Communications & Administrative Coordinator
Salary: £24,309 per annum
Hours: 37 per week (Monday–Friday)
Term: Maternity Cover – with potential to become permanent as our projects grow
Why This Role?
This isn’t your average admin job. We’re looking for someone who thrives on variety, creativity, and making a real impact. One moment you’ll be keeping our leadership team running smoothly, the next you’ll be shaping our voice online, creating engaging content, and driving campaigns that raise awareness of our work across Swansea and beyond.
If you love being organised and creative, if you’re as happy scheduling social posts as you are scheduling meetings, this role puts you right at the heart of our charity’s growth and story.
What You’ll Do
You’ll be our go-to person for keeping things running smoothly behind the scenes while also amplifying our work to the wider world. That means:
Keeping us on track:
- Supporting the CEO, Company Secretary, and Fundraising Manager with day-to-day admin.
- Managing correspondence, writing reports, and keeping our systems organised.
- Helping with HR processes like onboarding and note-taking.
Telling our story:
- Owning our social media channels – growing reach, sparking conversations, and showcasing the difference we make.
- Updating and improving our website to keep it fresh, user-friendly, and SEO-optimised.
- Designing eye-catching content and promotional materials for campaigns, events, and fundraising drives.
Making events & fundraising shine:
- Helping plan and promote community events and fundraising activities.
- Boosting campaigns with digital promotion and on-the-ground support.
- Keeping our fundraising platforms and collection systems running smoothly.
What We’re Looking For
We want someone who’s got:
- Strong organisational and admin skills.
- A flair for digital marketing, social media, and content creation.
- Website management experience (WordPress or similar).
- An eye for design (Canva, Adobe Express, or similar).
- Confidence with copywriting, communications, and storytelling.
- A genuine interest in community, charity, and making a difference.
A Level 3 qualification in Business Admin, Marketing, Communications – or equivalent experience – will help, but more important is your ability to juggle the practical and the creative with confidence.
Why Join Us?
At Faith in Families, no two days are the same. You’ll be part of a small, passionate team where your ideas matter, your creativity is encouraged, and your work directly changes lives. It’s the perfect role for someone who wants to build their career in communications and charity admin while making a tangible difference in their community.
Does this sound like you? We’d love to hear from you.
Benefits
• A rewarding role supporting vulnerable children and families directly.
• A caring and supportive team environment rooted in community values.
• Training and development tailored to the role.
• Access to staff wellbeing support and internal services.
• The chance to shape the way essential goods reach those most in need.
-7.5% employer contribution to pension scheme
-Holiday and sickness pay entitlements that increase with service
Notes
Please provide a CV and covering letter outlining your suitability for the role
Download the Full Job Description here.
*Previous Applicants Within the Last 12 Months Need Not Apply*
Main Tasks:
To support the Community Cwtch Manager and staff team in providing high quality child and family support within a positive, safe and happy environment.
To help plan, provide and take part in activities to stimulate and support children’s educational, physical, social, language, emotional and play development.
1. To deliver a range of play opportunities, in a variety of settings, in accordance with legislation, and Faith in Families policies and procedures and good practice guidelines.
2. To support a culture of excellence in play within the area through innovation, organisation, monitoring and review.
3. To lead by example.
4. To use play as a medium for supporting relationships and developing self-confidence, which will enable them to respond to the issues affecting them.
5. To assist in the development of models of participation to enable children’s voices to be heard in the evaluation and decision making process.
6. To work as a member of the Faith in Families team, towards the achievement of our goals and targets alongside partner organisations and the local authority in supporting children and families in need.
7. To store and share information appropriately with regard for confidentiality and safe practice
8. To assist in the process of strengthening and developing voluntary and community groups to provide better quality services for children and their families.
9. To ensure any child protection concerns are recorded and reported in accordance with Faith in Families Safeguarding Procedures.
10. Help care for equipment to comply with Health and Safety Regulations.
11. With the management team, be responsible for Health and Safety both on and off site.
· This post is subject to an Enhanced level of disclosure. The Disclosure and Barring Service (DBS) has been introduced as a result of Part V of the Police Act, 1997, and will replace the current system of police checking. This will be applied for through the relevant disclosure body.
· Achieve the highest standards of safeguarding, whether through direct care provision or support activities to the children and families who come into contact with our services, or by appropriately reporting concerns about any child or family.
· To promote equality, inclusion, respect, fairness and diversity in all areas of planning and service delivery.
· To commit to Faith in Families core aim of ‘keeping the child at the centre’, and to promote and incorporate Participation as appropriate to your role.
· To be familiar with and comply with the Health, Safety and Welfare policies for Faith in Families and its Projects. In the event of any serious risk, take immediate action to reduce this risk and inform line management.
· Faith in Families operates within a constantly changing environment and as such work priorities and targets may change. Management reserves the right to make reasonable changes to the job purpose and accountabilities. It is essential therefore that it should be regarded with a degree of flexibility, so that changing needs can be met.
