Emergency Grants Manager

Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is an international non-governmental humanitarian and development organization. It has been operational in the Democratic Republic of Congo (DRC) since August 2007 and currently employs more than 400 national and expatriate staff. Mercy Corps’ country office is based in Goma, with sub- offices/bases in Beni (North Kivu Province); Bukavu, Kavumu, and Uvira (South Kivu Province); Bunia and Mambasa (Ituri Province); as well as Tshikapa, Kalonda Ouest, and Ndjoko Mpunda in Kasaï Province.

In 2023, we reached nearly two million people through our key activities in the DRC, combining long- term development programs with emergency humanitarian response to: 1) improve water service delivery and ensure equitable access to water, sanitation, and hygiene services in both urban and rural areas (WASH); 2) enhance food security and nutrition; and 3) promote diversified livelihoods, economic recovery, and development. Mercy Corps DRC’s humanitarian programs specifically aim to assist populations affected by conflict and crisis in eastern Congo through unconditional cash assistance and emergency WASH support to displaced persons, returnees, and host families.

Mercy Corps DRC implements ambitious programs designed to strengthen the ability of the most vulnerable people to overcome challenges and build their resilience in the face of one of the world’s most significant humanitarian crises. In this context, Mercy Corps DRC is seeking a Grants Manager for the Emergency Program for its Goma office.

The Position (General Position Summary)

As a member of Mercy Corps’ DRC Emergency Team, the Emergency Grants Manager will work closely with the Emergency Programs Director (EPD), the SAFER Consortium Director, and the Deputy Emergency Grants Manager to ensure the delivery of high-quality and impactful programming within Mercy Corps DRC’s emergency response portfolio. The position will contribute to humanitarian efforts across the DRC by supporting the implementation of life-saving interventions, including those under the multi-million-dollar, multi-donor funded SAFER program — a consortium of international NGOs working together to promote a rapid, principled, efficient, and effective response to humanitarian needs.

The Emergency Grants Manager will play a key role in securing new funding opportunities by coordinating or leading proposal development processes, while also ensuring the quality and timeliness of donor reporting and communications for ongoing programs. Additionally, the position will oversee and support the sub-award management process.

Essential Responsibilities

STRATEGY AND VISION

• Contribute to the collective vision and strategic direction of the Emergency Department portfolio to ensure the highest level of impact.
• Ensure program excellence and continuous improvement through innovation, systematic learning, and adaptability to evolving dynamics and contexts.
• Identify opportunities for innovative collaboration with other internal departments and external partners to enhance program quality and effectiveness.

GRANTS MANAGEMENT

• Ensure that both awards and subawards are managed in full compliance with Mercy Corps and donor rules and regulations.
• Support the effective oversight of program implementation to guarantee that activities are delivered on time, within scope, and within budget, in alignment with established grants management standards and systems.
• Ensure that partners and Mercy Corps teams submit narrative and financial reports in a timely manner, following the templates and guidelines provided by Mercy Corps.
• Ensure that partners’ reports are accurately integrated into the overall donor reports.
• Supervise the Deputy Emergency Grants Manager, ensuring the quality, accuracy, and completeness of all donor reports prior to submission.
• Ensure that all proposals and program reports adhere to donor requirements, Mercy Corps’

internal procedures, and sector best practices.

• Oversee the use of communication materials and success stories developed by teams to effectively support donor reporting and visibility.
• Organize regular coordination meetings with relevant stakeholders, including Mercy Corps team members and partners, to collect feedback and document lessons learned, thereby improving the quality, consistency, and relevance of reporting and donor communications.

NEW BUSINESS DEVELOPMENT

• Coordinate and oversee new business development partnerships and relationships.
• Oversee proposal development processes, including drafting and producing high quality

concept notes and proposals that support Mercy Corps DRC’s strategic programming goals.

• Actively contribute to resource mobilization efforts by identifying and pursuing new funding opportunities to ensure the long-term sustainability of Mercy Corps DRC’s Emergency Department.

PROGRAMME QUALITY MONITORING

• Ensure that the Emergency Department has sufficient systems in place to meet programme management standards and comply with donor regulations and good practice, including the Quality Assurance and Control process, in close collaboration with the Program Performance and Quality Manager.
• Ensure complex programs are meeting Mercy Corps’ identified complex program standard, in

close collaboration with the Program Performance and Quality Manager.

• Support and ensure teams are adhering to program policies, protocols and systems.
• Support setting up protocols to inform program implementation, including internal and external reviews at programmatic and quality levels.
• Support setting up and maintain team coordination tools, holding components to account to deadlines.

FINANCE & COMPLIANCE MANAGEMENT

• Ensure the grants management is transparent and compliant with donor and Mercy Corps regulations and procedures.
• Monitor all approved grants while closely collaborating with finance department to ensure timely financial projections.
• Monitor approved grants and monthly burn rates, ensure submission of timely financial spend projections and reporting is completed in line with Mercy Corps and donor templates through monthly BvA meetings and ongoing budget tracking.
• Work with HQ to ensure on-time and on-budget reporting and manage donor communications and requests.
• Coordinate with Finance to address any reporting challenges in a timely manner.
• Ensure the monitoring of the grant agreement for compliance with Mercy Corps policies and procedures as well as donor/government/external rules and regulations, particularly in regard to subawards and partners.

INFLUENCE & REPRESENTATION

• Represent Mercy Corps with donors and within the humanitarian community through communications and attendance at key internal and external meetings as requested by the EPD.
• Manage donor communications regularly and efficiently in close coordination with the EPD.
• Develop and manage collaborative relationships with Mercy Corps team, implementing partners and donors.

• Maintain communication tools and systems to ensure effective coordination across the portfolio.
• Organize and conduct monitoring visits to the project sites and host visitors and donors, as needed.
• Maintain regular communication with Mission level and HQs focal points to ensure the program is run in coordination with other programs and departments, and Mercy Corps complex program guidelines, leveraging cross program learning particularly on program management and collaboration where possible.

