About usThe Sick Children’s Trust is the charity thatprovides vital ‘Homes from Home’ where familieswith a sick child in hospital can stay, free ofcharge, just minutes from their child’s bedside. At an overwhelming and difficult time, we offerfamilies the support they need to face the dayahead. They can have a hot shower and acomfortable bed to rest, and our caring staff arethere to listen and comfort them when they needit. Not only do we alleviate financial worries, butwe also help the mental wellbeing of thefamilies we support. Our visionWe are working to a future where every familywith a seriously ill child in hospital can staytogether, close to their child’s hospital bedside.Our missionWe provide welcoming, comfortable ‘Homesfrom Home’, to keep families together whenthey have a sick child in hospital and kind,caring staff to support themPassionate We believe passionately that families with a seriously ill child in hospital should be together Supportive We care for families when they really need us and we support our staff to be the best they can be Togetherness We work together to make a difference Proud We are proud to be able to welcome all families that need us to our clean and comfortable ‘Homes from Home’ We are open, honest and transparent in everything we do. We spend our money responsibly ensuring that families are always at the heart of our work Our valuesTrustworthyOur ‘Homes from Home’ We have ten ‘Homes from Home’across England that can support 148families a night. In 2024/25 weprovided 48,062 nights in our homes,supporting 3,203 families.100% Our staff surveyof our colleagues are proud towork at The Sick Children's Trustof our colleagues said that thework of the charity inspires themto do a good job97%of our colleagues enjoy working atThe Sick Children's Trust95%We supported3,203 familiesWe provided48,062nights of accommodationOccupancy rates91%in our ‘Homes from Home’Average travel time82 minutesfrom home to hospitalOur impact 24/25Job title: Hours: Location: Reports to: Database Manager Full time - 35 hours per week Head Office, London (Hybrid) Director of Finance Line Management: 1 Senior Database Officer Role purpose: Database Manager works closely with the Senior Database Officer to ensure The Sick Children’s Trust’s donor database, Donorflex, is kept up to date and is accurate, and to ensure that the Finance and Database team can report correct financial information. The Database team liaise closely with both the Fundraising and Communications & Marketing teams, as well as with the House staff, to support fundraising activities (including income tracking) and to support Service Users data collection by the House staff. Job DescriptionRole purpose (cont.): Responsible for the maintenance and accuracy of The Sick Children’s Trust’s supporter and beneficiary CRM database system, Donorflex. Line manage, coach and support one Senior Database Officer. Managing data entry and analysis to ensure income and activity is accurately recorded and reported on. Ensuring Donorflex functionality is used in the most effective way through exploration of new modules and new versions of the database Providing training to all Donorflex users in using the appropriate database functionality for their role. Managing data selection and segmentation to support and enable effective and efficient communication, finance and fundraising activities. Maintaining GDPR and Fundraising Regulator compliance To be an active part of Finance and Database team, facilitating knowledge-sharing across the team and fostering a supportive, high-performing team environment. Database Management & Accuracy Overseeing the processing of all income transactions into the Donorflex database, ensuring correct coding in line with organisational procedures. Process service user information into the Donorflex database with a high level of accuracy and attention to detail. Ensure accurate supporter and service user records are maintained, including Gift Aid entries, and ensure correct income coding aligned with organisational procedures. Run quarterly Gift Aid claims and ensure Gift Aid received is maximised. Overseeing the reconciliation of income processed in the Donorflex database with the bank statements and collaborating closely with Finance to ensure accurate and timely income data processing. Undertake regular data validation checks to ensure the accuracy of Donorflex database data. Maintain accurate process notes for all database-related tasks. Lead on database-related projects such as upgrades, developing new ways of streamlining income processing and exporting information from the database. Maintain and manage the third party relationship with the database provider. Duties may vary from time to time with development of the post. The post holder will be required to carry out such duties as receiving general telephone enquiries and dealing with general office administration as befits a small office environment. Key ResponsibilitiesSupport & Training Line manage one Senior Database Officer, setting clear objectives, providing ongoing support, and promoting a culture of collaboration and accountability. Act as the central