COMMUNITY ACTION SUFFOLK
28,991 per year
Office base Brightspace, Ipswich
Full-time
Community Action Suffolk
Recruitment Pack
Community Food Partnership Officer
Welcome from Hannah Reid, Chief
Executive of Community Action Suffolk
Dear Applicant
Thank you for your interest in working for CAS and the role we
are currently advertising.
CAS is a diverse and responsive organisation and I am incredibly
proud to lead such a trusted and passionate team. Our enabling work
has such a positive impact on VCFSE organisations and the
communities they serve.
This application pack should provide you with all the information you
need about the role, as well an idea as to what CAS is all about,
what we do and where we see our future.
We achieve this through our high performing and motivated staff
team as well as our person centred approach to our work keeping
people and communities at the heart of what we do. As well as
making a difference in our communities you will find that the CAS
team provide a friendly and collaborative environment to work in and
no two days are the same.
I hope that you will find this opportunity both interesting and exciting
and will consider submitting an application to join us.
Hannah Reid, Chief Executive
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
About CAS
We exist to ensure the sector is supported, safe and sustainable. We
provide (or signpost) whatever is needed behind the scenes to enable this,
so the sector can concentrate on doing what it does best – making Suffolk
an incredible place in which to live and work.
CAS supports organisations in the sector to enable them to operate more
effectively. We provide a voice for organisations and groups who may not
otherwise be heard and represent their interests to the private and public
sectors. We do this through conferences, workshops, events, specialist
networks, and by consultation with the sector.
We work closely with a wide variety of partners from other sectors including
Suffolk County Council, Borough and District Councils, Town and Parish
Councils, Health and Police, along with partners from the private sector such
as New Anglia Local Economic Partnership and local businesses.
All these parties have a vital role in improving the lives of people in Suffolk
and by working together we ensure Suffolk is the best place it can be for all
those living and working here.
Our Vision
Community Action
Suffolk’s vision is that
Suffolk is a county
where every community
aspires, thrives and
grows.
Our Mission
Community Action Suffolk’s
mission is to strengthen and
champion community action in
Suffolk by supporting the
voluntary, community and social
enterprise (VCFSE) sector in its
work.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Our mission is underpinned by our 4 Strategic Priorities...
1.Supporting a
diverse and
resilient VCFSE
sector to build
capacity and
sustainability
2.Stimulating
and developing
impactful
community and
voluntary action
3. Creating and
maintaining
influential and
equitable beneficial
relationships
between public,
private and VCFSE
sectors
4. Develop CAS as
a sustainable and
essential business
in Suffolk, driven
by continuous
improvement and
innovation
...and our 2 new Development Priorities...
Addressing
Inequalities
&
Tackling the
Climate
Emergency
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
CAS VALUES
Collaborative
Enabling
Person
Centred
Responsive
Trusted
Our values represent
who we are, how we work, our
aspirations, purpose, & our
goals.
Chosen by our staff team, we
reflect them in everything we do
both internally and externally.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
The role at a glance
Hours - Up to 37.5 hours per week
Salary - £28,991 FTE - Actual dependent on hours
Start date - As soon as possible
Location - Office base Brightspace, Ipswich with blended working
Accountable to - Community Food Partnership Manager
Contract term - Fixed term contract until 31 November 2026
Closing date for applications - Applications for this role will be reviewed and
considered on an ongoing basis until the role is filled.
Interviews will be arranged according to availability.
Please contact louise.bradshaw@communityactionsuffolk.org.uk for more information
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
JOB DESCRIPTION
JOB TITLE: Community Food Partnership
Officer
SALARY: £28,991 FTE - Actual
dependant on hours
HOURS: Up to 37.5 hours per week
TERM: Fixed term until 31 November
2026
REPORTS TO: Community Food
Partnership Manager
LOCATION: Office base Brightspace,
Ipswich with blended home working
JOB PURPOSE
Engage with and respond to the needs and opportunities within communities to create a network of
supported food hubs and co-produce solutions to reduce food insecurity in Suffolk
Represent community voice in discussions with stakeholders who can contribute to solutions and bring
about real change for those in food insecurity
Bring together a wide range of stakeholders to create sustainable food solutions including developing
alternative food supplies, reducing food waste and increasing skills
Improve access to nutritious, low cost food, with low food miles to a wider range of residents experiencing
financial hardship
Support the development of the Food Network provision
To be an ambassador for CAS, supporting and promoting CAS’s diverse range of products and services
To be a positive and flexible member of a high performing, innovative and enterprising CAS team
MAIN DUTIES AND RESPONSIBILITIES
Engage with and respond to the needs and opportunities within communities to create a
network of supported food hubs and co-produce solutions to reduce food insecurity in
Suffolk.
Providing support to existing community food hubs and working with communities where there is no current
provision to create sustainable food solutions and added value services such as increasing financial
wellbeing
Building a supported network of community hubs to strengthen relationships and share knowledge between
hubs, food suppliers and wider support organisations
Represent community voice in discussions with stakeholders who can contribute to solutions and
bring about real change for those in food insecurity
Developing a comprehensive wrap around offer through the food hubs to help residents out of hardship.
Responding to local need, this could include facilitating benefits and debt advice, increasing food skills,
signposting, mental health support and career advice
Bring together a wide range of stakeholders to create sustainable food solutions including developing
alternative food supplies, reducing food waste and increasing skills
Working with stakeholders, develop and co-produce sustainable community projects which improve the
circumstances of those in hardship and reduces stigma
Contributing to a communications and engagement plan promoting the work of the Suffolk Food Network,
increasing public awareness of the support on offer and developing resources for hubs to share with
residents eg newsletter articles, social media posts, recipe cards and event attendance
Improve access to nutritious, low cost food, with low food miles to a wider range of residents
experiencing financial hardship
Strengthening links to local growers and producers to create more resilient supply chains.
Support the development of the Food Network provision
Be a positive team member with an ability to collaborate well in a small team and work independently
A self-starter, with an ability to take the initiative where required
Communicate with a wide range of people, including having the skills and confidence to communicate with
people experiencing food insecurity and poverty in a compassionate, kind and supportive way
Have a commitment to the aims of the Suffolk Food Network
Work in a way that values equal opportunities and diversity
Understand and maintain professional boundaries
To be an ambassador for CAS supporting and promoting CAS’s diverse range of products and services
To develop and maintain an expert working knowledge about the diverse range of CAS’s products and
services and seek to raise awareness and promote these wherever possible
To be a first point of contact to share knowledge about who to turn to for support in CAS
To work with the wider CAS team to raise awareness of CAS’s services and activities so they can promote
our diverse range of projects to their stakeholder groups
To actively promote the benefits of CAS Network
To be a positive and flexible member of a high performing, innovative and enterprising CAS team
To work collaboratively with colleagues to find solutions to issues as they arise
To demonstrate and apply the CAS values in the services supplied
Undertake any other duties as requested by the Food Partnership Manager
PERSON SPECIFICATION
Assessment methods: I – Interview / P- Presentation / AP- Application Form / T- Test
Essential
Desirable
Qualifications
Relevant qualification or experience
related to the food partnership Network
(AP)
Essential
Desirable
Knowledge,
Experience and
Skill
Understanding of Food Poverty and its
impact on individuals and communities
(AP, I)
Demonstrable experience of supporting
and developing the VCFSE sector (AP, I)
Proven track record in developing,
establishing and maintain good working
relationships both internally and externally
(AP, I)
Excellent presentation skills and the ability
to share and disseminate knowledge and
learning in a range of different settings
(AP)
Experience in organising and managing
priorities and time (AP, I)
The ability to communicate at all levels
with excellent listening skills (AP, I)
Excellent working knowledge of modern
IT (AP)
A sound understanding of Asset Based
Community Development (AP)
Understanding of solutions for Food
Waste (AP)
Experience in developing and managing
programmes and projects (AP, I)
Understanding of externally funded
projects and monitoring requirements
(AP, I)
Good understanding and experience of
how to run and lead successful
campaigns (AP, I)
Experience of setting and working to
targets within an outcome framework (AP,
I)
Attributes
A commitment to CAS, our values and an understanding of our services (AP, I)
A commitment to tackling inequalities, promoting diversity and inclusion across all services
(AP)
Excellent team player with a positive attitude, flexible and a can-do attitude to “muck in”
where required (AP)
A collaborative and solution-based approach to solving problems.(AP, I)
Ability to self-manage, organise, balance, and deliver against a range of competing priorities
(AP, I)
An ability to contribute to an emotionally healthy and fun working environment (AP)
Frequent travel around the county and so an ability to travel within Suffolk or further afield as
necessary (AP, I)
How to Apply
To apply you will need to complete our application form
Closing date; Applications for this role will be reviewed and considered on an
ongoing basis until the role is filled. Interviews will be arranged according to
availability.
We therefore encourage you to submit your application at the earliest opportunity to
avoid disappointment, as we reserve the right to close this job listing once a
successful candidate is appointed.
Should you not hear from us within 7 working days from receipt of your application
you have not been selected for an interview.
You can find a link to the application form below:
https://www.communityactionsuffolk.org.uk/wp-
content/uploads/2023/10/Community-Action-Suffolk-Application-Form-October-
2023.docx
As part of your application you will be asked to:
• Tell us why the position appeals to you, and how your skills and experience
demonstrate your suitability for the role.
• Provide full details of your education and employment history including dates
• Include how you have demonstrated the CAS values of: Person Centred,
Collaborative, Trusted, Responsive and Enabling within your supporting
statement
• Provide details of two referees. One of your referees should be your current or
most recent employer. All posts are subject to satisfactory references as detailed
in the selection process section below.
Your completed application form should be sent to
louise.bradshaw@communityactionsuffolk.org.uk or posted to Community
Action Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please mark
your application for the attention of Louise Bradshaw.
When submitting an application please state where you saw the post advertised.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
to completing our Application Form
CAS aims to ensure that comparison between applicants for posts is thorough, fair
and in line with our Equal Opportunities Policy. It is therefore essential that you
complete the application form fully as it will be used to assess whether or not you
are shortlisted for an interview.
Please ensure you fully read the Job Description and Person Specification for the
role before completing the application form.
The application form is in two sections and section A and the Equal Opportunities
Form will be separated from the application before being given to the recruitment
panel for shortlisting.
Your application will be assessed against the responses you provide in section B.
Please ensure you relate your answers on your application to the requirements set
out in the person specification and where possible provide examples. Please
address each point in sufficient detail as incomplete sections may impact on the
likelihood of your application being shortlisted.
Please do not send us a CV as part of your application or to apply for the role. We
will only consider candidates who have completed the application form. If there is
insufficient space on the application form, you may attach supplementary sheets
but please include your name and the position you are applying for.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Benefits of working for CAS
Our people are passionate about what we do and the difference it makes to the
communities we work in and the people that live in Suffolk. Working in the
Voluntary, Community and Social Enterprise sector has never been more
interesting, offering talented people the opportunity to innovate, use their skills
and expertise to make a difference.
We recognise that our people are central to what we do and the services we
provide. We are committed to creating positive and fulfilling roles and providing
environments where people flourish, develop and have the opportunity to make a
real difference in delivering good quality services.