· Such other duties that occasionally arise, which fall within the purpose of the post.
· To work cross functionally with other departments to ensure that Faith in Families Values and strategic objectives are achieved.
The post holder will be expected to continuously develop in their role. The job description is indicative of the current duties and responsibilities of the post holder, it is not comprehensive. It is inevitable that the duties will change to reflect organisational development.
Download the Full Person Specification here.
Essential:
- NVQ Level 3 in Childcare or Equivalent
- Child Development
- Child Protection
- Working with Children aged 0-11 years
- Working as a member of a team
- Understanding of what is meant by the term Play and the ability to translate this into sound working practice
- Understanding of the issues that families in deprived areas face
- Direct work with children
- Effective communication skills
- Able to communicate in an appropriate manner to all children within the specified age range and their parents and carers
- Open and non- judgmental attitude
- Understanding of confidentiality
- Understanding of the issues relating to safeguarding of children
- Ability to observe children’s play and learning and to use observations to plan to meet the learning styles of the individual children
- Ability to demonstrate an understanding of Faith in Families equal opportunities policy in respect of service delivery, and an awareness of the needs of differing cultural groups and other minority groups and the practical application of equal opportunities within a play/daycare setting
- An understanding of an integrated and inclusive play environment and a willingness to work with all the children regardless of ability
- Commitment to working openly and in partnership with families
- Willingness to undertake other duties as requested in line with level of responsibility
Per hour
Across Our Community Cwtch's in Swansea.
Bonymaen Community Cwtch, 122 Mansel RD, SA1 7JR.
Clase Community Cwtch, 1-3 Beaconsview Rd, SA6 7HJ.
Teilo's Community Cwtch, 62 Cheriton Crescent, SA5 5LA.
Purpose of the Role
This role ensures the charity operates within robust governance and compliance frameworks. The Governance Manager is responsible for overseeing Board administration, regulatory compliance, safeguarding, risk management, health and safety across all venues, and internal reporting. The role also supports the effective use of databases and CRM systems and ensures data is accurate and available for safeguarding, grant returns and monitoring reports.
Key Responsibilities
Governance & Board Administration
Fulfil the responsibilities of Company Secretary including ensuring compliance with statutory filing requirements, maintaining registers, supporting the Chair with AGM/EGM processes, and ensuring the organisation adheres to its constitutional requirements.
Company Secretary Duties
- Coordinate and support Board of Trustees and subcommittee meetings: prepare agendas, papers, and minutes.
- Maintain statutory records and filings (e.g. Charity Commission, Companies House).
- Ensure constitutional documents, policies, and terms of reference are current and regularly reviewed.
- Support trustee induction, training, and ongoing governance requirements.
- Support board with Trustee Annual Report.
Compliance
Maintain effective relationships with external regulators and oversight bodies such as the Charity Commission, Companies House, HSE, Fundraising Regulator and ICO, ensuring timely and accurate engagement.
Ensure all governance and compliance policies and practices reflect principles of Equality, Diversity, and Inclusion (EDI), and meet statutory equality requirements.
- Ensure the charity complies with all statutory and regulatory requirements, including GDPR, Safeguarding, and Charity Commission expectations.
- Lead the development and monitoring of a compliance calendar for policy reviews and reporting obligations.
- Work with operational leads to embed compliance standards across all services.
Risk Management, Data & Systems Integrity, and Policy Oversight
Work with IT providers and internal leads to ensure cybersecurity policies and practices are in place, protecting organisational systems, data, and compliance with digital governance requirements.
This role holds overarching responsibility for ensuring robust risk management practices, the integrity and security of organisational data and systems, and the oversight of all internal policies and procedures to ensure compliance with legislation, regulation, and best practice.
- Maintain the organisational risk register in collaboration with senior leadership.
- Support risk identification, mitigation planning, and ensure updates are included in Board reports.
- Develop and implement risk-related policies and procedures.
Safeguarding
· Collates and supports safeguarding across the organisation, working closely with the Community Impact Manager and the COO, and provides regular updates to the CEO on any safeguarding concerns.
· Ensuring reporting processes are followed, monitoring safeguarding records, and embedding safeguarding culture across all services.
Health & Safety
- Coordinate and conduct regular health and safety checks across all sites.
- Ensure completion of risk assessments and maintain logs of incidents, accidents, and near misses.
- Ensure policies and procedures meet current legislation and best practice.
- Liaise with external contractors or consultants for specialist safety inspections (e.g., fire, PAT testing).
Internal Reporting
- Oversee internal reporting, ensuring accurate and consistent data entry.
- Support staff in effective use of databases and CRM systems to capture key metrics and outcomes.
- Maintain data quality and ensure outputs are aligned with funder and regulatory requirements.
- Run reports as needed for internal review, Board meetings, and strategic decision-making.
Grants Monitoring & Data Reporting
- Monitor grant conditions, ensuring data is collected and reports are submitted on time.
