AL-AYN SOCIAL CARE FOUNDATION
32,718 per year (pro rata)
London Office & other sites when needed
Part-time
Job Title: IT Officer & Events Technician Reports to: Chief Operations Officer Hours: Part-Time (24 hours, 3-4 days per week) Location: London Office & other sites when needed About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: The IT Officer & Events Technician is a proactive and versatile role that combines IT support and administration with audio-visual (AV) and sound technical expertise. This position ensures seamless operations across processes and infrastructure for both internal and external events. Responsibilities include providing end-user support, maintaining IT systems and records, and managing AV setups for events and meetings. The role also requires regular coordination with internal departments to address concerns promptly. Additionally, the IT Officer & Events Technician will take direction from the Al-Ayn International IT Manager. Key responsibilities: IT Support & Troubleshooting • Provide first line IT support for hardware, software and network issues to UK users. • Install, configure and maintain work laptops, desktops, printers, mobile devices and other IT equipment. • Manage and troubleshoot network systems, including WiFi, Microsoft Office 365 and wired connections. • Manage IT incident management process via ticketing system. • Procure cost efficient IT equipment and manage replacements and repairs via warranties. • Maintain an inventory for all IT and office equipment and document all activities. • Assist in user training for common IT tools and applications. • Set up new employees as part of the IT induction at time of on-boarding. • Support IT Al-Ayn International Manager to address any issues where relevant. • Ensure all IT office equipment in workstations, meeting rooms and spaces are working. • Resolve IT issues and equipment in Birmingham and Manchester offices when required. Events Technician (AV & Sound) • Set up, operate and maintain AV and sound systems for live events, meetings and conferences. • Oversee the setup and maintenance of high-quality audio-visual equipment, including microphones, projectors, screens and video conferencing systems. • Troubleshoot and resolve AV-related issues during events. • Manage sound mixing and live recording for presentations. • Coordinate with event organisers to ensure technical requirements are met. Education/Experience: Skills: Proven 2 years’ experience in IT support role or equivalent qualifications Competent in systems software e.g. Windows 7, 10 and 11, Mac OS IT degree or certification, Computer Science, Audio Engineering or related Microsoft 365 - basic administration, security, creating & removing accounts Strong technical understanding of hardware specifications of IT devices Experience with AV systems, mixers, microphones, & video conferencing Advanced certification & experience, e.g. ITIL, CCNA, Active Directory, DNS, IP Previous experience working in NGO or charity sector Essential Desirable ☒ ☒ ☒ ☒ ☒ ☒ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☒ ☒ Competencies: Strong analytical, organisational & time management skills Excellent written, verbal communication and presentation skills Strong attention to detail, i.e., meticulous in their work Proactivity and self-motivation Ability to work as part of a team, and individually Ability to manage pressure, conflicting demands and prioritise tasks Essential Desirable ☒ ☒ ☒ ☒ ☒ ☒ ☐ ☐ ☐ ☐ ☐ ☐ Additional Requirements: • Flexibility of working outside working hours only when needed, especially during campaigns. • Travel to Birmingham and Manchester offices, and external events when required. Salary: • £32,718 per annum (pro-rata), plus additional paid over-time where applicable.