The benefits we offer to colleagues to support them in delivering their crucial role
includes the following:
Blended working where role allows
Flexible working options to support work/life balance
33 days increasing to a maximum 36 (FTE) annual
holiday which includes an allowance for bank holidays
Up to 4% matched pension contribution
2 days pro rata volunteering days to support volunteering in Suffolk
Staff Discounts Scheme for a range of retailers including; shopping,
holidays, insurance, eating out and health and leisure activities
Company Sick Pay Scheme
Continued Professional Development for job related development
Family Friendly policies and practices
Tailored induction
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Selection Process
Shortlisted candidates will be contacted and offered an interview date and time. Candidates will be
notified of the method of interview. If the interview is face to face you will be notified of the location
the interviews will be held and provided with directions. All interviews will be confirmed via email
once agreed.
As part of the interviews candidates will be required to take part in a discussion or presentation
about our CAS values. The format for this discussion will be confirmed when the interview date and
time is accepted.
Referees
Always ask your referees permission before giving their contact details for your application. One of
your referees should be your current or most recent employer/line manager, academic tutor or a
volunteer manager if applicable. Please do not give details of family and friends.
Referees will only be contacted after an offer has been made and accepted. We will confirm with
you before we approach your referees.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we
will always endeavour to be as accommodating as possible.
If you require a different format of the application form, such as large print, or you would like to
discuss any specific requirements, please get in touch with us at
louise.bradshaw@communityactionsuffolk.org.uk or call 01473 345400 and ask to speak to a
member of the HR Team.
Equality, Diversity and Inclusion
CAS is an equal opportunities employer which welcomes applications from all sections of the
community.
Everyone can expect to be treated with consideration and respect and CAS is committed to
providing an inclusive environment for all. Good working relationships enable the full potential,
creativity and productivity of each individual, in an atmosphere where everyone can learn and work
without prejudice, discrimination or harassment.
The application pack contains an Equal Opportunities Form which we encourage you to complete
and return with your application. Please be assured that this form is not part of the application
process and it is removed prior to the shortlisting process.
The data we obtain from these forms is analysed to support our commitment to equal opportunities
and the information will be used to help guide our recruitment strategies.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Why work for Community Action Suffolk?
Here's what our staff have to say...
“Every day is different at CAS because the services we offer are so varied, and you never quite know what ideas or challenges our
customers will want support with. This provides lots of opportunities to connect and collaborate with colleagues across the
organisation, who may be working with the same people, or have relevant knowledge or skills to support you with your work.
Working in this way is a great way to get to know colleagues across different teams and to share ideas and experiences, and staff are
very supportive of each other.
As an organisation, CAS enables staff to have an effective work life balance, through blended working policies, and flexibility with
working hours when needed. Due to this, I have been able to move from part time working into a full time role that fits around my
commitments as a parent.
In the 6 years I have worked for CAS I have been able to progress through variety of roles. Having started at CAS as the receptionist,
this gave me a great understanding of the wide range of services and support that CAS provides. I have been given the opportunity to
undertake training, learn new skills and work on a variety of projects over the years and now co-ordinate 2 projects within the
organisation.” Liz - Community Food Partnership Officer
"CAS show they care for their employees. As I had dedicated 10
years to customer service at XXXX, I was nervous about moving on
to a new career, but CAS has definitely proved most beneficial for
me and my family. My health and wellbeing have improved
massively and the work environment, including all the staff, have
been most welcoming – it’s a joy to be at work."
Hannah - CAS Subsidiary Officer
"Having worked in the corporate world for over 30
years. Working for CAS has been like a breath of
fresh air. I received a very warm and professional
induction. The staff are extremely helpful, friendly and
nothing is too much trouble. A thoroughly enjoyable
place to work."
Trevor – Head of Voluntary & Community Action
"When I started working at Community Action Suffolk, I was
taking a leap from part time work around my young family to
working full time. They assured me that flexible working was
in place and now, nearly two years on, I wish I had joined
sooner! CAS ensures there doesn’t have to be a choice
between being a parent, or working, by allowing for there to
be a healthy work-life balance. The team is amazing,
everyone supports each other, it really is a joy to come to
work and see colleagues. Everyone is valued and, as an
organisation, the staff really are kept at the heart of the work
they do. Training opportunities, personal CPD and staff
progression are encouraged, which allows for personal and
professional growth at your own pace. The projects that CAS
run are really varied, but everyone supports each other and
genuinely takes interest in what is going on within the
community. I feel fortunate to be part of a fantastic
organisation who I am proud to represent and work for."
Sarah - Community Development Officer
“Well, what can I say! I’ve been here since 1998 and I can honestly say I fell into my first job here purely by chance. I didn’t know
anything about the charity or what it did at that point, and I applied on a whim! I liked the sound of it. I started as a part time
secretary and librarian (for the smallest library ever!). Since then, I have undertaken various roles at CAS and within one of its
predecessor organisations, varying from working with Village Halls, being the Rural Transport Partnership Officer, Quality
Standards Officer, Reception and Buildings Supervisor and Community Oil Buying Co-ordinator! Pretty varied roles I’m sure you’ll
agree. Currently my work is around undertaking Research and supporting our Network Membership scheme. The one consistent
thing throughout my time with CAS is the lovely people you get to meet and work with. That is the overriding comment made
when people join or leave the organisation, that everyone here is lovely and that we all work as a team. Though many of us work
in different areas, on different projects and at different times of the day and week and from different locations, there is always
someone around who you can bounce ideas around with, ask for help from or simply have a chat with.”
Nat – Resources Officer
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Get in touch
To find out more about Community
Action Suffolk please visit our
website
www.communityactionsuffolk.org.uk
Call us on 01473 345400
or email
info@communityactionsuffolk.org.uk
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
COMMUNITY ACTION SUFFOLK
30,681 per year
Brightspace, Ipswich
Full-time
Community Action Suffolk
Recruitment Pack
Brightspace Building Supervisor
Welcome from Hannah Reid, Chief
Executive of Community Action Suffolk
Dear Applicant
Thank you for your interest in working for CAS and the role we
are currently advertising.
CAS is a diverse and responsive organisation and I am incredibly
proud to lead such a trusted and passionate team. Our enabling work
has such a positive impact on VCFSE organisations and the
communities they serve.
This application pack should provide you with all the information you
need about the role, as well an idea as to what CAS is all about,
what we do and where we see our future.
We achieve this through our high performing and motivated staff
team as well as our person centred approach to our work keeping
people and communities at the heart of what we do. As well as
making a difference in our communities you will find that the CAS
team provide a friendly and collaborative environment to work in and
no two days are the same.
I hope that you will find this opportunity both interesting and exciting
and will consider submitting an application to join us.
Hannah Reid, Chief Executive
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
About CAS
We exist to ensure the sector is supported, safe and sustainable. We
provide (or signpost) whatever is needed behind the scenes to enable this,
so the sector can concentrate on doing what it does best – making Suffolk
an incredible place in which to live and work.
CAS supports organisations in the sector to enable them to operate more
effectively. We provide a voice for organisations and groups who may not
otherwise be heard and represent their interests to the private and public
sectors. We do this through conferences, workshops, events, specialist
networks, and by consultation with the sector.
We work closely with a wide variety of partners from other sectors including
Suffolk County Council, Borough and District Councils, Town and Parish
Councils, Health and Police, along with partners from the private sector such
as New Anglia Local Economic Partnership and local businesses.
All these parties have a vital role in improving the lives of people in Suffolk
and by working together we ensure Suffolk is the best place it can be for all
those living and working here.
Our Vision
Community Action
Suffolk’s vision is that
Suffolk is a county
where every community
aspires, thrives and
grows.
Our Mission
Community Action Suffolk’s
mission is to strengthen and
champion community action in
Suffolk by supporting the
voluntary, community and social
enterprise (VCFSE) sector in its
work.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Our mission is underpinned by our 4 Strategic Priorities...
1.Supporting a
diverse and
resilient VCFSE
sector to build
capacity and
sustainability
2.Stimulating
and developing
impactful
community and
voluntary action
3. Creating and
maintaining
influential and
equitable beneficial
relationships
between public,
private and VCFSE
sectors
4. Develop CAS as
a sustainable and
essential business
in Suffolk, driven
by continuous
improvement and
innovation
...and our 2 new Development Priorities...
Addressing
Inequalities
&
Tackling the
Climate
Emergency
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
CAS VALUES
Collaborative
Enabling
Person
Centred
Responsive
Trusted
Our values represent
who we are, how we work, our
aspirations, purpose, & our
goals.
Chosen by our staff team, we
reflect them in everything we do
both internally and externally.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
The role at a glance
Hours - 15hpw – 5 hours per day spread over 3 days
Salary - £30,681 FTE £12,272.40 Actual
Start date - July 2025
Location - Brightspace, Ipswich
Accountable to - Chief Operating Officer
Contract term - Permanent
Application deadline - Applications for this role will be reviewed and
considered on an ongoing basis until the role is filled.
Interviews will be arranged according to availability.
