STAFFORDSHIRE WOMEN'S AID

WOMEN’S COMMUNITY SERVICES MANAGER (Female)

JOB DESCRIPTION

Job Title

Women’s Community Services Manager – 12-month maternity cover

Salary:

Hours:

£37,343 per annum

Hours: 37 hours per week

Location:

SWA Women’s Centre, Stafford

Responsible to:

Operations Manager, and will also be responsible to Chief Executive Officer
and the Board of Trustees

Job Purpose

This role has been developed in response to our growing range of community-
based services meeting the needs of women at risk of, living with or recovering
from any form of Violence Against Women and Girls to improve their safety,
wellbeing, independence, and resilience.  These services are grounded in our
view that violence against women and girls is both the cause and consequence
of gender inequality. As an organisation we believe that by addressing some of
the material disadvantages women face, and by providing opportunities to
increase women’s equality, we are directly contributing to the prevention of
VAWG and helping to reduce the long-term impact of violence and abuse.

The role will engage with local communities and be committed to partnership
working.  The successful candidate will liaise closely with both statutory and
community organisations and will be responsible for overseeing and managing
all aspects of service delivery and development, including the reviewing,
monitoring and evaluation of activities/projects and the identification of unmet
needs. You will also ensure that standards for the delivery of services are
monitored and evaluated to meet contractual and quality requirements.

This post is open to female applicants only as being female is deemed to be a genuine
occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Oct 2025

                        1

JOB DETAILS

Core Requirements:

•  To work as a committed member of the Staffordshire Women's Aid team.

•  To support the aims, values and working principles of Staffordshire Women's Aid, and to work in

alignment with Staffordshire Women’s Aid’s Policies and Procedures.

•  To take all possible steps to ensure the safety and confidentiality of service users, staff,

volunteers, and management of Staffordshire Women's Aid.

Specific Duties:

•  To oversee and manage our range of community-based projects that support women to recover

from the practical and emotional impacts of Violence Against Women and Girls (VAWG) in line
with organisational policies, procedures and standards.

•  To lead on the on-going development of the Women’s Centre and new projects/initiatives to meet

service user needs and gaps in provision.

•  To ensure that all service users are treated in a consistent, fair and empowering manner.

•  To oversee and manage the Volunteer Project and its ongoing development.

•  To oversee and manage the Training and Group Work projects and their ongoing development.

•  To oversee and manage other Women’s Community Services projects and their ongoing

development.

•  To review, monitor and evaluate activities/projects to meet quality and contractual/funding

requirements and ensure adherence to agreed budgets.

•  To consult with service users to ensure their views and experiences are central to our practice and

service delivery and to promote user participation in the running of the organisation.

•  To assist in identifying and securing funding to deliver services by developing innovative solutions

and providing information and context to support funding applications.

•  To participate in procurement and tendering processes as required.

•  To present reports, statistics, updates on staffing, case studies etc to the Operations Manager,

CEO and/or Board of Trustees as and when required.

•  To contribute towards achieving organisational aims and goals within our strategy.

•  To represent SWA at a strategic level including chairing meetings, attending advisory groups and
participating in local meetings with a view to influencing how stakeholders deal with violence
against women and girls.

•  To liaise and network with partner agencies, developing working relationships which benefit SWA

and service users.

Oct 2025

                        2

•  To liaise and network with community organisations/groups, raising awareness of SWA and

developing relationships which benefit SWA and service users.

General Responsibilities:

•  To share responsibility for covering the Help Line during office hours as required, making sure

there is cover throughout the day when needed.

•  Work flexibly to allow us to offer the best service possible to service users, this will involve working

some evening/ weekend sessions.

•  Attend team and service meetings as required and collaborate with colleagues in achieving team

and organisational objectives.

•  Maintain an awareness of issues/current legislation related to VAWG attending relevant training/

conferences / workshops in line with identified professional objectives.

Variation Clause

Staffordshire Women’s Aid reserves the right, following consultation with the member of staff, to vary,
add or alter any of the terms and conditions of employment attached to this post.

This job description will be reviewed annually and may need to be revised according to the priorities of
current workload with the agreement of the Board of Trustees and the CEO.

The performance of the post holder will be monitored through regular supervision by the line manager
and reviewed at each annual appraisal.

It is in the nature of the work of Staffordshire Women's Aid that tasks and responsibilities are in many
circumstances  unpredictable  and  varied.    All  employees  are  therefore  expected  to  work  in  a  flexible
way when the occasion arises so that tasks which are not specifically covered in their job description
are  undertaken.    These  additional  duties  will  normally  be  to  cover  unforeseen  circumstances  or
changes in work and will normally be compatible with the regular type of work.

