Emergency Grants Manager

Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is an international non-governmental humanitarian and development organization. It has been operational in the Democratic Republic of Congo (DRC) since August 2007 and currently employs more than 400 national and expatriate staff. Mercy Corps’ country office is based in Goma, with sub- offices/bases in Beni (North Kivu Province); Bukavu, Kavumu, and Uvira (South Kivu Province); Bunia and Mambasa (Ituri Province); as well as Tshikapa, Kalonda Ouest, and Ndjoko Mpunda in Kasaï Province.

In 2023, we reached nearly two million people through our key activities in the DRC, combining long- term development programs with emergency humanitarian response to: 1) improve water service delivery and ensure equitable access to water, sanitation, and hygiene services in both urban and rural areas (WASH); 2) enhance food security and nutrition; and 3) promote diversified livelihoods, economic recovery, and development. Mercy Corps DRC’s humanitarian programs specifically aim to assist populations affected by conflict and crisis in eastern Congo through unconditional cash assistance and emergency WASH support to displaced persons, returnees, and host families.

Mercy Corps DRC implements ambitious programs designed to strengthen the ability of the most vulnerable people to overcome challenges and build their resilience in the face of one of the world’s most significant humanitarian crises. In this context, Mercy Corps DRC is seeking a Grants Manager for the Emergency Program for its Goma office.

The Position (General Position Summary)

As a member of Mercy Corps’ DRC Emergency Team, the Emergency Grants Manager will work closely with the Emergency Programs Director (EPD), the SAFER Consortium Director, and the Deputy Emergency Grants Manager to ensure the delivery of high-quality and impactful programming within Mercy Corps DRC’s emergency response portfolio. The position will contribute to humanitarian efforts across the DRC by supporting the implementation of life-saving interventions, including those under the multi-million-dollar, multi-donor funded SAFER program — a consortium of international NGOs working together to promote a rapid, principled, efficient, and effective response to humanitarian needs.

The Emergency Grants Manager will play a key role in securing new funding opportunities by coordinating or leading proposal development processes, while also ensuring the quality and timeliness of donor reporting and communications for ongoing programs. Additionally, the position will oversee and support the sub-award management process.

Essential Responsibilities

STRATEGY AND VISION

• Contribute to the collective vision and strategic direction of the Emergency Department portfolio to ensure the highest level of impact.
• Ensure program excellence and continuous improvement through innovation, systematic learning, and adaptability to evolving dynamics and contexts.
• Identify opportunities for innovative collaboration with other internal departments and external partners to enhance program quality and effectiveness.

GRANTS MANAGEMENT

• Ensure that both awards and subawards are managed in full compliance with Mercy Corps and donor rules and regulations.
• Support the effective oversight of program implementation to guarantee that activities are delivered on time, within scope, and within budget, in alignment with established grants management standards and systems.
• Ensure that partners and Mercy Corps teams submit narrative and financial reports in a timely manner, following the templates and guidelines provided by Mercy Corps.
• Ensure that partners’ reports are accurately integrated into the overall donor reports.
• Supervise the Deputy Emergency Grants Manager, ensuring the quality, accuracy, and completeness of all donor reports prior to submission.
• Ensure that all proposals and program reports adhere to donor requirements, Mercy Corps’

internal procedures, and sector best practices.

• Oversee the use of communication materials and success stories developed by teams to effectively support donor reporting and visibility.
• Organize regular coordination meetings with relevant stakeholders, including Mercy Corps team members and partners, to collect feedback and document lessons learned, thereby improving the quality, consistency, and relevance of reporting and donor communications.

NEW BUSINESS DEVELOPMENT

• Coordinate and oversee new business development partnerships and relationships.
• Oversee proposal development processes, including drafting and producing high quality

concept notes and proposals that support Mercy Corps DRC’s strategic programming goals.

• Actively contribute to resource mobilization efforts by identifying and pursuing new funding opportunities to ensure the long-term sustainability of Mercy Corps DRC’s Emergency Department.

PROGRAMME QUALITY MONITORING

• Ensure that the Emergency Department has sufficient systems in place to meet programme management standards and comply with donor regulations and good practice, including the Quality Assurance and Control process, in close collaboration with the Program Performance and Quality Manager.
• Ensure complex programs are meeting Mercy Corps’ identified complex program standard, in

close collaboration with the Program Performance and Quality Manager.

• Support and ensure teams are adhering to program policies, protocols and systems.
• Support setting up protocols to inform program implementation, including internal and external reviews at programmatic and quality levels.
• Support setting up and maintain team coordination tools, holding components to account to deadlines.

FINANCE & COMPLIANCE MANAGEMENT

• Ensure the grants management is transparent and compliant with donor and Mercy Corps regulations and procedures.
• Monitor all approved grants while closely collaborating with finance department to ensure timely financial projections.
• Monitor approved grants and monthly burn rates, ensure submission of timely financial spend projections and reporting is completed in line with Mercy Corps and donor templates through monthly BvA meetings and ongoing budget tracking.
• Work with HQ to ensure on-time and on-budget reporting and manage donor communications and requests.
• Coordinate with Finance to address any reporting challenges in a timely manner.
• Ensure the monitoring of the grant agreement for compliance with Mercy Corps policies and procedures as well as donor/government/external rules and regulations, particularly in regard to subawards and partners.

INFLUENCE & REPRESENTATION

• Represent Mercy Corps with donors and within the humanitarian community through communications and attendance at key internal and external meetings as requested by the EPD.
• Manage donor communications regularly and efficiently in close coordination with the EPD.
• Develop and manage collaborative relationships with Mercy Corps team, implementing partners and donors.

• Maintain communication tools and systems to ensure effective coordination across the portfolio.
• Organize and conduct monitoring visits to the project sites and host visitors and donors, as needed.
• Maintain regular communication with Mission level and HQs focal points to ensure the program is run in coordination with other programs and departments, and Mercy Corps complex program guidelines, leveraging cross program learning particularly on program management and collaboration where possible.

Supervisory Responsibility

Deputy Emergency Grants Manager

Accountability

Reports Directly To: Emergency Program Director

Works Directly With: Deputy Emergency Program Director, Emergency Program Managers (Cash, WASH, Protection) as well as MEL and Quality & Performance Manager, SAFER Director, SAFER partners (4 INGOs), DoP, Finance team, Communication team.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects

Minimum Qualification & Transferable Skills

• Internationally recognized experience in project or program and grants management required.
• 5-7 years of experience with European donors, FCDO and US institutional donors including in grant management, proposal development, partners coordination and donor reporting.
• Field experience working and supporting humanitarian and emergency programming with displaced populations (i.e. MPCA, WASH, FSL and Protection).
• Excellent communication and stakeholder management skills, and the capacity to work with and influence senior leadership.
• Demonstrable ability to produce high quality deliverables at speed and with minimal supervision.
• Excellent program management and financial skills.
• Ability to multi-task and juggle several tasks and relationships at one time, with little to minimum supervision.
• Coaching and mentoring skills and experience a distinctive plus.
• Proven ability to work effectively in multi-cultural teams and with technical and administrative staff and consultants.
• Fluent French and English (spoken and written) mandatory.
• Prior work experience in DRC and demonstrable understanding of the context a significant advantage.
• Ability to work in a sometimes solitary environment with moderate levels of insecurity and occasional restrictions on personal movement.

Success Factors

A successful candidate will be able to work independently, take initiative with tasks and self-learning, and be proactive in communications and development of professional relationships. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with demonstrated sensitivity to the people and issues in the region. The ability to demonstrate exceptional interpersonal, relationship and cross-cultural communication skills especially in high stress environments is essential for success. S/he will be committed to the values and mission of Mercy Corps; have the ability to creatively problem-solve, to juggle multiple priorities under tight deadlines and to calmly and diplomatically deal with unexpected and sudden events impacting program operations with patience, dynamism, tenacity and a good sense of humor.

Living Conditions / Environmental Conditions

The position is based in Eastern DRC, preferably in Goma but could change depending on the evolution of the context to other Mercy Corps bases (Bunia or Beni) and it requires up to 15% travel to support emergency programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in shared housing (2 person only) and staff will have access to good medical services and the living situation is of a reasonable standard. Not accompanied.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultancy - Cost-Recovery & Subscription Model Market Assessment for Analysis Services

Description

Background 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

The Mercy Corps Crisis Analysis Team combines traditional research methods with powerful data science tools to help organizations navigate complex, high-risk environments impacted by climate change and conflict. Through trend monitoring, risk forecasting and deep-dive thematic analysis, we help ensure that donor investments create measurable, sustainable impact through coordinated and context-sensitive interventions – even in the most challenging operational environments. We have implemented the Crisis Analysis approach in more than 20 fragile and conflict-affected countries, through a team of more than 60 analysts, data scientists, and subject-matter experts. 

Purpose / Project Description 

Crisis Analysis at Mercy Corps has until now largely relied on institutional donor grant funding – a revenue source that has declined across the sector during 2025. Mercy Corps is mapping and assessing alternative revenue stream options for Crisis Analysis work to ensure sustainability of this function while ensuring these alternative funding streams are mission aligned. 

Consultant Objectives 

Produce a go-to-market strategy for select sustainable, mission-aligned funding models for Mercy Corps’ Crisis Analysis function, enabling the organisation to recover costs and diversify funding streams while maintaining alignment with humanitarian principles and objectives. 

Models in scope: 

• Cost-Recovery / Fee-for-Service (per-product)

• Subscription / Membership (recurring revenue for standardised outputs and business-aligned services)

Consultant Activities and Deliverables 

• Diagnostic & Landscape Review: Lead feasibility assessment, including market analysis, peer and prospect mapping across sectors including alignment with current capacities and mission; legal/financial implications, with consideration of global/country level INGO structure; design KIIs/surveys with co-identified priority prospects and peers across range of sectors to understand needs, priorities, feasible payment mechanism, SWOT analysis (5 days)

• Consultant deliverables: Draft go-to-market strategy using diagnostic findings, including target stakeholder and segmented target priority prospect list; entry message demonstrating proof of value; priority platforms, forums, networks and avenues to build visibility; recommended messaging for different audiences.

• Internal support: Audience and market analysis: map existing/potential peers and partners at global and country level; conduct KIIs/surveys; gather basic product usage data, preliminary segmentation by user type

• Product & Costing Design: Design costing methodology for both models, pricing logic and template design (5 days)

• Consultant deliverables: Costing methodology, product menu, proposal/invoice/service level agreement templates

• Internal support: Provide cost inputs (country and global personnel rates, support costs) and product cost templates

• Pilot design: Define pilot parameters, deliver model, governance, metrics, and evaluation framework, design SOPs for pilot(s) for two models with clear roles and responsibilities (3 days)

• Consultant deliverables: Pilot plan, metrics framework, SOPs for use in pilots

• Internal support: Coordinate with country teams and internal stakeholders on plan, metrics and SOPs, gathering necessary inputs and approvals as directed

• Communication and Visibility: Design messaging framework (global/country level), outreach approach, guidance on language for approaching prospects, internal engagement strategy (3 days)

• Consultant deliverables: Communication strategy document

• Internal support: Coordinate country teams and internal stakeholders on messaging, design external communication materials,

• Pilot execution

• Consultant deliverables: N/A

• Internal support: Execute pilot outreach based on pilot plan, metrics framework, SOPs; maintain central tracking system for revenue and requests (global/country level)

• Pilot review and recommendations: Review pilot data and partner feedback; adjust costing/pricing, subscription tiers, communications approach (2 days)

• Consultant deliverables: Consolidated recommendations report, including final go-to-market strategy, risks and mitigation, assessment of internal capacity with requirements and roadmap to scale, slide deck, executive summary for leadership. Slide deck and presentation of findings.

• Internal support: Execute pilot outreach based on pilot plan, metrics framework SOP; maintain central tracking system for revenue and requests (global/country level)

Timeframe / Schedule: 10-12 weeks from start to final recommendations (assuming part-time engagement at various stages) Total billable consultant days: 18 days. 

Provisional schedule (to be finalised upon engagement): 

• Diagnostic & Landscape Review (week 1-2)

• Product & Costing Design: (week 3-4)

• Pilot design: (week 4-5)

• Communication and Visibility (week 5-6)

• Pilot execution (week 6-10)

• Pilot review and recommendations: (week 11-12)

The Consultant will report to: Director – Global Crisis Analysis 

The Consultant will work closely with: Manager – Global Crisis Analysis, pilot country-level Crisis Analysis teams 

Required Experience & Skills: 

• Minimum 7–10 years’ experience in strategy, costing and market analysis, ideally for INGO or non-profit fee-for service or advisory arms

• Experience designing cost-recovery, fee-for-service, or subscription-based funding models for non-profits

• Ability to translate operational costs into transparent, mission-aligned pricing models

• Familiarity with budgeting, costing templates, and financial sustainability approaches

• Experience in stakeholder mapping, partner consultations, and needs assessments to inform product/service design

• Experience designing pilots or small-scale rollouts of new service models in multi-country settings

• Experience in communicating new product/services and funding models to both internal and external audiences

• Strategic thinking and problem-solving in complex organisational contexts

• Analytical skills for costing, financial modeling, and pricing

• Stakeholder engagement and facilitation skills

• Understanding of Crisis Analysis, context monitoring or research in humanitarian contexts preferred

• Excellent written and verbal communication skills; experience producing clear, concise reports and visual summaries

• Ability to work collaboratively with a variety of teams in a multi-country organisational structure

• Familiarity with humanitarian principles, standards and ethics in research and analysis

• Experience with subscription/membership models in the non-profit or knowledge sector (preferred)

• Experience in producing or using crisis/conflict analysis products (preferred)

Team Engagement and Effectiveness  

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. 

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. 

Equal Employment Opportunity 

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. 

Safeguarding & Ethics 
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Monitoring, Evaluation & Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

Description

Monitoring, Evaluation& Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province). As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position (General Position Summary)

The MEL Manager is responsible for providing overall leadership, coordination and technical supervision of the monitoring and evaluation activities for the Green Growth Programme Component 3 programming. The MEL Manager will drive evidence generation, learning, and adaptive management. S/he will work closely with the delivery partner to align data requirements, reporting expectations, and performance indicators. They will coordinate regularly with partners to ensure that partner-level data (e.g., on pipeline development, TA support packages, and investment facilitation outputs) is collected consistently and feeds into the programme’s overarching MEL framework. The MEL Manager will also liaise with the external GGP Component 4 MEL supplier to harmonise methodologies, ensure data quality, and integrate evidence and learning across components.

Essential Responsibilities (Safeguarding Responsibilities are required for all roles)

TECHNICAL OVERSIGHT

● Ensure active collaboration with program/technical managers to develop M&E tools and integrate M&E across all program components.

● Identify and develop the tools needed to measure program impact.

● Ensure effective use of ICT4D in data management systems (using CommCare, Excel, QGIS, and other tools as appropriate) to promote data-driven decision-making.

● Lead coordination with the external GGP MEL supplier (Component 4) and delivery partner to ensure harmonised data collection, reporting, and learning systems across all components.

● Drive adaptive management by analysing trends, generating insights, and facilitating regular learning reviews to inform strategic and operational decisions.