Supervisory Responsibility

Deputy Emergency Grants Manager

Accountability

Reports Directly To: Emergency Program Director

Works Directly With: Deputy Emergency Program Director, Emergency Program Managers (Cash, WASH, Protection) as well as MEL and Quality & Performance Manager, SAFER Director, SAFER partners (4 INGOs), DoP, Finance team, Communication team.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects

Minimum Qualification & Transferable Skills

• Internationally recognized experience in project or program and grants management required.
• 5-7 years of experience with European donors, FCDO and US institutional donors including in grant management, proposal development, partners coordination and donor reporting.
• Field experience working and supporting humanitarian and emergency programming with displaced populations (i.e. MPCA, WASH, FSL and Protection).
• Excellent communication and stakeholder management skills, and the capacity to work with and influence senior leadership.
• Demonstrable ability to produce high quality deliverables at speed and with minimal supervision.
• Excellent program management and financial skills.
• Ability to multi-task and juggle several tasks and relationships at one time, with little to minimum supervision.
• Coaching and mentoring skills and experience a distinctive plus.
• Proven ability to work effectively in multi-cultural teams and with technical and administrative staff and consultants.
• Fluent French and English (spoken and written) mandatory.
• Prior work experience in DRC and demonstrable understanding of the context a significant advantage.
• Ability to work in a sometimes solitary environment with moderate levels of insecurity and occasional restrictions on personal movement.

Success Factors

A successful candidate will be able to work independently, take initiative with tasks and self-learning, and be proactive in communications and development of professional relationships. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with demonstrated sensitivity to the people and issues in the region. The ability to demonstrate exceptional interpersonal, relationship and cross-cultural communication skills especially in high stress environments is essential for success. S/he will be committed to the values and mission of Mercy Corps; have the ability to creatively problem-solve, to juggle multiple priorities under tight deadlines and to calmly and diplomatically deal with unexpected and sudden events impacting program operations with patience, dynamism, tenacity and a good sense of humor.

Living Conditions / Environmental Conditions

The position is based in Eastern DRC, preferably in Goma but could change depending on the evolution of the context to other Mercy Corps bases (Bunia or Beni) and it requires up to 15% travel to support emergency programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in shared housing (2 person only) and staff will have access to good medical services and the living situation is of a reasonable standard. Not accompanied.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultancy - Cost-Recovery & Subscription Model Market Assessment for Analysis Services

Description

Background 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

The Mercy Corps Crisis Analysis Team combines traditional research methods with powerful data science tools to help organizations navigate complex, high-risk environments impacted by climate change and conflict. Through trend monitoring, risk forecasting and deep-dive thematic analysis, we help ensure that donor investments create measurable, sustainable impact through coordinated and context-sensitive interventions – even in the most challenging operational environments. We have implemented the Crisis Analysis approach in more than 20 fragile and conflict-affected countries, through a team of more than 60 analysts, data scientists, and subject-matter experts. 

Purpose / Project Description 

Crisis Analysis at Mercy Corps has until now largely relied on institutional donor grant funding – a revenue source that has declined across the sector during 2025. Mercy Corps is mapping and assessing alternative revenue stream options for Crisis Analysis work to ensure sustainability of this function while ensuring these alternative funding streams are mission aligned. 

Consultant Objectives 

Produce a go-to-market strategy for select sustainable, mission-aligned funding models for Mercy Corps’ Crisis Analysis function, enabling the organisation to recover costs and diversify funding streams while maintaining alignment with humanitarian principles and objectives. 

Models in scope: 

• Cost-Recovery / Fee-for-Service (per-product)

• Subscription / Membership (recurring revenue for standardised outputs and business-aligned services)

Consultant Activities and Deliverables 

• Diagnostic & Landscape Review: Lead feasibility assessment, including market analysis, peer and prospect mapping across sectors including alignment with current capacities and mission; legal/financial implications, with consideration of global/country level INGO structure; design KIIs/surveys with co-identified priority prospects and peers across range of sectors to understand needs, priorities, feasible payment mechanism, SWOT analysis (5 days)

• Consultant deliverables: Draft go-to-market strategy using diagnostic findings, including target stakeholder and segmented target priority prospect list; entry message demonstrating proof of value; priority platforms, forums, networks and avenues to build visibility; recommended messaging for different audiences.

• Internal support: Audience and market analysis: map existing/potential peers and partners at global and country level; conduct KIIs/surveys; gather basic product usage data, preliminary segmentation by user type

• Product & Costing Design: Design costing methodology for both models, pricing logic and template design (5 days)

• Consultant deliverables: Costing methodology, product menu, proposal/invoice/service level agreement templates

• Internal support: Provide cost inputs (country and global personnel rates, support costs) and product cost templates

• Pilot design: Define pilot parameters, deliver model, governance, metrics, and evaluation framework, design SOPs for pilot(s) for two models with clear roles and responsibilities (3 days)

• Consultant deliverables: Pilot plan, metrics framework, SOPs for use in pilots

• Internal support: Coordinate with country teams and internal stakeholders on plan, metrics and SOPs, gathering necessary inputs and approvals as directed

• Communication and Visibility: Design messaging framework (global/country level), outreach approach, guidance on language for approaching prospects, internal engagement strategy (3 days)

• Consultant deliverables: Communication strategy document

• Internal support: Coordinate country teams and internal stakeholders on messaging, design external communication materials,

• Pilot execution

• Consultant deliverables: N/A

• Internal support: Execute pilot outreach based on pilot plan, metrics framework, SOPs; maintain central tracking system for revenue and requests (global/country level)

• Pilot review and recommendations: Review pilot data and partner feedback; adjust costing/pricing, subscription tiers, communications approach (2 days)

• Consultant deliverables: Consolidated recommendations report, including final go-to-market strategy, risks and mitigation, assessment of internal capacity with requirements and roadmap to scale, slide deck, executive summary for leadership. Slide deck and presentation of findings.

• Internal support: Execute pilot outreach based on pilot plan, metrics framework SOP; maintain central tracking system for revenue and requests (global/country level)

Timeframe / Schedule: 10-12 weeks from start to final recommendations (assuming part-time engagement at various stages) Total billable consultant days: 18 days. 