AL-AYN SOCIAL CARE FOUNDATION
26,208 per year (pro rata)
Remote
Part-time
Job Title: Community Fundraiser – Scotland (Glasgow/Edinburgh) Reports to: UK Fundraising Manager Hours: Variable Hours Contract Location: Remote About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: The Community Fundraiser performs various types of functions in the organisation. Their primarily responsibility is to plan and action fundraising events and help raise awareness of the organisation’s activities through direct donor interactions. They are expected to respond to donor queries, build positive relationships, and maintain accurate records and reports of activities and donations received. This role would concentrate on specific items at a time and not necessarily do all simultaneously. Key responsibilities: Facilitate new sponsorship requests for orphaned children from new and existing donors Introduce new supporters to the organisation from a bottom up / grass-root level Provide regular updates and reports on progress Identify opportunities for fundraising and building community relations • Meet set individual and regional fundraising targets • Display a high degree of professionalism and integrity for the organisation to external stakeholders • • • • • Compile and maintain accurate donor information and records to update in the central database • • Help maintain the charity's database by updating donor information and records • Receive donations, gifts and other items from donors in person Raise awareness of the organisation’s activities and values by assisting in fundraising activities and events, such as holding stalls and preparing stall materials, especially during campaigns Promote the organisation’s content and donor engagement channels, such as social media and mobile app Set up and/or participate in local events to publicise, increase awareness, and potentially seek new volunteers within the local community Follow the relevant laws, regulations, and ethical guidelines related to charity collections and distributions • • • • Other office tasks as required Additional Requirements: • • Travel across Scotland and the UK as required Flexibility of working outside working hours including evenings and weekends when required, e.g. campaigns, events Salary: £26,208 per annum pro rata, or £12.60 per hour Note: This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to periodic review and amendment in the light of experience and in consultation with the postholder. The postholder may be required to perform duties other than those in the job description for the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties of the post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation
Job Title: Senior Compliance Officer Reports to: Director Hours: Full-time (40 hours a week) Location: London Office About the Organisation: At Al-Ayn, we are committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. We believe that when a child fulfils their potential, their own future is transformed as well as the future of their families, their community, and society at large. In order to achieve that, we are led by our core values of transparency, dignity and empowerment. Job Overview: The Senior Compliance Officer is responsible for leading and managing the charity’s global compliance and risk management functions across Al-Ayn International, headquartered in London, with major operations around the world. This individual will provide strategic direction and day-to-day oversight to ensure compliance with relevant laws, donor requirements, internal policies and humanitarian standards. The Senior Compliance Officer will design and strengthen systems that protect the organisation from legal, regulatory and reputational risks, while supporting programmatic integrity and ethical operations. They will work closely with senior leadership, legal advisors to embed a culture of accountability, transparency and risk awareness. In doing so, they will play a critical role in safeguarding the Charity’s mission. Key Responsibilities: • Provide overall leadership and strategic oversight of compliance matters across the Charity, its international umbrella organisation and all affiliated member entities. • Ensure the Charity remains compliant with all relevant laws, regulations and internal policies across jurisdictions in which it operates. • Lead the development, review and roll-out of compliance-related policies and procedures. • Monitor implementation and adherence to compliance policies, conducting regular reviews, spot checks and internal audits as necessary. • Serve as the primary point of contact for external legal counsel on all matters related to compliance and regulatory risk. • Design and maintain a comprehensive risk management framework, including the development of risk registers and escalation protocols. • Facilitate regular risk assessments and ensure risks are actively monitored, mitigated, and reported to senior management and governance bodies. • • Lead the development and delivery of training, guidance and capacity-building initiatives for staff to promote compliance awareness, ethical conduct and effective risk management across the organisation. Investigate potential compliance breaches or concerns and ensure appropriate action is taken, including reporting to relevant authorities when required. • Oversee and support due diligence processes related to grant agreements, strategic partnerships and the organisation’s expansion into new operational territories. • Monitor regulatory developments and industry best practices and advise senior management and the board of trustees on compliance performance, emerging risks, and necessary updates to policies and systems. Education/Experience: Skills: Bachelor’s degree in law, international relations, public policy, risk management or a related field (Master’s degree strongly preferred). Minimum of 3–5 years of professional experience in a senior compliance, legal, audit or risk management role. Strong analytical and problem-solving skills with the ability to assess complex regulatory environments and develop practical, context- appropriate solutions. Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels across diverse cultural settings. Sound judgment and discretion, especially in handling sensitive or confidential matters related to compliance and risk management. High attention to detail and a structured, methodical approach to documentation, reporting and follow-up. Strong organisational and planning skills with the ability to manage multiple priorities under pressure. Proficiency in risk management tools, internal audit processes, and compliance tracking systems. Demonstrate ability to work independently and deliver results aligned with agreed objectives. Experience liaising with regulators such as the Charity Commission, ICO and HMRC. Knowledge of UK-specific legislation such as the UK Bribery Act, Money Laundering Regulations and GDPR. Familiarity with Safeguarding regulations and requirements. Understanding of Gift Aid compliance and other fundraising regulations. Awareness of ethical fundraising, conflict of interest policies and whistleblowing frameworks. Essential ☒ Desirable ☐ ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☒ ☒ ☒ ☒ ☒ Prior experience in the humanitarian or international development sector. Knowledge of UK charity law and regulatory expectations under the Charity Commission for England and Wales. ☐ ☐ ☒ ☒ Salary: Starting from £39,000, depending on skills and experience. Note: Responsibilities articulated in this job description are subject to review and changes and depending on the needs of the organisation at any given time.
