RIBBLE VALLEY CROSSROADS CARE

Job Description – Carer Support Worker

Ribble Valley Crossroads Care provides support to carers and people with care needs 24 hours
a day, 365 days a year.  A carer is anyone who cares, unpaid, for a friend or family member
who due to illness, disability, a mental health problem or an addiction cannot cope without their
support.

Staff will be encouraged and supported to see their work in terms of helping people to achieve
their goals and desired outcomes and not just to perform the prescribed tasks.  The job
description is a broad description of the duties a Carer Support Worker will be expected to
perform with some examples given for what the main duties actually involve. The exact duties to
be carried out for each person with care needs are not limited to those examples; these will be
agreed with a senior member of staff before the Carer Support Worker begins providing support
and will then be set out in a care plan. Comprehensive induction training will be provided.  Staff
will not work unsupervised until induction has been successfully completed.

The Carer Support Worker’s working pattern will be agreed between them and a senior member
of staff.

Job title:

Location:

Carer Support Worker

The Carer Support Worker will work in the service user’s home and
will need to drive between service user’s homes and the office in
Clitheroe as needed.

Responsible to:

Senior Care Practitioners/Registered Manager

Main aims of the post
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•
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To provide support to carers and people with care needs including emotional support.
To provide personal care.
To carry out domestic tasks.

Duties to include

1.

2.

3.

4.

To assist with personal hygiene, for example helping the person with care needs to have
a bath or shower, to go to the toilet or to care for their skin or hair.

To assist with dressing / undressing, choice of clothes and personal appearance.

To support the person with care needs with their medication.

To assist with mobility including use of wheelchairs, hoists etc

Ribble Valley Crossroads Care

        Job Description

5.

6.

7.

8.

9.

10.

11.

12.

13.

To assist with a therapeutic programme designed by a medical professional.

To provide emotional support, companionship and a safe environment for those in need
of supervision and help.

To carry out basic first aid and summon emergency services.

To report any concerns about abuse or the welfare or safety of any adult or child there is
contact with at work to a line manager / nominated person / person on call.

To undertake specialised tasks as agreed and after appropriate training, for example,
administration of medication by specialised techniques

To support the person with care needs with activities outside their home, for example
community activities, shopping or attending medical appointments.

To provide support with organised group activities for people with care needs.

To prepare meals and drinks and provide assistance with eating / drinking.

To help clean the home for example: washing up, vacuuming, cleaning the bathroom and
doing laundry.

Health and safety

14.

15.

To implement, operate and maintain safe systems of work in accordance with
Crossroads Care policies, procedures and guidance, training and associated risk
assessments.

To report to your manager any situations or issues for concern relating to significant
foreseeable risks, incidents (including near misses) and / or accidents which give cause
for concern in relation to safe systems of work (affecting your own health and safety or
that of others affected by your work activities).

General

•  To be committed to safeguarding and promoting the welfare of vulnerable adults and

children.

•  To work at all times within the philosophy and policies of Crossroads Care.

•  To respect the personal choice and lifestyles of colleagues, carers, and people with care

needs, ensuring that Equal Opportunity principles are applied at all times.

•  To undertake any other duties that may be considered commensurate with the level of the

post.

•  To ensure that all confidential information both verbal and written is handled in the correct

manner as per policies, procedures and guidelines.

•  To work with the care team leader and manager to ensure compliance with relevant

regulatory requirements, Carers Trust Quality Award and PQASSO.

•  By precept and example promote respect and inclusion for disabled people.
•  Encourage recognition of the needs of carers generally.

•  Maintain and develop positive relationships with care commissioners, families and staff.

•  Promote the Charity in building rapport and trust with carers we work for other agencies and

also the wider public.

•

To follow Crossroads Care Code of Conduct.

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Ribble Valley Crossroads Care

        Job Description

Person Specification

Essential

Desirable
Experience

•  Experience of providing care.
•  Experience of working with vulnerable

adults and / or children.

•  Health and Social Care NVQs level 2
or 3 / Health and Social Care Diploma
level 2 or 3.

•  The Care Certificate

•  Understanding of the needs of carers.

Qualifications

•  Commitment to undertake The Care

Certificate

•  Commitment to undertake Health and
Social Care Diploma level 2 within two
years of appointment.

Skills and abilities
•  Able to develop good working relationships
with carers and people with care needs
while maintaining appropriate personal
boundaries.

•  Able to work independently and take

initiative while working within Crossroads
Care polices, procedures, guidance.
•  Able to demonstrate care and respect for

vulnerable adults and children.
•  Able to demonstrate good verbal and

written communication skills.

Knowledge
•  Understanding of the importance of

confidentiality.

Other
•  To be committed to safeguarding and

promoting the welfare of vulnerable adults
and children.

•  Able to work in the area covered in a time

and cost effective manner.  Drivers will only
be permitted to carry service users if they
have held a driving licence for at least one
year and have no more than six points on
their licence.

•  Applicants must be willing to undergo

screening appropriate to the post, including
checks with past employers and the
Criminal Records Bureau.

•  Must be a car driver with access to a car.

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