point of contact for Donorflex database support across Head Office and the Houses, responding to staff queries and providing guidance on income coding and service user data. Provide, together with the Database officer, Donorflex training to all new database users across the whole organisation. Promote and encourage the on-going use of Donorflex database across all teams, providing training and support, including occasional visits to our ‘Homes from Home’. Data Selection & Reporting Produce regularly scheduled and ad-hoc data selections for mailings and campaigns, supporting the Communications & Marketing, and Fundraising teams. Produce monthly House Information Statistics based on service user data processed by House staff. Generate reports on service user and supporter fundraising activities to support grant applications and fundraising performance insights. Key ResponsibilitiesCompliance & Communication Ensure all Donorflex database activities comply with Data Protection regulations and The Sick Children’s Trust’s policies and branding guidelines. Handle telephone and email enquiries professionally, maintaining confidentiality and acting as a front-facing representative of the organisation General responsibilities: Be a positive ambassador for The Sick Children’s Trust. Adopt a personal style that enhances the reputation of The Sick Children’s Trust and fosters respectful and professional working relationships. Contribute positively to the team working within the charity, implementing organisational objectives. Be flexible within the broad remit of the post. Take direction on projects and priorities from your line manager, which may vary from time to time. Abide by organisational policies and practices, including the equal opportunities policy and code of conduct. Ensure that The Sick Children’s Trust’s brand values are fulfilled in activities undertaken. Maximise The Sick Children’s Trust resources by building and maintaining effective interdepartmental relationships. Increase awareness of The Sick Children’s Trust to its maximum potential according to the principles and objectives of the organisation. Key ResponsibilitiesExperience Possesses the administrative and numerical skills to work flexibly and collaboratively line managing the Senior Database Officer and providing support to the Director of Finance within a busy office environment Experience of line managing, coaching and supporting more junior staff Experience of managing own workload effectively and planning and organising work to meet deadlines Experience of high levels of accuracy and meticulous attention to detail, and enjoys following processes and getting things right Experience of managing, manipulating and analysing large data sets Desirable:Experience of working effectively without supervision, dealing with problems as they arise Knowledge Experience and knowledge of using databases preferably Donorflex Desirable: Knowledge of GDPR and data protection legislation and Gift Aid IT Literacy; Microsoft Office 365 software, in particular Excel, Outlook, Word and PowerPoint Education/Training Educated up to at least A level with minimum B / 6 grade in GCSE Maths and English or equivalent Person SpecificationSkills, abilities and personal attributes Able to take responsibility for delivering against objectives and is keen to learn Ability to see tasks through from start to finish, even when they are repetitive and routine Able to develop positive working relationships with a range of people internally and externally Flexible and adaptable approach to work to respond to change at short notice in a calm and methodical manner Able to maintain, accurate and up to date records on our databases Ability to communicate clearly with people at all levels Strong communication and relationship building skills to liaise with a wide range of people, both internal and external to the organisation Strong project management and organisation skills Other requirements Commitment to working outside of normal office hours, when the job requires this, with a willingness to travel Willingness to take accountability for own actions in the delivery of objectives Willingness to develop an understanding of disability issues Commitment to working within the principles of equal opportunities Empathy with the aims, goals and values of the charity, and a commitment to support delivery to meet these Person Specification35 hour working week Discretionary hybrid working 25 days annual leave plus your birthday off Time off in lieu policy Auto-enrolment into a pension scheme at 3 months service Commitment to development and training Family friendly policies (flexible working and time off for dependents) Commitment to your Post-probation benefits: wellbeing including: Bonus day off in December Employee Assistance Enhanced pension option Programme Eyecare Voucher Flu Vaccination Life Assurance Permanent health insurance Access to Digicare+ Access to Medicash Interest free travel loan BenefitsThe Sick Children's Trust strives to be an Equal Opportunity employer. We are committed to developing a diverse and inclusive organisation, where people feel supported and valued