PROGRAMME MANAGEMENT

● Lead the design and implementation of the programme’s MEL system, ensuring all tools, indicators, and reporting processes effectively capture results related to expanded access to finance, investment mobilisation, and green growth outcomes.

● Define programme indicators and develop data collection tools, databases, dashboards, and reporting templates that align with the overarching Green Growth Programme MEL framework and FCDO reporting requirements.

● Work closely with the delivery partner and stakeholders to align on data requirements, reporting expectations, and performance indicators, ensuring that partner-level data on pipeline development, technical assistance packages, and investment facilitation outputs are captured consistently and integrated into programme-wide reporting.

● Collaborate with the external MEL Delivery Partner (GGP Component 4) to harmonise approaches to data quality, verification, and impact measurement, and to ensure the programme contributes to shared learning and evidence generation across all Green Growth components.

● Organise regular MEL coordination meetings to review progress, validate results, and document lessons learned across consortium partners, supporting adaptive management and learning.

● Consolidate quarterly performance data and contribute to programme reporting, synthesising evidence on financial leverage, climate-smart investments, and enterprise outcomes.

● Ensure string design, quality data collection, and analysis for baseline and endline exercises.

● Support the commissioning and oversight of key studies and assessments, including the final evaluation , ensuring robust data collection and analysis.

● Facilitate knowledge-sharing and learning dissemination by documenting processes, lessons, and success stories that demonstrate the programme’s contribution to mobilising finance for climate-smart agribusinesses.

INFORMATION MANAGEMENT

● Facilitate the achievement of performance-based targets and outcomes and lead efforts to design effective, proactive, and iterative M&E systems following the program's logical framework and results chain measurement.

● Oversee the scope of work, deliverables and overall quality of work of any internal or external evaluation or research partners.

● Develop project follow-up tools and directly assist the Team Lead and Deputy Team Lead in tracking the progress of their project indicators and activities.

● Oversee the scheduling and production of formal and informal reports on all aspects of the program in a timely and efficient manner.

● Document achievements/impact of innovative program components of the program.

● Ensure that M&E and all team members together focus on assisting the program to generate practical information that can be used for ongoing program analysis and decision-making while also capturing results at the impact level.

● Ensure that all M&E products are archived appropriately and easily accessible to Programme staff.

ANTI-FRAUD SYSTEMS

● Set-up Program systems that allow for a better follow-up of all field activities.

● Develop new methodologies and ways of operating to reduce/eliminate aid diversion during interventions.

● Build and maintain awareness of the broader context and implications of the various types of risk affecting emergency interventions.

● Provide technical support to the Programme Team to mitigate risks identified per intervention

● Contribute to proactive dissemination and use of knowledge gained through audit activities

● Escalate issues as appropriate for advanced investigation and analysis by the Internal Control

TEAM MANAGEMENT

● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

● Set a team culture valuing learning and adaptive management in support of an ongoing resilience approach in programming

● Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.

● Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.

● Develop and manage the MEL team, inclusive of senior-level staff and officers

● Manage and help with the recruitment, orientation, professional development, and ongoing training of program and M&E staff to ensure they are of the quality and technical capacity necessary to ensure the successful implementation of activities.

● Ensure Emergency M&E staff compliance with mission-wide activity reporting requirements

● Advance the M&E mission-wide capacity-building strategy FINANCE & COMPLIANCE MANAGEMENT

● In collaboration with the country program’s operations and finance departments, ensure proper financial management, procurement, administration, human resources, and logistics for Emergency M&E activities

SECURITY

● Ensure compliance with security procedures and policies as determined by country leadership.

● Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: GGP Component 3 Programme Team Leader

Partner representatives in the Partnership

Works Directly With: Country Director, Director of Programs, Other DRC Directors and Deputy Directors, DRC finance and operations teams, HQ Regional Programme Team, HQ Technical Support, Evidence, and Program Quality

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• MA/MS or equivalent in economics, statistics, development studies, monitoring and evaluation, or a related discipline.
• At least 5 years of experience in monitoring, evaluation, and learning for development or access-to-finance programmes, preferably within FCDO- or other donor-funded initiatives.
• Strong technical skills in quantitative and qualitative data collection, management, and analysis; proficiency in Excel and at least one statistical or data visualisation software (e.g., Power BI, STATA, R).
• Proven experience integrating MEL systems across multiple partners and components, including coordination with technical and finance teams to ensure data-driven decision-making.
• Knowledge of MEL approaches for market systems development, blended finance, or private-sector engagement programmes is highly desirable.
• Experience with mobile data collection and management tools, such as CommCare, KoboCollect, or ONA, and familiarity with ICT4D applications.
• Strong analytical and communication skills, with the ability to synthesise complex information into actionable insights and learning products.
• Demonstrated ability to foster collaboration with implementing partners, financial institutions, and private sector actors to ensure harmonised reporting and adaptive learning.
• Fluency in French and English required.
• Experience working in DRC or similar fragile and emerging market contexts strongly preferred. Advanced degree or equivalent experience

Success Factors

A successful candidate will have a demonstrated ability to lead a team and communicate effectively with team members and colleagues of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving. The candidate will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. In DRC, patience, diplomacy, tenacity, compassion, and determination are all success factors.

Living Conditions / Environmental Conditions

The position is based in Kinshasa, DRC. Housing for this role is in a private apartment under housing allowance regulations. The rest and recovery cycle follows the Country Office R&R policy. Kinshasa has limited security regulations and has many options for healthcare, shopping, restaurants, and social life. The position requires regular travel to various locations within Kongo Central, Kwilu, Mai-Ndombe, and Kwango. This may include unstable areas with strict security rules and limited amenities. Living conditions in the field locations are clean and secure, but basic. While conditions in much of the country are improving, there are still pockets of violence and insecurity, and petty crime is present. Mercy Corps' offices experience variable levels of insecurity and adapt their procedures accordingly. Due to poor infrastructure, air travel is often necessary to get from one end of the country to the other.

Mobile phones and cellular service are widely available. The Internet is limited, but available in all Mercy Corps’ offices. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods, although it must be noted that imported goods can be more expensive than in other locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultancy - Understanding Development Finance Actors role in Resilience Interventions

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

Evidence consistently shows that prioritizing prevention, adaptation, and resilience in fragile and conflict-affected contexts can reduce humanitarian needs and promote long-term stability. Yet these lessons risk being sidelined as bilateral aid budgets tighten and donors focus on immediate life-saving relief.  

There is expectation that development finance institutions may be able to fill this gap – providing prevention, recovery, and resilience in fragile places not yet in crisis. However, challenges to operating in these settings – access, security, perceived risk, poorly functioning government institutions, and internal bureaucracy – and the particular challenges of loans/return seeking investment – means that this work currently makes up a small portion of DFI’s funding. Yet given rising needs and the extraordinary pressure of global ODA, there is an increasingly urgent need for DFIs, including MDBs, to increase investments in resilience in the most fragile contexts. 

Mercy Corps is currently implementing a project to produce key learning and recommendations around how to build resilience in fragile places, grounded in practical insights based on our experience programming in such places.  While the learning and guidance will be designed to inform FCDO and their implementing partners, we are looking for ways to ensure that this learning can inform DFI/MDB action in such places.   

In preparation for this we are looking to deepen our understanding of how key development finance actors are, or could be, supporting effective resilience programming in fragile settings.  

Purpose/Project Description:

The consultancy aims to strengthen Mercy Corps’ understanding of the existing role and potential of key development actors, primarily the World Bank, African Development Bank, IFAD, and the Green Climate Fund to support resilience programming in fragile and conflict-affected settings. We are looking for a consultant with strong expertise in this area, who can draw on previous experience and contacts from one or several of these institutions.  

The consultancy will be in partnership with the Policy and Advocacy team, working with colleagues to complete the below objectives. 

Key objectives include:

1. Understand how key development actors are currently, or could be, supporting resilience in these contexts; (including in what ways they are able to directly or indirectly provide grant-based/highly concessional or blended support to local level projects in fragile settings). 

2. Ensure key recommendations from RAFLF products are relevant and usable for these actors; 

3. Product dissemination and engagement with key actors to build support for increasing the quantity and quality of adaptation and resilience-building investments in fragile and conflict-affected settings.  

The Consultant will support: 

Task 1: Target analysis report 

Produce a concise target analysis setting out key institutions’ role in resilience programming, mechanisms, and modalities of implementation and key activities in six countries. We expect this to include desk research and strategic Key Informant Interviews.  

Task 2: Bespoke briefing and recommendations  

Using the products published under RAFLF, the consultancy will support the tailoring of key messages and recommendations to select development actor targets. This could include a written briefing, in addition to a roundtable or policy discussion.  

Timeframe:

The consultant should propose an outline scope of work including a time estimate of no more than 10 days. Work should be completed between January 2026 and March 2026. 

The Consultant will work closely with: 

• Global Policy and Advocacy Team, including Policy Advisor and UK Director of Policy and Advocacy.

• Members of the IDE unit, including the Strategic Partnership teams.

Required Experience and Skills:

• Demonstrated expertise with multilateral development actors, experience with the World Bank or African Development Bank desirable.

• Strong contacts within the World Bank, African Development Bank, or other multilateral development banks.

• Skilled at conducting research and presenting analysis and findings.

• Excellent writing, analytical, and presentation skills.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. 

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. 

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

People and Culture (P&C) Director, Kinshasa, Democratic Republic of the Congo (DRC)

Description

PEOPLE & CULTURE DIRECTOR – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and representation in the capital city, Kinshasa. As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

THE POSITION (General Position Summary)

The People and Culture (P&C) Director is a senior leadership role responsible for shaping, leading, and delivering people-centered, compliant, and future-ready People & Culture function for Mercy Corps DRC. As a core member of the Senior Management Team (SMT), the role provides strategic leadership on workforce planning, organizational culture, staff wellbeing, talent management, and risk mitigation in a complex humanitarian and development context.

The incumbent serves as a trusted advisor to the Country Director and SMT, ensuring that people strategies directly enable program quality, operational excellence, safeguarding, and sustainability, while reflecting Mercy Corps’ values and global People & Culture standards.

ESSENTIAL RESPONSIBILITIES

VISION, STRATEGY, AND ORGANIZATIONAL LEADERSHIP

• Lead the development, articulation, and execution of a long-term People & Culture vision aligned with Mercy Corps DRC’s country strategy and global P&C priorities.
• Translate strategic objectives into annual P&C work plans with clear priorities, resourcing, timelines, and measurable results.
• Drive organizational change and culture transformation initiatives, ensuring the P&C function is proactive, adaptive, and future-oriented.
• Serve as a strategic thought partner to the Country Director and SMT on workforce design, succession planning, leadership development, and culture-related decisions.
• Inspire, lead, and manage a high-performing P&C team, fostering accountability, innovation, collaboration, and continuous learning.

STRATEGIC WORKFORCE PLANNING AND HR LEADERSHIP

• Design and implement a comprehensive People & Culture strategy aligned with Mercy Corps DRC’s operational, programmatic, and growth ambitions.
• Lead workforce planning to ensure timely, agile, and cost-effective staffing solutions in a volatile, high-risk and legally complex operating environment.
• Integrate HR considerations into proposal development, program design, and operational planning, including staffing models, risk assessments, and budgets.
• Establish and monitor HR performance metrics, dashboards, and analytics, providing regular, data-driven reporting to SMT, regional and global HR.

EMPLOYEE ENGAGEMENT, WELLBEING, AND ORGANIZATIONAL CULTURE

• Develop and implement a contextually appropriate staff wellbeing framework, integrating psychosocial support, resilience-building, duty of care, and recognition initiatives.
• Work closely with Safety, Security & Access and Operations teams to ensure staff in high-risk and remote locations have tailored wellbeing, support, and debriefing mechanisms.
• Engage and manage psychological and wellbeing service providers to support individuals, teams, and families as required.
• Champion Mercy Corps’ SDI (safe, diverse and inclusive) principles, promoting a culture of trust, accountability, and respect across all levels of the organization.
• Lead follow-up actions from staff engagement surveys, translating insights into practical initiatives that improve morale, retention, and work-life balance.

TALENT ACQUISITION, EMPLOYER BRANDING, AND ONBOARDING

• Oversee end-to-end recruitment and onboarding processes, ensuring compliance with Mercy Corps policies, DRC labor law, and donor requirements.
• Ensure recruitment practices are timely, inclusive, transparent, and aligned with workforce plans.
• Promote equity and inclusion in hiring, including setting and monitoring targets for female representation in shortlists and leadership roles.
• Strengthen Mercy Corps DRC’s employer brand to attract, develop, and retain high-caliber national and international talent in a competitive labor market.

 COMPENSATION, BENEFITS, AND JOB ARCHITECTURE

• Lead the implementation and ongoing management of country-level compensation and benefits in line with Mercy Corps’ Global Compensation Philosophy.
• Ensure all staff are appropriately covered by required insurance schemes and benefits.
• Regularly benchmark salary scales and benefits against the local and regional market to ensure competitiveness, equity, and sustainability.
• Oversee job evaluations, grading, and country-wide job audits to ensure internal equity, compliance, and alignment with market conditions.

 PEOPLE OPERATIONS, COMPLIANCE, AND RISK MANAGEMENT

• Ensure all People & Culture policies, practices, and systems are legally compliant, ethical, and aligned with DRC labor laws and Mercy Corps global standards.
• Ensure full compliance with complex and evolving DRC labor laws, including statutory benefits, taxation, social security (INSS), termination procedures, collective agreements, and employment classifications.
• Interpret, monitor, and proactively advise SMT on changes in national labor legislation, case law, and administrative practices, assessing organizational impact and recommending timely adjustments.
• Serve as the primary focal point for engagement with labor authorities, inspectors, social security institutions, and legal counsel on employment-related matters.
• Lead regular reviews and updates of the staff handbook and HR policies, incorporating legal advice, organizational learning, and staff consultation.
• Oversee safeguarding, ethics, and adherence to the Code of Conduct, embedding a culture of accountability and zero tolerance for misconduct.
• Manage employee relations, grievances, disciplinary processes, and conflict resolution with fairness, consistency, confidentiality, and transparency.
• Identify, assess, and mitigate HR-related risks, including labor compliance, duty of care, fraud, and reputational risks.

 TEAM LEADERSHIP AND CAPACITY DEVELOPMENT

• Build the capacity of the People & Culture team through coaching, mentoring, performance management, and targeted learning opportunities.
• Clearly communicate expectations, promote accountability, and provide timely, constructive feedback to enhance individual and team performance.
• Foster an inclusive, respectful, and collaborative team culture focused on service excellence and continuous improvement.
• Recruit, onboard, and manage P&C team members in line with organizational needs and growth.

SAFETY AND SECURITY RESPONSIBILITIES

• Proactively ensure that People & Culture staff operate in a safe and secure environment and are fully aware of Mercy Corps security policies and procedures.
• Integrate duty of care considerations into HR policies, practices, and decision-making.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options.

SUPERVISORY RESPONSIBILITY

• Directly supervise the managers of all P&C units including but not limited to HR, talent acquisition, employee relations, and staff wellbeing/duty of care
• Has technical oversight and indirect supervisory responsibilities for field-based HR personnel – team leaders, coordinators, officers, assistants, etc.

