Volunteer Minute Taker What will you do? ● complete an introduction to Citizens Advice and training for your role Take minutes at: ● Quarterly staff meetings in Romford ● Trustee Board meetings in Romford ● Finance committee meetings in Romford ● HR committee meetings in Romford What’s in it for you? ● gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team increase your employability ● ● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives ● work with a range of different people, independently and in a team. And we’ll reimburse expenses too. What do you need to have? You don’t need specific qualifications or skills but you’ll need to: ● respect views, values and cultures that are different to your own ● have good IT skills including use of Microsoft Office applications ● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection ● be willing to undertake training in your role ● Work independently as well as part of a team ● Excellent communication skills, written and verbal ● Ability to multitask and work to deadlines ● To be friendly, professional and flexible ● Experience in minute taking is preferred 1 How much time do you need to give? We can be flexible about the time spent and how often you volunteer so come and talk to us. Meetings are held at various times of the day and different days. Valuing inclusion Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people. If you are interested in becoming an minute taking volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us. Contact details For more information and to arrange an informal chat, please email volunteering@haveringcab.org.uk 2
Volunteer Email Assessor What will you do? Not everyone can come for advice in person. Our volunteers also help clients who need advice online. By exploring clients' problems, finding relevant information and helping them understand their options, you could: Make a real difference to people's lives Learn about a range of issues surrounding benefits, debt, housing and employment Develop your communication, listening and analysing skills Boost your employability Work with a range of different people Have a positive impact on your community What will you do? find information about the clients’ problems and help them to understand their options ● complete an introduction to Citizens Advice and training for your role ● ● write a summary of the clients’ problems and what action you’ve taken ● look out for problems’ that are common, or are unfair for our Research & Campaign team to investigate Some examples of what you could do: ● find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them identify what steps a client can take to resolve their problem with a second hand car ● ● help a client find and understand what steps they can take to deal with their rent arrears What’s in it for you? ● gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team increase your employability ● 1 ● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives ● work with a range of different people, independently and in a team. And we’ll reimburse travel expenses too. What do you need to have? You don’t need specific qualifications or skills but you’ll need to: ● respect views, values and cultures that are different to your own ● have good IT skills including use of Microsoft Office applications ● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection ● be willing to undertake training in your role ● Work independently as well as part of a team ● Have excellent communication skills, written and verbal ● Have the ability to multitask and work to deadlines ● Be friendly, professional and flexible How much time do you need to give? We can be flexible about the time spent and how often you volunteer so come and talk to us. Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months. Valuing inclusion Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people. If you are interested in becoming a volunteer email assessor and would like to discuss flexibility around time, ‘what you will do’ and how we can support you please contact us. Contact details For more information and to arrange an informal chat, please email volunteering@haveringcab.org.uk 2
Fundraising volunteer
What will you do?
● complete an introduction to Citizens Advice and training for your role
● explore different ways of fundraising to help the local Citizens Advice obtain
money, either for specific things, or for ongoing running costs of the local
Citizens Advice
● help to organise fundraising events to raise money from the local community
and encourage volunteers and staff to get involved
● create materials, such as newsletters or presentations, which can be used to
raise the profile of the local Citizens Advice and for raising money
● explore other ways of fundraising, including identifying new sources of funding
from organisations
● help to build relationships with local organisations or businesses
● help staff put together some information to send to potential funders and
maybe help to complete applications for funding bids
What’s in it for you?
● make a real difference to people’s lives
●
learn about a range of issues such as benefits, debt, employment and
housing
● build on valuable skills such as communication, and problem solving, and
increase your employability
● work with a range of different people, independently, in a team and within your
local community
● have a positive impact in your community
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
1
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to
your own
● have a positive attitude towards fundraising
● have excellent verbal and written communication skills
● have good IT skills
● be willing to learn about and follow the Citizens Advice aims, principles and
policies, including confidentiality and data protection
● be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and
talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome
applications from racially minoritised people/people of colour, disabled people,
people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a fundraising volunteer and would like to discuss
flexibility around location, time, ‘what you will do’ and how we can support you
please contact us.