Provisional schedule (to be finalised upon engagement): 

• Diagnostic & Landscape Review (week 1-2)

• Product & Costing Design: (week 3-4)

• Pilot design: (week 4-5)

• Communication and Visibility (week 5-6)

• Pilot execution (week 6-10)

• Pilot review and recommendations: (week 11-12)

The Consultant will report to: Director – Global Crisis Analysis 

The Consultant will work closely with: Manager – Global Crisis Analysis, pilot country-level Crisis Analysis teams 

Required Experience & Skills: 

• Minimum 7–10 years’ experience in strategy, costing and market analysis, ideally for INGO or non-profit fee-for service or advisory arms

• Experience designing cost-recovery, fee-for-service, or subscription-based funding models for non-profits

• Ability to translate operational costs into transparent, mission-aligned pricing models

• Familiarity with budgeting, costing templates, and financial sustainability approaches

• Experience in stakeholder mapping, partner consultations, and needs assessments to inform product/service design

• Experience designing pilots or small-scale rollouts of new service models in multi-country settings

• Experience in communicating new product/services and funding models to both internal and external audiences

• Strategic thinking and problem-solving in complex organisational contexts

• Analytical skills for costing, financial modeling, and pricing

• Stakeholder engagement and facilitation skills

• Understanding of Crisis Analysis, context monitoring or research in humanitarian contexts preferred

• Excellent written and verbal communication skills; experience producing clear, concise reports and visual summaries

• Ability to work collaboratively with a variety of teams in a multi-country organisational structure

• Familiarity with humanitarian principles, standards and ethics in research and analysis

• Experience with subscription/membership models in the non-profit or knowledge sector (preferred)

• Experience in producing or using crisis/conflict analysis products (preferred)

Team Engagement and Effectiveness  

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. 

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. 

Equal Employment Opportunity 

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. 

Safeguarding & Ethics 
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Monitoring, Evaluation & Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

Description

Monitoring, Evaluation& Learning Manager, Green Growth Programme (GGP) Component 3 – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province). As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position (General Position Summary)

The MEL Manager is responsible for providing overall leadership, coordination and technical supervision of the monitoring and evaluation activities for the Green Growth Programme Component 3 programming. The MEL Manager will drive evidence generation, learning, and adaptive management. S/he will work closely with the delivery partner to align data requirements, reporting expectations, and performance indicators. They will coordinate regularly with partners to ensure that partner-level data (e.g., on pipeline development, TA support packages, and investment facilitation outputs) is collected consistently and feeds into the programme’s overarching MEL framework. The MEL Manager will also liaise with the external GGP Component 4 MEL supplier to harmonise methodologies, ensure data quality, and integrate evidence and learning across components.

Essential Responsibilities (Safeguarding Responsibilities are required for all roles)

TECHNICAL OVERSIGHT

● Ensure active collaboration with program/technical managers to develop M&E tools and integrate M&E across all program components.

● Identify and develop the tools needed to measure program impact.

● Ensure effective use of ICT4D in data management systems (using CommCare, Excel, QGIS, and other tools as appropriate) to promote data-driven decision-making.

● Lead coordination with the external GGP MEL supplier (Component 4) and delivery partner to ensure harmonised data collection, reporting, and learning systems across all components.

● Drive adaptive management by analysing trends, generating insights, and facilitating regular learning reviews to inform strategic and operational decisions.

PROGRAMME MANAGEMENT

● Lead the design and implementation of the programme’s MEL system, ensuring all tools, indicators, and reporting processes effectively capture results related to expanded access to finance, investment mobilisation, and green growth outcomes.

● Define programme indicators and develop data collection tools, databases, dashboards, and reporting templates that align with the overarching Green Growth Programme MEL framework and FCDO reporting requirements.

● Work closely with the delivery partner and stakeholders to align on data requirements, reporting expectations, and performance indicators, ensuring that partner-level data on pipeline development, technical assistance packages, and investment facilitation outputs are captured consistently and integrated into programme-wide reporting.

● Collaborate with the external MEL Delivery Partner (GGP Component 4) to harmonise approaches to data quality, verification, and impact measurement, and to ensure the programme contributes to shared learning and evidence generation across all Green Growth components.

● Organise regular MEL coordination meetings to review progress, validate results, and document lessons learned across consortium partners, supporting adaptive management and learning.

● Consolidate quarterly performance data and contribute to programme reporting, synthesising evidence on financial leverage, climate-smart investments, and enterprise outcomes.

● Ensure string design, quality data collection, and analysis for baseline and endline exercises.

● Support the commissioning and oversight of key studies and assessments, including the final evaluation , ensuring robust data collection and analysis.

● Facilitate knowledge-sharing and learning dissemination by documenting processes, lessons, and success stories that demonstrate the programme’s contribution to mobilising finance for climate-smart agribusinesses.

INFORMATION MANAGEMENT

● Facilitate the achievement of performance-based targets and outcomes and lead efforts to design effective, proactive, and iterative M&E systems following the program's logical framework and results chain measurement.

● Oversee the scope of work, deliverables and overall quality of work of any internal or external evaluation or research partners.

● Develop project follow-up tools and directly assist the Team Lead and Deputy Team Lead in tracking the progress of their project indicators and activities.

● Oversee the scheduling and production of formal and informal reports on all aspects of the program in a timely and efficient manner.

● Document achievements/impact of innovative program components of the program.

● Ensure that M&E and all team members together focus on assisting the program to generate practical information that can be used for ongoing program analysis and decision-making while also capturing results at the impact level.

● Ensure that all M&E products are archived appropriately and easily accessible to Programme staff.

ANTI-FRAUD SYSTEMS

● Set-up Program systems that allow for a better follow-up of all field activities.

● Develop new methodologies and ways of operating to reduce/eliminate aid diversion during interventions.

● Build and maintain awareness of the broader context and implications of the various types of risk affecting emergency interventions.

● Provide technical support to the Programme Team to mitigate risks identified per intervention

● Contribute to proactive dissemination and use of knowledge gained through audit activities

● Escalate issues as appropriate for advanced investigation and analysis by the Internal Control

TEAM MANAGEMENT

● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

● Set a team culture valuing learning and adaptive management in support of an ongoing resilience approach in programming

● Promote accountability, communicate expectations, and provide constructive feedback via regular performance reviews.

● Contribute to country team-building efforts, help team members identify problem-solving options, and ensure the integration of all team members into relevant decision-making processes.

● Develop and manage the MEL team, inclusive of senior-level staff and officers

● Manage and help with the recruitment, orientation, professional development, and ongoing training of program and M&E staff to ensure they are of the quality and technical capacity necessary to ensure the successful implementation of activities.

● Ensure Emergency M&E staff compliance with mission-wide activity reporting requirements

● Advance the M&E mission-wide capacity-building strategy FINANCE & COMPLIANCE MANAGEMENT

● In collaboration with the country program’s operations and finance departments, ensure proper financial management, procurement, administration, human resources, and logistics for Emergency M&E activities

SECURITY

● Ensure compliance with security procedures and policies as determined by country leadership.

● Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

● As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Accountability

Reports Directly To: GGP Component 3 Programme Team Leader

Partner representatives in the Partnership

Works Directly With: Country Director, Director of Programs, Other DRC Directors and Deputy Directors, DRC finance and operations teams, HQ Regional Programme Team, HQ Technical Support, Evidence, and Program Quality

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• MA/MS or equivalent in economics, statistics, development studies, monitoring and evaluation, or a related discipline.
• At least 5 years of experience in monitoring, evaluation, and learning for development or access-to-finance programmes, preferably within FCDO- or other donor-funded initiatives.
• Strong technical skills in quantitative and qualitative data collection, management, and analysis; proficiency in Excel and at least one statistical or data visualisation software (e.g., Power BI, STATA, R).
• Proven experience integrating MEL systems across multiple partners and components, including coordination with technical and finance teams to ensure data-driven decision-making.
• Knowledge of MEL approaches for market systems development, blended finance, or private-sector engagement programmes is highly desirable.
• Experience with mobile data collection and management tools, such as CommCare, KoboCollect, or ONA, and familiarity with ICT4D applications.
• Strong analytical and communication skills, with the ability to synthesise complex information into actionable insights and learning products.
• Demonstrated ability to foster collaboration with implementing partners, financial institutions, and private sector actors to ensure harmonised reporting and adaptive learning.
• Fluency in French and English required.
• Experience working in DRC or similar fragile and emerging market contexts strongly preferred. Advanced degree or equivalent experience

Success Factors

A successful candidate will have a demonstrated ability to lead a team and communicate effectively with team members and colleagues of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving. The candidate will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. In DRC, patience, diplomacy, tenacity, compassion, and determination are all success factors.

Living Conditions / Environmental Conditions

The position is based in Kinshasa, DRC. Housing for this role is in a private apartment under housing allowance regulations. The rest and recovery cycle follows the Country Office R&R policy. Kinshasa has limited security regulations and has many options for healthcare, shopping, restaurants, and social life. The position requires regular travel to various locations within Kongo Central, Kwilu, Mai-Ndombe, and Kwango. This may include unstable areas with strict security rules and limited amenities. Living conditions in the field locations are clean and secure, but basic. While conditions in much of the country are improving, there are still pockets of violence and insecurity, and petty crime is present. Mercy Corps' offices experience variable levels of insecurity and adapt their procedures accordingly. Due to poor infrastructure, air travel is often necessary to get from one end of the country to the other.

Mobile phones and cellular service are widely available. The Internet is limited, but available in all Mercy Corps’ offices. There are a number of health services available with several evacuation options for serious illnesses. There is reasonable access to most consumer goods, although it must be noted that imported goods can be more expensive than in other locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC, and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultancy - Understanding Development Finance Actors role in Resilience Interventions

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

Evidence consistently shows that prioritizing prevention, adaptation, and resilience in fragile and conflict-affected contexts can reduce humanitarian needs and promote long-term stability. Yet these lessons risk being sidelined as bilateral aid budgets tighten and donors focus on immediate life-saving relief.  

There is expectation that development finance institutions may be able to fill this gap – providing prevention, recovery, and resilience in fragile places not yet in crisis. However, challenges to operating in these settings – access, security, perceived risk, poorly functioning government institutions, and internal bureaucracy – and the particular challenges of loans/return seeking investment – means that this work currently makes up a small portion of DFI’s funding. Yet given rising needs and the extraordinary pressure of global ODA, there is an increasingly urgent need for DFIs, including MDBs, to increase investments in resilience in the most fragile contexts. 

Mercy Corps is currently implementing a project to produce key learning and recommendations around how to build resilience in fragile places, grounded in practical insights based on our experience programming in such places.  While the learning and guidance will be designed to inform FCDO and their implementing partners, we are looking for ways to ensure that this learning can inform DFI/MDB action in such places.   

In preparation for this we are looking to deepen our understanding of how key development finance actors are, or could be, supporting effective resilience programming in fragile settings.  

Purpose/Project Description:

The consultancy aims to strengthen Mercy Corps’ understanding of the existing role and potential of key development actors, primarily the World Bank, African Development Bank, IFAD, and the Green Climate Fund to support resilience programming in fragile and conflict-affected settings. We are looking for a consultant with strong expertise in this area, who can draw on previous experience and contacts from one or several of these institutions.  

The consultancy will be in partnership with the Policy and Advocacy team, working with colleagues to complete the below objectives. 

Key objectives include:

1. Understand how key development actors are currently, or could be, supporting resilience in these contexts; (including in what ways they are able to directly or indirectly provide grant-based/highly concessional or blended support to local level projects in fragile settings). 

2. Ensure key recommendations from RAFLF products are relevant and usable for these actors; 

3. Product dissemination and engagement with key actors to build support for increasing the quantity and quality of adaptation and resilience-building investments in fragile and conflict-affected settings.  

The Consultant will support: 

Task 1: Target analysis report 

Produce a concise target analysis setting out key institutions’ role in resilience programming, mechanisms, and modalities of implementation and key activities in six countries. We expect this to include desk research and strategic Key Informant Interviews.  

Task 2: Bespoke briefing and recommendations  

Using the products published under RAFLF, the consultancy will support the tailoring of key messages and recommendations to select development actor targets. This could include a written briefing, in addition to a roundtable or policy discussion.  

Timeframe:

The consultant should propose an outline scope of work including a time estimate of no more than 10 days. Work should be completed between January 2026 and March 2026. 

The Consultant will work closely with: 

• Global Policy and Advocacy Team, including Policy Advisor and UK Director of Policy and Advocacy.

• Members of the IDE unit, including the Strategic Partnership teams.

Required Experience and Skills:

• Demonstrated expertise with multilateral development actors, experience with the World Bank or African Development Bank desirable.

• Strong contacts within the World Bank, African Development Bank, or other multilateral development banks.

• Skilled at conducting research and presenting analysis and findings.

• Excellent writing, analytical, and presentation skills.

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. 

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. 

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. 

