ZOE'S PLACE TRUST
24,250 - 27,350 per year
Zoe’s Place Baby Hospice Coventry
Full-time
JOB TITLE: Health Care Assistant RESPONSIBLE TO: Head of Care LOCATION: Zoe’s Place Baby Hospice Coventry SALARY: £24,250 to £27,350 per annum (depending on experience) JOB SUMMARY Health Care Assistants will work as part of a team to support the clinical team and outside agencies in providing specialised short break and palliative care. The postholder will ensure that all care and interactions are of the highest standards. Following robust competency assessments, the postholder will carry out clinical care, and provide holistic individualised care and support to children and their families. About us Zoe’s Place Baby Hospice is nurse-led, providing 24-hour short breaks and end of life support for babies and children up to the age of six who have life-limiting/life-threatening complex needs. Service delivery Ensure that all aspects of the role specification are met and that the service provided is culturally sensitive and appropriate for all sections of the communities we serve. Main duties of the job • Maintain high standards that reflect best practice guidelines, organisational policies, and hospice values. • Actively encourage a family atmosphere within the hospice. • Take charge on clinical shifts, ensuring that staff are supported and competent to carry out workload. • Ensure good time management and punctuality and maintain a professional appearance at all times. Conduct yourself at all times in a professional manner. • Adhere to Zoe’s Place policies and procedures, guidelines and standards at all times and promote these to others. • Ensure that all patient notes are accurate and thorough in accordance with professional and organisational standards. • Attend and participate in an annual appraisal and regular reviews of performance and objectives, identifying gaps in knowledge/skills and developing a plan to enhance service and self-development. • Encourage and promote the philosophy of Zoe’s Place and present a good public image. Health Care Assistant job description & person specification, January 2025 Page 1 of 4 Zoe’s Place Baby Hospice • Co-operate with all staff in maintaining good relationships with outside agencies in order to uphold the Charity’s image and win increased support for our work. • Report any incidents and accidents to the Nurse in charge in a timely manner and ensure that they are recorded in the appropriate documentation. • Promote and maintain dignity, privacy and confidentiality at all times. Other duties and skills required Communication and relationships • Maintain appropriate and respectful professional relationships with patients, families, colleagues, other staff and stakeholders to enhance service delivery. • Strong verbal and written communication skills with experience in using an Electronic Patient Record system. • Ensure that effective communication is maintained between staff on each shift. • Maintain accurate record-keeping and documentation. Ensure that risk assessments are reviewed regularly and staff are informed of any changes. • Attend and help to organise regular staff meetings, cascading any information that may be useful to staff. • Acknowledge and accommodate barriers to communication and understanding, including speech, hearing, language and emotion. • Encourage and champion collaborative team working. • Be aware of the Zoe’s Place Freedom to speak up: raising concerns/whistleblowing policy and signpost staff to this policy if they have any concerns. • Ensure an up-to-date knowledge of the Organisation’s Complaints and concerns policy and deal with any complaints in a sensitive and professional manner, with escalation to the Head of Care when required. • Understand and adhere to professional boundaries within a health care setting. • Communicate effectively with families and children with a range of complex care needs and disabilities. Leadership and management • Act as a positive role model to other staff ensuring good practice and the provision of a high standard of care. • Act as an ambassador for Zoes Place promoting the hospice mission and values at all times. • Ensure effective use of hospice resources. Health Care Assistant job description & person specification, January 2025 Page 2 of 4 Zoe’s Place Baby Hospice Clinical • Establish and maintain effective communication with children, families and professionals across health and social care services. • Admit children with complex care needs for respite. • Discharge children with complex care needs. • To look after children with complex care needs during their respite; follow an individualised care plan to the highest standard • Provide psycho-social, emotional and physical care and support to children and families. • Create a warm, welcoming, caring and safe environment, which is child friendly. • Understand your own professional limitations and recognise the need to refer to other members of the multi-disciplinary team. • Create opportunities for legacy building (memory-making) for families by providing them with options and resources. Training, education and quality • Be responsible for your own professional development • Participate in the hospice appraisal system and access training opportunities to improve your own knowledge and skills. • Participate in clinical supervision and safeguarding supervision. • Attend the Organisation’s mandatory and statutory study days as directed by your line manager. Health and safety • Comply with all organisational policies, procedures or systems of work and ensure that they are cascaded appropriately to the clinical team. • Take reasonable care of your own health and safety and that of others who may be affected by what you do or do not do. • Ensure a safe working environment by reporting all hazards and incidents. • Ensure the reporting of any risks to nurses or management. Infection prevention and control • Follow all infection prevention and control policies ensuring these are adhered to by all staff, so that patients are cared for in a clean environment and receive the highest standards of clinical care. • Attend any