Please contact louise.bradshaw@communityactionsuffolk.org.uk for more information
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
JOB DESCRIPTION
JOB TITLE: Brightspace Buildings Supervisor SALARY: £30,681 FTE
£12,272.40 Actual
HOURS: 15hpw – 5 hours per day spread
over 3 days
TERM: Permanent
REPORTS TO: Chief Operating Officer
LOCATION: Brightspace, Ipswich
JOB PURPOSE
Oversee the daily operations, maintenance, and safety of the Kirkley Centres building facilities and ensure
the centre is operational and welcoming to tenants and users
Supervise and coordinate the building centre staff and external contractors
Monitor facility usage and manage scheduling for events and activities within the building
Ensure compliance with health & safety conducting regular inspections and risk assessments as assigned
by the Chief Operating Officer (COO)
To be an ambassador for CAS, supporting and promoting CAS’s diverse range of products and services
To be a positive and flexible member of a high performing, innovative and enterprising CAS team
MAIN DUTIES AND RESPONSIBILITIES
Oversee the daily operations, maintenance, and safety of the Brightspace building facilities and ensure
the centre is operational and welcoming to tenants and users
Take responsibility for maintenance and upkeep of the building, fixtures, fittings and furniture in conjunction
with external contractors where applicable
Work with the COO to plan and manage maintenance and improvement of the spaces and the annual
maintenance program
Source and order building and maintenance supplies and equipment as needed
Coordinate approved repairs and upgrades in collaboration with contractors and maintenance teams
Manage the day-to-day building and maintenance budget to cover small essential purchases
Assist in updating or developing relevant building operational policies/procedures and ensure they are
effectively implemented
Ensure that new users, tenants and staff are familiar with the safety and operational aspects of the
Brightspace, undertaking or overseeing inductions where required
Act as a key holder for the Brightspace
Supervise and coordinate the building centre staff and external contractors
Work with the Brightspace staff to ensure the building, its facilities and rooms are ready and appropriate for
use
Provide building guidance and support to team members by conducting regular briefings or training to
ensure ongoing development and compliance with procedures
Ensure friendly and professional customer service to, and regular and effective communication with,
Brightspace staff, users and tenants at all times
Oversee the staffing levels to ensure appropriate cover is provided for the safe and secure opening/ closing
of the building
Manage contractor activities on-site, ensuring quality and safety standards are upheld and works
undertaken within budget
In consultation with the COO, ensure that all appropriate services contracts are procured, supervised and
delivered, and that delivery is effective, safe and compliant
Monitor facility usage and manage scheduling for events and activities within the building
Assist in the preparation and management of the building maintenance budget
Play a key role in marketing the Brightspace room hire and office units in conjunction with the Marketing and
Communications Manager
Oversee the letting and management of office space and ensure that the tenants operate within the terms of
their agreements
Track expenditure, energy usage and report on cost efficiency and resource allocation
To monitor and approve expenditure under appropriate budget headings as may be delegated by the COO,
to be reviewed annually
Be responsible for checking contractor’s schedules of work, method statements, risk assessments and
health and safety policies
Ensuring that written quotations for work are secured according to CAS Financial policy and regulations
Support the COO in the implementation of the organisation’s environmental policy and strategy in relation to
Brightspace
Ensure compliance with health & safety, conducting regular inspections and risk assessments as
assigned by the Chief Operating Officer (COO)
Actively participate in the management, administration and implementation of the building's health and
safety policies and procedures
In consultation with the COO, ensure that relevant risk assessments related to Brightspace are regularly
reviewed and updated, taking account of changes in legislation and best practice
Coordinate with external inspectors and maintain records of safety inspections and compliance audits
Monitor and manage building access systems, alarms, emergency lighting, and evacuation procedures
Maintain oversight of all incident and accident reports. Report to the COO on any incident and accident
trends or learning
Act as a Fire Warden, with responsibility for the correct operation of the Emergency Evacuation plan and
Fire Safety procedures. Manage regular fire alarm tests
Act as a First Aider, manage First Aid supplies
To be an ambassador for CAS supporting and promoting CAS’s diverse range of products and services
To develop and maintain an expert working knowledge about the diverse range of CAS’s products and
services and seek to raise awareness and promote these wherever possible
To be a first point of contact to share knowledge about who to turn to for support in CAS
To work with the wider CAS team to raise awareness of CAS’s services and activities so they can promote
our diverse range of projects to their stakeholder groups
To actively promote the benefits of CAS Network
To be a positive and flexible member of a high performing, innovative and enterprising CAS team
To work collaboratively with colleagues to find solutions to issues as they arise
To demonstrate and apply the CAS values in the services supplied
Undertake any other duties as requested by the CAS ET team
PERSON SPECIFICATION
Assessment methods: I – Interview / P- Presentation / AP- Application Form / T- Test
Essential
Desirable
Knowledge,
Experience and
Skill
Proven experience in facility management
or building supervision (AP, I)
Excellent communication and
interpersonal skills to interact with a range
of stakeholders (AP, I)
Knowledge of health and safety
regulations and maintenance practices
(AP, I)
Ability to manage, lead and support
individuals and teams, working
collaboratively and productively to achieve
targets (AP, I)
Demonstrable experience of providing
excellent customer service (AP, I)
Excellent time management and
organisational skills, with ability to
multitask, prioritise and problem-solve
within clear delegated levels of authority
(AP, I)
Strong knowledge of IT packages,
Microsoft Office and Outlook (AP, I)
Good written and verbal communication
skills, including good telephone manner
and ability to present well in person (AP, I)
Ability to make effective use of resources
within agreed budgets and schedules (AP,
I)
Willingness to adopt a flexible and
adaptable approach to day-to-day
workload (AP, I)
Work effectively independently and as
part of a team (AP, I)
Financially numerate, with the ability to
manage budgets effectively (AP, I)
A willingness to undertake as necessary
training in all aspects of the job including
health and safety (AP, I)
An understanding of contractor and
supplier procurement and management
(AP, I)
Previous experience of acting as a fire
warden and/or first aider (AP, I)
Attributes
A commitment to CAS, our values and an understanding of our services (AP, I)
A commitment to tackling inequalities, promoting diversity and inclusion across all services
(AP)
Excellent team player with a positive attitude, flexible and a can-do attitude to “muck in”
where required (AP)
A collaborative and solution-based approach to solving problems (AP, I)
Ability to self-manage, organise, balance, and deliver against a range of competing priorities
(AP, I)
An ability to contribute to an emotionally healthy and fun working environment (AP)
Frequent travel around the county and so an ability to travel within Suffolk or further afield as
necessary (AP, I)
Community Action Suffolk encourages learning and development and therefore, if you don’t meet all the above criteria, but feel you have
demonstrable experience which relates to the role and the activities outlined, please apply. We will work with the successful candidate to build
on their strengths and development areas and ensure a tailored induction and training programme is put in place.
How to Apply
To apply you will need to complete our application form
Closing date; Applications for this role will be reviewed and
considered on an ongoing basis until the role is filled.
Interviews will be arranged according to availability.
We therefore encourage you to submit your application at the earliest opportunity to
avoid disappointment, as we reserve the right to close this job listing once a
successful candidate is appointed.
Should you not hear from us within 5 working days from receipt of your
application you have not been selected for an interview.
You can find a link to the application form below:
https://www.communityactionsuffolk.org.uk/wp-
content/uploads/2023/10/Community-Action-Suffolk-Application-Form-October-
2023.docx
As part of your application you will be asked to:
• Tell us why the position appeals to you, and how your skills and experience
demonstrate your suitability for the role.
• Provide full details of your education and employment history including dates
• Include how you have demonstrated the CAS values of: Person Centred,
Collaborative, Trusted, Responsive and Enabling within your supporting
statement
• Provide details of two referees. One of your referees should be your current or
most recent employer. All posts are subject to satisfactory references as detailed
in the selection process section below.
Your completed application form should be sent to
louise.bradshaw@communityactionsuffolk.org.uk or posted to Community
Action Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please mark
your application for the attention of Louise Bradshaw.
When submitting an application please state where you saw the post advertised.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
to completing our Application Form
CAS aims to ensure that comparison between applicants for posts is thorough, fair
and in line with our Equal Opportunities Policy. It is therefore essential that you
complete the application form fully as it will be used to assess whether or not you
are shortlisted for an interview.
Please ensure you fully read the Job Description and Person Specification for the
role before completing the application form.
The application form is in two sections and section A and the Equal Opportunities
Form will be separated from the application before being given to the recruitment
panel for shortlisting.
Your application will be assessed against the responses you provide in section B.
Please ensure you relate your answers on your application to the requirements set
out in the person specification and where possible provide examples. Please
address each point in sufficient detail as incomplete sections may impact on the
likelihood of your application being shortlisted.
Please do not send us a CV as part of your application or to apply for the role. We
will only consider candidates who have completed the application form. If there is
insufficient space on the application form, you may attach supplementary sheets
but please include your name and the position you are applying for.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Benefits of working for CAS
Our people are passionate about what we do and the difference it makes to the
communities we work in and the people that live in Suffolk. Working in the
Voluntary, Community and Social Enterprise sector has never been more
interesting, offering talented people the opportunity to innovate, use their skills
and expertise to make a difference.
We recognise that our people are central to what we do and the services we
provide. We are committed to creating positive and fulfilling roles and providing
environments where people flourish, develop and have the opportunity to make a
real difference in delivering good quality services.
The benefits we offer to colleagues to support them in delivering their crucial role
includes the following:
Blended working where role allows
Flexible working options to support work/life balance
33 days increasing to a maximum 36 (FTE) annual
holiday which includes an allowance for bank holidays
Up to 4% matched pension contribution
2 days pro rata volunteering days to support volunteering in Suffolk
Staff Discounts Scheme for a range of retailers including; shopping,
holidays, insurance, eating out and health and leisure activities
Company Sick Pay Scheme
Continued Professional Development for job related development
Family Friendly policies and practices
Tailored induction
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Selection Process
Shortlisted candidates will be contacted and offered an interview date and time. Candidates will be
notified of the method of interview. If the interview is face to face you will be notified of the location
the interviews will be held and provided with directions. All interviews will be confirmed via email
once agreed.
As part of the interviews candidates will be required to take part in a discussion or presentation
about our CAS values. The format for this discussion will be confirmed when the interview date and
time is accepted.
Referees
Always ask your referees permission before giving their contact details for your application. One of
your referees should be your current or most recent employer/line manager, academic tutor or a
volunteer manager if applicable. Please do not give details of family and friends.
Referees will only be contacted after an offer has been made and accepted. We will confirm with
you before we approach your referees.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we
will always endeavour to be as accommodating as possible.
If you require a different format of the application form, such as large print, or you would like to
discuss any specific requirements, please get in touch with us at
louise.bradshaw@communityactionsuffolk.org.uk or call 01473 345400 and ask to speak to a
member of the HR Team.
Equality, Diversity and Inclusion
CAS is an equal opportunities employer which welcomes applications from all sections of the
community.
Everyone can expect to be treated with consideration and respect and CAS is committed to
providing an inclusive environment for all. Good working relationships enable the full potential,
creativity and productivity of each individual, in an atmosphere where everyone can learn and work
without prejudice, discrimination or harassment.
The application pack contains an Equal Opportunities Form which we encourage you to complete
and return with your application. Please be assured that this form is not part of the application
process and it is removed prior to the shortlisting process.
The data we obtain from these forms is analysed to support our commitment to equal opportunities
and the information will be used to help guide our recruitment strategies.
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Why work for Community Action Suffolk?
Here's what our staff have to say...
“Every day is different at CAS because the services we offer are so varied, and you never quite know what ideas or challenges our
customers will want support with. This provides lots of opportunities to connect and collaborate with colleagues across the
organisation, who may be working with the same people, or have relevant knowledge or skills to support you with your work.
Working in this way is a great way to get to know colleagues across different teams and to share ideas and experiences, and staff are
very supportive of each other.
As an organisation, CAS enables staff to have an effective work life balance, through blended working policies, and flexibility with
working hours when needed. Due to this, I have been able to move from part time working into a full time role that fits around my
commitments as a parent.
In the 6 years I have worked for CAS I have been able to progress through variety of roles. Having started at CAS as the receptionist,
this gave me a great understanding of the wide range of services and support that CAS provides. I have been given the opportunity to
undertake training, learn new skills and work on a variety of projects over the years and now co-ordinate 2 projects within the
organisation.” Liz - Community Food Partnership Officer
"CAS show they care for their employees. As I had dedicated 10
years to customer service at XXXX, I was nervous about moving on
to a new career, but CAS has definitely proved most beneficial for
me and my family. My health and wellbeing have improved
massively and the work environment, including all the staff, have
been most welcoming – it’s a joy to be at work."
Hannah - CAS Subsidiary Officer
"Having worked in the corporate world for over 30
years. Working for CAS has been like a breath of
fresh air. I received a very warm and professional
induction. The staff are extremely helpful, friendly and
nothing is too much trouble. A thoroughly enjoyable
place to work."
Trevor – Head of Voluntary & Community Action
"When I started working at Community Action Suffolk, I was
taking a leap from part time work around my young family to
working full time. They assured me that flexible working was
in place and now, nearly two years on, I wish I had joined
sooner! CAS ensures there doesn’t have to be a choice
between being a parent, or working, by allowing for there to
be a healthy work-life balance. The team is amazing,
everyone supports each other, it really is a joy to come to
work and see colleagues. Everyone is valued and, as an
organisation, the staff really are kept at the heart of the work
they do. Training opportunities, personal CPD and staff
progression are encouraged, which allows for personal and
professional growth at your own pace. The projects that CAS
run are really varied, but everyone supports each other and
genuinely takes interest in what is going on within the
community. I feel fortunate to be part of a fantastic
organisation who I am proud to represent and work for."