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

People and Culture (P&C) Director, Kinshasa, Democratic Republic of the Congo (DRC)

Description

PEOPLE & CULTURE DIRECTOR – DRC

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and representation in the capital city, Kinshasa. As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

THE POSITION (General Position Summary)

The People and Culture (P&C) Director is a senior leadership role responsible for shaping, leading, and delivering people-centered, compliant, and future-ready People & Culture function for Mercy Corps DRC. As a core member of the Senior Management Team (SMT), the role provides strategic leadership on workforce planning, organizational culture, staff wellbeing, talent management, and risk mitigation in a complex humanitarian and development context.

The incumbent serves as a trusted advisor to the Country Director and SMT, ensuring that people strategies directly enable program quality, operational excellence, safeguarding, and sustainability, while reflecting Mercy Corps’ values and global People & Culture standards.

ESSENTIAL RESPONSIBILITIES

VISION, STRATEGY, AND ORGANIZATIONAL LEADERSHIP

• Lead the development, articulation, and execution of a long-term People & Culture vision aligned with Mercy Corps DRC’s country strategy and global P&C priorities.
• Translate strategic objectives into annual P&C work plans with clear priorities, resourcing, timelines, and measurable results.
• Drive organizational change and culture transformation initiatives, ensuring the P&C function is proactive, adaptive, and future-oriented.
• Serve as a strategic thought partner to the Country Director and SMT on workforce design, succession planning, leadership development, and culture-related decisions.
• Inspire, lead, and manage a high-performing P&C team, fostering accountability, innovation, collaboration, and continuous learning.

STRATEGIC WORKFORCE PLANNING AND HR LEADERSHIP

• Design and implement a comprehensive People & Culture strategy aligned with Mercy Corps DRC’s operational, programmatic, and growth ambitions.
• Lead workforce planning to ensure timely, agile, and cost-effective staffing solutions in a volatile, high-risk and legally complex operating environment.
• Integrate HR considerations into proposal development, program design, and operational planning, including staffing models, risk assessments, and budgets.
• Establish and monitor HR performance metrics, dashboards, and analytics, providing regular, data-driven reporting to SMT, regional and global HR.

EMPLOYEE ENGAGEMENT, WELLBEING, AND ORGANIZATIONAL CULTURE

• Develop and implement a contextually appropriate staff wellbeing framework, integrating psychosocial support, resilience-building, duty of care, and recognition initiatives.
• Work closely with Safety, Security & Access and Operations teams to ensure staff in high-risk and remote locations have tailored wellbeing, support, and debriefing mechanisms.
• Engage and manage psychological and wellbeing service providers to support individuals, teams, and families as required.
• Champion Mercy Corps’ SDI (safe, diverse and inclusive) principles, promoting a culture of trust, accountability, and respect across all levels of the organization.
• Lead follow-up actions from staff engagement surveys, translating insights into practical initiatives that improve morale, retention, and work-life balance.

TALENT ACQUISITION, EMPLOYER BRANDING, AND ONBOARDING

• Oversee end-to-end recruitment and onboarding processes, ensuring compliance with Mercy Corps policies, DRC labor law, and donor requirements.
• Ensure recruitment practices are timely, inclusive, transparent, and aligned with workforce plans.
• Promote equity and inclusion in hiring, including setting and monitoring targets for female representation in shortlists and leadership roles.
• Strengthen Mercy Corps DRC’s employer brand to attract, develop, and retain high-caliber national and international talent in a competitive labor market.

 COMPENSATION, BENEFITS, AND JOB ARCHITECTURE

• Lead the implementation and ongoing management of country-level compensation and benefits in line with Mercy Corps’ Global Compensation Philosophy.
• Ensure all staff are appropriately covered by required insurance schemes and benefits.
• Regularly benchmark salary scales and benefits against the local and regional market to ensure competitiveness, equity, and sustainability.
• Oversee job evaluations, grading, and country-wide job audits to ensure internal equity, compliance, and alignment with market conditions.

 PEOPLE OPERATIONS, COMPLIANCE, AND RISK MANAGEMENT

• Ensure all People & Culture policies, practices, and systems are legally compliant, ethical, and aligned with DRC labor laws and Mercy Corps global standards.
• Ensure full compliance with complex and evolving DRC labor laws, including statutory benefits, taxation, social security (INSS), termination procedures, collective agreements, and employment classifications.
• Interpret, monitor, and proactively advise SMT on changes in national labor legislation, case law, and administrative practices, assessing organizational impact and recommending timely adjustments.
• Serve as the primary focal point for engagement with labor authorities, inspectors, social security institutions, and legal counsel on employment-related matters.
• Lead regular reviews and updates of the staff handbook and HR policies, incorporating legal advice, organizational learning, and staff consultation.
• Oversee safeguarding, ethics, and adherence to the Code of Conduct, embedding a culture of accountability and zero tolerance for misconduct.
• Manage employee relations, grievances, disciplinary processes, and conflict resolution with fairness, consistency, confidentiality, and transparency.
• Identify, assess, and mitigate HR-related risks, including labor compliance, duty of care, fraud, and reputational risks.

 TEAM LEADERSHIP AND CAPACITY DEVELOPMENT

• Build the capacity of the People & Culture team through coaching, mentoring, performance management, and targeted learning opportunities.
• Clearly communicate expectations, promote accountability, and provide timely, constructive feedback to enhance individual and team performance.
• Foster an inclusive, respectful, and collaborative team culture focused on service excellence and continuous improvement.
• Recruit, onboard, and manage P&C team members in line with organizational needs and growth.

SAFETY AND SECURITY RESPONSIBILITIES

• Proactively ensure that People & Culture staff operate in a safe and secure environment and are fully aware of Mercy Corps security policies and procedures.
• Integrate duty of care considerations into HR policies, practices, and decision-making.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options.

SUPERVISORY RESPONSIBILITY

• Directly supervise the managers of all P&C units including but not limited to HR, talent acquisition, employee relations, and staff wellbeing/duty of care
• Has technical oversight and indirect supervisory responsibilities for field-based HR personnel – team leaders, coordinators, officers, assistants, etc.