ACCOUNTABILITY

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS

• Bachelor's degree in human management, Business Administration, Organizational Psychology, Organizational Development, or related field.
• A master’s degree in a relevant discipline is highly preferred.
• Minimum of 8–10 years of progressive HR and P&C experience, including at least 4 years in a senior P&C leadership role within an INGO or similarly complex organization.
• Professional HR and/or P&C certification (e.g., SHRP, CHRP or equivalent) strongly preferred.
• In-depth knowledge of DRC labor law, employment regulations, and HR compliance requirements.
• Demonstrated experience navigating multiple regulatory frameworks, including donor compliance and international labor standards.
• Proven track record in people and HR strategy development, talent management, learning and development, staff wellbeing, and organizational change.
• Strong experience managing complex employee relations issues and fostering inclusive, high-performing, safe, diverse and inclusive workplace cultures.
• Demonstrated understanding of humanitarian and development contexts, including complex emergencies, security constraints, and duty of care obligations.
• Experience implementing and managing HR information systems and digital HR tools.
• Strong analytical skills with the ability to use HR data and metrics to inform decision-making.
• Excellent negotiation, influencing, and representation skills.
• Strong organizational, prioritization, and problem-solving skills; ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Fluency in both French and English is required.

SUCCESS FACTORS

Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority. The successful People & Culture Director is a strategic thinker with the ability to balance immediate operational demands with long-term planning and vision. They possess a strong leadership presence and can effectively influence decision-making at senior levels. Demonstrating high cultural sensitivity, they are adept at working across diverse teams and fostering inclusive collaboration. The candidate is skilled in conflict resolution, negotiation, and building trust in complex and high-pressure environments. Resilient and adaptable, they maintain a strong commitment to staff wellbeing, particularly in challenging and dynamic contexts. The incumbent will demonstrate:

• Strategic Impact: Clear alignment between people strategies and Mercy Corps DRC’s programmatic and operational success.
• Credibility and Influence: Trusted advisor to the Country Director and SMT, able to influence complex decisions with confidence and integrity.
• People-Centered Leadership: Strong commitment to staff wellbeing, SDI (safe, diverse and inclusive), safeguarding, and ethical leadership in high-risk environments.
• Operational Excellence: Robust, compliant, and efficient HR systems that reduce risk and enable agility.
• Change Leadership: Ability to lead organizational change, manage ambiguity, and build resilience during periods of growth or transition.
• Talent Outcomes: Improved recruitment timeliness, retention, engagement, and leadership pipeline development.
• Team Effectiveness: A capable, motivated, and service-oriented People & Culture team delivering high-quality support across the country program.

LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS

The position is based in Kinshasa. It requires up to 40% travel (sometimes at short notice) to field locations which are sometimes in unsecure environments in support of Mercy Corps DRC’s programs.

Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field office. Team members are expected to conduct themselves in a professional manner and respect.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

TEAM ENGAGEMENT AND EFFECTIVENESS

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultant -Data Systems & ETL Development

Description

Project/Consultancy Title: Data Systems & ETL Development ConsultantProject Location: RemoteBackground:
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Gaza Sky Geeks is Gaza’s first and only innovation hub and start-up accelerator, run by Mercy Corps. Mercy Corps founded GSG in partnership with Google.org in 2011 with an aim to transform Gaza’s most talented youth into the Middle East’s technology business leaders and to realize Gaza’s potential as a start-up hub. In 2017, Gaza Sky Geeks has grown to include the West Bank
under its wing.

Purpose / Project Description:
Gaza Sky Geeks has multiple components, i.e., individuals, companies, and community. All these components have their own data based on the work they accomplish, and we need help in working on this data with activities such as data cleaning.

Consultant Objectives:
● Extract and translate program log frames and budgets into structured data requirements
● Work closely with a third-party consultant to support the design and implementation of a scalable, integrated database architecture covering all GSG functionalities
● Contribute to discovery sessions, implementation phases, and onboarding to ensure alignment with GSG’s data needs
● Establish a data warehouse and ETL pipelines to support automated and real-time reporting
● Strengthen GSG’s overall data systems to improve analytics, organizational learning, and reporting

Consultant Activities:
The Consultant will:
● Extract data requirements from GSG logframes, budgets, and reporting frameworks
● Conduct comprehensive requirements-gathering sessions with all relevant GSG team members and program leads
● Design a robust database architecture that covers all GSG programs, components, and functionalities
● Develop and document a data warehouse structure to consolidate program, MEL, and operational data
● Create and implement ETL (Extract, Transform, Load) pipelines to support the data warehouse and enable real-time or near real-time data updates
● Ensure data quality, integrity, and consistency across systems
● Build and maintain real-time and automated reports and dashboards to support internal management, partners, and donors
● Work closely with program, MEL, and management teams to identify learning opportunities through advanced data analytics and deep dives
● Support system testing, validation, and refinement based on user feedback

Provide technical documentation, guidance, and knowledge transfer to relevant GSG staff
● Support other related data analysis, system enhancement, and MEL activities as needed
● Provide relevant training, presentations, and manuals as required to the program team to ensure accurate and precise data management protocol
● Support in other related data analysis, quality assurance, and MEL activities as needed

Consultant Deliverables:
The Consultant will:
● A documented extraction of data requirements from GSG logframes and budgets
● A comprehensive database design that supports all GSG programs and functionalities
● A fully defined and documented data warehouse structure
● Functional ETL pipelines to populate and maintain the data warehouse
● Real-time or automated dashboards and reports (e.g., Power BI) reflecting GSG program data
● Technical documentation, including system architecture diagrams and data flow descriptions
● An action plan for future enhancements and sustainability of the GSG data system

Timeframe / Schedule:

Jan 27th, 2026– July 17th, 2026

The Consultant will report to:
Leyan Zahdeh – Tech Unit Officer

The Consultant will work closely with:

Optional – E.g. TSU, Program Desk Officers, Program Manager

GSG Director , GSG Sr.Program Manager , GSG Program Manager, GSG Data and learning Coordinator.

Required Experience & Skills:

● Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, Science, or Computer Science

● At least five years of work experience in a relevant field. Experience in MEL or a highly organized role in other fields will be of value

● Proficiency in data management and analysis tools such as Power BI, Microsoft Azure, Microsoft Excel, etc.

● Ability to run online surveys to collect data, then operate the ETL process to extract, transform, and load into SQL Server databases in the cloud

● Ability to conduct in-depth data analytics and generate actionable insights, with significant experience in quantitative and qualitative data analysis

● Experience in presenting data analysis to senior management and external stakeholders, both written and verbal, as well as areas of learning and improvement

● Ability to ensure efficient, effective, and timely data collection processes

● Strong English communication skills to ensure information flows effectively with international staff and project stakeholders

● Understanding of MEL principles and guidelines, especially those set by Mercy Corps and large government donors.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone

contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues

Commodity Manager - DRC (Democratic Republic of the Congo)

Description

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team

Mercy Corps is present in the DRC since 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and representation in the capital city, Kinshasa. As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

THE POSITION

The Commodity Manager is responsible for the overall management of Title II commodities as part of the Graduating to Sustainable Agriculture, Income, Nutrition and Food Security (GAINS) Resilience Food Security Activity (RFSA) funded by the Office of Global Food Security of the U.S. Department of State. The position plays a critical role in managing the receipt, use, and tracking of U.S. food commodities aimed at ensuring that vulnerable households and communities build and maintain food, nutrition, and economic security.

The Commodity Manager plans, manages, and provides technical and operational oversight of all supply chain activities—including procurement, logistics, transportation, warehousing, distribution, and reporting—to ensure the effective and efficient delivery of goods and services to poor and vulnerable populations. The role requires the knowledge and experience to anticipate and manage supply chain needs and challenges and to introduce improvement solutions.

ESSENTIAL RESPONSIBILITIES

Strategy and Vision

• Prepare the strategy for food aid program and operations, including but not limited to annual needs estimates, calls for proposals, value chain analysis, partnership agreements related to food aid activities, and commodity-related operational plans.

• Establish accurate commodity tracking systems, manage risks (including fraud and corruption), and ensure accountability throughout the supply chain.

Program and Operations Management

• Manage the determination of procurement and logistics service needs, desired specifications, delivery schedules, and procurement strategies, ensuring appropriate coordination and communication.

• Manage annual estimates, tenders, and the commodity pipeline for the entire food aid program.

• Coordinate with freight forwarders, customs clearing agents, independent surveyors, and domestic and cross-border transporters to ensure shipments are properly handled and executed.

• Ensure accountability and transparency of all supply chain operations in compliance with donor regulations, international and local standards and requirements, and Mercy Corps policy.

• Manage logistics infrastructure, storage facilities, and transport resources. Supervise implementation of systems and procedures for stock and commodity transport, storage, and distribution, as well as vehicle management, ensuring proper handling and protection of goods. Ensure implementation of relevant safety and security protocols.

• Manage risks, including fraud and corruption, and ensure accountability throughout the supply chain.

• Oversee inventory control and comprehensive tracking and recording systems throughout the supply chain cycle, from request to final delivery. Ensure timely preparation and submission of all required reports.

• Conduct regular monitoring and evaluation of commodity management aspects and share recommendations to improve the quality of commodity-related operations.

• Ensure compliance with Mercy Corps’ commodity management and accounting system through periodic visits to all commodity warehouses, verifying adherence to best warehouse practices, reviewing warehouse records, conducting physical counts, etc.

• Ensure commodity reports comply with donor requirements and that all required reports are accurately prepared and submitted.

Team Management

• Provide commodity management training to commodity staff, commodity organizers, local NGOs, and institutions on receiving, dispatching, storage, and handling techniques; distribution procedures and policies; documentation; loss and claims processing; disposal of unfit commodities; accounting; and reporting related to their program.

• Create and maintain a work environment based on mutual respect, where accountability is encouraged, alternative viewpoints are welcomed, excellence is pursued, and professional growth is supported. Foster a strong team spirit.

• Promote and instill a focus on capacity building, deepen understanding and ownership of individual roles, and strengthen performance management systems through implementation of a comprehensive staff training plan.

• Promote accountability, communicate expectations, and provide constructive feedback through regular one-on-one meetings and performance evaluations.

• Structure, recruit, and onboard team members, ensuring the team structure reflects the project’s gender equality vision and that staff are set up for success and familiar with agency systems, procedures, and protocols.

• Provide ongoing supervision, leadership, support, guidance, and mentoring directly to program staff.

• Support the development of national staff in line with program objectives, enabling national staff to increasingly make decisions and assume management roles.

Financial, Operations, and Compliance Management

• Represent Mercy Corps with governments, donors, NGOs, and at other relevant events, in close coordination with the Country Director and Programs Director.

• Ensure close coordination and information sharing with consortium partners, sub-awardees, local government and other implementers, as well as with other Mercy Corps programs.

• Establish and maintain relationships with communities, partners, and local government.

Influence and Representation

• Actively participate in coordination meetings with relevant clusters and working groups in Kasai Province.

• Demonstrate flexibility, resilience, and the ability to build positive relationships and remain calm under pressure.

• Maintain high ethical standards and treat all people with respect and dignity.

• Be responsible for coordinating activities with local government, potential local partners, key stakeholders, and other international NGOs.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

SUPERVISORY RESPONSIBILITY 

ACCOUNTABILITY

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS

• Bachelor’s degree in a relevant academic field (e.g., supply chain management, food science, etc.) and seven years of relevant professional experience, at least five of which must be field-based.

• Extensive experience managing in-kind food supply chains, from point of origin to food distribution points and final beneficiaries in fragile contexts.

• Experience ensuring product quality and safety; warehouse management (including fumigation and testing); transport coordination (port, road, rail, etc.); monitoring and reporting.

• Specific Title II experience strongly preferred.

• Demonstrated ability to network and engage with necessary stakeholders to manage food commodity supply chains.

• Prior experience working in the DRC is preferred.

• Strong verbal and written communication skills; strong multitasking, organizational, and prioritization abilities.

• Fluency in written and spoken French required.

• Professional proficiency in English highly preferred.

• Experience with U.S. Government Title II regulations, procedures, and systems for program administration, management, and reporting is desirable.

• Ability to work effectively with an ethnically diverse team in a sensitive environment.

SUCCESS FACTORS

• The successful Commodity Manager will demonstrate strong technical leadership in commodity and supply chain management and a proven ability to manage complex, donor‑funded food assistance operations in fragile and resource‑constrained environments.

• He/she will possess deep expertise in Title II commodity regulations and USAID compliance requirements, ensuring that all aspects of procurement, transportation, warehousing, handling, distribution, and reporting meet donor, organizational, and international standards. The individual will proactively identify compliance risks and implement practical mitigation measures to prevent losses, misuse, fraud, or diversion.

• The Commodity Manager will be highly detail‑oriented and systems‑focused, with exceptional capability to establish, manage, and continuously improve commodity tracking, inventory control, and reporting systems across multiple locations. Accuracy, timeliness, and transparency in pipeline management and reporting will be critical success indicators in this role.

• He/she will demonstrate strong operational planning and coordination skills, effectively aligning commodity pipelines with program implementation timelines and working closely with procurement, finance, program teams, freight forwarders, transporters, warehouse staff, and partners to ensure uninterrupted supply and efficient delivery to final distribution points.

• The successful candidate will show sound judgment and decisiveness in high‑pressure environments, maintaining continuity of operations amidst logistical constraints, infrastructure limitations, security challenges, and changing program demands. They will be able to anticipate supply chain bottlenecks and implement adaptive solutions to minimize delays and loses.

• He/she will be an effective people manager and capacity builder, capable of training, mentoring, and supervising commodity and logistics staff while strengthening partners’ compliance, reporting, and warehouse management practices. The ability to instill a culture of accountability, documentation discipline, and adherence to standard operating procedures will be essential.

• Strong analytical and problem‑solving skills are required, enabling the Commodity Manager to translate complex logistical data into clear operational decisions and actionable recommendations for senior management and donors.

• The successful Commodity Manager will be a clear and professional communicator, able to prepare high‑quality reports, interact confidently with donors, auditors, government counterparts, and partners, and represent Mercy Corps effectively in coordination forums and supply‑chain–related working groups.

• Finally, the individual will demonstrate high integrity, ethical conduct, and commitment to humanitarian principles, ensuring that commodities reach intended beneficiaries safely, efficiently, and with dignity, while upholding Mercy Corps’ standards of accountability to donors and affected communities.

LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS

Mercy Corps offers a competitive benefits package for positions based in Kasai Province, which is an unaccompanied and hardship duty station. Tshikapa, the capital of Kasai Province, is a remote provincial city with a limited support infrastructure and a small but active humanitarian presence. Despite its population size of nearly one million people, services and amenities are constrained, and living conditions require a high degree of adaptability and self‑reliance.

Access to electricity and water is inconsistent, even in the city center, and generally depends on generator‑based systems. Housing options are limited, and access to hotels, restaurants, shops, and banking services is restricted and variable, with availability subject to outages, supply interruptions, and security considerations.

Healthcare services in Tshikapa are basic and limited. A small number of hospitals provide essential care; however, diagnostic and specialist services are minimal. Medical evacuation to Kinshasa or other regional hubs is required for serious illness or injury, and access may be affected by weather, transport availability, or security restrictions.