infection prevention and control meetings at the request of the Head of Care. • Ensure that you use the personal protective equipment provided by the Organisation. • Ensure that infection control in the hospice environment is maintained at a high standard and encourage staff to do the same. This job description is not an exhaustive description of the role and will develop and change to meet the evolving needs of the service. Health Care Assistant job description & person specification, January 2025 Page 3 of 4 Zoe’s Place Baby Hospice PERSON SPECIFICATION: HEALTH CARE ASSISTANT CRITERIA ESSENTIAL DESIRABLE Experience of working with children and families with complex needs and life- limiting illnesses. Has been involved in developing and reviewing policies and procedures. Has been involved in developing clinical competencies. Ability to deal with difficult situations. Qualifications • NVQ level 2 / Care certificate Experience/ knowledge • Experience working as a HCA or in a school/nursery/healthcare environment Skills, knowledge & competencies • Excellent communication skills. • Enthusiastic and motivated with a good conscientious attitude. • Flexibility to meet service demand. • Problem solving and decision making skills. • Ability to work within a team setting. • Ability to follow instructions but use own initiative for the best interests of the child, family and service. Attributes • Caring and approachable. • Good interpersonal skills. • Ability to provide holistic care. • Ability to follow policies and procedures. • Ability to follow instructions from senior members of the team. • Ability to work shifts including nights and weekends. • Reliable, punctual and organised. • Demonstrates commitment to equal opportunities. • Ability to maintain professional boundaries. • Aware of responsibilities in relation to data protection and confidentiality. • Awareness of the skills, interactions and models that underpin effective communication with children who have life- limiting/life-threatening conditions and their families. Other • Understanding of clinical governance and able to apply this to practice. • Work shifts, day and night. Staff signature…………………………………………………. Date…………………………. Health Care Assistant job description & person specification, January 2025 Page 4 of 4
JOB TITLE: Registered Nurse RESPONSIBLE TO: Head of Care LOCATION: Zoe’s Place Baby Hospice (Middlesbrough/Coventry) SALARY: £ per annum (depending on experience) JOB SUMMARY The Registered Nurse will work as part of a team providing specialised respite and palliative care, advising and supporting junior staff and care assistants to facilitate high quality, individualised care in collaboration with the multi-disciplinary team. They will provide a safe, caring, effective, responsive and well-led service to the families who access the hospice, to ensure that the children and families who access the service receive holistic family-centred care. About us Zoe’s Place Baby Hospice is nurse-led, providing 24-hour short breaks and end of life support for babies and children up to the age of six (extended to age 8 years as needed) who have life- limiting/life-threatening complex needs. Service delivery Ensure that all aspects of the role specification are met and that the service provided is culturally sensitive and appropriate for all sections of the communities we serve. Main duties of the job • Take charge on each clinical shift within a nurse-led unit ensuring that staff are supported with and competent to carry out their workload. • Lead by example, role modelling high standards that reflect best practice guidelines, organisational policies and the hospice values. • Ensure good time management and punctuality and maintain a professional appearance at all times. • There is an on-call element to this role. Registered Nurse job description & person specification, January 2025 Page 1 of 5 Zoe’s Place Baby Hospice Other duties and skills required Communication and relationships • Maintain appropriate and respectful professional relationships with patients, families, colleagues, other staff and stakeholders to enhance service delivery. • Strong verbal and written communication skills with experience in using an Electronic Patient Record system. • Ensure that effective communication is maintained between staff on each shift. • Attend regular staff meetings, sharing any information that may be useful to staff. • Acknowledge and accommodate barriers to communication and understanding, including speech, hearing, language and emotion. • Encourage and champion collaborative team working. • Be aware of the Zoe’s Place Freedom to speak up: raising concerns/whistleblowing policy and signpost staff to this policy if they have any concerns. • Ensure up-to-date knowledge of the Zoe’s Place Complaints and concerns policy and deal with any complaints in a sensitive and professional manner, with escalation to management when required. Leadership and management • Ability to work autonomously or as part of the team using initiative and forward thinking to continually improve service provision. • Work as an effective team member offering support, direction and guidance to junior colleagues. • Manage the shift and delegate responsibilities to other staff members as required to support the children, taking account of the complexity of the task, and the skills and competence of the staff member. • Act as an ambassador for Zoe’s Place, promoting the hospice mission and values at all times. • Represent the establishment at multi-disciplinary and multi-agency forums. • Provide support with the induction of new staff to ensure they have the appropriate information and training to carry out their role. • Ensure effective use of hospice resources. Clinical • Work within the principles of the NMC Code, ensure annual registration with the NMC and adhere to their revalidation requirements 3 yearly. • Be responsible for the assessment, planning, implementation, and evaluation of nursing care needs of an allocated group of children and regularly liaise with their family/carer to ensure these needs are updated. • Establish and maintain