NORTH EAST LINCOLNSHIRE WOMEN'S AID
12.92 per hour
North East Lincolnshire
Full-time
North East Lincolnshire Women's Aid Job Description – Retail Shop Manager Responsible to: Head of Operations; Chief Officer Responsible for: Retail Supervisors/Assistants, Volunteer Team and Retail premises Hours: 9.30am to 4.30pm Flexibility: Flexibility is crucial to this position - We are looking for full time and/or part time applicants to cover Monday to Saturday. While the days are flexible, hours are not and will be as stated above Salary: £12.92 per hour Main Purpose of the Role To manage the day-to-day operations of the Women’s Aid retail shop, leading a motivated volunteer team to achieve excellent customer service, strong sales performance, and a positive community presence. The role combines practical shop management with people development, ensuring the shop reflects the values, professionalism and reputation of Women’s Aid. Key Responsibilities Volunteer Leadership • Recruit, select, induct and manage volunteers to ensure a confident, skilled and supported team. • Provide ongoing supervision, support and development opportunities for all volunteers. • Promote teamwork, inclusion and open communication within the volunteer group. • Maintain accurate volunteer records and ensure rotas, absences and cover are managed effectively. Shop Operations • Lead the daily running of the shop, ensuring presentation, layout, stock and customer experience meet high standards. • Oversee stock control, rotation, storage and safety within donation areas and storage spaces. • Maintain shop cleanliness, merchandising and window displays consistent with brand standards. • Ensure all information, systems and files (paper and digital) are accurate, complete and up to date. • Implement and monitor policies and procedures to ensure a safe, inclusive and positive environment for staff, volunteers and customers. • Support cross-shop collaboration, communication and growth across the wider retail team. Customer Experience & Community Engagement • Provide an excellent standard of customer care, promoting Women’s Aid in a professional and welcoming way. • Contribute to community awareness of Women’s Aid, encouraging supporters and donors. • Represent the organisation positively at all times and help to strengthen relationships with local businesses and supporters. Financial & Performance Accountability • Take responsibility for achieving agreed shop income targets through effective sales, Gift Aid promotion and cost control. • Monitor sales performance, reporting regularly to the Heads of Services and contributing to monthly reviews. • Ensure accurate cash handling, banking and reconciliation procedures are followed at all times. • Manage stock levels and pricing to maximise income while maintaining quality and value for. • Support the delivery of seasonal campaigns, local fundraising and organisational initiatives that drive retail income. • Contribute to the organisation of fundraising activity/events with other staff members. Health, Safety & Compliance • Ensure the shop and donation areas comply with all health, safety and safeguarding requirements. • Report and manage maintenance issues promptly. • Promote best practice in manual handling, fire safety and accident reporting. Teamwork & Organisational Contribution • Work collaboratively with other managers, supervisors and assistants across the retail team. • Contribute to organisation-wide meetings, training sessions and events when required. • Share best practice and ideas to strengthen Women’s Aid’s retail success. • Join team members in awareness raising events, stalls/stands etc. Success Measures / Key Performance Indicators Success in this role will be measured by: • Consistent achievement of agreed sales and Gift Aid targets. • A motivated, reliable and well-supported volunteer team. • Positive customer feedback and repeat community engagement. • High shop presentation and standards. • Accurate and timely completion of reports, banking and administrative tasks. • Evidence of contribution to wider organisational campaigns and initiatives. • Volunteer recruitment and retention. General • Promote a safe, caring and inclusive environment for all. • Work flexibly and collaboratively to meet service needs. • Undertake ongoing training and personal development relevant to the role. • Carry out any other duties appropriate to the post. Oct 25 Person Specification – Shop Manager ESSENTIAL DESIRABLE EXPERIENCE OF Managing/supervising a team within a retail environment Working with and supporting volunteers Delivering against financial or income targets Handling cash, banking, and till reconciliation Visual merchandising and maintaining high standards Stock control and rotation processes Promoting Gift Aid or similar incentive schemes SKILLS & ABILITIES Strong leadership and interpersonal skills – able to motivate, support and engage volunteers Excellent customer service and communication skills, written and verbal Ability to plan, organise and prioritise workload effectively Numeracy and basic IT skills (email, EPOS systems, Microsoft, Outlook) Ability to manage performance Ability to respond to challenges calmly and fairly Creative approach to displays, marketing and community engagement VALUES & BEHAVIOURS Commitment to the aims and values of Women’s Aid Respectful and inclusive approach to people from all backgrounds Reliable, proactive and self-motivated Calm, adaptable and solution-focused when under pressure Commitment to confidentiality and safeguarding Willingness to undertake training and continuous professional development Understanding of trauma-informed and person-centred practice QUALIFICATIONS / KNOWLEDGE Retail, customer service or management qualification Awareness of Health & Safety and risk management in a retail setting Understanding of equality, diversity and inclusion in practice ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Oct 25
NORTH EAST LINCS WOMEN’S AID - JOB DESCRIPTION
Children’s Support Worker
The nature of the work undertaken means that this invitation is for women only
and is exempt under Schedule 9 Part 1 Equalities Act 2010
RESPONSIBLE TO:
HOURS: 22 per week PAY: £12.33ph
Head of Operations; Chief Executive Officer
MAIN DUTIES AND RESPONSIBILITIES
1. Prepare and deliver a structured programme of activity for children and families living in refuge -
providing a stimulating and safe environment through play and other activities in which children can
interact and develop socially, emotionally, intellectually and physically.
2. To work as a team, ensuring a programme of activities is planned and implemented four weekly.
3. To ensure the play and activities not only engage, encourage and support children of all ages, but also
that they address and support the child’s concerns, worry’s and issues around their abuse.
4. To plan a timetable of work which ensures the Hideout is open & accessible 6 days a week and to share
this with refuge residents and staff.
5. To ensure that the physical environment of the children’s room is acceptable to the women and children
and that it is safe, clean and offers a high degree of comfort.
