STEWARDSHIP SERVICES (UKET) LIMITED
30,000 - 35,000 per year
London
Full-time
4th January 2026
Support Technician (End User Computing) Role Description and Recruitment Pack Contents Contents ......................................................................................................................................... 2 Role overview ................................................................................................................................. 3 Why this position is important to us ........................................................................................... 3 Welcome to Stewardship .......................................................................................................... 4 Our vision, mission and values .................................................................................................. 4 Job detail ........................................................................................................................................ 5 It’s all about you… .................................................................................................................... 5 Desired skills and experience ......................................................................................................... 7 Working for Stewardship ................................................................................................................ 8 How to apply for this role ................................................................................................................ 9 2 Role overview Title: Support Technician (EUC) Hours: 35 hours per week Contract: Permanent Location: 1 Lamb’s Passage, London, EC1Y 8AB Office based role. Reports to: End User Computing Lead Salary: £30-35k per annum Closing Date: 4 January 2026 Why this position is important to us At Stewardship, our services range from online charitable giving and payroll to consultancy and educational resources. As we grow into a more innovative digital organisation, our IT systems – and the people who support them – are more important than ever. We are recruiting a Support Technician who will be based in our office in London. This role could be an ideal opportunity for a recent college or university leaver. We are prepared to shape the role to suit those who come from a wide range of experience. Alternatively, the role could be tailored for someone with substantial experience, leveraging their expertise to deliver value on more senior-level tasks and strategic projects Your goal is to ensure that every member of our 100+ staff has the equipment, access, software, security, and training needed to help us achieve our vision of a thriving Kingdom economy. 3 Welcome to Stewardship Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to faithfully steward their personal, professional or ministry resources for God's glory. Founded over a century ago by a small group of Christians who partnered to facilitate financial support for Christian ministries, today we help over 30,000 people experience the joy of generosity, giving more than £100 million each year in support of over 6,000 charities, 4,000 churches and 2,000 Christian workers. Our vision, mission and values Our vision is to a thriving Kingdom economy where God's people steward resources generously to advance the Gospel. We help Christians be the best stewards of the resources God gives them. Our four core values underpin all the work we do at Stewardship: To find out more about Stewardship, please view our short video clip 4 Job detail Overview The End User Computing Support Technician delivers end-to-end support in accordance with IT service level agreements ensuring all incidents are analysed, resolved and reported back within the promised timeframes. The End User Computing Support Technician administers the operations of computer systems related to operating systems, and related applications, End User cloud applications and end- user workstations. The Support Technician deploys, configures and troubleshoots systems. They also manage project initiatives within the EUC domain. Main responsibilities: • Troubleshoot and resolve IT issues via phone, web, and in-person. • Ensure all incidents are resolved against SLAs. • Work with IT and business personnel to discuss the impact of incidents on products and services. • Manage technical project initiatives. • Evaluate trade-offs between issues using value, impact, and risk criteria. • Proactively learn and train other staff members on new product and service technologies. • Build and maintain physical, virtual, and cloud technologies for the organisation. • Maintain the operations of physical, virtual and cloud systems to ensure availability. • Troubleshoot and resolve IT service issues related to operating systems. • Work with other teams to troubleshoot and resolve technology related issues. It’s all about you… We recognise that to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture. • You will have a strong customer service ethic. • You will be able to train end users on how to use software effectively. • You will explain governance and security issues in a clear and engaging way. 5 • You will prioritise and resolve issues quickly and efficiently. • You will demonstrate strong verbal communication skills. • You will apply excellent analytical and problem-solving skills. • You will manage competing priorities effectively. • You will think logically and analytically to tackle challenges. • You will maintain a high level of attention to detail. • You will identify root causes of problems and determine efficient solutions. • You will anticipate risks and mitigate them in real time. • You will remain calm and effective under pressure. Technical Skills • You will demonstrate proficiency in business systems, operating systems, and core services. • You will apply your knowledge of networking concepts, including systems, protocols, and directory services. • You will lead and manage initiatives to drive successful outcomes. • You will utilise help desk ticketing software with confidence and accuracy. • You will troubleshoot and escalate incidents effectively, ensuring timely resolution. • You will operate within ITILv3 or similar service delivery frameworks to maintain best practices. 