Volunteer Experience Manager
Job Title: Volunteer Experience Manager
Team: People and Culture
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £43,495 to £65,242. The salary on appointment will be set at the lower end of the pay range, to a maximum of £47,845 depending on the candidate's skills and experience. If you are on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
The Volunteer Experience Project aims to create a volunteering journey that is inclusive, engaging, and impactful, one where every volunteer feels welcomed, valued, and supported. A key focus is ensuring our volunteer community better reflects the diversity of the communities we seek to serve.
Our ambition is to grow our volunteer community by 10,000 people over the lifetime of our ten-year strategy, with a particular focus on engaging underrepresented groups:
- People living in communities ranked 1–5 on the Indices of Multiple Deprivation (the 50% most deprived communities)
- People from Global Majority backgrounds
- Women in leadership roles
- Volunteers with a sensory or physical disability
The project is already underway, and this role will bring the drive, expertise, creativity, and insight needed to help make it a success.
Context and purpose of role
The Volunteer Experience Manager is responsible for overseeing and enhancing the volunteer program within the Ramblers. This role involves recruiting, training, managing, and retaining volunteers, ensuring they have a meaningful and impactful experience. The Volunteer Experience Manager works closely with various departments to align volunteer efforts with the organisation’s mission and goals.
The role will report directly to the Head of People Experience.
Key responsibilities
Volunteer Recruitment and Onboarding
Volunteer Recruitment and Onboarding
- Develop and implement strategies to attract and recruit a diverse pool of volunteers.
- Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.
Training and Development
Training and Development
- Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.
- Provide resources and support to ensure volunteers are equipped to perform their roles effectively.
- Organize workshops, seminars, and training sessions to foster continuous learning.
Volunteer Management and Coordination
Volunteer Management and Coordination
- Ensure accurate records of volunteer hours, roles, and performance are maintained.
- Develop and implement policies and procedures for volunteer management.
Volunteer Retention and Engagement
Volunteer Retention and Engagement
- Design and execute recognition programs to acknowledge and celebrate volunteer contributions.
- Organise events and activities to keep volunteers engaged and motivated.
- Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.
Program Evaluation and Improvement
Program Evaluation and Improvement
- Monitor and evaluate the effectiveness of the volunteer program.
- Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.
- Implement changes and enhancements based on feedback and best practices.
Collaboration and Partnership Building
Collaboration and Partnership Building
- Work closely with teams to identify volunteer needs and opportunities.
- Build and maintain relationships with external partners and community organisations to expand volunteer resources.
Technology and Data Management
Technology and Data Management
- Utilise technology track and manage volunteer information.
- Maintain up-to-date records and generate reports on volunteer activities and program outcomes.
- Leverage communication tools and platforms to effectively engage with volunteers.
Impact: The Volunteer Experience Manager plays a critical role in enhancing the effectiveness and impact of the volunteer program. By creating a positive and structured environment for volunteers, they contribute significantly to the organisation’s success, the personal growth of volunteers, and the broader community. Leading to increased volunteer retention, optimised resource utilisation, and a stronger, more engaged community.
Other
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation.
The person
Qualification
- Relevant volunteer management qualification or comparable experience
Knowledge, Skills and Experience
Knowledge
This section specifies the theoretical understanding or specific expertise needed for the role:
- Knowledge of the value volunteers add, and the impact they bring to organisations.
- Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.
- Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.
Skills
This section details the specific abilities and competencies required to perform the job
Effectively:
- Strategic Thinking: Ability to develop and implement strategic initiatives
- Communication Skills: Excellent verbal and written communication skills
- Interpersonal Skills: Strong relationship-building and influencing skills
- Analytical Skills: Ability to analyse data and use insights to drive decision-making
- Problem-Solving Skills: Proactive approach to identifying and resolving issues
Experience
This section specifies the practical, hands-on experience required for the role:
- Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.
Personal Attributes
- Active Listener: Listens attentively to others and values their input
- Collaborative: Values and leverages diverse perspectives and skills within the team
- Adaptable: Able to adjust to new situations and challenges with ease
- Problem Solver: Proactively identifies issues and works towards effective solutions
- Analytical Thinker: Analyses information thoroughly and makes sound decisions.
- Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work
- Mentoring: Willing to mentor and support the development of team members
- Innovative: Embraces new ideas and technologies to improve processes
- Ethical: Upholds ethical standards and integrity in all actions
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
- Department
- People & Culture
- Locations
- Great Britain, London Office,Edinburgh Office,Cardiff Office
- Remote status
- Hybrid
- Employment type
- Contract
- Closing Date
- 14 December, 2025
- Hours per week
- 35
- Contract Length
- 24 Months
- Salary
- £43,495 to £47,845 per annum
Benefit and Perks
-
Competitive salary
-
Free Ramblers membership on joining
-
Flexible/hybrid working
-
Pension contribution
-
Season ticket loan
-
30 days annual leave, plus bank holidays
-
Christmas office closure (in addition to holiday allowance)
-
Cycle scheme
-
Employee assistance program
-
And many more!
Culture and Values
The Ramblers has a staff team of around 100 people based at home or who work from our offices in London, Edinburgh, and Cardiff.
We are always in search of exceptional candidates to join our team. It doesn’t matter which field your expertise lies within.
If you’re hard-working, love to find solutions, and enjoy working in a friendly and nurturing environment, then we might just be the team for you.