AL-AYN SOCIAL CARE FOUNDATION
26,208 per year (pro rata)
Fieldwork (Manchester & regional cities) and Manchester Office
Full-time
Job Title: Sadaqa Boxes Administration Officer (North) Reports to: Chief Operating Officer Hours: Full-Time (40 hours per week) Location: Fieldwork (Manchester & regional cities) and Manchester Office About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: We are offering an exciting opportunity for a motivated individual to join our dynamic team as a Sadaqa Box Administration Officer. In this role, you will be responsible for the distribution, collection, and processing of Sadaqa Boxes and other donated items from supporters in a timely and efficient manner. You will be expected to respond to donor inquiries, foster positive relationships through face to-face interactions, and accurately maintain records and reports of donations received. This role operates under the guidance of the Sadaqa Boxes Operations Officer and offers a unique opportunity to advance your career while making a meaningful impact. Key responsibilities: • Distribute and collect Sadaqa Boxes and donations from households and businesses across Manchester • • • and surrounding cities (i.e. Scotland & Wales), in a timely manner. Follow designated routes and schedules to ensure efficient collections and distributions. Comply with all traffic laws and regulations, as well as the charity’s ethical guidelines for collections and distributions. Accurately process, count and document all cash donations, ensuring transparency and precision throughout. Update the central CRM database accordingly. • Manage cash collection processes, including securely bagging counted cash and co-ordinating with the designated cash collection provider for timely collection. Ensure all donations are securely stored in designated safes prior to collection by secure courier. • • Maintain comprehensive and accurate donor records within the central CRM database. • Manage inventory including both consumable and non-consumable items. • • Provide regular updates and reports on any issues, progress, and areas for improvement. Engage new supporters at a grassroots level, promoting the organisation's activities and encouraging email sign-ups, Gift Aid declarations, increased social media following, and mobile app downloads. • Represent the organisation with a high level of professionalism and integrity in all public engagements. • • Ensure the maintenance and good working condition of your vehicle. Support fundraising activities, events and stalls, particularly during campaigns that may occur outside regular working hours. Perform additional administrative tasks as required. • Skills: UK full driving licence, minimum 2 years’ experience & a clean driving record Access to and/or ownership of a vehicle, e.g. car/van Fluent in written and verbal English communication Excellent organisational and time management skills Proficiency in using GPS or maps for navigation Strong customer service skills, both in person and over the phone Ability to professionally manage conflicts and disputes Proficient with Microsoft Outlook and Excel, and fast data entry skills Essential ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☒ Desirable ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Previous job experience as a delivery driver / courier Understanding of the charitable donations (e.g. Khums, Sadaqa, Zakat) Understanding of common payment/donation methods for charities Competencies: Strong attention to detail Tact, discretion, and respect for confidentiality Proactive and self-motivated Ability to work effectively as part of a team Ability to manage pressure, handle conflicting demands and prioritise tasks Hardworking and eager to learn ☐ ☐ ☐ Essential ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☒ Desirable ☐ ☐ ☐ ☐ ☐ ☐ Additional Requirements: • Flexibility to work evenings, weekends, and outside of standard working hours when necessary. Salary: • £26,208 per annum, pro rata.