6 Desired skills and experience Skills and experience Essential Desirable ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Meet our Occupational Requirement to be a practising Christian and active member of a local church. You love to learn and explore and, as a result, have a strong desire to grow your skills deeper and broader. You have strong problem-solving skills, are naturally analytical and able to think clearly and logically. You are self-directed and exhibit strong initiative. Once set a goal, you have the motivation to work it through to completion. You take pride in what you do, aiming to deliver the highest possible service. You have a keen interest in computers and find yourself learning and experimenting with technology. You enjoy working within a talented team, towards delivering something bigger than the sum of the individual efforts. You recognise the importance of your contribution. Working knowledge of Microsoft Windows 10 or 11 or Apple MacOS and Microsoft Office. Being educated to A-Level or degree level, or holding specialist qualifications (ideally, but not necessarily, in the realm of IT). Previous experience working in an IT support role Familiar with using Apple iOS mobile devices. You keep up-to-date with the pace of change within IT and see how those changes will benefit you and those around you. 7 ✓ ✓ ✓ ✓ Working for Stewardship Q. What are the usual working hours? A. Stewardship’s normal office hours are 9am to 5pm, Monday to Friday, but you may be required to work flexibly between 8am and 6pm in accordance with the needs of the organisation. Q. How much Annual Leave do you offer? A. All full-time employees receive 27 days Annual Leave, and 8 days bank holiday leave. Q. What are the pension arrangements? A. Stewardship offers a generous pension contribution; the equivalent of 10% of your gross annual salary into a group personal pension scheme (applicable after 3 months service). A salary sacrifice scheme for personal contributions is also available. Q. Is it possible to work from home? A. Yes, we are happy to offer flexibility for this role but would expect you to be able to work in our London office for a minimum of 1 day per week. Q. What staff benefits do you offer? A. Once probation has been passed, there are number of benefits available to staff: • Subsidised exercise membership • Hybrid and flexible working options • Contribution to your charitable giving account • Generous leave allowances • Long service awards • Participation in the Cycle to Work Scheme • Death in Service benefit (4x annual salary) • Option to join a Health Cash Plan Interest-free season ticket loan • 8 How to apply for this role Occupational Requirement (OR) As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: • Active membership of local church congregation. • An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate. How to apply for this position You can apply online for this role at www.stewardship.org.uk/about-us/careers Please remember to also upload a copy of your C.V. along with a covering letter that demonstrates what you would bring to this role, to Stewardship and how you fulfil the Occupational Requirement. Contact us For any questions or to arrange an informal conversation about this role, please contact Joan Gray, our People, Culture & Place Administrator, on: Telephone: 020 8502 5600, Extension 307 Email: careers@stewardship.org.uk Stewardship 1 Lamb’s Passage, London EC1Y 8AB 020 8502 5600 careers@stewardship.org.uk stewardship.org.uk Stewardship is the operating name of Stewardship Services (UKET) Limited, a registered charity no. 234714, registered in England & Wales, and a company limited by guarantee no. 90305, registered in England & Wales. © Stewardship 2021 9
STEWARDSHIP SERVICES (UKET) LIMITED
30,000 - 35,000 per year
London
Full-time
4th January 2026
Support Technician (End User Computing) Role Description and Recruitment Pack Contents Contents ......................................................................................................................................... 2 Role overview ................................................................................................................................. 3 Why this position is important to us ........................................................................................... 3 Welcome to Stewardship .......................................................................................................... 4 Our vision, mission and values .................................................................................................. 4 Job detail ........................................................................................................................................ 5 It’s all about you… .................................................................................................................... 5 Desired skills and experience ......................................................................................................... 7 Working for Stewardship ................................................................................................................ 8 How to apply for this role ................................................................................................................ 9 2 Role overview Title: Support Technician (EUC) Hours: 35 hours per week Contract: Permanent Location: 1 Lamb’s Passage, London, EC1Y 8AB Office based role. Reports to: End User Computing Lead Salary: £30-35k per annum Closing Date: 4 January 2026 Why this position is important to us At Stewardship, our services range from online charitable giving and payroll to consultancy and educational resources. As we grow into a more innovative digital organisation, our IT systems – and the people who support them – are more important than ever. We are recruiting a Support Technician who will be based in our office in London. This role could be an ideal opportunity for a recent college or university leaver. We are prepared to shape the role to suit those who come from a wide range of experience. Alternatively, the role could be tailored for someone with substantial experience, leveraging their expertise to deliver value on more senior-level tasks and strategic projects Your goal is to ensure that every member of our 100+ staff has the equipment, access, software, security, and training needed to help us achieve our vision of a thriving Kingdom economy. 