Contact details
For more information or to arrange an informal chat,
please email:
volunteering @haveringcab.org.uk
2
Volunteer Face to Face Assessor What will you do? Our volunteers also help clients who arrange an appointment to visit one of our outreach centres in need of advice. By exploring clients' problems, finding relevant information and helping them understand their options, you could: Make a real difference to people's lives Learn about a range of issues surrounding benefits, debt, housing and employment Develop your communication, listening and analysing skills Boost your employability Work with a range of different people Have a positive impact on your community What will you do? talk to clients in the office to explore what problems they’ve come for help with find information about the clients’ problems and help them to understand their options ● complete an introduction to Citizens Advice and training for your role ● ● ● write a summary of the clients’ problems and what action you’ve taken ● look out for problems’ that are common, or are unfair for our Research & Campaign team to investigate Some examples of what you could do: ● find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them identify what steps a client can take to resolve their problem with a second hand car ● ● help a client find and understand what steps they can take to deal with their rent arrears 1 What’s in it for you? ● gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team increase your employability ● ● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives ● work with a range of different people, independently and in a team. And we’ll reimburse travel expenses too. What do you need to have? You don’t need specific qualifications or skills but you’ll need to: respect views, values and cultures that are different to your own ● ● have good IT skills including use of Microsoft Office applications ● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection ● be willing to undertake training in your role ● Work independently as well as part of a team ● Have excellent communication skills, written and verbal ● Have the ability to multitask and work to deadlines ● Be friendly, professional and flexible How much time do you need to give? We can be flexible about the time spent and how often you volunteer so come and talk to us. Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months. Valuing inclusion Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people. If you are interested in becoming a volunteer telephone assessor and would like to discuss flexibility around time, ‘what you will do’ and how we can support you please contact us. Contact details For more information and to arrange an informal chat, please email volunteering@haveringcab.org.uk 2
Volunteer Telephone Assessor What will you do? Not everyone can come for advice in person. Our volunteers also help clients who need advice over the phone. By exploring clients' problems, finding relevant information and helping them understand their options, you could: Make a real difference to people's lives Learn about a range of issues surrounding benefits, debt, housing and employment Develop your communication, listening and analysing skills Boost your employability Work with a range of different people Have a positive impact on your community What will you do? talk to clients over the phone to explore what problems they’ve come for help with find information about the clients’ problems and help them to understand their options ● complete an introduction to Citizens Advice and training for your role ● ● ● write a summary of the clients’ problems and what action you’ve taken ● look out for problems’ that are common, or are unfair for our Research & Campaign team to investigate Some examples of what you could do: ● find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them identify what steps a client can take to resolve their problem with a second hand car ● ● help a client find and understand what steps they can take to deal with their rent arrears What’s in it for you? ● gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team 1 increase your employability ● ● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives ● work with a range of different people, independently and in a team. And we’ll reimburse expenses too. What do you need to have? You don’t need specific qualifications or skills but you’ll need to: respect views, values and cultures that are different to your own ● ● have good IT skills including use of Microsoft Office applications ● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection ● be willing to undertake training in your role ● Work independently as well as part of a team ● Have excellent communication skills, written and verbal ● Have the ability to multitask and work to deadlines ● Be friendly, professional and flexible How much time do you need to give? We can be flexible about the time spent and how often you volunteer so come and talk to us. We ask for you to cover a minimum of 2 x 3 hour sessions per week, which can be over one day or spread over two days, totalling 6 hours per week for at least 6 months. Valuing inclusion Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people. If you are interested in becoming a volunteer telephone assessor and would like to discuss flexibility around time, ‘what you will do’ and how we can support you please contact us. Contact details For more information and to arrange an informal chat, please email volunteering@haveringcab.org.uk 2