Duty Manager

College Lake Nature Reserve,

Upper Icknield Way, Bulbourne

, Tring, Buckinghamshire, HP23 5QG

Contact details

Please apply via the link. Queries should be directed to recruitment@bbowt.org.uk

Duty Manager

Salary: £10,500 (pro rata) per annum (£14.42 per hour, FTE £26,250)

Contract: Permanent

Hours: 14 hours per week, worked as 2 days per week, on a 3-week rota basis. The postholder will work 1 in 3 weekends, and occasional bank holidays. College Lake is currently open Tuesday to Sunday, and closed on a Monday, except for bank holidays.

Based: College Lake Visitor Centre, Tring

The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

The Duty Manager will support the vision by providing a positive experience to visitors of College Lake and increasing the engagement of people with nature.

The centre provides information and learning on the reserve, conservation activities and wildlife, guided walks, a café and shop. Activities are supported by a team of volunteers.

What you’ll be doing

Managing visitor centre shop stock, negotiating contracts, placing orders and proposing new products to facilitate achievement of financial goals
Providing a positive experience for visitors to the centre – excellent customer service, handling any issues in a professional manner
Opening and closing the centre
Coordinating staff and volunteers during the shift to adapt and respond to changing circumstances as required

What we’re looking for

Ability to deal with the public, and volunteers in a friendly and professional manner in a variety of situations
Excellent organisational skills and ability to work under pressure
Ability to handle cash accurately, and complete Level 2 Food Safety certification, First Aid at Work, and Fire Marshal training (training provided)

This post will be DBS checked at basic level. A criminal conviction will not necessarily be a bar to obtaining the position. BBOWT will not unfairly discriminate on the basis of criminal convictions. BBOWT’s policy regarding this matter and the Disclosure and Barring Service Code of Practice are available on request.

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive

Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
Enhanced maternity, paternity, and family-friendly policies
Flexible working to achieve work-life balance
Salary exchange pension with generous employer contribution
Learning & Development Programme for all
Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
Salary sacrifice Cycle scheme & Electric Vehicle scheme
Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development

How to apply

For full details, please read the job description and T&Cs below. To apply, please follow the application link.

This role is accepting applications on a rolling basis, and the Trust reserves the right to close this vacancy once a suitable applicant is found.

Interviews will take place face to face at the College Lake Visitor Centre, Tring, on a rolling basis, as applicants are shortlisted for interview.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Contact us on recruitment@bbowt.org.uk if there are any reasonable adjustments we can provide during the recruitment process, including completing your application.

When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised, and scored by a panel of reviewers.

We don't use an application form, or CVs - your answers to our situational based questions will be scored against a review guide and scores from these will decide which candidates go through to the interview stage. See here to find out why we do this.

Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words. If it is clear that any of your answers are not your own work, we reserve the right to reject your application on that basis.

You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

Berkshire, Buckinghamshire & Oxfordshire Wildlife Trust, Compass House: 1 Farmoor Court, Farmoor, Oxford, OX2 9LU

Registered Charity No. 204330 www.bbowt.org.uk 

Job description, Benefits summary and T&Cs

Benefits summary April 2026.docx(239.68 KB)
Terms & Conditions of Employment 2026-27(136.11 KB)

BERKSHIRE, BUCKINGHAMSHIRE AND OXFORDSHIRE WILDLIFE TRUST

1 role available