ACCOUNTABILITY

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS

• Bachelor's degree in human management, Business Administration, Organizational Psychology, Organizational Development, or related field.
• A master’s degree in a relevant discipline is highly preferred.
• Minimum of 8–10 years of progressive HR and P&C experience, including at least 4 years in a senior P&C leadership role within an INGO or similarly complex organization.
• Professional HR and/or P&C certification (e.g., SHRP, CHRP or equivalent) strongly preferred.
• In-depth knowledge of DRC labor law, employment regulations, and HR compliance requirements.
• Demonstrated experience navigating multiple regulatory frameworks, including donor compliance and international labor standards.
• Proven track record in people and HR strategy development, talent management, learning and development, staff wellbeing, and organizational change.
• Strong experience managing complex employee relations issues and fostering inclusive, high-performing, safe, diverse and inclusive workplace cultures.
• Demonstrated understanding of humanitarian and development contexts, including complex emergencies, security constraints, and duty of care obligations.
• Experience implementing and managing HR information systems and digital HR tools.
• Strong analytical skills with the ability to use HR data and metrics to inform decision-making.
• Excellent negotiation, influencing, and representation skills.
• Strong organizational, prioritization, and problem-solving skills; ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Fluency in both French and English is required.

SUCCESS FACTORS

Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority. The successful People & Culture Director is a strategic thinker with the ability to balance immediate operational demands with long-term planning and vision. They possess a strong leadership presence and can effectively influence decision-making at senior levels. Demonstrating high cultural sensitivity, they are adept at working across diverse teams and fostering inclusive collaboration. The candidate is skilled in conflict resolution, negotiation, and building trust in complex and high-pressure environments. Resilient and adaptable, they maintain a strong commitment to staff wellbeing, particularly in challenging and dynamic contexts. The incumbent will demonstrate:

• Strategic Impact: Clear alignment between people strategies and Mercy Corps DRC’s programmatic and operational success.
• Credibility and Influence: Trusted advisor to the Country Director and SMT, able to influence complex decisions with confidence and integrity.
• People-Centered Leadership: Strong commitment to staff wellbeing, SDI (safe, diverse and inclusive), safeguarding, and ethical leadership in high-risk environments.
• Operational Excellence: Robust, compliant, and efficient HR systems that reduce risk and enable agility.
• Change Leadership: Ability to lead organizational change, manage ambiguity, and build resilience during periods of growth or transition.
• Talent Outcomes: Improved recruitment timeliness, retention, engagement, and leadership pipeline development.
• Team Effectiveness: A capable, motivated, and service-oriented People & Culture team delivering high-quality support across the country program.

LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS

The position is based in Kinshasa. It requires up to 40% travel (sometimes at short notice) to field locations which are sometimes in unsecure environments in support of Mercy Corps DRC’s programs.

Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field office. Team members are expected to conduct themselves in a professional manner and respect.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

TEAM ENGAGEMENT AND EFFECTIVENESS

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Consultant -Data Systems & ETL Development

Description

Project/Consultancy Title: Data Systems & ETL Development ConsultantProject Location: RemoteBackground:
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Gaza Sky Geeks is Gaza’s first and only innovation hub and start-up accelerator, run by Mercy Corps. Mercy Corps founded GSG in partnership with Google.org in 2011 with an aim to transform Gaza’s most talented youth into the Middle East’s technology business leaders and to realize Gaza’s potential as a start-up hub. In 2017, Gaza Sky Geeks has grown to include the West Bank
under its wing.

Purpose / Project Description:
Gaza Sky Geeks has multiple components, i.e., individuals, companies, and community. All these components have their own data based on the work they accomplish, and we need help in working on this data with activities such as data cleaning.

Consultant Objectives:
● Extract and translate program log frames and budgets into structured data requirements
● Work closely with a third-party consultant to support the design and implementation of a scalable, integrated database architecture covering all GSG functionalities
● Contribute to discovery sessions, implementation phases, and onboarding to ensure alignment with GSG’s data needs
● Establish a data warehouse and ETL pipelines to support automated and real-time reporting
● Strengthen GSG’s overall data systems to improve analytics, organizational learning, and reporting

Consultant Activities:
The Consultant will:
● Extract data requirements from GSG logframes, budgets, and reporting frameworks
● Conduct comprehensive requirements-gathering sessions with all relevant GSG team members and program leads
● Design a robust database architecture that covers all GSG programs, components, and functionalities
● Develop and document a data warehouse structure to consolidate program, MEL, and operational data
● Create and implement ETL (Extract, Transform, Load) pipelines to support the data warehouse and enable real-time or near real-time data updates
● Ensure data quality, integrity, and consistency across systems
● Build and maintain real-time and automated reports and dashboards to support internal management, partners, and donors
● Work closely with program, MEL, and management teams to identify learning opportunities through advanced data analytics and deep dives
● Support system testing, validation, and refinement based on user feedback

Provide technical documentation, guidance, and knowledge transfer to relevant GSG staff
● Support other related data analysis, system enhancement, and MEL activities as needed
● Provide relevant training, presentations, and manuals as required to the program team to ensure accurate and precise data management protocol
● Support in other related data analysis, quality assurance, and MEL activities as needed

Consultant Deliverables:
The Consultant will:
● A documented extraction of data requirements from GSG logframes and budgets
● A comprehensive database design that supports all GSG programs and functionalities
● A fully defined and documented data warehouse structure
● Functional ETL pipelines to populate and maintain the data warehouse
● Real-time or automated dashboards and reports (e.g., Power BI) reflecting GSG program data
● Technical documentation, including system architecture diagrams and data flow descriptions
● An action plan for future enhancements and sustainability of the GSG data system

Timeframe / Schedule:

Jan 27th, 2026– July 17th, 2026

The Consultant will report to:
Leyan Zahdeh – Tech Unit Officer

The Consultant will work closely with:

Optional – E.g. TSU, Program Desk Officers, Program Manager

GSG Director , GSG Sr.Program Manager , GSG Program Manager, GSG Data and learning Coordinator.

Required Experience & Skills:

● Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, Science, or Computer Science

● At least five years of work experience in a relevant field. Experience in MEL or a highly organized role in other fields will be of value

● Proficiency in data management and analysis tools such as Power BI, Microsoft Azure, Microsoft Excel, etc.

● Ability to run online surveys to collect data, then operate the ETL process to extract, transform, and load into SQL Server databases in the cloud

● Ability to conduct in-depth data analytics and generate actionable insights, with significant experience in quantitative and qualitative data analysis

● Experience in presenting data analysis to senior management and external stakeholders, both written and verbal, as well as areas of learning and improvement

● Ability to ensure efficient, effective, and timely data collection processes

● Strong English communication skills to ensure information flows effectively with international staff and project stakeholders

● Understanding of MEL principles and guidelines, especially those set by Mercy Corps and large government donors.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone

contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues

Commodity Manager - DRC (Democratic Republic of the Congo)

Description

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team

Mercy Corps is present in the DRC since 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and representation in the capital city, Kinshasa. As a leading NGO in DRC working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

THE POSITION

The Commodity Manager is responsible for the overall management of Title II commodities as part of the Graduating to Sustainable Agriculture, Income, Nutrition and Food Security (GAINS) Resilience Food Security Activity (RFSA) funded by the Office of Global Food Security of the U.S. Department of State. The position plays a critical role in managing the receipt, use, and tracking of U.S. food commodities aimed at ensuring that vulnerable households and communities build and maintain food, nutrition, and economic security.