to be the best they can be. We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. If you require any reasonable adjustments to apply for this role to the best of your abilitysuch as an accessible venue for interview, please let us know your requirements and we will make every effort to provide assistance. Equal OpportunityIf you are interested in applying for this role, please complete the attached questionnaire and submit your CV along with a covering letter demonstrating how you meet the person specification to: recruitment@sickchildrenstrust.org The closing date for the role of Database Manager is 31 January 2026 We will be considering applications as they are submitted so early application is advised For further details about The Sick Children’s Trust please visit our website sickchildrenstrust.org How to apply
THE SICK CHILDREN'S TRUST
London EC2A 2AH
Full-time
6th February 2026
About usThe Sick Children’s Trust is the charity thatprovides vital ‘Homes from Home’ where familieswith a sick child in hospital can stay, free ofcharge, just minutes from their child’s bedside. At an overwhelming and difficult time, we offerfamilies the support they need to face the dayahead. They can have a hot shower and acomfortable bed to rest, and our caring staff arethere to listen and comfort them when they needit. Not only do we alleviate financial worries, butwe also help the mental wellbeing of thefamilies we support. Our visionWe are working to a future where every familywith a seriously ill child in hospital can staytogether, close to their child’s hospital bedside.Our missionWe provide welcoming, comfortable ‘Homesfrom Home’, to keep families together whenthey have a sick child in hospital and kind,caring staff to support themPassionate We believe passionately that families with a seriously ill child in hospital should be together Supportive We care for families when they really need us and we support our staff to be the best they can be Togetherness We work together to make a difference Proud We are proud to be able to welcome all families that need us to our clean and comfortable ‘Homes from Home’ We are open, honest and transparent in everything we do. We spend our money responsibly ensuring that families are always at the heart of our work Our valuesTrustworthyOur ‘Homes from Home’ We have ten ‘Homes from Home’across England that can support 148families a night. In 2024/25 weprovided 48,062 nights in our homes,supporting 3,203 families.100% Our staff surveyof our colleagues are proud towork at The Sick Children's Trustof our colleagues said that thework of the charity inspires themto do a good job97%of our colleagues enjoy working atThe Sick Children's Trust95%We supported3,203 familiesWe provided48,062nights of accommodationOccupancy rates91%in our ‘Homes from Home’Average travel time82 minutesfrom home to hospitalOur impact 24/25Job title: Development Manager - Corporate and Philanthropy Hours: Full time - 35 hours per week Location: Hybrid (with 1-2 days in Head Office – London EC2A 2AH) Reports to: Director of Fundraising Line Manage: x1 Senior Corporate Partnerships Officer (South), x1 P/T Corporate Officer (North) Role purpose: To lead the growth of The Sick Children’s Trust’s corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility. The postholder will also support the Director of Fundraising in engaging major donors and senior supporters to unlock introductions, warm leads and philanthropic giving. The role will also line manage a Senior Corporate Partnerships Officer in the South, responsible for mid- level corporate partnerships (typically £5k-25k) and a Corporate Officer in the North. Job DescriptionCorporate Fundraising and New Business Development: Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities. Identify and research prospective companies aligned with the charity’s mission and values. Regularly develop creative and tailored approaches and submit propositions that reflect a company’s CSR, marketing or staff engagement objectives. Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and Marketing Team. Deliver confident, persuasive pitches at a senior level (e.g. CSR leads, directors, boards). Build a strong actionable pipeline of opportunities, supported by a robust forecasting, prospect tracking and relationship mapping. Relationship Management and Stewardship: Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners. Work with the Director of Fundraising to cultivate key individuals (e.g. major donors, trustees, senior volunteers – Fundraising Development Board Members) who can make introductions or influence support. Ensure effective stewardship, reporting and communications to build long-term value from all partnerships. Contribute to wider philanthropic strategy by identifying and engaging corporate leaders who may also be major donor prospects. Key ResponsibilitiesRelationship Management and Stewardship: Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners. Work with the Director of Fundraising to cultivate key individuals (e.g. major donors, trustees, senior volunteers – Fundraising Development Board Members) who can make introductions or influence support. Ensure