Listed 4 days ago
About usThe Sick Children’s Trust is the charity thatprovides vital ‘Homes from Home’ where familieswith a sick child in hospital can stay, free ofcharge, just minutes from their child’s bedside. At an overwhelming and difficult time, we offerfamilies the support they need to face the dayahead. They can have a hot shower and acomfortable bed to rest, and our caring staff arethere to listen and comfort them when they needit. Not only do we alleviate financial worries, butwe also help the mental wellbeing of thefamilies we support. Our visionWe are working to a future where every familywith a seriously ill child in hospital can staytogether, close to their child’s hospital bedside.Our missionWe provide welcoming, comfortable ‘Homesfrom Home’, to keep families together whenthey have a sick child in hospital and kind,caring staff to support them Passionate We believe passionately that families with a seriously ill child in hospital should be together Supportive We care for families when they really need us and we support our staff to be the best they can be Togetherness We work together to make a difference Proud We are proud to be able to welcome all families that need us to our clean and comfortable ‘Homes from Home’ We are open, honest and transparent in everything we do. We spend our money responsibly ensuring that families are always at the heart of our work Our valuesTrustworthy Our ‘Homes from Home’ We have ten ‘Homes from Home’across England that can support 148families a night. In 2024/25 weprovided 48,062 nights in our homes,supporting 3,203 families. 100% Our staff surveyof our colleagues are proud towork at The Sick Children's Trustof our colleagues said that thework of the charity inspires themto do a good job97%of our colleagues enjoy working atThe Sick Children's Trust95% We supported3,203 familiesWe provided48,062nights of accommodationOccupancy rates91%in our ‘Homes from Home’Average travel time82 minutesfrom home to hospitalOur impact 24/25 Job title: Hours: Location: Reports to: Database Manager Full time - 35 hours per week Head Office, London (Hybrid) Director of Finance Line Management: 1 Senior Database Officer Role purpose: Database Manager works closely with the Senior Database Officer to ensure The Sick Children’s Trust’s donor database, Donorflex, is kept up to date and is accurate, and to ensure that the Finance and Database team can report correct financial information. The Database team liaise closely with both the Fundraising and Communications & Marketing teams, as well as with the House staff, to support fundraising activities (including income tracking) and to support Service Users data collection by the House staff. Job Description Role purpose (cont.): Responsible for the maintenance and accuracy of The Sick Children’s Trust’s supporter and beneficiary CRM database system, Donorflex. Line manage, coach and support one Senior Database Officer. Managing data entry and analysis to ensure income and activity is accurately recorded and reported on. Ensuring Donorflex functionality is used in the most effective way through exploration of new modules and new versions of the database Providing training to all Donorflex users in using the appropriate database functionality for their role. Managing data selection and segmentation to support and enable effective and efficient communication, finance and fundraising activities. Maintaining GDPR and Fundraising Regulator compliance To be an active part of Finance and Database team, facilitating knowledge-sharing across the team and fostering a supportive, high-performing team environment. Database Management & Accuracy Overseeing the processing of all income transactions into the Donorflex database, ensuring correct coding in line with organisational procedures. Process service user information into the Donorflex database with a high level of accuracy and attention to detail. Ensure accurate supporter and service user records are maintained, including Gift Aid entries, and ensure correct income coding aligned with organisational procedures. Run quarterly Gift Aid claims and ensure Gift Aid received is maximised. Overseeing the reconciliation of income processed in the Donorflex database with the bank statements and collaborating closely with Finance to ensure accurate and timely income data processing. Undertake regular data validation checks to ensure the accuracy of Donorflex database data. Maintain accurate process notes for all database-related tasks. Lead on database-related projects such as upgrades, developing new ways of streamlining income processing and exporting information from the database. Maintain and manage the third party relationship with the database provider. Duties may vary from time to time with development of the post. The post holder will be required to carry out such duties as receiving general telephone enquiries and dealing with general office administration as befits a small office environment. Key Responsibilities Support & Training Line manage one Senior Database Officer, setting clear objectives, providing ongoing support, and promoting a culture of collaboration and accountability. Act as the central point of contact for Donorflex database support across Head Office and the Houses, responding to staff queries and providing guidance on income coding and service user data. Provide, together with the Database officer, Donorflex training to all new database users across the whole organisation. Promote and encourage the on-going use of Donorflex database across all teams, providing training and