At Everyturn Mental Health, we believe that everyone deserves access to compassionate, person-centred mental health support when they need it most.
We’re thrilled to be launching a brand new residential service in Bethlem, developed in partnership with South London and Maudsley NHS Foundation Trust. This marks an exciting milestone as we expand Everyturn’s services into London for the very first time.
Our new 12 - 14-bed service will provide specialist, clinically-led community rehabilitation for people with complex mental health needs, offering 24/7 clinical support in a safe, therapeutic, and recovery-focused environment.
We’re now looking for an experienced and values-driven Service Manager to lead this service from the ground up. This is a unique opportunity to shape a new model of life-changing care and make a lasting difference in people’s recovery journeys.
What you'll do:
As Service Manager, you’ll provide both clinical and operational leadership, ensuring the service delivers safe, effective, and person-centred care in line with CQC and NHS standards. You’ll take ownership of service performance, governance, and quality, inspiring your team to uphold our values and deliver excellence every day.
Your key responsibilities will include:
- Providing strong clinical leadership and operational management to ensure high-quality, recovery-focused care.
- Overseeing care delivery for residents with complex needs, ensuring personalised, outcomes-based support.
- Leading, motivating, and developing a skilled multidisciplinary team through supervision, coaching, and professional development.
- Embedding a culture of accountability, learning, and wellbeing across the team.
- Managing staffing, budgets, and resources effectively to maintain quality and sustainability.
- Acting as theCQC Registered Manager, ensuring compliance with all relevant legislation and regulatory standards (including the Mental Health Act, Mental Capacity Act, and safeguarding).
- Monitoring KPIs and quality metrics, identifying areas for continuous improvement.
- Working closely with the Operations & Partnerships Director and Head of Nursing Services to provide quality and performance assurance.
- Promoting evidence-based practice and driving innovation in care delivery.
- Responding to audit findings, feedback, and inspections with a proactive improvement mindset.
What you'll bring:
You’ll be a confident, compassionate, and inclusive leader, someone who is motivated by seeing others thrive and delivering meaningful outcomes for people with complex mental health needs.
You will have:
- NMC registration as a Mental Health Professional
- Significant experience supporting people with complex mental health needs and challenging behaviours, ideally including transitions from secure care.
- CQC Registered Manager status (or eligibility) and a strong understanding of governance and regulatory compliance.
- Proven experience leading multidisciplinary teams in residential, nursing, or community mental health settings.
- A track record of developing and implementing care pathways that deliver measurable, person-centred outcomes.
- Strong budget management and operational leadership experience.
- Excellent communication and relationship-building skills, with the ability to inspire and influence others.
- Experience managing complaints, maintaining confidentiality, and understanding GDPR.
- A commitment to continuous professional development for yourself and your team.
- Proficiency in Microsoft Office 365 and digital systems.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
INDHP
Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).
© Everyturn Mental Health. All rights reserved.
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Everyturn Referral Assistant
An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis.
This is a fantastic opportunity for recent psychology graduates with admin experience!
This is a permanent, full time role (37.5 hours per week).
As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.
About you
We would love to hear from you if you possess the following:
- Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
- Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
- Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
- Have excellent customer service skills and confident telephone manner
- Are an inspirational team player with excellent communication skills and able to work collaboratively
- Are computer literate and have good understanding of Microsoft Office
- Are able to deliver required performance targets
Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
Please bare in mind during your training period you will be required to be in the office full-time.
This role is not eligible for sponsorship as is does not meet the requirements as set out by the UK Visa and Immigration Service
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).
© Everyturn Mental Health. All rights reserved.
We use cookies to optimise site functionality and give you the best possible experience.
Everyturn Referral Assistant
Case Worker, Northumberland Safe Haven
Enhancements paid for evenings, weekends and bank holidays
5x days fully-flexible, Monday to Sunday
We have a fantastic opportunity for a Case Worker to join our amazing new service which has recently launched. We are looking for resilient, compassionate individuals to work in our new Safe Haven in Ashington.
You will provide a safe and welcoming environment in person and over the phone for all clients, using de-escalation skills, active listening and calm communication. To support the person to develop their knowledge, skills and confidence to withstand future life challenges, whilst maintaining good mental health and wellbeing, and liaising with appropriate services.
About the role
- Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (wrap), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.
- Provide signposting and guidance, as well as support where appropriate to the person to access services and resources they need. The amount and intensity of this support will vary depending on the person’s needs, mental health and life circumstances to ensure they are supported during their recovery.
- Develop knowledge of the local care pathways and local community knowledge (including cultural sensitivities) to meet service users’ need and support the individual journey.
- Support people to develop lasting, independent peer-support networks beyond the Service to enable them to maintain their recovery.
- Manage documentation and time effectively, ensuring up to date and clear record keeping in line with organisational policies, making best use of supervision, training and staff development. Ensuring up to date and clear record keeping in line with policies.
About you
- Demonstrable experience of working 1:1 with service users with complex needs
- Demonstrable experience working within Health, social care or VCSE systems
- Awareness of Health and Social care systems
- Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health
- Awareness of recovery in the context of mental health
- Awareness of the effects of stigma and discrimination
- Awareness of issues surrounding homelessness, financial inclusion or substance misuse
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
Everyturn Mental Health is the trading name of Everyturn a registered charity (charity number 519332) and a company limited by guarantee registered in England and Wales (company number 02073465) and Everyturn Services Ltd, company registered in England & Wales (company number 4391008).
© Everyturn Mental Health. All rights reserved.
We use cookies to optimise site functionality and give you the best possible experience.
Everyturn Referral Assistant