6. To provide, through play, activities that strengthen relationships between mothers and children.
7. To offer a listening service and support to children and mums.
8. To supervise individual children or groups of children as per the time table and demands/situations.
9. To provide childcare for refuge children should a mother be requested to engage with internal and
external support and/or meetings.
10. To provide childcare during admissions (where possible) – ensuring an enthusiastic, welcoming and
planned approach to a very daunting experience for children.
11. To maintain an awareness of actual or potential abuse; maintaining openness with the mother, using the
Child Protection Policy and discussing concerns with children’s workers, refuge workers and
management; making any referrals where necessary.
12. To maintain and oversee cleanliness of the children’s garden, garden equipment and communal areas –
ensuring regular safety and risk assessments of the toys and equipment.
13. To encourage and promote school attendance.
14. To develop and maintain an environment that supports children in their homework activities.
15. To ensure the provision of age appropriate educational activities.
16. To work as part of a team at all times with flexibility to meet the family’s needs (including where
possible, during times of crisis).
17. Promote family security, safety, healthy living, good hygiene, healthy eating, etc.
18. Develop and maintain a family information resource point for children, families and refuge staff.
19. To undertake any monitoring & evaluation of the activities as requested.
20. To act as a contact for organisations/individuals needing information/services for children and families.
21. To promote an atmosphere of equal opportunities in all areas of work.
22. To ensure strict confidentiality at all times.
23. To provide a high standard of quality care and education.
24. To ensure Children’s Services meet all the requirements of funders, legislation, etc.
25. To work within Ofsted and Early Years guidelines.
26. To be familiar with the organisations policies; ensuring they are implemented at all times.
27. To work at all times in accordance with the confidentiality policies of the Refuge, with due
consideration for Child Protection Issues - raising any concerns about children and their needs with your
line manager.
28. To comply with the Health and Safety policy at all times.
29. To record all support and relevant information accurately on our case management system and to
communicate this with refuge staff and manager.
30. To set up and develop children’s meetings, ensuring their voices are heard in the planning of the
timetable and services.
31. To report any maintenance/replacement or repair requirements for the children’s room, garden and
communal room.
32. To attend and contribute to staff meetings and to participate in staff training events as required.
33. To promote the importance of safety, security and risks to the children.
34. Encourage and oversee any fundraising activities undertaken on behalf of Children’s Services.
35. To participate in the legal requirement of training hours required.
36. To perform such other duties as are reasonable to the character of the post and the level of responsibility.
IMPORTANT
It is important that all applicants understand that days and times of sessions will vary and must be flexible
according to;
- the needs of the children
- ages of the children
- term-time and holiday time
- times of crisis
(Timetables and sessions will be discussed and planned ahead within your team time)
Oct 2025
HOURS / DAYS
PART TIME (22hrs)
Monday 10am - 6pm
Tuesday OFF
Wednesday 9am - 1pm
Thursday OFF
Friday 10am - 6pm
Saturday OR Sunday 9am - 12noon
These sessions are currently in place to fit in with refuge child age ranges
- However they may change slightly according to the needs of the service but will never be later than 6pm
PERSON SPECIFICATION
Children’s Support Worker
E = essential D = desirable
QUALIFICATIONS
Relevant qualifications with children and/or families
First Aid qualification
Child Protection training
Counselling
E
D
E
D
EXPERIENCE
Working with children up to 16 years
Working with children experiencing behavioural/emotional difficulties
Working with families
Counselling experience
KNOWLEDGE
The Impact of Domestic Abuse on children
Children's legislation, guidelines, regulations, policies and procedures
Local children’s agencies / networks
SKILLS
Ability to work as an individual and a team player
Ability to plan a varied and structured programme of activities
Ability to generate ideas to develop services for children and families
Good communication skills and good organiser
IT literate
Ability to write reports and collate stats/information
Ability to cope with pressure, conflict and/or distress
ATTITUDE
To be flexible about times of work
Warm and caring, friendly but firm
Non-judgemental
Positive about children’s and family achievement
E
E
E
D
E
D
E
E
E
D
E
E
E
E
E
E
E
E
This post will be subject to references and an enhanced DBS Check
NORTH EAST LINCOLNSHIRE WOMEN'S AID
12.33 per hour
North East Lincolnshire
Part-time
North East Lincolnshire Women's Aid Job Description – Retail Shop Supervisor Responsible to: Retail Manager; Head of Operations; Chief Officer Responsible for: Volunteer team and Retail premises Hours: 9.30am to 4.30pm Days: Part-time - 2-3 days per week Flexibility: Flexibility is crucial to this position - We are looking for part time applicants to cover Monday to Saturday. While the days are flexible, hours are not and will be as stated above. Salary: £12.33 per hour Main Purpose of the Role To support the day-to-day operations of the Women’s Aid retail shop, leading a motivated volunteer team to achieve excellent customer service, strong sales performance, and a positive community presence. To support the Retail Manager in her absence. The role combines practical shop management with people development, ensuring the shop reflects the values, professionalism and reputation of Women’s Aid. Key Responsibilities Volunteer Leadership Induct and supervise volunteers to ensure a confident, skilled and supported team. • • Provide ongoing support and development opportunities for all volunteers. • Promote teamwork, inclusion and open communication within the volunteer group. • Support in ensuring rotas, absences, cover and records are managed effectively. Shop Operations • Lead the daily running of the shop, ensuring presentation, layout, stock and customer experience meet high standards. • Oversee stock control, rotation, storage and safety within donation areas and storage spaces. • Maintain shop cleanliness, merchandising and window displays consistent with brand standards. • Make sure policies and procedures are implemented, to ensure a safe, inclusive and positive environment for staff, volunteers and customers. • Support cross-shop collaboration, communication and growth across the wider retail team. Customer Experience & Community Engagement • Provide an excellent standard of customer care, promoting Women’s Aid in a professional and welcoming way. • Contribute to community awareness of Women’s Aid, encouraging supporters and donors. • Represent the organisation positively at all times and help to strengthen relationships with local businesses and supporters. Financial & Performance Accountability • Take responsibility for