BENDRIGG TRUST

Fundraising and
Engagement Coordinator

Job description

Salary:
Contract:
Hours:
Location:
Reporting to:

£25,299 - £31,049 FTE
Permanent, full time or part-time (minimum 0.8)
29-36.26 hours per week (0.8-1.0 FTE)
Office based or hybrid (office based minimum three days a week)
Fundraising Manager

The focus of this role is delivery of support to the fundraising team as well as administrative and
financial record keeping tasks. You will be the first point of contact for individual supporters and play a
key role in developing and delivering our stewardship and engagement plans. You will be involved in
gathering feedback and experiences from our visitors so that we can show our impact. You will have an
important role to make sure our database, record keeping and financial systems are accurate and fully
up to date. You will assist the Fundraising Manager to generate financial and impact reports for use
internally and externally. This is a varied role with plenty of contact with our wider staff team and
supporter community and some desk-based work alongside. If you have experience in fundraising roles
this would be an advantage.

Key responsibilities:
Supporter care and communication (40%)
•  Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a

positive, personalised and friendly approach.

•  Proactively and reactively thank new and existing supporters, via a variety of channels including

phone, email, letter, social media and in person.

•  Contribute to the development and delivery of a stewardship plan, with support from the

•

Fundraising Manager.
In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and
resources to support our stewardship of donors and supporters. This will include preparation of
newsletters, social media content, marketing/fundraising materials and helping to plan and deliver
supporter and participation events.

•  Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders
including participants, group leaders, parents and teachers. This will be through face-to-face
conversations, online events, surveys and through collating evidence gathered routinely by teams at
Bendrigg.

Financial and database administration (30%)
•  Working with the Finance Manager and Fundraising Manager, accurately process, record and

reconcile donations and Gift Aid income across various platforms.

•  Log donations using a combination of manual data entry, automated imports, and third-party

integrations with our fundraising database.

•  Confidently run internal reports to generate statistics and impact measurements for use in our

accounting, projections and grant reports.

•  Ensure the database is fully up-to-date and complies with data protection regulations including

GDPR.

Team support (30%)
•  Manage our third-party donation platforms, ensuring accurate record keeping.
•  Work with the fundraising team to create and maintain our stock of fundraising materials and

resources.

•  Maintain Bendrigg’s website pages related to fundraising and supporter care.
•  Help the Fundraising Coordinator prepare for and deliver events and other community initiatives.
•  Contribute to the planning process for the team’s calendar of fundraising appeals and activities.
•  Provide support to the onsite Income & Engagement Team providing a 'reception' service including
answering the door, greeting and signposting visitors, accepting deliveries, answering the main
office phone and directing calls.

Further responsibilities
•  Participate in the day-to-day work of the organisation – such as attending team meetings,

producing reports and taking a flexible approach to general administrative duties.

•  Complete internal and external training appropriate to the role.

This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be
expected, within the scope and rank of this post.

Person specification:
It is expected that the post holder will have the following:

Experience

Essential
•  Previous experience in a customer care, supporter

Desirable
•  Previous employment in the

care, fundraising, admin or finance role

•  Experience communicating across various channels;
writing, telephone, in person and using social media
•  Track record of using a fundraising database or similar
customer relationship management system (CRM) to
record and manage data relating to supporters,
customers, clients or similar - including entering
information, producing reports, and
importing/exporting data

charity sector

•  Working with disabled
and/or disadvantaged
people

•  Direct marketing or

fundraising

•  Handling confidential or
sensitive information

•  Delivery or handling survey

results and data

Knowledge

•  An understanding of the role of fundraising within the

•  An understanding of the

charity sector

•  A basic knowledge of charity fundraising regulations
•  A basic knowledge of data protection legislation

including GDPR

benefits of outdoor learning
for disabled and
disadvantaged people

Skills

•  Confident using IT packages including Microsoft

•  Processing financial

Word, Excel and Outlook as well as social media and
programmes such as Canva

•  Confident in gathering and presenting quantitative

and qualitative data

•  Able to communicate effectively and confidently with

a diverse range of people, both internally and
externally; developing excellent relationships in the
process

•  Able to use initiative, contribute proactively, and

provide ‘hands-on’ support to the team

•  Prioritisation, organisation and time-management
•  Empathy with the aims of Bendrigg
•  Approachable, friendly, and open
•  Enjoys working independently and as part of a team
•  Honest, trustworthy and reliable
•  Excellent attention to detail
•  Reliable broadband at home (for hybrid working)
•  A willingness to work variable hours, with occasional
work at weekends, evenings and Bank Holidays

Attributes

Other

transactions

•  Running data reports
•  Designing, gathering and
presenting survey or
feedback results

•  A full, ideally clean, driving
licence. Bendrigg is situated
in a rural location with no
public transport links. Whilst a
driving license is not essential,
the post holder will be
responsible for getting to site
on required office days.