effective communication with children, families and professionals across health and social care services. • Ensure that any new referrals are processed quickly and efficiently and that information is gathered from the appropriate services involved in the child’s care. • Support transition of children and families to a new facility once they have outgrown the service. Registered Nurse job description & person specification, January 2025 Page 2 of 5 Zoe’s Place Baby Hospice • Adopt a research-based approach to specialist palliative care as well as general nursing care. • Develop and enhance nursing skills as required for the role; this will be led by the dependency and needs of the children accessing the hospice service. Training, education and standards • Share knowledge and expertise with others via informal and formal teaching and participate in the training and education of others, including new members of staff, care assistants and students. • Take on a link role in an area of interest and act as a resource in this area for colleagues. • Be responsible for your own professional development in accordance with NMC guidelines. • Participate in the hospice appraisal system and access training opportunities to improve your own knowledge and skills. • Participate in clinical supervision and safeguarding supervision. Health and safety • Comply with all organisational policies, procedures or systems of work and ensure that that they are cascaded appropriately to the clinical team. • Take reasonable care of your own health and safety and that of others who may be affected by what you do or do not do. • Ensure a safe working environment by reporting all hazards and incidents. • Provide any information requested to assist the Head of Care and the Deputy Head of Care in any investigations of incidents relating to clinical care. Infection prevention and control • Follow all infection prevention and control policies ensuring these are adhered to by all staff, so that patients are cared for in a clean environment and receive the highest standards of clinical care. • Ensure that you use the personal protective equipment provided by Zoe’s Place. • In the absence of a Housekeeper, ensure that infection prevention and control in the hospice environment is maintained at a high standard. This job description is not an exhaustive description of the role and will develop and change to meet the evolving needs of the service. Registered Nurse job description & person specification, January 2025 Page 3 of 5 Zoe’s Place Baby Hospice PERSON SPECIFICATION: REGISTERED NURSE CRITERIA ESSENTIAL DESIRABLE Qualifications • RSCN / Child Branch /Learning disability Experience of supporting and signing off students. Experience/ knowledge • Minimum of 1 year’s post-registration experience • Experience as nurse in charge/co-ordinating a team. • Ability to practice within the scope of the NMC Code. Experience of working with children and families with complex needs and life- limiting/life-threatening illnesses. Skills, knowledge & competencies • Excellent communication skills. • Enthusiastic and motivated with a good conscientious attitude. • Flexibility to meet service demands. Experience of paediatric palliative care and supporting families who have experienced loss or bereavement. Awareness of the skills, interactions and models that underpin effective communication with children who have life-limiting/life- threatening conditions and their families. Experience of working for a charitable organisation. Ability to deal with difficult situations. • A wide range of nursing skills and willingness to work towards full competence in clinical skills. • Aware of responsibilities around safeguarding of children and adults. • Use of research-based practice. • Ability to use initiative and work unsupervised. • Problem solving and decision-making skills. • Ability to work within a team setting. • Commitment to your own professional development. Attributes • Caring and approachable. • Good interpersonal skills. • Ability to provide holistic care. • Ability to follow policies and procedures. • Ability to follow instructions from senior members of the team. • Ability to work shifts including nights and weekends. • Reliable, punctual and organised. • Demonstrate commitment to equal opportunities. • Ability to maintain professional boundaries. Registered Nurse job description & person specification, January 2025 Page 4 of 5 Zoe’s Place Baby Hospice Other • Aware of responsibilities in relation to data protection and confidentiality. • Ability to work under pressure and tolerate stress within themselves and others. • Basic understanding of clinical governance and ability to apply this to practice. • Ability to participate in an on-call rota. Staff signature…………………………………………………. Date…………………………. Registered Nurse job description & person specification, January 2025 Page 5 of 5
Registered Nurse
Are you looking for a new challenge and wanting to develop your clinical and leadership skills within the specialised area of paediatric palliative care? Are you looking for a role which enables you to provide 1:1 care to amazing children and their families and an opportunity to make a difference? If you would you like to work in a professional supportive environment where quality and family centred philosophy are paramount, then look no further. Benefits of joining our team are:
- Excellent work life balance
- 27 days Annual Leave plus 8 Bank Holidays, Guaranteed leave for Christmas and New Year period
- Shift enhancements for weekends/nights/bank holiday shifts
- Annual NMC fees paid
- Personal Training Budget
- Paid Breaks
- Free on-site Parking
If you are interested in applying for the above position, please complete an application form and return to –
Tracey Armstrong
Head of Care
Zoe’s Place Baby Hospice
Easter Way
Ash Green
Coventry
CV7 9JG
or email to tracey.armstrong@zoes-place.org.uk
If you would like to discuss the role, please contact Tracey on 02476 939521
Hours: Full time and Part time
Salary: £32,234 - £36,234 – Depending on experience
Based at: Zoe’s Place Baby Hospice Coventry
Responsible to: Head of Care