Telecommunications infrastructure is unreliable. Mobile phone coverage exists but can be inconsistent, and internet connectivity is often slow, unstable, or unavailable for extended periods. Daytime temperatures frequently range between 30–35°C, contributing to challenging working and living conditions, particularly during field travel.

Mercy Corps field offices and program areas may experience heightened security risks and limited freedom of movement. The security situation is closely monitored, and staff must strictly adhere to security protocols. Travel within the country generally requires air transport, and access to remote field sites can be logistically complex and time‑consuming.

Field site visits are a core component of the position and may involve travel to remote locations with very basic living conditions, limited services, and rudimentary accommodations. Consumer goods are available in limited quantities, subject to supply disruptions, and are often significantly more expensive than in major urban centers.

Team members deployed to Tshikapa represent Mercy Corps at all times, both during and outside of working hours. Staff are expected to demonstrate professionalism, resilience, cultural sensitivity, and sound judgment at all times, and to comply fully with local laws and customs, as well as Mercy Corps’ policies, procedures, and values.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

TEAM ENGAGEMENT AND EFFECTIVENESS 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). 

World Bank Funding and Process Guidance Consultant

Description

Background: 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

In recent years, Mercy Corps has deepened its engagement with the World Bank and is seeking to further strengthen this relationship by securing new funding and implementing additional programming. Mercy Corps is currently implementing a World Bank–funded program in Sudan, and the process from Expression of Interest to grant agreement underscored the need for deeper expertise in World Bank procurement processes, particularly regarding budgeting, partnerships, recruitment, and sub-contracting.

Purpose / Project Description: 

This consultancy aims to strengthen Mercy Corps’ understanding of and engagement with the World Bank’s funding and procurement processes to enhance our competitiveness and position us for future opportunities.

The consultant(s) will address the following questions:

• What types of World Bank funding opportunities are most accessible and appropriate for an international NGO such as Mercy Corps?

• For each funding mechanism, what are the standard steps and requirements of a competitive bid/procurement and award process for World Bank-funded projects?

• What are the key pathways to engage with the World Bank as a potential donor, in Washington and in Regional/Country offices?

• How can Mercy Corps enhance our preparation, positioning, and overall competitiveness for specific proposal opportunities?

The consultant will help clarify relevant procurement regulations (e.g., allowable overhead costs, procurement lead times, recruitment requirements, donor policies) and recommend effective strategies for identifying and engaging with key decision-makers at the World Bank. This includes mapping out the various funding windows and guidance on where and how to identify relevant opportunities.

The overall goal of the consultancy is to produce practical, organization-specific guidance for Mercy Corps’ ongoing engagement with the World Bank, improving our ability to identify, pursue, and secure future funding. As relevant, the consultant will also provide targeted, real-time advice during the bidding process for the anticipated DRC opportunity.

Consultant Activities 

The Consultant will:

Task 1: Analyze World Bank Contracting Processes

• Review World Bank contracting terms and conditions, including overhead rates, compliance mechanisms, and contracting modalities, to assess feasibility for Mercy Corps.
• Provide guidance on how Mercy Corps could obtain and benefit from a World Bank procurement framework agreement or similar mechanism.

Task 2: Provide Business Development Strategy Recommendations

• Synthesize findings from the analysis into actionable recommendations for how Mercy Corps can more effectively identify, pursue, and secure World Bank funding at scale.
• Identify entry points, decision-making structures, and engagement strategies relevant to Mercy Corps’ global and regional priorities.

Consultant Deliverables:

Deliverable 1: World Bank Contracting Analysis Report

• A concise report summarizing key World Bank contracting terms and conditions (including overhead rates, compliance requirements, and contracting modalities).
• Assessment of the feasibility and implications of these mechanisms for Mercy Corps’ operating model.
• Practical recommendations on how Mercy Corps could obtain and benefit from a World Bank procurement framework agreement or other standing arrangement.

Deliverable 2: Business Development Process Recommendations

Commercial Finance & Compliance Manager, GGP Component 3 – DRC

Description

COMMERCIAL FINANCE & COMPLIANCE MANAGER, GGP

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Programme / Department / Team

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and in Kinshasa. As a leading NGO in DRC, working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programmes that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment, and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position

The Commercial Finance and Compliance (CFC) Manager will provide strategic financial and complianceleadership to ensure the GGP Component 3 programme’s resources are used effectively, transparently and in full accordance with FCDO requirements, Mercy Corps internal policies and national regulations in DRC. The CFC must be fluent in compliance matters as the role will bridge the programme’s technical, financial and investment components – helping to manage finance risks and uphold strong financial governance and compliance standards across the delivery partners. m. S/he will empower the operations and finance team while providing quality control to ensure robust, flexible, and adaptive operations to support programme activities.

Working closely with the Programme Team Lead, Country Finance team, HQ UK Headquarters and a specialist delivery partner, the CFC Manager will oversee budgeting, financial reporting, grants and subcontract management, and compliance systems that promote transparency, accountability, and value for money. The position plays a key role in ensuring adaptive, inclusive, and compliant programme delivery - strengthening fiduciary integrity, supporting partner capacity, and contributing to strategic decision-making to advance the programme’s objectives.

Essential Responsibilities

OPERATIONAL – FINANCIAL

● Maintain and oversee the workflow processes for operations, finance and grants.

● Support the Programme Team Lead in managing all financial operations of the project, including accounting, financial reporting, cash management, and budget oversight.

● Lead the programme’s financial operations and reporting, supporting the development and ongoing management of detailed budgets, including Activity-Based Budgeting (ABB) and forecasts.

● Ensure activity budgets are developed in cooperation with technical teams, maintaining a master collation of activity budgets that details activity priorities and resources.

● Mitigate project risks and protect the programme against fraudulent practices through adherence to the programme’s schedule of authorities.

● Ensure strict implementation of a sound internal control system and take appropriate actions against any violation of the system

● Ensure that all programme financial operations fully comply with FCDO and Mercy Corps financial and operational policies and procedures.

● Review and approve payment documents and other financial transactions to ensure compliance with local laws, donor regulations, and Mercy Corps DRC policies.

● Respond to budgetary and financial inquiries from FCDO, the delivery partner, and Mercy Corps senior management in DRC and HQ.

● Provide financial and commercial analysis to inform strategic programme decisions.

● Track expenses and ensure proper documentation and recordkeeping in compliance with Mercy Corps procedures and donor requirements.

● Coordinate quarterly budget reviews and support financial inputs into Value for Money (VfM) analysis.

● Reports to the Country Director and Programme Team Lead, including expenditure tracking by fund and other key financial indicators.

COMPLIANCE & GRANT MANAGEMENT

● Serve as the focal point for all programme fiduciary and contractual compliance matters, ensuring adherence to FCDO and Mercy Corps financial, contractual, and operational standards.

● Oversee and coordinate the financial management of partner agreements and contracts, liaising with HQ stakeholders where necessary — including the delivery partner and financial institution partners.

● Develop and implement risk management frameworks to identify and mitigate fiduciary, contractual, and operational risks.

● Conduct periodic internal reviews and support donor or HQ audits to strengthen internal controls and promote a strong compliance culture.

● Coordinate and manage responses to internal and external financial/compliance audits

● Oversee financial due diligence, contracting, and performance monitoring of the delivery partner and other programme partners.

● Support capacity strengthening of partners in financial management, reporting, and compliance to ensure effective stewardship of donor funds.

● Ensure consistent and transparent application of procurement and contracting policies across all programme activities.

MONITORING & REPORTING

● Prepare, review, and submit donor financial reports in coordination with programme leadership, ensuring accuracy, completeness, and alignment with programme results.

● Liaise closely with Mercy Corps’ regional and HQ finance, compliance, and procurement teams for quality assurance and technical support.

● Contribute to management reporting, work planning, and programme reviews, providing financial insights and risk updates to inform decision-making.

● Work with programme leadership, M&E, and finance teams to ensure deliverables align with Value for Money (VfM) objectives.

● Provide financial perspectives in programme management discussions to support adaptive management and operational efficiency.

TEAM COLLABORATION & COORDINATION

● Provide support and coordinate with partner technical, financial and operations focal points.

● Deliver targeted training and coaching to programme and partner teams on donor compliance, financial controls, and risk management.

● Foster collaboration between technical, finance, and operations teams to ensure cohesive programme delivery.

CLIENT COMMUNICATIONS AND REPORTING

● Respond to urgent donor requests, including budget scenarios, scope of work development, and other tasks as needed.

● Review and/or prepare regular and ad hoc requests for reports to the donor

● Other duties as assigned

RISK & SECURITY MANAGEMENT

● Ensures compliance with security procedures and policies as determined by country leadership, recognising that violation of these procedures may be ground for termination.

● Work with field office management teams to establish financial reporting and management systems that ensure the safety and security of the programme’s financial resources, including cash assets and records.

SAFEGUARDING RESPONSIBILITIES

● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options.

Accountability

Reports Directly To: GGP Component 3 Program Team Leader

Works Directly With: DRC Finance Director; Director of Programs; DRC Finance & Operations Team; HQ Regional Program Team; HQ Technical, Evidence & Program Quality Teams and HQ Regional Finance Team

Accountability to Participants & Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engagingcommunities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

● Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field; advanced degree preferred.

● Minimum 10 years of progressive experience in implementing donor-funded development projects to include financial management, grants and subcontract administration, procurement, and donor compliance - ideally within FCDO-funded or other donor-funded programmes in fragile or conflict-affected contexts.

● Demonstrated expertise in budget development, forecasting, Activity-Based Budgeting (ABB), and expenditure tracking.

● Proven ability to deliver accurate, donor-compliant financial reports, including Value for Money (VfM).

● Experience in capacity strengthening for staff and local partner organisations in financial management and compliance.

● Detailed knowledge of donor rules and regulations, preferably with experience implementing a UK government-funded grants.

● Demonstrated record of results-driven project management and the ability to creatively solve complex organisational issues and foster ownership within teams.

● Strong writing skills and experience in developing budgets, reports and workplans

● Familiarity with audit processes and maintaining audit-ready documentation and controls.

● Proficiency in Microsoft Excel and financial management or accounting software.

● Strong coordination experience working across HQ and in-country finance teams and with multiple stakeholders.

● Solid understanding of financial risk management, fraud prevention, and safeguarding procedures relevant to UK-funded programmes.

● Excellent oral and written English skills required. French fluency required.

● Financial and Grants Management:

• Sound knowledge of grants administration, financial systems, donor regulations, and reporting requirements.

• Strong analytical skills with the ability to design and manage effective financial and management systems.

• Proficiency with grants management software and information systems to support data integrity and reporting accuracy.

● Management and Communication:

• Ability to communicate complex financial and compliance concepts clearly to technical teams, partners, and grantees.

• Demonstrated capacity to develop and implement effective workflow processes for financial and grants management.

• Proven ability to build collaborative, inclusive work environments that respect cultural and individual diversity.

Success Factors

The successful candidate will have the ability to interact effectively across program and finance teams successfully, both in a managerial and training capacity. S/he will be able to support programmatic objectives with timely and meaningful financial information, have a demonstrated ability to multi-task, meet deadlines, and process information in support of changing program activities. An impeccable professional standard of finance and procurement ethics and the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures are essential. The Finance & Compliance Director must be willing to travel regularly to Mercy Corps’ project sites. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Kinshasa, DRC. Housing for this role is in a private apartment under housing allowance regulations. The rest and recovery cycle follows the Country Office R&R policy. Kinshasa has limited security regulations, and has many options for healthcare, shopping, restaurants, and social life. The position requires regular travel to various locations within Kongo Central, Kwilu, Mai-Ndombe, and Kwango. This may include unstable areas with strict security rules and limited amenities. Living conditions in the field locations are clean and secure, but basic.While conditions in much of the country are improving, there are still pockets of violence and insecurity, and petty crime is present. Mercy Corps' offices experience variable levels of insecurity and adapt their procedures accordingly. Due to poor infrastructure, air travel is often necessary to get from one end of the country to the other.

Mobile phones and cellular service are widely available. Internet is limited, but available in all Mercy Corps’ offices. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods, although it must be noted that imported goods can be more expensive than in other locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org)

Consultant - Business Development and Partnership, AGRIFIN Kenya

Description

Proposed Consultant: Individual Consultant

Project/Consultancy Title: Business Development and Partnership Consultant

Project Location(s): Regional - Africa; Kenya - Nairobi

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

 Agrifin Program Context:

Nearly one and a half billion poor people live on less than US$1.25 a day. One billion of them live in rural areas where agriculture is their main source of livelihood. An estimated 70 million Small Holder Farmers (SHF) live in Sub Saharan Africa, over half of whom are women. Smallholders, who typically farm two hectares or less, provide over 80% of the food consumed in a large part of the developing world, contributing significantly to poverty reduction and food security. However, increasing fragmentation of landholdings, especially in infrastructure, coupled with reduced investment support, growing competition for land and water, rising input prices and climate change threaten this contribution, leaving many smallholders increasingly vulnerable.

Mobile phones are a powerful tool to access the electronic national retail payments system and enable vast numbers of clients to use a range of financial and informational services at lower cost. In agriculture, progressively more services are being delivered via mobile phone. Applications now deliver direct specific, timely information on agricultural production methods to farmers through their mobile phones.Moving beyond one-to-one communication, there are internet- and SMS-based services that allow farmers to access inputs; access price information on different crops and provide a platform for smallholders to collectively sell crops and buy inputs, thereby lowering costs and accessing new markets. Launched in 2012, Mercy Corps AgriFin’s primary target group is unbanked smallholder farmers living on less than USD 2 per day. Mobilizing a vast network of partners, AgriFin ensures that the needs of farmers inform the design of partner products and services. Our shared global context is challenging – climate variability and population growth present unprecedented challenges. Yet, our experience tells us that farmers are determined to beat the odds.

Weather and Climate Service (WCS) Context:

The Advancing Public-Private Engagement in Climate Services for Small Scale Producers program is a three-year engagement working in Kenya and Senegal, that aims to develop and pilot innovative public-private partnership or engagement (PPP/PPE) models that support effective and sustainable weather and climate service (WCS) delivery for improved agricultural decision making. The ultimate goal of the program is to increase the resilience of small-scale producers to the impacts of climate variability and change.

The intended outcome of this program is improved access to and uptake of WCS which improves agricultural decision-making at the meso-scale as a result of sustained engagement in innovative PPP/PPE to support wider adoption and scale-up. Four Outputs will contribute to the achievement of this goal:

• Country level context analyses that map the hydromet value chain, key public and private sector stakeholders, challenges and priority opportunities for greater private sector engagement, and relevant regulatory frameworks and policies.

• Effective public private collaboration in pilot projects founded upon clear, transparent, and equitable PPP/PPE frameworks.

• Pilot projects that deliver innovative, effective, and sustainable WCS solutions for smallholder agriculture that tap into the strengths of both public and private sector actors with a focus on addressing the gap between demand and supply of targeted WCS.

• Evidence generated and shared to inform scale-up of pilots and wider uptake of pilot approaches.

Purpose / Project Description:

The consultant will support the fulfillment of the objectives, activities, and deliverables below in close collaboration with the DCSA Director.