support, including occasional visits to our ‘Homes from Home’. Data Selection & Reporting Produce regularly scheduled and ad-hoc data selections for mailings and campaigns, supporting the Communications & Marketing, and Fundraising teams. Produce monthly House Information Statistics based on service user data processed by House staff. Generate reports on service user and supporter fundraising activities to support grant applications and fundraising performance insights. Key Responsibilities Compliance & Communication Ensure all Donorflex database activities comply with Data Protection regulations and The Sick Children’s Trust’s policies and branding guidelines. Handle telephone and email enquiries professionally, maintaining confidentiality and acting as a front-facing representative of the organisation General responsibilities: Be a positive ambassador for The Sick Children’s Trust. Adopt a personal style that enhances the reputation of The Sick Children’s Trust and fosters respectful and professional working relationships. Contribute positively to the team working within the charity, implementing organisational objectives. Be flexible within the broad remit of the post. Take direction on projects and priorities from your line manager, which may vary from time to time. Abide by organisational policies and practices, including the equal opportunities policy and code of conduct. Ensure that The Sick Children’s Trust’s brand values are fulfilled in activities undertaken. Maximise The Sick Children’s Trust resources by building and maintaining effective interdepartmental relationships. Increase awareness of The Sick Children’s Trust to its maximum potential according to the principles and objectives of the organisation. Key Responsibilities Experience Possesses the administrative and numerical skills to work flexibly and collaboratively line managing the Senior Database Officer and providing support to the Director of Finance within a busy office environment Experience of line managing, coaching and supporting more junior staff Experience of managing own workload effectively and planning and organising work to meet deadlines Experience of high levels of accuracy and meticulous attention to detail, and enjoys following processes and getting things right Experience of managing, manipulating and analysing large data sets Desirable:Experience of working effectively without supervision, dealing with problems as they arise Knowledge Experience and knowledge of using databases preferably Donorflex Desirable: Knowledge of GDPR and data protection legislation and Gift Aid IT Literacy; Microsoft Office 365 software, in particular Excel, Outlook, Word and PowerPoint Education/Training Educated up to at least A level with minimum B / 6 grade in GCSE Maths and English or equivalent Person Specification Skills, abilities and personal attributes Able to take responsibility for delivering against objectives and is keen to learn Ability to see tasks through from start to finish, even when they are repetitive and routine Able to develop positive working relationships with a range of people internally and externally Flexible and adaptable approach to work to respond to change at short notice in a calm and methodical manner Able to maintain, accurate and up to date records on our databases Ability to communicate clearly with people at all levels Strong communication and relationship building skills to liaise with a wide range of people, both internal and external to the organisation Strong project management and organisation skills Other requirements Commitment to working outside of normal office hours, when the job requires this, with a willingness to travel Willingness to take accountability for own actions in the delivery of objectives Willingness to develop an understanding of disability issues Commitment to working within the principles of equal opportunities Empathy with the aims, goals and values of the charity, and a commitment to support delivery to meet these Person Specification 35 hour working week Discretionary hybrid working 25 days annual leave plus your birthday off Time off in lieu policy Auto-enrolment into a pension scheme at 3 months service Commitment to development and training Family friendly policies (flexible working and time off for dependents) Commitment to your Post-probation benefits: wellbeing including: Bonus day off in December Employee Assistance Enhanced pension option Programme Eyecare Voucher Flu Vaccination Life Assurance Permanent health insurance Access to Digicare+ Access to Medicash Interest free travel loan Benefits The Sick Children's Trust strives to be an Equal Opportunity employer. We are committed to developing a diverse and inclusive organisation, where people feel supported and valued to be the best they can be. We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. If you require any reasonable adjustments to apply for this role to the best of your abilitysuch as an accessible venue for interview, please let us know your requirements and we will make every effort to provide assistance. Equal Opportunity If you are interested in applying for this role, please complete the attached questionnaire and submit your CV along with a covering letter demonstrating how you meet the person specification to: recruitment@sickchildrenstrust.org The closing date for the role of Database Manager is 20 February 2026 We will be considering applications as they are submitted so early application is advised For further details about The Sick Children’s Trust please visit our website sickchildrenstrust.org How to apply