Our values, which are Inclusive, Inspiring, Empowering and Responsible, guide us in our daily work. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of.
About The Ramblers
We are Britain’s walking charity, opening the way for everyone to enjoy the simple pleasures of walking and protecting the places we love to wander.
If you'd like to get in touch with us, please email recruitment@ramblers.org.uk for any queries related to recruitment. For anything else related to the Ramblers, please email us at ramblers@ramblers.zendesk.com
The Ramblers' Association is a company limited by guarantee, registered in England and Wales. Company registration no. 4458492. Registered charity, England & Wales no. 1093577, Scotland no. SC039799
Already working at The Ramblers?
Let’s recruit together and find your next colleague.
Community Project Officer
Job Title: Community Project Officer
Team: Ramblers England
Location: Hybrid (London Office)
*This role sits within a pay grade with a pay range of £22,155.20 to £34,913 (FTE £27,694 to £43,642). The salary on appointment will be set at the lower end of the pay range, to a maximum of £24,370 (FTE £30,463) depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
*The project will run for three years. The initial fixed-term contract will be for 12 months, with a potential extension for a further two years subject to funding.
Context and purpose of role
By 2034 Ramblers ambition is that everyone in England and Wales will be able to join a Wellbeing Walk close to where they live – for communities to come together and experience the health and wellbeing benefits of walking. This work is part of the strategic plan and business objectives of Ramblers GB.
The role will deliver the Walking Together Project across communities in north London, Slough and Reading. The role will engage directly with the most disadvantaged communities, where loneliness, social isolation and inactivity could be prevalent, through a ‘Getting Started’ Wellbeing Walks programme. This is a community delivery role to work with local communities to establish walks and find potential walk leaders within the community to sustain walking.
Key responsibilities
- Deliver the Ramblers Getting Started element of the Walking Together Project
- Maintain positive working relationships with local and regional partners to deliver the project
- Maintain positive working relationships with local members/volunteers
- Attend Community/Borough or Town Council, steering group and other partner meetings and events and use to deliver the project
- Ensure relevant policies and procedures, compliant with current legislation and in line with Ramblers’ approach, are supported
- Set up a total of four community walking programmes in the identified areas each year
- Deliver and coordinate training opportunities for the communities who sign up to the project
- Support the Community Development Officers in identifying further opportunities in the area
- Manage and record project expenditure
- Provide regular progress reports
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
The person
Qualifications
Lowland Leader or working towards (Desirable)
Knowledge and Experience
- Experience working with a wide variety of groups and communities
- Excellent verbal and written communication skills with demonstrable attention to detail and the needs of different audiences
- Experience of successfully managing projects or programmes delivering against agreed objectives
- A proven track record in recruiting and working with volunteers
- Experience of designing and delivering training and support resources
- Excellent IT skills, including social media and web skills, and an ability to support others to use software and programmes
- Interest in/knowledge of walking/physical activity/public health
Ability to appropriately collect data for monitoring and evaluation purposes and collation of associated reports
Skills
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations
- Ability to develop and lead a project with the related co-ordination, planning and organisational skills
- Excellent interpersonal skills with an ability to build strong relationships with a variety of stakeholders
- Skills to enable the leading of safe and inspiring group walks
- Facilitation and training skills – in-person and online
- Ability to diagnose problems, provide solutions and make logical, timely decisions
- Ability to work independently and collaboratively as part of a team to achieve common goals
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors
- Flexible and resilient with the ability to balance competing demands
- Willing to travel and spend some evenings and weekends working
- Willing to undertake training and professional development to ensure skills and knowledge are up to date
The Ramblers promote diversity and welcome applications from all sections of the community
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
- Department
- Programmes & Delivery
- Locations
- London Office
- Remote status
- Hybrid
- Employment type
- Contract
- Closing Date
- 21 December, 2025
- Hours per week
- 28
- Contract Length
- The project will run for three years. The initial fixed-term contract will be for 12 months, with a potential extension for a further two years subject to funding.
- Salary
- £22,155.20 to £24,370 (FTE £27,694 to £30,463)
London Office
Benefit and Perks
-
Competitive salary
-
Free Ramblers membership on joining
-
Flexible/hybrid working
-
Pension contribution
-
Season ticket loan
-
30 days annual leave, plus bank holidays
-
Christmas office closure (in addition to holiday allowance)
-
Cycle scheme
-
Employee assistance program
-
And many more!
Culture and Values
The Ramblers has a staff team of around 100 people based at home or who work from our offices in London, Edinburgh, and Cardiff.
We are always in search of exceptional candidates to join our team. It doesn’t matter which field your expertise lies within.
If you’re hard-working, love to find solutions, and enjoy working in a friendly and nurturing environment, then we might just be the team for you.
Our values, which are Inclusive, Inspiring, Empowering and Responsible, guide us in our daily work. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of.
About The Ramblers
We are Britain’s walking charity, opening the way for everyone to enjoy the simple pleasures of walking and protecting the places we love to wander.
If you'd like to get in touch with us, please email recruitment@ramblers.org.uk for any queries related to recruitment. For anything else related to the Ramblers, please email us at ramblers@ramblers.zendesk.com
The Ramblers' Association is a company limited by guarantee, registered in England and Wales. Company registration no. 4458492. Registered charity, England & Wales no. 1093577, Scotland no. SC039799
Already working at The Ramblers?
Let’s recruit together and find your next colleague.