3 Welcome to Stewardship Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to faithfully steward their personal, professional or ministry resources for God's glory. Founded over a century ago by a small group of Christians who partnered to facilitate financial support for Christian ministries, today we help over 30,000 people experience the joy of generosity, giving more than £100 million each year in support of over 6,000 charities, 4,000 churches and 2,000 Christian workers. Our vision, mission and values Our vision is to a thriving Kingdom economy where God's people steward resources generously to advance the Gospel. We help Christians be the best stewards of the resources God gives them. Our four core values underpin all the work we do at Stewardship: To find out more about Stewardship, please view our short video clip 4 Job detail Overview The End User Computing Support Technician delivers end-to-end support in accordance with IT service level agreements ensuring all incidents are analysed, resolved and reported back within the promised timeframes. The End User Computing Support Technician administers the operations of computer systems related to operating systems, and related applications, End User cloud applications and end- user workstations. The Support Technician deploys, configures and troubleshoots systems. They also manage project initiatives within the EUC domain. Main responsibilities: • Troubleshoot and resolve IT issues via phone, web, and in-person. • Ensure all incidents are resolved against SLAs. • Work with IT and business personnel to discuss the impact of incidents on products and services. • Manage technical project initiatives. • Evaluate trade-offs between issues using value, impact, and risk criteria. • Proactively learn and train other staff members on new product and service technologies. • Build and maintain physical, virtual, and cloud technologies for the organisation. • Maintain the operations of physical, virtual and cloud systems to ensure availability. • Troubleshoot and resolve IT service issues related to operating systems. • Work with other teams to troubleshoot and resolve technology related issues. It’s all about you… We recognise that to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture. • You will have a strong customer service ethic. • You will be able to train end users on how to use software effectively. • You will explain governance and security issues in a clear and engaging way. 5 • You will prioritise and resolve issues quickly and efficiently. • You will demonstrate strong verbal communication skills. • You will apply excellent analytical and problem-solving skills. • You will manage competing priorities effectively. • You will think logically and analytically to tackle challenges. • You will maintain a high level of attention to detail. • You will identify root causes of problems and determine efficient solutions. • You will anticipate risks and mitigate them in real time. • You will remain calm and effective under pressure. Technical Skills • You will demonstrate proficiency in business systems, operating systems, and core services. • You will apply your knowledge of networking concepts, including systems, protocols, and directory services. • You will lead and manage initiatives to drive successful outcomes. • You will utilise help desk ticketing software with confidence and accuracy. • You will troubleshoot and escalate incidents effectively, ensuring timely resolution. • You will operate within ITILv3 or similar service delivery frameworks to maintain best practices. 6 Desired skills and experience Skills and experience Essential Desirable ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Meet our Occupational Requirement to be a practising Christian and active member of a local church. You love to learn and explore and, as a result, have a strong desire to grow your skills deeper and broader. You have strong problem-solving skills, are naturally analytical and able to think clearly and logically. You are self-directed and exhibit strong initiative. Once set a goal, you have the motivation to work it through to completion. You take pride in what you do, aiming to deliver the highest possible service. You have a keen interest in computers and find yourself learning and experimenting with technology. You enjoy working within a talented team, towards delivering something bigger than the sum of the individual efforts. You recognise the importance of your contribution. Working knowledge of Microsoft Windows 10 or 11 or Apple MacOS and Microsoft Office. Being educated to A-Level or degree level, or holding specialist qualifications (ideally, but not necessarily, in the realm of IT). Previous experience working in an IT support role Familiar with using Apple iOS mobile devices. You keep up-to-date with the pace of change within IT and see how those changes will benefit you and those around you. 7 ✓ ✓ ✓ ✓ Working for Stewardship Q. What are the usual working hours? A. Stewardship’s normal office hours are 9am to 5pm, Monday to Friday, but you may be required to work flexibly between 8am and 6pm in accordance with the needs of the organisation. Q. How much Annual Leave do you offer? A. All full-time employees receive 27 days Annual Leave, and 8 days bank holiday leave. Q. What are the pension arrangements? A. Stewardship offers a generous pension contribution; the equivalent of 10% of your gross annual salary into a group personal pension scheme (applicable after 3 months service). A salary sacrifice scheme for personal contributions is also available. Q. Is it possible to work from home? A. This is an office based role, working in our London office fulltime. Q. What staff benefits do you offer? A. Once probation has been passed, there