achieving agreed shop income targets through effective sales, Gift Aid promotion and cost control. • Support the Retail Manager by inputting & contributing to sales performance and reports. • Ensure accurate cash handling, banking and reconciliation procedures are followed at all times. • Manage stock levels and pricing to maximise income while maintaining quality and value for. • Support the delivery of seasonal campaigns, local fundraising and organisational initiatives that drive retail income. • Contribute to the organisation of fundraising activity/events with other staff members. Health, Safety & Compliance • Ensure the shop and donation areas comply with all health, safety and safeguarding requirements. • Report and manage maintenance issues promptly. • Promote best practice in manual handling, fire safety and accident reporting. Teamwork & Organisational Contribution • Work collaboratively with managers, other supervisors and assistants across the retail team. • Contribute to organisation-wide meetings, training sessions and events when required. • Share best practice and ideas to strengthen Women’s Aid’s retail success. • Join team members in awareness raising events, stalls/stands etc. Success Measures / Key Performance Indicators Success in this role will be measured by: • Consistent achievement of agreed sales and Gift Aid targets. • A motivated, reliable and well-supported volunteer team. • Positive customer feedback and repeat community engagement. • High shop presentation and standards. • Accurate and timely completion of reports, banking and administrative tasks. • Evidence of contribution to wider organisational campaigns and initiatives. • Volunteer recruitment and retention. General • Promote a safe, caring and inclusive environment for all. • Work flexibly and collaboratively to meet service needs. • Undertake ongoing training and personal development relevant to the role. • Carry out any other duties appropriate to the post. Oct 25 Person Specification – Shop Supervisor ESSENTIAL DESIRABLE EXPERIENCE OF Supervising a team within a retail environment Working with and supporting volunteers or staff Delivering against financial or income targets Handling cash, banking, and till reconciliation Visual merchandising and maintaining high standards Stock control and rotation processes Promoting Gift Aid or similar incentive schemes SKILLS & ABILITIES Leadership and interpersonal skills – able to motivate, support and engage volunteers Excellent customer service and communication skills, written and verbal Ability to plan, organise and prioritise workload effectively Numeracy and basic IT skills (email, EPOS systems, Microsoft, Outlook) Ability to manage performance Ability to respond to challenges calmly and fairly Creative approach to displays, marketing and community engagement VALUES & BEHAVIOURS Commitment to the aims and values of Women’s Aid Respectful and inclusive approach to people from all backgrounds Reliable, proactive and self-motivated Calm, adaptable and solution-focused when under pressure Commitment to confidentiality and safeguarding Willingness to undertake training and continuous professional development Understanding of trauma-informed and person-centred practice QUALIFICATIONS / KNOWLEDGE Retail, customer service or management qualification Awareness of Health & Safety and risk management Understanding of equality, diversity and inclusion in practice ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Oct 25
NORTH EAST LINCS WOMEN’S AID - JOB DESCRIPTION
Children’s Support Worker
The nature of the work undertaken means that this invitation is for women only
and is exempt under Schedule 9 Part 1 Equalities Act 2010
RESPONSIBLE TO:
HOURS: 22 per week PAY: £12.33ph
Head of Operations; Chief Executive Officer
MAIN DUTIES AND RESPONSIBILITIES
1. Prepare and deliver a structured programme of activity for children and families living in refuge -
providing a stimulating and safe environment through play and other activities in which children can
interact and develop socially, emotionally, intellectually and physically.
2. To work as a team, ensuring a programme of activities is planned and implemented four weekly.
3. To ensure the play and activities not only engage, encourage and support children of all ages, but also
that they address and support the child’s concerns, worry’s and issues around their abuse.
4. To plan a timetable of work which ensures the Hideout is open & accessible 6 days a week and to share
this with refuge residents and staff.
5. To ensure that the physical environment of the children’s room is acceptable to the women and children
and that it is safe, clean and offers a high degree of comfort.
6. To provide, through play, activities that strengthen relationships between mothers and children.
7. To offer a listening service and support to children and mums.
8. To supervise individual children or groups of children as per the time table and demands/situations.
9. To provide childcare for refuge children should a mother be requested to engage with internal and
external support and/or meetings.
10. To provide childcare during admissions (where possible) – ensuring an enthusiastic, welcoming and
planned approach to a very daunting experience for children.
11. To maintain an awareness of actual or potential abuse; maintaining openness with the mother, using the
Child Protection Policy and discussing concerns with children’s workers, refuge workers and
management; making any referrals where necessary.
12. To maintain and oversee cleanliness of the children’s garden, garden equipment and communal areas –
ensuring regular safety and risk assessments of the toys and equipment.
13. To encourage and promote school attendance.
14. To develop and maintain an environment that supports children in their homework activities.
15. To ensure the provision of age appropriate educational activities.
16. To work as part of a team at all times with flexibility to meet the family’s needs (including where
possible, during times of crisis).
17. Promote family security, safety, healthy living, good hygiene, healthy eating, etc.
18. Develop and maintain a family information resource point for children, families and refuge staff.
19. To undertake any monitoring & evaluation of the activities as requested.
20. To act as a contact for organisations/individuals needing information/services for children and families.
21. To promote an atmosphere of equal opportunities in all areas of work.
22. To ensure strict confidentiality at all times.
23. To provide a high standard of quality care and education.
24. To ensure Children’s Services meet all the requirements of funders, legislation, etc.
25. To work within Ofsted and Early Years guidelines.
26. To be familiar with the organisations policies; ensuring they are implemented at all times.
27. To work at all times in accordance with the confidentiality policies of the Refuge, with due
consideration for Child Protection Issues - raising any concerns about children and their needs with your
line manager.
28. To comply with the Health and Safety policy at all times.
29. To record all support and relevant information accurately on our case management system and to
communicate this with refuge staff and manager.
30. To set up and develop children’s meetings, ensuring their voices are heard in the planning of the
timetable and services.
