Vacancy at Bluecoat Sports Health & Fitness Club
Duty Manager
Salary £ 29,721
RH13 0YB
Details
Managing a shift team in an effective manner ensuring the Club is safe, clean and presentable at all times whilst delivering a high quality of service and customer care.
Work as part of a team in a busy dual use Health & Fitness Club with a high degree of customer service focus. Report to the Operations Manager with any relevant information and assist communication with the rest of the team.
To manage daily banking and financial procedures. Ensure daily procedures and standards are met and followed.
Ensure Child Protection Procedures are always undertaken appropriately and with specific regard to the segregation of members and CH pupils within changing facilities.
Ensure the overall safety and security of the building including its opening and closure. Ensure a safe environment exists in the swimming pool and to carry out pool tests and rectify report and/or take appropriate action to ensure the safety of bathers.
Assist in personnel and membership enquiries. Ensure that till reconciliations are carried out efficiently and correctly. Deal with and manage any incident or emergency by completing the relevant documentation, notifying the necessary people.
Check all areas of the building on a regular basis, correcting or reporting faults or maintenance tasks as necessary and taking any other action as may be deemed appropriate. Check all areas of the building on a regular basis to always ensure cleanliness.
Check all shifts are covered at least 3 days in advance and arrange cover for sickness. Ensure that activities have the correct equipment available and are set up and taken down when required.
To proactively produce daily tasks and work lists in addition to the Standard Checklists, to improve overall standards of facilities and service. Liaise with and manage all staff, setting tasks and ensuring that they fulfil their duties correctly and efficiently. To assist the Receptionist and other staff as necessary and particularly during busy periods.
To complete a shift checklist and pass on all relevant information to the following Duty Manager. To plan and co-ordinate small events and functions when required. To conduct meetings and help with organising and running staff training sessions, including highlighting staff who must attend and communicating details of training to attendees. To proactively develop all operational staff, providing mentoring and guidance to raise standards of performance across all levels of the operational team.
To complete tours and membership price presentations as and when required. To play and integral role within the sales function; completing tours and membership price presentation and dealing with membership enquiries through to completion.
· Ensure procedures are followed and met.
· Proficiency in the use of IT software.
· Observe Health and Safety and Fire regulations.
· Comply with Company policies.
· Attend staff meetings and training as required.
Safeguard and promote the welfare of children and young people by ensuring adherence to relevant Club procedures.
National Pool Lifeguard Qualification (NPLQ) desirable, and then essential if appointed, training funding will be offered to the successful candidate.
Benefits
28 days holiday per year (this includes public holidays)
Discounted club membership
Free parking
Free lunch during term time (qualifying staff)
Pension Scheme
Life Assurance (subject to eligibility)
Employee Assistance Programme
Rewards Scheme
Support with training and development
Notes
Bluecoat Sports is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced disclosure application with the DBS (Disclosure and Barring Service). More details on the disclosure process can be found on www.gov.uk/disclosure-barring-service-check.
Bluecoat Sports is an Equal Opportunities employer.
Attached documents