The Commodity Manager plans, manages, and provides technical and operational oversight of all supply chain activities—including procurement, logistics, transportation, warehousing, distribution, and reporting—to ensure the effective and efficient delivery of goods and services to poor and vulnerable populations. The role requires the knowledge and experience to anticipate and manage supply chain needs and challenges and to introduce improvement solutions.

ESSENTIAL RESPONSIBILITIES

Strategy and Vision

• Prepare the strategy for food aid program and operations, including but not limited to annual needs estimates, calls for proposals, value chain analysis, partnership agreements related to food aid activities, and commodity-related operational plans.

• Establish accurate commodity tracking systems, manage risks (including fraud and corruption), and ensure accountability throughout the supply chain.

Program and Operations Management

• Manage the determination of procurement and logistics service needs, desired specifications, delivery schedules, and procurement strategies, ensuring appropriate coordination and communication.

• Manage annual estimates, tenders, and the commodity pipeline for the entire food aid program.

• Coordinate with freight forwarders, customs clearing agents, independent surveyors, and domestic and cross-border transporters to ensure shipments are properly handled and executed.

• Ensure accountability and transparency of all supply chain operations in compliance with donor regulations, international and local standards and requirements, and Mercy Corps policy.

• Manage logistics infrastructure, storage facilities, and transport resources. Supervise implementation of systems and procedures for stock and commodity transport, storage, and distribution, as well as vehicle management, ensuring proper handling and protection of goods. Ensure implementation of relevant safety and security protocols.

• Manage risks, including fraud and corruption, and ensure accountability throughout the supply chain.

• Oversee inventory control and comprehensive tracking and recording systems throughout the supply chain cycle, from request to final delivery. Ensure timely preparation and submission of all required reports.

• Conduct regular monitoring and evaluation of commodity management aspects and share recommendations to improve the quality of commodity-related operations.

• Ensure compliance with Mercy Corps’ commodity management and accounting system through periodic visits to all commodity warehouses, verifying adherence to best warehouse practices, reviewing warehouse records, conducting physical counts, etc.

• Ensure commodity reports comply with donor requirements and that all required reports are accurately prepared and submitted.

Team Management

• Provide commodity management training to commodity staff, commodity organizers, local NGOs, and institutions on receiving, dispatching, storage, and handling techniques; distribution procedures and policies; documentation; loss and claims processing; disposal of unfit commodities; accounting; and reporting related to their program.

• Create and maintain a work environment based on mutual respect, where accountability is encouraged, alternative viewpoints are welcomed, excellence is pursued, and professional growth is supported. Foster a strong team spirit.

• Promote and instill a focus on capacity building, deepen understanding and ownership of individual roles, and strengthen performance management systems through implementation of a comprehensive staff training plan.

• Promote accountability, communicate expectations, and provide constructive feedback through regular one-on-one meetings and performance evaluations.

• Structure, recruit, and onboard team members, ensuring the team structure reflects the project’s gender equality vision and that staff are set up for success and familiar with agency systems, procedures, and protocols.

• Provide ongoing supervision, leadership, support, guidance, and mentoring directly to program staff.

• Support the development of national staff in line with program objectives, enabling national staff to increasingly make decisions and assume management roles.

Financial, Operations, and Compliance Management

• Represent Mercy Corps with governments, donors, NGOs, and at other relevant events, in close coordination with the Country Director and Programs Director.

• Ensure close coordination and information sharing with consortium partners, sub-awardees, local government and other implementers, as well as with other Mercy Corps programs.

• Establish and maintain relationships with communities, partners, and local government.

Influence and Representation

• Actively participate in coordination meetings with relevant clusters and working groups in Kasai Province.

• Demonstrate flexibility, resilience, and the ability to build positive relationships and remain calm under pressure.

• Maintain high ethical standards and treat all people with respect and dignity.

• Be responsible for coordinating activities with local government, potential local partners, key stakeholders, and other international NGOs.

SAFEGUARDING RESPONSIBILITIES 

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

SUPERVISORY RESPONSIBILITY 

ACCOUNTABILITY

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MINIMUM QUALIFICATION & TRANSFERABLE SKILLS

• Bachelor’s degree in a relevant academic field (e.g., supply chain management, food science, etc.) and seven years of relevant professional experience, at least five of which must be field-based.

• Extensive experience managing in-kind food supply chains, from point of origin to food distribution points and final beneficiaries in fragile contexts.

• Experience ensuring product quality and safety; warehouse management (including fumigation and testing); transport coordination (port, road, rail, etc.); monitoring and reporting.

• Specific Title II experience strongly preferred.

• Demonstrated ability to network and engage with necessary stakeholders to manage food commodity supply chains.

• Prior experience working in the DRC is preferred.

• Strong verbal and written communication skills; strong multitasking, organizational, and prioritization abilities.

• Fluency in written and spoken French required.

• Professional proficiency in English highly preferred.

• Experience with U.S. Government Title II regulations, procedures, and systems for program administration, management, and reporting is desirable.

• Ability to work effectively with an ethnically diverse team in a sensitive environment.

SUCCESS FACTORS

• The successful Commodity Manager will demonstrate strong technical leadership in commodity and supply chain management and a proven ability to manage complex, donor‑funded food assistance operations in fragile and resource‑constrained environments.

• He/she will possess deep expertise in Title II commodity regulations and USAID compliance requirements, ensuring that all aspects of procurement, transportation, warehousing, handling, distribution, and reporting meet donor, organizational, and international standards. The individual will proactively identify compliance risks and implement practical mitigation measures to prevent losses, misuse, fraud, or diversion.

• The Commodity Manager will be highly detail‑oriented and systems‑focused, with exceptional capability to establish, manage, and continuously improve commodity tracking, inventory control, and reporting systems across multiple locations. Accuracy, timeliness, and transparency in pipeline management and reporting will be critical success indicators in this role.