Please be aware that you will be required to undertake a DBS check and may be required to
undertake additional security checks to work in some settings.

A full driving licence and access to a vehicle are essential requirements of the post.

General Information and Conditions of Service

•  5 weeks holiday per year, plus statutory holidays.
•  Staffordshire Women’s Aid contributes a sum equivalent to 3% of the annual salary to the

company pension scheme following successful completion of 3 months probationary period, and
subject to staff contribution as part of auto-enrolment.

•  Overtime is unpaid; time of in lieu is to be taken in consultation with line manager.

Oct 2025

                        3

WOMEN’S COMMUNITY SERVICES MANAGER

PERSON SPECIFICATION

INTERPERSONAL SKILLS AND EXPERIENCE

Working with Others

•  Must have a proven track record of partnership working and have the skills and ability to build

positive relationships with partners and stakeholders.

•  Must have the ability to deal with changing priorities and situations and respond effectively to

these, interpreting policies fairly and seeking to resolve issues promptly.

•  Strong team working capabilities and ability to liaise and co-ordinate effectively with external

colleagues to achieve objectives.

Communication

•  Must be able to communicate effectively (both verbally and in writing) with service users, staff

and stakeholders.

•  The ability to articulate views and ideas in a persuasive way.
•  To be confident at presenting information in a variety of situations, including formal training and

dealing with feedback and challenges.

•  The ability to carry out meaningful service user consultation and to use this to shape and

develop services.

Staff Management

•  Must have experience of leading, supporting and managing people.
•  Must have experience of delivering high quality services and support.
•  Must be able to motivate and inspire staff to achieve the highest standards and be a role model

who promotes, and is passionate about, the values of SWA.

•  To be persuasive and open in communication with the ability to promote organisational

change.

Strategic Delivery

•  To have experience of informing and influencing commissioners, policy makers and

stakeholders.

•  To have experience of participating in procurement and tendering processes or fundraising /

grant applications etc.

Equality and Diversity

•  To demonstrate a commitment to the principles of equal opportunity and diversity and in

particular anti-oppressive practice in service delivery.

Oct 2025

                        4

ORGANISATIONAL ABILITIES

Project Management & Service Delivery

•  A commitment to delivering safe, trauma informed, high-quality services to women, promoting

an ethos of empowerment.

•  To have a clear understanding of best practice in relation to community-based services,

including group work and multi-agency working.

•  Must be able to keep up to date with current thinking, developments and research and

incorporate these into service provision.

•  Ability to respond to specific targets for service provision.
•  Ability to work with a range of management information/data and to interpret and produce

reports where required.

•  Ability to operate a quality assurance framework, ensuring objectives and targets are met on

time and within budget.

PERSONAL EFFECTIVENESS

Approach to Work

•  Must be a strong team player who possesses humour, tact, diplomacy and is resilient under

pressure, and is able to prioritise workloads effectively.

•  Ability to deliver practical and creative solutions to issues and problems.
•  Ability to handle typical operational and team management issues and present a confident and

consistent approach in applying organisational policies & standards.

•  Ability to delegate in a way which empowers others.

COMMITMENT TO STAFFORDSHIRE WOMEN’S AID

Commitment to Organisational Goals

•  Should be able to demonstrate a strong commitment to the vision, mission, social objectives

and values of SWA.

Embracing change

•  Should be open to, and supportive of, change and new ways of working and be able to gain

buy-in and long-term commitment from the team.

•  Willingness to participate in shaping the future of the organisation by taking on responsibilities

and projects in addition to core workload.

Oct 2025

                        5

COMMUNITY FUNDRAISING OFFICER (FEMALE)

JOB DESCRIPTION

Job Title

Community  Fundraising  Officer

Salary:

£26,214 - £27,272   FTE per annum

£15,941 - £16,584   Pro rata 22.5hrs

(salary will be set dependent upon qualifications  and experience)

Hours:

22.5 hours per week

Location:

SWA Women’s Centre, Civic Centre, Riverside,  Stafford (Office based with
a requirement  to travel throughout  Staffordshire,  occasional  home working)

Responsible  to:

Business Development  Manager

Key relationships:
Job Purpose

CEO, Colleagues,  Trustees, Stakeholders,  Volunteers  and Service Users.
This role is responsible  for supporting  the growth, development  and
sustainability  of Staffordshire  Women’s  Aid.