AL-AYN SOCIAL CARE FOUNDATION
13.85 - 28,808 per year (pro rata)
UK-Wide
Part-time
Job Title: Community Fundraiser – UK-Wide Reports to: Fundraising Manager Hours: Variable Hours Contract Location: UK-Wide About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: The Community Fundraiser performs various types of functions in the organisation. Their primarily responsibility is to plan and action fundraising events and help raise awareness of the organisation’s activities through direct donor interactions. They are expected to respond to donor queries, build positive relationships, and maintain accurate records and reports of activities and donations received. This role would concentrate on specific items at a time and not necessarily do all simultaneously. Key responsibilities: Facilitate new sponsorship requests for orphaned children from new and existing donors Introduce new supporters to the organisation from a bottom up / grass-root level Provide regular updates and reports on progress Identify opportunities for fundraising and building community relations Compile and maintain accurate donor information and records to update in the central database • Meet set individual and regional fundraising targets • Display a high degree of professionalism and integrity for the organisation to external stakeholders • • • • • • Receive donations, gifts and other items from donors in person • Help maintain the charity's database by updating donor information and records • Raise awareness of the organisation’s activities and values by assisting in fundraising activities and events, • • such as holding stalls and preparing stall materials, especially during campaigns Promote the organisation’s content and donor engagement channels, such as social media and mobile app Set up and/or participate in local events to publicise, increase awareness, and potentially seek new volunteers within the local community Follow the relevant laws, regulations, and ethical guidelines related to charity collections and distributions • • Other office tasks as required Additional Requirements: • Flexibility of working outside working hours including evenings and weekends when required, e.g. campaigns, events Salary: London: £28,808 per annum pro rata, or £13.85 per hour. Rest of UK: £26,208 per annum pro rata, or £12.60 per hour. Note: This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to periodic review and amendment in the light of experience and in consultation with the postholder. The postholder may be required to perform duties other than those in the job description for the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties of the post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation
Job Title: Video Producer and Editor Reports to: Senior International Marketing Manager Hours: Full-time (40 hours a week), Flexibility to occasionally work outside hours is required. Location: London About the Organisation: At Al-Ayn, we are committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. We believe that when a child fulfils their potential, their own future is transformed as well as the future of their families, their community, and society at large. In order to achieve that, we are led by our core values of transparency, dignity and empowerment. Other benefits: Pension scheme enrolment. Key Responsibilities: • Develop and produce creative and innovative targeted content in line with strategic • objectives for use across Al-Ayn International’s communications channels. Initiate and produce original video projects to support Al-Ayn International’s international strategy. • Produce engaging content, either shooting and editing independently or as part of a team both in the UK and overseas. • Complete any reasonable tasks as requested by the Marketing Manager. • Work closely with the wider content and communications team to develop content and that advance organisational strategy. • Manage the planning and running of international shoots, liaising field staff, translators, and contributors. Skills: Proven experience as a professional video producer or film maker Fluent in Arabic (advanced listening and intermediate to advanced reading/writing proficiency). Experience of leading video media projects, from concept to delivery. Advanced technical expertise, including preparing for shoots, preparing interviews, audio recording, lighting, an understanding of visual grammar and excellent storytelling. Excellent understanding of video post-production workflows (Adobe Creative Suite) Experience of conducting interviews with a wide variety of people. Ability to create content for specific channels - including for Television, Facebook, Instagram, Twitter, and YouTube. Strong camera skills Previous experience in the international development sector Essential ☒ ☒ Desirable ☐ ☐ ☒ ☒ ☒ ☒ ☒ ☒ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☒ Competencies: Excellent organisation and effective communication Conflict resolution and critical thinking Proactivity and self-motivation Great listening and rapport building Ability to work as part of a team Ability to manage pressure and conflicting demands, and prioritise tasks and workload Hard working and eager to learn Demonstrate adherence to Al-Ayn's ways of working, including exercising discretion appropriately and respecting confidentiality at all times. Essential ☒ ☒ ☒ ☒ ☒ ☒ Desirable ☐ ☐ ☐ ☐ ☐ ☐ ☒ ☒ ☐ ☐ Pay: £28,089 - depending on experience. Note: Responsibilities articulated in this job description are subject to review and changes and depending on the needs of the organisation at any given time.