• He/she will demonstrate strong operational planning and coordination skills, effectively aligning commodity pipelines with program implementation timelines and working closely with procurement, finance, program teams, freight forwarders, transporters, warehouse staff, and partners to ensure uninterrupted supply and efficient delivery to final distribution points.

• The successful candidate will show sound judgment and decisiveness in high‑pressure environments, maintaining continuity of operations amidst logistical constraints, infrastructure limitations, security challenges, and changing program demands. They will be able to anticipate supply chain bottlenecks and implement adaptive solutions to minimize delays and loses.

• He/she will be an effective people manager and capacity builder, capable of training, mentoring, and supervising commodity and logistics staff while strengthening partners’ compliance, reporting, and warehouse management practices. The ability to instill a culture of accountability, documentation discipline, and adherence to standard operating procedures will be essential.

• Strong analytical and problem‑solving skills are required, enabling the Commodity Manager to translate complex logistical data into clear operational decisions and actionable recommendations for senior management and donors.

• The successful Commodity Manager will be a clear and professional communicator, able to prepare high‑quality reports, interact confidently with donors, auditors, government counterparts, and partners, and represent Mercy Corps effectively in coordination forums and supply‑chain–related working groups.

• Finally, the individual will demonstrate high integrity, ethical conduct, and commitment to humanitarian principles, ensuring that commodities reach intended beneficiaries safely, efficiently, and with dignity, while upholding Mercy Corps’ standards of accountability to donors and affected communities.

LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS

Mercy Corps offers a competitive benefits package for positions based in Kasai Province, which is an unaccompanied and hardship duty station. Tshikapa, the capital of Kasai Province, is a remote provincial city with a limited support infrastructure and a small but active humanitarian presence. Despite its population size of nearly one million people, services and amenities are constrained, and living conditions require a high degree of adaptability and self‑reliance.

Access to electricity and water is inconsistent, even in the city center, and generally depends on generator‑based systems. Housing options are limited, and access to hotels, restaurants, shops, and banking services is restricted and variable, with availability subject to outages, supply interruptions, and security considerations.

Healthcare services in Tshikapa are basic and limited. A small number of hospitals provide essential care; however, diagnostic and specialist services are minimal. Medical evacuation to Kinshasa or other regional hubs is required for serious illness or injury, and access may be affected by weather, transport availability, or security restrictions.

Telecommunications infrastructure is unreliable. Mobile phone coverage exists but can be inconsistent, and internet connectivity is often slow, unstable, or unavailable for extended periods. Daytime temperatures frequently range between 30–35°C, contributing to challenging working and living conditions, particularly during field travel.

Mercy Corps field offices and program areas may experience heightened security risks and limited freedom of movement. The security situation is closely monitored, and staff must strictly adhere to security protocols. Travel within the country generally requires air transport, and access to remote field sites can be logistically complex and time‑consuming.

Field site visits are a core component of the position and may involve travel to remote locations with very basic living conditions, limited services, and rudimentary accommodations. Consumer goods are available in limited quantities, subject to supply disruptions, and are often significantly more expensive than in major urban centers.

Team members deployed to Tshikapa represent Mercy Corps at all times, both during and outside of working hours. Staff are expected to demonstrate professionalism, resilience, cultural sensitivity, and sound judgment at all times, and to comply fully with local laws and customs, as well as Mercy Corps’ policies, procedures, and values.

ONGOING LEARNING

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

TEAM ENGAGEMENT AND EFFECTIVENESS 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EQUAL EMPLOYMENT OPPORTUNITY

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

SAFEGUARDING & ETHICS

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to

Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). 

World Bank Funding and Process Guidance Consultant

Description

Background: 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

In recent years, Mercy Corps has deepened its engagement with the World Bank and is seeking to further strengthen this relationship by securing new funding and implementing additional programming. Mercy Corps is currently implementing a World Bank–funded program in Sudan, and the process from Expression of Interest to grant agreement underscored the need for deeper expertise in World Bank procurement processes, particularly regarding budgeting, partnerships, recruitment, and sub-contracting.

Purpose / Project Description: 

This consultancy aims to strengthen Mercy Corps’ understanding of and engagement with the World Bank’s funding and procurement processes to enhance our competitiveness and position us for future opportunities.

The consultant(s) will address the following questions:

• What types of World Bank funding opportunities are most accessible and appropriate for an international NGO such as Mercy Corps?

• For each funding mechanism, what are the standard steps and requirements of a competitive bid/procurement and award process for World Bank-funded projects?

• What are the key pathways to engage with the World Bank as a potential donor, in Washington and in Regional/Country offices?

• How can Mercy Corps enhance our preparation, positioning, and overall competitiveness for specific proposal opportunities?

The consultant will help clarify relevant procurement regulations (e.g., allowable overhead costs, procurement lead times, recruitment requirements, donor policies) and recommend effective strategies for identifying and engaging with key decision-makers at the World Bank. This includes mapping out the various funding windows and guidance on where and how to identify relevant opportunities.

The overall goal of the consultancy is to produce practical, organization-specific guidance for Mercy Corps’ ongoing engagement with the World Bank, improving our ability to identify, pursue, and secure future funding. As relevant, the consultant will also provide targeted, real-time advice during the bidding process for the anticipated DRC opportunity.

Consultant Activities 

The Consultant will:

Task 1: Analyze World Bank Contracting Processes

• Review World Bank contracting terms and conditions, including overhead rates, compliance mechanisms, and contracting modalities, to assess feasibility for Mercy Corps.
• Provide guidance on how Mercy Corps could obtain and benefit from a World Bank procurement framework agreement or similar mechanism.

Task 2: Provide Business Development Strategy Recommendations

• Synthesize findings from the analysis into actionable recommendations for how Mercy Corps can more effectively identify, pursue, and secure World Bank funding at scale.
• Identify entry points, decision-making structures, and engagement strategies relevant to Mercy Corps’ global and regional priorities.

Consultant Deliverables:

Deliverable 1: World Bank Contracting Analysis Report

• A concise report summarizing key World Bank contracting terms and conditions (including overhead rates, compliance requirements, and contracting modalities).
• Assessment of the feasibility and implications of these mechanisms for Mercy Corps’ operating model.
• Practical recommendations on how Mercy Corps could obtain and benefit from a World Bank procurement framework agreement or other standing arrangement.

Deliverable 2: Business Development Process Recommendations