31. To report any maintenance/replacement or repair requirements for the children’s room, garden and
communal room.
32. To attend and contribute to staff meetings and to participate in staff training events as required.
33. To promote the importance of safety, security and risks to the children.
34. Encourage and oversee any fundraising activities undertaken on behalf of Children’s Services.
35. To participate in the legal requirement of training hours required.
36. To perform such other duties as are reasonable to the character of the post and the level of responsibility.
IMPORTANT
It is important that all applicants understand that days and times of sessions will vary and must be flexible
according to;
- the needs of the children
- ages of the children
- term-time and holiday time
- times of crisis
(Timetables and sessions will be discussed and planned ahead within your team time)
Oct 2025
HOURS / DAYS
PART TIME (22hrs)
Monday 10am - 6pm
Tuesday OFF
Wednesday 9am - 1pm
Thursday OFF
Friday 10am - 6pm
Saturday OR Sunday 9am - 12noon
These sessions are currently in place to fit in with refuge child age ranges
- However they may change slightly according to the needs of the service but will never be later than 6pm
PERSON SPECIFICATION
Children’s Support Worker
E = essential D = desirable
QUALIFICATIONS
Relevant qualifications with children and/or families
First Aid qualification
Child Protection training
Counselling
E
D
E
D
EXPERIENCE
Working with children up to 16 years
Working with children experiencing behavioural/emotional difficulties
Working with families
Counselling experience
KNOWLEDGE
The Impact of Domestic Abuse on children
Children's legislation, guidelines, regulations, policies and procedures
Local children’s agencies / networks
SKILLS
Ability to work as an individual and a team player
Ability to plan a varied and structured programme of activities
Ability to generate ideas to develop services for children and families
Good communication skills and good organiser
IT literate
Ability to write reports and collate stats/information
Ability to cope with pressure, conflict and/or distress
ATTITUDE
To be flexible about times of work
Warm and caring, friendly but firm
Non-judgemental
Positive about children’s and family achievement
E
E
E
D
E
D
E
E
E
D
E
E
E
E
E
E
E
E
This post will be subject to references and an enhanced DBS Check
NORTH EAST LINCOLNSHIRE WOMEN'S AID
12.21 - 30 per month
Grimsby & Cleethorpes
Full-time
NORTH EAST LINCS WOMEN’S AID JOB DESCRIPTION – RELIEF SUPPORT WORKER RESPONSIBLE TO: SALARY: DAYS / TIMES: ADDITIONAL PAY/ HOURS: WORK BASE: Team Leader; Support Manager; Head of Services £12.21 ph As & when needed; to cover Refuge & Outreach holidays, sickness etc Take part in an ‘On-Call’ service (after training - see below) Approx 2 on-call shifts per month ‘On-Call’ Weeknight (Mon-Fri) £15 per night ‘On-Call’ Saturday/Sunday and BH £30 per night ‘Call Out’ £20 per hour All support workers will be based at varying locations across Grimsby & Cleethorpes including Refuge. They will also work in varying locations for our drop-in services and may work in varying external agency locations. As this position will include a base in our ‘women only’ spaces (inc Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) To provide a high quality domestic abuse service – ensuring victims and survivors receive an excellent standard of support that helps save lives and change lives. 5. 6. 7. 8. 9. 10. 11. MAIN SUPPORT DUTIES 1. 2. 3. 4. To assist with providing cover on an as and when basis during periods of sickness, holidays, etc. To receive referrals, attempt contact and prioritise high risk cases. To provide a high-quality and pro-active front-line service to victims of domestic abuse. To address the safety of victims at risk of harm from intimate partners, ex-partners or family members to secure their safety and the safety of their children. Ensure provisions of support are available and accessible 24 hrs a day. Deliver a pathway of support focusing on safety to those at highest risk of domestic homicide. Participate in an ‘on-call’ rota for all domestic abuse services provided by Women’s Aid. The rota will be undertaken by staff across all support projects. (Approx. two nights per month) To explain all options and enable service users to make informed decisions. To respond and record immediately to telephone calls, emails and enquiries in person. To provide ongoing emotional support to those experiencing domestic abuse. To support clients with low to high risks and low to high support needs; ensuring all support is structured and appropriate to client’s individual needs and include safety, protection, risk management, future plans, etc. To ensure support is delivered in a trauma informed way. To be flexible with support hours according to the client’s needs where necessary. To carry out and record DASH Risk Assessments and be fully responsible for any actions. To assess and provide support ensuring all needs, risks and aspirations are recognised and recorded. To participate in MARAC research, updates, actions and feedback. 12. 13. 14. 15. 16. 17. When necessary, to support the client through the legal, criminal and civil justice systems; 18. 19. 20. 21. 22. 23. explaining procedures, their rights and encouraging involvement with legal support available. To provide and record a relevant, thorough, detailed and comprehensive safety plan for clients. To support the client to access practical means required to communicate with other agencies via telephones / internet / Wi-Fi. To establish and practice good working partnerships and multi-agency work with other professionals and outside agencies. To work within a framework of safeguarding under Women’s Aid NEL and local authority guidance. To offer housing support and/or resettlement support when necessary. To support the empowerment of the client and assist them in understanding the dynamics and complexities of abusive behaviours. 24. 25. 26. 27. 28. 29. 30. 31. To participate in a rota of drop in / advice sessions provided by Womens Aid in a variety of settings and locations where necessary. To work closely with other support workers and staff to ensure that the client has access to a full range of services provided by Women’s Aid. To support the client to explore ‘moving forward’ with their life; exploring opportunities, identifying needs, encouraging aspirations and developing these into meaningful future plans and goals. To participate and contribute to relevant client group sessions, where necessary. To collect and monitor information. When requested, to participate in the evaluation of services. To promote and facilitate consultation and involvement of service users. To keep clear and accurate records and maintain confidential and up to date files on service users. To be responsible and accountable for individual case files and to take part in regular file reviews and spot-checks. REFUGE SUPPORT DUTIES (when shift requires) 32. Welcome new residents to the Refuge, explain the conditions under which they will reside at the 33. 34. 35. Refuge, issue Licences, information packs etc., ensuring they are fully understood. Assist in the organisation of applications to Housing Agencies and the DWP etc. and to liaise with these agencies to further applications. Ensure 24-hour access to Refuge is offered to clients by taking part in covering the ‘on-call’ and weekend rota as and when available. Ensure that the physical environment of the Refuge is acceptable to the women and that it is safe, clean and offers a high level of comfort. 36. When necessary to assist with the cleaning and preparation of flats/rooms; ensuring they are ready for new admissions. Comply with the Health & Safety policy, reporting any maintenance/repair as appropriate. Ensure that the women living in the Refuge maintain a due regard for the other occupants Assist with the introduction and development of activities for residents 37. 