AL-AYN SOCIAL CARE FOUNDATION
26,208 per year (pro rata)
Birmingham Office
Full-time
Job Title: Community Fundraiser – Midlands Reports to: Fundraising Manager Hours: Full-Time (40 hours, 5 days per week) or Part-Time (from 20 hours per week) 1 year Fixed-Term contract with possibility of extension Location: Birmingham Office About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: The Fundraising Officer performs various types of functions in the organisation. Their primarily responsibility is to plan and action fundraising events and help raise awareness of the organisation’s activities through direct donor interactions. They are expected to respond to donor queries, build positive relationships, and maintain accurate records and reports of activities and donations received. This role would concentrate on specific items at a time and not necessarily do all simultaneously. Key responsibilities: Facilitate new sponsorship requests for orphaned children from new and existing donors Introduce new supporters to the organisation from a bottom up / grass-root level Provide regular updates and reports on progress Identify opportunities for fundraising and building community relations • Meet set individual and regional fundraising targets • Display a high degree of professionalism and integrity for the organisation to external stakeholders • • • • • Compile and maintain accurate donor information and records to update in the central database • • Help maintain the charity's database by updating donor information and records • Receive donations, gifts and other items from donors in person Raise awareness of the organisation’s activities and values by assisting in fundraising activities and events, such as holding stalls and preparing stall materials, especially during campaigns Promote the organisation’s content and donor engagement channels, such as social media and mobile app Set up and/or participate in local events to publicise, increase awareness, and potentially seek new volunteers within the local community Follow the relevant laws, regulations, and ethical guidelines related to charity collections and distributions • • • • Other office tasks as required Additional Requirements: • Flexibility of working outside working hours including evenings and weekends when required, e.g. campaigns, events Salary: From £26,208 per annum (pro rata if Part-Time) Note: This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to periodic review and amendment in the light of experience and in consultation with the postholder. The postholder may be required to perform duties other than those in the job description for the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties of the post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation
Job Title: Media Productions Manager Reports to: Senior International Marketing Manager Hours: Full-time (40 hours a week), Flexibility to occasionally work outside hours is required. Location: London About the Organisation: At Al-Ayn, we are committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. We believe that when a child fulfils their potential, their own future is transformed as well as the future of their families, their community, and society at large. In order to achieve that, we are led by our core values of transparency, dignity and empowerment. Other benefits: Pension scheme enrolment and regular visits to Iraq. Key Responsibilities: Project Management & Delivery: • Manage end-to-end production of all creative outputs (copy, design, and video) across multiple workstreams including: o Paid Ads (Meta, Google) o Social Media o Print materials (evergreen and campaign-based) o Campaign landing pages and emails o Video content for digital platforms o Internal requests (e.g. member offices and field office materials) o Community engagement • Ensure work is delivered on time, on brand, and in line with project objectives. • Line-manage the creative team, tracking creative deadlines, coordinating reviews and approvals, and ensuring smooth workflows. Creative Coordination: • Brief and coordinate writers, designers, and video editors • Maintain a clear content calendar and production schedule in collaboration with team leads. • Ensure version control, quality assurance, and consistency across all outputs. Team and Stakeholder Management: • Act as the go-to person for creative asset delivery for the Senior International Marketing Manager. • Facilitate effective collaboration across work streams – especially between design, video, and content colleagues. • Manage incoming requests from member and field offices, prioritising and scheduling work as needed. Process Improvement: • • Support the development and documentation of streamlined creative processes. Implement efficient feedback and sign-off systems to avoid bottlenecks. • Maintain up-to-date asset libraries and brand guidelines in collaboration with relevant teams. Person Specification: Skills: Bachelor’s degree in media and communications or any relevant field At least 5 years of experience in media or communications Line management experience Strong organisational skills Stakeholder engagement Process development and documentation Knowledge of digital marketing platforms Understanding of brand and quality control Arabic language proficiency Competencies: Excellent organisation and effective communication Conflict resolution and critical thinking Proactivity and self-motivation Great listening and rapport building Ability to work as part of a team Ability to manage pressure and conflicting demands, and prioritise tasks and workload Hard working and eager to learn Demonstrate adherence to Al-Ayn's ways of working, including exercising discretion appropriately and respecting confidentiality at all times. Essential ☐ ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☐ Essential ☒ ☒ ☒ ☒ ☒ ☒ Desirable ☒ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☒ Desirable ☐ ☐ ☐ ☐ ☐ ☐ ☒ ☒ ☐ ☐ Pay: £38,777 Note: Responsibilities articulated in this job description are subject to review and changes and depending on the needs of the organisation at any given time.