Sarah - Community Development Officer
“Well, what can I say! I’ve been here since 1998 and I can honestly say I fell into my first job here purely by chance. I didn’t know
anything about the charity or what it did at that point, and I applied on a whim! I liked the sound of it. I started as a part time
secretary and librarian (for the smallest library ever!). Since then, I have undertaken various roles at CAS and within one of its
predecessor organisations, varying from working with Village Halls, being the Rural Transport Partnership Officer, Quality
Standards Officer, Reception and Buildings Supervisor and Community Oil Buying Co-ordinator! Pretty varied roles I’m sure you’ll
agree. Currently my work is around undertaking Research and supporting our Network Membership scheme. The one consistent
thing throughout my time with CAS is the lovely people you get to meet and work with. That is the overriding comment made
when people join or leave the organisation, that everyone here is lovely and that we all work as a team. Though many of us work
in different areas, on different projects and at different times of the day and week and from different locations, there is always
someone around who you can bounce ideas around with, ask for help from or simply have a chat with.”
Nat – Resources Officer
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Get in touch
To find out more about Community
Action Suffolk please visit our
website
www.communityactionsuffolk.org.uk
Call us on 01473 345400
or email
info@communityactionsuffolk.org.uk
www.communityactionsuffolk.org.uk
@commactionsuff
community-action-suffolk
@communityactionsuffolk
Community Food Partnership Officer Salary: £28,991 FTE – actual dependent on hours Hours: up to 37.5 hours per week Term: Fixed term contract until 31 November 2026 Start date: As soon as possible About us Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient. Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day. About the role(s) We are looking for new Officers to join the Community Food Team. The CAS Community Food Partnership is intended to support Food Projects (i.e., Foodbanks, Food Pantries, Top Up Shops, & Community Fridges to name a few) with capacity building and diversifying their operations – enabling them to support their communities and users, with overcoming challenges related to food and income insecurity. The project delivers activities across the county, with each Officer acting as a dedicated point of contact for each district. Activities range from supporting awareness raising of local services (i.e., Healthy Start, Affordable Food information, Cooking Projects) through social media channels to supporting Food Projects to become more resilient, including looking at their food supply chain and supporting the development of innovative solutions. As a Community Food Partnership Officer you will provide practical support to Food Projects through a range of activities, including signposting to other services, delivering information sessions (i.e., webinars, networks, etc.), training & upskilling, devising solutions to challenges faced by Food Projects and raising awareness of opportunities. With a focus on food and income-insecurity, you will take a holistic approach with those you support – connecting services, brokering relationships, and increasing collaboration across the food system and Suffolk’s support services. Successful candidates will be proactive individuals with a can-do attitude and appetite for learning. We are looking for those who can communicate with a wide range of people with varying degrees of experience. If you are interested in the role and would like to learn more, please contact alice.wade@communityactionsuffolk.org.uk Deputy Director of Operations and Business Development for an informal conversation. We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. What we offer You will work within a reputable charity which offers its employees benefits which include: • Blended working where role allows • Flexible working options to support work/life balance • 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays • Up to 4% matched pension contribution • 2 days pro rata volunteering days to support volunteering in Suffolk • Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities • Company Sick Pay Scheme • Continued Professional Development for job related development • Family Friendly policies and practices • Tailored induction For more information, please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a copy of our application pack. Closing date; Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed. Should you not hear from us within 7 working days from receipt of your application you have not been selected for an interview. Completed applications should be sent to louise.bradshaw@communityactionsuffolk.org.uk or via post to Louise Bradshaw, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH by the above closing date.
COMMUNITY ACTION SUFFOLK
20,454 - 30,681 per year
The Kirkley Centre, Lowestoft
Part-time
Building Supervisors (2 posts) Salary: £30,681 FTE – Actual dependent on role Hours: Part time – hours dependent on role Term: Permanent Location: The Kirkley Centre, Lowestoft (1post) Brightspace, Ipswich (1 post) Start Date: July 2025 About us Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient. Our values of collaborative, enabling, person centre, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day. About the role Are you a hands-on individual with a sharp eye for detail with a knack for keeping things running smoothly? We’re looking for two Building Supervisors, one in Lowestoft and one in Ipswich who are ready to roll up their sleeves and oversee our building facilities day-to-day operations. The ideal candidates will have a background in building or facilities management, strong leadership skills, and a proactive approach to problem-solving. You will also need to be confident in managing a small team and have excellent communication skills which can be tailored to a range of audiences. Therefore if you’re cool under pressure and solution-focused when plans change one of these roles could be the ideal role for you. Duties in this role include; • Supervise the day-to-day maintenance and operations of either The Kirkley Centre or Brightspace building • Manage building staff to ensure the building operates and meets users’ needs and coordinate contractors to carry out repairs and routine servicing • Keep our building safe, clean, and fully operational • Ensure compliance with health and safety regulations and building safety • Maintain accurate records of maintenance schedules, incidents, and budget usage Post 1 – Kirkley Centre Building Supervisor Salary: £30,681 FTE £20,454 Actual Hours: 25hrs per week – flexibility in the days to be worked is required to cover the centres needs Term: Permanent Location: The Kirkley Centre, Lowestoft Start Date: July 2025 Post 2 – Brightspace Building Supervisor Salary: £30,681 FTE £12,272.40 Actual Hours: 15hrs per week – Days will need to be spread over 3 days - 5 hours per day Term: Permanent Location: Brightspace, Ipswich Start Date: July 2025 If you are interested in any of these roles or would like to learn more, please do not hesitate to contact us on the details below. We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values. For more information, please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a copy of our application pack. Alternatively, please contact Louise Bradshaw on louise.bradshaw@communityactionsuffolk.org.uk We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. What we offer You will work within a reputable charity which offers its employees benefits which include: • Blended working where role allows • Flexible working options to support work/life balance • 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays • Up to 4% matched pension contribution • 2 days pro rata volunteering days to support volunteering in Suffolk • Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities • Company Sick Pay Scheme • Continued Professional Development for job related development • Family Friendly policies and practices • Tailored induction Closing date; Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed. Should you not hear from us within 5 working days from receipt of your application you have not been selected for an interview. Completed applications should be sent to louise.bradshaw@communityactionsuffolk.org.uk or via post to Louise Bradshaw, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH
Community Action Suffolk
Trustee Recruitment Pack
2024-2025
Trustee Recruitment Pack 2024
Contents
An Introduction from our Chair of the Board of Trustees
About Community Action Suffolk
Background of the role
Time Commitment
Trustee Role Description
3
4
5
5
6
How to Apply
9
Page 2
An Introduction from our Chair of the Board of Trustees
Thank you for your interest in becoming a Trustee with Community Action Suffolk
(CAS).
CAS was formed in 2013 through the merger of ten Suffolk voluntary and community
organisations which provided services to rural communities and volunteers among
others. With the merger celebrated as one of the first of its kind, CAS has since
developed and transformed to continue to meet the needs and changes of the
sector. However, its mission and vision of supporting and strengthening the voluntary
and community sectors still remains at the heart of what we do.
Now supporting around 2312 voluntary and community organisations CAS’s main
challenge is to continue to support the sectors organisations which now have ever
increasing demands on its time and services due to economic climate changes. CAS
will continue to champion and promote the voluntary and community and act as a
voice for our members to ensure their views are heard.
This trustee recruitment pack provides further information about CAS and the work
that we do along with details on the trustee roles required and how to apply.
Kevin Ward
Chair of Trustees, Community Action Suffolk
Page 3
About Community Action Suffolk
Our Vision:
Community Action Suffolk’s vision is that Suffolk is a county where every community aspires, thrives
and grows.
Our Mission:
Community Action Suffolk’s mission is to strengthen and champion community action in Suffolk by
supporting the voluntary, community and social enterprise (VCFSE) sector in its work.
Our mission is underpinned by the following strategic priorities:
Supporting a diverse and resilient VCFSE sector to build capacity and sustainability
Stimulating and developing impactful community and voluntary action
Creating and maintaining influential and equitable beneficial relationships between
public, private and VCFSE sectors
Develop CAS as a sustainable and essential business in Suffolk, driven by continuous
improvement and innovation
Addressing Inequalities
Tackling the Climate Emergency
We believe that our role in helping both sectors to work more closely together will make Suffolk a better
place for everyone.
Our Values:
Collaborative - Collaborating with others to achieve the best common outcomes
Responsive - Reacting flexibly to need(s) in a timely manner
Enabling - Empowering and facilitating appropriate action
Trusted - Being the ‘go to’ organisation for the VCFSE sector
Person Centred - Keeping people & communities at the heart of all that we do
Our Services:
CAS offers a range of services to support voluntary and community organisations across Suffolk. Our
development staff provide funding, governance and management advice to organisations as well as
help to start up new organisations. Our volunteering team helps individuals and organisations to find
suitable volunteers or volunteering opportunities. We also provide services such as IT support, DBS
checks and Insurance.
Page 4
Background of the role
Our Trustees work with the Chief Executive to take overall responsibility for Community Action
Suffolk, acting collectively and effectively in its interests by giving strategic direction, and
determining our mission and vision.
They make decisions required for CAS’s control and management, ensuring compliance, good
governance and adequate financial resources for our services, and protect our assets and
property. They also ensure we manage risks carefully, act as a responsible employer, and
uphold the principles of equality and diversity.
The Board of Trustees currently comprises 8 members with a skill base in: leadership,
volunteering, social care, finance and business.
In a continuing changing environment, the Board and Chief Executive have worked hard to set
priorities and create a clear strategic focus.
New Trustees will be joining a Board with energy and expertise in many areas, who work with
and support the Executive Team to achieve the sustainability and growth required to meet the
needs of the voluntary sector.
Time Commitment
Board meetings take place four times a year for all trustees. We also have additional
specialised sub-committees that meet between three to four times a year. These sub-
committees compromise of trustees with those specialised skills for that area. All board
meetings are held during the day.
Page 5
Trustee Role Description
Role:
Trustee
Time Commitment:
Four times a year with the possibility of additional three to four meetings as
part of a specialised sub-committee
Remuneration:
The role of trustee is voluntary however reasonable out of pocket
expenses will be reimbursed
Location:
Term:
Meetings will be held in Ipswich or hybrid
Six years over two terms
Reporting to:
Chair of Trustees
Purpose
The Board of Trustees is responsible for overall governance and strategic direction of CAS,
developing CAS aims, objectives and goals in accordance with its governing documents, and
legal and regulatory requirements.
Duties of a Trustee
Establishes and maintains vision, mission and values
The Board of trustees is responsible for establishing and maintaining the vision and aligning it
with the mission of Community Action Suffolk. The current vision is that “Suffolk is a county
where every community aspires, thrives and grows”. Our mission is “to strengthen and
champion community action in Suffolk by supporting the voluntary, community, faith and social
enterprise sector in its work”. It is through this support that we aim to improve the economic,
health and social wellbeing of communities and individuals in Suffolk. Trustees are required to
make themselves familiar with and uphold Community Action Suffolk’s statement of values that
underpin all aspects of the organisation’s activity:- Collaborative, Responsive, Enabling,
Trusted and Person Centred.
