One Ummah Careers - 3 Feb 2025
The Retentions Officer’s objective will be to ensure high quality, consistent, timely communication and feedback between One Ummah and its donors, partners and supporters. He/she will implement activities to further this objective. This will involve the delivery of cross-channel, high level, impactful feedback campaigns that will drive engagement and retention for One Ummah. He/she will engage all colleagues, staff, contractors and departments to bring about effective and efficient results.
One Ummah is a faith-based international relief and development agency working in over fifteen countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need while bringing joy, dignity and honour back to our brothers and sisters in humanity around the world.
One Ummah is recruiting for an experienced Retention Officer who will take lead on the retention and acquisition of donors. The Retentions Officer will be responsible for the overall retention plan, management and execution of activities within One Ummah. We are seeking an enthusiastic individual with sales experience who enjoys working within a target-driven, fast paced team environment.
The Retentions Officer’s objective will be to ensure high quality, consistent, timely communication and feedback between One Ummah and its donors, partners and supporters. He/she will implement activities to further this objective. This will involve the delivery of cross-channel, high level, impactful feedback campaigns that will drive engagement and retention for One Ummah. He/she will engage all colleagues, staff, contractors and departments to bring about effective and efficient results.
Fundraising and Marketing Department
CEO, Operations Manager (OM), Programmes Manager, Fundraising Manager and Feedback Officer.
- Overall responsibility of the retentions management and strategy.
- Capturing failed donations.
- Effective execution of the retentions strategy as discussed and agreed by the CEO.
- Overall responsibility of sales and the acquisition of donors via telephone and email.
- Management and delivery of donor feedback for one-off programmes.
- General programmes feedback across all platforms.
- Overall responsibility of direct sales management and strategy.
- Analyse customer data, trends and popular funds.
- To contact donors and capture failed donations.
- Analyse and regularly review subscription drop off rates.
- Record and maintain accurate records of donor drop off and retention rates.
- Create specific data sets for the purpose of communications and targeting.
- Develop and implement a feedback strategy to retain existing donors.
- Create a timeline of feedback cycles for general one-off and monthly donors.
- Create a plan of activities to increase donor retention.
- Liaise with the programmes team to acquire media for individual data sets.
- Collate data, media and programmes reporting to create feedback packages.
- Deliver high level and effective feedback to donors in a timely manner.
- Provide feedback via email and post to donors relative to each data set.
- Find new channels to promote One Ummah and maximise the usage of cost free platforms.
- Provide generic programmes feedback across platforms, with key highlights and snapshots of events on a monthly basis.
- Provide accurate information in regards to One Ummah products and services to ensure consistency across the organisation and its platforms.
- Provide a reliable and trustworthy donor experience.
- Liaise with high-net donors and manage relationships with them.
- Liaise with programmes and fundraising team to maintain flow of communication.
- Answer inbound/outbound calls from both new and existing donors.
- Upsell One Ummah products and services to new and existing donors.
- Carry out all aspects of the role in line with current One Ummah policies, guidelines and regulatory requirements.
- Facilitate the delivery of wider departmental and organisational goals through your role.
- Manage activities and processes within set budgets and timescales.
- Any other task as deemed appropriate by the CEO and OM within the scope of the role.
The ideal candidate must be able to demonstrate that they have the necessary technical skills and experience.
Qualifications:
- Valid UK Driving Licence (E)
- Educated to University Level (D)
- Experience:
- Experience of working in the UK charity sector (D)
- Communicating directly with customers/clients and providing a high quality customer service experience (E)
- Proficient in Excel and Word (E)
- Experience managing multiple tasks and ability to prioritise effectively (E)
- Working with a customer relation management system to deliver key reports and manage data (D)
Knowledge and Skills:
- Proven track record of successfully meeting sales quota over telephone (E)
- Excellent communication and interpersonal skills (E)
- Cool tempered/well mannered and able to handle rejection/objections (E)
- Experience managing a team and working effectively in a team (D)
- Quick learner (D)
- Good influencing and negotiating skills (D)
- Effective problem solver who works well under pressure (D)
Commitment:
- Commitment to One Ummah’s vision and values (E)
- Commitment to One Ummah’s ethos (E)
- Understanding of the basic teachings and values of Islam (E)
- Commitment to community and social development values (E)
- Commitment to One Ummah’s policies and procedures (E)
One Ummah Careers - 16 Oct 2025
We are seeking a detail-oriented and proactive Offline Marketing Officer to lead and execute our national offline outreach strategy. This role is perfect for someone with a strong understanding of grassroots marketing and the ability to manage branded merchandise, printed materials, partnerships, and offline advertising channels.
ONE UMMAH
One Ummah is a faith-based international relief and development agency, working in over 19 countries worldwide on programmes such as Water and sanitation, Food, Education, Orphans Support, Healthcare, Shelter, income generation and Emergency Disaster Relief.