effective stewardship, reporting and communications to build long-term value from all partnerships. Contribute to wider philanthropic strategy by identifying and engaging corporate leaders who may also be major donor prospects. Cross-Organisational Collaboration: Work with the operations, communications and marketing teams to shape compelling partnership offerings. Identify opportunities for co-branded campaigns, sponsorship, volunteering, events and media exposure. Act as a key external ambassador for the charity in corporate settings and sector events. Management and Reporting: Line manage, coach and support the Senior Corporate Partnerships Officer (South) and the P/T Corporate Officer (North). Report regularly to the Director of Fundraising on performance against income targets, pipeline and strategic development. Use DonorFlex to maintain accurate records, income tracking and reporting Key ResponsibilitiesEssential Experience and Skills Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business development deals within the last 1-2 years. Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value donations and Charity of the Year partnerships of £50,000 and above. Strong communication and presentation skills, with a proven track record of delivering persuasive pitches to senior stakeholders. Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences. Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income from their personal wealth or through their company or corporate affiliations. Proven experience of collaborating with teams such as Communications and Marketing to shape compelling partner propositions, demonstrating strong creative thinking and the ability to turn ideas into actionable, high-impact projects. Excellent organisational skills, with attention to detail and the ability to manage multiple priorities. Confidence in using CRM systems and pipeline reporting (DonorFlex, Raisers Edge or similar). Knowledge of the charity sector and corporate responsibility trends. Desirable Experience of line managing or mentoring staff. Additional Information: Some UK travel, including visits to our Home from Home and corporate partners, will be required. Occasional evening work may be required to attend events We welcome applications from the commercial sector and those working in CSR, partnerships or business development roles. Person Specification35 hour working week Discretionary hybrid working 25 days annual leave plus your birthday off Time off in lieu policy Auto-enrolment into a pension scheme at 3 months service Commitment to development and training Family friendly policies (flexible working and time off for dependents) Employee Assistance Programme Eyecare Voucher Flu Vaccination Life Assurance Bonus day off in December Enhanced pension option Permanent health insurance Access to Digicare+ Access to Medicash Interest free travel loan BenefitsPost-probation benefits:Commitment to yourwellbeing including:The Sick Children's Trust strives to be an Equal Opportunity employer. We are committed to developing a diverse and inclusive organisation, where people feel supported and valued to be the best they can be. We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. If you require any reasonable adjustments to apply for this role to the best of your abilitysuch as an accessible venue for interview, please let us know your requirements and we will make every effort to provide assistance. Equal OpportunityIf you are interested in applying for this role, please submit your CV and covering letter demonstrating how you meet the person specification to: recruitment@sickchildrenstrust.org We will be considering applications as they are submitted so early application is advised. The closing date for this vacancy is 6 February 2026 For further details about The Sick Children’s Trust please visit our website sickchildrenstrust.org How to Apply
THE SICK CHILDREN'S TRUST
Crawford House, Royal Victoria Infirmary, Newcastle upon Tyne
Full-time
29th January 2026
Our visionWe are working to a future where every familywith a seriously ill child in hospital can staytogether, close to their child’s hospitalbedside.Our missionWe provide welcoming, comfortable ‘Homesfrom Home’, to keep families together whenthey have a sick child in hospital and kind,caring staff to support themPassionate We believe passionately that families with a seriously ill child in hospital should be together Supportive We care for families when they really need us and we support our staff to be the best they can be Togetherness We work together to make a difference Proud We are proud to be able to welcome all families that need us to our clean and comfortable ‘Homes from Home’ We are open, honest and transparent in everything we do. We spend our money responsibly ensuring that families are always at the heart of our work Our valuesTrustworthyOur ‘Homes from Home’ We have ten ‘Homes from Home’across England that can support 148families a night. In 2024/25 weprovided 48,062 nights in our homes,supporting 3,203 families.98% Our staff surveyof our colleagues are proud towork at The Sick Children's Trustof our colleagues said that