The successful candidate  will contribute  towards achieving  the charity’s
fundraising  strategy and targets through the development  and growth of
our community fundraising  activities. The role will aim to maximise  local
community  support and donations and will assist in developing positive
relationships  with funders and supporters. In addition, you will engage with
community  groups, businesses  and the wider public to raise awareness,
and promote the work of, Staffordshire  Women’s Aid.

An important part of the role will be to attend events/meetings  which take
place outside of core office hours, including  evenings and weekends.

This post is open to female applicants  only as being female is deemed to be a genuine
occupational  requirement  under Schedule  9, Paragraph  1 of the Equality Act 2010.

Oct 2025

             1

JOB DETAILS

Core Functions,  Duties & Responsibilities

Core Requirements:

•  To work as a committed  member of the Staffordshire  Women's  Aid team.

•  To support  the aims, values and working principles  of Staffordshire  Women's  Aid, and to

work in alignment  with Staffordshire  Women’s  Aid’s Policies and Procedures.

•  To take all possible steps to ensure the safety and confidentiality  of service users, staff and

volunteers  of Staffordshire  Women's  Aid.

Specific Duties:

•  To support  the implementation  of the charity’s fundraising  strategy and the achievement  of

SWA’s income generation  targets, including  the identification  of any new fundraising
opportunities.

•  To plan, organise  and attend a calendar of fundraising  events/activities  to attract one-off and
repeat donors/supporters.  Ensuring health and safety procedures  are followed  and risk
assessments  are in place.

•  To recruit and support a team of fundraising  volunteers in conjunction with SWA’s Volunteer
Co-ordinator,  to ensure  the delivery of an ongoing programme  of community fundraising
events/activities.

•  To increase  awareness  of, and support for Staffordshire  Women’s  Aid by delivering talks and
presentations  to a variety of local organisations,  i.e. Rotary Clubs, WI’s, schools, public sector
organisations  and businesses  etc.

•  Delivery of high-level donor and supporter stewardship  to maximise fundraising  potential and
encourage  long term support through  prompt thanking and exceptional  customer service.

•  To be aware of fundraising  best practice and ensure the Charity  continues to comply  with

legislative  and regulatory  requirements  e.g. GDPR,  Fundraising Regulator  Code of
Fundraising  Practice.

•  Manage and monitor the supporters mailbox  and respond  to enquiries made via social media

platforms in a timely way i.e. Facebook.  Ensuring the SWA supporters mailing  list and
Mailchimp  database is kept updated.

•  To create  and design engaging  promotional  material (online/offline)  and consistent multi-

channel social media content,  including a quarterly  Supporters Newsletter.

•  To assist in the writing of grant applications to local trusts, foundations,  businesses and

statutory bodies.

•  To deliver  audience focused fundraising  campaigns  across multiple promotion  channels to

encourage  people to fundraise  for us.

Oct 2025

             2

•  To represent  Staffordshire  Women’s Aid at public events.

•  To support  service user consultation activities  as directed  and ensure the voices of service

users are represented  within marketing/publicity  activities.

•  To monitor  and evaluate  activities as directed and ensure  internal fundraising databases  and

monitoring  systems are regularly updated.

General Responsibilities:

•  To share responsibility  for covering the Help Line during office hours as required, making

sure there is cover throughout  the day when needed.

•  Work flexibly to allow us to offer the best service possible  to service users, this will involve

working some evening/weekend  sessions.

•  Attend team and service meetings as required and collaborate with colleagues  in achieving

team and organisational  objectives.

•  Maintain an awareness  of issues/current  legislation  related to VAWG attending  relevant

training / conferences  / workshops  in line with identified professional  objectives.

Variation  Clause

Staffordshire  Women’s Aid reserves the right, following consultation  with the member  of staff, to
vary, add or alter any of the terms and conditions of employment  attached to this post.

This job description  will be reviewed annually  and may need to be revised according  to the
priorities of current workload with the agreement of the Board of Trustees and the CEO.

The performance  of the post holder will be monitored  through regular supervision  by the line
manager and reviewed  at each annual appraisal.

It  is  in  the  nature  of  the  work  of  Staffordshire  Women's  Aid  that  tasks  and responsibilities are in
many  circumstances  unpredictable  and  varied.    All  employees  are  therefore  expected to work in
a  flexible  way  when  the  occasion  arises  so  that  tasks  which  are  not  specifically  covered  in their
job  description  are  undertaken.  These  additional  duties  will  normally  be  to  cover  unforeseen
circumstances  or changes in work and will normally  be compatible  with the regular type of work.

