Mentor (Volunteer)

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• Location:Torfaen, Monmouthshire, United Kingdom
• Earnings:£0.00 to £0.00

Mentor (Volunteer) 

Gwent Wide

Mentors play a vital role in helping children discover motivation, develop life skills, build confidence and self-esteem. Through engaging activities and positive relationships, mentors channel children’s energy into meaningful projects that foster a sense of personal achievement. Mentors are not therapists, counsellors, or support workers—they are consistent, positive role models who offer encouragement, praise, and guidance, helping children become well-adjusted, happy, and confident individuals.

The mentoring programme adopts a solution-focused, person-centred, trauma-informed, and child-led approach, promoting positive change and increased self-esteem through meaningful and supportive relationships. Children are encouraged to lead their own development, supported by mentors who respond to their unique needs, interests, and pace.

This role is subject to an enhanced DBS check and completion of mentor induction training

Specific Responsibilities 

• Meet individually with an assigned child or young person or assist in the facilitation of group-based sessions.
• Collaborate with children and young people who have experienced domestic abuse to set and work towards personal goals.
• Utilise a strengths-based approach to:
• • Empower young people to express themselves in a safe and supportive environment.
  • Build resilience and confidence.
  • Equip them with the skills and strategies needed to make positive and informed choices for their future.
  • Collaborate as part of a diverse team, drawing on your skills, experience, and expertise to deliver a high-quality, specialist service for children and young people.
  • Demonstrate initiative in responding effectively and appropriately to challenges.
  • Work flexibly, including outside standard hours, to accommodate the needs and availability of the child or young person.
• Participate in monthly supervision and review meetings with your supervisor (Team Leader) to contribute to action planning and identify opportunities for further progress and signposting, provide constructive feedback to clients and relevant agenices.
• Ahere to data protection legislation and ensure compliance with confidentiality, information sharing policies, and all relevant legal requirements associated with the role.
• Respect and value the diversity of the community and recognise the individual needs and concerns of the children and young people you support, ensuring the service remains accessible and inclusive for all.
• Stay up to date with, and adhere to, organisational procedures, policies and professional codes of conduct, maintaining the highest standards of best practice, with guidance and support from your supervisor.

General Responsibilities:

• Collaborate with colleagues to maintain and enhance the quality of service delivery.
• Attend meetings as requested.
• Participate in regular supervision and support sessions.
• Represent the organisation professionally and positively, upholding its ethos and providing comprehensive feedback as required.
• Engage in initial mentor training and undertake ongoing professional development in line with the organisation’s Training and Development Policy.
• Maintain a commitment to anti-oppressive and anti-discriminatory practices in all aspects of work.
• Adhere to the organisation’s safeguarding, confidentiality, and data protection policies and procedures.
• Consistently demonstrate integrity, openness, and honesty, and ensure personal conduct, as well as that of any staff within your area of responsibility, promotes inclusivity, supports diversity, and avoids any form of judgment or bias.

Performance and Quality

• Volunteers are expected to adhere to established mentoring guidelines to ensure high standards of service delivery.

Time Commitment:

• Mentors are required to contribute 2–4 hours per week.
• Availability for evening, weekend, and bank holiday work may be necessary to meet the needs of the service and the young people being supported.

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Relief Support Worker

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• Location:Gwent
• Earnings:£12.60 to £12.60

Relief Support Worker

• Hours:Casual
• Contract:Casual
• Working Pattern:Casual

Relief shifts cover a variety of areas - Caerphilly, Torfaen, Newport, Blaenau Gwent and Monmoutshire.

Purpose of the post: To provide specialist support to women and children accessing a variety of refuge services in Gwent who are affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV) and who may have multiple disadvantages.

To contribute to creating an exemplary and inclusive support and accommodation service, which recognises that women and families have multiple disadvantages, trauma, strengths and unique needs.

Responsibilities

• To be responsible for delivering specialist Domestic Abuse support services to women and children living independently and in refuges.
• Carry out risk assessments and initial needs assessments to determine what level of service is appropriate.
• Ensure that client’s needs are assessed regularly, and support plans are in place and being adhered to.
• Ensure that services are available for and meet the needs of minority women.
• Admit new residents into refuge and completion of relevant paperwork.
• Ensure that accurate paper and electronic records are maintained in relation to all aspects of the service
• Enable clients to apply for, maintain and maximise benefits and manage other financial issues.
• Support clients to access health, legal and housing services.
• Support clients to maintain licence agreement and help them prepare for independent living.
• To be fully aware of the child and adult protection policy and procedures and report to line manager any concerns in this area.
• To act as an advocate on behalf of clients encouraging and supporting self-advocacy as appropriate.
• Encourage clients to participate in all areas of their service provision and communal living
• Work alongside colleagues to ensure the smooth running of all our support services.
• Premises and Housing Management (if assigned to Refuge)
• To work jointly with the Refuge Team Leader to ensure the safe and effective management of our refuges.
• To take part in housing management tasks as required i.e., room cleaning and preparation, managing breaches of licence and reporting any maintenance issues
• Facilitate house meetings in refuge as required.
• To adhere to health and safety policy and report any risks/concerns to the Refuge Team Leader, taking immediate steps where necessary to protect health and wellbeing of residents, team members and members of the public.

General Responsibilities

• To demonstrate and promote the organisation’s ethos of informed choice, and its vision and values.
• To proactively implement policies for anti-discriminatory practice and equality of opportunity
• To represent the organisation at external meetings, public events, conferences and similar ensuring that Torfaen Women’s Aid reputation is protected and enhanced.
• To actively work in partnership with other agencies and organisations to achieve better outcomes for women and children affected by VAWDASV.
• Participate in team meetings, supervision and appropriate training.
• To work within the organisations Policies and Procedures at all times.
• Any other reasonable duties as required.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).  A disclosure obtained through the Disclosure and Barring Service is required for all posts. 

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.  

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once all positions have been filled.

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Assistant Support Services Manager

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• Location:Pontypool, Torfaen, United Kingdom
• Earnings:£29580.00 to £30090.00

Salary: 
£29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period
Location: 
Contractually based in our Hwb in Pontypool - To assist in the management of Cyfannol Support Services across Torfaen
Contract Type:
Permanent
Agile – working where and when required, to do the job most effectively
Hours & working Pattern:

•35 hours per week (full time)
•Generally, Monday to Friday with occasional evening and weekend work
•Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
•All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Support Services Manager
Accountable for: Team Leaders and Support Workers
Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities:
1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety
4.Provide line management to Team Leaders and Support Workers in line with Cyfannol’s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way.
5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way.
6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.
7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.
8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.
9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate
10.Grow your service team’s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes
11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate.
12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits
13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid.
14.Lead regular Service team meetings to support communication, reflection and service development
15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services
17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
18. Contribute to internal development projects as part of an organisational continuous improvement.
19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
General responsibilities:  

1.Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
2.Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
4.Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
6.Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
7.Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.   

This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use

Closing Date:2nd January 2026

We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

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