- Liaise with service delivery teams to ensure outputs and outcomes are tracked.
- Prepare and present monitoring data for funders, stakeholders, and audit purposes.
- Support development of impact reports and funding bids by ensuring data readiness.
Person Specification
Essential
- Experience in a governance, compliance, or operations role within a charity or regulated setting.
- Working knowledge of charity law, regulatory compliance, and governance best practices.
- Experience using or managing databases and CRM systems for monitoring and reporting
- Strong understanding of grant compliance and experience in producing monitoring returns.
- Knowledge of health and safety legislation and good practice.
- Excellent organisational and administrative skills.
- Strong IT skills including Microsoft Office / Google Workspace.
Desirable
- Qualification in governance, compliance, or health & safety (e.g., IOSH, ICSA, APMG).
- Experience working with Boards of Trustees.
- Experience writing risk assessments and leading internal audits or reviews.
Values and Behaviour
- Upholds integrity, professionalism, and confidentiality.
- Commitment to continuous improvement and collaborative working.
- Embodies the mission and values of Faith in Families with a passion for social impact.
Other Requirements
Provide training and guidance to staff and trustees on governance, compliance, safeguarding, risk management, health & safety, and data integrity to embed best practice across the organisation.
- Occasional travel to centres or delivery venues across South Wales.
- Flexibility to work around Board or committee meetings (including some evenings).
- Willingness to support organisational development during periods of change or growth.
Holiday entitlement that increases with length of service to a maximum of 33 days plus 8 bank holidays (based on full time equivalent of 37 hours per week).
Sickness pay that increases with length of service to a maximum of 6 months full pay and 6 months half pay.
Stakeholder pension scheme, with 7.5% employer contributions.
Learning and Development opportunities.
Details
Job Title: Warehouse Operative/Delivery Driver
Location: Cwtch Mawr Multibank, Llansamlet, Swansea. Travel across South Wales and wider areas may be required
Hours: 37 hours per week (Monday to Friday, 09:00 to 17:00)
Contract Type: Short term -initially until 31st March 2026 - and subject to future funding
Salary: £28,655 per year
Reports To: Facility and Development Manager
Job Summary
We are recruiting a reliable and professional Warehouse Operative/Delivery Driver for Cwtch Mawr. The role is dual. Your primary duties are local and regional deliveries, partner-facing service, and core warehouse tasks. You will also follow a structured learning pathway to develop Community Coordinator skills so that you can support centres with simple feedback loops, restock planning, and dignity in service.
Key Responsibilities
Driving and delivery
- Deliver essential goods to charity partners and family centres across Swansea with scope to extend across South Wales and wider areas following road traffic law.
- Operate a Mercedes-Benz eSprinter (L2H2, MWB) electric van. Category B licence holders may drive this zero-emission vehicle up to 4.25 tonnes MAM under DVLA rules from June 2025.
- Provide courteous, professional service at each site.
- Load and unload safely using correct manual handling.
- Complete daily vehicle checks, keep the van clean, and report defects.
- Record deliveries, signatures, discrepancies, and return any issues promptly.
Warehouse operations
- Pick, pack, and label orders accurately for dispatch.
- Receive and check stock against documentation.
- Monitor stock levels, report discrepancies, and assist with stock counts.
- Operate pallet trucks and, if trained, a forklift.
- Serve partners collecting from the warehouse.
- Keep work areas clean, safe, and compliant with health and safety.
Person Specification
- Experienced delivery driver with a full, clean UK Category B licence.
- Confident driving a medium wheelbase electric van.
- Fit for regular manual handling.
- Friendly, professional, and attentive to detail.
- Clear communicator who can build trust with centre staff.
- Organised, calm under pressure, and a team player.
- Forklift licence holder is desirable, or willing to train.
- Values aligned to dignity, equality, and practical support.
Essential Requirements
- Full UK Category B driving licence.
- As of June 2025, Category B licence holders may drive zero-emission vehicles up to 4.25 tonnes MAM, including our eSprinter vans.
- Demonstrable experience of delivery driving.
- Ability to perform physical tasks safely.
- Basic literacy and numeracy for logs and stock control.
- Strong interpersonal skills and a polite, helpful manner.
- Over 25 to comply with vehicle insurance requirements
Desirable Requirements
- Valid forklift licence, counterbalance preferred.
- Previous warehouse or dispatch experience.
- Understanding of safeguarding and data protection in community settings.
- Experience in the charity or public sector.
Benefits
Holiday entitlement that increases with length of service to a maximum of 33 days plus 8 bank holidays (based on full time equivalent of 37 hours per week).
Sickness pay that increases with length of service to a maximum of 6 months full pay and 6 months half pay.
Stakeholder pension scheme, with 7.5% employer contributions.
Learning and Development opportunities.
Notes
Please supply a CV and covering letter outlining how your skills and experience meet the role requirements.
We reserve the right to close early if sufficient applications are received.
Applicants must be 25+ as a condition of our vehicle insurance