Please be aware that you will be required to undertake a DBS check and may be required to
undertake  additional security checks  to work in some settings.

A full driving licence and access to a vehicle are essential  requirements  of the post.

General Information  and Conditions  of Service

•  5 weeks holiday (pro rata) per year, plus statutory holidays.
•  Staffordshire  Women’s Aid contributes  a sum equivalent to 3% of the annual salary to the

company pension  scheme following successful  completion  of 3 months  probationary  period,
and subject to staff contribution  as part of auto-enrolment.

•  Overtime is unpaid; time off in lieu is to be taken in consultation with line manager.

Oct 2025

             3

Community Fundraising Officer

PERSON SPECIFICATION

Criteria:

Essential  Desirable

Qualifications:

GCSE, or equivalent, in English and Maths.

Further training in fundraising.

•  Further training in Violence Against Women  and Girls,

domestic violence  and/or sexual violence.

Experience:

•
•  Experience  of working or volunteering  in the Domestic

Violence, Sexual  Violence or Violence  Against Women and
Girls sector.

•
•  Experience  of community  fundraising,  individual giving,
running events within the voluntary/charitable  sector.

•  Experience  of recruiting  and supporting  a team of

volunteers.

•  Experience  of using digital fundraising  platforms e.g. Just

Giving, EasyFundraising  etc.

•  Experience  of writing small grant applications  within the

voluntary/charitable  sector.

•  Experience  of working within the Code of Fundraising

Practice.

•  Experience  of building and maintaining  relationships  with
new and existing  stakeholders  e.g. individual  donors,
funders, volunteers,  community  organisations,  businesses.

•
•  Experience  of using a variety of social media platforms to

promote services/initiatives.

•

Knowledge  &
Understanding:

A thorough  understanding  of Domestic  Violence, Sexual
Violence and the broader Violence Against Women  and
Girls agenda.
A knowledge  of GDPR and fundraising  best practice and
legislative  requirements.

Oct 2025

             4

x

x

x

x

x

x

x

x

x

x

x

x

x

An understanding  of the process of applying  for charitable
grants.

Knowledge  of local networks and resources  in Staffordshire.

Skills:

Excellent verbal and written communication  skills, with the
ability to relate to a diverse range of people.

Excellent attention  to detail and efficient record keeping.

Ability to produce  written funding applications,  reports,
presentations,  documents,  publicity materials  and resources
to a high standard.

Be skilled at building and maintaining  effective, positive
relationships  with a diverse range of people  and
organisations  within the VCSE, public and private sector.

Excellent ICT skills with the ability to use Word, Excel,
Powerpoint,  Canva and social media platforms.

Strong organisational  skills and ability to prioritise
workload/tasks.

Demonstrate  a high degree of professionalism  and integrity.

Ability to use own initiative and to be creative.

Other:

Willingness  and commitment  to working outside of normal
office hours, including evenings/weekends.  (Toil will be
provided)

Ability to work flexibly with good time management  and
planning skills.

Ability to self-manage  and to practice  good professional
self-care.

Willingness  to use supervision  appropriately  and effectively.

Full driving licence and access to own vehicle

Ability to identify  and solve problems,  escalating to
management  as appropriate.
Commitment  to on-going  professional  learning and
development.

Resilience,  determination,  enthusiasm,  and a sense of
humour.

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Oct 2025

             5

REFUGE HOUSEKEEPER AND HEALTH AND SAFETY OFFICER

JOB DESCRIPTION

Job Title

Refuge Housekeeper and Health and Safety Officer

Salary:

£24,242 per annum pro rota
£13,104 per annum actual

Hours:

20 hours (to be worked over 3 weekdays)

Responsible to:  Responsible to: Accommodation Services Manager,

Chief Executive and Staffordshire Women's Aid Board of Trustees.

Job Purpose

This role will be based at Staffordshire Women's Aid’s Refuge
accommodation in Stafford. To be responsible for health and safety
compliance checks across all refuge properties.  Cleaning and maintenance
of communal areas of the refuge and preparing flats for new families.

This post is open to female applicants only as being female is deemed to be a genuine
occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010

JOB DETAILS

Core Functions, Duties & Responsibilities

CORE REQUIREMENTS

•  To work as a committed member of the Staffordshire Women's Aid team.

•  To support the aims, values and working principles of Staffordshire Women's Aid, and to

work in alignment with Staffordshire Women’s Aid’s Policies and Procedures.

