Full-time / FTC – 1 to 2 months
Salary: £33K per annum (depending on experience) plus benefits
Located in Stockwell, LondonAbout SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG).
Our team of skilled and dedicated people is committed to delivering high-quality services for our customers and we want a like-minded visionary to join us on this journey.
We put our customers at the heart of everything we do as we continue to build a reputation for customer service.
Whether your knowledge and skills lie within Housing Management or Customer Services, Income Management, Repairs or Business Support, we will support your professional development. And our Wellbeing and Social Committees will ensure that we address your personal needs and interests.
Join us and be part of something meaningful. Your future starts here.
About the role:
The role is a pivotal one within SW9 Community Housing. This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community.
As Repairs Co-ordinator, you will be responsible for delivering the professional, flexible and responsive repairs service to SW9 customers behalf of Sovereign Network Group (SNG). You will work as part of the team to deal with customer enquiries by phone or face to face.
About you:
We are seeking a knowledgeable and motivated Repairs Coordinator to join our dynamic team on a temporary basis.
To provide administrative and operational support to the team to ensure the effective delivery of the responsive and planned repairs services to tenants and leaseholders across the properties managed by SW9.
A background of responsive repairs, housing and customer service is desirable as we are looking for a someone to hit the ground running. Be customer focused, empathetic, placing our residents at the heart of our daily focus
Education
- A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
Knowledge and skills
- Knowledge of the regulatory requirements of Registered Providers is desirable.
- Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders.
- Sound knowledge of current and future challenges facing housing as well as an understanding of “third sector” services’ issues and sensitivities.
- Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post.
- Ability to maintain efficient, effective and secure filling systems.
- Excellent IT and word processing skills and able to compose correspondence on standard issues.
- Ability to work with Microsoft Office applications such as Outlook, Excel, and Word.
- Strong verbal communication skills and the ability to adapt this approach for different audiences.
- Ability to work effectively as a member of a small team.
- Demonstrate a high standard of written skills including report writing and responding professionally to complaints.
- Excellent listening skills to understand issues raised by a wide variety of customers and callers.
- Ability to use initiative while working within guidelines.
- Excellent time management skills and able to prioritise, plan own workload and show flexibility.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
Experience
- Experience of dealing with phone enquiries.
- Excellent analytical skills to identify a range of issues from information gathered.
- Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity.
- Experience of managing conflicting views in a confident, assertive, and diplomatic manner.
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork.
- A group of people with passion, drive, and the courage to be different.
- A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
We want people who are energetic, flexible, passionate, forward thinking/innovative and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- Medicash Health Insurance incl employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information:
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
If you want to find out more about us at SW9 you can do so at:https://www.sw9.org.uk/about-us/