are number of benefits available to staff: • Subsidised exercise membership • Hybrid and flexible working options • Contribution to your charitable giving account • Generous leave allowances • Long service awards • Participation in the Cycle to Work Scheme • Death in Service benefit (4x annual salary) • Option to join a Health Cash Plan Interest-free season ticket loan • 8 How to apply for this role Occupational Requirement (OR) As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: • Active membership of local church congregation. • An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate. How to apply for this position You can apply online for this role at www.stewardship.org.uk/about-us/careers Please remember to also upload a copy of your C.V. along with a covering letter that demonstrates what you would bring to this role, to Stewardship and how you fulfil the Occupational Requirement. Contact us For any questions or to arrange an informal conversation about this role, please contact Joan Gray, our People, Culture & Place Administrator, on: Telephone: 020 8502 5600, Extension 307 Email: careers@stewardship.org.uk Stewardship 1 Lamb’s Passage, London EC1Y 8AB 020 8502 5600 careers@stewardship.org.uk stewardship.org.uk Stewardship is the operating name of Stewardship Services (UKET) Limited, a registered charity no. 234714, registered in England & Wales, and a company limited by guarantee no. 90305, registered in England & Wales. © Stewardship 2021 9
STEWARDSHIP SERVICES (UKET) LIMITED
31,000 per year
1 Lamb’s Passage, London, EC1Y 8AB
Full-time
5th January 2026
Customer Operations Executive (maternity cover) Role Description and Recruitment Pack Contents Contents ........................................................................................................................................ 2 Role overview ................................................................................................................................ 3 Why this position is important to us .......................................................................................... 3 The impact you will have in this role ......................................................................................... 3 Welcome to Stewardship ......................................................................................................... 4 Our vision, mission and values ................................................................................................. 4 Job detail ....................................................................................................................................... 5 Main responsibilities ................................................................................................................. 5 It’s all about you… ................................................................................................................... 6 Desired skills and experience ........................................................................................................ 7 Working for Stewardship ............................................................................................................... 8 How to apply for this role ............................................................................................................... 9 2 Role overview Title: Customer Operations Executive Hours: 35 hours per week Contract: 1 Year Fixed Term (Maternity Cover) Location: 1 Lamb’s Passage, London, EC1Y 8AB There is some flexibility to work remotely, although you must be able to work in the office at least one day per week, or as the organisation requires. Reports to: Customer Operations Team Leader Salary: £31,000 per annum Closing Date: 9am on Monday 5th January 2026 Why this position is important to us This is an exciting role in a team dedicated to raising the bar of operational excellence at Stewardship. You will play a crucial role in bringing exceptional operational efficiency across various Stewardship platforms, enhancing customer satisfaction by providing Stewardship givers and partners with seamless, impactful services that bring our mission to life. Generosity should be joyful, and yet it can often feel burdensome because of the necessary administration that surrounds financial giving. By working hard to complete and streamline essential processes for our customers, you will be helping to release more joyful generosity in the UK Church and beyond. The impact you will have in this role Through vital processes, checks and administration, you will be serving generous Christian givers and the highly impactful churches, mission workers and charities which they support. Your work will equip, encourage and support our givers and ministry partners to become faithful, active stewards – transforming hearts and helping hands to steward responsibly and faithfully all that they give and receive. 3 Welcome to Stewardship Stewardship serves Christian donors, workers, charities and churches in the UK and beyond called to faithfully steward their personal, professional or ministry resources for God's glory. Founded over a century ago by a small group of Christians who partnered to facilitate financial support for Christian ministries, today we help over 30,000 people experience the joy of generosity, giving more than £100 million each year in support of over 6,000 charities, 4,000 churches and 2,000 Christian workers. Our vision, mission and values Our vision is to a thriving Kingdom economy where God's people steward resources generously to advance the Gospel. We help Christians be the best stewards of the resources God gives them. Our four core values underpin all the work we do at Stewardship: To find out more about Stewardship, please view our short video clip. 4 Job detail Main responsibilities To include, but not limited to: Financial & Gift Administration • Ensure that bank, BACS and foreign transfer payments to partners are made in an accurate, secure and timely manner. • Processes any corrections or refunds, working with the Finance Team to resolve any customer issues as quickly as possible. • Handle all cheque and voucher giving in an accurate and