38. 39. GENERAL RESPONSIBILITIES 40. To work as a team member under the guidance and management of the Support Manager and/or the Head of Services. To participate in supervisions (with line manager) and appraisals. To participate in fundraising activities on behalf of Women’s Aid. To work alone and on own initiative with due regard to our lone working procedures. To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly. To discuss any training personally identified in supervisions. To attend team meetings. To discuss with the Support Manager any issues which may impact on clients or Women's Aid. To be familiar with all policies of Women’s Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times. To be familiar with and work in accordance with Women’s Aid performance management system; including measuring change performance and monitoring satisfaction are adhered to. To work at all times in accordance with the confidentiality policy of Women's Aid. To comply with data protection legislation; ensuring information sharing procedures are adhered to at all times. To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti- discriminatory practice. To work in a safe and responsible way ensuring that safety and lone working procedures are followed and that you do not endanger yourself, your colleagues or service users. To work in accordance with staff values and ethos as described in our staff agreement. To constantly raise an awareness of domestic abuse locally. To carry out any other duties commensurate with the level of this post. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. June 2024 PERSON SPECIFICATION Relief Support Worker E = ESSENTIAL D = DESIRABLE QUALIFICATIONS * Any recognised social care qualifications EXPERIENCE * Previous experience of working with vulnerable people * Undertaking client needs and risk assessments * Previous experience supporting people / families * Previous experience in a supported housing environment * Working in a demanding and stressful environment KNOWLEDGE OF * The impact of Domestic Abuse on clients and their children, and families * Housing/welfare benefits legislation * Local resources and agencies * Health and Safety legislation in the workplace SKILLS * Ability to work as a member of a staff team and as an individual *The ability to work in a trauma informed way towards victims and survivors * Effective communication skills – both written and verbal * Interpersonal skills – with both individuals and external organisations and agencies * Computer literate-Excel/ Word. * Ability to cope with conflict and distress * Ability to work under pressure and to deadlines GENERAL * To foster a tolerant, supportive, and empathic approach to residents * To ensure a commitment to accountability * To ensure a positive image of the organisation through personal behaviour and appearance * Demonstrate a flexible approach to the demands of the role * To demonstrate a high level of motivation * Demonstrate a commitment to Equal Opportunities * Demonstrate a good attendance record * Possession of driving licence and access to vehicle D E D E D E E D D D E D E E E E E E E E E E E E D This is a great opportunity for those wanting to train and/or gain experience as a support worker or to get into a career of support working. DBS checks and references will be sought on behalf of the successful applicant. June 24
NORTH EAST LINCS WOMEN’S AID JOB DESCRIPTION – Volunteer Co-Ordinator RESPONSIBLE TO: SALARY: DAYS / TIMES: WORK BASE: Head of Operations; Chief Officer £12.92 per hour 16hrs – days & times to be discussed Town Centre As this position will include a base in our ‘women only’ spaces (inc Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) Purpose of Post: The purpose of this role is to support the volunteer programmes within our domestic abuse support services only – Refuge, DA Hub and Women’s Centre (not retail) MAIN DUTIES • • • • • • • • • • • • • • • • • • • • • • To manage, supervise and support a team of approximately 20 volunteers, who assist and help our support teams and projects To promote and encourage volunteer engagement To recruiting and train volunteers in a variety of settings and buildings To co-ordinate our reception areas and ensure all visitors and clients feel welcomed and supported (for some clients this is their first-time getting help or support) To manage relationships between volunteers, staff and clients To plan and lead volunteer meetings To manage rotas including holiday, sickness, absence etc. To plan, organise and deliver volunteer training when required (with other staff members) To monitor and evaluate the volunteer programme, assessing the projects progress and goals, recording statistics and outcomes, as requested To work with the CEO to develop any new policies, procedures and risk assessments as necessary To oversee task descriptions, volunteer agreements and personnel files for each volunteer To ensure excellent communications between volunteers and also between volunteers and other staff and projects – ensuring all projects and staff recognise and respect the role of volunteers within the organisation To represent and be a voice for the volunteer team To have a high level of awareness of our mission and knowledge of how we use volunteers across the organisation To be involved in any volunteer events and/or activities To maintain volunteer information, files and databases electronically as required To stay up to date with any volunteering guidance and/or legislation as required – ensuring we are operating legally and that any new information is reflected in working practices To offer a calm and professional approach to supporting volunteers, undertaking support for any situations of conflict To encourage volunteer involvement and feedback in developing services To assist with providing cover for volunteers in an emergency To establish safety and carry out any risk assessments and health & safety checks when necessary To support the volunteer in exploring opportunities, identifying and encouraging aspirations and developing these into meaningful future plans and goals, when appropriate To work within a framework of safeguarding under Women’s Aid NEL and local authority guidance • • When requested, to prepare and undertake project reports and feedback on success GENERAL RESPONSIBILITIES • To work as a team member under the guidance and management of the Head of Operations. • To participate in fundraising activities on behalf of Women’s Aid • To work alone and on own initiative with due regard to our lone working procedures • To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly • To discuss any training personally identified in supervisions • To attend team meetings, external meetings and Trustee meetings as requested • To draw to the attention of the Support Manager any issues which may impact on clients or Women's Aid • To be familiar with all policies of Women’s Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times • To work at all times in accordance with the confidentiality policy of Women's Aid. • To comply with data protection legislation; ensuring information sharing procedures are adhered to at all times • To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti- discriminatory practice • To work in a safe and responsible way ensuring that health & safety practices are followed and that you do not endanger yourself, your colleagues or service users • To work in accordance with staff values and ethos as described in our staff agreement • To constantly raise an awareness of domestic abuse locally • To assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Head of Services or CEO • To carry out any other duties commensurate with the level of this post PERSON SPECIFICATION GROUPWORK SUPPORT WORKER QUALIFICATIONS Any recognised professional qualifications EXPERIENCE OF; Managing or supporting volunteers Recruiting and training staff or volunteers Organising, planning and evaluating projects Working to performance indicators and standards Report writing and presentations KNOWLEDGE OF The impact of domestic abuse on everyone Education/training and employment opportunities Safeguarding practices SKILLS Excellent communication and organisational skills Computer skills (file management is undertaken electronically) Ability to cope with crisis management, conflict and deadlines Ability to support and encourage progression GENERAL To foster a tolerant, supportive and empathic approach to volunteers, with an ability to build rapport quickly To ensure a positive image of the organisation through personal behaviour and appearance Demonstrate a high level of motivation ESSENTIAL DESIRABLE * * * * * * * * * * * * * * * * Nov 25