Page 6
Develops strategy
The Board of trustees and the Chief Executive are responsible for developing the long-term
strategy and keeping it under review through regular updates at Board meetings and taking
necessary action to keep the organisation on track. Board members have an important
individual and collective role in working with the Chair and the Executive Team to evolve the
strategic direction of CAS and to ensure delivery of the organisation’s goals.
Establishes and monitors policies
The Board of trustees agrees a range of policies which govern organisational activity, the
systems for monitoring and reporting the implementation of those policies and a code of
conduct for trustees. Trustees are responsible for monitoring performance and asking
challenging questions.
Ensures accountability
The trustees are responsible for ensuring that the charity is solvent and run in accordance
with best practice. They should be familiar with the Articles of Association, Charity
Commission governance documents and their responsibilities under Company Law. They
should ensure that Community Action Suffolk fulfils its legal obligations for accountability
which includes publishing annual reports and accounts. Community Action Suffolk is also
accountable to its stakeholders: members, staff, volunteers and the general public.
Ensures compliance with the law
Trustees are responsible for checking that all the charity’s activities comply with current laws
and regulations.
Maintains proper fiscal oversight
The trustees are responsible for managing the resources and funding of Community Action
Suffolk so that it can deliver its strategic objectives and annual budget commitments. In order
to do this the Board of trustees ensures there are plans in place to secure sufficient resources
to fulfil the mission, monitors spending, approves the annual financial statements and budget,
protects the charity against liabilities by managing risk and by providing insurance, and
ensures compliance with the law.
Respects the role of staff and volunteers
The Board of trustees recognises and respects the roles and responsibilities of the Chief
Executive, the staff and volunteers and does not seek to interfere with their work. At the same
time it creates policy to guide the activities of staff and volunteers and safeguards the
interests of the charity.
Page 7
Maintains effective board performance
All trustees are responsible for engaging productively at Board meetings. This means attending
regularly, reading and considering Board papers in advance of meetings and making an active
contribution. Board members should be professional and constructive in their challenge, always
acting in the best interests of the charity. When a decision has been reached by a majority of Board
members then the Board should adopt this in a collective manner. Trustees should be willing to play
an effective role in committees.
Promotes Community Action Suffolk
Trustees are expected to be good ambassadors for Community Action Suffolk. Their behaviour at
all times should enhance and protect the reputation of the charity and be in accordance with the
Charity Commission’s Code of Conduct and Nolan Principles. They should take every opportunity to
champion Community Action Suffolk and support its activities.
Skills and Competencies
Knowledge and Experience
A clear understanding of the role of a trustee and corporate Board member
Experience of operating in a senior role
Broad knowledge of management and governance issues
An understanding of the work of the voluntary and community sector would be extremely
helpful
Skills
A strategic thinker
A sharp mind who exercises good judgement
An effective communicator
Pro-active, willing to offer constructive challenge and support judgements
A team player who respects different views and is able to work with Board colleagues and the
Executive Team
An ability to build strong relationships and champion Community Action Suffolk
Page 8
Personal Qualities
Demonstrates drive and determination
Brings the commitment necessary to devote sufficient time, preparation and effort required
to meet the responsibilities of being a trustee
Demonstrates integrity, honesty and flexibility
Demonstrates active listening skills and is open to the views of others
Shows commitment to inclusion and diversity
What next?
If you would like a discussion with the Chair of Trustees or the Chief Executive,
please contact belinda.couldridge@communityactionsuffolk.org.uk to make an
appointment.
To apply for a Trustee role please complete the accompanying application form and
submit together with your CV.
Page 9
COMMUNITY ACTION SUFFOLK
20,502 - 34,170 per year
Community Action Suffolk, Brightspace, Ipswich
Full-time
Community Action SuffolkRecruitment PackVolunteering Development Manager Dear ApplicantThank you for your interest in working for CAS and the role weare currently advertising.CAS is a diverse and responsive organisation and I am incrediblyproud to lead such a trusted and passionate team. Our enabling workhas such a positive impact on VCFSE organisations and thecommunities they serve.This application pack should provide you with all the information youneed about the role, as well an idea as to what CAS is all about,what we do and where we see our future.We achieve this through our high performing and motivated staffteam as well as our person centred approach to our work keepingpeople and communities at the heart of what we do. As well asmaking a difference in our communities you will find that the CASteam provide a friendly and collaborative environment to work in andno two days are the same.I hope that you will find this opportunity both interesting and excitingand will consider submitting an application to join us. Hannah Reid, Chief Executive www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkWelcome from Hannah Reid, ChiefExecutive of Community Action Suffolk About CASWe exist to ensure the sector is supported, safe and sustainable. We provide(or signpost) whatever is needed behind the scenes to enable this, so thesector can concentrate on doing what it does best – making Suffolk anincredible place in which to live and work. CAS supports organisations in thesector to enable them to operate more effectively. We provide a voice fororganisations and groups who may not otherwise be heard and representtheir interests to the private and public sectors. We do this throughconferences, workshops, events, specialist networks, and by consultation withthe sector. We work closely with a wide variety of partners from other sectorsincluding Suffolk County Council, Borough and District Councils, Town andParish Councils, Health and Police, along with partners from the privatesector such as New Anglia Local Economic Partnership and local businesses.All these parties have a vital role in improving the lives of people in Suffolkand by working together we ensure Suffolk is the best place it can be for allthose living and working here.Our VisionCommunity ActionSuffolk’s vision is thatSuffolk is a countywhere every communityaspires, thrives andgrows.Our MissionCommunity Action Suffolk’smission is to strengthen andchampion community action inSuffolk by supporting thevoluntary, community and socialenterprise (VCFSE) sector in itswork. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Our mission is underpinned by our 4 Strategic Priorities...1.Focus on sustainableincome growth toensure CAS remains anessential business inSuffolk, driven bycontinuousimprovement2.Deliver high qualityneeds-led serviceswhich enable Suffolk’sVCFSE sector todeliver projects,activities & services inour communities in asafe, robust &sustainable way3. Promote the 4functions of localinfrastructure toincrease awareness &understanding of ourrole with keystakeholders4. Champion, promote& advocate for, theVCFSE sector inSuffolk in order tocreate & maintaininfluential, equitable &beneficial relationshipsacross sectorswww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Our values representwho we are, how we work, ouraspirations, purpose, & ourgoals. Chosen by our staff team, wereflect them in everything we doboth internally and externally. PersonCentredEnablingCollaborativeTrustedResponsiveCAS VALUESwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk The role at a glanceHours - 22.5 hours per week Salary - £34,170 FTE - £20,502 ActualStart date - As soon as possible Location - Community Action Suffolk, Brightspace, Ipswich- with blended home workingAccountable to - Deputy Director of Operations and Business Development Contract term - PermanentApplication deadline - Applications for this role will be reviewed and considered on anongoing basis until the role is filled. Interviews will be arrangedaccording to availability. We therefore encourage you to submit your application at theearliest opportunity to avoid disappointment, as we reserve theright to close this job listing once a successful candidate isappointed. Should you not hear from us within 7 working days from receipt ofyour application, you have not been selected for an interview. Completed applications should be sent tosusan.butler@communityactionsuffolk.org.uk or via post toSusan Butler, Community Action Suffolk, 160 Hadleigh Road,Ipswich, IP2 0HH. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk To provide line management of officers in CAS Volunteering TeamTo help establish and keep CAS at the forefront of Volunteering in the UK and bringinnovation right into the heart of SuffolkTo be an ambassador for CAS supporting and promoting CAS’s diverse range of productsand servicesTo be a positive and flexible member of a high performing, innovative and enterprising CASteamREPORTS TO: Deputy Director ofOperations & Business Development JOB PURPOSEJOB TITLE: Volunteering DevelopmentManager HOURS: 22.5 hours per week MAIN DUTIES AND RESPONSIBILITIESSALARY: £34,170 FTE£20,502 Actual TERM: PermanentTo provide line management of officers in CAS Volunteering Team Effectively line manage staff across the projects and core areas of workProvide strong, dynamic and effective leadership for the Volunteering TeamContinually review and develop, existing and new, free and paid for resources andservices, that are provided by CASDeliver targets for income growth as directed by Deputy Director of Operations (DDoO)Work with the DDoO to identify new opportunities that would enhance this area of CAS‘sworkScan and take advantage of funding and fundraising opportunities and write applicationsto develop opportunities that enhance Volunteering and support the implementation ofSuffolk Volunteer StrategyEnsure the team provides a range of content for both internal and external marketingresources such as newsletters, e-bulletins, posters, flyers and postcards etc.Manage the Volunteer Suffolk social media accounts and wider comms from the team –ensure the team contribute marketing and comms content regularlyTo ensure the effective reporting of the impact of Volunteering through capturing andrecording outputs, outcomes, stories and case studiesEnsure regular monitoring and reporting to appropriate bodies for active programmes andcollate examples of good practiceEnsure all finance processes and budget responsibility are managed timely and efficientlyTo develop effective local relationships with statutory and VCFSE sectors to position JOB DESCRIPTIONLOCATION: Community Action Suffolk,Brightspace, Ipswich - With blended homeworkingCAS as an organisation ready and able to support volunteering throughout Suffolk To help establish and keep CAS at the forefront of Volunteering in the UK andbring innovation right into the heart of SuffolkTo continually scan and research innovative and successful approaches to providingvolunteering best practice and infrastructure support in Suffolk determined byintelligence and evidence of needTo develop effective local relationships with statutory, private and VCFSE sectors toposition CAS as an organisation ready and able to support Suffolk’s Voluntary sectorUndertake activities and facilitate events to ensure that CAS is the place to go for allthings volunteering.To be an ambassador for CAS supporting and promoting CAS’s diverse range ofproducts and servicesDevelop and maintain an expert working knowledge about the diverse range of CAS’sproducts and services and seek to raise awareness and promote these locally andwherever possibleBe a first point of contact to share knowledge about who to turn to for support in CASTo work with the wider CAS team to raise awareness of Volunteering activity so theycan promote CAS’s diverse range of projects to their stakeholder groupsActively promote the benefits of CAS networkTo be a positive and flexible member of a high performing, innovative andenterprising CAS teamTo maintain with the team a library of resources and signposting material includingonline and digital resources ensuring they are kept current and up to dateTo work collaboratively with colleagues to find solutions to issues as they ariseEffectively communicate and promote the benefits of Volunteering Experience,Knowledge &SkillsEssentialDesirableA good understanding ofvolunteering and communitydevelopment activities (AP,I)At least two years experienceof working in peoplemanagement (AP,I)Ability to think strategically,problem solve and identifyopportunities using data andanalysis (AP,I,P)Experience leading andsupporting individualsthrough complex &successful changes to theirwork practices (AP,I,P)Proven track record indeveloping, engaging andmaintaining goodcollaborative workingrelationships, both internallyand externally, with a diverserange of people andcommunities (AP,I,P)Excellent presentation skillsand the ability to share anddisseminate knowledge andlearning in a range ofdifferent settings includingchairing and facilitatingmeetings (AP,I,P)Ability to motivate andmanage staff effectively(AP,I,P)Experience of setting andworking to targets within anoutcome framework (AP,I)Extensive experience inorganizing and managingpriorities and time (AP,I)Good knowledge of theissues affecting Suffolk andof rural issues (AP,I)Previous experience ofworking in a volunteeringrole (AP,I)A good understanding ofproject management (AP,I)A good understanding ofCommunity Developmentand Action (AP,I)Demonstrable ability to turnideas into action plans andfundraising to make themhappen (AP,I)Proven track record ingenerating income from arange of fundraising sourcesProven track record ofwriting successful fundingapplicationsComfortable in managingand setting budgetsAssessment methods: I – Interview / P- Presentation / AP- Application Form / T- TestPERSON SPECIFICATION Experience,Knowledge &SkillsEssentialEssentialDesirableAttributesHigh level of IT competencyincluding use of onlineplatforms such as zoom,Teams as well as Microsoft365 and databases (AP,I)Personal commitment to CAS and its values (AP,I,P)Excellent team player with a positive attitude to change (AP,I,P)High levels of flexibility and a can-do attitude with theability to “muck in” where required (AP,I)A collaborative and solution based approach to solving problems(AP,I,P)Ability to self manage, organise, balance and deliver against arange of competing priorities (AP,I)Commitment and an ability to contribute to an emotionally healthyand fun working environment (AP,I, P)Frequent travel around the county and so an ability to travel withinSuffolk or further afield as necessary (AP,I,P)Assessment methods: I – Interview / P- Presentation / AP- Application Form / T- TestPERSON SPECIFICATION How to Apply To apply you will need to complete our application form. You can find a link to the application form below: https://www.communityactionsuffolk.org.uk/about-cas/vacancies/As part of your application you will be asked to:• Tell us why the position appeals to you, and how your skills and experiencedemonstrate your suitability for the role.