JOB SUMMARY
We are seeking a detail-oriented and proactive Offline Marketing Officer to lead and execute our national offline outreach strategy. This role is perfect for someone with a strong understanding of grassroots marketing and the ability to manage branded merchandise, printed materials, partnerships, and offline advertising channels.
You will take full responsibility for producing, distributing, and maintaining all physical marketing assets while identifying opportunities to grow our offline presence, especially within mosques, Islamic schools, halal businesses, and Muslim community hubs.
KEY RELATIONSHIPS
Head of Marketing, Staff, and OU service providers.
KEY ACCOUNTABILITIES:
Social Media Development:
Brand Merchandise Management
- Manage the concept, design, procurement, and stock of all branded items including:
- Charity pens, prayer mats, trolley coins, fridge magnets
- Giveaway packs for donors and events
- Liaise with designers and suppliers to ensure quality, cost-efficiency, and timely delivery.
Printed Materials & Distribution
- Oversee production of all print materials such as: Campaign leaflets, donation forms, posters, and annual reports
- Coordinate national distribution in mosques, halal shops, Islamic schools, and Muslim-owned businesses.
- Maintain relationships with distribution partners and regional volunteers for grassroots outreach.
Community Partnerships & Outreach
- Build partnerships with Islamic schools, masajid, restaurants, and businesses for display and distribution of charity materials.
- Plan leaflet drops and organise poster placements in high-footfall Muslim locations.
- Identify opportunities for offline collaboration with Islamic influencers and community events.
Mail Marketing
- Lead on physical mail campaigns including donation requests, campaign booklets, newsletters, annual reports, and thank-you letters.
- Oversee data list management, segmentation, and coordination with fulfilment providers.
- Monitor and report on response rates and donor engagement from mail campaigns.
Offline Advertising & Outdoor Media
- Plan and deliver high-impact billboard and outdoor advertising campaigns (including transport ads and local publications).
- Research and recommend advertising locations in areas with high Muslim populations.
- Track campaign effectiveness through QR codes, custom URLs, or promo codes.
Logistics, Inventory, and Budget
- Maintain up-to-date stock levels of all offline materials and merchandise.
- Manage logistics of distribution and internal fulfilment for campaign assets.
- Monitor offline marketing budget and ensure value for money through supplier negotiation.
Event Marketing Support
- Coordinate offline assets for all on-the-ground events (e.g. Eid in the Park, fundraising events, school talks).
- Ensure smooth set-up of charity stalls with banners, buckets, flyers, and branded materials.
- Collaborate with the creative team to prepare visually impactful print assets for events.
Monitoring & Reporting
- Track the reach and ROI of offline campaigns.
- Submit monthly reports highlighting completed activities, stock levels, distribution coverage, campaign engagement, and suggestions for improvement.
- Keep updated with offline marketing trends and apply innovative approaches tailored to Muslim audiences.
PERSON SPECIFICATION - E = Essential | D = Desirable
The ideal Social Media Manager position candidate will showcase the essential administrative, professional, and technical skills and experience required.
Qualifications:
- Educated to University Level (E
Experience, Knowledge and Skills:
- A bachelor's degree in marketing, business, sales, or a related field is preferred. However, equivalent work experience and a strong marketing portfolio may also be considered (E).
- 2+ years of experience in offline or field marketing, preferably within charity, events, or retail sectors (E).
- Strong project management and organisational skills (E).
- Excellent communication and negotiation skills (E).
- Proficient in managing suppliers, print production, and basic budgeting (E).
- Ability to multitask across multiple campaigns and meet deadlines (E).
- Knowledge of the UK Muslim demographic and community networks (E).
- A deep understanding of humanitarian challenges, global issues, and cultural sensitivities to write compassionately and responsibly about the charity's mission and the communities it serves (D).
- Strong organisational skills to manage multiple projects simultaneously, meet deadlines, and deliver high-quality content on time (E).
- Ability to work collaboratively in a team-oriented environment, contributing ideas and actively participating in discussions. Simultaneously, the candidate should be self-motivated and capable of taking initiative independently when required (E).
- An empathetic nature and a genuine dedication to contributing to positive change in the world through humanitarian efforts.
- Proficiency in English, with strong grammar, vocabulary, and communication skills (E).
- A valid UK driving licence (E).
Desirable
- Previous experience working with an Islamic organisation or Muslim audience.
- Understanding of Islamic terminology, seasonal campaigns (Ramadan, Qurbani, etc.), and halal market dynamics.
- Familiarity with CRM or stock management tools.
- Experience with offline-to-online funnel tracking (QR codes, short links, promo codes).
Commitment:
- Commitment to One Ummah’s visions and values (E)
- Commitment to One Ummah’s ethos (E).
- Commitment to One Ummah’s ethos (E).
- Hardworking and self-motivated (E).
- Understanding of the basic teachings and values of Islam (E)
Why Join Us?
- Play a key role in one of the UK’s fastest-growing Islamic charities.
- Be part of a mission that delivers real-world impact to those in need.
- Collaborate with a passionate team rooted in sincerity and professionalism.
- Opportunity to travel for charity events and community outreach initiatives