Consultant Objectives:

The Business Development and Partnership Consultant will support the identification, engagement, and support of potential partners through the utilization of the current database. The consultant will leverage the partner database to provide valuable insights and facilitate connections by contributing to partnership engagement and business development efforts that align with the WCS initiatives.

Consultant Activities:

The consultant will undertake the following activities:

• Partner Shortlisting & Engagement:

• Utilize existing database and AgriFin network of partners to identify and recommend relevant Content Partners, Service partners and Strategic for WCS initiatives.

• Support the onboarding and engagement of partners, ensuring alignment with program needs.

• Facilitate communication between shortlisted partners.

• Partnership Development & Retention:

• Develop and maintain relationships with Content Partners, Service Partners, and Strategic Partners.

• Focus on supporting our partners in retaining their respective women audiences and driving active engagement.

• Identify and support new partners to leverage WCS data outside of the proposed scope

• Marketing & Awareness:

• Support digital marketing efforts (newsletters, social media, webinars) to enhance platform visibility alongside the Agrifin marketing team.

• Co-develop standardized communication campaigns to sustain engagement.

• Work collaboratively with the tech team to showcase the platform to the ecosystem players

• Reporting & Data Management:

• Maintain regular reporting on WCS engagements, ensuring data-driven insights for decision making

• Support periodic reporting and respond to ad hoc donor(s) and impact reporting requests.

• Platform Engagement & Demonstration:

• Organize and facilitate monthly or bi-monthly Demo Days for both existing and new partners.

• Engage existing partners with new features, and gather feedback to inform continuous platform improvement.

• Feature Identification and Development

• Work with the tech team to monitor Sprout site analytics to ensure they are accurate.

• Coordinate with the

  DCSADirector and team to identify and document pipeline of potential features and improvements, such as improving page load speeds, improving site navigation, and creating additional help and support content, additional services to be included into the platform, etc.

• Work with partners, tech team, and consultant as required, to support in the development of agreed upon new features.

• Sprout Platform Training for onboarded Farmer Facing organizations (FFO’s)

• Support the Sprout Team in conducting demonstrations of key functionalities of the Sprout platform, including user onboarding, content access, data entry, and interaction with the weather advisory modules.

• Support the Sprout team in conducting short refresher sessions when new platform features or updates are rolled out.

• Support in virtual training sessions for all newly onboarded FFOs under the Digital Weather Advisory Service (DWAS), especially for the WCS pilots. Update ecosystem players in Agrifin’s country of operation on new content developed for capacity building

 Consultant Deliverables:

The consultant will work to produce updates on the deliverables below alongside regular progress reports and activity time logs, in close collaboration with the DCSA Director.

• Partner Shortlisting & Engagement:

• Utilize existing database and AgriFin network of partners to identify and recommend relevant Content Partners, Service partners and Strategic for WCS initiatives.

• Support the onboarding and engagement of partners, ensuring alignment with program needs.

• Facilitate communication between shortlisted partners.

• Partnership Development & Retention:

• Develop and maintain relationships with Content Partners, Service Partners, and Strategic Partners.

• Focus on supporting our partners in retaining their respective women audiences and driving active engagement.

• Identify and support new partners to leverage WCS data outside of the proposed scope

• Marketing & Awareness:

• Support digital marketing efforts (newsletters, social media, webinars) to enhance platform visibility alongside the Agrifin marketing team.

• Co-develop standardized communication campaigns to sustain engagement.

• Work collaboratively with the tech team to showcase the platform to the ecosystem players

• Reporting & Data Management:

• Maintain regular reporting on WCS engagements, ensuring data-driven insights for decision making

• Support periodic reporting and respond to ad hoc donor(s) and impact reporting requests.

• Platform Engagement & Demonstration:

• Organize and facilitate monthly or bi-monthly Demo Days for both existing and new partners.

• Engage existing partners with new features, and gather feedback to inform continuous platform improvement.

• Feature Identification and Development

• Work with the tech team to monitor Sprout site analytics to ensure they are accurate.

• Coordinate with the

  DCSADirector and team to identify and document pipeline of potential features and improvements, such as improving page load speeds, improving site navigation, and creating additional help and support content, additional services to be included into the platform, etc.

• Work with partners, tech team, and consultant as required, to support in the development of agreed upon new features.

• Sprout Platform Training for onboarded Farmer Facing organizations (FFO’s)

• Support the Sprout Team in conducting demonstrations of key functionalities of the Sprout platform, including user onboarding, content access, data entry, and interaction with the weather advisory modules.

• Support the Sprout team in conducting short refresher sessions when new platform features or updates are rolled out.

• Support in virtual training sessions for all newly onboarded FFOs under the Digital Weather Advisory Service (DWAS), especially for the WCS pilots. Update ecosystem players in Agrifin’s country of operation on new content developed for capacity building

Timeframe / Schedule:   

The Timeframe will be between February 2026 – September 2026

 The Consultant will report to:  Agrifin DCSA Director.

 The Consultant will work closely with:

The consultant is expected to work closely with the Agrifin technical team. Additionally, the consultant’s level of effort is expected to be approximately 48 hours per month, which is equivalent to six working days.

 Required Experience & Skills:

• Bachelor’s degree in marketing, business or a similar area

• About five years of proven sales experience in business or a related area

• Exceptional communication and presentation skills, both written and verbal, in order to express technical and nontechnical concepts clearly and concisely

• Technical skills required to create proposals and find solutions to meet client requirements, such as using software programs and machines

• Excellent organizational skills to meet goals and set priorities

• Be proactive, organized and handle work under stressful and uncertain environments

• Previous experience working with MC AgriFin, and their network of 150 partners highly preferred

• Able to manage team and clients remotely.

Team Engagement and Effectiveness 

Equal Employment Opportunity

Safeguarding & Ethics

Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Renewable Energy Users Cooperative Societies (REUCS) and Policy Coordination Expert

Description

Project/Consultancy Title: Renewable Energy Users Cooperative Societies (REUCS) and Policy Coordination Expert

Project Location(s): Nigeria, Africa 

Background:  

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Energy 4 Impact (E4I), the energy innovation platform of Mercy Corps, manages programs that increase access to energy and productive use of energy (PUE) for poor and vulnerable communities in Sub Saharan Africa (SSA), Asia and other developing markets. We do a lot of work with small and medium-sized enterprises (SMEs) to help them grow their business, trial new business models and technologies, and raise capital.

Purpose / Project Description:  

The Rural Electrification Agency (REA), in partnership with Mercy Corps Energy 4 Impact (E4I), Murty International, Kigali Collaborative Research Centre (KCRC), and local innovation hubs, is implementing the Community Owned Rural Electrification (CORE) project funded through UK PACT.T The project is piloting Renewable Energy Users Cooperative Societies (REUCS) to enhance governance, drive productive use of energy (PUE), and establish sustainable rural electrification models.

To ensure effective coordination across REA, government entities, project partners, community cooperatives, and donors, the project requires a dedicated and experienced consultant. This role will support internal and external coordination, task order management, and facilitation of administrative approvals and logistics.

Consultant Objectives: 

The Consultant will act as a bridge between REA, the CORE team, REUCS communities, and external stakeholders. The role ensures smooth information flow, supports the facilitation of project approvals, manages stakeholder expectations, and coordinates activities to achieve timely delivery of project milestones.

Consultant Activities:

The Consultant will undertake the following responsibilities:

• Stakeholder engagement and coordination (February – November 2026)

• Serve as primary liaison between REA, and the project partners, REUCS cooperatives

• Coordinate consultations, workshops, market/industry events, and validation sessions with cooperatives, mini-grid operators, policy actors, and other relevant stakeholders

• Support task order management to ensure alignment of project activities with REA’s Mini-Grids Sustainability Program and overall milestones

• Facilitate administrative processes, including internal REA approvals and clearances needed for project execution

• Document stakeholder feedback and ensure integration into project design, governance, and operational frameworks

• Draft policy briefs, communiqués, and donor updates to strengthen sector engagement

• Coordinate logistics for training programs (Training-of-Trainers, workshops, cooperative capacity-building)

• Support the development of the REUCS business case for scale-up through effective stakeholder engagement.

• Risk & issue management (February– November 2026)

• Identify and escalate emerging risks (institutional, political, operational) that may affect project delivery or stakeholder alignment.

• Recommend mitigation strategies and support proactive engagement to maintain stakeholder confidence.

Consultant Deliverables:

The Consultant will deliver the following:

• Stakeholder engagement and coordination (February – November 2026)

• (Monthly, starting February 2026) Monthly stakeholder coordination and task order management reports

• (Monthly, starting February 2026) Documentation of consultations, workshops, market/industry events, and validation sessions carried out with stakeholders, including key outcomes and forward-looking steps

• (Quarterly, starting March 2026) Updated database of stakeholder feedback on the REUCS framework and action taken to integrate inputs into the CORE project

• (Monthly, starting February 2026) Draft policy briefs, communiqués, and donor updates developed to strengthen sector engagements

• (September 2026) Draft REUCS business case for scale-up.

• Risk & issue management (February – November 2026)

• (Monthly, starting February 2026) Updated risk register and issues tracker for the CORE project.

 Timeframe / Schedule:   

This assignment will take no longer 56 days between February 2026 to November 2026, subject to performance and fund availability throughout this period.

The Consultant will report to:  

The consultant will report to E4I’s Head of Energy Research and Innovation.

The Consultant will work closely with:  

E4I’s Regional Commercial Advisor – Energy Access, the CORE Project Manager, the CORE Project Coordination and Communications Lead, the CORE M&E team, the Murty International team, the KCRC team, REA. 

Required Experience & Skills:  

• Master’s degree in Development Studies, Energy Policy, Public Administration, Business, or related field.

• 3–5 years of professional experience in stakeholder engagement, project coordination, or donor/government liaison, preferably in the energy, infrastructure, or development sectors.

• Familiarity with Nigeria’s renewable energy and rural electrification landscape.

• Demonstrated ability to manage complex, multi-stakeholder relationships across government, private sector, and development partners.

• Strong communication, negotiation, and facilitation skills.

• Fluency in English (oral and written); knowledge of local languages is an asset.

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

• Encourage openness and communication in their team, encourages team members to submit reports if they have any concerns using the reporting mechanisms e.g. Integrity Hotline and other options.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity 

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics  

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Consultancy: Financial Inclusion Technical Lead (Start-up on Scaling Climate-Smart Agribusiness Finance in DRC)

Description

Scope of Work

Financial Inclusion Technical Lead (Start-up on Scaling Climate-Smart Agribusiness Finance in DRC)

Background:

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Purpose / Project Description:

Mercy Corps is currently starting up the FCDO-Funded ‘Scaling Climate-Smart Agribusiness Finance’ (SCAFIN) programme in DRC. Implemented as Component 3 of FCDO’s Green Growth Programme (GGP) in partnership with Cross Boundary, SCAFIN will increase access to finance for established climate-smart agribusinesses in Kongo Central, Kwilu, Mai-Ndombe, and Kwango provinces, prioritising value chains with strong growth potential, integration of green energy technologies, and impact on smallholder farmers. By providing technical assistance and transaction advisory support to local financial institutions (banks and MFIs), impact funds, DFIs, and other investors, SCAFIN will leverage catalytic grants and guarantees to mobilise additional financing, including debt and equity financing. The provision of financing will be complemented by the development of a pipeline of investment-ready businesses, as SCAFIN identifies financially viable, climate-smart businesses, and provides technical assistance to enable them to attract and utilise financing, for example by strengthening business models, clarifying financing needs, & structuring viable investment opportunities.

Working closely with GGP’s Components 1 (improving the enabling environment for agribusinesses) and 2 (providing TA and grants to grow climate-smart agribusinesses), SCAFIN builds on Mercy Corps’ 18 years of experience with Congolese agricultural value chains, markets, and financial institutions, and Cross Boundary’s first-class transaction advisory, technical assistance, and blended finance structuring for SMEs, cooperatives, and FIs across DRC’s major agricultural corridors. This diverse experience will enable SCAFIN to facilitate investments into larger anchor businesses and smaller, emerging, or downstream agribusinesses by engaging with a range of financial institutions, impact funds, DFIs, and other investors.

As part of the proposal process, Mercy Corps commissioned a rapid, desk-based market study of agribusiness financing in the four provinces. This study included:

• A description of the main agricultural value chains and a prioritisation of these value chains based on growth and investment potential, integration of green energy technologies, and impact on smallholder farmers
• An analysis of the demand for financing from agribusinesses, including a description and analysis of agribusiness characteristics and financing needs, unmet/additional needs and opportunities for financing, and the potential value of financing needs
• An overview of the current provision of financing to agribusinesses, including a description and analysis of financial service providers (FSPs), impact funds, DFIs, and key financial products, services, and partnerships, and recommendations on new product and service development to meet the demand for financing.

Mercy Corps has recruited a Start-up Team Lead (STL) to lead the program start-up activities during the initial four-month inception period, while permanent staff are recruited, and is seeking a consultant to provide technical support and guidance to the STL, and to validate and further develop the market study to inform program implementation.

Consultant Activities:

To achieve this, the consultant will undertake the following activities:

• Validate and further develop the market study

The consultant will validate and further develop the market study to:

• Analyse the demand for financing from agribusinesses in key value chains in the target provinces, including business characteristics, financing needs and opportunities, and how the provision of financing will contribute towards programme objectives
• Analyse the provision of financing to agribusinesses in DRC, with a focus on the four provinces, including a description of the key providers and other stakeholders - banks, MFIs, impact funds, DFIs, other donor-funded or multilateral actors –, the key financial products, services, mechanisms and partnerships being deployed to extend financing to agribusinesses; and key constraints.
• Make recommendations on priority value chains, agribusinesses, and the key financing needs and opportunities to be met, financial institutions and other investors who can meet these needs and opportunities, and interventions required to ensure this is achieved

It is expected that the study will be mainly informed by primary research by the consultant, for example,e interviews and focus group discussions with key actors and stakeholders on both the demand side and the supply side to enable a comprehensive understanding and mapping of the financial ecosystem around agribusiness financing. The consultant will also work closely with CrossBoundary to draw on their presence and experience in the sector and provinces.

• Provide technical support and input to programme start-up

To support program start-up, and using findings and recommendations from the market study where appropriate, the consultant will provide technical assistance to the STL to support:

• Partnership creation with financial institutions (FI), including identifying potential partners, key targets, and activities to be undertaken, and a preliminary budget for implementation.
• Identification of the financing needs of FIs to enable them to meet the partnership targets, including, for example, the need for debt financing and loan guarantees, a description of the terms and features of such financing, and how this could be provided, including identifying potential providers and leading initial discussions around partnerships and provision
• Identification of the technical assistance needs of potential partner FIs to enable them to meet partnership targets, and how these should be met
• Discussions with other key stakeholders, including investors, Government actors (e.g., the Central Bank and relevant line ministries), and other donor-funded or multilateral actors, to share program objectives and activities, ensure collaboration and coordination, and, where appropriate, partnership
• Meetings and discussions with FCDO and Component 1 and 2 partners to agree final outcomes and priorities for Component 3 to ensure full alignment and complementarity
• The formalisation and start of the partnership with CrossBoundary, including advising on roles and responsibilities to ensure collaboration and coordination as agreed
• The hiring and onboarding of key programme staff (e.g., Team Lead and Deputy Team Lead), including a full handover to ensure continuity of activities
• The creation of a detailed implementation plan and budget utilisation plan for the first year of the programme

Consultant Deliverables:

● Market study on agribusiness financing (max 25 pages)

● A handover report including a description of and recommendations on partnerships, planning, and budget

Timeframe / Schedule and Level of Effort:

● To be completed by 31 March 2026

● Total expected level of effort: 30 days

● Expectation is that the work would be completed on site in DRC and remotely (approximately a 75:25 split respectively)

The Consultant will report to:

● SCAFIN Start-up Team Lead

The Consultant will work closely with:

● Deputy Regional Director, Programs - East and Southern Africa, Allison Huggins

● Snr Advisor - Digital and Financial Inclusion (Technical Support, Evidence and Program Quality Unit), Nick Meakin

Required Experience & Skills:

● 10+ years’ experience working in / with agricultural finance and agricultural value chains in Sub-Saharan Africa, with a strong preference for familiarity and experience in DRC

● Experience of working in/with financial institutions (e.g., banks, MFIs) and other investors (e.g, impact funds, family offices, DFIs, institutional investors) to provide inclusive finance to underserved markets and customers, including agribusinesses

● Experience in designing / implementing / analysing blended finance mechanisms that have increased financing to agribusinesses within sub-Saharan Africa

● Experience in conducting market studies to analyse and evaluate the demand for and supply of financing to underserved groups, including agribusinesses, in sub-Saharan Africa

● Strong experience in providing consultancy services in this area, and in conducting independent research and analysis

● Experience of managing and/or supporting programmes in the field for organisations like Mercy Corps with excellent knowledge of organisation structure, resources, and processes, and demonstrated understanding of programme management, policies, and minimum standards

● Familiarity with major institutional donors within this space

● Exceptionally strong analytical, verbal, and written communication skills

● Fluency in English and French is required

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organisation with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion are a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.

Employee Relations (ER) Consultant – Training Curriculum Development & Process Improvement

Description

Background: 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, and in more than 40 countries around the world, Mercy Corps partners to put bold solutions into action, helping people overcome adversity and build stronger communities from within.

Mercy Corps is seeking a qualified Employee Relations (ER) Consultant to support the development of sustainable ER training capacity and the strengthening of ER processes, tools, and systems across the organization.

Purpose / Project Description: 

This consultancy supports a two-part initiative: (1) development of a comprehensive Train-the-Trainer program for ER case management and HR investigations, and (2) evaluation and improvement of existing ER processes, tools, and templates. The engagement will also support onboarding and capacity building for the Global Employee Relations Advisor. The focus of this role is training curriculum development and process improvement; the Consultant will not conduct HR investigations.

Consultant Objectives:

Part 1 – Train-the-Trainer Curriculum Development:

• Design a comprehensive Train-the-Trainer curriculum for ER case management

• Create ready-to-use HR investigation materials, templates, and toolkits

• Develop training modules on how to manage ER cases and implement investigations

• Create facilitator guides and participant materials designed for internal trainers to deliver

• Build internal training delivery capability through Train-the-Trainer sessions

• Ensure all materials are adaptable for country and regional level deployment and annual refreshers

Part 2 – Process Evaluation, Improvement & Global ER Advisor Onboarding:

• Evaluate current ER processes and identify gaps in documentation and workflows

• Document existing processes where gaps exist

• Review and assess HR Acuity workflows and recommend improvements

• Evaluate protocols for sharing confidential information across regional and country teams based on role and seniority

• Recommend changes and develop new tools/templates to standardize best practices

• Support implementation of process improvements

• Onboard and train the new Global ER Advisor on ER case management processes and tools
• Equip the Global ER Advisor to support regional ER case management needs and requests

Consultant Activities: 

This is a two-part engagement:

Part 1 – Train-the-Trainer Curriculum Development: Design and deliver a comprehensive Train-the-Trainer (ToT) program for ER case management and HR investigations. All materials must be developed from a Train-the-Trainer perspective, enabling the organization to utilize and repurpose materials to train future People Team practitioners internally and conduct annual refresher trainings at country and/or regional levels.

Part 2 – Process Evaluation, Improvement & Global ER Advisor Onboarding: Evaluate current ER processes, document gaps, and recommend changes along with new tools and templates to standardize best practices and improve existing processes. This includes review of HR Acuity workflows and protocols for sharing confidential information across regional and country teams based on role and seniority. Additionally, the Consultant will support the onboarding and training of the new Global Employee Relations Advisor, who will support ER case management based on regional needs and requests.

Note: This engagement focuses on training curriculum development and process improvement. The Consultant will not conduct HR investigations; a separate Ethics team handles investigations within the organization. 

Consultant Deliverables: 

Month 1 (February) – Assessment & Planning:

• Initial briefing with People Team leadership and key stakeholders

• Training needs assessment for ER Advisors and People Team practitioners

• Comprehensive review of current ER processes, policies, and procedures

• Assessment of HR Acuity workflows and current usage

• Review of confidential information sharing protocols across regional/country teams

• Gap analysis report identifying process documentation gaps and improvement opportunities

• Draft Train-the-Trainer curriculum framework and learning objectives for approval

Month 2/3 (March - April) – Design & Development:

Training Curriculum Development:

• Develop Train-the-Trainer modules on ER case management (intake, documentation, tracking, resolution)

• Create HR investigation toolkit (templates, checklists, interview guides, report formats)

• Develop training materials on how to implement and support HR investigations

• Create facilitator guides with detailed session plans, talking points, and timing

• Develop participant workbooks and reference materials

• Create practical exercises, case studies, and role-play scenarios

• Pilot training sessions with initial cohort

Process Improvement: 

• Document existing ER processes where gaps were identified

• Develop recommendations for HR Acuity workflow improvements

• Design improved protocols for confidential information sharing based on role and seniority

• Create new tools and templates to standardize ER best practices

• Develop standard operating procedures (SOPs) for key ER processes

• Regular progress updates to People Team leadership

Months 4/5 (May-June) – Training Delivery & Finalization:

• Finalize all training curriculum materials based on pilot feedback

• Deliver Train-the-Trainer sessions to certify internal trainers

• Provide coaching and feedback to internal trainers during practice sessions

• Develop annual refresher training outline and materials

• Create guidance document for adapting training for country/regional deployment

• Finalize all process documentation, SOPs, and tools/templates

• Support implementation of HR Acuity workflow improvements in partnership with People Team US Senior Advisor

• Finalize confidential information sharing protocols and access guidelines

• Final report summarizing work completed, outcomes, and recommendations

• Complete handover of all materials in editable formats

Summary of Final Deliverables:

Part 1 – Training Materials:

• Complete Train-the-Trainer curriculum package (facilitator guides, participant materials, presentations)

• HR investigation toolkit (templates, checklists, interview guides, report formats)

• Case studies, exercises, and role-play scenarios

• Assessment and evaluation tools

• Annual refresher training materials

• Country/regional adaptation guidance

• Certified internal trainers ready to deliver training independently

Part 2 – Process Improvement:

• Gap analysis report with recommendations

• Documented ER processes and standard operating procedures (SOPs)

• HR Acuity workflow improvement recommendations and implementation support

• Confidential information sharing protocols based on role and seniority

• New tools and templates to standardize ER best practices

• Final report with outcomes and ongoing recommendations

Timeframe / Schedule:   

The Consultant shall carry out and complete the duties described in the Scope of Work above from February 2, 2026 to June 30, 2026 (5 months).

Total Level of Effort: 

Maximum of 60 days over the 5-month period (approximately 3 days per week)

Location:

Home Based, ideally on GMT time zone

The Consultant will report to: 

Interim ER2 Senior Director (primary)

The Consultant will work closely with: 

People & Culture Team, ER Team, Regional/HQ and Country People Teams

Required Experience & Skills: 

Essential: 

• Minimum 7-10 years of experience in Employee Relations, with strong expertise in ER case management

• Proven experience in designing and delivering Train-the-Trainer programs

• Strong knowledge of HR investigation processes and methodologies

• Experience developing training curricula, toolkits, and guidance materials for People Team/ER functions

• Demonstrated ability to evaluate processes and implement improvements

• Excellent instructional design capabilities and adult learning expertise

• Strong facilitation skills with ability to train and coach internal trainers

• Experience creating materials for multi-country/regional deployment

Desirable: 

• Experience with HR Acuity or similar ER case management systems

• Fluency in French and/or Spanish (in addition to English)

• Professional certification in People Team (SHRM-SCP, SPHR) or training/facilitation

• Experience in international/multi-country organizations

• Background in the nonprofit, humanitarian, or international development sector

Team Engagement and Effectiveness  

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity 

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics 

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. 

Program Director (Regional) – GROW AFRICA - Nairobi, Kenya or Other Africa Locations

Description

Program DIRECTOR (REGIONAL) – GROW AFRICA

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Join a flagship, multi‑country initiative led by Mercy Corps, with potential funding from some donors, to expand green, decent entrepreneurship and job opportunities for youth across Africa. The Green RISE Africa GROW Pillar aims to reach up to 400,000 rural and peri‑urban nano and micro‑entrepreneurs and create 112,000 Youth‑in‑Work outcomes, with a strong focus on young women. The program will support entrepreneurs through skills development, market linkages, mentorship, and access to green economic opportunities. Selected partners will co‑create, pilot, and scale innovative interventions across countries and will launch in April 2026. The role will be dependent on project confirmation.

Position Summary

The Program Director provides overall vision, strategic leadership, and management for the program, ensuring high-quality implementation across the countries of operation. The Director leads the governance structures, manages program coherence and results, oversees technical and operational teams, and ensures safe, effective, and impactful delivery. The Director also represents the project with donors, governments, and regional partners, positioning the program for sustainability and scale.

Strategy & Vision

• Lead strategic direction and adaptive management in alignment with the core approach: supporting young women in entrepreneurship and employment journey by engaging an ecosystem of enterprise support organizations in providing relevant skills, networks, training, and overall capacity-strengthening.
• Facilitate Program Steering Committee meetings and ensure decision-making is evidence-driven.
• Ensure consistent alignment between country-level strategies and regional program goals.

Program Management & Quality

• Oversee regional and country implementation, work planning, reporting, and compliance with donor and Mercy Corps standards.
• Ensure all implementation is driven by comprehensive contextual understanding, gender transformative and market-based design principles, and is carried out to the highest standards.
• Champion program approaches and technical models that ensure the program reaches the target of 70% young women improving or creating decent and dignified self-employment or wage opportunities
• Develop and model a culture of data-driven decision-making and adaptive management, in collaboration with MEL and Technical leads.
• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
• Lead the development of detailed implementation plans, flowing from annual strategic work plans, and ensure the delivery of the same.
• Ensure safeguarding, Do No Harm, GESI, and youth engagement principles are embedded.

Representation & Partnership Management

• Serve as primary donor representative for the project; lead reporting and communication.
• Actively engage with the donor on co-creation, review, and reflection, and adaptive management.
• Strengthen partnerships with private-sector actors, government bodies, financial institutions, and ecosystem enablers.
• Promote visibility and thought leadership on young women’s self-employment and job creation across Africa.

Team Leadership & People Management

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Supervise and support regional and country leads.
• Promote a culture of collaboration, accountability, and professional development across partner organizations.

• In collaboration with the country's operations and finance departments, ensure proper financial management, procurement, administration, human resources, and logistics (including transport and asset management) needs of the program are conducted within Mercy Corps’ policy and with the maximum benefit to the program.

• Create and maintain systems to ensure effective and transparent use of financial resources for timely and informative reporting in line with programme, donor and Mercy Corps’ needs.

Security

• Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members.

• Ensure that activities are designed and implemented with a clear analysis and understanding of security.

Organizational Learning

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Safeguarding Responsibilities

● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

● Practices the values of Mercy Corp,s including respecting the dignity and well-being of participants and fellow team members.

● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms, e.g., Integrity Hotline and other options.

Supervisory Responsibility

All team members are working on the program, as well as partnerships with international and national program partners. The number of direct and indirect reports is to be determined.

Accountability

• Reports Directly To: Mercy Corps Regional Director; accountable to the Steering Committee.
• Works Directly With: Mercy Corps Country Officers, partner staff, Regional Technical Director, Global Technical Resource and Quality Unit, and partners.

Knowledge & Experience

• Master’s degree in international development, economics, business, or a related field.
• 10+ years of leadership experience in complex, multi-country youth employment, market systems, or livelihoods programs.
• Demonstrated experience working through partnership models.
• Strong understanding of African labor markets and youth employment dynamics.
• Proven donor engagement and representation experience.
• Very strong written and verbal communication skills (proficiency in English).
• Internationally recognized qualification in project or program management, or a commitment to obtain the qualification in the early months of work.

Success Factors

A successful Program Director is a strategic thinker with strong coordination, communication, and diplomacy skills. They will foster collaboration across organizations and cultures. They will bring an adaptive management mindset and commitment to learning. Proven ability to mentor diverse teams and deliver high-impact programs. Multi-tasking, prioritizing, problem-solving, and simultaneous attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The preference for this position is that it is based in Nairobi, Kenya, but it can be in other African locations where the project takes place – Uganda, Ethiopia, and Nigeria. It requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Monitoring, Evaluation and Learning (MEL) LEAD (Regional) – GROW Program - Nairobi, Kenya or other African locations

Description

Monitoring, Evaluation and Learning (MEL) LEAD (Regional) – GROW Program

Program Summary

Join a flagship, multi‑country initiative led by Mercy Corps, with potential funding from some donors, to expand green, decent entrepreneurship and job opportunities for youth across Africa. The Green RISE Africa GROW Pillar aims to reach up to 400,000 rural and peri‑urban nano and micro‑entrepreneurs and create 112,000 Youth‑in‑Work outcomes, with a strong focus on young women. The program will support entrepreneurs through skills development, market linkages, mentorship, and access to green economic opportunities. Selected partners will co‑create, pilot, and scale innovative interventions across countries and will launch in April 2026. The role will be dependent on project confirmation.

Position Summary

The Monitoring, Evaluation, and Learning (MEL) Lead will lead the design and implementation of a robust MEL system for the program that tracks participants’ entrepreneurship and employment journeys, including work-enabling outreach and services, and Youth in Work. They ensure that data informs decision-making, support adaptive management, and meet donor and organizational standards. The role oversees the development of harmonized tools and processes, data systems, and integrated learning across all project countries and between program partners where relevant. The MEL Director will work closely with the country MEL focal points to provide overall MEL leadership, supervising the work of country-level MEL team members. They will provide timely and high-quality analysis of results to support adaptive management and will lead a learning agenda to inform program improvements and wider ecosystem learning.