North East Lincolnshire Women's Aid Job Description – Retail Shop Supervisor – Hainton Square Responsible to: Retail Manager; Head of Operations; Chief Officer Responsible for: Volunteer team and Retail premises Hours: 9.30am to 4.30pm Days: 5 days per week Flexibility: Flexibility is crucial to this position - We are looking for applicants to cover Monday to Saturday. While the days are flexible, hours are not and will be as stated above. Salary: £12.33 per hour (to be increased in 2026) Main Purpose of the Role To support the day-to-day operations of the Women’s Aid retail shop, leading a motivated volunteer team to achieve excellent customer service, strong sales performance, and a positive community presence. To support the Retail Manager in her absence. The role combines practical shop management with people development, ensuring the shop reflects the values, professionalism and reputation of Women’s Aid. Key Responsibilities Volunteer Leadership Induct and supervise volunteers to ensure a confident, skilled and supported team. • • Provide ongoing support and development opportunities for all volunteers. • Promote teamwork, inclusion and open communication within the volunteer group. • Support in ensuring rotas, absences, cover and records are managed effectively. Shop Operations • Lead the daily running of the shop, ensuring presentation, layout, stock and customer experience meet high standards. • Oversee stock control, rotation, storage and safety within donation areas and storage spaces. • Maintain shop cleanliness, merchandising and window displays consistent with brand standards. • Make sure policies and procedures are implemented, to ensure a safe, inclusive and positive environment for staff, volunteers and customers. • Support cross-shop collaboration, communication and growth across the wider retail team. Customer Experience & Community Engagement • Provide an excellent standard of customer care, promoting Women’s Aid in a professional and welcoming way. • Contribute to community awareness of Women’s Aid, encouraging supporters and donors. • Represent the organisation positively at all times and help to strengthen relationships with local businesses and supporters. Financial & Performance Accountability • Take responsibility for achieving agreed shop income targets through effective sales, Gift Aid promotion and cost control. • Support the Retail Manager by inputting & contributing to sales performance and reports. • Ensure accurate cash handling, banking and reconciliation procedures are followed at all times. • Manage stock levels and pricing to maximise income while maintaining quality and value for. • Support the delivery of seasonal campaigns, local fundraising and organisational initiatives that drive retail income. • Contribute to the organisation of fundraising activity/events with other staff members. Health, Safety & Compliance • Ensure the shop and donation areas comply with all health, safety and safeguarding requirements. • Report and manage maintenance issues promptly. • Promote best practice in manual handling, fire safety and accident reporting. Teamwork & Organisational Contribution • Work collaboratively with managers, other supervisors and assistants across the retail team. • Contribute to organisation-wide meetings, training sessions and events when required. • Share best practice and ideas to strengthen Women’s Aid’s retail success. • Join team members in awareness raising events, stalls/stands etc. Success Measures / Key Performance Indicators Success in this role will be measured by: • Consistent achievement of agreed sales and Gift Aid targets. • A motivated, reliable and well-supported volunteer team. • Positive customer feedback and repeat community engagement. • High shop presentation and standards. • Accurate and timely completion of reports, banking and administrative tasks. • Evidence of contribution to wider organisational campaigns and initiatives. • Volunteer recruitment and retention. General • Promote a safe, caring and inclusive environment for all. • Work flexibly and collaboratively to meet service needs. • Undertake ongoing training and personal development relevant to the role. • Carry out any other duties appropriate to the post. Dec 25 Person Specification – Shop Supervisor ESSENTIAL DESIRABLE EXPERIENCE OF Supervising a team within a retail environment Working with and supporting volunteers or staff Delivering against financial or income targets Handling cash, banking, and till reconciliation Visual merchandising and maintaining high standards Stock control and rotation processes Promoting Gift Aid or similar incentive schemes SKILLS & ABILITIES Leadership and interpersonal skills – able to motivate, support and engage volunteers Excellent customer service and communication skills, written and verbal Ability to plan, organise and prioritise workload effectively Numeracy and basic IT skills (email, EPOS systems, Microsoft, Outlook) Ability to manage performance Ability to respond to challenges calmly and fairly Creative approach to displays, marketing and community engagement VALUES & BEHAVIOURS Commitment to the aims and values of Women’s Aid Respectful and inclusive approach to people from all backgrounds Reliable, proactive and self-motivated Calm, adaptable and solution-focused when under pressure Commitment to confidentiality and safeguarding Willingness to undertake training and continuous professional development Understanding of trauma-informed and person-centred practice QUALIFICATIONS / KNOWLEDGE Retail, customer service or management qualification Awareness of Health & Safety and risk management Understanding of equality, diversity and inclusion in practice ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Dec 25
NORTH EAST LINCOLNSHIRE WOMEN'S AID
38,000 per year
North East Lincs
Full-time
26th January 2026
