Ellesmere Port DA Service Date Reviewed May 2024 Overall Aim • To be accountable and responsible for the effective trauma-informed, person centred support and empowerment of clients within core and dispersed safe accommodation, and resettlement. • To deliver front-line services during evening hours to the highest quality, using reflection to improve practice and outcomes. • To ensure that the delivery of the service to clients, funders and stakeholders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity. • To ensure the service is delivered to a high standard following WHAG policy and procedure, paying particular attention to: H&S, Child and Adult Safeguarding, professional boundaries, and confidentiality practice. Requirements • Relevant qualification Housing/ Domestic abuse, IDVA, ISVA or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification. • Ability to work across WHAG’s contract area and travel for training and meeting purposes. • Access to a car for work purposes is desirable. • Ability to work flexible hours, including evenings and weekends as part of a rolling rota/ when required. Job Description The list does not cover the full scope of tasks and responsibilities of the Evening assistant DA support worker, but illustrates some of the areas of emphasis for this post. Key Objectives • To be accountable and responsible to the team lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective support, empowerment, and advancement of clients. • To provide clients with assistance and support as required in a safe and secure environment, and assist them to reach planned goals. • To work with clients on a one-to-one basis and group work delivery to assist them in making informed choices and remaining safe. • To ensure the working environment meets health and safety requirements. • To work with clients to promote independence and safety underpinned by WHAG's values, Empowerment, choice, change and strength. • To ensure the service is delivered to a high standard following WHAG policy and procedure, paying particular attention to: H&S, Child and Adult Safeguarding and confidentiality practice. Key Tasks and Responsibilities • To accept new referrals and complete move-in procedures for new clients, including supporting flat turnarounds, cleaning, and restocking to ensure we do not delay entry to safe accommodation for any referral. • Ensure the upkeep and security of the building, and to take responsibility for any cash and equipment. • Maintaining an understanding and awareness of and adhering to all support plans and risk assessments, and to update the Domestic Abuse support worker (DASW) of changes to risk or incidents. • To provide feedback to the DASW regarding the tenant’s SMART plans and aims achieved, record documentation on client database. • To complete risk assessments for activities, both 1-1 and group work, incorporating safety planning, and review on a regular basis. • To work with clients and other staff to devise an annual plan for client involvement, to actively engage the individuals and families within the Wigan DA safe accommodation service, promoting lived experience involvement in service delivery and improvement. • Facilitate evening group work and promote, monitor and evaluate involvement sessions in conjunction with the people using our services. • To work in line with the project’s budget, adhering to financial policies and procedures. • To monitor the security and safety of WHAG premises on an ongoing basis, including CCTV, front door entry system and alarm system. • To be responsible and accountable for the efficient recording, storing and maintaining of client records, including contact notes, correspondence, incident reporting, handovers, risk updates and outcomes achieved. • Record and manage any anti-social behaviour or neighbour nuisance and respond appropriately according to the escalation procedure. • Address any instances of non-engagement or perceived obstacles to support via a trauma-informed approach. • To actively promote the service and the organisation. • To ensure GDPR, Confidentiality and professional boundaries are upheld in all aspects of daily practice. Responsibilities shared with all staff • To ensure that the values and principles underlying WHAG’s services are maintained and developed. • To participate in annual appraisal, regular in-house and clinical supervision and help in identifying your own job-related development and training needs. • To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensure that the service is accessible. • To undertake any other duties that may be required, which are appropriate to your role. • To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. Person Specification Experience and Knowledge of Relevant qualification: Domestic abuse, IDVA, ISVA or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification. An extensive understanding of individuals and families who have or are experiencing domestic abuse. Knowledge of working as part of a team, working on own initiative and managing time effectively. Ability and knowledge of planning, promoting, delivering group sessions with evaluation. Knowledge of providing support on agreed outcomes of assessment support plans. Knowledge of assessing and implementing risk assessments, including DASH Ric. Knowledge of, and commitment to, equal opportunities with regard to colleagues and service users. Experience of trauma informed working, recognising support required around mental health, substance misuse issues, sex work and exploitation. Knowledge of the impact of multiple disadvantages, complex support needs, and homelessness. Knowledge of welfare benefits and relative legislation. Knowledge of health and safety relating to lone working. Housekeeping skills/ Experience of practical move in processes for accommodation services Knowledge and ability to assess and respond to safeguarding concerns in relation to children and vulnerable adults. Experience of support delivery in Safe accommodation, supported accommodation and/or within community settings. Ability to communicate clearly, verbally and in writing in a confident and professional manner. Ability to liaise confidently and appropriately with other local agencies on behalf of clients and WHAG. Computer literacy – experience with clear documentation on client database. Experience of innovative engagement in capturing the voice of those with lived experience Essential Desirable X X X X X X X X X X X X X X X X X X Any of the following qualifications/Delivery: Freedom Programme, Gateway, Recovery Toolkit, Healthy Relationships, Counselling, Train the Trainer. Experience of working within the voluntary sector. X X Other Information Principle Terms and Conditions Salary: £15,333 Plus £55 per sleep Actual Salary £23,913 Hours Per Week: 23 Hrs per week – Based on weekly rota Tuesday - 4.30 pm to Wednesday 9 am (Sleep 11 pm to 8 am) Thursday - 4.30 pm to Friday 9 am (Sleep 11 pm to 8 am) Sunday 3 pm to Monday 9 am (Sleep 11 pm to 8 am) Annual Leave: 25 days per annum rising to 30 + 8 Bank Holidays (Pro Rata) DBS Car user Pension: Valid DBS Regular travelling is preferred. . Benefits WHAG operates an auto-enrolment pension plan, which all employees are enrolled in after 1 1-month period via NEST. WHAG contribute to this pension in line with legislation. Health Plan WHAG operate a health plan for all employees after 1 month of employment. This includes Free eye testing Access to counselling Reduced gym membership Hospital appointments Bike to work scheme 5 hours (pro-rata) for hospital appointments. WHAG operate a bike to work scheme available immediately. Tech Scheme WHAG operate a salary sacrifice tech scheme. This includes all products from Curry’s available immediately. Christmas savings scheme Flexi for non-rota posts Save January – November (Core hours 10.00-3.30) Holiday Purchase One week Holiday Sale One week Long Service recognised Employee rewards Discounts Access to charity worker discounts. Parking Free Parking at projects Bonus Payment for introducing new employees £1000 I confirm that I have read and understood this document Signed _________________________________________ Name_______________________________ Date______________________