thework of the charity inspires themto do a good job100%of our colleagues enjoy working atThe Sick Children's Trust100%We supported3,203 familiesWe provided48,062nights of accommodationOccupancy rates91%in our ‘Homes from Home’Average travel time82 minutesfrom home to hospitalOur impact 24/25Job title: House Manager Hours: Days: 35 hours per week Monday-Friday Location: Crawford House, Royal Victoria Infirmary, Newcastle upon Tyne Reports to: Operations Manager Role purpose: Crawford House supports families with a sick child being treated at Royal Victoria Infirmary by giving them a welcoming and supportive place to stay just minutes from their seriously ill child’s hospital bedside. The House Manager has full accountability of the management of Crawford House and the efficient day-to-day running, ensuring rooms are allocated appropriately and families are supported. The House Manager is required to implement and comply with our policies including health and safety, equal opportunities, safeguarding, data protection and security guidelines together with hospital policies, if applicable. Job DescriptionFamilies To work in conjunction with the hospital medical teams to prioritise the allocation of rooms for families Ensure that families are welcomed and are allocated appropriate rooms, and that family registrations and inductions are carried out sensitively and on time To ensure family information is kept confidential To ensure that the safety and welfare of families and staff are high priority at all times through guidelines and regular checks To be sensitive, respectful and understanding of families, recognising their emotional, physical and material needs To be responsible for the security of the house and convey this to staff, families, visitors and contractors Address any concerns relating to a family and where necessary refer to the operations team Liaise with families regarding the duration of their stay and arrangements when leaving the house Maintenance of the ‘Home from Home’ To have a good understanding of the house lease agreements To take full responsibility for the management and control of the maintenance of Crawford House premises and equipment To ensure that the property remain a clean, safe, hygienic, comfortable and well-presented environment, meeting the high standard that is expected at all times To plan, prepare and follow a maintenance and redecoration programme, adhering to brand guidelines and budget constraints, and with the approval of the Operations Team Ensure maintenance and contractors work safely and risks to families are minimised Key Tasks and Responsibilities House Administration and Day-to-Day Procedures To use initiative and to be proactive in time management, ensuring cost effective use of the working hours and resources, developing the role, meeting objectives and development plans in order to enhance future progression To build strong, professional relationships with the hospital staff and all related departments, communicating effectively at all levels Ensure maximum occupancy rates To have full accountability of all administration To ensure that all documentation is accurate, complete and available to satisfy audit requirements To complete and present mandatory reports with accuracy and working within strict time constraints Respond to and address any unplanned incidents as appropriate To recognise that the role will often be lone working and will involve hands on domestic duties to provide support for families. This will include washing, ironing and making beds up, all routine checks etc. To assist when the Crawford Team need help with domestic or any other duties, pulling together as a complete, effective team Comply with General Data Protection Regulations Staffing Responsible for the day-to-day management of a small team To be involved in the recruitment, induction and ongoing training of staff To be competent in managing and motivating staff, establishing a high performing, effective working team To conduct the annual appraisal and reviews for staff To manage appropriate staffing levels without compromising standards during annual leave and sickness absence within the constraints of your budget Key Tasks and ResponsibilitiesBudget Management To have total accountability for the compilation and management of the annual budget achieving financial efficiency Work with the Operations and Finance Teams on budgetary issues To analyse monthly management accounts and to act accordingly, reviewing all income and expenditure items regularly Income Generation and Management To lead and deliver income generation in order to meet financial efficiency and budgetary objectives To raise awareness (primarily locally) in line with our charity campaigns To be a positive ambassador for The Sick Children’s Trust, supporting families, organisations and anyone that expresses an interest in fundraising for us To keep the Fundraising Team updated at all times with any ‘Home from Home’ fundraising activities Other Responsibilities: To assist, as and when required, in the planning or running of other ‘Homes from Home’ The duties, as scheduled above, are not exhaustive and the