Essential Responsibilities

MEL Systems Design & Implementation

• Lead development of the program MEL Framework and Plan, including Theory of Change, Logframe or Change Pathway, Outline of Evaluation Approach, Indicator Performance Tracking, data collection tools, and learning plans.
• Ensure harmonized MEL tools and processes across Mercy Corps and partner Enterprise Support Organizations, including standardization of data collection methods and integrated data management systems.
• Incorporate a case management system for youth participants to track entrepreneurial journeys, as well as ESO service delivery through the appropriate use of MEL Tech Systems.
• Oversee annual surveys and baseline and final evaluations, ensuring compliance with donor and Mercy Corps best practices and requirements.
• Track value-for-money and social return on investment indicators as required to ensure stewardship of donor resources and effectiveness of programming.
• Manage data quality assurance processes and support country teams in MEL implementation.

Learning & Adaptive Management

• Co-lead and facilitate co-creation processes with the donor, and engage the donor in regular review and reflection.
• Ensure timely, reliable, and accessible data informs program decision-making to ensure services reach young women and translate to improved self-employment and job creation.
• Facilitate quarterly and annual reflection and learning sessions with country teams and technical leads.
• Collaborate closely with the country-level MEL focal points for joint analysis and reporting.
• Produce evidence-based insights for strategic decision-making and donor communication.
• Lead documentation of best practices, lessons learned, and program adaptations.

• Provide training and mentorship to country MEL teams and partners.

Accountability

• Ensure participant and ESO feedback mechanisms are functional, inclusive, and responsive.
• Support safe data collection and safeguarding-integrated MEAL practices.
• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Organizational Learning

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Safeguarding Responsibilities

· Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

· Practices the values of Mercy Corps, including respecting the dignity and well-being of participants and fellow team members.

· Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms, e.g., Integrity Hotline and other options.

Supervisory Responsibility

Dotted line supervision of country-level MEAL focal points.

Accountability

· Reports Directly To: Program Director

· Works Directly With: Country Teams, GROW project management team, Regional Leads, and Mercy Corps’ Global and Regional Technical and Quality teams

· Supervises: MEL team leads at the country level

Knowledge & Experience

• Bachelor’s degree required; Master's preferred in social sciences, statistics, economics, or related field.
• 5–7 years of MEL experience, ideally in youth employment, market systems, or livelihoods programs.
• Experience with MEL Tech Suite, including data collection, analysis, and visualization tools(CommCare, Power BI).
• Experience using MEL systems for case management, participant tracking, gathering reach and impact from private sector actors and service providers, and rigorous evaluation.
• Experience with entrepreneurship, livelihoods, and gender transformative programs is a plus.
• Strong analytical and communication skills; experience with multi-country programs is an advantage.

Success Factors

A successful MEAL Specialist is committed to data-driven learning and adaptive management. They have the ability to translate complex data into actionable insights. Bring strong interpersonal skills with an ability to collaborate across organizations.

Living Conditions / Environmental Conditions

The preference for this position is that it is based in Nairobi, Kenya, but it can be in other African locations where the project takes place – Uganda, Ethiopia, and Nigeria. It requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). 

Consultancy- Crisis Analysis Consultant Roster - Open Call for Political Economy Experts for Syria and Lebanon

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

Mercy Corps has developed a Crisis Analysis (CA) function to support our programming in the most complex contexts, including Syria, Lebanon, Palestine, Ukraine, and others. The Crisis Analysis supports Mercy Corps’ in-country programming as well as the wider humanitarian and development response in the region through the provision of quality, timely and relevant analytical products. This analysis is grounded in Mercy Corps’ position as an operational NGO, keeping our products constructive and relevant for humanitarian, early recovery, and development responders and donors within a given crisis. The work leverages Mercy Corps’ Crisis Analysis to support ongoing and emerging policy and advocacy efforts underpinned by a bespoke body of evidence and grounded in contextual realities.

Purpose / Project Description:

The “Fragile Borderlands: Drivers of Drought Adaptation and Instability in MENA” project by Mercy Corps examines how drought-driven livelihood stress reshapes informal and illicit cross-border trade across three fragile border regions — the Syria–Iraq borderlands, the Lebanon–Syria frontier, and Yemen’s coastal zones. The study explores how these informal trade networks, involving food, fuel, livestock, and water, can either support climate adaptation or exacerbate insecurity, depending on governance quality, market structures, and local power dynamics, including who can access routes and markets, on what terms, and at what cost.  

Using a comparative mixed-methods approach combining geospatial analysis, policy analyses, market data, and field-based qualitative research, the project will analyse these intertwined dynamics across each of the three case studies. The aim of each assessment is to identify the socio-environmental conditions reshaping cross border trade and its implication. Ultimately, the study will compare findings across the three cases to identify when drought coping mechanisms stabilise livelihoods and when they fuel exclusion and conflict. 

More precisely the methodology combines:

• mapping drought hotspots and candidate trade routes/nodes using remote sensing;
• desk-based assessments of governance (laws, policies, border/customs practices, and unwritten norms), market incentives (price gaps, subsidies, trade controls), power dynamics (brokers, rents/fees, protection arrangements), and vulnerabilities (including gendered and displacement-related constraints);
• targeted KIIs with livelihood groups and key formal and informal actors to validate routes, desk assessment and trace how market trends, governance, power dynamics and vulenrabilities play out during drought versus non-drought periods. For each case study, the work will generate a consolidated, evidence-backed assessment that underpins the final outputs before external dissemination.
• Outputs will include peer-reviewed research, policy briefs, blogs, infographics, interactive visual maps, and stakeholder events to inform more inclusive and conflict-sensitive climate adaptation policies across the MENA region. 

Consultancy focus: The consultant will lead the Syria–Lebanon case study assessment by developing a desk review and analyzing primary KII data, producing an evidence-backed case study report that will feed the project’s outputs. More specifically, within the program framework, the consultant will:

• develop and contextualize a desk review for the selected case study spanning across governance and access arrangements, market dynamics and key commodities, local power dynamics, and differentiated vulnerabilities; (
• review and adapt the semi-structured interview guide and key informant list to ensure local relevance;
• conduct high-priority KIIs, if needed as well as feasible and safe;
• analyze primary data collected through KIIs (including KIIs conducted by other field researchers),
• synthesize desk and primary evidence into a concise case study assessment that will feed the project’s policy briefs, presentations, and scientific outputs.
• provide light-touch technical review of the project’ outcomes to ensure accuracy and evidence-backed claims;
• support engagement and validation through participation in relevant workshops and selected donor meetings/final presentations, as feasible within the level of effort.

Consultant Deliverables:

The Consultant will deliver:

• Inception package review (upon onboarding): A rapid review of the inception report to refine the proposed approach and data collection tools so they are appropriate to the Syria-Lebanon context. This will include suggested revisions to the semi-structured interview guides, and the key informant list to ensure feasibility.
• Hotspot/route validation:Technical inputs to support validation of hotspot and corridor assumptions (in coordination with the geospatial lead), and contribution to final micro-site selection for the Lebanon–Syria case study.
• Targeted desk review for the Syria-Lebanon case study:A structured desk review that deepens the baseline analysis initiated during inception, focused on:
• Governance and access arrangements: relevant laws, policies, regulations, and border/customs practices, as well as informal norms and customary practices shaping movement, passage, and enforcement in practice;
• Key actors and power dynamics: control over routes and nodes, brokerage systems, rents/fees, and protection arrangements (including risks of coercion);
• Market dynamics and trends: key commodities and flows, incentives, price regimes/subsidies, transaction/transport constraints, and trade controls;
• Differentiated vulnerabilities: livelihood exposure, displacement, marginalisation, and gender-related barriers to assets and mobility.
• This deliverable will include an annotated source and reference list and a note flagging key evidence gaps and uncertainties.
• (Optional) Primary data collection (KIIs): Conduct a limited number of high-priority KIIs with key stakeholders (as feasible and safe), targeting key actors essential to understand power dynamics, and other underlying mechanisms.
• (Optional) Produce short KII synthesis notes summarizing findings and implications for subsequent data collection.
• Systematic analysis of primary data: Systematic analysis of KII data, including all KIIs conducted across the Syria-Lebanon case study
• Consolidated Lebanon-Syria case study assessment: A rigorous, well-referenced case study report synthesizing desk-based evidence and KII findings to provide a comprehensive analysis of how drought-related stress reshapes informal/illicit cross-border trade and its implications for livelihoods and stability. The report will explicitly assess governance arrangements, market dynamics, power relations, and differentiated vulnerabilities; document sources; triangulate evidence; and clearly flag limitations. This assessment will serve as the evidence base for policy briefs, presentations, and scientific outputs.
• Technical review and validation of project outputs (light-touch QA): Technical review of draft policy brief(s), donor presentation materials, and relevant scientific paper sections drawing on the Lebanon–Syria case study, to ensure accuracy, and evidence-backed claims.
• Engagement and uptake support: Participation in relevant stakeholder workshops/validation sessions and selected donor meetings, as feasible within the level of effort, including contribution to refining recommendations based on feedback.

Timeline

The consultancy will consist of 15 to 20 days, depending on expertise, access and project’s needs. The study will take place between March and November 2026, covering the complete cycle from initial framework adaptation to final donor reporting. 

Reporting Line

The Consultant will report to:
Regional Crisis Analysis Senior Manager. 

Working Relationships:

The Consultant will work closely with:

• Regional Crisis Analysis team
• Regional Technical Advisors

Required Experience & Skills:

• 5–10 years of analytical experience within a think tank, research institution, consulting firm, UN agency, or NGO.
• Strong experience working in Lebanon and Syria, with a strong field experience and access.
• Proven experience working on fragile and, conflict-affected settings
• Strong expertise in (geo)politics and political-economy analysis, including mapping local power structures, access arrangements, and dynamics across communities, regions, and countries.
• Demonstrated ability to analyse governance in practice at local and national levels, including formal rules and policies as well as informal norms, customary practices, and enforcement patterns.
• Ability to conduct applied market and livelihoods analysis, linking market trends and incentives with socio-political dynamics, inclusion/exclusion, and conflict risks.
• Master’s degree or equivalent experience in political science, international relations, public policy, investigative journalism, geography, environmental studies, or a related field.
• Demonstrated experience producing high-quality analytical outputs with evidence of publication.
• Proven ability to design and manage research processes, including desk research, data collection tools, data analysis, and report production.
• Excellent English-language analytical writing skills.
• Strong oral Arabic language skills.

Strongly Preferred / Advantage:

Expertise in:

• Informal economies and cross-border trade smuggling activities.
• Climate and environmental vulnerabilities, risks, and impact (desirable)
• Market systems and price movements analysis

Interested applicants should submit by 15 February 2026

• An up-to-date CV highlighting relevant analytical, regional, and thematic experience.
• A recent and relevant writing sample (in lieu of a cover letter), preferably related to climate, fragility, borderlands, or political economy analysis.
• A cover sheet indicating:
• Thematic expertise (e.g., climate adaptation, drought, informal trade, fragility, political economy)
• Geographic expertise
• Proposed day rate
• Availability
• Relevant language skills

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Consultancy- Crisis Analysis Consultant Roster - Open Call for Political Economy Experts for Syria and Iraq

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

Mercy Corps has developed a Crisis Analysis (CA) function to support our programming in the most complex contexts, including Syria, Iraq, Palestine, Ukraine, and others. The Crisis Analysis supports Mercy Corps’ in-country programming as well as the wider humanitarian and development response in the region through the provision of quality, timely and relevant analytical products. This analysis is grounded in Mercy Corps’ position as an operational NGO, keeping our products constructive and relevant for humanitarian, early recovery, and development responders and donors within a given crisis. The work leverages Mercy Corps’ Crisis Analysis to support ongoing and emerging policy and advocacy efforts underpinned by a bespoke body of evidence and grounded in contextual realities.

Purpose / Project Description:

The “Fragile Borderlands: Drivers of Drought Adaptation and Instability in MENA” project by Mercy Corps examines how drought-driven livelihood stress reshapes informal and illicit cross-border trade across three fragile border regions — the Syria–Iraq borderlands, the Lebanon–Syria frontier, and Yemen’s coastal zones. The study explores how these informal trade networks, involving food, fuel, livestock, and water, can either support climate adaptation or exacerbate insecurity, depending on governance quality, market structures, and local power dynamics, including who can access routes and markets, on what terms, and at what cost.  

Using a comparative mixed-methods approach combining geospatial analysis, policy analyses, market data, and field-based qualitative research, the project will analyse these intertwined dynamics across each of the three case studies. The aim of each assessment is to identify the socio-environmental conditions reshaping  cross border trade and its implication.. Ultimately, the study will compare findings across the three cases to identify when drought coping mechanisms stabilise livelihoods and when they fuel exclusion and conflict. 

More precisely the methodology combines:

• mapping drought hotspots and candidate trade routes/nodes using remote sensing;
• desk-based assessments of governance (laws, policies, border/customs practices, and unwritten norms), market incentives (price gaps, subsidies, trade controls), power dynamics (brokers, rents/fees, protection arrangements), and vulnerabilities (including gendered and displacement-related constraints);
• targeted KIIs with livelihood groups and key formal and informal actors to validate routes, desk assessment and trace how market trends, governance, power dynamics and vulenrabilities play out during drought versus non-drought periods. For each case study, the work will generate a consolidated, evidence-backed assessment that underpins the final outputs before external dissemination.
• Outputs will include peer-reviewed research, policy briefs, blogs, infographics, interactive visual maps, and stakeholder events to inform more inclusive and conflict-sensitive climate adaptation policies across the MENA region. 

Consultancy focus: The consultant will lead the Syria–Iraq case study assessment by developing a desk review and analyzing primary KII data, producing an evidence-backed case study report that will feed the project’s outputs. More specifically, within the program framework, the consultant will:

• develop and contextualize a desk review for the selected case study spanning across governance and access arrangements, market dynamics and key commodities, local power dynamics, and differentiated vulnerabilities; (
• review and adapt the semi-structured interview guide and key informant list to ensure local relevance;
• conduct high-priority KIIs, if needed as well as feasible and safe;
• analyze primary data collected through KIIs (including KIIs conducted by other field researchers),
• synthesize desk and primary evidence into a concise case study assessment that will feed the project’s policy briefs, presentations, and scientific outputs.
• provide light-touch technical review of the project’ outcomes to ensure accuracy and evidence-backed claims;
• support engagement and validation through participation in relevant workshops and selected donor meetings/final presentations, as feasible within the level of effort.

Consultant Deliverables:

The Consultant will deliver:

• Inception package review (upon onboarding): A rapid review of the inception report to refine the proposed approach and data collection tools so they are appropriate to the Syria-Iraq context. This will include suggested revisions to the semi-structured interview guides, and the key informant list to ensure feasibility.
• Hotspot/route validation:Technical inputs to support validation of hotspot and corridor assumptions (in coordination with the geospatial lead), and contribution to final micro-site selection for the Iraq–Syria case study.
• Targeted desk review for the Syria-Iraq case study:A structured desk review that deepens the baseline analysis initiated during inception, focused on:
• Governance and access arrangements: relevant laws, policies, regulations, and border/customs practices, as well as informal norms and customary practices shaping movement, passage, and enforcement in practice;
• Key actors and power dynamics: control over routes and nodes, brokerage systems, rents/fees, and protection arrangements (including risks of coercion);
• Market dynamics and trends: key commodities and flows, incentives, price regimes/subsidies, transaction/transport constraints, and trade controls;
• Differentiated vulnerabilities: livelihood exposure, displacement, marginalisation, and gender-related barriers to assets and mobility.

