MONEY ADVICE TRUST

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Salary 24,600.00

Location Birmingham (with some remote working)

This is a , Full Time vacancy that will close in 14 days at 23:59 GMT.

The Role

IT Support Analyst (1st & 2nd Line Support)

Permanent, Full Time – 35 hours per week

Location: In office at Five Ways, Birmingham (with some remote working)

At Money Advice Trust, we’re passionate about making a positive difference. We’re looking for two enthusiastic IT Support Analysts to join our IT team. This role provides 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues quickly and keeping our technology running smoothly. It’s a great opportunity if you already have some IT support experience and want to grow your skills further. 

What will you be doing as an IT Support Analyst? 

In this varied role, you will support a wide range of IT operations, including:

• Respond to IT queries from colleagues and provide helpful, timely support

• Troubleshoot issues with software, hardware and business

• Support our Webchat and Telephony systems

• Manage user accounts, passwords, permissions and access rights

• Produce and maintain documentation and help guides for users

• Help deliver IT projects and carry out daily system checks to ensure everything is running at its best

Experience you will need 

• Experience working in an IT support role or a recent IT-related degree

• Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune

• Telephony Systems

• Strong customer service skills and the ability to communicate clearly with users

• Good problem solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

• Zero Trust Network solutions

• Network Troubleshooting

If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including:

• 29 days annual leave plus bank holidays

• A contributory pension scheme

• Remote working arrangement with some office attendance

• Generous Life Insurance

• Wellbeing days to support your mental health

• A healthcare cashback scheme

• Access to an Employee Assistance Programme

• Working outside the UK (up to 30 days in a 12-month period)

• Free on-site gym

• Enhanced maternity pay

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information 

Closing date: 12th February 2026

We may close this role early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

Money Advice Trust

We are a national charity helping people across the UK to tackle their debts and manage their money with confidence.

For more information, please click here.

The Benefits

To explore our full range of benefits, please click here.

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Published

16 hours ago

Closing

in 14 days

{Expiry}