AL-AYN SOCIAL CARE FOUNDATION
12.6 per hour
Birmingham & Midlands region, and Wales on occasion (in the field)
Part-time
Job Title: Sadaqa Boxes Officer (Midlands) Reports to: Senior Officer Administrator (Birmingham) Hours: Variable or Part-Time (16 hours per week) with flexibility to work overtime when required Location: Birmingham & Midlands region, and Wales on occasion (in the field) About the Organisation: At Al-Ayn, we are dedicated to providing orphaned children living in poverty with the resources and opportunities needed to overcome their challenging circumstances. We believe that when a child realises their potential, it not only transforms their future but also positively impacts their families, communities, and society as a whole. Our mission is driven by our core values of transparency, dignity and empowerment. Job Overview: We have a fantastic opportunity for a committed individual to join our dynamic team of Sadaqa Box Collection Officers distributing and collecting Sadaqa Boxes, donated items from donors, and assist in fundraising events to help raise awareness of the organisation’s activities. You are expected to respond to donor queries, build positive relationships, and maintain accurate records and reports of activities and donations received. This role takes direction from the Sadaqa Boxes Operations Officer. Seize the chance to redefine your career path. Key Responsibilities: • Create, distribute and collect Sadaqa Boxes from households and businesses in existing and new locations in an efficient and timely manner. • Demonstrate the high degree of professionalism and integrity of the organisation to stakeholders. • Compile and maintain accurate donor information, and records to update the central database. • Provide regular updates and reports on progress made vs targets. • Receive donations, sponsorship requests, children’s gifts and other items from donors in person. Introduce new supporters to the organisation from a bottom up / grass-root level. • • Raise awareness of the organisation’s activities and values by assisting in fundraising activities and events, such as stalls, especially during campaigns. • Promote the organisation’s latest content and signups to email, social media, mobile app • during visits. Follow the relevant laws, regulations, and ethical guidelines related to charity collections and distributions. • Other office tasks as required. Skills: UK full driving licence, minimum 2 years’ experience & a clean driving record Access to and/or ownership of a vehicle, e.g. car/van Fluent in written and verbal English communication Excellent organisational and time management skills Proficiency in using GPS or maps for navigation Strong customer service skills, both in person and over the phone Ability to professionally manage conflicts and disputes Proficient in Microsoft Office and Excel, and fast data entry skills Previous job experience as a delivery driver / courier Understanding of the charitable donations (e.g. Khums, Sadaqa, Zakat) Understanding of common payment/donation methods for charities Competencies: Strong attention to detail Tact, discretion, and respect for confidentiality Proactive and self-motivated Ability to work effectively as part of a team Ability to manage pressure, handle conflicting demands and prioritise tasks Hardworking and eager to learn Essential ☒ Desirable ☐ ☒ ☒ ☒ ☒ ☒ ☒ ☒ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☒ ☒ ☐ Essential ☒ ☒ ☒ ☒ ☒ ☒ Desirable ☐ ☐ ☐ ☐ ☐ ☒ ☐ Additional Requirements: • Flexibility of working outside working hours including evenings and weekends when required, e.g. campaigns and events Salary: • £12.60 per hour Note: This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to periodic review and amendment in the light of experience and in consultation with the postholder. The postholder may be required to perform duties other than those in the job description for the post. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not in themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties of the post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation.