JOB DESCRIPTION Job Title: Operational Manager Hours: 35 hours per week Contract: Permanent contract (subject to funding) Salary: £38,799.94 (SCP 34) Responsible to: Deputy CEO Holiday Entitlement 26 days annual leave plus 10 public holidays pro rata This role is subject to satisfactory Adult and Child PVG scheme membership. Job Purpose The Operational Manager post is a leadership appointment to the EWA management team reporting to the Deputy CEO. There are two operational managers within EWA who work together to ensure that EWA provides a professional and consistent service to women, children and young people accessing our services. The operational managers are jointly responsible for managing EWA services for women and children. Responsibilities of the post include management of day-to-day operations; management of seniors and team leaders; HR management for all operational staff; supporting the development of service delivery; implementation of quality assurance measures and monitoring and reporting on service delivery; active participation in the leadership of EWA. Our services for women and children are wide ranging and include but are not limited to: • supported accommodation for women on their own or with their children; • crisis support; • ongoing emotional and practical support in the community; • support for women and children going through criminal and civil court processes; • employability and peer group support. Page 1 of 3 Principle Tasks • Operational Management of Services this includes but is not limited to: ▪ Oversight and management of the planning, delivery and monitoring of quality services for women, children and young people affected by domestic abuse, in line with regulatory requirements and EWA policies. ▪ Supporting the CEO and Deputy CEO in the development of strategic and operational plans and leading on the delivery of operational plans. • Staff Management ▪ Responsibility for direct line management of team leaders and seniors, including but not limited to, responsibility for all HR functions within areas of responsibility in line with EWA policies and procedures. ▪ Providing leadership to team leaders and seniors to support their effective line management of support staff including promoting good communication and encourage positive dynamics and team-building within the staff team. • External relationships ▪ Building and maintaining excellent relationships with external partners, funders and multi-agency partnerships as required and supporting team leaders and seniors to the same. • Participation on Management Team • Support the continued funding of EWA services through supporting development of applications to funding bodies and provision of timely and accurate information to CEO and Deputy CEO • Provide support to the Deputy CEO and assist with the development of services by being flexible in fulfilling the responsibilities of this post and carrying out other duties as requested by the CEO that are consistent with EWA services. • Provide managerial guidance to staff working in 24-hr services through participation in the on-call rota Page 2 of 3 Operational Manager: Person Specification Essential Requirements • Understanding of the range of needs of women and children impacted by domestic abuse and the ways in which specialist service within a multi-agency response can be effectively provided. • Experienced leader or manager with evidenced commitment to ongoing improvement in service delivery and experience of managing multiple teams. • Experience of developing and implementing quality standards and monitoring and evaluation of services. • Experience of managing staff working with trauma and/or embedding trauma informed practice into services and experience of guiding others to build and sustain effective, professional relationships with clients and partner agencies. • Knowledge of the regulatory and policy requirements of a care inspectorate regulated service or equivalent, and experience of implementing these. • Experience of building and maintaining strong relationships with a wide range of external partners. • Excellent verbal and written communication skills, with experience of communicating appropriately in a variety of formats to a wide range of audiences. • Creative thinker with excellent problem-solving skills. • High level of computer literacy. • Ability to register with SSSC as a supervisor in a housing support service and willingness to complete any qualifications required to maintain registration. • Strong commitment to the aims, objectives and ethos of EWA. • Ability to travel locally. Desirable requirements • Experience of managing a regulated service. • Experience of managing one or more of the types of support service provided by Edinburgh Women’s Aid. • Excellent understanding of the needs of vulnerable children and families. Women only need apply under Schedule 9 (Part 1) of the Equality Act 2010 Edinburgh Women’s Aid is an equal opportunities employer and welcomes applications from all sections of the community. Company No: SC237521 / Registered Charity No: SC028301 Page 3 of 3
Volunteer Board Member (Trustee) role description and skills profile Role title: Board Member/Trustee Why do you need me? Edinburgh Women’s Aid strives for a society free from domestic abuse by providing practical and emotional support, and information and advice to women and children. The charity also raises awareness of domestic abuse and its prevalence across society. The Board is responsible for effective governance of the charity. We are looking for new Board members to bring diverse skills to the Board to enhance the governance of the charity. W E N E E D Y O U What activities will I be involved in? • Attendance of and active participation in Board meetings (which take place four times per year) • Preparation for discussions of the Board (reading papers in advance of meetings) • Willingness to join at least one sub-group (currently strategy, personnel and finance) and actively participate in these meetings (which take place around three times per year per sub- group) • Attendance at Annual General Meeting • Attendance at annual strategy day (which usually takes place on a Saturday) • Participation in occasional staff recruitment processes, development days and training (approximately 3 days per year) • Governing the charity in accordance with its governing documents, the policies developed by the Board and the requirements of OCSR http://www.oscr.org.uk/managing-your- charity/trustee-duties/ and relevant legislation • Recommending policies to the Board • Establishing the overall goals and strategic priorities of the charity in order to meet the needs of the service users and taking into account funding streams and restrictions, and evaluating the charity’s success in meeting these goals and priorities • Ensure the financial stability of the charity • Fostering positive working relationships with other Board members and members of staff • Promoting the charity through community networking What skills and abilities will I need to have? • Commitment to the ethos of the charity and a feminist analysis of domestic abuse • Commitment to the work of the organisation • Excellent communication skills • Excellent time-management skills • Awareness of and abstention from any conflict of interest • Non-judgmental, inclusive approach • Willingness to speak your mind What are the goals? • Be an enthusiastic advocate for Edinburgh Women’s Aid • Make a difference to your local community • Effectively govern the charity in a responsible way so as to benefit service users How much time should I offer? • A minimum commitment of six hours a month (includes Board and Sub Group meeting preparation) Where will meetings be based? • Normally board meetings are held in the evening at our office in Stockbridge, Edinburgh. Development days and AGM are either held in Stockbridge or elsewhere in central Edinburgh What are the benefits to me? • Meeting and working with new people • Developing your governance skills • Developing your finance skills • Developing your team work skills • Adding to your CV • Developing your leadership skills • Making a difference to your local community • • Having fun, sharing your enthusiasm and doing something new! Improving the lives of women and children affected by domestic abuse Is there an induction and training? • You will be given an induction to help familiarise you with Edinburgh Women’s Aid services. You will also receive an induction to the Board. • There are ongoing opportunities for training and progression to roles on the board e.g. chair, deputy chair, treasurer. What ongoing support/guidance will there be? • Opportunities to meet and network with staff and fellow Board members during the year, and attend relevant training courses. Will my expenses be paid? • We pay volunteers’ “out-of-pocket” expenses within agreed guidelines. Are there any reason’s you won’t accept my application? • If you are barred from being a company director or trustee of a charity, or barred from doing work with vulnerable adults. If you have used any of our services or been employed with us over the past year. • • We only accept applications from women. • If you are closely related to a member of staff. What’s the next step? Fill out an application form and we will carry out a selection process, as we have a limited number of spaces on our board. A satisfactory Disclosure Scotland Children and Protected Adults PVG (protecting vulnerable groups) scheme membership check is required for this position for all Board members. There is no cost attached to this and we will support you to complete the application. We require this check in order to safeguard our Board members and our service users from harm. More information on this process can be found at https://www.mygov.scot/working-jobs/finding-a-job/disclosure/
JOB DESCRIPTION Job Title: 24HR Refuge Support Worker Hours: 14 hours per week plus 1 sleepover (1 back shift/one day shift includes weekends and public holidays) Duration: Permanent contract (subject to funding) Salary: £29,232 pro-rata (£11,693 + £45 per sleepover + 7.5% unsociable hours) Location: Edinburgh Office Responsible to: 24HR Team Leader Peers: Holiday Entitlement 24HR staff, Localities Workers, Duty/Crisis Workers, EDDACS Workers, Recovery Service Workers 26 days annual leave plus 10 public holidays pro rata This role is subject to satisfactory Adult and Child PVG scheme membership. Job Purpose The role of the 24HR Refuge Support Worker is to provide a safe and supportive environment for women and children who have experienced or are at risk of domestic abuse and may have additional support needs. You will offer trauma-informed practical and emotional support, supporting women to regain their confidence, independence, and sense of empowerment as they move forward with their lives. In this role, you will ensure the refuge remains a secure and welcoming space, where women feel safe and supported. You will carry out risk assessments and safety planning, while also assisting with housing, finances, health, and legal matters. You will work closely with external agencies and the wider EWA team to provide a holistic and coordinated approach to support, ensuring women and children receive the most effective support and resources tailored to their needs. Main Duties • To assess, with a woman, her support and safety requirements and to develop with her a support and safety package which is appropriately recorded and tailored to her risks and needs. • To provide practical and emotional support in an empowering way as part of a planned input to support women to recover from domestic abuse who may have additional support needs with mental health, substance misuse or a vulnerability from more than one perpetrator. • To create a safe environment for women and any accompanying children who use EWA services. • To support women with concerns in connection with any accompanying children or young people. • To respond appropriately and empathically to women who are emotional or in a distressed state. • To ensure the refuge accommodation is available, prepared, and ready for occupation. • To ensure that all necessary paperwork relating to EWA accommodation is completed. • To familiarise women and any accompanying children with the appropriate EWA accommodation environment, regulations, expectations and safety procedures. • To ensure the refuge flats are maintained to a high standard and remain in good repair and decoration. • To accurately and appropriately advise women of their welfare rights, legal rights, immigration rights, housing options, benefits and child support options. • To assist women with necessary paperwork for application for housing benefits and other services to enable women to make informed choices and decisions. • To ensure that EWA’s (including any related funder or registration required) records, administration and documentation are completed correctly. • To provide advocacy support in respect of the above options if required or requested. • To work positively with other agencies to provide a holistic multi-agency response to women’s needs. • To act within organisational policies and procedures. Other Duties • To work to the SSSC code of practice for support workers and national standards for care – housing support services. • To ensure EWA policies and health and safety procedures are followed. • To maintain clear, comprehensive records and reporting for service delivery, funder requirements and monitoring and evaluation purposes. • To actively participate in personal and team development including attending support and supervision, team meetings, training and appraisals. • To provide information and advice to other professionals, agencies, and individuals on domestic abuse and EWA services to increase referrals. • To lead and facilitate social/group/evaluation opportunities for women who are using EWA services. • To actively develop professional and positive relationships with partner agencies. • To assist with the running of EWA by being flexible in approach and carrying out other duties as required by management and commensurate with this post. Please note- the above list is not exhaustive Person Specification Essential • Qualified to SVQ Social Services and Healthcare at SCQF Level 6 or other relevant qualification to register as a housing support worker with the SSSC or willingness to work towards a qualification. • Understanding of domestic abuse and the effects of abuse on women and children. • Understanding of additional support needs such as mental health, substance misuse and honour based abuse. • Ability to work within the values and ethos of a feminist understanding of domestic abuse. • Experience of providing person centred, empathic and empowering support to vulnerable women. • Ability to maintain work records and to keep appropriate monitoring and evaluation records to a high standard. • A high standard of verbal and written communication. • Computer literate. • Ability to manage a caseload and work on own initiative in a busy environment. • Non-judgemental and anti-discriminatory approach. • Understanding of child protection and adult support and protection procedures. • Understanding of the SSSC code of practice and National Care Standards. Desirable • Experience of supporting women on a one to one basis. • Experience of working with domestic abuse. • Knowledge of current housing, welfare and benefits procedures. Women only need apply under Schedule 9 (Part 1) of the Equality Act 2010 Edinburgh Women’s Aid is an equal opportunities employer and welcomes applications from all sections of the community. Company No: SC237521 Registered Charity No: SC028301