North East Lincs Women's Aid JOB DESCRIPTION - Head of Children’s Services RESPONSIBLE TO: RESPONSIBLE FOR: SALARY: DAYS / TIMES: Head of Operations; CEO All children’s support staff & services £38,000 per annum, FTE Monday to Friday 9am-5pm Flexible hours to meet staff and children’s support, where necessary As this position will include a base in our ‘women only’ spaces (inc Refuge), we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) OVERALL OBJECTIVES To develop and manage children’s services across the organisation. To provide high-quality frontline children’s services and 1:1 support to those affected by domestic abuse. To be responsible for developing, managing and leading a team that keeps the safety of children affected by domestic abuse central to all processes. To develop, design and deliver quality groupwork within the guidelines and policies of the organisation and the funders. (Groupwork ideas below) Project Management and Service Delivery • To be responsible for the management of all children’s support staff and services. • To ensure effective and appropriate support is outcomes focused and is available to address individual risks and needs by undertaking case reviews/audits and supervisions. • To carry a caseload of children to support. • To ensure and promote multi-agency working. • To ensure that case files and records (both electronic and paper) are accurate and complete, and that both are kept in compliance with requirements. • To oversee and support all staff with regard to lone working procedures. • To ensure that risk assessment/management procedures are followed, prioritising those most at risk. • To be the safeguarding lead professional for child protection and safeguarding; ensuring that all staff understand and comply with the service’s safeguarding framework. • To remain up-to-date and compliant with all relevant legislation, including organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice. • To represent children’s services at meetings, when required. • To assist in ensuring that services have efficient and effective systems to maintain a high standard of day-to-day operations, with full regard to Health & Safety legislation, support, risk assessments etc. • To work at all times in accordance with the Confidentiality Policy of Women's Aid with due consideration for child protection issues. • To lead / attend both internal and external children’s meetings when required. • To be responsible for regular reviews of the service which reflect input, output and outcome monitoring, funding streams and the views of stakeholders. • To ensure the service recognises the needs and concerns of a diverse range of service users and addresses them appropriately by working proactively to ensure that a non-discriminatory service is accessible to all children. • To assist the Head of Operations and Chief Officer in ensuring that services meet all the requirements of funders, contracts and legislation. • To draw to the attention of the Head of Services, any issues which may impact on the organisation. • When necessary, support the organisation in setting up and developing any new children’s projects. • To represent the service at multi-agency meetings, feeding back initiatives and outcomes to the team. • To work in partnership with statutory and voluntary agencies to tackle the issue of domestic abuse. • To represent the service at local and national events; deliver training and presentations as required. Staff Management • To be responsible for the day-to-day management of children’s support staff, ensuring appropriate and effective delivery of services, including risk assessment, safety planning, referrals to other agencies and MARACs, etc. • To be responsible for supervisions, performance reviews, learning and development opportunities of all children’s support staff. • To be responsible for case file audits and reviews, including regular staff monitoring and spot checks. • To ensure that services are adequately staffed at all times. • When necessary, to deal with any internal conflict, capability or disciplinary issues. • When necessary, participate in the recruitment, selection, induction and deployment of staff. • To manage and lead on support staff meetings. Quality Management • To contribute to annual service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the children’s support service. • To contribute to the continuation, development and effectiveness of Children’s Services. • To report on Children’s Services to the Trustees as and when requested. • To assist with development and review of relevant policies/procedures/systems. • To represent children’s services in quality and performance working groups when required. • To ensure all required monitoring information is submitted to the appropriate bodies at the right time. • To manage and evaluate all OASIS electronic input, files and audits. Service User Involvement • To develop service user involvement; encouraging children to participate in developing the organisation. • To be responsive to children’s feedback and/or complaints. • To ensure children’s outcomes are shared. General • To ensure a safe and caring environment. • At all times, to promote the service in a positive way. • To work on own initiative when necessary but to promote and support teamwork. • To be flexible in working hours in order to offer any emergency support, where necessary. • To take part in accredited IDVA training (Independent Domestic Violence Advocate). • To undertake training and personal development activities as may be appropriate for the enhancement of the service and the continued professional development of the post holder. • To participate in additional Women’s Aid activities and fundraising events. • To carry out any other duties commensurate with the level of this post. Jan 2026 PERSON SPECIFICATION Head of Children’s Services QUALIFICATIONS Management qualification / relevant qualifications PREVIOUS EXPERIENCE OF; Management of staff including supervisions (at least 2 years) ESSENTIAL DESIRABLE Working in children’s services Managing performance, quality standards and outcomes Setting up and/or developing systems or working practices Delivering groupwork / training Working in a demanding environment KNOWLEDGE OF; The impact of Domestic Abuse on children and families Trauma informed practices Safeguarding & children’s legislation OFSTED Regulations SKILLS Ability to work as a member of a team and as an individual Ability to remain calm and professional during a crisis Excellent communication and organisational skills Interpersonal skills – with individuals and external agencies Motivating attitude, enthusiastic and passionate Ability to cope with conflict and distress Ability to work under pressure and to deadlines Excellent computer skills Ensure a commitment to accountability Ability to deliver presentations / reports both internally & externally To ensure a positive image through own behaviour & appearance POSSIBLE GROUP WORK DEVELOPMENTS AND IDEAS DAY Programme: We are already trained and experienced in delivering this - sessions for young people aged 11+ teaching about healthy vs. abusive relationships. Talking to my Mum: 10-week programmes to support the non-abusing parent and the child. Workbooks available to help them get through the complexities of being in abusive households and ensuring communication between them. We are trained and have delivered this programme with NSPCC previously. Children’s Freedom Programme: Ages 8-10 years - We have not delivered this before but deliver 3 Freedom Programmes every week Expect Respect: National Women’s Aid programme that delivers worksheets to each individual year group. We have delivered parts of this in schools. Sheets can also be used for individual work with children. ACE Recovery Toolkit: For children aged 8-18 and their parents, focusing on toxic stress, emotional regulation, and resilience. We have not used this programme yet. NOTE: we can of course use any parts of these programmes at any time as individual work. Jan 26
NORTH EAST LINCS WOMEN’S AID - JOB DESCRIPTION
Children’s Support Worker
The nature of the work undertaken means that this invitation is for women only
and is exempt under Schedule 9 Part 1 Equalities Act 2010
RESPONSIBLE TO:
HOURS: 22 per week PAY: £12.33ph
Head of Operations; Chief Executive Officer
MAIN DUTIES AND RESPONSIBILITIES
1. Prepare and deliver a structured programme of activity for children and families living in refuge -
providing a stimulating and safe environment through play and other activities in which children can
interact and develop socially, emotionally, intellectually and physically.