•  To take all possible steps to ensure the safety and confidentiality of the service users, staff,

volunteers, and management of Staffordshire Women's Aid.

•  To promote equality and value diversity.

6-Nov-25

                                               1

DUTIES AND RESPONSIBILITIES OF THE POST

•  Be responsible for the health and safety checks across all refuge properties.  This includes
carrying out fire safety checks and managing and reporting any maintenance issues.

•  Ensure all essential weekly and monthly health and safety compliance checks are

completed, including Fire Marshall Duties where necessary, emergency lighting checks and
water flushing.  Weekly fire alarm checks to be carried out and recorded and arrange and
carry out regular fire drills.

•  Clear record keeping of health and safety checks, reports and action plans.

•  Maintenance and cleaning of all refuge communal areas to a high standard of cleanliness

and hygiene, ensuring communal areas are safe and hazard free.

•  Prepare flats both at the main refuge and the dispersed properties for new families moving

into refuge.  This includes the clearing, cleaning, flat itinerary checks, replacements,
reporting repairs, arranging decorating as required and general set up in a timely manner.

•  Fortnightly flat checks of all refuge flats including dispersed flats.  This includes health and

safety checks and ensuring all furniture and white goods are in good working order and that
the flats are in a fair state of cleanliness and repair.

•  General refuge office duties.  These could include answering the phones and doors.

•  Managing stock levels and reordering replacements as required such as cleaning products
and equipment, bedding, furniture, beds, kitchen utensils and white goods. This will include
recording any replacements on Oasis.

•  Ensure storerooms where replacements and cleaning equipment and products are stored

are kept clean and well organised.

•  To work closely with the team and lead in the planning for flat turnover. Communicating

and recording tasks required to ensure a swift and effective turnover.

•  Work flexibly to allow us to offer the best service possible to service users.

•  To maintain confidentiality at all times.

•  To be organised and competent in planning and managing own time and the tasks required

of the role, ensuring priority tasks are completed.

•  Attend team and service meetings as required and collaborate with colleagues in achieving

organisational objectives.  Attend training as required.

Variation Clause

Staffordshire Women’s Aid reserves the right, following consultation with the member of staff,
to vary, add or alter any of the terms and conditions of employment attached to this post.

This job description will be reviewed annually and may need to be revised according to the
priorities of current workload with the agreement of the Board of Trustees and the CEO.

6-Nov-25

                                               2

The performance of the post holder will be monitored through regular supervision by the line
manager and reviewed at each annual appraisal.

General Information and Conditions of Service

•  5 weeks holiday (pro rata) per year, plus statutory holidays.
•  Staffordshire Women’s Aid contributes a sum equivalent to 3% of the annual salary to the
company pension scheme following successful completion of 3 months probationary
period, and subject to staff contribution as part of auto-enrolment.

•  Overtime is unpaid; time of in lieu is to be taken in consultation with line manager.

6-Nov-25

                                               3

REFUGE HOUSEKEEPER AND HEALTH AND SAFETY OFFICER

PERSON SPECIFICATION

Criteria:

Experience:

•  Experience of, or willing to undertake training in,
Health and Safety.  Including undertaking and
recording regular H&S checks and responding to
identified problems or issues as they arise

•  Ability to be a valuable team member, whilst being

able to lone work and take responsibility for
specific duties

•  Experience of working for a charity or in the third

sector
Experience of working in a setting where
vulnerable people live
Experience of domestic and/or commercial
cleaning

Knowledge &
Understanding:

•  Understanding of the risks to victims of domestic
violence and sexual violence living in refuge and
the trauma they have, or may still be, experiencing

Knowledge of and agreement with Staffordshire
Women’s Aid aims and principles

•  A commitment to equality and diversity and

practice in the workplace

•  Willingness to achieve high standards of safety

and support

•  A strong understanding for the need for

confidentiality to keep the refuge and the residents
safe

•  Willingness to attend domestic violence and sexual

violence awareness training

Knowledge and understanding of safe cleaning
methods

Skills:

•  Good practical skills for reporting emergency

maintenance requirements

Firm grasp of general cleaning methods and
techniques
Proficient use of different types of cleaning
equipment

6-Nov-25

                                               4

Essential  Desirable

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

•  Good communication and literacy skills

•  Sense of humor

•  Good organisational skills

•  Flexible approach

•  Clean and full driving licence and access to own

vehicle

•  Physically fit as the role involves lifting and labour-

intensive work

✓

✓

✓

✓

✓

✓

6-Nov-25

                                               5