This deliverable will include an annotated source and reference list and a note flagging key evidence gaps and uncertainties.

• (Optional) Primary data collection (KIIs): Conduct a limited number of high-priority KIIs with key stakeholders (as feasible and safe), targeting key actors essential to understand power dynamics, and other underlying mechanisms.
• (Optional) Produce short KII synthesis notes summarizing findings and implications for subsequent data collection.
• Systematic analysis of primary data: Systematic analysis of KII data, including all KIIs conducted across the Syria-Iraq case study
• Consolidated Iraq–Syria case study assessment: A rigorous, well-referenced case study report synthesising desk-based evidence and KII findings to provide a comprehensive analysis of how drought-related stress reshapes informal/illicit cross-border trade and its implications for livelihoods and stability. The report will explicitly assess governance arrangements, market dynamics, power relations, and differentiated vulnerabilities; document sources; triangulate evidence; and clearly flag limitations. This assessment will serve as the evidence base for policy briefs, presentations, and scientific outputs.
• Technical review and validation of project outputs (light-touch QA): Technical review of draft policy brief(s), donor presentation materials, and relevant scientific paper sections drawing on the Iraq–Syria case study, to ensure accuracy, and evidence-backed claims.
• Engagement and uptake support: Participation in relevant stakeholder workshops/validation sessions and selected donor meetings, as feasible within the level of effort, including contribution to refining recommendations based on feedback.

Timeline

The consultancy will consist of 15 to 20 days, depending on expertise, access and project’s needs. The study will take place between March and November 2026, covering the complete cycle from initial framework adaptation to final donor reporting.

Reporting Line

The Consultant will report to:
Regional Crisis Analysis Senior Manager.

Working Relationships:

The Consultant will work closely with:

• Regional Crisis Analysis team
• Regional Technical Advisors

Required Experience & Skills:

• 5–10 years of analytical experience within a think tank, research institution, consulting firm, UN agency, or NGO.
• Strong experience working in Iraq and Syria, with a strong field experience and access.
• Proven experience working on fragile and conflict-affected settings
• Strong expertise in (geo)politics and political-economy analysis, including mapping local power structures, access arrangements, and dynamics across communities, regions, and countries.
• Demonstrated ability to analyse governance in practice at local and national levels, including formal rules and policies as well as informal norms, customary practices, and enforcement patterns.
• Ability to conduct applied market and livelihoods analysis, linking market trends and incentives with socio-political dynamics, inclusion/exclusion, and conflict risks.
• Master’s degree or equivalent experience in political science, international relations, public policy, investigative journalism, geography, environmental studies, or related fields.
• Demonstrated experience producing high-quality analytical outputs with evidence of publication.
• Proven ability to design and manage research processes, including desk research, data collection tools, data analysis, and report production.
• Excellent English-language analytical writing skills.
• Strong oral Arabic language skills.

Strongly Preferred / Advantage:

Expertise in:

• Informal economies and cross-border trade smuggling activities.
• Climate and environmental vulnerabilities, risks, and impact (desirable)
• Market systems and price movements analysis

Interested applicants should submit by 15 February 2026

• An up-to-date CV highlighting relevant analytical, regional, and thematic experience.
• A recent and relevant writing sample (in lieu of a cover letter), preferably related to climate, fragility, borderlands, or political economy analysis.
• A cover sheet indicating:
• Thematic expertise (e.g., climate adaptation, drought, informal trade, fragility, political economy)
• Geographic expertise
• Proposed day rate
• Availability
• Relevant language skills

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in

Consultancy- Crisis Analysis Consultant Roster - Open Call for Political Economy Experts for Yemen

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

Mercy Corps has developed a Crisis Analysis (CA) function to support our programming in the most complex contexts, including Syria, Yemen, Iraq, Palestine, Ukraine, and others. The Crisis Analysis supports Mercy Corps’ in-country programming as well as the wider humanitarian and development response in the region through the provision of quality, timely and relevant analytical products. This analysis is grounded in Mercy Corps’ position as an operational NGO, keeping our products constructive and relevant for humanitarian, early recovery, and development responders and donors within a given crisis. The work leverages Mercy Corps’ Crisis Analysis to support ongoing and emerging policy and advocacy efforts underpinned by a bespoke body of evidence and grounded in contextual realities.

Purpose / Project Description:

The “Fragile Borderlands: Drivers of Drought Adaptation and Instability in MENA” project by Mercy Corps examines how drought-driven livelihood stress reshapes informal and illicit cross-border trade across three fragile border regions — the Syria–Iraq borderlands, the Lebanon–Syria frontier, and Yemen’s coastal zones. The study explores how these informal trade networks, involving food, fuel, livestock, and water, can either support climate adaptation or exacerbate insecurity, depending on governance quality, market structures, and local power dynamics, including who can access routes and markets, on what terms, and at what cost.  

Using a comparative mixed-methods approach combining geospatial analysis, policy analyses, market data, and field-based qualitative research, the project will analyse these intertwined dynamics across each of the three case studies. The aim of each assessment is to identify the socio-environmental conditions reshaping  cross border trade and its implication.. Ultimately, the study will compare findings across the three cases to identify when drought coping mechanisms stabilise livelihoods and when they fuel exclusion and conflict. 

More precisely the methodology combines:

• mapping drought hotspots and candidate trade routes/nodes using remote sensing;
• desk-based assessments of governance (laws, policies, border/customs practices, and unwritten norms), market incentives (price gaps, subsidies, trade controls), power dynamics (brokers, rents/fees, protection arrangements), and vulnerabilities (including gendered and displacement-related constraints);
• targeted KIIs with livelihood groups and key formal and informal actors to validate routes, desk assessment and trace how market trends, governance, power dynamics and vulenrabilities play out during drought versus non-drought periods. For each case study, the work will generate a consolidated, evidence-backed assessment that underpins the final outputs before external dissemination. Outputs will include peer-reviewed research, policy briefs, blogs, infographics, interactive visual maps, and stakeholder events to inform more inclusive and conflict-sensitive climate adaptation policies across the MENA region. 

Consultancy focus: The consultant will lead the Yemen case study assessment by developing a desk review and analyzing primary KII data, producing an evidence-backed case study report that will feed the project’s outputs. More specifically, within the program framework, the consultant will:

• develop and contextualize a desk review for the selected case study spanning across governance and access arrangements, market dynamics and key commodities, local power dynamics, and differentiated vulnerabilities; (
• review and adapt the semi-structured interview guide and key informant list to ensure local relevance;
• conduct high-priority KIIs, if needed as well as feasible and safe;
• analyze primary data collected through KIIs (including KIIs conducted by other field researchers),
• synthesize desk and primary evidence into a concise case study assessment that will feed the project’s policy briefs, presentations, and scientific outputs.
• (provide light-touch technical review of the project’ outcomes to ensure accuracy and evidence-backed claims;
• support engagement and validation through participation in relevant workshops and selected donor meetings/final presentations, as feasible within the level of effort.

Consultant Deliverables:

The Consultant will deliver:

• Inception package review (upon onboarding): A rapid review of the inception report to refine the proposed approach and data collection tools so they are appropriate to the Yemen context. This will include suggested revisions to the semi-structured interview guides, and the key informant list to ensure feasibility.
• Hotspot/route validation:Technical inputs to support validation of hotspot and corridor assumptions (in coordination with the geospatial lead), and contribution to final micro-sites selection on the Yemen coastline, linking Al-Mahra, Hadramawt, and Hudaydah to the Horn of Africa.
• Targeted desk review for the Yemen case study:A structured desk review that deepens the baseline analysis initiated during inception, focused on:
• Governance and access arrangements: relevant laws, policies, regulations, and border/customs practices, as well as informal norms and customary practices shaping movement, passage, and enforcement in practice;
• Key actors and power dynamics: control over routes and nodes, brokerage systems, rents/fees, and protection arrangements (including risks of coercion);
• Market dynamics and trends: key commodities and flows, incentives, price regimes/subsidies, transaction/transport constraints, and trade controls;
• Differentiated vulnerabilities: livelihood exposure, displacement, marginalisation, and gender-related barriers to assets and mobility.

This deliverable will include an annotated source and reference list and a note flagging key evidence gaps and uncertainties.

• (Optional) Primary data collection (KIIs): Conduct a limited number of high-priority KIIs with key stakeholders (as feasible and safe), targeting key actors essential to understand power dynamics, and other underlying mechanisms.
• ( Optional) Produce short KII synthesis notes summarizing findings and implications for subsequent data collection.
• Systematic analysis of primary data: Systematic analysis of KII data, including all KIIs conducted across the Yemen case study
• Consolidated Yemen case study assessment: A rigorous, well-referenced case study report synthesising desk-based evidence and KII findings to provide a comprehensive analysis of how drought-related stress reshapes informal/illicit cross-border trade and its implications for livelihoods and stability. The report will explicitly assess governance arrangements, market dynamics, power relations, and differentiated vulnerabilities; document sources; triangulate evidence; and clearly flag limitations. This assessment will serve as the evidence base for policy briefs, presentations, and scientific outputs.
• Technical review and validation of project outputs (light-touch QA): Technical review of draft policy brief(s), donor presentation materials, and relevant scientific paper sections drawing on the Iraq–Syria case study, to ensure accuracy, and evidence-backed claims.
• Engagement and uptake support: Participation in relevant stakeholder workshops/validation sessions and selected donor meetings, as feasible within the level of effort, including contribution to refining recommendations based on feedback.

Timeline

The consultancy will consist of 15 to 20 days, depending on expertise, access and project’s needs. The study will take place between March and November 2026, covering the complete cycle from initial framework adaptation to final donor reporting. 

Reporting Line

The Consultant will report to:
Regional Crisis Analysis Senior Manager. 

Working Relationships:

The Consultant will work closely with:

• Regional Crisis Analysis team
• Regional Technical Advisors

Required Experience & Skills: 

• 5–10 years of analytical experience within a think tank, research institution, consulting firm, UN agency, or NGO.
• Strong experience working in Yemen, with a strong field experience and access in targeted coastal areas.
• Proven experience working on fragile and, conflict-affected settings
• Strong expertise in (geo)politics and political-economy analysis, including mapping local power structures, access arrangements, and dynamics across communities, regions, and countries.
• Demonstrated ability to analyse governance in practice at local and national levels, including formal rules and policies as well as informal norms, customary practices, and enforcement patterns.
• Ability to conduct applied market and livelihoods analysis, linking market trends and incentives with socio-political dynamics, inclusion/exclusion, and conflict risks.
• Master’s degree or equivalent experience in political science, international relations, public policy, investigative journalism, geography, environmental studies, or a related field.
• Demonstrated experience producing high-quality analytical outputs with evidence of publication.
• Proven ability to design and manage research processes, including desk research, data collection tools, data analysis, and report production.
• Excellent English-language analytical writing skills.
• Strong oral Arabic language skills.

Strongly Preferred / Advantage:

Expertise in:

• Informal economies and cross-border trade smuggling activities.
• Climate and environmental vulnerabilities, risks, and impact (desirable)
• Market systems and price movements analysis

Interested applicants should submit to 15 February 2026

• An up-to-date CV highlighting relevant analytical, regional, and thematic experience.
• A recent and relevant writing sample (in lieu of a cover letter), preferably related to climate, fragility, borderlands, or political economy analysis.
• A cover sheet indicating:
• Thematic expertise (e.g., climate adaptation, drought, informal trade, fragility, political economy)
• Geographic expertise
• Proposed day rate
• Availability
• Relevant language skills

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Gift Processing Coordinator - Portland, OR (hybrid)

Description

Location: Portland, OR

Office presence:Hybrid - weekly office presence required (3 days/week)

Closing date:Please submit application by

February 16 2026

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 35+ countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Department

The mission of the Philanthropic Growth & Engagement (PG&E) Department is to advance Mercy Corps' mission by raising impactful and flexible funds—with a focus on growing unrestricted fundraising—from individuals, companies, and foundations, and elevating our global profile and influence. Our team brings together private fundraising professionals, marketing and communications specialists, development operations experts, and digital platform managers. Together, we boldly share Mercy Corps' global impact with our audiences through best-in-class storytelling with a focus on building trust, engagement, and long-term relationships among our supporters. We work across teams to inspire philanthropic support and partnership with external audiences and build and protect Mercy Corps' reputation and profile.

The Position

The Gift Processing Coordinator performs the processing of daily donations into Mercy Corps’ donor database, with a focus on mass market direct mail, online, and monthly gifts, ensuring that all data entry is done in a timely and accurate fashion. They create and maintain accurate donation and constituent records in The Raiser’s Edge in accordance with established data standards and perform ongoing data hygiene tasks. They work closely with the rest of the Development Operations team and Mercy Corps’ partner vendors to expedite problem solving and handling of complex gift and data entry cases. The Gift Processing Coordinator backs up and cross trains with the Senior Coordinator, Major & Special Gifts. This role requires flexibility and openness to evolving responsibilities as systems, processes, and organizational needs change.

Essential Responsibilities
 

GIFT PROCESSING AND CONSTITUENT RECORD UPDATES

• Downloads donation transaction reports and files from various software and data sources; organizes, validates, and manipulates gift data in Excel and imports into The Raiser’s Edge donor database, following precise processing rules and ensuring accuracy on a large scale.
• Guarantees correct gift coding (amount, appeal, fund, etc.) and provides specialized handling for more involved gifts including donor-advised funds, IRAs, and gifts with premiums.
• Works closely with a variety of Mercy Corps’ partner vendors, including telemarketing and our donation processing center, to communicate and help troubleshoot data and systems needs/issues.
• Serves as point person for monthly giving data and requirements for all monthly giving gift processing and records standards. Processes monthly giving signups and amount upgrades through the website, direct mail, and telemarketing campaigns. Validates and imports monthly gifts on a regular schedule.
• Completes a variety of constituent and gift updates in The Raiser’s Edge including solicit code requests, deceased notifications, chargebacks, and refunds.
• Effectively finds solutions to database problems that relate to gift and/or constituent records; provides expedited problem solving for complex gift and data entry questions from other team members.

OTHER

• Completes tasks at the Portland, OR office three times per week including: opening, sorting, scanning, and recording donation mail, printing specialized donor tax receipts, working with Admin + Facilities Team to deposit checks in-house, and on rare occasions, completing in-person bank deposits.
• Maintains a working knowledge of all Development Operations data systems, including The Raiser’s Edge donor database, Blackbaud Merchant Services, ActionKit online database, Braintree payment processing system, and others as necessary.
• Creates and maintains documentation related to policies and procedures necessary to fulfill the position.
• Handles banking information and payment card data in a secure and compliant manner, maintaining familiarity with PCI requirements.

• Maintains donor confidence and protects Mercy Corps’ interests by keeping information confidential.
• Cross-trains with and backs up the Senior Coordinator, Major & Special Gifts, able to fill in for that position as needed.
• Contributes to team effort by accomplishing other duties as assigned.

SAFEGUARDING RESPONSIBILITIES

● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

None.

Accountability

Reports Directly To: Development Operations Manager

Works Directly With: Development Operations Team, Mass Market Engagement Team, and Admin + Facilities Team

Accountability to Participants and Stakeholders

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).