2. To work as a team, ensuring a programme of activities is planned and implemented four weekly.
3. To ensure the play and activities not only engage, encourage and support children of all ages, but also
that they address and support the child’s concerns, worry’s and issues around their abuse.
4. To plan a timetable of work which ensures the Hideout is open & accessible 6 days a week and to share
this with refuge residents and staff.
5. To ensure that the physical environment of the children’s room is acceptable to the women and children
and that it is safe, clean and offers a high degree of comfort.
6. To provide, through play, activities that strengthen relationships between mothers and children.
7. To offer a listening service and support to children and mums.
8. To supervise individual children or groups of children as per the time table and demands/situations.
9. To provide childcare for refuge children should a mother be requested to engage with internal and
external support and/or meetings.
10. To provide childcare during admissions (where possible) – ensuring an enthusiastic, welcoming and
planned approach to a very daunting experience for children.
11. To maintain an awareness of actual or potential abuse; maintaining openness with the mother, using the
Child Protection Policy and discussing concerns with children’s workers, refuge workers and
management; making any referrals where necessary.
12. To maintain and oversee cleanliness of the children’s garden, garden equipment and communal areas –
ensuring regular safety and risk assessments of the toys and equipment.
13. To encourage and promote school attendance.
14. To develop and maintain an environment that supports children in their homework activities.
15. To ensure the provision of age appropriate educational activities.
16. To work as part of a team at all times with flexibility to meet the family’s needs (including where
possible, during times of crisis).
17. Promote family security, safety, healthy living, good hygiene, healthy eating, etc.
18. Develop and maintain a family information resource point for children, families and refuge staff.
19. To undertake any monitoring & evaluation of the activities as requested.
20. To act as a contact for organisations/individuals needing information/services for children and families.
21. To promote an atmosphere of equal opportunities in all areas of work.
22. To ensure strict confidentiality at all times.
23. To provide a high standard of quality care and education.
24. To ensure Children’s Services meet all the requirements of funders, legislation, etc.
25. To work within Ofsted and Early Years guidelines.
26. To be familiar with the organisations policies; ensuring they are implemented at all times.
27. To work at all times in accordance with the confidentiality policies of the Refuge, with due
consideration for Child Protection Issues - raising any concerns about children and their needs with your
line manager.
28. To comply with the Health and Safety policy at all times.
29. To record all support and relevant information accurately on our case management system and to
communicate this with refuge staff and manager.
30. To set up and develop children’s meetings, ensuring their voices are heard in the planning of the
timetable and services.
31. To report any maintenance/replacement or repair requirements for the children’s room, garden and
communal room.
32. To attend and contribute to staff meetings and to participate in staff training events as required.
33. To promote the importance of safety, security and risks to the children.
34. Encourage and oversee any fundraising activities undertaken on behalf of Children’s Services.
35. To participate in the legal requirement of training hours required.
36. To perform such other duties as are reasonable to the character of the post and the level of responsibility.
IMPORTANT
It is important that all applicants understand that days and times of sessions will vary and must be flexible
according to;
- the needs of the children
- ages of the children
- term-time and holiday time
- times of crisis
(Timetables and sessions will be discussed and planned ahead within your team time)
Jan 26
POSSIBLE HOURS / DAYS AVAILABLE
PART TIME (22hrs)
OPTION 1
OPTION 2
Monday 10am - 6pm
Tuesday OFF
Wednesday 9am - 1pm
Thursday OFF
Friday 10am - 6pm
Saturday OR Sunday 9am - 12noon
Monday 1pm - 6pm
Tuesday 9am - 1pm
Wednesday 9am - 1pm
Thursday OFF
Friday 1pm - 6pm
Saturday OR Sunday 9am – 1pm
These sessions currently fit with refuge child age ranges
- However, they may change slightly according to the needs of the service but will never be later than 6pm
PERSON SPECIFICATION
Children’s Support Worker
E = essential D = desirable
QUALIFICATIONS
Relevant qualifications with children and/or families
First Aid qualification
Child Protection training
Counselling
E
D
E
D
EXPERIENCE
Working with children up to 16 years
Working with children experiencing behavioural/emotional difficulties
Working with families
Counselling experience
KNOWLEDGE
The Impact of Domestic Abuse on children
Children's legislation, guidelines, regulations, policies and procedures
Local children’s agencies / networks
SKILLS
Ability to work as an individual and a team player
Ability to plan a varied and structured programme of activities
Ability to generate ideas to develop services for children and families
Good communication skills and good organiser
IT literate
Ability to write reports and collate stats/information
Ability to cope with pressure, conflict and/or distress
ATTITUDE
To be flexible about times of work
Warm and caring, friendly but firm
Non-judgemental
Positive about children’s and family achievement
E
E
E
D
E
D
E
E
E
D
E
E
E
E
E
E
E
E
This post will be subject to references and an enhanced DBS Check