Job Title:

Salary/Rate

Hours

Term

Location

Reports to:

Job Description

Business Support Co-ordinator

£26,299pa (pro rata)

14 hours per week

Temporary (12 months- contract may be extended)

Manchester

Service Manager

Accountable to:

Chief Executive

Job Purpose:

•  Support  the  ACCG  to  co-ordinate  the  business  services  functions  within  the

organisation.

•  To be the first point of contact for ACCG customers via telephone and company

email.

•  To assist the ACCG in providing an efficient business support function within the

organisation.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

•  To  work  collaboratively  with  colleagues,  Service  users,  and  stakeholders  to  meet

needs of service.

•  To receive, log and respond to internal and external queries and requests, forward

details to the appropriate personnel.

•  To  handle  and  record  financial  transactions  efficiently  in  accordance  policies  and

procedures.

•  To place orders for supplies and services on behalf of the team as required.

•  To prepare supplier invoices for payment in a timely manner.

•  To prepare and send invoices to customers in a timely manner.

•  Deposit cash sales at the bank/Post Office

•  To  record  and  maintain  information  within  the  ACCG  database,  manual  and

electronic systems to provide accurate management information.

•  To prepare statistical information as and when required.

•  To  attend  meetings  and  events  offering  business  support  including  preparing

information and papers related supporting documents as required.

•  To undertake all general office duties as and when requested.

•  To design and prepare literature and flyers for events or to promote ACCG services.

•  To  post  relevant  information  to  ACCG’s  social  media  accounts  and  website  as

instructed.

•  To respond to queries posted to ACCG’s social media accounts and website.

•  Ensure  accurate  records  are  maintained  of  service  user  attendance  and  services

utilised.

•  Adhere to all relevant policies and procedure procedures.

•  To take and produce minutes of meetings.

•  Participate in cultural activities which promote the services of the ACCG.

Quality Standards

•  To ensure, that the specifications from each funding body are met.

Personal/Professional Development:

•  The  post-holder  will  participate  in  any  training  programme  implemented  by  the
ACCG as part of this employment, such training to include: Staff development,
induction and on the job training

•  To  participate  in  an  annual  individual  appraisal  and  supervision  performance
review,  and  to  take  responsibility  for  maintaining  a  record  of  own  personal
and/or professional development.

•  Taking  responsibility  for  own  development,  learning  and  performance  and  by
demonstrating skills and activities to others who are undertaking similar work.

Communication:

•  The  post-holder  should  recognise  the  importance  of  effective  communication

and will strive to:

•  Communicate effectively with service users and carers

•  Recognise  people’s  needs

for  any  preferred  alternative  methods  of

communication and respond accordingly.

Confidentiality:

•

In the course of seeking support, service users and their carers entrust us with
personal  and  sensitive  information  including  their  health  and  other  matters.
They do so in confidence and have the right to expect that staff will respect their
privacy and act appropriately under the data protection rules.

•  The  post-holder  will  have  access  to  confidential  information  relating  to  service
users and their carers.  All such information from any source is to be regarded
as strictly confidential. The post holder will maintain and promote confidentiality
of information for ACCG members, service users and businesses in accordance
with the Data Protection Act.

Dignity and Respect

•  To  treat  service  users,  colleagues  and  visitors  with  respect  and  dignity  a  all

times.

•  To recognise and respect the cultural differences in others.

Health & Safety:

•  The  post-holder  will  assist  in  promoting  and  maintaining  their  own  and  others’
health,  safety  and  security  as  defined  in  the  ACCG  Health  &  Safety  Policy,  to
include:

•  Using  personal  security  systems  within  the  workplace  according  to  ACCG

guidelines.

•

Identifying the risks involved in work activities and undertaking such activities in
a manner or way that manages those risks.

•  Making effective use of training to update knowledge and skills.

•  Using appropriate infection prevention and control procedures, maintaining work

areas in a tidy and safe way and free from hazards.

•

Identifying, assessing and reporting any potential risks.

Fire

•  Adhering to fire regulations, procedures and evaluation procedures.

Note
This job description is neither definitive nor exhaustive and is not intended to be totally
comprehensive.  It  may  be  reviewed  in  the  light  of  changing  circumstances  following
consultation with the post holder.

                                          Business Support Co-ordinator

PERSON SPECIFICATION

ATTRIBUTES

ESSENTIAL

DESIRABLE

ASSESMENT

KNOWLEDGE &
EXPERIENCE

Excellent Customer services
skills.

Proficient in working with
standard office IT applications.

Experience of working with a
busy team and achieving
collective goals
•  Relevant qualification

equivalent to NVQ Level 2 or
equivalent qualification

•  At least one years’

experience of Business
Administration systems.

•  Proven, written and oral
communication skills

•  To  competently  organise  and
carry  out  designated  workload
within  the  scope  of  knowledge,
competence & training.

QUALIFICATIONS

APTITUDE &
ABILITIES

•  To

record

prepare,

and
complete all relevant documents
for service users and colleagues
in a clear and concise manner

•  To maintain accurate records
within an electronic database

•  Good  IT  skills  including  MS
and

Word,  MS  Outlook
familiarity with web browsing.

•  Proven numeracy skills

•  Competent  when  working  with
voluntary

and

statutory
organisations.

•  Ability  to  work  independently
without direct supervision.

•  Demonstrable

to
prioritise  workload  in  order  to
meet deadlines

ability

Experience of
working in a
health or social
care setting

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•  Ability to

sensitively/compassionately
deal with service user needs
and maintaining confidentiality
at all times.

•  Commitment

achieving
personal  and  organisational
objectives.

to

•  Proven  written

and

oral

communication skills.

DISPOSITION /
ATTITUDE /
MOTIVATION

•  Willingness to undertake

mandatory and further training
and development appropriate to
role.

•  Pleasant & social manner with
a positive and caring attitude.

•  Commitment

imparting
knowledge  and  experience  to
others

to

•  Reliable  and  proactive

team

player

•  Ability to remain calm in

stressful situations and cope
under pressure.

•  Self motivated with ability to

motivate others

•  Ability  to  travel  in  an  efficient
and
to
effective  manner
undertake  all  the  duties  of  the
post

•  Flexible to meet changing
service requirements

OTHER FACTORS

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