House Manager must be flexible to carry out any other reasonable duties that may arise within the broad remit of the post Key Tasks and ResponsibilitiesHealth and Safety Management Ensure that health and safety is always a primary consideration in the running of Crawford House To have a thorough understanding and adherence to our Health and Safety policy To take responsibility for health and safety in the ‘Home from Home’ including the provision relating to first aid, fire safety, COSHH, security, etc. To achieve compliance with statutory standards as a minimum To produce and continually update meaningful risk assessments To ensure all standard operating procedures, competencies and staff induction plans are completed and adhered to To make and maintain accurate records, ensuring that all health and safety risk control checks are carried out Policies and Values To implement, demonstrate knowledge of and maintain all our organisational policies and procedures To ensure team and house activities adhere to our core values of support, commitment, excellence and sustainability To maintain excellent professional standards with no compromises To comply with the personal and professional boundaries set by The Sick Children’s Trust Key Tasks and ResponsibilitiesSkills, Abilities and Personal Attributes The ability to organise, plan and prioritise the workload, which may be pressured at times Ability to communicate effectively, both in writing and verbally, with good composition skills, accuracy, professionalism, in a business-like manner and to a high standard Literacy and numeracy skills to enable accurate and appropriate completion of administration and budgetary tasks Ability to manage and lead a small cohesive and effective team Effective team member with can-do attitude prepared to help with menial tasks as required Effective and calm problem solver (including crisis management), able to assess key factors quickly and able to make sound decisions recognising when to be pragmatic and when strict adherence to rules is necessary Ability to lead in the establishment and maintenance of standards in the provision of service and compliance of regulations Ability to work autonomously but has the judgement to recognise when to refer to or consult with Operations Team or appropriate colleagues To have a general understanding of relevant health and safety guidelines and can follow health and safety procedure To be of a personable nature, approachable, sensitive and empathetic while having the ability to remain in control and professional at all times Resilient and empathic when managing difficult situations e.g. family bereavement Ability to establish and maintain a good rapport and working relationship with colleagues in The Sick Children’s Trust and with hospital and contract staff Ability to project manage refurbishment programmes as directed by Operations Team IT skills – Outlook, Word and Excel Proactive approach and commitment to fundraising Person SpecificationExperience (Essential) Experience of working in a role requiring a good rapport with colleagues or stakeholders Experience (Desirable) Experience of managing a small team or service Experience of implementing health and safety policies and procedures Other Requirements The role is ‘Home from Home’ based however occasional travel is required (for team meetings, house visits or training) Ability to work occasional evenings, weekends or overnight stays (due to travel, attendance at an event or due to an emergency) Commitment to our policies and values Satisfactory enhanced DBS check Person Specification35 hour working week Discretionary hybrid working 25 days annual leave plus your birthday off Time off in lieu policy Auto-enrolment into a pension scheme at 3 months service Commitment to development and training Family friendly policies (flexible working and time off for dependants) Commitment to your wellbeing including: Post-probation benefits: Employee Assistance Programme Eyecare Voucher Flu Vaccination Life Assurance Bonus day off in December Enhanced pension option Permanent health insurance Access to Digicare+ Access to Medicash Interest free travel loan BenefitsThe Sick Children's Trust strives to be an Equal Opportunity employer. We are committed to developing a diverse and inclusive organisation, where people feel supported and valued to be the best they can be. We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. If you require any reasonable adjustments to apply for this role to the best of your ability such as an accessible venue for interview, please let us know your requirements and we will make every effort to provide assistance. Equal OpportunityTo apply please send your CV and a covering letter setting out why you are suitable for the role and how you meet the requirements set out in the job description and person specification to: recruitment@sickchildrenstrust.org The closing date for the role of House Manager is 30 January 2026 We will be considering applications as they are submitted so early application is advised For further details about The Sick Children’s Trust please visit our website sickchildrenstrust.org How to apply