• Provide full details of your education and employment history including dates• Include how you have demonstrated the CAS values of: Person Centred,Collaborative, Trusted, Responsive and Enabling within your supportingstatement• Provide details of two referees. One of your referees should be your current ormost recent employer. All posts are subject to satisfactory references as detailedin the selection process section below. If you would like to have an information discussion about the role, please contactSusan Butler on 01473 345400 or emailSusan.butler@communityactionsuffolk.org.ukYour completed application form should be sent toSusan.butler@communityactionsuffolk.org.uk or posted to CommunityAction Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please markyour application for the attention of Susan Butler.When submitting an application please state where you saw the post advertised.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk to completing our Application FormCAS aims to ensure that comparison between applicants for posts is thorough, fairand in line with our Equal Opportunities Policy. It is therefore essential that youcomplete the application form fully as it will be used to assess whether or not youare shortlisted for an interview.Please ensure you fully read the Job Description and Person Specification for therole before completing the application form. The application form is in two sections and section A and the Equal OpportunitiesForm will be separated from the application before being given to the recruitmentpanel for shortlisting. Your application will be assessed against the responses you provide in section B.Please ensure you relate your answers on your application to the requirements setout in the person specification and where possible provide examples. Pleaseaddress each point in sufficient detail as incomplete sections may impact on thelikelihood of your application being shortlisted.Please do not send us a CV as part of your application or to apply for the role. Wewill only consider candidates who have completed the application form. If there isinsufficient space on the application form, you may attach supplementary sheetsbut please include your name and the position you are applying for. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Referees Selection ProcessShortlisted candidates will be contacted and offered an interview date and time.Candidates will be notified of the method of interview. If the interview is face to faceyou will be notified of the location the interviews will be held and provided withdirections. All interviews will be confirmed via email once agreed. As part of the interviews candidates will be required to take part in a discussion orpresentation about our CAS values. The format for this discussion will be confirmedwhen the interview date and time is accepted.We are committed to providing reasonable adjustments throughout our recruitmentprocess and we will always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print, or youwould like to discuss any specific requirements, please get in touch with us atlouise.bradshaw@communityactionsuffolk.org.uk or call 01473 345400 and ask tospeak to a member of the HR Team. Alwaysask your referees permission before giving their contact details for yourapplication. One of your referees should be your current or most recent employer/linemanager, academic tutor or a volunteer manager if applicable. Please do not givedetails of family and friends. Referees will only be contacted after an offer has been made and accepted. We willconfirm with you before we approach your referees.Accessibility and Adjustmentswww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Equality, Diversity and Inclusion CASis an equal opportunitiesemployerwhichwelcomesapplications from allsections of the community. Everyone can expect to be treated with consideration and respect and CAS iscommitted to providing an inclusive environment for all. Good working relationshipsenable the full potential, creativity and productivity of each individual, in anatmosphere where everyone can learn and work without prejudice, discrimination orharassment. The application pack contains an Equal Opportunities Form which we encourage youto complete and return with your application. Please be assured that this form is notpart of the application process and it is removed prior to the shortlisting process.The data we obtain from these forms is analysed to support our commitment to equalopportunities and the information will be used to help guide our recruitment strategies.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Benefits of working for CAS Ourpeople are passionate about what wedo and thedifference it makes to thecommunities we work in and the people that live in Suffolk. Working in theVoluntary, Community and Social Enterprise sector has never been moreinteresting, offering talented people the opportunity to innovate, use their skillsand expertise to make a difference. We recognise that our people are central to what we do and the services weprovide. We are committed to creating positive and fulfilling roles and providingenvironments where people flourish, develop and have the opportunity to make areal difference in delivering good quality services. The benefits we offer to colleagues to support them in delivering their crucial roleincludes the following:Blended working where role allowsFlexible working options to support work/life balance33 days increasing to a maximum 36 (FTE) annualholiday which includes an allowance for bank holidaysUp to 4% matched pension contribution 2 days pro rata volunteering days to support volunteering in SuffolkStaff Discounts Scheme for a range of retailers including; shopping,holidays, insurance, eating out and health and leisure activitiesCompany Sick Pay SchemeContinued Professional Development for job related developmentFamily Friendly policies and practices Tailored induction www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Why work for Community Action Suffolk?Here's what our staff have to say... "When I started working at Community Action Suffolk, I was taking a leap from part time work around my young family toworking full time. They assured me that flexible working was in place and now, nearly two years on, I wish I had joined sooner!CAS ensures there doesn’t have to be a choice between being a parent, or working, by allowing for there to be a healthywork-life balance. The team is amazing, everyone supports each other, it really is a joy to come to work and see colleagues.Everyone is valued and, as an organisation, the staff really are kept at the heart of the work they do. Training opportunities,personal CPD and staff progression are encouraged, which allows for personal and professional growth at your own pace.The projects that CAS run are really varied, but everyone supports each other and genuinely takes interest in what is going onwithin the community. I feel fortunate to be part of a fantastic organisation who I am proud to represent and work for." recently moved from working in the intense investments industry to Community Action Suffolk. I have really appreciated thechange in working environment, and the care CAS gives their employees. From my first day, I felt welcomed and part of theteam. The inductions provided to me, gave me an opportunity to gain a greater understanding of how CAS operates, andeverything that it has to offer. Being a Support Services Assistant and part of the Reception team, I enjoy meeting such avariety of people and everyday has something new to offer. I would describe CAS as a very open, welcoming and friendlyplace to work. "Having worked in the corporate world for over 30years. Working for CAS has been like a breath offresh air. I received a very warm and professionalinduction. The staff are extremely helpful, friendly andnothing is too much trouble. A thoroughly enjoyableplace to work."“Well, what can I say! I’ve been here since 1998 and I can honestly say I fell into my first job here purely by chance. I didn’tknow anything about the charity or what it did at that point, and I applied on a whim! I liked the sound of it. I started as a part timesecretary and librarian (for the smallest library ever!). Since then, I have undertaken various roles at CAS and within one of itspredecessor organisations, varying from working with Village Halls, being the Rural Transport Partnership Officer, QualityStandards Officer, Reception and Buildings Supervisor and Community Oil Buying Co-ordinator! Pretty varied roles I’m sure you’llagree. Currently my work is around undertaking Research and supporting our Network Membership scheme. The one consistentthing throughout my time with CAS is the lovely people you get to meet and work with. That is the overriding comment madewhen people join or leave the organisation, that everyone here is lovely and that we all work as a team. Though many of us workin different areas, on different projects and at different times of the day and week and from different locations, there is alwayssomeone around who you can bounce ideas around with, ask for help from or simply have a chat with.”“Every day is different at CAS because the services we offer are so varied, and you never quite know what ideas or challenges ourcustomers will want support with. This provides lots of opportunities to connect and collaborate with colleagues across theorganisation, who may be working with the same people, or have relevant knowledge or skills to support you with your work.Working in this way is a great way to get to know colleagues across different teams and to share ideas and experiences, and staff arevery supportive of each other.As an organisation, CAS enables staff to have an effective work life balance, through blended working policies, and flexibility withworking hours when needed. Due to this, I have been able to move from part time working into a full time role that fits around mycommitments as a parent.In the 6 years I have worked for CAS I have been able to progress through variety of roles. Having started at CAS as the receptionist,this gave me a great understanding of the wide range of services and support that CAS provides. I have been given the opportunity toundertake training, learn new skills and work on a variety of projects over the years and now co-ordinate 2 projects within theorganisation.” "CAS show they care for their employees. As I had dedicated 10years to customer service at XXXX, I was nervous about moving onto a new career, but CAS has definitely proved most beneficial forme and my family. My health and wellbeing have improvedmassively and the work environment, including all the staff, havebeen most welcoming – it’s a joy to be at work." www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Get intouchTo find out more about CommunityAction Suffolk please visit ourwebsitewww.communityactionsuffolk.org.ukCall us on 01473 345400or emailinfo@communityactionsuffolk.org.ukwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk
COMMUNITY ACTION SUFFOLK
33,500 - 34,170 per year
Brightspace, Ipswich
Full-time
Community Action SuffolkRecruitment PackCommunity Food PartnershipManager Dear ApplicantThank you for your interest in working for CAS and the role weare currently advertising.CAS is a diverse and responsive organisation and I am incrediblyproud to lead such a trusted and passionate team. Our enabling workhas such a positive impact on VCFSE organisations and thecommunities they serve.This application pack should provide you with all the information youneed about the role, as well an idea as to what CAS is all about,what we do and where we see our future.We achieve this through our high performing and motivated staffteam as well as our person centred approach to our work keepingpeople and communities at the heart of what we do. As well asmaking a difference in our communities you will find that the CASteam provide a friendly and collaborative environment to work in andno two days are the same.I hope that you will find this opportunity both interesting and excitingand will consider submitting an application to join us. Hannah Reid, Chief Executive www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolkWelcome from Hannah Reid, ChiefExecutive of Community Action Suffolk About CASWe exist to ensure the sector is supported, safe and sustainable. We provide(or signpost) whatever is needed behind the scenes to enable this, so thesector can concentrate on doing what it does best – making Suffolk anincredible place in which to live and work. CAS supports organisations in thesector to enable them to operate more effectively. We provide a voice fororganisations and groups who may not otherwise be heard and representtheir interests to the private and public sectors. We do this throughconferences, workshops, events, specialist networks, and by consultation withthe sector. We work closely with a wide variety of partners from other sectorsincluding Suffolk County Council, Borough and District Councils, Town andParish Councils, Health and Police, along with partners from the privatesector such as New Anglia Local Economic Partnership and local businesses.All these parties have a vital role in improving the lives of people in Suffolkand by working together we ensure Suffolk is the best place it can be for allthose living and working here.Our VisionCommunity ActionSuffolk’s vision is thatSuffolk is a countywhere every communityaspires, thrives andgrows.Our MissionCommunity Action Suffolk’smission is to strengthen andchampion community action inSuffolk by supporting thevoluntary, community and socialenterprise (VCFSE) sector in itswork. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Our mission is underpinned by our 4 Strategic Priorities...1.Focus on sustainableincome growth toensure CAS remains anessential business inSuffolk, driven bycontinuousimprovement2.Deliver high qualityneeds-led serviceswhich enable Suffolk’sVCFSE sector todeliver projects,activities & services inour communities in asafe, robust &sustainable way3. Promote the 4functions of localinfrastructure toincrease awareness &understanding of ourrole with keystakeholders4. Champion, promote& advocate for, theVCFSE sector inSuffolk in order tocreate & maintaininfluential, equitable &beneficial relationshipsacross sectorswww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Our values representwho we are, how we work, ouraspirations, purpose, & ourgoals. Chosen by our staff team, wereflect them in everything we doboth internally and externally. PersonCentredEnablingCollaborativeTrustedResponsiveCAS VALUESwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk The role at a glanceHours - 37.5 hours per week Salary - £34,170 per annumStart date - As soon as possible Location - Community Action Suffolk, Brightspace, Ipswich- regular travelling around the county is requiredAccountable to - Deputy Director of Operations and Business Development Contract term - Fixed Termto 30 November 2026thApplication deadline - Applications for this role will be reviewed and considered on anongoing basis until the role is filled. Interviews will be arrangedaccording to availability. We therefore encourage you to submit your application at theearliest opportunity to avoid disappointment, as we reserve theright to close this job listing once a successful candidate isappointed. Should you not hear from us within 7 working days from receipt ofyour application, you have not been selected for an interview. Completed applications should be sent tosusan.butler@communityactionsuffolk.org.uk or via post toSusan Butler, Community Action Suffolk, 160 Hadleigh Road,Ipswich, IP2 0HH. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk MAIN DUTIES AND RESPONSIBILITIESProvide line management, support and development to the Community Food TeamEffectively line manage our Team of Community Food Partnership OfficersProvide strategic leadership to realise the outcomes of the project and meet funder requirements, includingagreed targets and KPIsWork with partners and colleagues to identify new opportunities that would enhance this area of CAS’swork and help work towards the legacy pillar of the project – leaving a sustainable footprint after the fundedperiod.To ensure effective reporting of the impact of activities delivered by the Team through capturing andrecording outputs, outcomes, stories and case studiesEnsure regular monitoring and reporting to appropriate bodies, including regular contact with Suffolk CountyCouncil, presenting at the Tackling Poverty Subgroup and Collaborative Communities Board as appropriateEnsure all finance processes and budget responsibility are managed timely and efficiently To provide strategic oversight and build effective partnerships with stakeholders, key partners andacross sectors to drive the development and delivery of the projectWork closely with Suffolk County Council Poverty team and District and Borough Council CommunitiesTeams to ensure joined up delivery against the Poverty Strategy and other relevant policies and strategiesContinually review and develop solutions to challenges faced by Food Projects and the wider Suffolksystem – supporting the Team to improve processes and build strong relationships within the voluntary,statutory and private sectorsScan and research innovative and successful approaches to providing infrastructure support to FoodProjects within Suffolk determined by intelligence and evidence of need Provide line management, support and development to the Community Food TeamTo provide strategic oversight and build effective partnerships with stakeholders, key partners and acrosssectors to drive the development and delivery of the projectTo be an ambassador for CAS supporting and promoting CAS’s diverse range of products and servicesTo be a positive and flexible member of a high performing, innovative and enterprising CAS team.JOB DESCRIPTIONJOB PURPOSEREPORTS TO: Deputy Director ofOperations & Business DevelopmentJOB TITLE: Community Food PartnershipManagerHOURS: 37.5 hours per weekSALARY: £33,500 per annumTERM: Fixed term until 30 November2026LOCATION: Office base Brightspace,Ipswich with blended home working To maintain oversight of the Suffolk Food Partnership and contribute to the development of the SuffolkSustainable Food Strategy – supporting the development of strategic partners and effective local workingrelationships with statutory, private and VCFSE sectors to position CAS as an organisation ready and ableto support Suffolk’s Food ProjectsLead on communications and advocacy for the project – raising the profile of the project and increasingawareness of the wider Suffolk Food System and support services i.e., devising campaigns with the team topromote key initiatives, such as, volunteering within Food ProjectsDevelop and maintain processes to enable access to resources to ensure positive action withincommunities, including the development of pilot projects to test new approaches and ways of working i.e.,improving the sustainability of food supply or strengthening links to local growers and producersTo maintain oversight of the development of a bespoke Training Programme to support safe, robust andsustainably run Food Projects To be an ambassador for CAS supporting and promoting CAS’s diverse range of products and servicesDevelop and maintain an expert working knowledge about the diverse range of CAS’s products and servicesand seek to raise awareness and promote these locally and wherever possibleBe a first point of contact to share knowledge about who to turn to for support in CASTo work with the wider CAS team to raise awareness of CAS’s Community Food Partnership Project so theycan promote CAS’s diverse range of projects to their stakeholder groupsActively promote the benefits of CAS networkTo be a positive and flexible member of a high performing, innovative and enterprising CAS teamTo maintain with the team a library of resources and signposting material including online and digitalresources ensuring they are kept current and up to dateTo work collaboratively with colleagues to find solutions to issues as they ariseEffectively communicate and promote the benefits of the Community Food Partnership project AttributesKnowledge,Experience andSkillEssentialDesirableAt least two year’s experience of workingin people management (AP, I)A good understanding of projectmanagement (AP, I)Ability to think strategically, problem solveand identify opportunities using data andanalysis (AP, I)Experience of working in collaborationand developing effective trustingpartnerships (AP, I)Excellent presentation skills and the abilityto share and disseminate knowledge andlearning in a range of different settings(AP, I)Experience in organising and managingpriorities and time (AP)The ability to communicate at all levelsand to a diversity of audiences withexcellent listening skills (AP, I)High level of IT competency including useof online platforms such as zoom, Teamsas well as Microsoft 365 and databases(AP)Experience of managing budgets (AP, I)Experience of setting and working totargets within an outcome framework (AP,I)An understanding of Food Poverty, itscauses and its impact on individuals andcommunities (AP, I) Demonstrableexperience of supporting and developingthe VCFSE sector and working to helpachieve broader (AP, I) Goodunderstanding and experience of how torun and lead successful communicationcampaigns (AP, I)A commitment to CAS, our values and an understanding of our services (AP, I)A commitment to tackling inequalities, promoting diversity and inclusion across all services(AP)Excellent team player with a positive attitude, flexible and a can-do attitude to “muck in”where required (AP)A collaborative and solution-based approach to solving problems.(AP, I)Ability to self-manage, organise, balance, and deliver against a range of competing priorities(AP, I)An ability to contribute to an emotionally healthy and fun working environment (AP)Frequent travel around the county and so an ability to travel within Suffolk or further afield asnecessary (AP, I)PERSON SPECIFICATION Assessmentmethods: I –Interview / P-Presentation / AP-Application Form / T- Test How to Apply To apply you will need to complete our application form. You can find a link to the application form below: https://www.communityactionsuffolk.org.uk/about-cas/vacancies/As part of your application you will be asked to:• Tell us why the position appeals to you, and how your skills and experiencedemonstrate your suitability for the role.• Provide full details of your education and employment history including dates• Include how you have demonstrated the CAS values of: Person Centred,Collaborative, Trusted, Responsive and Enabling within your supportingstatement• Provide details of two referees. One of your referees should be your current ormost recent employer. All posts are subject to satisfactory references as detailedin the selection process section below. If you would like to have an information discussion about the role, please contactSusan Butler on 01473 345400 or emailSusan.butler@communityactionsuffolk.org.ukYour completed application form should be sent toSusan.butler@communityactionsuffolk.org.uk or posted to CommunityAction Suffolk, Brightspace, 160 Hadleigh Road, Ipswich, IP2 0HH. Please markyour application for the attention of Susan Butler.When submitting an application please state where you saw the post advertised.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk to completing our Application FormCAS aims to ensure that comparison between applicants for posts is thorough, fairand in line with our Equal Opportunities Policy. It is therefore essential that youcomplete the application form fully as it will be used to assess whether or not youare shortlisted for an interview.Please ensure you fully read the Job Description and Person Specification for therole before completing the application form. The application form is in two sections and section A and the Equal OpportunitiesForm will be separated from the application before being given to the recruitmentpanel for shortlisting. Your application will be assessed against the responses you provide in section B.Please ensure you relate your answers on your application to the requirements setout in the person specification and where possible provide examples. Pleaseaddress each point in sufficient detail as incomplete sections may impact on thelikelihood of your application being shortlisted.Please do not send us a CV as part of your application or to apply for the role. Wewill only consider candidates who have completed the application form. If there isinsufficient space on the application form, you may attach supplementary sheetsbut please include your name and the position you are applying for. www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Referees Selection ProcessShortlisted candidates will be contacted and offered an interview date and time.Candidates will be notified of the method of interview. If the interview is face to faceyou will be notified of the location the interviews will be held and provided withdirections. All interviews will be confirmed via email once agreed. As part of the interviews candidates will be required to take part in a discussion orpresentation about our CAS values. The format for this discussion will be confirmedwhen the interview date and time is accepted.We are committed to providing reasonable adjustments throughout our recruitmentprocess and we will always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print, or youwould like to discuss any specific requirements, please get in touch with us atlouise.bradshaw@communityactionsuffolk.org.uk or call 01473 345400 and ask tospeak to a member of the HR Team. Alwaysask your referees permission before giving their contact details for yourapplication. One of your referees should be your current or most recent employer/linemanager, academic tutor or a volunteer manager if applicable. Please do not givedetails of family and friends. Referees will only be contacted after an offer has been made and accepted. We willconfirm with you before we approach your referees.Accessibility and Adjustmentswww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Equality, Diversity and Inclusion CASis an equal opportunitiesemployerwhichwelcomesapplications from allsections of the community. Everyone can expect to be treated with consideration and respect and CAS iscommitted to providing an inclusive environment for all. Good working relationshipsenable the full potential, creativity and productivity of each individual, in anatmosphere where everyone can learn and work without prejudice, discrimination orharassment. The application pack contains an Equal Opportunities Form which we encourage youto complete and return with your application. Please be assured that this form is notpart of the application process and it is removed prior to the shortlisting process.The data we obtain from these forms is analysed to support our commitment to equalopportunities and the information will be used to help guide our recruitment strategies.www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Benefits of working for CAS Ourpeople are passionate about what wedo and thedifference it makes to thecommunities we work in and the people that live in Suffolk. Working in theVoluntary, Community and Social Enterprise sector has never been moreinteresting, offering talented people the opportunity to innovate, use their skillsand expertise to make a difference. We recognise that our people are central to what we do and the services weprovide. We are committed to creating positive and fulfilling roles and providingenvironments where people flourish, develop and have the opportunity to make areal difference in delivering good quality services. The benefits we offer to colleagues to support them in delivering their crucial roleincludes the following:Blended working where role allowsFlexible working options to support work/life balance33 days increasing to a maximum 36 (FTE) annualholiday which includes an allowance for bank holidaysUp to 4% matched pension contribution 2 days pro rata volunteering days to support volunteering in SuffolkStaff Discounts Scheme for a range of retailers including; shopping,holidays, insurance, eating out and health and leisure activitiesCompany Sick Pay SchemeContinued Professional Development for job related developmentFamily Friendly policies and practices Tailored induction www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Why work for Community Action Suffolk?Here's what our staff have to say... "When I started working at Community Action Suffolk, I was taking a leap from part time work around my young family toworking full time. They assured me that flexible working was in place and now, nearly two years on, I wish I had joined sooner!CAS ensures there doesn’t have to be a choice between being a parent, or working, by allowing for there to be a healthywork-life balance. The team is amazing, everyone supports each other, it really is a joy to come to work and see colleagues.Everyone is valued and, as an organisation, the staff really are kept at the heart of the work they do. Training opportunities,personal CPD and staff progression are encouraged, which allows for personal and professional growth at your own pace.The projects that CAS run are really varied, but everyone supports each other and genuinely takes interest in what is going onwithin the community. I feel fortunate to be part of a fantastic organisation who I am proud to represent and work for." recently moved from working in the intense investments industry to Community Action Suffolk. I have really appreciated thechange in working environment, and the care CAS gives their employees. From my first day, I felt welcomed and part of theteam. The inductions provided to me, gave me an opportunity to gain a greater understanding of how CAS operates, andeverything that it has to offer. Being a Support Services Assistant and part of the Reception team, I enjoy meeting such avariety of people and everyday has something new to offer. I would describe CAS as a very open, welcoming and friendlyplace to work. "Having worked in the corporate world for over 30years. Working for CAS has been like a breath offresh air. I received a very warm and professionalinduction. The staff are extremely helpful, friendly andnothing is too much trouble. A thoroughly enjoyableplace to work."