timely manner. Internal & Customer Processes • Take ownership of the day-to-day operations of Stewardship’s primary platforms, executing processes in a timely manner to ensure exceptional service delivery for our customers. Improve productivity by refining processes where needed, demonstrating a high degree of knowledge of all Stewardship’s products and services. • • Manage and streamline the onboarding paperwork for new customers, ensuring all documentation is accurate and complete. Compliance & Due Diligence • Complete routine compliance checks in an accurate and timely manner to ensure adherence to company policies and regulatory requirements. • Adhere to our policies regarding Gift Aid, anti-money laundering and fraud, safeguarding vulnerable donors and identifying higher risk transactions. Customer Support • Provide exceptional support to customers by addressing inquiries and resolving issues in a timely manner. • Display our values in every interaction with customers, ensuring their needs are met with outstanding service throughout their journey with Stewardship. Collaboration • Work closely with Customer Service Team and specialist service delivery teams, to aid service, efficiency and strategic initiatives for growth. • Collaborate with our Product Team to highlight areas for improvement and support the roll out of any new product and features, ensuring that changes are tested and customer-facing teams are ready for releases. 5 It’s all about you… We recognise that to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture. You should be: • Adept at problem solving, using your creativity to find solutions. • Willing to learn and adapt in your work, with an appetite for trying new things. • An effective communicator, with good written and oral communication skills. • A team player who can collaborate across a variety of teams. • A motivated self-starter who uses their initiative to serve their colleagues and customers. • A practising Christian and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement. You should also be able to demonstrate enthusiasm for the Christian purposes of the organisation and a readiness to support and contribute to its ethos. 6 Desired skills and experience Skills and experience Essential Desirable You have at least 5 GCSE’s (or equivalent) at grade 4 or C or above, to include English and Maths. You have outstanding administrative and communication skills, with experience of working in an administratively heavy role. You have passion for customer service, with previous experience of working in a customer-facing role. You have a desire to solve problems and maximise efficiency for your team and your customers. You have excellent time-management skills, being able to work well under pressure and prioritise tasks under rapidly changing circumstances. You have strong IT skills, with a good working knowledge of all core Microsoft 365 applications. You have an eye for detail and a passion for excellence in your work. You have a flexible and resilience approach to work, with a confidence to handle shifting priorities in your daily tasks. You have a general understanding of the UK charity sector including compliance and legal aspects around Gift Aid, GDPR, anti-money laundering and safeguarding. You have experience of using Customer Relationship Management (CRM) tools. You have knowledge of digital giving tools and the UK marketplace’s popular platforms. You understand motivations for Christian generosity and challenges that may be commonplace within the UK Church. You have the Right to Work in the UK (we do not offer sponsorship arrangements). You will meet our Occupational Requirement to be a practising Christian as an active member of a local church and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ 7 Working for Stewardship Q. What are the usual working hours? A. Stewardship’s normal office hours are 9am to 5pm, Monday to Friday, but you may be required to work flexibly between 8am and 6pm in accordance with the needs of the organisation. Q. How much Annual Leave do you offer? A. All full-time employees receive 27 days Annual Leave, and 8 days bank holiday leave. Q. What are the pension arrangements? A. Stewardship offers a generous pension contribution; the equivalent of 10% of your gross annual salary into a group personal pension scheme (applicable after 3 months service). A salary sacrifice scheme for personal contributions is also available. Q. Is it possible to work from home? A. Yes, we are happy to offer flexibility for this role but would expect you to be able to work in our London office for a minimum of 1 day per week. Q. What staff benefits do you offer? A. Once probation has been passed, there are number of benefits available to staff: • Subsidised exercise membership • Hybrid and flexible working options • Contribution to your charitable giving account • Generous leave allowances • Long service awards • Participation in the Cycle to Work Scheme • Death in Service benefit (4x annual salary) • Option to join a Health Cash Plan Interest-free season ticket loan • 8 How to apply for this role Occupational Requirement (OR) As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: • Active membership of local church congregation. • An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate. How to apply for this position You can apply online for this role at www.stewardship.org.uk/about-us/careers Please remember to also upload a copy of your C.V. along with a covering letter that demonstrates what you would bring to this role, to Stewardship and how you fulfil the Occupational Requirement. Contact us For any questions or to arrange an informal conversation about this role, please contact Joan Gray, our People, Culture & Place Administrator, on: Telephone: 020 8502 5600, Extension 307 Email: careers@stewardship.org.uk Stewardship 1 Lamb’s Passage, London EC1Y 8AB 020 8502 5600 careers@stewardship.org.uk stewardship.org.uk Stewardship is the operating name of Stewardship Services (UKET) Limited, a registered charity no. 234714, registered in England & Wales, and a company limited by guarantee no. 90305, registered in England & Wales. © Stewardship 2021 9