Retail Volunteer

• Salary: Voluntary
• Hours: Ad Hoc

As a Retail Volunteer in our charity shop, you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work.

Please note – we do have a minimum age requirement in our shops of 18. We regret that we cannot proceed with your application if you are not yet 18.

Key Tasks

• Serving Customers on The Till (Training Provided)
• Greeting and Helping Customers
• Offering and Selling Alice House Hospice Weekly Lottery Tickets
• Donations and Gift Aid – Meet Donors, Receive Donations, Sign Up Donors to Gift Aid
• Sorting, Labelling and Pricing Stock
• Maintaining Shop Displays, Restocking
• Light Cleaning, Tidying Duties to keep the shop inviting and well presented

Person Specification

As a volunteer you will;

• Require Good Numeracy Skills
• Enjoy Helping and Engaging with Customers
• Enthusiastic and Pro-Active
• Ability to work as part of a team
• Reliable

How you will benefit;

• Make new friends and become a part of your local community
• Be part of a friendly team
• Learn new, transferable skills and enhance your CV
• Flexible working
• Volunteer discount on donated goods

For more information, or to apply, please email:

sathey@alicehousehospice.co.uk

Volunteer Weekend Ward Clark / Receptionist

We are seeking to appoint a Volunteer Weekend Ward Clark / Receptionist to support the Medical and Nursing Team through the provision of a high-quality administration service within the Inpatient Unit to enable effective and efficient delivery of services in line with the Hospice’s strategic objectives.

Main Duties

• Reception Duties – meeting and greeting visitors, providing a warm and welcoming environment.
• Providing parking passes or signposting to external parking.
• Dealing with telephone enquiries forwarding to relevant team member or taking messages when staff are unavailable.
• General administrative duties (scanning / copying / filing).
• Receipting donations and gifts.
• Adhering to all Hospice Policies and Procedures.
• Attending mandatory training as required.

Desirable Skills & Qualities

• To be able to work as part of a team.
• Excellent organisational skills.
• Good IT skills including knowledge of the full range of software within Microsoft Office and using the Windows operating systems in a networked environment.
• Experience and knowledge of using administrative equipment i.e. photocopiers, shredder, franking machine, fax machine, and Smartboard.

Person Specification

• Friendly and approachable.
• Flexible with available free time.
• Excellent communications skills.

Volunteer Benefits

• Gain valuable experience from a friendly Administration Team in Reception / telephone / admin.
• Access to training and personal development opportunities.
• Supporting a vital local charity, providing care to families throughout Hartlepool, Stockton and East Durham.

Accountable to:    Information Governance Manager