“Well, what can I say! I’ve been here since 1998 and I can honestly say I fell into my first job here purely by chance. I didn’tknow anything about the charity or what it did at that point, and I applied on a whim! I liked the sound of it. I started as a part timesecretary and librarian (for the smallest library ever!). Since then, I have undertaken various roles at CAS and within one of itspredecessor organisations, varying from working with Village Halls, being the Rural Transport Partnership Officer, QualityStandards Officer, Reception and Buildings Supervisor and Community Oil Buying Co-ordinator! Pretty varied roles I’m sure you’llagree. Currently my work is around undertaking Research and supporting our Network Membership scheme. The one consistentthing throughout my time with CAS is the lovely people you get to meet and work with. That is the overriding comment madewhen people join or leave the organisation, that everyone here is lovely and that we all work as a team. Though many of us workin different areas, on different projects and at different times of the day and week and from different locations, there is alwayssomeone around who you can bounce ideas around with, ask for help from or simply have a chat with.”“Every day is different at CAS because the services we offer are so varied, and you never quite know what ideas or challenges ourcustomers will want support with. This provides lots of opportunities to connect and collaborate with colleagues across theorganisation, who may be working with the same people, or have relevant knowledge or skills to support you with your work.Working in this way is a great way to get to know colleagues across different teams and to share ideas and experiences, and staff arevery supportive of each other.As an organisation, CAS enables staff to have an effective work life balance, through blended working policies, and flexibility withworking hours when needed. Due to this, I have been able to move from part time working into a full time role that fits around mycommitments as a parent.In the 6 years I have worked for CAS I have been able to progress through variety of roles. Having started at CAS as the receptionist,this gave me a great understanding of the wide range of services and support that CAS provides. I have been given the opportunity toundertake training, learn new skills and work on a variety of projects over the years and now co-ordinate 2 projects within theorganisation.” "CAS show they care for their employees. As I had dedicated 10years to customer service at XXXX, I was nervous about moving onto a new career, but CAS has definitely proved most beneficial forme and my family. My health and wellbeing have improvedmassively and the work environment, including all the staff, havebeen most welcoming – it’s a joy to be at work." www.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk Get intouchTo find out more about CommunityAction Suffolk please visit ourwebsitewww.communityactionsuffolk.org.ukCall us on 01473 345400or emailinfo@communityactionsuffolk.org.ukwww.communityactionsuffolk.org.uk@commactionsuffcommunity-action-suffolk@communityactionsuffolk
COMMUNITY ACTION SUFFOLK
20,502 - 34,170 per year
Office based Brightspace, Ipswich
Full-time
Volunteering Development Manager Salary: £34,170 FTE £20,502 Actual Hours: 22.5 hrs per week Term: Permanent Location: Office based Brightspace, Ipswich, with blended home working Start Date: As soon as possible About us Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient. Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day. About the role As the Volunteering Development Manager you will provide strategic direction and management, and work closely with partners to enable engagement with volunteering and champion the benefits of volunteering and ensure an inclusive approach. You will have a good level of knowledge of infrastructure support and be an experienced manager of people. You should have an awareness and understanding of the challenges facing the voluntary sector and be skilled in developing partnerships, be able to demonstrate sound financial acumen, and the ability to navigate multiple priorities. This role will suit individuals who have a passion for the VCFSE Sector and who can champion building capacity, efficiency, and sustainability. You will be an excellent communicator at all levels and able to write and speak persuasively to a diverse range of groups. You will need to be driven, pro-active, flexible and resourceful as each role can have a busy and varied workload. You should also be confident working independently as well as having the ability to be a good team player. The successful candidate will be a proactive individual with a can-do attitude and appetite for learning. We are looking for someone who can communicate with a wide range of people with varying degrees of experience. If you are interested in the role and would like to learn more, please contact alice.wade@communityactionsuffolk.org.uk Deputy Director of Operations and Business Development for an informal conversation. Page 1 of 2 We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. What we offer You will work within a reputable charity which offers its employees benefits which include: • Blended working where role allows • Flexible working options to support work/life balance • 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays • Up to 4% matched pension contribution • 2 days pro rata volunteering days to support volunteering in Suffolk • Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities • Company Sick Pay Scheme • Continued Professional Development for job related development • Family Friendly policies and practices • Tailored induction For more information, please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a copy of our application pack. Alternatively, please contact Susan Butler on susan.butler@communityactionsuffolk.org.uk Closing date; Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed. Should you not hear from us within 7 working days from receipt of your application you have not been selected for an interview. Completed applications should be sent to susan.butler@communityactionsuffolk.org.uk or via post to Susan Butler, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH . Page 2 of 2
COMMUNITY ACTION SUFFOLK
34,170 per year
Brightspace, Ipswich
Full-time
Community Food Partnership Manager Hours: 37.5 hours per week Location: Brightspace, Ipswich – Regular travelling around the county is required Term: Fixed Term to 30th November 2026 Salary: £34,170 per annum Start date: As soon as possible About us Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient. Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day. About the role We are looking for an experienced Manager to join the Community Food Team. The CAS Community Food Partnership is intended to support Food Projects (i.e., Foodbanks, Food Pantries, Top Up Shops, & Community Fridges to name a few) with capacity building and diversifying their operations – enabling them to support their communities and users, with overcoming challenges related to food and income insecurity. The project delivers activities across the county, with each Officer acting as a dedicated point of contact for each district. Activities range from supporting awareness raising of local services (i.e., Healthy Start, Affordable Food information, Cooking Projects) through social media channels to supporting Food Projects to become more resilient, including looking at their food supply chain and supporting the development of innovative solutions. As the Community Food Partnership Manager you will provide strategic direction, and management to a team of four, and work with partners to ensure the outcomes of the project are met. You will have a good level of knowledge of infrastructure/capacity building support and be an experienced Manager of people. You should have an awareness and understanding of the challenges facing the voluntary sector and be skilled at developing partnerships, be able to demonstrate sound financial acumen, and the ability to navigate multiple priorities. If you are interested in the role and would like to learn more, please contact alice.wade@communityactionsuffolk.org.uk Deputy Director of Operations and Business Development for an informal conversation. Successful candidates will be proactive individuals with a can-do attitude and appetite for learning. We are looking for those who can communicate with a wide range of people with varying degrees of experience. We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. What we offer You will work within a reputable charity which offers its employees benefits which include: • Blended working where role allows • Flexible working options to support work/life balance • 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays • Up to 4% matched pension contribution • 2 days pro rata volunteering days to support volunteering in Suffolk • Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities • Company Sick Pay Scheme • Continued Professional Development for job related development • Family Friendly policies and practices • Tailored induction For more information, please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a copy of our application pack. Closing date; Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed. Should you not hear from us within 7 working days from receipt of your application you have not been selected for an interview. Completed applications should be sent to susan.butler@communityactionsuffolk.org.uk or via post to Susan Butler, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH by the above closing date.
COMMUNITY ACTION SUFFOLK
20,502 - 34,170 per year
Office base Brightspace, Ipswich with blended home working
Part-time
9th January 2026
Community Action Manager Salary: £34,170FTE, £20,502 Per annum Hours: 22.5hrs per week Term: Permanent Location: Office base Brightspace, Ipswich with blended home working Start Date: As soon as possible About us Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient. Our values of collaborative, enabling, person centered, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day. About the role Are you passionate about enabling the Voluntary Sector in Suffolk to thrive and support the local community? Do you enjoy engaging, motivating and influencing people? If so we have an exciting opportunity for a dynamic and energetic individual to join our management team at CAS. In this role we are seeking an experienced and enthusiastic manager to support, develop and manage a talented team which delivers high quality person centered services to VCFSE organisations. As the Community Action Manager your responsibilities will include; • Leading the development and alignment of the Community Action services team to achieve its KPIs. • Working with Deputy Director of Operations and Business Development to grow existing services and explore new opportunities and income growth for service development. • Writing funding applications and proposals to secure resources for new and existing services. • Manage and create budgets, ensuring cost-effective service delivery and financial control. • Drive business strategy to meet organisational targets and standards. • Provide effective and inclusive leadership which focuses on best practices and quality outcomes. • Build and maintain positive relationships with key stakeholders, commissioners, funders, and voluntary sector organisations. The successful candidate should have previous experience of managing staff, strong interpersonal and communication skills, attention to detail and a flexible and self- motivated approach. You should also have excellent organisational and prioritisation skills as there will often be the need to manage a busy and varied workload. Regular travel around the county is required for this role therefore candidates will need a driving license. If you are interested in the role and would like to learn more, please contact alice.wade@communityactionsuffolk.org.uk Deputy Director of Operations and Business Development for an informal conversation. We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values. For more information, please visit http://www.communityactionsuffolk.org.uk/vacancies/ for a copy of our application pack. Alternatively, please contact Susan Bulter on susan.butler@communityactionsuffolk.org.uk We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. What we offer You will work within a reputable charity which offers its employees benefits which include: • Blended working where role allows • Flexible working options to support work/life balance • 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays • Up to 4% matched pension contribution • 2 days pro rata volunteering days to support volunteering in Suffolk • Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities • Company Sick Pay Scheme • Continued Professional Development for job related development • Family Friendly policies and practices • Tailored induction Closing date for applications: 9.00am Friday 9th January 2026 Interviews will take place Thursday 15th January 2026 Completed applications should be sent to susan.butler@communityactionsuffolk.org.uk or via post to Susan Bulter, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH